Cisco Webex Teams

Cisco Webex Teams

3.9
(133)

Webex Teams is an all-in-one solution for messaging, file sharing, white boarding, video meetings, calling, and more. It keeps teams connected anytime, anywhere, and moves work forward faster

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Showing 132 Cisco Webex Teams reviews
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Cisco Webex Teams review by Kamran A.
Kamran A.
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"Communication is the success"

What do you like best?

Communication is the success and Cisco Webex Teams is a great tool for teams to communicate and collaborate with each other in one place. All the updates are regularly shared with team so all remain updated. It is simple to install and get started. The interface is also very easy to use. The best thing it is free to use with all rich features and a good brand behind it.

What do you dislike?

Sometimes it takes time to load the application and makes to wait.

Recommendations to others considering the product

Train the users about the features of Cisco Webex Teams and then start implementation. A lot of confusions will be removed only by Training.

What business problems are you solving with the product? What benefits have you realized?

We shifted all employees who do not have a paid solution for communication to Webex Teams. It has saved the cost and made communication a lot easier for all. Also it has reduced unnecessary emails between employees.

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Cisco Webex Teams review by Bernadette B.
Bernadette B.
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"Works but Takes a Lot of Work!"

What do you like best?

We have multiple satellite offices. It is great to get all of your team in one place. This really helped us communicate and all be on the same page. We used to have a speaker phone type conference line. Sure it works, but nice to see everyone in one "place."

What do you dislike?

We had an issue with set up (took months), and also getting everyone on board. Some times we have issues keeping everyone connected (folks log in and out), and calls versus a space versus a meeting and how many can be in each one...that was a big learning curve. Some days I still wonder what I am doing! I also at times simply want to create a "space," but if you walk in to our conference room, it automatically puts you in our "home" space and you have to get unconnected!

Recommendations to others considering the product

Take the time to learn it! We have integration teams come out to help us, trial periods, and a lot of trial and error. Now we seem to be pretty seamless and as long as I can recall who I am calling and how to add folks to a "space," it works like a dream.

What business problems are you solving with the product? What benefits have you realized?

Four satellite offices and small business keep our leadership team all on the same page. When we started hiring folks in other states, this gives us the option of relocation or keeping put (as needed).

What Team Collaboration solution do you use?

Thanks for letting us know!
Cisco Webex Teams review by Felicia W.
Felicia W.
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"Amazing for Collaboration! "

What do you like best?

I love how easy it is to create spaces for multiple people to collaborate in WebEx teams. It's so easy to organize by topic or workstream and share files. The mobile app is great so I can stay connected on the go.

What do you dislike?

It's a little difficult to tell how long it will take someone to respond. It could be instantly like an IM, or it could take them several days to get back to you.

Recommendations to others considering the product

Overly communication how this can transform workflow and collaboration. This is a huge value that a lot of people miss because it's more than just an instant messaging tool.

What business problems are you solving with the product? What benefits have you realized?

We have increased collaboration between different groups and removed unnecessary email back-and-forth!

Cisco Webex Teams review by Mauro R.
Mauro R.
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"A cloud hud between different word"

What do you like best?

It's a great hub between different system of communication, from chat to videoconference systems

What do you dislike?

Like in may cloud products there is a lack of integration between the same tools of the same softwarehouse, and some time it's not easy to understand why, now I can have istant message from spark, from webex and from jabber.. and this create some mess. Also the mobile app are different I think that one app from cisco could be enougth

Recommendations to others considering the product

I suggest to cisco to better integrate all the different tools and app with one single entry point

What business problems are you solving with the product? What benefits have you realized?

We solve a big problem due the hardware failure of our MCU for videoconference, now we are using a virtual room instead of an MCU and it's really cheap and it works very well. As side effect we found that this system is working very well in china so we finally are able to create virtual room between the UK, US and china branch

Cisco Webex Teams review by User
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"Project Manager "

What do you like best?

Cisco Webex teams allowed us to efficiently communicate with our clients across multiple time zones to complete a large program in several markets. Along with the ability to message each other we also utilized the document sharing feature. We also liked the ability to look back through the conversations to review what we aligned to throughout the project.

What do you dislike?

I don't have any major dislikes of the system overall. the only thing I can really think of is that I never felt like I knew where I was in the system. What I mean by this is that I was unsure if I was in the Chat feature of where to go to find some items. An increased user experience with system navigation would go a long way in providing a better customer experience.

Recommendations to others considering the product

I would recommend this to companies that work with clients that have restrictions to their firewall. This is the main reason we use this system on a case by case basis. I would be interested in the future in exploring the integration features but it was not used on the project we most recently worked on. I would give this system a shot and at least demo it because it is backed by a industry recognized name.

What business problems are you solving with the product? What benefits have you realized?

We were working on a single project with a client so overall we were not trying to solve an specific business objectives. We were required to use that system by our client because it was an approved system within there IT service. Ultimately it did help us be more agile in the feedback process with that client, more so than email ever did. When i got up in the morning I was able to check it and provide feedback quickly.

Cisco Webex Teams review by Jason P.
Jason P.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Collaboration Complete"

What do you like best?

That it is very easy to connect with people, even if they aren't a current Webex Teams user or even part of your organization. It also combines all of the collaboration tools you generally need in one client (Call, Meeting, White Boarding, and Content Sharing.)

What do you dislike?

That the experience is different with meetings in Webex Teams VS traditional Webex. I don't like that when I join a Webex with Teams that if someone tries to chat with me that I don't see that chat come through. I also don't like how the whiteboarding experience in Teams is different in Webex. Both meetings should support the same, number of participants, chat, white boarding, moderator controls, polls, etc.

Recommendations to others considering the product

Just try it. Be consistent. Use it for all of your interactions with your coworkers, customers, business partners and even family.

What business problems are you solving with the product? What benefits have you realized?

Able to communicate with coworkers and customers in a single space and use the collaboration tools. We are able to bring in our Project Manager, lead engineer, supporting engineers, account manager, solutions architect and the appropriate customer resources into a single Space or Team to be able to collaborate on a solution we are deploying. The benefits to having everything you need in a single application is huge. The customers we've used it with, even if they don't have teams deployed in their own organization, love the fact that they can send a message to a Space and get an answer quickly. They can tell that we've seen the message and that we are in the process of responding. This also helps when they have a question or an issue and they are not exactly sure who to ask, allowing for quicker resolution and better customer experience.

Cisco Webex Teams review by Casey K.
Casey K.
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"Ease-of-use + Simple UI + Features"

What do you like best?

LOVE the integration with my Outlook calendar. The fact that I can book a meeting in Outlook and simply add "@webex" to the location line is great. All of the work is done behind the scenes.

What do you dislike?

Two things:

1. I wish that I could hold much larger meetings (i.e. the size of company-wide All Hands).

2. I wish that it did a better job of buffering videos shown in a meeting

Recommendations to others considering the product

Go for it! :)

What business problems are you solving with the product? What benefits have you realized?

Collaboration + speed and ease of communication. It has been instrumental in getting us out of email, which in turn has sped up dialogue response times greatly.

Cisco Webex Teams review by Katherine T.
Katherine T.
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"Great way to work/collaborate with out of state team"

What do you like best?

Easy to log in and create your own team, work with members who are out of the office or are located in a different state/office. Helps to meet online and review budgets/forecasts and can be smoother to chat than video conference at times

What do you dislike?

Was a little confusing switching from the old Web Ex Platform to the new platform with Spark, harder to figure out how to cancel meetings and invite people

Recommendations to others considering the product

Great product, makes inner office and teamwork collaboration smoother

What business problems are you solving with the product? What benefits have you realized?

Quick way to go over budget meetings/forecast/weekly revenue management calls. It makes it simple to meet and work with your team if you need to be out of the office, or a great way to work as a team in the same office by building a space/chat where everyone is able to share their ideas

Cisco Webex Teams review by Rahul S.
Rahul S.
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"Best collaboration tool for internal teams and prospects"

What do you like best?

The call me feature in the premium version is best for users who are having clients throughout the world.

Newly engineered app and UI is good and more customizable.

Some common features like private chat, audio video, and options to pause/resume screen worked effortlessly.

What do you dislike?

I never had any problem using this platform. The only concern is it freezes at some point in time while joining the meeting else it's a good tool.

Recommendations to others considering the product

The best tool for large enterprises as well as mid-size to meeting and do the sync up calls daily.

What business problems are you solving with the product? What benefits have you realized?

The most important is team collaboration across the globe.

Meetings with prospects and record meetings for future reference.

Mobile app to join quickly.

Cisco Webex Teams review by User
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"It's An Underwhelming Business Chat Tool"

What do you like best?

I like the global text search feature. However, it's not saying a lot because every other chat tool has it.

What do you dislike?

Everything. It has got to be one of the most unintuitive chat tools out there.

- If you are in the middle of a conversation with an individual and need to pull in ONE other person into your chat, you HAVE to create a new space (group chat) that requires you to create a new title for the group and add all the members involved. This causes so many headaches as the vast majority of these kinds of chats are one-offs so requiring us to go through a new space setup everything is frustrating.

- Expanding on what happens after you create spaces above, you cannot delete them! Mind-boggling, really. Your tool is inundated with dozens, if not it could reach hundreds over time, of chat groups that you will never use again.

- New chat messages (or unread messages) doesn' automatically sticky at the top of your chat menu. So you have to scroll down to find them.

- There is no "reaction" buttons for messages. So in response to that, when someone shares a great idea, instead of "liking" a message, everyone sends thumbs-up emoji.

Those are just a few of what's most frustrating although there are many more frustrating quirks that exist in this tool.

Recommendations to others considering the product

Save yourself the headache and get a better tool.

What business problems are you solving with the product? What benefits have you realized?

Team chat to help improve team collaboration and internal updates/messaging.

Improve team collaboration and internal communication.

Cisco Webex Teams review by User in Information Technology and Services
User in Information Technology and Services
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"WebEx Teams - still needs some improvements"

What do you like best?

Love that it stores files and makes it easier to collaborate with colleagues, customers, and vendors. You can save files to the space. Plus have multiple spaces for the same team which helps when there are breakout tasks or items that need specific files.

What do you dislike?

Some key features are missing that Jabber used to have such as dnd; or letting people know you are on a call or away. You also can't share screens unless you are in a meeting which can be a problem if you are having some collaboration on something quick. I don't like that you can't organize the files; they are just "floating" and can't be arranged in an order.

Recommendations to others considering the product

Learn as much as you can about the functionality and tips and tricks!

What business problems are you solving with the product? What benefits have you realized?

Easier for collaboration real time, building teams within the company and with others outside the company to help with projects.

Cisco Webex Teams review by Brian M.
Brian M.
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"Best Business Collaboration platform"

What do you like best?

Cisco Spark has made it easy to setup teams and collaborate via chat, audio and video. Spark is an easy to use feature rich application that is changing the way the business world communicates.

What do you dislike?

Additional management of teams and spaces is needed. Admins do not have the ability to see who has access to teams for spaces.

Recommendations to others considering the product

Licensing models can be difficult to understand. Cisco Spark is the perfect companion to an existing Cisco UCM environment.

What business problems are you solving with the product? What benefits have you realized?

Being able to communicate in and out of the office is a must. We also need to be able to communicate with our field works. Spark has provided the platform for anyone on any device anywhere to communicate with others.

Cisco Webex Teams review by User
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"Best collaboration and telecommunication App I have ever used"

What do you like best?

The best parts of Cisco Spark are: Call Quality, Ease of Use, Number of Functions, Seemless Integration with IP phones.

What do you dislike?

We do not have any complaints. Despite our hesitation to move away from what we know and love, we decided to switch to Spark and we really like it.

Recommendations to others considering the product

Switch now, do not wait. I have not found any negatives and our collaboration is better than ever before. We are just so excited to introduce more Cisco solutions to our portfolio.

What business problems are you solving with the product? What benefits have you realized?

My company has been using Skype in its many forms for the last 10 years. Skype is great for connecting to people across the world because of is ubiquitous use in every country. It is considered the standard by most companies and organizations. However, it is known for bad call quality, having a lack of features, no integration with standard IP phones and no integration between Skype users and Skype for Business users. I work in my company HQ and one of my team members works remotely in Mexico. We had been using Skype for 2 years to talk to him over an IPad but we became frustrated by the lack of noise canceling and inconsistent call quality.

Enter Cisco Spark. We hired a new IT manager and he suggested that we move everything over to Cisco, our phones, our collaboration platform and our server equipment. So far we have just swapped our phones and collaboration platform (Spark). Our calls have never been more clear and the noise canceling is significantly better. Additionally, we are able to use the whiteboard feature to virtually mark up documents and share visuals like we never could before. It has been an excellent switch. We just wish we would have done it sooner.

Cisco Webex Teams review by James S.
James S.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Love it use it every day"

What do you like best?

I love how easy this is to use and able to message outside our work network if users have teams.

What do you dislike?

Crashes from time to time or gets out of sync with my mobile device

What business problems are you solving with the product? What benefits have you realized?

Communications. If you need to do a quick call you simply press one button. Same with chat. You can also create groups in which one user can start a call and others join in. then you let in other that are not in the group with a click of a button.

Cisco Webex Teams review by User in Government Administration
User in Government Administration
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"Good but Other apps like it"

What do you like best?

I really liked the ease of use especially when connecting with speakers at Cisco Live. I have used this also to collaborate with fellow engineers I work along with. This app does make screen sharing easy to use.

What do you dislike?

The fact that it's one among many, really there are other "collaboration" apps out there like slack. I have only used it a handful of times due to the lack of adoption by my colleagues. Also a quick statement about this is that it's UI seems to be lacking, I often find my self searching for buttons, that lack any identifiable characteristics / tool tips.

What business problems are you solving with the product? What benefits have you realized?

I am not completely sure we're solving any problems, like i stated we're not able to use it because of the lack of adoption.

Cisco Webex Teams review by Paul B.
Paul B.
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"Spark"

What do you like best?

I love the ease of use, that I can make calls with my team through Spark, that I can share files. I love that I can reach any of my team members at a moments notice and that I can keep in touch with all my team even when I am remote. It is a great team and rapport builder, especially with teams that are remote from each other! I love that it also has a mobile app, so I am never far from my team.

What do you dislike?

I really have nothing that I do not like about the Spark application, I would recomment it to everyone at the drop of a hat!

What business problems are you solving with the product? What benefits have you realized?

The busines problems I am solving with Spark is the lack of quick and easy communication between coworkers.

Cisco Webex Teams review by User in Staffing and Recruiting
User in Staffing and Recruiting
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"Falls somewhere between Skype for Business and Slack"

What do you like best?

I previously worked at a company that used Slack, and moved to a company that used Skype. We recently switched from Skype to Cisco Spark. Spark seems more collaborative than Skype, and I like the searching functionality along with the option to view conversation history.

What do you dislike?

Compared to Slack, the Bots in Spark seem pretty limited in their ability. This may seem minor, but having the ability to send GIFs in a group conversation is a great feature. Spark's current GIF bot will send a totally random GIF when you type in a word or phrase, which can be awkward if it's not what you're looking for. Also, in the transition time of phasing out Skype and phasing in Spark, I've found that my team usually had better luck with Skype meetings than Cisco WebEx meetings. Switching to Spark and WebEx permanently, I feel like we've lost some of the meeting functionality that we valued with Skype.

Recommendations to others considering the product

Find the best fit for your team.

What business problems are you solving with the product? What benefits have you realized?

Besides collaboration and web conferencing, I like that Spark saves your conversation history in a way that's easily accessible. With Skype for Business, I was frustrated when I would have to restart my computer and lose old conversations that sometimes had important links or documents attached. Skype has a way to view conversation history, but it's not very user friendly and it was kind of all over the place. It wasn't a log of all conversations to date, so it seemed pretty fragmented. I think Spark offers benefits here.

Cisco Webex Teams review by User in Public Relations and Communications
User in Public Relations and Communications
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"focusing meetings "

What do you like best?

we use this for meeting agendas and notes for meetings. it helps focus the meeting . people can write in agenda and discussion items before and while the meeting is going on, which is helfpul

What do you dislike?

i dont like how the notes are in a different system than we use for project management and you have to transfer them afterwards. there is not incentive for me to use the service

Recommendations to others considering the product

really think about if you need meeting agendas and notes in a different place than your project management. it's great because you can automate meeting agenda process, but only if you in fact use these agendas and follow ups. it's cool because you can see the team typing and putting in discussion items during the meetings.

What business problems are you solving with the product? What benefits have you realized?

it automatically sends people agendas before meetings, so you don't have to remember to do so or prepare an email list. also i like how it's clear to make followups after the meetings

Cisco Webex Teams review by Gourav C.
Gourav C.
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"Cisco Webex teams review"

What do you like best?

The UI of this tool is fabulous and user friendly. The most important thing is we can save our chat conversation in it.

What do you dislike?

The only thing that needs to improve is to link the chat history with the email address to the users who had a chat over there.

What business problems are you solving with the product? What benefits have you realized?

As its very simple and user friendly IM tool which helps the corporate employees to have a very quick and, time saving chat within their organization.

Cisco Webex Teams review by Ken P.
Ken P.
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"Connecting People with Proper Security"

What do you like best?

For instinctive application and suitable environment for the users, I like Cisco Spark very much. It gives me proper privacy when I use this software. I can do Video call, Screen Sharing, Upload files etc. with this application. The best advantage this software can provide me is to delete any message and whether I add any person into the user room who is not currently using the in the Cisco spark, they will be notified by email to sign up to the Cisco Spark.

What do you dislike?

I find using Cisco Spark very beneficial and user friendly, but some limitation of this application bothers me very much. Like, I cannot share screen without doing the video calls. Also, no audio call be done without doing the video call.

Recommendations to others considering the product

For its security and user friendly specialty, I would recommend to use the Cisco Spark. Because it can give you a nice and helpful progress of your work and increase the spirit within the group works as well.

What business problems are you solving with the product? What benefits have you realized?

I need to sit with a huge numbers of my clients and staffs face to face throughout my whole day. This software helps me conquering the distance and saves my time. My efficiency of work has increased a lot. It provides me proper use of time.

Cisco Webex Teams review by Shenoy C.
Shenoy C.
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"Good tool to collaborate online without boundaries!"

What do you like best?

Login online from any network, without any boundaries and limitations. There are no company VPN dependencies based on subscription from Cisco for his solution (with Cisco Spark Call). I can make a one-to-one user video call or also start a video conference with 3 member video call. Best feature for collaboration is ability to dial SIP conference bridges and SIP video endpoints. The audio and video qualities are very good and chat / IM to users. There is also additional provision of Cisco Webex included .

What do you dislike?

Interface could be improved a bit to better show the user extension and features. The private messaging could be better handled and represented, these are shown along with the my other collaborative rooms, sometimes confuses. There is room for improvement for the editing, like the auto-correct on the typing mistakes, which is automatically taken care. There is scope for improvement on the licensing for Spark,

Recommendations to others considering the product

Good tool to use for remote users and In-office users.

What business problems are you solving with the product? What benefits have you realized?

Phone and SIP Calling features from Internet, without additional features for VPN or remote access features to be implemented for the network. Increases productivity and capacity to increase / scale the users based on the agreement and limitations on the prodct

Cisco Webex Teams review by Brandon H.
Brandon H.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"The way team collaboration should happen"

What do you like best?

I love that I can interact via voice, video, chat and content sharing with my customer base without the need to switch to another login. There are so many things to like about the interface and its capabilities. I use WebEx Teams every day to stay in touch with my team and customers, to silo information and have a single window for all of my team collaboration needs.

What do you dislike?

There isn't much to dislike, the only thing I'd change is having messages retry when they fail due to connection problems. I don't want to have to manually initiate a retry.

What business problems are you solving with the product? What benefits have you realized?

Conversations are organized and there's a place for every topic.

Cisco Webex Teams review by User in Computer Software
User in Computer Software
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"not slack"

What do you like best?

this is a difficult one to answer. it works sometimes. we use it for simple collaborative communication across teams and within teams. we also use it for daily updates on the work the team is doing at any given time.

What do you dislike?

it's not reliable, doesn't have great features. they need to spend time on hardening and look at the features of slack. just do what slack is doing as they already have this space figured out.

Recommendations to others considering the product

use slack instead

What business problems are you solving with the product? What benefits have you realized?

We use if for things like team communication, collaboration, daily updates, live ops communication, request submits, and questions and answers with customers. We also use it for some web conference features and screen share. Sharing work across multiple teams and working within our team has also been a use case that we have been leveraging across the org.

Cisco Webex Teams review by Jose Antonio A.
Jose Antonio A.
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"Productivity, simplicity and teamwork tool"

What do you like best?

Cisco Webex Teams is a tool that provides messaging, meeting, and calling. One of its features is called teams. A team is a collection of users working on a shared goal. Each team has spaces where users can chat, share files, and have meetings. Any team member can join or leave any space in the team at any time.

What do you dislike?

Cisco WebEx Teams has some functionalities that were missing in Cisco Spark. Some popular browser are not supported yet.

What business problems are you solving with the product? What benefits have you realized?

The main business problems that I am solving are to manage the projects with my team and to share relevant information. I realized that the productivity has increased and I receive an instant feedback from stakeholders.

Cisco Webex Teams review by William S.
William S.
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"A best place to get work done together"

What do you like best?

Cisco spark has changed the concept of team messaging and communication in a very dramatic way. Messaging, meeting and deliver calling are now so easy from this cloud. This app also ensures security of the users by providing an encrypted and feasible chance for enterprise wide engagement. The best part I like that I can communicate with team members easily and also could have private chats outside the main room. Users can share content in a meeting, when in a call, or when messaging anyone, and the app can be accessed on smart phones, browsers, and dedicated downloads on Windows or Mac desktops.

What do you dislike?

Though it’s a nice app to work with but it has downsides too. It’s not so much user friendly and sometimes users cannot use voice recognition to send a massage. Sometimes massages won’t send, icons sometimes won’t load and that things really disappoint a user. They should work on to solve this as soon as possible.

Recommendations to others considering the product

It can be consider as a necessary tool for remote users and In-office users. I would recommend people to use it as it guarantees high security and it simplify your work tools and manage everything from one place .

What business problems are you solving with the product? What benefits have you realized?

By using this platform I can save my business time and can invest my time to planning another thing. I can easily chat with other members without any hassle and can share files, documents in a very short time. It is accessible from any place or any device and can easily integrate with other tools and applications.

Cisco Webex Teams review by User in Telecommunications
User in Telecommunications
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"Simple to use and helpful"

What do you like best?

I like how simple Webex Teams is. We use it to communicate with over a dozen locations and it helps keep all the conversations organized. There is a calendar and phone feature but we never use those parts of it.

What do you dislike?

The scaling for different sized screens is not very good. I would prefer to have it be permanently narrow on the edge of my screen but it doesn't do well when the windows is taller than wider. Other than that it has worked really well.

Recommendations to others considering the product

It works best if you can use it with a lot of different people in different locations.

What business problems are you solving with the product? What benefits have you realized?

We use it to communicate with several different locations. The organization of it is perfect so that we can have a channel for each location, a support channel and a general one. Simply, emailing each other would be so much worse. It's easy to see if multiple locations are having similar issues.

Cisco Webex Teams review by Autumn P.
Autumn P.
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"Review"

What do you like best?

Is a platform that allows you to communicate to other people in a group setting. A better way to conference call. Participants can mute themselves or the conversation, and can be designated with the put in their opinion.

What do you dislike?

The data system can be a little janky. There have been times where the connection was poor and the conference call couldn't be taken place.

Recommendations to others considering the product

I would recommend this product. It is good for video conferencing and team collaboration. Can be used through the app or online.

What business problems are you solving with the product? What benefits have you realized?

Effective communication and protocol amongst business and for educational purposes. Good for socratic seminars and create a discussion between teachers and students.

Cisco Webex Teams review by Nina Noelle S.
Nina Noelle S.
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"I Love Webex Teams! "

What do you like best?

It's super easy to use, the company let it grow organically and it happened fast. It's great for collaboration on projects or within teams. We have a lot of fun on here as well!

What do you dislike?

There is nothing in regards to the functionality that I don't like. It's a great product.

What business problems are you solving with the product? What benefits have you realized?

Internal communication, especially between multiple office locations in the country, communication for project teams, and company-wide communication.

Cisco Webex Teams review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Half Finished Product"

What do you like best?

It is a super simple and easy product for the employee to pickup and use.

What do you dislike?

We have found the system lacks a majority of features that we thought were standard and are available in most free pbx systems. The reporting only works half the time and the data it gives when it works has to be ran through excel macros before it becomes usable.

Recommendations to others considering the product

Either go to another product or wait to see if this product continues. It is seriously lacking in the administrative department and can not give any usable metrics.

What business problems are you solving with the product? What benefits have you realized?

Primarly for VOIP. We planned to use it for now but regret using it even for this much

Cisco Webex Teams review by User in Legal Services
User in Legal Services
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"Great for webinars"

What do you like best?

I love that I can attend webinars for subject matter in my field without the cost of flying across the country and attending multiple conferences throughout the year. I also use it when I need to contact clients for follow up items.

What do you dislike?

It can be somewhat confusing on how to share the screen and control; but not to the point where I wouldn’t use it

What business problems are you solving with the product? What benefits have you realized?

I work remotely from my main office, so having access via webex allows me to do one on ones with my office and/ our clients as needed.

Cisco Webex Teams review by Matt M.
Matt M.
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"Impressive application for day to day collaboration with dispersed teams"

What do you like best?

We are a heavy Webex shop, both Teams and Events. I also manage employees across many different time zones. The escalation from text/chat to video calls is seamless and very useful. It's also handy for joining scheduled Webex meetings from Teams with a single click.

What do you dislike?

I sometime find it difficult to remember whether something I need is in Teams or in email. Ideally Teams would replace email, but it just isn't our reality. Thankfully, the search functionality of Teams is very useful.

What business problems are you solving with the product? What benefits have you realized?

Remote team coordination and collaboration,

Cisco Webex Teams review by Collin H.
Collin H.
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"Handy Notifications"

What do you like best?

Cisco Spark is becoming increasingly valuable for me as it integrates with the various communication platforms that I work with every day.

What do you dislike?

I dislike the fact that it's consistently popping up and asking me to interact with it before I had configured it to do anything.

What business problems are you solving with the product? What benefits have you realized?

Having one platform to unite communication between teams and keep their upcoming events in view is difficult. Cisco Spark helps make that problem a little easier.

Cisco Webex Teams review by Brian D.
Brian D.
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"Transforming Critical Workflows"

What do you like best?

The ability to quickly join critical stakeholders into a single platform for chat, voice and video.

What do you dislike?

The calling experience and space management. The calling experience has a roadmap to improvement, but the space management pieces continue to be a barrier to long-term adoption sustainment..

What business problems are you solving with the product? What benefits have you realized?

The ability to quickly and effectively communicate both within and outside of my organization as a means to get work done. Webex Teams enables me to provide the best customer service to my internal and external clients through effective collaboration.

Cisco Webex Teams review by Richard T.
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"Changed my life!"

What do you like best?

It allows me to collaborate with external parties with easy. Also, it's great as a quick option for video.

We also use it for war rooms, that allow us to bring people outside the war room up to speed as soon as they join.

What do you dislike?

Improve the simplicty of navigating between people and spaces.

Recommendations to others considering the product

Use it to jump between mutiple book meetings.

What business problems are you solving with the product? What benefits have you realized?

Easier to chat with external parties. Also, easy to bring someone in after the fact and not get lost in an e-mail chain,

Cisco Webex Teams review by Alvaro R.
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"Love Webex Teams"

What do you like best?

Webex teams has truly changed the way we work and communicate internally in our organization and with our customers. The piece we like the most is how easy it is to enagege and collaborate with our customers and business partners without the need to do Federation.

What do you dislike?

Calling features are lacking - Would be great to have more feature rich calling capabilities in the client

Recommendations to others considering the product

Truly a great platform for team collaboration - messaging and meetings

What business problems are you solving with the product? What benefits have you realized?

Internal and external collaboration for dynamic teams

Cisco Webex Teams review by Þórður/Thordur J.
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"Ease of use"

What do you like best?

Basically Cisco spark is a new way of communicating inside and outside of the corp. The concept of messaging and communication much easier and you can bring back document from meeting and access them from wherever. It will change the way people interact within enterprises and corp, where users can share content when on the phone or in a meeting. It can be accessed on all devices, smart phones, PC.

What do you dislike?

The user interface could be better and number of rooms can pile up

Recommendations to others considering the product

Try it, it will simplify many things, which you´ve probably hope for a while.

What business problems are you solving with the product? What benefits have you realized?

The best thing is that I can easily can share files, documents and it is accessible. It has SIP and can easily integrate with other tools and applications.

Cisco Webex Teams review by Christopher H.
Christopher H.
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"WebEx Teams leads the way"

What do you like best?

WebEx teams combines hardware and software better than anyone else in the business. The roomkits are great technology

What do you dislike?

No threaded conversation in the group chat.

What business problems are you solving with the product? What benefits have you realized?

We can actually start meetings on time ! Tightly combining the hardware and software allowed for a unified experience. The ability to simplify using a conference room was the key to staring on time.

Cisco Webex Teams review by Jesse N.
Jesse N.
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"1:1 and Team Collaboration at the Speed of Business"

What do you like best?

Working with different groups around the office or the globe requires a consistent way to work on projects, tasks and general business units operations. Webex Teams provides a great way to organize a thought thread and escalate to quick meetings or expand into a group meeting in a thoughtful and fast manner.

What do you dislike?

Need more integration into third party SaaS tools that will provide unique messaging solutions and not links.

What business problems are you solving with the product? What benefits have you realized?

Single messaging platform to host chat, 1:1 and group meetings.

Cisco Webex Teams review by setu s.
setu s.
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"Automate your action with this tool !!"

What do you like best?

I have used this tool for whiteboarding purpose and to share content with my team. The quality of the content never had any problem and the team were able to get it in a fastest time.,

What do you dislike?

I have utilized the full benefits of this tool so no complain so far!

What business problems are you solving with the product? What benefits have you realized?

Share/ collaborate with our team in a best fastest way

Cisco Webex Teams review by Geraldine R.
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"great collaboration tool "

What do you like best?

i like the way it integrates with my outlook and my webex meetings easily. When I am on the go, it is very easy to pull up and start a meeting with a client.

What do you dislike?

for teams, i do not like the soft phones features on it today. I prefer to turn it off due to the quality of the phones not being as good.

What business problems are you solving with the product? What benefits have you realized?

on the go meetings. Functionality and ease of use are huge benefits for me.

Cisco Webex Teams review by User
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"A good inter office chat option"

What do you like best?

We use this as a replacement for AIM. We have a small office and we sometimes like to chat with each other about projects without having to jump on the phone or walk down the hall. This program definitely solves that problem.

What do you dislike?

I don't really have any complaints about this program. It meets our basic needs and is also an improvement over AIM as we can easily share different kinds of files other than just jpegs.

Recommendations to others considering the product

I would recommend doing the trial and making sure this communication tool fits your specific needs.

What business problems are you solving with the product? What benefits have you realized?

We are able to communicate within the office efficiently.

Cisco Webex Teams review by Clayshavika W.
Clayshavika W.
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"Great tool for allowing work at home collaboration "

What do you like best?

I really like that team members and I could have private chats outside the main room as well as have evaluations completed right from the application. I also liked that the application was intuitive and could be used by users in different environments.

What do you dislike?

I disliked that when needing to have multiple (5 or more chats open) that users had to return to the main desktop to access other groups. It cut down on productivity .

Recommendations to others considering the product

It is very helpful to create multiple rooms on the outset because it cuts down on confusion in a large team environment

What business problems are you solving with the product? What benefits have you realized?

We were trying to solve a way to get all team members together including those who worked remotely. It was abandoned for different software.

Cisco Webex Teams review by Sibaram P.
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"Spark- Productive Tool"

What do you like best?

Spark provides a simple way to collaborate with your colleagues. You can have personal chat rooms as well as groups. You can share your screen with team members which helps a lot. Along with that calling feature is also available.

What do you dislike?

Call is limited to 3 users.

We cannot have multiple chat rooms open at the same time.

What business problems are you solving with the product? What benefits have you realized?

Helps me share files and docs easily.

Helps to keep track of the tasks completed or not.

Cisco Webex Teams review by User
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"Easy Collaboration with one tool"

What do you like best?

The integrated possibilities for instant mesaging, data sharing and video conferencing with sip-based video endpoints. That everybody can create an account for free helps with the information exchange in mixed project teams consisting of internal and external persons

What do you dislike?

Missing features like threaded communications make it sometimes hard to follow conversations. The new mixed black / white design is not my personal preference.

What business problems are you solving with the product? What benefits have you realized?

The collaboration in mixed project teams is improved and helps to make faster decisions when problems occur or decisions are required.

Cisco Webex Teams review by User
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"My digital assistant"

What do you like best?

Webex Teams is my Digital Assistant. I run a majority of my business with this tool. Without it, I wouldn't be able to be as efficient as I am.

What do you dislike?

Lack of threads and archiving are a pivotal component to any messaging tool.

What business problems are you solving with the product? What benefits have you realized?

A single pane of glass to run my business with. The single biggest benefit is the reduction in e-mail I send and receive on a daily basis.

Cisco Webex Teams review by User in Information Technology and Services
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"Cisco Spark Product Review"

What do you like best?

Cisco Spark provides a fast and easy method of collaborating quickly with peers and customers. Spark groups can be maintained for short or extended periods of time, creating a dynamic tool for ongoing communications. I have used this in general training sessions, customer project engagements, as well as long term study groups.

What do you dislike?

Cisco has a lot of different tools that seem to overlap in functionality. This can become frustrating for the end user to need to maintain multiple collaboration applications for in order to fully communicate. However, it is nice to see the trend of Cisco Spark taking on more of these features and hopefully becoming the one stop application for all of collaboration.

What business problems are you solving with the product? What benefits have you realized?

I have seen great benefit in the ability to maintain ongoing conversations with peers, study group members, and customers. The ability to share content and archive are essential.

Cisco Webex Teams review by User in Higher Education
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"Great customization!"

What do you like best?

It is just like facebook messenger but without all of the distractions!

Also, my team and I really appreciate the customization with the spaces and easiness to tag and reply to people, and flagging important messages for later.

What do you dislike?

There should be an option to be automatically added to a space when a colleague creates one. rather than having to look for the space first.

What business problems are you solving with the product? What benefits have you realized?

Mostly using it for sharing ideas and brainstorming.

Cisco Webex Teams review by User
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"Frustrating Downtime"

What do you like best?

I really like how easy it is to collaborate with my team. We chat one another all the time so we do not have to email.

What do you dislike?

I feel like we're constantly having connectivity issues. A meeting will be delayed by 10 minutes because the organizer's WebEx crashed and they have to restart. It can sometimes take the wind out of your sails.

What business problems are you solving with the product? What benefits have you realized?

It is so easy to collaborate using teams. We have now set up groups so we can send files to the team and have them live in the chat rather than ahve to send out the same material multiple times.

Cisco Webex Teams review by Paolo D.
Paolo D.
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"Spark for enterprise It"

What do you like best?

Extremely quick access from any devices, any network, chat, call video docs ... anything

What do you dislike?

actually still I don't see disadvantage; obviously the price, as any other good, is the only disavantage

Recommendations to others considering the product

start slowly

What business problems are you solving with the product? What benefits have you realized?

Benefits; almost zero T&L expenses by having an extremely simple to use, but complete, collaboration tool

Cisco Webex Teams review by kevin S.
kevin S.
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"Voice engineer"

What do you like best?

Files sharing and speed of file sharing

What do you dislike?

The way it list users and other im chatting with. How it handle calling for WebEx calls/meetings, teams call and PST calling.

Recommendations to others considering the product

Better calling with webex calling/meeting , PST , etc let it control the CUCM on prim DN and phone.

What business problems are you solving with the product? What benefits have you realized?

Chat and IM. File sharing is the best the fact that it web and app driven.

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