What do you like best?
The overall solution is very appealing to the customer and dealer network. Once trained, it is also fairly easy to use. The guided selling added to the Guru makes is so easy for new customer and dealers to follow. From a system support point of view, I love that our internal sales team uses the same tools and views as our customer and dealer network. This greatly improves communication and support between the two.
What do you dislike?
This program requires an extensive amount of custom code and logic (plugins) in order for it to meet our overall needs. Both parties review the requirements and then Cincom provides estimates for the work. I found that their estimates, both time and amount, we extremely higher than expected or compared to other experiences I have had with similar type of work. Cincom engineers and developers actually complete the work and therefore can only be maintained by Cincom. Of course at an expense and when they are available.
Recommendations to others considering the product
Be prepared with a current state process that is documented along with what you would like future state to look like. This will immediately get both parties on the same page and as you step through future state be sure to have a solid team included in design sessions and mapping that includes all areas that will be involved using the new solution.
What business problems are you solving with the product? What benefits have you realized?
Currently we are working to maintain our models and selections. Along with that, we are continuing to support new users and customers/dealers. We are still new to the system so there is still a learning curve of some of the processing of items as well. One other thing I would add is that we are working internally to learn to support some of our customizations.
Some benefits that we have realized are easier quoting for our customers and dealers, weight and price returned to them immediately based on the configuration they have chosen, and quicker turnaround on approval to get the quotes back to them.