Cisco WebEx Teams

(52)
3.6 out of 5 stars

Spark is where all your work lives. Bring your teams together in a place that makes it easy to keep people and work connected

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Cisco WebEx Teams Reviews

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Showing 52 Cisco WebEx Teams reviews
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Cisco WebEx Teams review by <span>Bernadette B.</span>
Bernadette B.
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Verified Current User
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"Works but Takes a Lot of Work!"

What do you like best?

We have multiple satellite offices. It is great to get all of your team in one place. This really helped us communicate and all be on the same page. We used to have a speaker phone type conference line. Sure it works, but nice to see everyone in one "place."

What do you dislike?

We had an issue with set up (took months), and also getting everyone on board. Some times we have issues keeping everyone connected (folks log in and out), and calls versus a space versus a meeting and how many can be in each one...that was a big learning curve. Some days I still wonder what I am doing! I also at times simply want to create a "space," but if you walk in to our conference room, it automatically puts you in our "home" space and you have to get unconnected!

Recommendations to others considering the product

Take the time to learn it! We have integration teams come out to help us, trial periods, and a lot of trial and error. Now we seem to be pretty seamless and as long as I can recall who I am calling and how to add folks to a "space," it works like a dream.

What business problems are you solving with the product? What benefits have you realized?

Four satellite offices and small business keep our leadership team all on the same page. When we started hiring folks in other states, this gives us the option of relocation or keeping put (as needed).

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Cisco WebEx Teams review by <span>Mauro R.</span>
Mauro R.
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Verified Current User
Review Source

"A cloud hud between different word"

What do you like best?

It's a great hub between different system of communication, from chat to videoconference systems

What do you dislike?

Like in may cloud products there is a lack of integration between the same tools of the same softwarehouse, and some time it's not easy to understand why, now I can have istant message from spark, from webex and from jabber.. and this create some mess. Also the mobile app are different I think that one app from cisco could be enougth

Recommendations to others considering the product

I suggest to cisco to better integrate all the different tools and app with one single entry point

What business problems are you solving with the product? What benefits have you realized?

We solve a big problem due the hardware failure of our MCU for videoconference, now we are using a virtual room instead of an MCU and it's really cheap and it works very well. As side effect we found that this system is working very well in china so we finally are able to create virtual room between the UK, US and china branch

What Video Conferencing solution do you use?

Thanks for letting us know!
Cisco WebEx Teams review by <span>Katherine T.</span>
Katherine T.
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Verified Current User
Review Source

"Great way to work/collaborate with out of state team"

What do you like best?

Easy to log in and create your own team, work with members who are out of the office or are located in a different state/office. Helps to meet online and review budgets/forecasts and can be smoother to chat than video conference at times

What do you dislike?

Was a little confusing switching from the old Web Ex Platform to the new platform with Spark, harder to figure out how to cancel meetings and invite people

Recommendations to others considering the product

Great product, makes inner office and teamwork collaboration smoother

What business problems are you solving with the product? What benefits have you realized?

Quick way to go over budget meetings/forecast/weekly revenue management calls. It makes it simple to meet and work with your team if you need to be out of the office, or a great way to work as a team in the same office by building a space/chat where everyone is able to share their ideas

Cisco WebEx Teams review by User
User
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Verified Current User
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"It's An Underwhelming Business Chat Tool"

What do you like best?

I like the global text search feature. However, it's not saying a lot because every other chat tool has it.

What do you dislike?

Everything. It has got to be one of the most unintuitive chat tools out there.

- If you are in the middle of a conversation with an individual and need to pull in ONE other person into your chat, you HAVE to create a new space (group chat) that requires you to create a new title for the group and add all the members involved. This causes so many headaches as the vast majority of these kinds of chats are one-offs so requiring us to go through a new space setup everything is frustrating.

- Expanding on what happens after you create spaces above, you cannot delete them! Mind-boggling, really. Your tool is inundated with dozens, if not it could reach hundreds over time, of chat groups that you will never use again.

- New chat messages (or unread messages) doesn' automatically sticky at the top of your chat menu. So you have to scroll down to find them.

- There is no "reaction" buttons for messages. So in response to that, when someone shares a great idea, instead of "liking" a message, everyone sends thumbs-up emoji.

Those are just a few of what's most frustrating although there are many more frustrating quirks that exist in this tool.

Recommendations to others considering the product

Save yourself the headache and get a better tool.

What business problems are you solving with the product? What benefits have you realized?

Team chat to help improve team collaboration and internal updates/messaging.

Improve team collaboration and internal communication.

Cisco WebEx Teams review by <span>Brian M.</span>
Brian M.
Validated Reviewer
Verified Current User
Review Source

"Best Business Collaboration platform"

What do you like best?

Cisco Spark has made it easy to setup teams and collaborate via chat, audio and video. Spark is an easy to use feature rich application that is changing the way the business world communicates.

What do you dislike?

Additional management of teams and spaces is needed. Admins do not have the ability to see who has access to teams for spaces.

Recommendations to others considering the product

Licensing models can be difficult to understand. Cisco Spark is the perfect companion to an existing Cisco UCM environment.

What business problems are you solving with the product? What benefits have you realized?

Being able to communicate in and out of the office is a must. We also need to be able to communicate with our field works. Spark has provided the platform for anyone on any device anywhere to communicate with others.

Cisco WebEx Teams review by User
User
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Verified Current User
Review Source

"Best collaboration and telecommunication App I have ever used"

What do you like best?

The best parts of Cisco Spark are: Call Quality, Ease of Use, Number of Functions, Seemless Integration with IP phones.

What do you dislike?

We do not have any complaints. Despite our hesitation to move away from what we know and love, we decided to switch to Spark and we really like it.

Recommendations to others considering the product

Switch now, do not wait. I have not found any negatives and our collaboration is better than ever before. We are just so excited to introduce more Cisco solutions to our portfolio.

What business problems are you solving with the product? What benefits have you realized?

My company has been using Skype in its many forms for the last 10 years. Skype is great for connecting to people across the world because of is ubiquitous use in every country. It is considered the standard by most companies and organizations. However, it is known for bad call quality, having a lack of features, no integration with standard IP phones and no integration between Skype users and Skype for Business users. I work in my company HQ and one of my team members works remotely in Mexico. We had been using Skype for 2 years to talk to him over an IPad but we became frustrated by the lack of noise canceling and inconsistent call quality.

Enter Cisco Spark. We hired a new IT manager and he suggested that we move everything over to Cisco, our phones, our collaboration platform and our server equipment. So far we have just swapped our phones and collaboration platform (Spark). Our calls have never been more clear and the noise canceling is significantly better. Additionally, we are able to use the whiteboard feature to virtually mark up documents and share visuals like we never could before. It has been an excellent switch. We just wish we would have done it sooner.

Kate from G2 Crowd

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