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CiviCRM

4.3
(33)

CiviCRM is a contact, fundraising, event management system that allows you to record and manage information about your various constituents.

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CiviCRM Reviews

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CiviCRM review by Gena D.
Gena D.
Validated Reviewer
Verified Current User
Review Source

"Excellent CRM for nonprofits of all sizes"

What do you like best?

Since CiviCRM is modular, it is a very easy software to scale and build onto over time as priorities, needs, and budgets change. There are also exceptional training materials and resources available online for free, allowing end-users a greater ability to teach themselves the platform and learn more about the underlying architecture of the system.

What do you dislike?

The UI could be improved. Fortunately, thanks to soon-to-be-released Shoreditch theme, it is!!

Recommendations to others considering the product

While it is possible to learn and implement CiviCRM on your own, I would recommend you contract with an agency focused on CiviCRM implementation and development. Often, that same organization can provide you with system hosting, ongoing maintenance, and technical support. This ensures you have a stable and well-maintained system longterm, making your initial investment all the more worth it. CiviCRM was developed and is 100% geared towards the needs of nonprofit organizations. The amount that is possible out of the box with CiviCRM, and everything else that can be done with simple to complex customization makes it incredibly competitive and exceptionally affordable when compared to other nonprofit-focused CRMs.

What business problems are you solving with the product? What benefits have you realized?

I have part of CiviCRM implementation teams for around 15 nonprofits, who have each had between 2,000 and 80,000 contacts. I have seen the software work incredibly and consistently well for basic contact management, small group and mass mailing, membership management, event management and registration, advocacy campaigns, donations, peer-to-peer giving, selling items, and much more. All of these features also integrate well with Drupal and Wordpress websites, giving organizations the power of an integrated system.

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CiviCRM review by Bailey G.
Bailey G.
Validated Reviewer
Verified Current User
Review Source

"Powerful but not super user-friendly"

What do you like best?

It's very customizable to tailor to each business and it can hold a TON of information. Really, everything you could want to keep track of for client data. It is organized into tabs, which I like, because I find that easy to navigate within a company or contact profile. You're able to give different types of contacts different relationships and make customizable groups for easy searching and reporting.

What do you dislike?

It's not super user-friendly. It doesn't look great and sometimes it takes me a minute to find the right place to click (a link vs an icon or otherwise).

Recommendations to others considering the product

There are probably better looking and easier to use CRM softwares, but this one is just really customizable and so far, there's nothing it can't do for our needs.

What business problems are you solving with the product? What benefits have you realized?

We keep all of our client data here. Names, businesses, contact information, which of our products they purchased, etc. It's really keeping that customer list and also the historical data for any past customers. The benefits are having everything in one singular place within our website and being able to search and update easily.

What Nonprofit CRM solution do you use?

Thanks for letting us know!
CiviCRM review by Gary Z.
Gary Z.
Validated Reviewer
Verified Current User
Review Source

"CiviCRM a great tool for NonProfits and Associations"

What do you like best?

No cost for software. A CRM tool that is very good at managing Contacts, Events, and Contributions. Also, it is very easy to customize for a somewhat techie type person. I have very little CMS/PHP programming knowledge and have been able to do a lot CiviCRM right out of the "box". The built in customization tools are very powerful in my opinion. Does more than this of course but these are a few of my favorite things!

What do you dislike?

Even though it is free... (free like kittens) it does take some technical expertise to really make it hum! Also, it was originally written for the Drupal CMS(Content Management System) and when you implement it inside the WordPress CMS and do some things "outside the box" you may run into more problems than if you are running Civi with Drupal. For example, I had some programmers write some custom code for some of the CiviCRM/WordPress installations and they were not happy with how Civi was written to be optimized for Drupal. Made the programming difficult for them.

Recommendations to others considering the product

It is a great tool. Like any other comprehensive CRM tool, hire an implementer to help you. Since you will save $ on the software, use that money towards hiring a consultant or implementer.

What business problems are you solving with the product? What benefits have you realized?

We have been able to eliminate numerous data "silos"(other applications housing the same data). This has saved organizations money! We moved donations/contributions into CiviCRM, moved Event Planning, moved Volunteer management into CiviCRM. All these applications cost an organization money. Since CiviCRM is "free" in the long run, money was/is saved.

CiviCRM review by Jennifer S.
Jennifer S.
Validated Reviewer
Verified Current User
Review Source

"CiviCRM for web sites"

What do you like best?

I love that I can create forms for people to sign up (like to volunteer for an organization), can have both free and paid events, can do mass email without extra costs, and can even do memberships (free and paid). If you have an organization where you have employees/volunteers contacting people, you can even keep track of all of that on their record; This allows the next person to know who spoke with them last, what was discussed, if you missed them and left a message, etc.

What do you dislike?

Sometimes upgrading can be difficult and you end up having to start with a fresh database and import in all your SQL. I also run into issues sometimes and find it difficult to get support for it.

Recommendations to others considering the product

I highly recommend this product. It is free to use, although you might need a web designer to help you get it set up and ready to be used. I use it with Drupal, but you can also use it with other CMS systems like WordPress. Once set up, your only costs would be the web server where it is hosted and when you occasionally need a webmaster to make changes, do updates, etc. This could mean savings of hundreds - or thousands - a year when compared to paid services.

What business problems are you solving with the product? What benefits have you realized?

We use it for a number of tasks:

For non-profits and political groups, we collect volunteer information, take online donations, have sign-ups for lawn signs and to endorse the candidate, have sign-ups for free and paid events, and send out bulk email. The ability to do events is great, as you can set up your fundraisers on there and then take money via Paypal, Authorize.net, etc. Many non-profits do their membership programs through CiviCRM as well.

For businesses, it's often times used for paid events, memberships, and bulk email.

CiviCRM review by Barbara B.
Barbara B.
Validated Reviewer
Review Source

"A must-have for nonprofit constituent relations"

What do you like best?

This is an extremely robust, extensible open-source software

What do you dislike?

You'll need some experience setting up a plugin/extension (we use WordPress) and database structure

Recommendations to others considering the product

If you are tech saavy, take the time to read documentation. If you are not tech saavy, I'd recommend hiring someone or paying for a hosting service that can help you get started. It's super important to set up your database for how you'll want to use it, but also keep it flexible enough so that it can evolve with your constituents' and organization's needs.

What business problems are you solving with the product? What benefits have you realized?

Maintain current records of constituents and stakeholders as well as track contributions and memberships

CiviCRM review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Very flexible, but steep learning curve and requires workarounds"

What do you like best?

It isn't shiny and doesn't look good, but it gives you a lot of power to do what you want. We've been able to grow into using CiviCRM on much deeper levels than originally.

What do you dislike?

Clunky. Queries are sometimes very poorly written and hang up even on simple searches. Bug fixes can be slow or nonexistent if it isn't a considered a priority.

What business problems are you solving with the product? What benefits have you realized?

Other CRM solutions are pretty expensive when you have more than 100k contacts, but CiviCRM is of course free and not too expensive even when you account for CiviCRM membership, hosting and a consultant. It does everything we need: events, mailings, contribution processing.

CiviCRM review by Markus J.P. F.
Markus J.P. F.
Validated Reviewer
Verified Current User
Review Source

"Excellent open-source alternative for both small and larger organizations"

What do you like best?

The combination of a user friendly interface with complete customizability is unrivalled. The community is very supportive and there is a growing network of very competent developers to engage when needed.

What do you dislike?

With the wide range of organizations using the product, there is always a considerable risk that development focuses in areas that are not of use to your particular organization. This also means that while it provides a broad range of functionality, it is often not able to compete with other specialized products in each and every area (but you of course often have the possibility to integrate the CRM with external service providers)

Recommendations to others considering the product

Just because it is open source does not mean it is free - neither to develop nor to deploy.

On the deployment side, ensure that you factor in enough working hours to set it up (or employ one of the many competent consultants specializing in this) as well as maintain it.

On the development side, it is crucial that you join the membership program - fees are low, and apart from supporting the development you gain a range of benefits.

What business problems are you solving with the product? What benefits have you realized?

A successful integration between CRM and CMS, as well as LMS, has been possible relatively painlessly without a too large investment.

CiviCRM review by Heather F.
Heather F.
Validated Reviewer
Review Source

"Excellent for Donor Development"

What do you like best?

Love how easy this is to customize for our purposes - we mainly use it as a database for donor development. We also use it for tracking donations, running reports, and donor records.

What do you dislike?

There is a large learning curve, but once you get over that hurdle, it's smooth sailing

Recommendations to others considering the product

Expect a steep learning curve and to spend a bit of time making this work for you. But the end result will be more than worth it. It's a fantastic product - can't say enough good about it!

What business problems are you solving with the product? What benefits have you realized?

We use Civi CRM for donor tracking and development. It has been an amazing tool for us!

CiviCRM review by Joe M.
Joe M.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"CiviCRM is great for non-profits, associations, and advocacy groups"

What do you like best?

CiviCRM is a robust, mature, stable product for non-profits of all sizes, with a predictable release cycle for new features. It is very feature rich especially in the areas of fundraising/development, event registrations, memberships, grant administration, online petitions, phone surveys, and bulk email. There is an extensive library of extensions that can be installed like WordPress plugins from inside CiviCRM, and it integrates with major accounting packages like QuickBooks. And it works great with WordPress, Drupal and Joomla! There is a strong eco-system of providers who can customize the product since it is open source. It works well in multi-lingual and non-English installations.

What do you dislike?

With all the power and flexibility of a system built for enterprise needs, it can be a bit complex to configure when first starting out. Thankfully there is a convenient checklist and sensible defaults.

Recommendations to others considering the product

Get a good consultant to help with implementation.

What business problems are you solving with the product? What benefits have you realized?

JMA Consulting has helped migrate $100M annual giving to CiviCRM as well as consolidated the use of EventBrite, Constant Contact, and a third party donation portal for a charity with a single staff person.

CiviCRM provides a full suite of functionality for membership associations and advocacy campaigns. JMA Consulting has special expertise in integrating it with accounting systems; and developing extensions for grants administration, email delivery through MailChimp's Mandrill service, and integration with the phone system for robo-calls, etc.

CiviCRM review by Nathan P.
Nathan P.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"The cost benefit of using CiviCRM becomes very apparent for large organizations."

What do you like best?

CiviCRM is built from the ground up for nonprofits. It handles fundraising, event management, case management, marketing automation and advocacy campaigns effortlessly, right out of the box.

This is all great but perhaps the best feature of all is that it integrates tightly with your website if you're using WordPress or Drupal as your website CMS platform. There are some great integration tools for front end elements. In WordPress there is an integration available for Gravity Forms and in Drupal there is an integration for Webforms.

Because CiviCRM is open source and has a pretty well documented API it is relatively easy for a developer to integrate it with many other software tools. This makes it a real winner for organizations who need to customize a solution to meet their specific needs.

What do you dislike?

CiviCRM is not a SAAS solution and it does require some assistance to setup. However, on average, an organization with 100 users would save around $490,000 over 5 years compared to a similar solution from Salesforce so that initial setup cost is pretty quickly offset by the fact that there are no ongoing licensing costs.

Recommendations to others considering the product

Spend the time to interview and find the right implementation partner. Ask to speak with their clients to learn how they work with their clients. Geographic proximity isn't necessarily a good reason to pick a partner to help you with your CiviCRM implementation.

What business problems are you solving with the product? What benefits have you realized?

We implemented the CiviCRM Case tool to manage a member onboarding workflow. With a little customization we automated it to handle the client interactions. This used to take 2 people full time to handle so we were able to save about $130,000 per year through this process improvement.

CiviCRM review by Phil H.
Phil H.
Validated Reviewer
Review Source

"CRM for Camp Cooinda Inc. for a decade"

What do you like best?

Open-source, low cost, community focused. There is nothing else that comes close to providing such a well developed solution for community, not-for profit organisations like ours.

What do you dislike?

Wish I had more time to implement more of the features and polish up our use of this system.

Recommendations to others considering the product

Make sure you choose a hosting environment/provider that can meet all the requirements that CiviCRM specifies. Well worth going with a host that specialises in CiviCRM so that you know they will continue to match its needs.

What business problems are you solving with the product? What benefits have you realized?

We have been using CiviCRM as our CRM for a decade but are only now modernising our processes to online applications for our summer camps. CiviCRM has come a long way in the time we have been using it and is well matched to our needs, including a lot of capability that we have not implemented yet.

CiviCRM review by Erik H.
Erik H.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"CiviCRM good choice for NGO that wants to move!"

What do you like best?

It is a functionally rich CRM with endless possibilities for website integration. It is open source (no license fee) and has a vivid and supportive community. It will suit small and large NGO' s and is especially helpful in fundraising, event management, membership management and mailing. There are a growing number of extensions to enrich the functionality.

What do you dislike?

It can be a bit complex at first, because of all the possibilities. Thankfully there is a lot of documentation around and good partners to give you a little push.

Recommendations to others considering the product

Always remember that CiviCRM is a great instrument to support your ambitions...so make sure you know you are ambitiions before you look at the instrument!

What business problems are you solving with the product? What benefits have you realized?

We support a growing number of European NGO's with CiviCRM. Most of them are either fundraising, membership organizations, voluntary consulting organisation, political parties and community networks. They run efficient processes supported by CiviCRM which saves them money and allows them to focuys the limited number of resources they have in their core business!

CiviCRM review by CARLOS M.
CARLOS M.
Validated Reviewer
Verified Current User
Review Source

"CiviCRM"

What do you like best?

I always recommend CiviCRM to any friends or colleague that work for non-profit organization since it is the best Constituent Relationship Management system available that allow them to build campaign, events registration, contact creation and management with multiple form for fundraising and memberships, contribution etc, Also allow any organization to a robust form of communication with unique features.

What do you dislike?

the only thing I dislike is the limitation regarding manual submision xml since it is time consuming and the permission so far are not very fine-grained.

Recommendations to others considering the product

plan, analyze, and check if meet the requirement for your organization or company

What business problems are you solving with the product? What benefits have you realized?

one of the business problem that I have solve in CiviCRM is the ability to create a new custom events template that meet the requirement of the organization.

CiviCRM review by Jeanne C.
Jeanne C.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"CiviCRM is a good free option for what it does"

What do you like best?

CiviCRM is great for non-profits who want to have a CRM for gathering donations, event tracking, and memberships. It does all these things out of the box with some configuration through the interface. It is open-source which does mean there is no ongoing subscription fee which is also attractive for non-profits. It also integrates well with Drupal so there is interactivity with their website.

What do you dislike?

Anytime you want to use CiviCRM outside of how it works, it requires a PHP developer and can be a real pain. This is probably true of every CRM product and organizations need to understand that. The reporting is a bit lacking and it can be complicated to do queries. Also, being open-source you may not get the quality support that you would with a paid product, although the CiviCRM community forums are fairly responsive.

Recommendations to others considering the product

I think CiviCRM is good at what it does and should be reviewed to make sure your business can fit with the way it works. Customizing it can be difficult.

What business problems are you solving with the product? What benefits have you realized?

Typically I recommend CiviCRM for non-profits that need a CRM with integration with Drupal. It is a way for non-profits to collect and track information about their users, from what events they have attended, if they are a member, and how much they have donated. It is geared towards non-profits as opposed to other CRMs.

CiviCRM review by John T.
John T.
Validated Reviewer
Review Source

"Tremendous Functionality"

What do you like best?

Open Source, Integration with Drupal and out-of-box functionality all perfect for associations and nonprofits.

What do you dislike?

UX could be more consistent (e.g. example some changes, like adding/removing tags, do not require require form submission while others, like adding to group, do. Can be confusing until you learn CiviCRM's quirks.

What business problems are you solving with the product? What benefits have you realized?

Was able to quickly add event registration and member management over existing Drupal site for an association.

CiviCRM review by User in Environmental Services
User in Environmental Services
Validated Reviewer
Review Source

"User Friendly but Unsophisticated"

What do you like best?

I like the ease of use. Civi is user friendly.

What do you dislike?

Civi does not integrate important aspects for nonprofits like donor profiles and mailing lists, etc.

What business problems are you solving with the product? What benefits have you realized?

We use Civi to log donations and event registrations.

CiviCRM review by Eliet H.
Eliet H.
Validated Reviewer
Verified Current User
Review Source

"Nonprofit-focused CRM with excellent online integration"

What do you like best?

CiviCRM is designed to strengthen the capacity of nonprofit organizations to do their work. In a field dominated by mega corps that sometimes treat nonprofits as an afterthought, CiviCRM stands out. CiviCRM encourages collaboration and community contribution, and everything that goes into Civi helps strengthen the nonprofit sector.

Plus, Civi is a great contact management tool and has very strong online integration with our website (in Drupal). My organization needed a CRM that offered online contribution pages, event registration pages, and personal fundraising pages, and Civi offers all of those in a way that integrates very cleanly with the database. CiviCRM is highly customizable, so we've been able to set up many data structures that best fit our strategies.

Finally, CiviCRM is progressing in leaps and bounds. Every release brings tremendous improvements that make life easier for users like me.

What do you dislike?

Civi's tools for searching and reporting on data aren't as sophisticated as I've experienced in Raiser's Edge -- while it's easy to customize the way data is stored in your database, it's not very easy to customize searching & reporting criteria and results.

And as I said above, Civi is driven by nonprofits ... which means there's never enough money to go around :) If you have a problem, you can't just file a ticket and wait for it to be fixed. Instead, you have to search the forums, read the documentation, ask around, hire a consultant, and/or build community support for implementing a new solution. Fortunately, the Civi community encourages this kind of participation -- but you need to be prepared to spend this extra time to make the system work best for you.

Recommendations to others considering the product

Take the time to find out what Civi can do out of the box, what's easy to customize, and what requires a developer to customize.

CiviCRM review by Craig S.
Craig S.
Validated Reviewer
Verified Current User
Review Source

"CiviCRM is a fantastic CRM choice for Non-Profits"

What do you like best?

CiviCRM is reliable, clear, intuitive and free.

CiviCRM is the rare organization that values the worlds of open source and non-profits while maintaining a commitment to the ethos of both. Civi attracts developers and users by being friendly and accessible as both a software solution and an organization. This sensibility extends to responsive and eager help, on the forums, by email and at conferences - it feels like a true community of users. It's a pleasure to use tools made this way, which softens the frustrations that inevitable with Open source software.

What do you dislike?

Because CiviCRM can do so much, there's a tendency for new users to overreach, or conversely ignore many options. Error messages can occasionally be frustrating to resolve, and while the support network is good it's not like a vendor based solution - though much cheaper as a result.

Recommendations to others considering the product

CiviCRM is largely ready to go upon installation, you just need to configure settings for your organization which are much quicker to do if you hire someone knowledgable who can also train you and your userbase. It's worth retaining such an expert for subsequent database upgrades and troubleshooting.

CiviCRM review by Andrew W.
Andrew W.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"A Fantastic Solution for Online Member Management"

What do you like best?

CiviCRM has a powerful toolset for managing membership organizations. It allows for unlimited contact types that may be suppliers, members, employers or administrators and staff. Key features where CiviCRM excels are:

1) Reporting

2) Importing/Exporting

3) Seamless integration with Drupal host websites

4) Built in email communications & newsletter management

5) Event management

6) Membership management

7) Very helpful online community

What do you dislike?

With CiviCRM there is a learning curve but then again there is a learning curve for every complex business tool. If you intend to make CiviCRM your tool of choice, you will need to invest time learning it and keeping on top of the changes that occur when there are updates, both major and minor.

Recommendations to others considering the product

CiviCRM can be downloaded and installed with relative ease. I would suggest installing a copy of it coupled to a bare bones Drupal site and install CiviCRM with the sample data to get a good idea of how it works and the tools that are available. Also have a look at the new CiviCRM Cookbook at Packt Publishing. It is due out something this month (May/2013) and is a very good book for getting started and performing real world CRM tasks: http://www.packtpub.com/civicrm-cookbook/book

CiviCRM review by Lesley S.
Lesley S.
Validated Reviewer
Review Source

"Worst CRM"

What do you like best?

Not a thing, we had no one to train us on this program, there was no help support, and it caused many errors in our database.

What do you dislike?

Not intuitive

No support personnel

Horrible interface

Buggy

Recommendations to others considering the product

Switch immediately.

What business problems are you solving with the product? What benefits have you realized?

I used this at a previous job and it was horrible.

CiviCRM review by Administrator in Events Services
Administrator in Events Services
Validated Reviewer
Review Source

"Great for non-profits"

What do you like best?

It's dynamic and easily integrated with your website. Truly capable of measuring multiple forms of engagement. A nice community around it as well.

What do you dislike?

Definitely needed to outsource actually configuring and customizing the platform, so did have costs associated with it in that respect (as well as maintaining updates and backups).

What business problems are you solving with the product? What benefits have you realized?

Having event registrations, email and donations in a single system, as well as ability to integrate with website

CiviCRM review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Amazing free CRM system for not-for-profits (and more)"

What do you like best?

CiviCRM is free and open source product created for not-for-profit organizations to address the need for professional CRM system. CiviCRM grows with the community, with each new release (every few months) getting more and more amazing features that support every day operations of not-for-profits. CiviCRM contains "modules" like Contacts management (with multiple address types, communications preferences, relationships between contacts, tracking of communication between staff and constituents, custom fields as per each NFP needs), Event management (with online payments, receipts, name badges, automatic reminders, discounts etc.), Mass-mailing and newsletter delivery management (with customizable delivery groups and look and feel of the emails), Membership management (with online renewals, automatic reminders, online payments), Grants management, Donations/Fundraising/Pledges management (with online payments and multiple permissions levels), and Reports to report on all collected data.

What do you dislike?

A lot of great features are a bit hidden and not widely known so reading documentation and/or contacting developers who implemented CiviCRM in the past may be required for some setup.

Recommendations to others considering the product

Read intro to CiviCRM on http://book.civicrm.org to get to know CiviCRM and see what you can do with it. Decide what CiviCRM features you will use and then configure or have someone to configure CiviCRM so that the system is adjusted to your needs. Prepare for migration by collecting your existing data (paper, spreadsheets, other systems) and take your time importing it to CiviCRM so that you eliminate potential duplicates up front. When in doubt, contact CiviCRM professional for help (http://civicrm.org/what/experts) so that you get most out of this system. And remember, because this is an open source system, it gets better every day - and you can also make it better by participating in Make It Happen campaigns (http://civicrm.org/mih)

CiviCRM review by Graham M.
Graham M.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Not just for the non-profit sector"

What do you like best?

It's an open source product allowing users to fully customise it to meet their needs, and it has a strong and helpful community of developers and users always ready to lend a hand.

What do you dislike?

Not too much. If anything I would probably say that in terms of the development of the product there may be too much of an emphasis on implementing new features rather than honing existing features for ease of use and performance.

Recommendations to others considering the product

Whilst the software is free to download and use, which is a major plus point especially for smaller organisations for whom per-seat licenses and suchlike can be prohibitively expensive, getting this tool set up right for your organisation is a significant chunk of work, so you may want to work with a professional implementor/trainer who can take the strain and smooth the path to a successful implementation.

CiviCRM review by Kellie B.
Kellie B.
Validated Reviewer
Review Source

"CiviCRM is like owning a bike vs renting one, and sharing with friends vs talking to a phone tree."

What do you like best?

CiviCRM is both comprehensive and flexible. It lets us see the range of activities community members take to support our work from donating, to showing up at an event, to emailing their government representatives. CiviCRM is also an open platform, meaning we can integrate absolutely anything with it. When we wanted to host a campaign that could scale quickly and indefinitely, we could. Because of CiviCRM, EFF helped community members send over one million emails to Congress in a matter of hours, completely derailing their attempts to pass the Stop Online Piracy Act. When we wanted to accepted donations in Bitcoin, we could.

What do you dislike?

EFF has one of the largest databases using CiviCRM (and some of the craziest ideas about what we can do with it). At first, we found it slow to return search results, but our developers and core team worked on improvements that would help us and other organizations scale.

Recommendations to others considering the product

Reach out to one of the users listed at civicrm.org/ambassadors. This is a directory of CiviCRM users who volunteer their time to answer questions anyone might have about the platform. Many of us are also eager to help our peers at other organizations solve CRM problems, like how to best structure our data, recommend consultants, and customize CiviCRM to meet our needs. Since these are really tough problems, and someone who has answered them at least once will be far more efficient at implementing or migrating an organization's database, I also recommend that anyone considering CiviCRM work with one of the many kind and incredibly skilled consultants at civicrm.org/what/experts.

CiviCRM review by Margaret T.
Margaret T.
Validated Reviewer
Review Source

"Great affordable CRM for nonprofits - can be customized - keeps getting better"

What do you like best?

CiviCRM is a web-based CRM that integrates with Drupal, allows online donation, membership and event registration processing, mass mailings and easy customization. Being open source, it's cost-effective for our limited resources, which go into a good Civi consultant, upgrades and in-house training. It's good to control our own data and know that the software keeps being developed by an active and lively community. An open source community aligns well with nonprofit missions, needs and realities.

What do you dislike?

At first, the learning curve was challenging. Because Civi offers many options, there is some complexity. I've been impressed with the upgrades - the added features have been helpful - but they do require one to keep learning and keep training others. Again, the key is a good Civi developer/implementor who keeps up with these developments.

Recommendations to others considering the product

Work with a developer who works with Civi regularly, not just Drupal. Quality technical support and training is essential. Be sure they do a needs assessment - they need to understand your workflow and you need to know how Civi can improve it. Work with a demo or development site to understand Civi. Clean your data and do a test import before doing the main data import. Start with what you know you need instead of everything you might want. Be cautious about customizing things too much.

CiviCRM review by Tony H.
Tony H.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Easy to set up, powerful business administration for not for profits"

What do you like best?

Out of the box it does almost everything an organization wants. It manages contacts, communications, memberships, events, payments, casework and a whole load more. Combined with a suitable CMS - and here I would recommend Drupal - CiviCRM should be a consideration for any organization that seeks an integrated solition.

What do you dislike?

CiviCRM is a fully features system that does almost everything out of the box. It is hard to add in novel features unless you have quite advanced coding skills. Having said that, the CiviCRM community funds feature development so if there is anything that is missing you will often find a project there waiting for funding.

Recommendations to others considering the product

Make sure that your CiviCM project is led and championed at the highest level in your organization, otherwise it will fail. Make sure that your existing data is clean and in a form that can be imported into CiviCRM. This takes longer than you think.

CiviCRM review by Andrew T.
Andrew T.
Validated Reviewer
Review Source

"Excellent CRM application focussed on the needs of NonProfits"

What do you like best?

I like best that CiviCRM is developed and supported by an open-source software community that is focussed on the needs of NonProfits. The standard features are more suited to NonProfits, and there is no risk of sales people trying to sell unsuitable extra features. Typically you will need to pay a consultant to help you implement and customise the software, but if you choose a consultant that is recognised as an active member of the community, you can generally be assured that they will be competent, decent and trustworthy.

What do you dislike?

I dislike the scarcity of user-friendly, and up to date documentation, which causes a greater reliance on the services of consultants than should be necessary.

Recommendations to others considering the product

I recommend that you go along to few CiviCRM meetups in a city near to you. Here you will meet both consultants, and representatives of NonProfits that already use CiviCRM. You will be able to explain your requirements without being exposed to a hard sell.

CiviCRM review by Kevin R.
Kevin R.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"CiviCRM popular in Community Media"

What do you like best?

Nearly feature complete for many non-profits 'out of the box', while still being easy to customize or extend.

What do you dislike?

Documentation and support options are difficult for new users to navigate.

Recommendations to others considering the product

If you are moving to CiviCRM on your own, start simple (basic contact management) and build on that. If you're using another system, configure an automated synchronization or assign someone to repeat the steps to complete a manual synchronization periodically. Unless you have support from someone with CiviCRM experience, don't get hung up on moving all functionality at once. CiviCRM's workflows and UI are often enough to get other people in the organization to WANT to migrate vs. forcing change.

CiviCRM review by Max H.
Max H.
Validated Reviewer
Review Source

"Excellent CRM for Nonprofits"

What do you like best?

CiviCRM is a robust, open-source CRM service that integrates seamlessly with Drupal. With a great community of developers working on the project, this excellent product is growing exponentially better every year. CiviCRM has helped my nonprofit grow from a small volunteer-run project to a 4,000 member nonprofit, and at every step of the way it has scaled perfectly with our needs. A straightforward UI allows staff to use the service for membership tracking, bulk mailing, event registration/ticketing, tracking volunteer hours, and processing payments online.

What do you dislike?

As is the case with many nonprofits, we had no dedicated IT staff when we first deployed CiviCRM. Consequently, there was a steep learning curve for configuration and administration. For small nonprofits who are currently managing their data in Filemaker or Excel spreadsheets and considering the move to CiviCRM, I would strongly recommend making the small initial investment of contracting a specialist to help with installation and configuration, or considering the software as a service approach. Once CiviCRM is properly configured to suit your organization's needs, you will not regret your investment.

Recommendations to others considering the product

Reach out to the community if you have any questions. Contact a CiviCRM ambassador, or attend a meetup to learn more.

CiviCRM review by Peter D.
Peter D.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"A comprehensive system for non-profits, clubs, political organisations and more"

What do you like best?

The fact that it is Open Source means that if some feature does not exist or does not work the way the client needs it to, then we have the option to provide a solution for them and get it contributed back in to the core system in many cases.

What do you dislike?

CiviCRM can be set up to work in simple cases with little effort. The more complex the requirements the more of a challenge this can be. Probably would benefit most by having a more open ended reporting/analysis tool but of course the more complex the reporting system the more of a challenge configuring it can become.

Recommendations to others considering the product

Often potential users of CiviCRM do not have a very clear analysis of what their actual workflows and requirements are. I recommend you spend time clarifying what you need so that you can then test CiviCRM (and other CRMs) against what you really require, rather than what they offer.

CiviCRM review by Steve K.
Steve K.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"My clients enhance there ability to perform their core missions with outstanding technology"

What do you like best?

*Lots of features in one place

* Very customizable

* Great additional functionality in Drupal

* Excellent community

What do you dislike?

*The system needs a better way to track volunteer hours and in-kind donations. This is being worked on for the next release

*Some of the terms used to describe things in the system do not make sense

Recommendations to others considering the product

Work with a professional who can get you started. There are many features and it is just important to decide what features not to use as to use. It is very important to determine the right places to put your customizations so that you can get to them when you want to write reports or interact with them.

CiviCRM review by Christopher P.
Christopher P.
Validated Reviewer
Review Source

"A Non-Profit In A Box"

What do you like best?

All the back-office functions of a non-profit. Some aspects of civi-CRM are really slick and have become very well thought out and much better than the competition. It has allowed us to do things that would simply be impossible at our scale in terms of connecting with our constituency.

What do you dislike?

I'm pretty happy with it.

Recommendations to others considering the product

CiviCRM requires more robust hosting than a simple $7 a month shared website hosting plan. Many organizations will want to manage their own or virtual server. Our host (civihosting) specializes in shared hosting for civiCRM and is excellent.

CiviCRM is not a simple program. Many people in non-profits don't actually know much about fundraising, communication practices and event management. For them, a simpler program with less features and more hand holding is in order. CiviCRM isn't as complex and full-featured as Raiser's Edge, but almost.

CiviCRM review by Dave C.
Dave C.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"I've been building consulting solutions based on CiviCRM and Drupal for 8 years now. "

What do you like best?

Open source, solid Drupal integration, Drupal / Civi distribution for an easier starting point, higher-level integration with other parts of the Drupal ecosystem.

What do you dislike?

User experience, difficulty architecting custom user experiences, especially by comparison to Drupal. Requires a separate skillset from the Drupal world, which is currently hindering adoption to some extent. CiviCRM is also a moving target, so it evolves too quickly to build a wider consulting base, develop training materials / college courses, or publish books on Civi very easily.

Recommendations to others considering the product

Integration with Drupal is definitely the way to go, so you're looking for a top-notch Civi + Drupal team. Focus on your requirements and customizing the CRM to your needs, not on a list of out-of-the-box features (usually misleading for most CRM platforms) that will try to force you to model your workflows on their built-in features.

CiviCRM review by Andrew H.
Andrew H.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Basics are built-in, plus unlimited potential for extension"

What do you like best?

The system is specifically designed for nonprofit and membership organizations, so there's no reinventing the wheel. Plus, as an open-source system, you control your own data and don't have to worry about a vendor dropping support.

What do you dislike?

Development of the project is driven by organizations' needs, so some new features can have very specific use cases.

Recommendations to others considering the product

Plan out what you'll use it for, at least skim through the user guide, and then play around with an installation--one you set up or the online demo. You'll get a feel for it and can make good decisions when it's time for implementation.

CiviCRM review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"CiviCRM has been a good decision for our organization"

What do you like best?

Migrating from a myriad of technologies for CRM, database and CMS to CiviCRM has been a major step forward for our organization. The proprietary solutions offered to the non-profit world are overly expensive and and inflexible in their implementations. Having the flexibility to own our integrated CRM solution and expand it to support our specific business model has led to solid organization and revenue growth.

What do you dislike?

Owning a solution, rather than subscribing to a software as a service product, does require more care and feeding. The rapid development cycle of CiviCRM, while wonderful for feature enhancement, adds to the care cycle of upgrades and the changes they bring.

Recommendations to others considering the product

Be prepared to manage the evolution of the product as it relates to your staff's day--to-day workflow.

CiviCRM review by Jamie N.
Jamie N.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"An extememly flexible CRM for non-profits and care organisations"

What do you like best?

CiviCRM is open source and therefore has a far lower total cost of ownership for medium sized organisations then equivalent CRMs and case management tools. One of most powerful points is its deep integration with Drupal, Wordpress and Joomla allowing you to create integrated CRM and websites at a far lower cost then other fundraising database alternatives.

What do you dislike?

Civi can be a "jack of all trades" so sometimes the online demo can be a bit scary for new users.

Recommendations to others considering the product

Because Civi is open source, some organisations think they can under resource the implementation. Whichever CRM that an organisation implements will always need a significant amount of time and effort to get right, and Civi is no different, so do keep that in mind when implementing Civi.

CiviCRM review by Wendy G.
Wendy G.
Validated Reviewer
Verified Current User
Review Source

"Civicrm for medium sized Lutheran Women's Group"

What do you like best?

Civicrm is the MOST flexible product I have ever worked with - it will do WHATEVER I need!

What do you dislike?

There's a bit of a learning curve - takes a little while to get you used to but it's WELL worth it! Once I've gotten the basics down tasks can be completed in short order!

Recommendations to others considering the product

The setup takes a bit to get going but again, it is WELL worth it to hang in there! So flexible, accurate, scalable - it's everything we need!

CiviCRM review by Steven S.
Steven S.
Validated Reviewer
Verified Current User
Review Source

"CRM with features for membership organizations"

What do you like best?

Membership and mail list are completely integrated. These were more important to us than a classic "marketing/sales" CRM features.

What do you dislike?

Creating new reports requires coding. I'd like to see a real report writer.

Recommendations to others considering the product

Implementing CiviCRM as a membership system requires codifying rules -- and in many small organizations, rules are ad-hoc. This may result in some unpleasant discussions, but ultimately, it's worth the effort.

CiviCRM review by Barbara E.
Barbara E.
Validated Reviewer
Verified Current User
Review Source

"an excellent integrated solution for non-profits with built-in best practices"

What do you like best?

easy data extensions without a negative impact on upgrades; "magically" appear as search/filter/sort fields in reports

What do you dislike?

can be difficult for users to visualize parameter-driven work-flows

Recommendations to others considering the product

Be sure your data is clean and clearly mapped to civicrm elements before physically migrating to civicrm's DB. Understand what civiCRM can do for you "as-is" and resort to custom coding as a last resort. Allow plenty of time for user training and parallel testing before going live.

CiviCRM review by Chris D.
Chris D.
Validated Reviewer
Verified Current User
Review Source

"CiviCRM: Free, Powerful, Useful, Complicated"

What do you like best?

This excellent open-source solution is free, powerful, supported by a broad community, and able to do a wide variety of critical CRM tasks that all small organizations need.

What do you dislike?

The flexibility of the system can lead to a certain complexity and concomitant learning curve.

Recommendations to others considering the product

Dive right in with their online demo. If you're not very comfortable with administering sophisticated web applications, then consider going with a hosted solution.

CiviCRM review by Lisa H.
Lisa H.
Validated Reviewer
Verified Current User
Review Source

"CiviCRM to the Rescue!"

What do you like best?

I can't believe what I, as a non-developer, was able to accomplish for two non profit schools... Online donations, volunteer hour tracking, online registration and enrollment.

What do you dislike?

Love it all.

Recommendations to others considering the product

The user community is fantastic. The forums are full of great input from other users and lots of developers who can help you figure out what you need to know.

CiviCRM review by Alan D.
Alan D.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"In it for the long haul"

What do you like best?

Strong community with dedicated leadership, clear purpose goals and foundation.

What do you dislike?

Rushed development of new features sometimes leaves an erratic code base.

Recommendations to others considering the product

Using CiviCRM is a worthwhile investment for non-profits looking to build and engage with their constituency over the long haul. But to get real value from it, you have to be clear about what you're doing and what part of your work can benefit from it's use.

CiviCRM review by David M.
David M.
Validated Reviewer
Verified Current User
Review Source

"Who Needs Salesforce or Dynamics When You Can Have CiviCRM?"

What do you like best?

open source, feature set, development pace, ease of use, active community

What do you dislike?

website needs to be divided into public facing and developer facing - like Mozilla does (i.e. mozilla.com and mozilla.org)

Recommendations to others considering the product

You can use an expensive shared host to setup CiviCRM and give it a try. There are also demo instances available for free on the CiviCRM site.

CiviCRM review by Consultant in Internet
Consultant in Internet
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Implemented it for various NGOs from 2 to > 100 staff"

What do you like best?

Its focus on the not for profit world. It is made for and by charities, it speaks your language "out of the box" and whatever custom need you have, it's likely someone else had it (and hopefully found a solution to solve it)

What do you dislike?

It's open source, so it means that you can customise it exactly the way you want, but I've seen quite a few that coded their way into a corner, with so many changes done in the core that upgrades are very complicated.

Recommendations to others considering the product

Evaluate it (there is a demo online), and even if open source and no licence fees, do have a budget. It will be cheaper and certainly you won't end up locked in and forced to pay for extra features, but don't expect it to be free, just cheaper and more open.

CiviCRM review by Thomas T.
Thomas T.
Validated Reviewer
Review Source

"Solid product for non-profit organizations"

What do you like best?

Open source product with a strong support community. Serves many nonprofit needs out-of-the-box, with decent customization options.

What do you dislike?

"Serious" customization, such as additional automation, or new workflows, or new data objects requires custom coding. Also, while there are some hosting vendors that will provision CiviCRM for you, this is not software-as-a-service - upgrades still depend heavily on the end user.

Recommendations to others considering the product

Acquisition cost is free, but you'll need to provide your hosting somehow, and will almost certainly need professional services to do a solid implementation.

CiviCRM review by John D.
John D.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"All-in-one free CRM"

What do you like best?

Only CRM that is fully integrated with Drupal Views and Users.

Amazing membership features if you have premium content.

Open source and free.

What do you dislike?

Nothing major. I've been using it for a while and my issues have or are being addressed by the team.

Recommendations to others considering the product

Targeted at nonprofit orgs but can be simply modified to suit business.

CiviCRM review by Sheila B.
Sheila B.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"CiviCRM is an excellent Donor, Event and Member Management system."

What do you like best?

I love the ability to add custom fields quickly. The ability to integrate with the client's Drupal website presence allows us to provide a seamless user experience.

What do you dislike?

Performance can be an issue if not configured correctly.

Recommendations to others considering the product

Hire people who are experienced at implementing CiviCRM with a CMS such as Drupal.

CiviCRM review by Peter P.
Peter P.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Much more than CRM"

What do you like best?

Brings multiple information sources into one database - contacts, payments, event registrations, bulk email, etc.

What do you dislike?

Complexity can be overwhelming to first time users that don't take the time to look through documentation.

Recommendations to others considering the product

Partner up with an implementor who will guide your organization and provide support over long term.

CiviCRM review by Eliot M.
Eliot M.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Powerful and Approachable solution for non-profits"

What do you like best?

open-source, non-profit specific CRM that works with a range of web platforms.

What do you dislike?

architecture can be difficult to customize/add code - especially for beginners.

Recommendations to others considering the product

Check it out! Try the demo site and ask if your needs can be met with CiviCRM (they probably are!)

CiviCRM review by Dan O.
Dan O.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Enterprise-grade open source contact, membership and event management"

What do you like best?

Implementation for simple use cases can be accomplished rapidly. Choice of CMS integration (Drupal, Wordpress, Joomla).

What do you dislike?

Some features currently lagging on Wordpress platform, but this is a work in progress.

Recommendations to others considering the product

Give serious consideration to this package before the purchase of commercial alternatives (Salesforce.com, Raiser's Edge, etc.)

CiviCRM review by Administrator in Primary/Secondary Education
Administrator in Primary/Secondary Education
Validated Reviewer
Review Source

"Sending group mailings monthly"

What do you like best?

Easy to embed photos and link and videos.

What do you dislike?

The fonts and some of the formatting is not user friendly.

What business problems are you solving with the product? What benefits have you realized?

Sharing our work with the public and managing a large distribution list.

CiviCRM review by Diego V.
Diego V.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Um excelente software de gerenciamento para o Terceiro Setor"

What do you like best?

O CiviCRM Ʃ um software livre de alta qualidade, feito com respeito por quem vai utilizƔ-lo. Possui um excelente conjunto de funƧƵes para auxiliar as instituiƧƵes do terceiro setor a se relacionar com seus membros.

What do you dislike?

Precisamos concluir o processo de traduĆ§Ć£o do CiviCRM para o portuguĆŖs brasileiro.

Recommendations to others considering the product

Ɖ preciso planejar adequadamente a implementaĆ§Ć£o do CiviCRM e contar com consultoria de instalaĆ§Ć£o e configuraĆ§Ć£o capacitada.

CiviCRM review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Review Source

"great nonprofict CRM tool"

What do you like best?

It is very intuitive, especially for the nonprofit sector. It has been very easy to train existing staff and new hires on using it.

What do you dislike?

Overall we've been happy with it. There have been a handful of customization tweaks we've been interested in that have not been cost effective to pursue, but finding alternative ways of doing things may ultimately been better for us in the long run.

Recommendations to others considering the product

I think one of Civi's best qualities is how intuitive it is for use with a nonprofit.

CiviCRM review by Consultant in Executive Office
Consultant in Executive Office
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Best of breed integrated CRM and CMS specific for nonprofits"

What do you like best?

CiviCRM's vertical line of business covers the majority of nonprofit needs at low cost of entry

What do you dislike?

The software is not easy for non-technical users to set up or maintain.

Recommendations to others considering the product

CiviCRM is most beneficial to nonprofits that partner with an expert in the software to get set up for their needs, handle the data migration from legacy systems, and train internal staff on maintenance and support. Migrating the organization website into a CMS with CiviCRM running within that environment presents the best overall architecture for integrated systems

CiviCRM review by Administrator in Public Relations and Communications
Administrator in Public Relations and Communications
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Exceptionally poweful open-source CRM"

What do you like best?

The out-of-the-box functionality matches competitors, but CiviCRM pulls ahead thanks to its endless customizability

What do you dislike?

Requires a relatively high level technical knowledge to setup and configure

Recommendations to others considering the product

Try it out, it's free and you will be surprised at how good it is.

CiviCRM review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"CRM for non-profits that consistently delights by delivering more than expected"

What do you like best?

Range of functionality including full featured CRM, email contacting, events, membership, contribution payments. Integration with Drupal is outstanding.

What do you dislike?

Can be challenging to find correct user and admin documentation.

Recommendations to others considering the product

Be prepared to overlook minor imperfections to gain access to an amazing feature set.

CiviCRM review by Chris W.
Chris W.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Provides the flexibility and openness to achieve what we require."

What do you like best?

Event management, bulk mails and those 'hidden features' that surprise you for the best.

What do you dislike?

Some inconsistency within interface, sometimes a little slow.

Recommendations to others considering the product

Make a plan before utilising it.

CiviCRM review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Powerful free tool for NPOs"

What do you like best?

CiviCRM is free software yet the amount of functionality and power it provides compare to commercial products. It's geared primarily for NPOs and it fits many of their needs very specifically--most CRMs are geared more for sales and lack these NPO features.

What do you dislike?

The interface can be challenging to customize at times.

Recommendations to others considering the product

The CiviCRM team is very good and the community is very friendly. I highly recommend checking out their site and their demo.

CiviCRM review by Administrator in Public Relations and Communications
Administrator in Public Relations and Communications
Validated Reviewer
Review Source

"French Chamber of Commerce"

What do you like best?

That it is very easy to use and to understand. Also, it is very practical that you can modify a lot of settings yourself.

What do you dislike?

It would be practical if there would be even more compatibilities between the CRM and other programs such as Outlook, Word, etc.

Recommendations to others considering the product

More compatibilities between the CRM and other programs such as Outlook, Word, etc.

CiviCRM review by User in Civic & Social Organization
User in Civic & Social Organization
Validated Reviewer
Review Source

"Great database"

What do you like best?

Designed specifically for non-profits, community of designers and users that is getting stronger, openness to change and to new ideas, is open-source

What do you dislike?

Changes slowly based on the open-sourced format, can be clunky

Recommendations to others considering the product

hire a consultant to set it up and help you initially set up your data to avoid future headaches

CiviCRM review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"an open source CRM suited particularly to the needs of non-profit org's"

What do you like best?

It integrates so well with other software eg CMS (Drupal, Wordpress, Joomla), etc.

What do you dislike?

That it requires a knowledge of Unix to install, configure and maintain it.

Recommendations to others considering the product

Be prepared to learn enough about Unix to install/support it or get a service provider to do that for you.

CiviCRM review by Consultant in Graphic Design
Consultant in Graphic Design
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Integrates deeply with your website, you control your data"

What do you like best?

API and deep integration with Drupal; Webform-CiviCRM module makes it simple to link forms on the site directly to the CRM

What do you dislike?

A few features need a little more polish, but overall I love it

Recommendations to others considering the product

Try the demo site, ask for help on the forums

Kate from G2 Crowd

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