Cisco SocialMiner

(23)
3.9 out of 5 stars

Social media customer care solution that helps your company respond to customers communicating through social media.

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Cisco SocialMiner Features

Process
Mentions

Scours various channels for brand mentions to proactively seek reparative communications.

90%
(Based on 9 reviews)
Tickets

Creates and assigns support tickets, scheduling them in a timely manner.

85%
(Based on 9 reviews)
Macros

Allows administrators to create templated responses to frequently asked questions.

85%
(Based on 9 reviews)
Collaboration

Allows employees to communicate and collaborate on the problem solving journey.

89%
(Based on 10 reviews)
Channels
Phone

Connects employees with customers through a calling solution.

90%
(Based on 11 reviews)
Text

Connects employees with customers through a text message solution.

87%
(Based on 7 reviews)
Email

Connects employees with customers through an email solution.

94%
(Based on 10 reviews)
Social

Connects employees with customers through a social media solution.

83%
(Based on 9 reviews)
Live Chat

Connects employees with customers through a live chat solution.

91%
(Based on 8 reviews)
Insight
Surveys

Provides opportunity for customers to give feedback through a survey.

78%
(Based on 8 reviews)
Reporting

Enables administrators to create customized reports reflecting customer satisfaction.

88%
(Based on 9 reviews)
Visitor Activity

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

87%
(Based on 9 reviews)
Help Desk

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

93%
(Based on 10 reviews)