Cisco Unified Communications Manager (CallManager)

(62)
4.3 out of 5 stars

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

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Cisco review by Administrator in Higher Education
Administrator in Higher Education
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Stable, powerful product

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What do you like best?

Call Manager is fully featured, flexible IP telephony solution. We deploy it across multiple sites, with publisher and subscriber the system provides full redundancy in the event of a disaster. Phone deployment is quick and easy, and bulk imports make large scale deployment of telephony endpoints quick and painless.

What do you dislike?

The solution can be complex to get started with. The licensing model can get expensive, and upgrades can be complicated without having a sandbox to test with.

Recommendations to others considering the product

Get some training prior to implementation. Also consult with another organization to construct a plan and design prior to implementation. Training sessions aren't essential for deployment but for Cisco handsets there are some things users will need to know and it varies by model as far as transfer/forward/address book and call history.

What business problems are you solving with the product? What benefits have you realized?

Call manager provides full VoIP calling solution for our organization. When coupled with Unity Connection voicemail it is a full enterprise voice solution. This is a full-featured phone system with music on hold, is fully video conferencing capable and easy for users to get started. with.

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Cisco review by <span>Donald S.</span>
Donald S.
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Best of Breed

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What do you like best?

I've been using, and involved in deployments of Cisco Call Manger dating back to 2005. The greatest compliment that I can give the solution is that the platform stability is "rock-solid" and the solution is extremely dependable. Personally, I've never engaged with anyone that has Cisco Call Manager that isn't pleased with the solution.

What do you dislike?

I believe that Cisco is still playing catch-up in a few software areas, and you're required to purchase some additional 3rd party tools to perform basic functions such as detailed call reporting. However, I do feel that Cisco continues to close that software gap, in some areas, between them and their competitors. The biggest challenge is the complexity of the overall management of the platform. Once you're used to it, managing Call Manger is easy, but the learning curve to get there is steeper than other solutions.

Recommendations to others considering the product

Personally, I feel that it's the platform of choice, but you need to consider how it will be administered and supported internally within your organization. The initial complexity of the solution can be overwhelming if you're not prepared.

What business problems are you solving with the product? What benefits have you realized?

Other than the obvious basic dial-tone, we use it for it's soft-phone capabilities, single number reach, instant messaging, call control and flows, and unified messaging. It's a great help to our mobile workforce and users that migrate between our 30+ locations.

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Cisco review by <span>Michael D.</span>
Michael D.
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CallManager Use for business

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What do you like best?

The ease of Maintaining Phone system once it is installed and configured. Adding and removing users and phones to the system are pretty easy. Also reconfiguring phones are simple. I like the fact that the phones are basically computers and can be moved anywhere on the network and retain all setting and numbers. And now no need to have a telcom contractor come in and repunch the phone jack.

What do you dislike?

The complexity of upgrading the Hardware if expansion is needed. It is not always as easy as just adding memory. When you scope out the servers needed make sure you scope for extra growth within the company.

Recommendations to others considering the product

It is a very good and stable product. There is a great deal of options that you can do with the Call Manager Suite. If you have a large IT staff you can dole out roles for each member to be responsible for different aspects of the system.

What business problems are you solving with the product? What benefits have you realized?

Getting away from a technology that is end of life. Getting a handle on all the City's phone charges. We saved a lot of money by eliminating phone number that we don't use and ones we found haven't been used in years but nobody knew what it was but still were paying for it.

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Cisco review by <span>Andrew N.</span>
Andrew N.
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Great Communication Tool

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What do you like best?

Cisco Communication is a great tool that connects you to the rest of your company. It allows you to shoot quick chat messages to people (or groups) allowing you to continue your work while collaborating with co-workers in an instant messaging format. This is great because it means as long as you have a computer with you, you can contact anyone with quick questions (especially helpful in meetings so you have more proactive to-dos). It's also nice because it allows you to integrate it into an excel spreadsheet that has a bunch phone numbers and you can use your computer to make those calls.

What do you dislike?

The instant message feature can be a bit distracting because people do assume that if they shoot you a chat message that you are expected to reply back quickly, which inevitably distracts from your work, so it's not always ideal

Recommendations to others considering the product

It really is a great tool to help an enterprise stay connected, but it does take a bit of effort to get everyone to adapt to using it and making sure that everyone logs into it each morning. It does have statuses that you can apply to it so you can prevent people from calling/messaging you or to notify someone when you're away from your desk so they don't waste time going over to your desk to ask a question.

What business problems are you solving with the product? What benefits have you realized?

It is helping with overall company communication. If I can still get in contact with you while you're on the phone or if I can call you with a click it really helps make sure that productivity stays up.

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Cisco review by <span>Scott T.</span>
Scott T.
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What do you like best?

Currently compared to the alternatives Cisco Unified Call Manger is the best option for enterprise call routing. I work in call manager every day, and have had experience with many of the alternatives, including microsoft and avaya's offerings and call manager is by the far the best offering. It has come a long way in the past few years and is relatively easy to administer (albeit maybe not to architect for).

I'm hoping it will continue to improve to keep up with an evolving market.

What do you dislike?

It has integration issues most frustratingly with its own platform. This is most obvious currently with integration with UCCX and IM&P.

Recommendations to others considering the product

Just to be aware this product is constantly in flux, cisco is constantly updating and upgrading the platform offerings, and you will need to keep ahead of this to make sure that old issues are resolved, even though new iterations create new issues all their own.

What business problems are you solving with the product? What benefits have you realized?

Enterprise call routing. Benefits are a comprehensive solution for medium to large sized businesses.

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Cisco review by <span>Grant W.</span>
Grant W.
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Great product!

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What do you like best?

This is a great product to go with our Cisco phone. It makes programming it easy.

What do you dislike?

It was a little overwhelming at first with so many options from the phone we had in the past. A detailed instruction book on all that your phone is capable of would have been nice, but otherwise, I found many of the features very helpful and am still implementing them. The speed dial feature is nice, but I was unsure of how to use it at first.

Recommendations to others considering the product

Have a training session and really learn how to use all the features available with the CallManager. A lot of the tools can be helpful, but if you do not know what you are looking for, you may have some difficulty in harnessing all the resources available to you.

What business problems are you solving with the product? What benefits have you realized?

I am not really solving any problems, but from the phones our organization had in the past, this is a huge upgrade. I love my Cisco office phone, and can't imagine using another one.

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