CiviCRM
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CiviCRM

25 ratings
4.4 out of 5 stars
538.710
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CiviCRM is a contact, fundraising, event management system that allows you to record and manage information about your various constituents
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CiviCRM Reviews (53 reviews)

  • CiviCRM is both comprehensive and flexible. It lets us see the range of activities community members take to support our work from donating, to showing up at an...Read More
    0 emnw9w5w83iwuj0xhuq99hbwgtflu00x6jc99hnqjfrzpuh0xxq5zehv2u7vf4opwsnbj7en0dfh
    Kellie B.
    User in Fund-Raising
  • It's an open source product allowing users to fully customise it to meet their needs, and it has a strong and helpful community of developers and users always ready to...Read More
    0  zc9rqt1dnn0apl0kaldrntg7qctlvl0kbnwrbaukancmy xy1tvyc5ctsgs jx1198h0rfqu4cs
    Graham M.
    Consultant in Internet
G2 Crowd User: Phil H.
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CRM for Camp Cooinda Inc. for a decade

What do you like best?

Open-source, low cost, community focused. There is nothing else that comes close to providing such a well developed solution for community, not-for profit organisations like ours.

What do you dislike?

Wish I had more time to implement more of the features and polish up our use of this system.

Recommendations to others considering the product

Make sure you choose a hosting environment/provider that can meet all the requirements that CiviCRM specifies. Well worth going with a host that specialises in CiviCRM so that you know they will continue to match its needs.

What business problems are you solving? What benefits have you realized?

We have been using CiviCRM as our CRM for a decade but are only now modernising our processes to online applications for our summer camps. CiviCRM has come a long way in the time we have been using it and is well matched to our needs, including a lot of capability that we have not implemented yet.

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G2 Crowd User: CARLOS M.
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CiviCRM

What do you like best?

I always recommend CiviCRM to any friends or colleague that work for non-profit organization since it is the best Constituent Relationship Management system available that allow them to build campaign, events registration, contact creation and management with multiple form for fundraising and memberships, contribution etc, Also allow any organization to a robust form of communication with unique features.

What do you dislike?

the only thing I dislike is the limitation regarding manual submision xml since it is time consuming and the permission so far are not very fine-grained.

Recommendations to others considering the product

plan, analyze, and check if meet the requirement for your organization or company

What business problems are you solving? What benefits have you realized?

one of the business problem that I have solve in CiviCRM is the ability to create a new custom events template that meet the requirement of the organization.

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G2 Crowd User: John T.
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Tremendous Functionality

What do you like best?

Open Source, Integration with Drupal and out-of-box functionality all perfect for associations and nonprofits.

What do you dislike?

UX could be more consistent (e.g. example some changes, like adding/removing tags, do not require require form submission while others, like adding to group, do. Can be confusing until you learn CiviCRM's quirks.

What business problems are you solving? What benefits have you realized?

Was able to quickly add event registration and member management over existing Drupal site for an association.

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G2 Crowd User: Kellie B.
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CiviCRM is like owning a bike vs renting one, and sharing with friends vs talking to a phone tree.

What do you like best?

CiviCRM is both comprehensive and flexible. It lets us see the range of activities community members take to support our work from donating, to showing up at an event, to emailing their government representatives. CiviCRM is also an open platform, meaning we can integrate absolutely anything with it. When we wanted to host a campaign that could scale quickly and indefinitely, we could. Because of CiviCRM, EFF helped community members send over one million emails to Congress in a matter of hours, completely derailing their attempts to pass the Stop Online Piracy Act. When we wanted to accepted donations in Bitcoin, we could.

What do you dislike?

EFF has one of the largest databases using CiviCRM (and some of the craziest ideas about what we can do with it). At first, we found it slow to return search results, but our developers and core team worked on improvements that would help us and other organizations scale.

Recommendations to others considering the product

Reach out to one of the users listed at civicrm.org/ambassadors. This is a directory of CiviCRM users who volunteer their time to answer questions anyone might have about the platform. Many of us are also eager to help our peers at other organizations solve CRM problems, like how to best structure our data, recommend consultants, and customize CiviCRM to meet our needs. Since these are really tough problems, and someone who has answered them at least once will be far more efficient at implementing or migrating an organization's database, I also recommend that anyone considering CiviCRM work with one of the many kind and incredibly skilled consultants at civicrm.org/what/experts.

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G2 Crowd User: Anonymous
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Great for non-profits

What do you like best?

It's dynamic and easily integrated with your website. Truly capable of measuring multiple forms of engagement. A nice community around it as well.

What do you dislike?

Definitely needed to outsource actually configuring and customizing the platform, so did have costs associated with it in that respect (as well as maintaining updates and backups).

What business problems are you solving? What benefits have you realized?

Having event registrations, email and donations in a single system, as well as ability to integrate with website

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