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Cisco SocialMiner

4.0
(27)

Social media customer care solution that helps your company respond to customers communicating through social media.

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Cisco SocialMiner Reviews

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Showing 30 SocialMiner reviews
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SocialMiner review by Alexis S.
Alexis S.
Validated Reviewer
Verified Current User
Review Source

"Citrix is Productive "

What do you like best?

I like that Citrix provides cloud services and I am allowed to connect to my system and do work almost anywhere. The set up that I have is simple enough to use. It is attractive and easy to navigate. If and when the servers go down/application is disconnects. I believe that it is good for a small sized organization or company.

What do you dislike?

Sometimes, the servers can be extremely slow. I hate when the servers completely go down and I am unable to access anything. There are also times when the application, Citrix Receiver, glitches and it can be very annoying. Because of these issues, I do not believe that it would make for a good service for large company.

Recommendations to others considering the product

Cisco is a great cloud service to use for a small 0 -500 people company. If you plan to use it for a larger company, you want to make sure that you have the highest internet speed available so that you remain connected for the greatest amount of time and do not have to spend much time reconnecting.

What business problems are you solving with the product? What benefits have you realized?

We use Cisco for remote-work and again, Citrix is our cloud service. I am unable to provide an accurate and realistic answer to this question because I have not had the chance compare Citrix to another service.

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SocialMiner review by Joe C.
Joe C.
Validated Reviewer
Verified Current User
Review Source

"Cisco socialminer"

What do you like best?

It's ability to get real time responses, opinions, and feedback on things that can help improve the business

What do you dislike?

Nothing that I really dislike at the moment. All seem to be well

Recommendations to others considering the product

I would highly recommend this to businesses looking for feedback that may help improve their product or servicrs

What business problems are you solving with the product? What benefits have you realized?

Helps solve problems that customers may have with a certain product or service and help us as a business to address those needs

What Social Customer Service solution do you use?

Thanks for letting us know!
SocialMiner review by Rita C.
Rita C.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Easy to use/Reliable "

What do you like best?

Cisco SocialMiner software can help your company enhance customer service, improve customer loyalty, add new customers, and protect your brand.

What do you dislike?

Licensing

Cisco Social Miner software is licensed by server.

What business problems are you solving with the product? What benefits have you realized?

Cisco SocialMiner software can help your company enhance customer service and create brand recognition!

SocialMiner review by Betsy L.
Betsy L.
Validated Reviewer
Review Source

"Cisco SocialMiner Success"

What do you like best?

The targeted marketing that's possible through my chosen social media platforms

What do you dislike?

Really can't think of anything I dislike-- it's user friendly and provides valuable feedback

What business problems are you solving with the product? What benefits have you realized?

It can be hard to proactively respond to customers-- Cisco SocialMiner makes it a lot easier

SocialMiner review by User in Professional Training & Coaching
User in Professional Training & Coaching
Validated Reviewer
Verified Current User
Review Source

"Cisco SocialMiner is unique and great"

What do you like best?

I like how it can give us feedback from different social media outlets

What do you dislike?

It seems to be going well so far, so nothing yet.

Recommendations to others considering the product

Social media is the way to go and best way to reach customers, so listen to them efficiently with this service!

What business problems are you solving with the product? What benefits have you realized?

Product and QA issues are being solved by getting instant feedback from customers

SocialMiner review by User in Financial Services
User in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Awesome features"

What do you like best?

I love them phones they offer ! It’s nice to do face time at my desk from my work phone.

What do you dislike?

Some of their websites require only one browser (internet explorer )

What business problems are you solving with the product? What benefits have you realized?

Better call control, auditing, and monitoring

SocialMiner review by Brandy E.
Brandy E.
Validated Reviewer
Review Source

"User friendly"

What do you like best?

I like that it is easy to navigate and user friendly

What do you dislike?

I would prefer that there was something more unique about this

What business problems are you solving with the product? What benefits have you realized?

It provides the connection within the team

SocialMiner review by Rivan C.
Rivan C.
Validated Reviewer
Review Source

"Cisco"

What do you like best?

Technology at its finest. We can resolve customer inquiries faster now.

What do you dislike?

Nothing right now. Been using this product and so far 0 problems.

What business problems are you solving with the product? What benefits have you realized?

Learning on competitors.

SocialMiner review by Consultant in Higher Education
Consultant in Higher Education
Validated Reviewer
Review Source

"Cisco"

What do you like best?

The ability to configure multiple campaigns to search for customer postings on the public social web about your company's products, services, or area of expertise. The filtration made the system very easy to put to use.

What do you dislike?

When learning the system i was pretty confused although after proper training I was able to grasp the overall concept.

Recommendations to others considering the product

na

What business problems are you solving with the product? What benefits have you realized?

Cisco has become extremely helpful with costumer relations and has made it easy to look back on previous calls if need be.

SocialMiner review by Ligia R.
Ligia R.
Validated Reviewer
Review Source

"It works but at times it's down"

What do you like best?

It's fast and accurate it let's you help customers in need

What do you dislike?

Sometimes it crashes and we have to wait for updates

What business problems are you solving with the product? What benefits have you realized?

Chat with customers in need

SocialMiner review by Rochelle W.
Rochelle W.
Validated Reviewer
Review Source

"Sisco"

What do you like best?

It’s keeps up with my private accounts so that I won’t confuse customers

What do you dislike?

Nothing yet. I haven’t really seen anything I didn’t like about the program

What business problems are you solving with the product? What benefits have you realized?

Keeping things separate

SocialMiner review by Lori S.
Lori S.
Validated Reviewer
Review Source

"It works great for our team!"

What do you like best?

This program helps us search for candidates

What do you dislike?

It’s not as personalizable as I would want.

What business problems are you solving with the product? What benefits have you realized?

Recruiting is one of the main things that I used it for in my role.

SocialMiner review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Provides useful data in a convenient way"

What do you like best?

Provides useful data in a convenient way. I like how this collects information from several sources

What do you dislike?

Nothing at the moment. Training was a little difficult but as soon as I got the hang of it, it is now a breeze.

What business problems are you solving with the product? What benefits have you realized?

Helps me address and solve problems that I didn’t even know we had. Brings customer concerns to light so that we can proactively address solutions.

SocialMiner review by User
User
Validated Reviewer
Review Source

"Good product for connecting with customers "

What do you like best?

What I really like about Cisco SocialMiner is the ability to keep track of all my prospective customers.

What do you dislike?

There is no particular one thing I did not like with Cisco SocialMiner.

What business problems are you solving with the product? What benefits have you realized?

I have been able to track my customers and potentials, as well as keep track of my social media base and communicate with my customers in real time.

SocialMiner review by Internal Consultant in Information Services
Internal Consultant in Information Services
Validated Reviewer
Review Source

"Cisco in relevance to other Networks lacks Operability"

What do you like best?

I like the fact that it works in different Platforms, but limited on a Horizontal expansion.

What do you dislike?

Limited amount of persistent connections and reuse

Recommendations to others considering the product

Understand as to what your direction is before delving into SocialMiner, at times I see a Security peeking around the corner if you don't have the correct measures in place.

What business problems are you solving with the product? What benefits have you realized?

Big Data analytics stimulation

SocialMiner review by Maricarmen P.
Maricarmen P.
Validated Reviewer
Review Source

"Social miner "

What do you like best?

Detailed metrics. Ability to organize quickly

What do you dislike?

Crashed a little too frequently but it may be due to too much data

What business problems are you solving with the product? What benefits have you realized?

Bank call center assistance

SocialMiner review by User in Facilities Services
User in Facilities Services
Validated Reviewer
Review Source

"review of socialminer"

What do you like best?

The user friendliness. It is pretty basic and that makes it easy to corporate into any business

What do you dislike?

the price is a little higher than other programs

What business problems are you solving with the product? What benefits have you realized?

the ability to solve problems quickly and efficiently. The benefits are more face to face time rather than constantly entering something into the computer

SocialMiner review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Social Miner has been a huge asset to my business needs."

What do you like best?

I like that it allows me to connect with individuals through multiples platforms.

What do you dislike?

I think sometimes that it can be confusing and hectic when you are dealing with multiple platforms, but it has some very good uses as well.

What business problems are you solving with the product? What benefits have you realized?

It's allowing me to reach out to clients that I wouldn't otherwise be able to reach out to.

SocialMiner review by User in Construction
User in Construction
Validated Reviewer
Review Source

"Ability to listen to customers and respond via social media"

What do you like best?

Helps to enhance service, gain new customers, and ability to have multiple people working together to achieve the same goal, using different social networking sites, forums and blogs..

What do you dislike?

I have not found anything I dislike, I am still learning all the in's and out's, still learning all the supported commands, etc.

What business problems are you solving with the product? What benefits have you realized?

Makes searching for key words on social media, forums and blogs more efficient and faster.

SocialMiner review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"Fast easy and really self-explanatory"

What do you like best?

Fast easy and really self-explanatoryWhat can I say it’s really short and easy and fun

What do you dislike?

Didn’t really just like anything it was really perfectly fine

Recommendations to others considering the product

Something easy at your fingertips self-explanatory an amazing

What business problems are you solving with the product? What benefits have you realized?

Just communication and how everything is in general

SocialMiner review by User in Research
User in Research
Validated Reviewer
Review Source

"Effective"

What do you like best?

It gets the job done well. I like how easy it is to use

What do you dislike?

Nothing in particular. I haven't run into any issue that I was unhappy with

Recommendations to others considering the product

This is a good product

What business problems are you solving with the product? What benefits have you realized?

It combines social media accounts which stream lines work.

SocialMiner review by Consultant in Accounting
Consultant in Accounting
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Easy and user friendly "

What do you like best?

The best thing i like is how easy it is to use and the customer support is always helpful

What do you dislike?

Great program only thing was at first it was a little confusing on the proper training needed

What business problems are you solving with the product? What benefits have you realized?

Workflows makes everything easy in one application

SocialMiner review by Consultant in Legal Services
Consultant in Legal Services
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Was not the worst"

What do you like best?

That I could call out easily. Calling is the only aspect of Cisco we used for this position.

What do you dislike?

Had some glitches every once in a while.

What business problems are you solving with the product? What benefits have you realized?

Software Support for clients, made it easy to help and call out to clients.

SocialMiner review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Social Miner"

What do you like best?

The best part is getting real time responses and feed back which helps for the business and it works on different platforms

What do you dislike?

Frequent crashing may ne due to huge data is the dislike which disspoint me

What business problems are you solving with the product? What benefits have you realized?

Bank call center assistance

SocialMiner review by Consultant
Consultant
Validated Reviewer
Review Source

"Great program, user friendly"

What do you like best?

Have been using this program for a while, quite user friendly

What do you dislike?

Cannot complain, better than othme t programs we’ve tried

What business problems are you solving with the product? What benefits have you realized?

It serves all the functions my business needs at a cost competitive with other platforms

SocialMiner review by User in Outsourcing/Offshoring
User in Outsourcing/Offshoring
Validated Reviewer
Review Source

"Decent program"

What do you like best?

Not many issues and very easy to use.

What do you dislike?

Get kicked off sometimes and need to re login again

Recommendations to others considering the product

Definitely worth using

What business problems are you solving with the product? What benefits have you realized?

Being able to get work done more efficiently

SocialMiner review by User
User
Validated Reviewer
Review Source

"Easiest to use "

What do you like best?

Simplicity of the software and the ease of use

What do you dislike?

Nothing that I can think of atbthe moment

What business problems are you solving with the product? What benefits have you realized?

Used for easier connections with customers and clients.

SocialMiner review by User
User
Validated Reviewer
Review Source

"Cisco"

What do you like best?

I like that it is intuitive and easy to use.

What do you dislike?

The software is unreliable and doesn't always sync.

What business problems are you solving with the product? What benefits have you realized?

It definitely helps streamline interoffice communication

SocialMiner review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"Great App"

What do you like best?

Great application. Very user friendly.

What do you dislike?

I do not like the colors. It is very angry.

What business problems are you solving with the product? What benefits have you realized?

It helps us help our customers

SocialMiner review by Consultant in Retail
Consultant in Retail
Validated Reviewer
Review Source

"Useful "

What do you like best?

It has good customer support and flexiblity.

What do you dislike?

Userablilty and reliability. At times confusing.

What business problems are you solving with the product? What benefits have you realized?

Exposure. All-in-one

Kate from G2 Crowd

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* We monitor all Cisco SocialMiner reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.