I love having this at work. Being able to talk to my colleagues from anywhere via IM, while still logged in for work from my PC is wonderful. We use the video conference a lot, just through Microsoft, which makes it very easy, allows for softphones and connectivity between a users' PC and their desk phone. This has greatly helped us with handling communication with remote employees.
Unified Communications which unites instant messaging, softphone and hard phone connections.
Active Directory integration for user management and account creation.
Exchange support to have voicemails sent to a users email account.
iOS Jabber app functions exceptionally well and allows you to communicate on the go.
ROI on Jabber Purchase
Increases employee efficiency by allowing multiple employees to collaborate within group chats.
Improves IT troubleshooting by allowing users to screenshot or screen share their issue with IT.
Allows users to be in touch regardless of what platform they are working on.
Jabber locally caches a employees name to a their phone extension. This becomes an issue when reassigning an extension to a new employee, when you go to message the new employee you'll still see the old employee's name. The only resolution we've found is to clear the Jabber cache on affected user's PC.