What do you like best?
It's a great all in one software, especially for small churches. I love that you are able to keep track of you members, accounting, contributions, and budgeting all in one place. You can also run reports as needed. The fact that the software is cloud-based is also nice. This way, no matter where I am, I can access the data as needed. It is a very useful and powerful tool.
What do you dislike?
At times, tasks are a little cumbersome. If you used the PC based software and transferred to the cloud-based software, you may have some trouble with the transition. Tech support will try to assist, but I basically had to sort the issue out for myself.
Recommendations to others considering the product
I would recommend watching any and all tutorial available for using ChurchTrac. This would help you to become familiar with the product and how to use it. Also, despite my experience, tech support is responsive. So, if you have any issues, I would recommend contacting them to see if they can assist with any questions and/or problems. Also, it would help to have as few users as possible and a routine in entering data. The fewer amount of people entering data, the cleaner and more consistent your data will remain.
What business problems are you solving with the product? What benefits have you realized?
The software will assist with keeping track of member addresses, birthdays, and major life events. You can also keep track of contributions, budgeting, and accounting. You will also be able to run various reports based on the data you enter. There are also some other paid services the software has to offer that you can take advantage of at any time.