I've used a handful of virtual meeting software programs over my career: WebEx, GoToMeeting, Zoom, join.me, Skype, Google Hangouts. I can only think of two ways that WebEx shines over other virtual meeting software products I've used. 1. I've never reached a participant limit. Some of the free/less expensive programs have limits. 2. They seem to have a better connection than most (not all). I've experienced less lag or dropped calls than I have with join.me or even Hangouts.
If all you need is a way to connect, WebEx may be for you. (Though, you can get a basic meeting service for much cheaper.) If you actually need to present or collaborate, WebEx is by far the worst I've used. And their most recent updated only exasperated the problem. Here are my main issues with the service:
- Their screen sharing options don't work. The only one I've been able to get to work is my main monitor, which is problematic because that's where all my chat and email notifications come in. So if I don't remember to close email or chat before sharing my monitor, the other participants may see things they shouldn't.
- All controls completely disappear when you share your screen. And the process for getting them back is horrendous. GoToMeeting has solved this issue far better than anyone else, by allowing to you move and control them however you choose.
- Their plug-in with Microsoft Office on a Mac is full of bugs. I've spent hours resolving issues where the WebEx plug prevents me from creating, editing, or deleting calendar invites. I've learned from experience to force close the plugin whenever it's preventing me from doing what I need to do.
Internal and external virtual meetings.
Benefits are almost non-existent. I waste more time working around WebEx's limitations than its worth, but the company forces me to use it so I guess they want me wasting their money...