CiviCRM
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CiviCRM

24 ratings
4.4 out of 5 stars
52 8.7 / 10
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CiviCRM is a contact, fundraising, event management system that allows you to record and manage information about your various constituents
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CiviCRM Reviews (52 reviews)

  • CiviCRM is both comprehensive and flexible. It lets us see the range of activities community members take to support our work from donating, to showing up at an... Read More
    0 emnw9w5w83iwuj0xhuq99hbwgtflu00x6jc99hnqjfrzpuh0xxq5zehv2u7vf4opwsnbj7en0dfh
    Kellie B.
    User in Fund-Raising
  • It's an open source product allowing users to fully customise it to meet their needs, and it has a strong and helpful community of developers and users always ready to... Read More
    0  zc9rqt1dnn0apl0kaldrntg7qctlvl0kbnwrbaukancmy xy1tvyc5ctsgs jx1198h0rfqu4cs
    Graham M.
    Consultant in Internet
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CiviCRM

What do you like best?

I always recommend CiviCRM to any friends or colleague that work for non-profit organization since it is the best Constituent Relationship Management system available that allow them to build campaign, events registration, contact creation and management with multiple form for fundraising and memberships, contribution etc, Also allow any organization to a robust form of communication with unique features.

What do you dislike?

the only thing I dislike is the limitation regarding manual submision xml since it is time consuming and the permission so far are not very fine-grained.

Recommendations to others considering the product

plan, analyze, and check if meet the requirement for your organization or company

What business problems are you solving? What benefits have you realized?

one of the business problem that I have solve in CiviCRM is the ability to create a new custom events template that meet the requirement of the organization.

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Tremendous Functionality

What do you like best?

Open Source, Integration with Drupal and out-of-box functionality all perfect for associations and nonprofits.

What do you dislike?

UX could be more consistent (e.g. example some changes, like adding/removing tags, do not require require form submission while others, like adding to group, do. Can be confusing until you learn CiviCRM's quirks.

What business problems are you solving? What benefits have you realized?

Was able to quickly add event registration and member management over existing Drupal site for an association.

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CiviCRM is like owning a bike vs renting one, and sharing with friends vs talking to a phone tree.

What do you like best?

CiviCRM is both comprehensive and flexible. It lets us see the range of activities community members take to support our work from donating, to showing up at an event, to emailing their government representatives. CiviCRM is also an open platform, meaning we can integrate absolutely anything with it. When we wanted to host a campaign that could scale quickly and indefinitely, we could. Because of CiviCRM, EFF helped community members send over one million emails to Congress in a matter of hours, completely derailing their attempts to pass the Stop Online Piracy Act. When we wanted to accepted donations in Bitcoin, we could.

What do you dislike?

EFF has one of the largest databases using CiviCRM (and some of the craziest ideas about what we can do with it). At first, we found it slow to return search results, but our developers and core team worked on improvements that would help us and other organizations scale.

Recommendations to others considering the product

Reach out to one of the users listed at civicrm.org/ambassadors. This is a directory of CiviCRM users who volunteer their time to answer questions anyone might have about the platform. Many of us are also eager to help our peers at other organizations solve CRM problems, like how to best structure our data, recommend consultants, and customize CiviCRM to meet our needs. Since these are really tough problems, and someone who has answered them at least once will be far more efficient at implementing or migrating an organization's database, I also recommend that anyone considering CiviCRM work with one of the many kind and incredibly skilled consultants at civicrm.org/what/experts.

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Administrator in Non-Profit Organization Management - CiviCRM Review Author
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Great for non-profits

What do you like best?

It's dynamic and easily integrated with your website. Truly capable of measuring multiple forms of engagement. A nice community around it as well.

What do you dislike?

Definitely needed to outsource actually configuring and customizing the platform, so did have costs associated with it in that respect (as well as maintaining updates and backups).

What business problems are you solving? What benefits have you realized?

Having event registrations, email and donations in a single system, as well as ability to integrate with website

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Great affordable CRM for nonprofits - can be customized - keeps getting better

What do you like best?

CiviCRM is a web-based CRM that integrates with Drupal, allows online donation, membership and event registration processing, mass mailings and easy customization. Being open source, it's cost-effective for our limited resources, which go into a good Civi consultant, upgrades and in-house training. It's good to control our own data and know that the software keeps being developed by an active and lively community. An open source community aligns well with nonprofit missions, needs and realities.

What do you dislike?

At first, the learning curve was challenging. Because Civi offers many options, there is some complexity. I've been impressed with the upgrades - the added features have been helpful - but they do require one to keep learning and keep training others. Again, the key is a good Civi developer/implementor who keeps up with these developments.

Recommendations to others considering the product

Work with a developer who works with Civi regularly, not just Drupal. Quality technical support and training is essential. Be sure they do a needs assessment - they need to understand your workflow and you need to know how Civi can improve it. Work with a demo or development site to understand Civi. Clean your data and do a test import before doing the main data import. Start with what you know you need instead of everything you might want. Be cautious about customizing things too much.

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