What do you like best?
Clean interface that is fairly intuitive. The program is massive, so there's a lot to know if you're the Master Admin. But help section is incredible with lots of videos and articles. They also have really, really good support to answer questions in a timely manner.
Check-in for our kids ministry has been great. Runs smoothly, great reports, and allows us to track attendance.
Reporting on data in the database is great. LOTS of options for various things. System reports are great, but you can customize your own too. It'll even email the report to you on a schedule if you want.
Quite simply, it's just nice having so much information in one place. Working at a church with thousands of people I don't know how anyone does it without ChMS these days. CCB is definitely one of the best options out there.
What do you dislike?
In a world driven by phones, CCB is terrible on a mobile device. I know they are working on creating a better experience, but it's not like people just started using phones for everything. As a leader in the ChMS industry I think they should have had this figured out 2 years ago. This is the number one knock on CCB.
While their Scheduling module and Room/Resource reservation module are both great, we find ourselves using other software that is better. I know it's hard to put EVERYTHING into one piece of software, but in a perfect world I wouldn't feel the need to be paying for 2 other SaaS that do the same things as CCB.
Reports are good, but I often run into wanting information in a specific way that I can't get without Excel manipulation.
Recommendations to others considering the product
A better mobile experience is on the way. If you're willing to be patient for that, I don't think you can find a better ChMS.
What business problems are you solving with the product? What benefits have you realized?
Each department previously had their own "database" of sorts. This centralized everything. We've also moved every church member's giving info here so they have access at all times. Forms for events are all done in CCB, as well as the payment. Everything is matched/linked to their profile.
We've created ways to track new people through our church, as well as ways to track volunteers through our interview process. Employees go through on-boarding and and an exit process that is kept in CCB.
All individual attendance for birth thru 6th grade is done in CCB. Jr. High, High School, and main service are all kept in CCB as well with head counts. Many small/life groups and other discipleship gatherings track attendance as well. It's great to know who is involved in your church and where. Gives a great view of the life of your church family.