What do you like best?
Very robust software, really was a step up for us. Powerful tool that offers so many more features than we had with our previous on-site server-based software. Really geared well not only for managing church data from a STAFF perspective, but also really gives powerful tools to lay leaders to connect with their group members. Also gives attenders much more control over their own data - allows all staff/leadership to have access to a much more up-to-date store of information.
What do you dislike?
The software has so many features that it is difficult to break people out of the habit of doing things "like they used to do." In other words, the software gives us the opportunity to be much more efficient, and to keep people from falling through the cracks, but it is hard to break people's old habits so that we can utilize the tool the way it is intended.
Recommendations to others considering the product
DEFINITELY, DEFINITELY, DEFINITELY buy the coaching package for implementation. Our whole implementation team could not emphasize this enough. The insight we gleaned from the coaching process REALLY helped us to have a much more complete and well-planned implementation than we would ever have been able to figure out on our own.
What business problems are you solving with the product? What benefits have you realized?
For our staff, having access to information regardless of location has been great! It is nice not to be tied to an onsite network/server/software package. Our child check-in process has been SO much improved after moving to Church Community Builder. Before, we were struggling to keep our old system up, and it wasn't connected to the main church information, so we frequently had gaps between the systems. Now, it's all one thing, it's very reliable, and it's been fantastic.