What do you like best?
My favorite is the detailed reporting, being able to see not only login times and user ids of who is accessing files, but even the IP address they're accessing them from. It gives me piece of mind.
What do you dislike?
My biggest frustration with the product isn't one they can control. We use a virtual office version of Microsoft Outlook, which is maintained by our vendor, Thomson Reuters. So we can't use the Sharefile plugin for Outlook, which if we could, would make the process of securely sending files to clients so much easier.
Recommendations to others considering the product
If you're starting a new business, set up and use Sharefile from the very start. We had to manually add each of our clients, because the bulk import feature wouldn't allow us to set a custom file structure template to it. It was well worth it in the end, but it took a few weeks to get everyone set up.
What business problems are you solving with the product? What benefits have you realized?
Being able to confidently and securely send large files and secure documents. A few years ago I was pretty new to business IT needs, and I didn't realize how insecure even password protected .pdf files could be. Sharefile gives me that security.