Cisco Unified Communications Manager (CallManager)

4.4
(71)

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

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Cisco Unified Communications Manager (CallManager) Reviews

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Cisco review by Administrator in Higher Education
Administrator in Higher Education
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"Stable, powerful product"

What do you like best?

Call Manager is fully featured, flexible IP telephony solution. We deploy it across multiple sites, with publisher and subscriber the system provides full redundancy in the event of a disaster. Phone deployment is quick and easy, and bulk imports make large scale deployment of telephony endpoints quick and painless.

What do you dislike?

The solution can be complex to get started with. The licensing model can get expensive, and upgrades can be complicated without having a sandbox to test with.

Recommendations to others considering the product

Get some training prior to implementation. Also consult with another organization to construct a plan and design prior to implementation. Training sessions aren't essential for deployment but for Cisco handsets there are some things users will need to know and it varies by model as far as transfer/forward/address book and call history.

What business problems are you solving with the product? What benefits have you realized?

Call manager provides full VoIP calling solution for our organization. When coupled with Unity Connection voicemail it is a full enterprise voice solution. This is a full-featured phone system with music on hold, is fully video conferencing capable and easy for users to get started. with.

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Cisco review by Donald S.
Donald S.
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"Best of Breed"

What do you like best?

I've been using, and involved in deployments of Cisco Call Manger dating back to 2005. The greatest compliment that I can give the solution is that the platform stability is "rock-solid" and the solution is extremely dependable. Personally, I've never engaged with anyone that has Cisco Call Manager that isn't pleased with the solution.

What do you dislike?

I believe that Cisco is still playing catch-up in a few software areas, and you're required to purchase some additional 3rd party tools to perform basic functions such as detailed call reporting. However, I do feel that Cisco continues to close that software gap, in some areas, between them and their competitors. The biggest challenge is the complexity of the overall management of the platform. Once you're used to it, managing Call Manger is easy, but the learning curve to get there is steeper than other solutions.

Recommendations to others considering the product

Personally, I feel that it's the platform of choice, but you need to consider how it will be administered and supported internally within your organization. The initial complexity of the solution can be overwhelming if you're not prepared.

What business problems are you solving with the product? What benefits have you realized?

Other than the obvious basic dial-tone, we use it for it's soft-phone capabilities, single number reach, instant messaging, call control and flows, and unified messaging. It's a great help to our mobile workforce and users that migrate between our 30+ locations.

What VoIP solution do you use?

Thanks for letting us know!
Cisco review by Michael D.
Michael D.
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"CallManager Use for business"

What do you like best?

The ease of Maintaining Phone system once it is installed and configured. Adding and removing users and phones to the system are pretty easy. Also reconfiguring phones are simple. I like the fact that the phones are basically computers and can be moved anywhere on the network and retain all setting and numbers. And now no need to have a telcom contractor come in and repunch the phone jack.

What do you dislike?

The complexity of upgrading the Hardware if expansion is needed. It is not always as easy as just adding memory. When you scope out the servers needed make sure you scope for extra growth within the company.

Recommendations to others considering the product

It is a very good and stable product. There is a great deal of options that you can do with the Call Manager Suite. If you have a large IT staff you can dole out roles for each member to be responsible for different aspects of the system.

What business problems are you solving with the product? What benefits have you realized?

Getting away from a technology that is end of life. Getting a handle on all the City's phone charges. We saved a lot of money by eliminating phone number that we don't use and ones we found haven't been used in years but nobody knew what it was but still were paying for it.

Cisco review by Andrew N.
Andrew N.
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"Great Communication Tool"

What do you like best?

Cisco Communication is a great tool that connects you to the rest of your company. It allows you to shoot quick chat messages to people (or groups) allowing you to continue your work while collaborating with co-workers in an instant messaging format. This is great because it means as long as you have a computer with you, you can contact anyone with quick questions (especially helpful in meetings so you have more proactive to-dos). It's also nice because it allows you to integrate it into an excel spreadsheet that has a bunch phone numbers and you can use your computer to make those calls.

What do you dislike?

The instant message feature can be a bit distracting because people do assume that if they shoot you a chat message that you are expected to reply back quickly, which inevitably distracts from your work, so it's not always ideal

Recommendations to others considering the product

It really is a great tool to help an enterprise stay connected, but it does take a bit of effort to get everyone to adapt to using it and making sure that everyone logs into it each morning. It does have statuses that you can apply to it so you can prevent people from calling/messaging you or to notify someone when you're away from your desk so they don't waste time going over to your desk to ask a question.

What business problems are you solving with the product? What benefits have you realized?

It is helping with overall company communication. If I can still get in contact with you while you're on the phone or if I can call you with a click it really helps make sure that productivity stays up.

Cisco review by Scott T.
Scott T.
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"CUCM currently the best enterprise solution for call routing"

What do you like best?

Currently compared to the alternatives Cisco Unified Call Manger is the best option for enterprise call routing. I work in call manager every day, and have had experience with many of the alternatives, including microsoft and avaya's offerings and call manager is by the far the best offering. It has come a long way in the past few years and is relatively easy to administer (albeit maybe not to architect for).

I'm hoping it will continue to improve to keep up with an evolving market.

What do you dislike?

It has integration issues most frustratingly with its own platform. This is most obvious currently with integration with UCCX and IM&P.

Recommendations to others considering the product

Just to be aware this product is constantly in flux, cisco is constantly updating and upgrading the platform offerings, and you will need to keep ahead of this to make sure that old issues are resolved, even though new iterations create new issues all their own.

What business problems are you solving with the product? What benefits have you realized?

Enterprise call routing. Benefits are a comprehensive solution for medium to large sized businesses.

Cisco review by Grant W.
Grant W.
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"Great product!"

What do you like best?

This is a great product to go with our Cisco phone. It makes programming it easy.

What do you dislike?

It was a little overwhelming at first with so many options from the phone we had in the past. A detailed instruction book on all that your phone is capable of would have been nice, but otherwise, I found many of the features very helpful and am still implementing them. The speed dial feature is nice, but I was unsure of how to use it at first.

Recommendations to others considering the product

Have a training session and really learn how to use all the features available with the CallManager. A lot of the tools can be helpful, but if you do not know what you are looking for, you may have some difficulty in harnessing all the resources available to you.

What business problems are you solving with the product? What benefits have you realized?

I am not really solving any problems, but from the phones our organization had in the past, this is a huge upgrade. I love my Cisco office phone, and can't imagine using another one.

Cisco review by Kate K.
Kate K.
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"Keeping in touch at work"

What do you like best?

The video calling and Jabber desktop app.

I don't have to remember colleagues numbers or type in extensions, just search, click and call. With the ability to share my screen and directly transfer files I can work with my manager while he is travelling overseas with almost no interruptions to are communication flow.

What do you dislike?

Integration has had a couple of issues. Lost the Jabber connection for awhile. A few on-screen announces with used phone lines and other irrelevant information being displayed.

Recommendations to others considering the product

Be prepared for a slow roll-out. IT took time to convert all staff and to finalise setting up of the system. You may find unique issues depending on your work environment and location.

What business problems are you solving with the product? What benefits have you realized?

A global company needs to be able to communicate with employees all of the world yet corporate as if they are just in the next room. Cisco has achieved this, with only having to compensate for time differences it is so easy to have group meetings.

Cisco review by Brian M.
Brian M.
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"Best VoIP Product on the Market"

What do you like best?

Cisco Unified Communications Manager is very customizable and feature rich. This product can be used in small or large enterprise installations.

What do you dislike?

Product is extremely technical and requires an administrator with a high level of knowledge in VoIP. Routing and Switching.

Recommendations to others considering the product

Make sure you fully understand licensing models and administration needs.

What business problems are you solving with the product? What benefits have you realized?

Being able to provide seamless communication between all our sites and being able to utilize desk phones and soft phone clients was key.

Cisco review by User in Information Technology and Services
User in Information Technology and Services
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"Cisco Call Manager makes PBX and Voicemail routine"

What do you like best?

CallManager lets you change extensions, voicemails, forward extensions, create call routes to groups, send voicemail to email, just about anything your management can dream up you can design in this software.

What do you dislike?

It is not for the novice. You must have an understand of general PBX principles. It would benefit you to take a cisco class.

Recommendations to others considering the product

you must get cisco support for this product. it is a wonderful business tool but there is no way you can be an expert unless that is your only function.

What business problems are you solving with the product? What benefits have you realized?

Rolling calls for the lab, from one department to another. Different forward patterns based on time of day. Voicemail going to email is huge.

Cisco review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Robust, Reliable, and Scaleable"

What do you like best?

Extremely stable, feature rich product. Easy to manage multiple endpoints. If uptime is important to you, Cisco UCM is a fantastic.

What do you dislike?

We have to use a third party for the hospitality portion (DuVoice, which works very well). A few competing products have the hospitality functions built in. Built in conference bridge (if you can call it that) is lacking, Cisco pushes WebEx which for our purposes is a bit overkill.

Recommendations to others considering the product

There may be less expensive options on the market, but if you are looking for a solid reliable product that will last many years and is backed by Cisco's unmatched warranty/support take a look at Cisco UCM.

What business problems are you solving with the product? What benefits have you realized?

As the solo administrator of a 200 node Cisco phone network, reliability is crucial. UCM runs on top notch Cisco hardware that I can confidently rely on every day. The overall administrative time to manage this system for our needs is a fraction of what our previous system required, which in turn has saved the company thousands of dollars and me countless hours of administration.

Cisco review by Keirstan H.
Keirstan H.
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"Cisco System Phone Useage"

What do you like best?

I like that the phone is very easy to use. There are few buttons, so it is easy to keep track of where you are at and what you are looking for. I LOVE the fact that my missed messages goes to my email so that I can forward it on to the person that it relates to. It's nice not to have to dial in a password, but have it on my computer to look at.

What do you dislike?

I dislike when I have to call tech support for some things. Most items should be self explanatory or able to find it on the internet. tutorials are great! There should be more internet tutorials on how to solve problems on our own. I usually do not have time to make that phone call to tech support, and I like to know how to fix a problem if it comes up again at a later date.

What business problems are you solving with the product? What benefits have you realized?

Communication and Meeting time availability. Benefits are great with quick calls, conference calls and LOVE getting messages through email.

Cisco review by Greg A.
Greg A.
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"Cisco Unified Communications Manager "

What do you like best?

CUMC is the most reliable software PBX on the market. After 15 years, our up time is at least 99.999%

What do you dislike?

I don't dislike much about CUCM, if I had to pick something it would most likely be the upgrade times have become lengthy.

Recommendations to others considering the product

Highly recommend CIsco for Unified Communications. There support (TAC) is the best in the industry.

What business problems are you solving with the product? What benefits have you realized?

CUCM is an interral part of our Unified Communications platform. We have been able to decommission legacy PBX and replace with VoIP resulting in a 2+ million per year annual savings.

Cisco review by User in Government Administration
User in Government Administration
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"Great to have if you telework"

What do you like best?

The ability to have your phone with you at any time on your computer and not have a need for a desk phone is huge. We do not have designated work spaces in our office-we primarily telework and when we go to the office we reserve a space that day. Having this product makes it feasible to operate as if we had a traditional office space but allows us much more flexibility.

What do you dislike?

The interface is a bit clunky and can be very slow to load.

Recommendations to others considering the product

Be sure you understand all of the features and how the software works before you purchase it. Always compare to alternatives, but you will likely find this product is one of the best currently on the market.

What business problems are you solving with the product? What benefits have you realized?

We are solving the challenges of working productively in a mobile environment. We have been able to do this with minimal disruption and without any inconvenience to our customers.

Cisco review by Patricio S.
Patricio S.
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"The best solution "

What do you like best?

It is a very friendly solution for global companies. I implemented the cloud based solution after having several CM express servers around the globe and the experience is awesome. Really simple to update, or perform administration activities. If you understand all its components, it is a very useful tool for users who need access to corporate phone while travelling or changing locations very frequently. I had the chance to implement this platform twice always with good results, and pretty simple projects.

What do you dislike?

The only issue I saw during implementations is that calls for each country must be configured from scratch. It would be very useful if CISCO could develop standarized templates according each country to reduce testing phase activities.

Recommendations to others considering the product

It is really interesting if you can educate users from scratch in the whole suite. It is not only upgrading a phone, it is more than that. You can gain advantage of booking rooms for video conferencing, or audio conferencing. It is an integrated suite. Users really need to know how it works to make it work properly.

What business problems are you solving with the product? What benefits have you realized?

The benefits were that every user in the company was able to call anyone, not only to their hardphone but also to their mobile device or softphone.

Cisco review by User in Higher Education
User in Higher Education
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"Streamlines Communication"

What do you like best?

This product allows for communications to be unified between telephone and email using VOIP. No longer do you have to depend on a physical presence to obtain voicemails and now they can be forwarded as an attachment or saved digitally for record keeping purposes. The phone unit has great features such as bluetooth connectivity.

What do you dislike?

There is sometime a bit of lag between the time that a message is left and it appearing in one's email inbox. I find I have to go in and manually get a message sometimes because I can't wait for it to appear in my inbox. The corporate directory on our phone system is a bit cumbersome to use.

What business problems are you solving with the product? What benefits have you realized?

This allows us to serve our customers more effectively and to guarantee that messages will be received. The amount of time spent recounting messages is reduced because they can simply be passed along.

Cisco review by Administrator in Sports
Administrator in Sports
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Verified Current User
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"Cisco Unified Communications Manager"

What do you like best?

After using the system for long enough the user interface, although overwhelming, works well and you can manage the system efficiently.

What do you dislike?

I dislike how at first the user interface is very confusing. You can get lost in it very easily.

Recommendations to others considering the product

Once the system is configured and implemented it works really well.

What business problems are you solving with the product? What benefits have you realized?

We are solving our communication issues. It is used for inbound, outbound, and internal calling. To manage inbound calls and distribute them to our call center. It also collects data used to create reports on users.

Cisco review by Larissa D.
Larissa D.
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"Review of Cisco Unified Communications"

What do you like best?

We have been using Cisco Unified Communications for over 10 years now and we have had only maybe a handful of correctable issues with it. It is overall a really good product to use for a corporate or enterprise sized company. Everything is mostly accessed through a web portal which allows you to easily update server settings, run reports, change access, look up help information, and much more.

What do you dislike?

I dislike that there are many servers involved to have the program run correctly. For disaster recovery purposes you have to have two of every server, an A and a B side. If there is a failure, it will automatically go to the opposite side, that part is nice. You must have a license to run anything. Hardware must only be something that Cisco has approved.

Recommendations to others considering the product

CUIC seems to offer everything we need all in one solution so yes I would definitely recommend it.

What business problems are you solving with the product? What benefits have you realized?

Routing of calls via queues and other customizable scripts. We are able to easily route any call and we have even integrated other subsidiaries into our phone system.

Cisco review by Cody W.
Cody W.
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"Seamless integration of telecommunication"

What do you like best?

Being able to switch from phone to digital audio is incredibly easy.

What do you dislike?

Transferring calls on a computer can be challenging. You really need an IP phone to be useful

What business problems are you solving with the product? What benefits have you realized?

Ability to funnel calls and messages very easily.

Cisco review by User in Higher Education
User in Higher Education
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"I use a Cisco phone daily for work. I work full time in an office setting."

What do you like best?

I like being able to conference in another colleague easily on my phone. I also like the speed dial various buttons that allow me to redial or get to my messages quickly. I really like that our messages go into my email as this makes it easy to retrieve when I'm working remotely. I used this type of phone at my last company also and I'm happy that my current company also uses it.

What do you dislike?

I would like speed dial options on my other available lines, but my company doesn't allow for that. I was able to do that at my last company and it was very helpful with numbers I dial often like the travel agency. I have 6 speed dial buttons and only two are being used currently.

Recommendations to others considering the product

This is an easy to use system. Someone can pick-up using the phone with no training.

What business problems are you solving with the product? What benefits have you realized?

I'm able to have an impromptu meeting with 3 people by using the conference option and dialing in another person. Not having to send out a conference number saves time. I'm able to work remotely and retrieve my voicemail messages from my email. I'm also able to easily pick-up my manager's phone as I have her link visible on my phone screen.

Cisco review by Joshua T.
Joshua T.
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"Great product for phone managment"

What do you like best?

This allows us to manage a large number of phones. we have a few hundred phones we manage.

What do you dislike?

There is a lot of data and the terms don't always make sense

What business problems are you solving with the product? What benefits have you realized?

forwarding and redirecting calls.

Cisco review by User in Higher Education
User in Higher Education
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"Cisco Unified Communications User"

What do you like best?

I enjoy using the the corporate directory feature on the phones. It makes it easy to search for a colleague. I also like that I can sync this system with Cisco Jabber.

What do you dislike?

I do not like that there are several "buttons" needing pressed to go back to the home screen after searching the directory/missed calls/etc. After viewing the information I need, it seems to take just as long to get out of the search and back to the home screen.

What business problems are you solving with the product? What benefits have you realized?

It is easier to locate someone in the corporate directory. We had to go online to search on our company's website to get information that was not always accurate or up to date. The corporate directory feature is a great tool!

Cisco review by User in Higher Education
User in Higher Education
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"Unified Life"

What do you like best?

First, I have to preface this by saying I am not a systems administrator and have not worked on that side of the house. As such, my experience is on the end-user recipient side of this technology. From that viewpoint, I can say a unified communication system like the one provided by Cisco makes employee's life easier. By integrating the voice features (vmail, missed calls, etc.) with the email and text based systems, Cisco has provided a tool that allows for effective communications in and away from the office. I also appreciate the newer hardware solutions provided by Cisco.

What do you dislike?

From the client side, there is very little I dislike about the communication experiences made possible by CUC. A small complaint, but very small, is the system could be more user friendly with contact integration.

What business problems are you solving with the product? What benefits have you realized?

We needed a VOIP system that could integrate with existing systems and reduce multiple systems that, when combined, provided the same services that a unified system could provide. In addition to streamlining multiple services into one, we have seen an increase in up time and reliability in our communication systems.

Cisco review by Allan L.
Allan L.
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"Cisco CUCM Best in Business"

What do you like best?

Great product. Interoperability with other applications and products.

What do you dislike?

It seems like you will never be current with this product. Constant updates and patching. Very complicated upgrade process when integrated with Cisco contact center enterprise.

Recommendations to others considering the product

Get training and outside help for upgrades

What business problems are you solving with the product? What benefits have you realized?

Excellent voip product. Allows us mobility, contact center integration and versatility.

Cisco review by Krystina I.
Krystina I.
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"Keeping Large Teams Connected"

What do you like best?

I am very pleased with the capabilities to quickly and easily connect with colleagues at our various campuses, whether it's searching through the corporate directory on the Cisco hardware (the phone itself), or by way of the online directory.

What do you dislike?

It can be a bit of a laborious process to work through the call menu and back out of it again after finishing your task (ie, looking up someone in the corporate directory).

What business problems are you solving with the product? What benefits have you realized?

It helps us streamline our communication to be accessible both from the office and remotely.

Cisco review by Administrator in Government Administration
Administrator in Government Administration
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"A reliable office phone system with relatively simple administration"

What do you like best?

Very stable phone system for the uptime requirements of general office environment. Occasionally we have needed reboots, but the failover between call managers typically happens within 10 seconds, and calls in progress are not affected. Handsets are extremely durable. Ours are about 6 years old and I would guess that less than 10% have failed. Administration tasks are also relatively easy to perform. Our previous PBX was difficult to maintain and required a lot of outside vendor support. Administration on our Cisco system is nearly 100% in-house.

What do you dislike?

The licensing model is not giving out any freebies. You will pay for everything. You will find many budget minded IP phone systems on the market. So if price is the primary concern this is not the PBX for you. But when compared to the other established PBX manufactures this system was competitively priced.

The failover between handsets is perfectly adequate for an office environment, but in a high volume dispatch center the failover time is not always adequate. In our case we have a few dispatchers that have a large number of phone lines. Due to the large number of lines these phones can take a while to failover to failover (in the event of a reboot or PBX failure). To work around this we do our best to schedule reboots and upgrades during hours of low call-volume. All this to say that at least in our configuration this system is not fault tolerant. So if you have individual handsets with extreme uptime requirements be cautious and verify this system will meet those requirements.

Recommendations to others considering the product

Cisco isn't the cheapest solution. But it's been very stable and provided exactly what we need. Maintenance has been very minimal.

What business problems are you solving with the product? What benefits have you realized?

Replace our End-Of-Life existing PBX with a solid and reliable PBX for a reasonable price. The Cisco unified communications system has provided the price and reliability we needed. As an added bonus we have moved all routine administration in-house which has saved money and allowed us to respond more quickly to our user's phone service requests.

Cisco review by Administrator in Higher Education
Administrator in Higher Education
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"Cisco Call Manager"

What do you like best?

Easy to maintain; moves, adds and changes are just a couple of mouse clicks.

What do you dislike?

not much. full featured system that has most everything you would want in phone system

What business problems are you solving with the product? What benefits have you realized?

We moved to Call Manager 10 years ago to replace failing pbx. VoIP soled issues we were having with old copper lines in the ground.

Cisco review by Administrator in Utilities
Administrator in Utilities
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"Great phone system"

What do you like best?

This phone system platform is very scale-able. It will work for 10 users - thousands of users.

What do you dislike?

The cost is expensive unless you have 40 users or so.

What business problems are you solving with the product? What benefits have you realized?

The reporting is helpful. It is easy to setup call groups, forwards or other common scenarios that other systems won't do easily.

Cisco review by Administrator in Staffing and Recruiting
Administrator in Staffing and Recruiting
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"Excellent software for administering phones."

What do you like best?

It is easy to add features to phones, such as pickup groups, hunt groups, additional lines. Bulk importing phones is very easy if you are sure to be careful with the CSV file. Software is generally fast.

What do you dislike?

Reordering 'lines' on phones is cumbersome. You have to 'highlight the items that you want moved to the device, and use the on screen arrow keys to move it up or down to the right spot on the phone's display. It should be drag and drop.

BLF Speeddials are not configurable through the Communications Manager User portal.

Recommendations to others considering the product

I believe that Cisco Commmunications Manager is a great piece of software for use in a VoIP network. It allows the set up and administration of telephony features that can improve staff productivity.

What business problems are you solving with the product? What benefits have you realized?

It allows EA's to see who is calling their boss, and to pick up on their behalf. It allows staff to be placed in pickup groups and hunt groups. We have realised many benefits. Staff are able to work more effectively and use the phone features to help improve business outcomes.

Cisco review by Administrator in Higher Education
Administrator in Higher Education
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"Excellent VoIP Solution"

What do you like best?

Cisco Unified Communications is an excellent platform for administering VoIP endpoints. The software is user friendly and easily navigated for administration staff and end users. The customization of the feature/devices/lines is robust and allows for practically any configuration. Bulk loading devices and users is also done so with ease.

What do you dislike?

Changes to licensing structure as the software is refreshed makes for a sometimes confusing migration. Price for endpoints, licenses, and support is high.

What business problems are you solving with the product? What benefits have you realized?

The cost savings of moving to a VoIP system. As well as the feature set that can now be completely managed in house rather than by a third party analog line provider.

Cisco review by jenna e.
jenna e.
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"Love cisco "

What do you like best?

Makes meeting so much easier to have and less air travel and some much less out of pocket.

What do you dislike?

Connection sometimes takes awhile, and sometimes it sorta times out when making the connection, but I have noticed that it happens less.

Recommendations to others considering the product

Cisco is an awesome system and every company should be part of this. If you need to have face to face meeting or even a large group meeting, this is for you.

What business problems are you solving with the product? What benefits have you realized?

Bussiness wise we are saving alot of money because clients don't have to travel and stay in hotels to host a meeting.

Cisco review by User in Higher Education
User in Higher Education
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"Adequate Management"

What do you like best?

CallManager is pretty intuitive to use and easy to teach/train new employees to use.

What do you dislike?

I think it could include more options to help us better manage multiple lines. It seems to have some bugs and kinks that can affect customer service negatively.

Recommendations to others considering the product

Have some of staff who manages CallManager for your company and is the point person for all issues. This streamlines everything and makes it so much more efficient.

What business problems are you solving with the product? What benefits have you realized?

CallManager does help us quickly and efficiently get customers to other departments or employees which can help to cut down on frustration because they don't need to directly call each department they need to contact.

Cisco review by User in Hospital & Health Care
User in Hospital & Health Care
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"so many uses, great product "

What do you like best?

It has several different types of uses and the many functions of the phone/webcam is great. It helps when I need to forward calls to another unit or retrieve phone calls made, received, etc. Using this for meeting phone conferencing works very well and the ease of transferring, parking, or forwarding calls is just right for my job function.

What do you dislike?

Sometimes it is cumbersome to get to the end result when using the call forwarding application or message retrieval. Overall, there is not much I don't like about this product.

What business problems are you solving with the product? What benefits have you realized?

Ease of use when integrating with another 3rd party application to alert nurse calls from patient rooms. Big time saver!

Cisco review by Sandip D.
Sandip D.
Validated Reviewer
Review Source

"A good software for keeping touch with the client nai customers "

What do you like best?

It is the best software for the communication and meetings. One of the bets in market. It provides the different kind of communication method like voice and video call and meeting in a single click and also toll free number is there.

What do you dislike?

The andorid integration can be better and also the windows software can be better with UI.

Recommendations to others considering the product

This is very good software for your every connectivity solution.

What business problems are you solving with the product? What benefits have you realized?

We are using it for the communication to the client

Cisco review by Mohammad S.
Mohammad S.
Validated Reviewer
Review Source

"Solid Platform"

What do you like best?

A very stable and solid platform. Of all the Cisco products, this is hands down, the best one

What do you dislike?

The price of licensing is a bit high and a turn off

What business problems are you solving with the product? What benefits have you realized?

We are able to run hunt groups and stabilize our VoIP platform

Cisco review by Ahmed A.
Ahmed A.
Validated Reviewer
Review Source

"The best VoIP communication Tool"

What do you like best?

CUCM has alot of features that are not available with other vendors

What do you dislike?

There are full integration with active directory

Recommendations to others considering the product

Go straight to CUCM without thinking of other vendors

What business problems are you solving with the product? What benefits have you realized?

Easy to manage all VoIp devices with upgrades and montioring

Cisco review by Alex T.
Alex T.
Validated Reviewer
Review Source

"CUCM review"

What do you like best?

CUCM is feature rich and allows for many different ways of users to communicate

What do you dislike?

The cost and learning curve are quite prohibative

What business problems are you solving with the product? What benefits have you realized?

It allows our customers to communicate in their own preferred way

Cisco review by Amanda A.
Amanda A.
Validated Reviewer
Review Source

"Cisco Phone & Instant Message"

What do you like best?

I like the ease of setup as well as easy maintenance.

What do you dislike?

There is nothing I don't like. I wish there were more background options for the phone screen.

What business problems are you solving with the product? What benefits have you realized?

I answer multiple credentialing questions and messages about our new credentialing process. I can see and hear my phone messages through my email when I'm at home and that is very beneficial.

Cisco review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Verified Current User
Review Source

"Easy to Use at Work"

What do you like best?

I love that I can check when other call representatives are on the phone easily. Also the chat feature.

What do you dislike?

Nothing it's great. The only thing is it is a bit slow.

What business problems are you solving with the product? What benefits have you realized?

We use this to deal with out customers.

Cisco review by Joey T.
Joey T.
Validated Reviewer
Review Source

"IP Communicator"

What do you like best?

When using Cisco IP phones you can transfer between apps on your PC and iPhone. If also allows you to have a mobile office. It is a cost saving when traveling oversea and calling back to the US.

What do you dislike?

We have Jabra headset and speaker. Sync the devices with the PC application could be difficult at times

Recommendations to others considering the product

Read the detail information before buy headset.

What business problems are you solving with the product? What benefits have you realized?

By having the application on my PC and iPhone, it allow me to have a mobile office.

Cisco review by User in Pharmaceuticals
User in Pharmaceuticals
Validated Reviewer
Verified Current User
Review Source

"Simple Interface with simple features"

What do you like best?

Simplicity of the product, easily can navigate between aux states and dialing out

What do you dislike?

Some features are lacking, can only do basic call functions

Recommendations to others considering the product

Do your research before purchasing any volume based software, look for key features

What business problems are you solving with the product? What benefits have you realized?

Cisco Unified Communications has allowed us to move to a cloud based telephony system and given us the ability to perform global queuing of help desk calls

Cisco review by Manasa R.
Manasa R.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Dependable Product and it's very solid"

What do you like best?

The latest versions transition both voice and video communication onto a unified platform to drive the ubiquity of video adoption and impact the speed of business

What do you dislike?

The importance of solid solution architecture and maintenance can not be overstated enough.

Recommendations to others considering the product

It allows the set up and administration of telephony features that can improve staff productivity.

What business problems are you solving with the product? What benefits have you realized?

Cisco has mentioned the possibility of adding future support for Microsoft's Hyper-V and other hypervisors, but for now you must have VMware.

Cisco review by Yasir A.
Yasir A.
Validated Reviewer
Review Source

"CUCM Leading Call Manager"

What do you like best?

Better than the rest of the services and competing with Avaya

What do you dislike?

Can't integrate completely with Active Directory

Recommendations to others considering the product

It is clear Cisco is leading company on CUCM

What business problems are you solving with the product? What benefits have you realized?

Managing our bank users and our call center

Cisco review by Omar C.
Omar C.
Validated Reviewer
Review Source

"Hands down the best choice"

What do you like best?

Admin interface is intuitive and easy to navigate. System is very reliable and stable. Feature rich. Great sound quality from their current lineup of IP phones. Integrates seamlessly with SingleWire's InformaCast software. The new Self-Service Portal is great for managing your phone while away from the office.

What do you dislike?

The licensing has managed to get even more complicated, though the change was billed as simplifying licensing. Cisco's IP phones are usually more expensive than phones for other IP PBX's. Also, your Cisco account manager will NOT like it if you buy their phones from "grey" markets because they don't get their cut.

What business problems are you solving with the product? What benefits have you realized?

We have saved a ton of money by going to a SIP trunk. We have a satellite campus in Costa Rica, and we do not pay long distance! We were one of the first businesses in Eastern Washington to go VoIP in 2000, and we have been reaping the benefits and savings ever since.

Cisco review by Marisa O.
Marisa O.
Validated Reviewer
Review Source

"Great Product!"

What do you like best?

Easy to use for staff and for me to review how my team is doing.

What do you dislike?

Little complex to add additional coding options

What business problems are you solving with the product? What benefits have you realized?

Get to see the queue live which helps staffing needs

Cisco review by Administrator in Education Management
Administrator in Education Management
Validated Reviewer
Review Source

"The big fish"

What do you like best?

This is the only VOIP system I have any experience with. I have been working with it across several versions for 6 years. I like that across versions, the interface stays familiar. It is fairly easy to use.

What do you dislike?

You could take a 2 year class on this product and still not know all there is to know about it.

What business problems are you solving with the product? What benefits have you realized?

VOIP is a great way to provide feature rich phone service in a high density environment without having to deal with a BPX and a metric ton of copper.

Cisco review by Darwin Y.
Darwin Y.
Validated Reviewer
Verified Current User
Review Source

"The best"

What do you like best?

I like this system because it is very good at all.

What do you dislike?

There is nothing I dislike because it is already perfect.

What business problems are you solving with the product? What benefits have you realized?

No

Cisco review by Caitlin A.
Caitlin A.
Validated Reviewer
Review Source

"Works as described"

What do you like best?

I like the ease of the phone use, the ability to make calls

What do you dislike?

The hardware wares out pretty easily, sometimes doesn't work for what seems no reason.

What business problems are you solving with the product? What benefits have you realized?

Ease of calling

Cisco review by User in Security and Investigations
User in Security and Investigations
Validated Reviewer
Review Source

"Great Comms"

What do you like best?

I thibk Cisco is a great communication tool to use in the work place. It has many features and it works great with connecting to other collegues around the world. Very innovative company.

What do you dislike?

The actual phones could be a little more modern rather than having the cords which tangle all the time. Maybe alos have wireless headset that connects to the system.

What business problems are you solving with the product? What benefits have you realized?

I am getting meetings scheduled, phone calls made, voicemails recorded and retrieved, connecting to the server via my phone and computer, conducting training calls via webinars, and many other things.

Cisco review by Andria H.
Andria H.
Validated Reviewer
Review Source

"CallManager"

What do you like best?

The different functionalities of this phone software is very intuitive and I love that it links to my email.

What do you dislike?

There is nothing in particular that i dislike.

What business problems are you solving with the product? What benefits have you realized?

I'm on the phone a lot throughout my day, so I'm using CallManager quite a bit. The benefits is the stability and reliability.

Cisco review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"I love Cisco"

What do you like best?

Cisco manager has a different feel to teleconferencing. I love the ability to be able to schedule video calls and the calls go through without any problem

What do you dislike?

In the event of a live call, if you try to contact customer service; I have realized that its a waste of time

What business problems are you solving with the product? What benefits have you realized?

We use it for holding live meetings, live call scheduling, end of month meetings

Cisco review by User in Law Practice
User in Law Practice
Validated Reviewer
Verified Current User
Review Source

"Works well, I like voicemails in my inbox"

What do you like best?

Voicemails in my inbox, speakerphone is clear, ease of forwarding calls to my cell phone

What do you dislike?

How difficult it is to change the background on my phone, right now it requires an admin to do that

What business problems are you solving with the product? What benefits have you realized?

I can see when a client leaves me a voicemail at work on my iphone, and call them back remotely.

Cisco review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Communications standard"

What do you like best?

Ease of use of hardware and quality devices. Interface is simple and can be customized to needs.

What do you dislike?

Login to accounts can be clunky, but provides the needed functionality for office and mobile use.

What business problems are you solving with the product? What benefits have you realized?

Business communication across a global corporation. International and domestic internal and external call and comm.

Cisco review by User
User
Validated Reviewer
Verified Current User
Review Source

"Reliable"

What do you like best?

Simple and dependable call manager system.

What do you dislike?

Reports and call data could be easier to review.

What business problems are you solving with the product? What benefits have you realized?

Secure call management system.

Cisco review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Pretty, pretty good"

What do you like best?

Decently reliable, Have been able to use in a variety of foreign countries with no issues, which has been very important for remote working.

What do you dislike?

Have yet to find anything so far that I dislike.

What business problems are you solving with the product? What benefits have you realized?

Can work from anywhere in the world without sacrificing speed or productivity.

Cisco review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Good product"

What do you like best?

Has a desktop phone which is very useful when working from home. Phone quality is good.

What do you dislike?

Very good product, not much to dislike. There should be user access to change what is displayed on the splashscreen. A little more color would be better.

Recommendations to others considering the product

It is a good product. For a basic user, it has everything you need. If you are looking for more customization, there are other options.

What business problems are you solving with the product? What benefits have you realized?

Allows working from phone with desktop IP communicator.

Cisco review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"Cisco Unified Communications Manager"

What do you like best?

Stable VOIP system and like the way Cisco implements upgrades into a secondary partition so you always have a rollback option if things were to go sideway. Simple to use web GUI provides for easy administration.

What do you dislike?

The costs initially seem high but the longevity of most of the hardware in the long run washes out.

What business problems are you solving with the product? What benefits have you realized?

Voice and Video communication

Cisco review by Dharendra M.
Dharendra M.
Validated Reviewer
Review Source

"Not bad at all"

What do you like best?

Extend video capabilities to your employees through a single, unified communications infrastructure from the desktop to telepresence rooms

What do you dislike?

Quite slow, some times it even ends the call without notifying

What business problems are you solving with the product? What benefits have you realized?

communications

Cisco review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Unified Communications"

What do you like best?

The reliability and support from Cisco is unparalleled.

What do you dislike?

It can be difficult to implement some things. There are at least a dozen steps to take to get most regular maintenance procedures done. Prime Provisioning did not simplify this process, either.

Recommendations to others considering the product

Get training. This is like taming a wild wolf, you will need to be prepared.

What business problems are you solving with the product? What benefits have you realized?

The phoen system is wonderful, our organization now has reporting and control over calling and reporting.

Cisco review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Cisco Phones"

What do you like best?

Phone systems are intuitive and easy to use

What do you dislike?

Connections on the phones can be poor unless hardwired with an ethernet cable if using over the internet.

What business problems are you solving with the product? What benefits have you realized?

Our department uses the phones to connect with internal departments, our field sales team, and customers in respective territories.

Cisco review by User in Oil & Energy
User in Oil & Energy
Validated Reviewer
Review Source

"Helps me to work from home securely"

What do you like best?

It's easy to access and allows to me to work remotely.

What do you dislike?

I don't have any dislikes about this product.

Recommendations to others considering the product

It's easy to use and keeps all of your information secure, while you work from anywhere.

What business problems are you solving with the product? What benefits have you realized?

Remote user access

Cisco review by Internal Consultant in Oil & Energy
Internal Consultant in Oil & Energy
Validated Reviewer
Review Source

"Cisco Unified Communication Review"

What do you like best?

Full featured solution for enterprise communication, start of with

a. Video enabled voip desk phones

b. Enterprise level multi casting video communication solution

c. Enterprise level meeting individual, groups, training solution

d. 24/7 customer support and product upgrades

What do you dislike?

call recoding feature not available, anybody can listen to the voice mails without any security

What business problems are you solving with the product? What benefits have you realized?

Implementing secured communication across enterprise level

Cisco review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Pretty reliable"

What do you like best?

Loved the link to PC and CRM functionality (click to dial)

Customizable speed dial and other functions

Easy to update software and voicemail options (even remotely)

What do you dislike?

Occasionally click to dial did not complete or errors out or did not synch back with CRM system

What business problems are you solving with the product? What benefits have you realized?

Streamlining sales process and documentation of calls

Cisco review by Industry Analyst / Tech Writer in Insurance
Industry Analyst / Tech Writer in Insurance
Validated Reviewer
Review Source

"Lots of buttons but easy to get used to "

What do you like best?

the search directory feature is great for contacting coworkers

What do you dislike?

does not show your break time or lunch time

What business problems are you solving with the product? What benefits have you realized?

It is our source of communication between clients and coworkers

Cisco review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source

"A true communications suite for the 21st century"

What do you like best?

High technological advances, ease to use, easy to install, easy to integrate, high reliability, good customer support.

What do you dislike?

There is not much to dislike. However, a better user interface would go a long way.

What business problems are you solving with the product? What benefits have you realized?

Consolidated VOIP switches.

Call centre functionality

Calling card functionality

Integrated voice, text and email

Cisco review by User in Construction
User in Construction
Validated Reviewer
Review Source

"Good quick and easy way to communicate with office personal."

What do you like best?

Extend video capabilities to all employees through a single, unified communications infrastructure from the desktop.

What do you dislike?

A few bugs to work out with how everyone uses the system.

What business problems are you solving with the product? What benefits have you realized?

Keep in touch at a instant.

Cisco review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"Solid dependable product"

What do you like best?

Reliable product. Facilitates better team interactions.

What do you dislike?

There is not much to dislike. Overall cost for the company.

What business problems are you solving with the product? What benefits have you realized?

Cisco Unified Communications helps our large company to communicate more effectively with it's voice, data, video products and applications.

Cisco review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

It is very user friendly and self explanatory

What do you dislike?

The look and feel seems kind of outdated

What business problems are you solving with the product? What benefits have you realized?

Organizing and scheduling many conference calls

Cisco review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"Easy to use but with issues"

What do you like best?

easy to reset the phone and easy to use

What do you dislike?

Not being able to hear other party/vice versa

What business problems are you solving with the product? What benefits have you realized?

Taking phone calls with clients

Cisco review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Cisco"

What do you like best?

Had a lot of cool features! Fairly easy for end users to learn.

What do you dislike?

Expensive Constant upgrades which sometimes fail.

What business problems are you solving with the product? What benefits have you realized?

Extension mobility

Cisco review by Administrator
Administrator
Validated Reviewer
Review Source

"Productive and connected"

What do you like best?

Product integrates communication initiatives

What do you dislike?

Could reach further and be more inclusive

Recommendations to others considering the product

Research options and company needs

What business problems are you solving with the product? What benefits have you realized?

Communication integration

Product has streamlined disparate communication processes

Cisco review by User in Information Services
User in Information Services
Validated Reviewer
Review Source

"Inadequate integration with Salesforce"

What do you like best?

I like that Cisco is attempting to create integration with Finesse

What do you dislike?

Inability to provide reliable call recording

What business problems are you solving with the product? What benefits have you realized?

na

Cisco review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Awesome VOIP Platform"

What do you like best?

Cisco's VOIP platform has always been a leader in the market. It is easy to set-up and configure, and if you already have cisco switches/firewalls it is that much easier to get up and running.

What do you dislike?

Cisco is probably the most costly of VOIP platforms, and because of this it required a lot of investigation.

Recommendations to others considering the product

Cisco offers the widest variety of phones from a VOIP provider, and integrates seamlessly into most environments. While cost is a factor, I would always recommend this as it has an excellent track record.

Kate from G2 Crowd

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