Clarabridge CX Analytics

(15)
4.0 out of 5 stars

Clarabridge is the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands.

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Clarabridge CX Analytics Features

Survey Management
Brand Design Consistency

Creates feedback forms that are consistent with the design of the site.

82%
(Based on 6 reviews)
Survey Deployment

Supports the creation and deployment of different survey types on different channels or devices.

75%
(Based on 6 reviews)
Feedback Collection

Solicits, captures, and centralizes feedback from both structured and unstructured sources.

88%
(Based on 6 reviews)
Device Responsiveness

Allows designs to adapt automatically to the device that users access the survey or software.

78%
(Based on 6 reviews)
Process Management
Feedback Aggregation

Aggregates feedback and transforms feedback into actionable insights.

85%
(Based on 6 reviews)
Trigger Alerts

Triggers creation of a new case after customer leaves feedback.

73%
(Based on 5 reviews)
Real-Time Analysis

Analyze collected feedback near or in real-time.

87%
(Based on 7 reviews)
Real-Time Action

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.

83%
(Based on 7 reviews)
System Management
Security

Provides a secure and compliant system.

76%
(Based on 5 reviews)
System Monitoring

Continually inspects, audits, and monitors system to keep it up to date.

82%
(Based on 5 reviews)