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Cisco WebEx Teams

Cisco WebEx Teams

3.6
(57)

Spark is where all your work lives. Bring your teams together in a place that makes it easy to keep people and work connected

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Cisco WebEx Teams review by Bernadette B.
Bernadette B.
Validated Reviewer
Verified Current User
Review Source

"Works but Takes a Lot of Work!"

What do you like best?

We have multiple satellite offices. It is great to get all of your team in one place. This really helped us communicate and all be on the same page. We used to have a speaker phone type conference line. Sure it works, but nice to see everyone in one "place."

What do you dislike?

We had an issue with set up (took months), and also getting everyone on board. Some times we have issues keeping everyone connected (folks log in and out), and calls versus a space versus a meeting and how many can be in each one...that was a big learning curve. Some days I still wonder what I am doing! I also at times simply want to create a "space," but if you walk in to our conference room, it automatically puts you in our "home" space and you have to get unconnected!

Recommendations to others considering the product

Take the time to learn it! We have integration teams come out to help us, trial periods, and a lot of trial and error. Now we seem to be pretty seamless and as long as I can recall who I am calling and how to add folks to a "space," it works like a dream.

What business problems are you solving with the product? What benefits have you realized?

Four satellite offices and small business keep our leadership team all on the same page. When we started hiring folks in other states, this gives us the option of relocation or keeping put (as needed).

What Video Conferencing solution do you use?

Thanks for letting us know!
Cisco WebEx Teams review by Mauro R.
Mauro R.
Validated Reviewer
Verified Current User
Review Source

"A cloud hud between different word"

What do you like best?

It's a great hub between different system of communication, from chat to videoconference systems

What do you dislike?

Like in may cloud products there is a lack of integration between the same tools of the same softwarehouse, and some time it's not easy to understand why, now I can have istant message from spark, from webex and from jabber.. and this create some mess. Also the mobile app are different I think that one app from cisco could be enougth

Recommendations to others considering the product

I suggest to cisco to better integrate all the different tools and app with one single entry point

What business problems are you solving with the product? What benefits have you realized?

We solve a big problem due the hardware failure of our MCU for videoconference, now we are using a virtual room instead of an MCU and it's really cheap and it works very well. As side effect we found that this system is working very well in china so we finally are able to create virtual room between the UK, US and china branch

Cisco WebEx Teams review by Katherine T.
Katherine T.
Validated Reviewer
Verified Current User
Review Source

"Great way to work/collaborate with out of state team"

What do you like best?

Easy to log in and create your own team, work with members who are out of the office or are located in a different state/office. Helps to meet online and review budgets/forecasts and can be smoother to chat than video conference at times

What do you dislike?

Was a little confusing switching from the old Web Ex Platform to the new platform with Spark, harder to figure out how to cancel meetings and invite people

Recommendations to others considering the product

Great product, makes inner office and teamwork collaboration smoother

What business problems are you solving with the product? What benefits have you realized?

Quick way to go over budget meetings/forecast/weekly revenue management calls. It makes it simple to meet and work with your team if you need to be out of the office, or a great way to work as a team in the same office by building a space/chat where everyone is able to share their ideas

Cisco WebEx Teams review by Rahul S.
Rahul S.
Validated Reviewer
Verified Current User
Review Source

"Best collaboration tool for internal teams and prospects"

What do you like best?

The call me feature in the premium version is best for users who are having clients throughout the world.

Newly engineered app and UI is good and more customizable.

Some common features like private chat, audio video, and options to pause/resume screen worked effortlessly.

What do you dislike?

I never had any problem using this platform. The only concern is it freezes at some point in time while joining the meeting else it's a good tool.

Recommendations to others considering the product

The best tool for large enterprises as well as mid-size to meeting and do the sync up calls daily.

What business problems are you solving with the product? What benefits have you realized?

The most important is team collaboration across the globe.

Meetings with prospects and record meetings for future reference.

Mobile app to join quickly.

Cisco WebEx Teams review by User
User
Validated Reviewer
Verified Current User
Review Source

"It's An Underwhelming Business Chat Tool"

What do you like best?

I like the global text search feature. However, it's not saying a lot because every other chat tool has it.

What do you dislike?

Everything. It has got to be one of the most unintuitive chat tools out there.

- If you are in the middle of a conversation with an individual and need to pull in ONE other person into your chat, you HAVE to create a new space (group chat) that requires you to create a new title for the group and add all the members involved. This causes so many headaches as the vast majority of these kinds of chats are one-offs so requiring us to go through a new space setup everything is frustrating.

- Expanding on what happens after you create spaces above, you cannot delete them! Mind-boggling, really. Your tool is inundated with dozens, if not it could reach hundreds over time, of chat groups that you will never use again.

- New chat messages (or unread messages) doesn' automatically sticky at the top of your chat menu. So you have to scroll down to find them.

- There is no "reaction" buttons for messages. So in response to that, when someone shares a great idea, instead of "liking" a message, everyone sends thumbs-up emoji.

Those are just a few of what's most frustrating although there are many more frustrating quirks that exist in this tool.

Recommendations to others considering the product

Save yourself the headache and get a better tool.

What business problems are you solving with the product? What benefits have you realized?

Team chat to help improve team collaboration and internal updates/messaging.

Improve team collaboration and internal communication.

Cisco WebEx Teams review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"WebEx Teams - still needs some improvements"

What do you like best?

Love that it stores files and makes it easier to collaborate with colleagues, customers, and vendors. You can save files to the space. Plus have multiple spaces for the same team which helps when there are breakout tasks or items that need specific files.

What do you dislike?

Some key features are missing that Jabber used to have such as dnd; or letting people know you are on a call or away. You also can't share screens unless you are in a meeting which can be a problem if you are having some collaboration on something quick. I don't like that you can't organize the files; they are just "floating" and can't be arranged in an order.

Recommendations to others considering the product

Learn as much as you can about the functionality and tips and tricks!

What business problems are you solving with the product? What benefits have you realized?

Easier for collaboration real time, building teams within the company and with others outside the company to help with projects.

Cisco WebEx Teams review by Brian M.
Brian M.
Validated Reviewer
Verified Current User
Review Source

"Best Business Collaboration platform"

What do you like best?

Cisco Spark has made it easy to setup teams and collaborate via chat, audio and video. Spark is an easy to use feature rich application that is changing the way the business world communicates.

What do you dislike?

Additional management of teams and spaces is needed. Admins do not have the ability to see who has access to teams for spaces.

Recommendations to others considering the product

Licensing models can be difficult to understand. Cisco Spark is the perfect companion to an existing Cisco UCM environment.

What business problems are you solving with the product? What benefits have you realized?

Being able to communicate in and out of the office is a must. We also need to be able to communicate with our field works. Spark has provided the platform for anyone on any device anywhere to communicate with others.

Cisco WebEx Teams review by User
User
Validated Reviewer
Verified Current User
Review Source

"Best collaboration and telecommunication App I have ever used"

What do you like best?

The best parts of Cisco Spark are: Call Quality, Ease of Use, Number of Functions, Seemless Integration with IP phones.

What do you dislike?

We do not have any complaints. Despite our hesitation to move away from what we know and love, we decided to switch to Spark and we really like it.

Recommendations to others considering the product

Switch now, do not wait. I have not found any negatives and our collaboration is better than ever before. We are just so excited to introduce more Cisco solutions to our portfolio.

What business problems are you solving with the product? What benefits have you realized?

My company has been using Skype in its many forms for the last 10 years. Skype is great for connecting to people across the world because of is ubiquitous use in every country. It is considered the standard by most companies and organizations. However, it is known for bad call quality, having a lack of features, no integration with standard IP phones and no integration between Skype users and Skype for Business users. I work in my company HQ and one of my team members works remotely in Mexico. We had been using Skype for 2 years to talk to him over an IPad but we became frustrated by the lack of noise canceling and inconsistent call quality.

Enter Cisco Spark. We hired a new IT manager and he suggested that we move everything over to Cisco, our phones, our collaboration platform and our server equipment. So far we have just swapped our phones and collaboration platform (Spark). Our calls have never been more clear and the noise canceling is significantly better. Additionally, we are able to use the whiteboard feature to virtually mark up documents and share visuals like we never could before. It has been an excellent switch. We just wish we would have done it sooner.

Cisco WebEx Teams review by User in Government Administration
User in Government Administration
Validated Reviewer
Verified Current User
Review Source

"Good but Other apps like it"

What do you like best?

I really liked the ease of use especially when connecting with speakers at Cisco Live. I have used this also to collaborate with fellow engineers I work along with. This app does make screen sharing easy to use.

What do you dislike?

The fact that it's one among many, really there are other "collaboration" apps out there like slack. I have only used it a handful of times due to the lack of adoption by my colleagues. Also a quick statement about this is that it's UI seems to be lacking, I often find my self searching for buttons, that lack any identifiable characteristics / tool tips.

What business problems are you solving with the product? What benefits have you realized?

I am not completely sure we're solving any problems, like i stated we're not able to use it because of the lack of adoption.

Cisco WebEx Teams review by Paul B.
Paul B.
Validated Reviewer
Verified Current User
Review Source

"Spark"

What do you like best?

I love the ease of use, that I can make calls with my team through Spark, that I can share files. I love that I can reach any of my team members at a moments notice and that I can keep in touch with all my team even when I am remote. It is a great team and rapport builder, especially with teams that are remote from each other! I love that it also has a mobile app, so I am never far from my team.

What do you dislike?

I really have nothing that I do not like about the Spark application, I would recomment it to everyone at the drop of a hat!

What business problems are you solving with the product? What benefits have you realized?

The busines problems I am solving with Spark is the lack of quick and easy communication between coworkers.

Cisco WebEx Teams review by User in Staffing and Recruiting
User in Staffing and Recruiting
Validated Reviewer
Verified Current User
Review Source

"Falls somewhere between Skype for Business and Slack"

What do you like best?

I previously worked at a company that used Slack, and moved to a company that used Skype. We recently switched from Skype to Cisco Spark. Spark seems more collaborative than Skype, and I like the searching functionality along with the option to view conversation history.

What do you dislike?

Compared to Slack, the Bots in Spark seem pretty limited in their ability. This may seem minor, but having the ability to send GIFs in a group conversation is a great feature. Spark's current GIF bot will send a totally random GIF when you type in a word or phrase, which can be awkward if it's not what you're looking for. Also, in the transition time of phasing out Skype and phasing in Spark, I've found that my team usually had better luck with Skype meetings than Cisco WebEx meetings. Switching to Spark and WebEx permanently, I feel like we've lost some of the meeting functionality that we valued with Skype.

Recommendations to others considering the product

Find the best fit for your team.

What business problems are you solving with the product? What benefits have you realized?

Besides collaboration and web conferencing, I like that Spark saves your conversation history in a way that's easily accessible. With Skype for Business, I was frustrated when I would have to restart my computer and lose old conversations that sometimes had important links or documents attached. Skype has a way to view conversation history, but it's not very user friendly and it was kind of all over the place. It wasn't a log of all conversations to date, so it seemed pretty fragmented. I think Spark offers benefits here.

Cisco WebEx Teams review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Verified Current User
Review Source

"focusing meetings "

What do you like best?

we use this for meeting agendas and notes for meetings. it helps focus the meeting . people can write in agenda and discussion items before and while the meeting is going on, which is helfpul

What do you dislike?

i dont like how the notes are in a different system than we use for project management and you have to transfer them afterwards. there is not incentive for me to use the service

Recommendations to others considering the product

really think about if you need meeting agendas and notes in a different place than your project management. it's great because you can automate meeting agenda process, but only if you in fact use these agendas and follow ups. it's cool because you can see the team typing and putting in discussion items during the meetings.

What business problems are you solving with the product? What benefits have you realized?

it automatically sends people agendas before meetings, so you don't have to remember to do so or prepare an email list. also i like how it's clear to make followups after the meetings

Cisco WebEx Teams review by Ken P.
Ken P.
Validated Reviewer
Verified Current User
Review Source

"Connecting People with Proper Security"

What do you like best?

For instinctive application and suitable environment for the users, I like Cisco Spark very much. It gives me proper privacy when I use this software. I can do Video call, Screen Sharing, Upload files etc. with this application. The best advantage this software can provide me is to delete any message and whether I add any person into the user room who is not currently using the in the Cisco spark, they will be notified by email to sign up to the Cisco Spark.

What do you dislike?

I find using Cisco Spark very beneficial and user friendly, but some limitation of this application bothers me very much. Like, I cannot share screen without doing the video calls. Also, no audio call be done without doing the video call.

Recommendations to others considering the product

For its security and user friendly specialty, I would recommend to use the Cisco Spark. Because it can give you a nice and helpful progress of your work and increase the spirit within the group works as well.

What business problems are you solving with the product? What benefits have you realized?

I need to sit with a huge numbers of my clients and staffs face to face throughout my whole day. This software helps me conquering the distance and saves my time. My efficiency of work has increased a lot. It provides me proper use of time.

Cisco WebEx Teams review by Shenoy C.
Shenoy C.
Validated Reviewer
Verified Current User
Review Source

"Good tool to collaborate online without boundaries!"

What do you like best?

Login online from any network, without any boundaries and limitations. There are no company VPN dependencies based on subscription from Cisco for his solution (with Cisco Spark Call). I can make a one-to-one user video call or also start a video conference with 3 member video call. Best feature for collaboration is ability to dial SIP conference bridges and SIP video endpoints. The audio and video qualities are very good and chat / IM to users. There is also additional provision of Cisco Webex included .

What do you dislike?

Interface could be improved a bit to better show the user extension and features. The private messaging could be better handled and represented, these are shown along with the my other collaborative rooms, sometimes confuses. There is room for improvement for the editing, like the auto-correct on the typing mistakes, which is automatically taken care. There is scope for improvement on the licensing for Spark,

Recommendations to others considering the product

Good tool to use for remote users and In-office users.

What business problems are you solving with the product? What benefits have you realized?

Phone and SIP Calling features from Internet, without additional features for VPN or remote access features to be implemented for the network. Increases productivity and capacity to increase / scale the users based on the agreement and limitations on the prodct

Cisco WebEx Teams review by User in Entertainment
User in Entertainment
Validated Reviewer
Verified Current User
Review Source

"not slack"

What do you like best?

this is a difficult one to answer. it works sometimes. we use it for simple collaborative communication across teams and within teams. we also use it for daily updates on the work the team is doing at any given time.

What do you dislike?

it's not reliable, doesn't have great features. they need to spend time on hardening and look at the features of slack. just do what slack is doing as they already have this space figured out.

Recommendations to others considering the product

use slack instead

What business problems are you solving with the product? What benefits have you realized?

We use if for things like team communication, collaboration, daily updates, live ops communication, request submits, and questions and answers with customers. We also use it for some web conference features and screen share. Sharing work across multiple teams and working within our team has also been a use case that we have been leveraging across the org.

Cisco WebEx Teams review by Jose Antonio A.
Jose Antonio A.
Validated Reviewer
Verified Current User
Review Source

"Productivity, simplicity and teamwork tool"

What do you like best?

Cisco Webex Teams is a tool that provides messaging, meeting, and calling. One of its features is called teams. A team is a collection of users working on a shared goal. Each team has spaces where users can chat, share files, and have meetings. Any team member can join or leave any space in the team at any time.

What do you dislike?

Cisco WebEx Teams has some functionalities that were missing in Cisco Spark. Some popular browser are not supported yet.

What business problems are you solving with the product? What benefits have you realized?

The main business problems that I am solving are to manage the projects with my team and to share relevant information. I realized that the productivity has increased and I receive an instant feedback from stakeholders.

Cisco WebEx Teams review by William S.
William S.
Validated Reviewer
Verified Current User
Review Source

"A best place to get work done together"

What do you like best?

Cisco spark has changed the concept of team messaging and communication in a very dramatic way. Messaging, meeting and deliver calling are now so easy from this cloud. This app also ensures security of the users by providing an encrypted and feasible chance for enterprise wide engagement. The best part I like that I can communicate with team members easily and also could have private chats outside the main room. Users can share content in a meeting, when in a call, or when messaging anyone, and the app can be accessed on smart phones, browsers, and dedicated downloads on Windows or Mac desktops.

What do you dislike?

Though it’s a nice app to work with but it has downsides too. It’s not so much user friendly and sometimes users cannot use voice recognition to send a massage. Sometimes massages won’t send, icons sometimes won’t load and that things really disappoint a user. They should work on to solve this as soon as possible.

Recommendations to others considering the product

It can be consider as a necessary tool for remote users and In-office users. I would recommend people to use it as it guarantees high security and it simplify your work tools and manage everything from one place .

What business problems are you solving with the product? What benefits have you realized?

By using this platform I can save my business time and can invest my time to planning another thing. I can easily chat with other members without any hassle and can share files, documents in a very short time. It is accessible from any place or any device and can easily integrate with other tools and applications.

Cisco WebEx Teams review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Review Source

"Simple to use and helpful"

What do you like best?

I like how simple Webex Teams is. We use it to communicate with over a dozen locations and it helps keep all the conversations organized. There is a calendar and phone feature but we never use those parts of it.

What do you dislike?

The scaling for different sized screens is not very good. I would prefer to have it be permanently narrow on the edge of my screen but it doesn't do well when the windows is taller than wider. Other than that it has worked really well.

Recommendations to others considering the product

It works best if you can use it with a lot of different people in different locations.

What business problems are you solving with the product? What benefits have you realized?

We use it to communicate with several different locations. The organization of it is perfect so that we can have a channel for each location, a support channel and a general one. Simply, emailing each other would be so much worse. It's easy to see if multiple locations are having similar issues.

Cisco WebEx Teams review by Autumn P.
Autumn P.
Validated Reviewer
Review Source

"Review"

What do you like best?

Is a platform that allows you to communicate to other people in a group setting. A better way to conference call. Participants can mute themselves or the conversation, and can be designated with the put in their opinion.

What do you dislike?

The data system can be a little janky. There have been times where the connection was poor and the conference call couldn't be taken place.

Recommendations to others considering the product

I would recommend this product. It is good for video conferencing and team collaboration. Can be used through the app or online.

What business problems are you solving with the product? What benefits have you realized?

Effective communication and protocol amongst business and for educational purposes. Good for socratic seminars and create a discussion between teachers and students.

Cisco WebEx Teams review by Nina Noelle S.
Nina Noelle S.
Validated Reviewer
Verified Current User
Review Source

"I Love Webex Teams! "

What do you like best?

It's super easy to use, the company let it grow organically and it happened fast. It's great for collaboration on projects or within teams. We have a lot of fun on here as well!

What do you dislike?

There is nothing in regards to the functionality that I don't like. It's a great product.

What business problems are you solving with the product? What benefits have you realized?

Internal communication, especially between multiple office locations in the country, communication for project teams, and company-wide communication.

Cisco WebEx Teams review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Half Finished Product"

What do you like best?

It is a super simple and easy product for the employee to pickup and use.

What do you dislike?

We have found the system lacks a majority of features that we thought were standard and are available in most free pbx systems. The reporting only works half the time and the data it gives when it works has to be ran through excel macros before it becomes usable.

Recommendations to others considering the product

Either go to another product or wait to see if this product continues. It is seriously lacking in the administrative department and can not give any usable metrics.

What business problems are you solving with the product? What benefits have you realized?

Primarly for VOIP. We planned to use it for now but regret using it even for this much

Cisco WebEx Teams review by Collin H.
Collin H.
Validated Reviewer
Verified Current User
Review Source

"Handy Notifications"

What do you like best?

Cisco Spark is becoming increasingly valuable for me as it integrates with the various communication platforms that I work with every day.

What do you dislike?

I dislike the fact that it's consistently popping up and asking me to interact with it before I had configured it to do anything.

What business problems are you solving with the product? What benefits have you realized?

Having one platform to unite communication between teams and keep their upcoming events in view is difficult. Cisco Spark helps make that problem a little easier.

Cisco WebEx Teams review by Þórður/Thordur J.
Þórður/Thordur J.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Ease of use"

What do you like best?

Basically Cisco spark is a new way of communicating inside and outside of the corp. The concept of messaging and communication much easier and you can bring back document from meeting and access them from wherever. It will change the way people interact within enterprises and corp, where users can share content when on the phone or in a meeting. It can be accessed on all devices, smart phones, PC.

What do you dislike?

The user interface could be better and number of rooms can pile up

Recommendations to others considering the product

Try it, it will simplify many things, which you´ve probably hope for a while.

What business problems are you solving with the product? What benefits have you realized?

The best thing is that I can easily can share files, documents and it is accessible. It has SIP and can easily integrate with other tools and applications.

Cisco WebEx Teams review by Christopher H.
Christopher H.
Validated Reviewer
Verified Current User
Review Source

"WebEx Teams leads the way"

What do you like best?

WebEx teams combines hardware and software better than anyone else in the business. The roomkits are great technology

What do you dislike?

No threaded conversation in the group chat.

What business problems are you solving with the product? What benefits have you realized?

We can actually start meetings on time ! Tightly combining the hardware and software allowed for a unified experience. The ability to simplify using a conference room was the key to staring on time.

Cisco WebEx Teams review by setu s.
setu s.
Validated Reviewer
Verified Current User
Review Source

"Automate your action with this tool !!"

What do you like best?

I have used this tool for whiteboarding purpose and to share content with my team. The quality of the content never had any problem and the team were able to get it in a fastest time.,

What do you dislike?

I have utilized the full benefits of this tool so no complain so far!

What business problems are you solving with the product? What benefits have you realized?

Share/ collaborate with our team in a best fastest way

Cisco WebEx Teams review by User in Design
User in Design
Validated Reviewer
Verified Current User
Review Source

"A good inter office chat option"

What do you like best?

We use this as a replacement for AIM. We have a small office and we sometimes like to chat with each other about projects without having to jump on the phone or walk down the hall. This program definitely solves that problem.

What do you dislike?

I don't really have any complaints about this program. It meets our basic needs and is also an improvement over AIM as we can easily share different kinds of files other than just jpegs.

Recommendations to others considering the product

I would recommend doing the trial and making sure this communication tool fits your specific needs.

What business problems are you solving with the product? What benefits have you realized?

We are able to communicate within the office efficiently.

Cisco WebEx Teams review by Clayshavika W.
Clayshavika W.
Validated Reviewer
Verified Current User
Review Source

"Great tool for allowing work at home collaboration "

What do you like best?

I really like that team members and I could have private chats outside the main room as well as have evaluations completed right from the application. I also liked that the application was intuitive and could be used by users in different environments.

What do you dislike?

I disliked that when needing to have multiple (5 or more chats open) that users had to return to the main desktop to access other groups. It cut down on productivity .

Recommendations to others considering the product

It is very helpful to create multiple rooms on the outset because it cuts down on confusion in a large team environment

What business problems are you solving with the product? What benefits have you realized?

We were trying to solve a way to get all team members together including those who worked remotely. It was abandoned for different software.

Cisco WebEx Teams review by Sibaram P.
Sibaram P.
Validated Reviewer
Verified Current User
Review Source

"Spark- Productive Tool"

What do you like best?

Spark provides a simple way to collaborate with your colleagues. You can have personal chat rooms as well as groups. You can share your screen with team members which helps a lot. Along with that calling feature is also available.

What do you dislike?

Call is limited to 3 users.

We cannot have multiple chat rooms open at the same time.

What business problems are you solving with the product? What benefits have you realized?

Helps me share files and docs easily.

Helps to keep track of the tasks completed or not.

Cisco WebEx Teams review by User
User
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Easy Collaboration with one tool"

What do you like best?

The integrated possibilities for instant mesaging, data sharing and video conferencing with sip-based video endpoints. That everybody can create an account for free helps with the information exchange in mixed project teams consisting of internal and external persons

What do you dislike?

Missing features like threaded communications make it sometimes hard to follow conversations. The new mixed black / white design is not my personal preference.

What business problems are you solving with the product? What benefits have you realized?

The collaboration in mixed project teams is improved and helps to make faster decisions when problems occur or decisions are required.

Cisco WebEx Teams review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Cisco Spark Product Review"

What do you like best?

Cisco Spark provides a fast and easy method of collaborating quickly with peers and customers. Spark groups can be maintained for short or extended periods of time, creating a dynamic tool for ongoing communications. I have used this in general training sessions, customer project engagements, as well as long term study groups.

What do you dislike?

Cisco has a lot of different tools that seem to overlap in functionality. This can become frustrating for the end user to need to maintain multiple collaboration applications for in order to fully communicate. However, it is nice to see the trend of Cisco Spark taking on more of these features and hopefully becoming the one stop application for all of collaboration.

What business problems are you solving with the product? What benefits have you realized?

I have seen great benefit in the ability to maintain ongoing conversations with peers, study group members, and customers. The ability to share content and archive are essential.

Cisco WebEx Teams review by Paolo D.
Paolo D.
Validated Reviewer
Verified Current User
Review Source

"Spark for enterprise It"

What do you like best?

Extremely quick access from any devices, any network, chat, call video docs ... anything

What do you dislike?

actually still I don't see disadvantage; obviously the price, as any other good, is the only disavantage

Recommendations to others considering the product

start slowly

What business problems are you solving with the product? What benefits have you realized?

Benefits; almost zero T&L expenses by having an extremely simple to use, but complete, collaboration tool

Cisco WebEx Teams review by User in Accounting
User in Accounting
Validated Reviewer
Verified Current User
Review Source

"Lack of features"

What do you like best?

The video chat and screen share options are easy to use and helpful

What do you dislike?

Lack of features that CIsco Jabber has. There is no integration with the phone system or location services, resulting in making it hard to tell when people are available or where they are

Recommendations to others considering the product

I would wait to make the switch until they have some of the features that your company is using

What business problems are you solving with the product? What benefits have you realized?

It has allowed our remote employees efficiently connect with others in our firm

Cisco WebEx Teams review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Cisco spark for a corporate setting "

What do you like best?

The group setting is a nice feature that lets you create a group chat with multiple members and title each group message to accurately describe the topic of conversation or group name.

What do you dislike?

I dislike that is not a feature within our email system. If you don’t have spark open on your desktop you don’t always get a notification when someone messages you.

What business problems are you solving with the product? What benefits have you realized?

It allows us to chat with employees across our building and receive real time information versus waiting on email responses.

Cisco WebEx Teams review by Ryan B.
Ryan B.
Validated Reviewer
Verified Current User
Review Source

"Quality Has Been Hit or Miss"

What do you like best?

I like how easy it was to set up and get started.

What do you dislike?

We've had audio and video quality issues for some but not all of our clients.

Recommendations to others considering the product

Try it first before locking yourself into it.

What business problems are you solving with the product? What benefits have you realized?

We're actually looking for another product solution. Spark works great with some of the networks our clients connect to but not so well on others.

Cisco WebEx Teams review by Alex F.
Alex F.
Validated Reviewer
Verified Current User
Review Source

"Great product - Mobile client sometimes flakes out"

What do you like best?

Works on every platform including Windows Mobile!

Quick and easy communication - as well as file sharing through the IM client!

Faster than email!

What do you dislike?

Occasionally buggy - mobile devices sometimes don't alert on new messages.

Service outages occasionally.

Recommendations to others considering the product

Clean up the mobile client and work on Cisco's relationship with the channel. Great products, but these guys are IMPOSSIBLE to deal with!

What business problems are you solving with the product? What benefits have you realized?

Rapid communication with technical reps in the field and the office.

Cisco WebEx Teams review by Blake J.
Blake J.
Validated Reviewer
Review Source

"Great for sharing"

What do you like best?

It is a great software for sharing files, messaging others, and video chat. I love the ability of the touch screen capabilities as well.

What do you dislike?

I haven't really found anything I don't like yet but if had to say it would probably be the lagging every now and then.

Recommendations to others considering the product

It is a great tool for virtual groups to connect.

What business problems are you solving with the product? What benefits have you realized?

Staying in touch with all my colleagues and managers.

Cisco WebEx Teams review by Wouter H.
Wouter H.
Validated Reviewer
Verified Current User
Review Source

"Good collaboration tool"

What do you like best?

Ease of use on multiple platforms via web portal, or native apps.

What do you dislike?

It is relativly unknown. Other then that I can't think of any issues.

What business problems are you solving with the product? What benefits have you realized?

Replace E-mail as collaboration medium

Cisco WebEx Teams review by User in Market Research
User in Market Research
Validated Reviewer
Verified Current User
Review Source

"Spark up your Messagi"

What do you like best?

Video Conferencing is seem less. A lot of hotkeys to expedite functionality.

What do you dislike?

Original setup process was a little difficult.

Recommendations to others considering the product

It does what it sets out to do - Instant Messaging.

What business problems are you solving with the product? What benefits have you realized?

Collaboration within the company is key. Having Cisco Spark at my fingertips, saves time and effort.

Cisco WebEx Teams review by Ashli S.
Ashli S.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Love cisco"

What do you like best?

It is easy to connect with your teams and have meetings and be able to have support easily.

What do you dislike?

Sometimes loads slowly. It may take a while to connect.

What business problems are you solving with the product? What benefits have you realized?

Virtual teams can feel more connected and normalized.

Cisco WebEx Teams review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Great customization!"

What do you like best?

It is just like facebook messenger but without all of the distractions!

Also, my team and I really appreciate the customization with the spaces and easiness to tag and reply to people, and flagging important messages for later.

What do you dislike?

There should be an option to be automatically added to a space when a colleague creates one. rather than having to look for the space first.

What business problems are you solving with the product? What benefits have you realized?

Mostly using it for sharing ideas and brainstorming.

Cisco WebEx Teams review by Vittorio O.
Vittorio O.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Speciallly easy use"

What do you like best?

The user experience is very simple and quick.

What do you dislike?

The absence of a real presence awareness

Recommendations to others considering the product

Use, and get expert

What business problems are you solving with the product? What benefits have you realized?

More easy connection and communication with colleagues and other people.

Audio video call with screen sharing are very useful

Cisco WebEx Teams review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"First look at Spark App"

What do you like best?

That it works so smoothly. The user experience really shows that Spark is made with the user in the center, and not the tech trying to fill a need.

What do you dislike?

Spark would be even better with integration with other messaging services like S4B, Facebook Messenger, etc.

What business problems are you solving with the product? What benefits have you realized?

None yet, mostly casual use thus far.

Cisco WebEx Teams review by Ivan T.
Ivan T.
Validated Reviewer
Review Source

"Wow!"

What do you like best?

Excellent mobile interface (android user here). Everything from registration to team creation and collaboration feels smooth and seamless!

What do you dislike?

What I disliked at first sight was "why the hell I didn't get this sooner?!" :)

What business problems are you solving with the product? What benefits have you realized?

I'm a brand new user, but I think that Spark can find it's bright spot in every modern business.

Cisco WebEx Teams review by User
User
Validated Reviewer
Review Source

"Not user friendly "

What do you like best?

I like that the app allowed you to delete post that were made on mistake.

What do you dislike?

I didn’t like that there was no option to like someone’s comment and I hate the little people icons at the bottom to show who has view your message already.

What business problems are you solving with the product? What benefits have you realized?

My company was trying to find a safe and effective way other than Groupme to communicate with the district. The benefits were you could have multiple chats and could communicate with everyone effectively.

Cisco WebEx Teams review by Renee S.
Renee S.
Validated Reviewer
Review Source

"Easy collab spaces"

What do you like best?

I like that you can name different group to have discussions on specific projects.

What do you dislike?

I wish it was integrated into our email page so alerts were easier to notice.

What business problems are you solving with the product? What benefits have you realized?

Easy collaboration and file sharing.

Cisco WebEx Teams review by Rolando G.
Rolando G.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Collaboration was never so easy"

What do you like best?

Design, features, encryptions, history, all that you need and more

What do you dislike?

There is nothing to add in this box, everything is fine

Recommendations to others considering the product

Go for it

What business problems are you solving with the product? What benefits have you realized?

Collaboration with team, partners and customers

Cisco WebEx Teams review by Administrator in Professional Training & Coaching
Administrator in Professional Training & Coaching
Validated Reviewer
Review Source

"Cisco Spark for Chats"

What do you like best?

I like the ability to directly communicate with other people who are using Cisco products, like WebEx for example.

What do you dislike?

I do not like how the user interface looks within Spark - it's very plain and boring.

Recommendations to others considering the product

The user manuals for all Cisco products are fairly weak. They will point you to their lengthy multi-page manuals and say "go find the answer" rather than actually helping you. Their products are great for Windows OS, but not so much with Macs.

What business problems are you solving with the product? What benefits have you realized?

Communication amongst webinar participants mainly.

Cisco WebEx Teams review by Chris A.
Chris A.
Validated Reviewer
Review Source

"Cisco Spark"

What do you like best?

Lovely Graphical user interface. Spark looks to be Cisco's competitive response to Slack.

What do you dislike?

Limited to contacts in your corporate network.

What business problems are you solving with the product? What benefits have you realized?

Developing training for peer to peer communication in corporate environments.

Cisco WebEx Teams review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Gets the job done but lacks features"

What do you like best?

Makes it relatively easy to chat with colleagues = share code and images.

What do you dislike?

Very bare bones. Lacks many of the features expected these days from a team chat app.

Recommendations to others considering the product

Carefully consider more full-featured solutions such as Slack before choosing to go with this product.

What business problems are you solving with the product? What benefits have you realized?

Provide a way to quickly and effortlessly connect with colleagues and create ad-hoc working groups based around topics.

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