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Clarizen

Clarizen

4.0
(143)
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Clarizen is a leader in collaborative work management, bringing together cross-company project management, configurable workflow automation and real-time collaboration in an enterprise-grade platform.

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Clarizen review by Subash A.
Subash A.
Validated Reviewer
Verified Current User
Review Source

"Best Project Management and Collaboration Tool"

What do you like best?

Vast features, flexibility to customize, best workflow capabilities and cllaboration experience. Automated lot of workflows, communication and process improvement. Tremendously increased visibility of the work to all stakeholders, avoiding excel sheets and email communications. Robust Reporting and Dashboard features helping a lot.

What do you dislike?

More features for Administration module, like audit logs of settings and configuration changes. More features of Agile/Scrum would be great to have as many companies are going towards it.

Recommendations to others considering the product

Best Project Management and Collaboration tool I have seen in the industry. I highly recommend it. I do not see any other integrated tool like this in the market where all features are available in one place. Automated lot of our workflows, communication and process improvement. Tremendously increased visibility of the work to all stakeholders, avoiding excel sheets and email communications. Robust Reporting and Dashboard features helping a lot.

What business problems are you solving with the product? What benefits have you realized?

Whole business flow of our workflows with lot of time saving by avoiding manual work. Automated lot of workflows, communication and process improvement. Tremendously increased visibility of the work to all stakeholders, avoiding excel sheets and email communications. Robust Reporting and Dashboard features helping a lot.

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Clarizen review by Veronique L.
Veronique L.
Validated Reviewer
Verified Current User
Review Source

"Powerful, configurable yet simple and beautiful UI. Best solution out there."

What do you like best?

Extremely flexible, configurable and a great Project Management tool. Prior to chossing this solution I evaluated a handful of competitors and I cannot be happier with my choice. The Clarizen team is a pleasure to work with. I especially appreciate the free bi-weekly webinars, which offer administrators an open platform to share their questions where a Clarizen expert assists and walk you through solutions and/or recommendations. Their phone app is a great addition and works great when you are on the go

What do you dislike?

Some of the configuration processes are not as user friendly as you would expect. Feels like it takes a couple extra steps than it should. The Clarizen team is working on these improvements, and often release updates. Having said, they appreciate their users input to continuously improve their product.

Recommendations to others considering the product

I considered the following before choosing Clarizen and I am very happy with my choice.

Changepoint, Mavenlink, Microsoft, Oracle, Planview, Workfront, Wrike, Asana, Basecamp, Accelo

What business problems are you solving with the product? What benefits have you realized?

Eliminating the need for multiple programs to manage our Pro. Services projects

What Project and Portfolio Management solution do you use?

Thanks for letting us know!
Clarizen review by Doug S.
Doug S.
Validated Reviewer
Verified Current User
Review Source

"Clarizen has changed the way we operate!"

What do you like best?

Clarizen has an extremely robust configuration engine that allows you to build workflows to suit your organization and processes. The interface is also very customizable so you can accommodate the needs of each individual team or department. It has really improved our efficiency across our entire company.

What do you dislike?

Clarizen is missing a few things we really need like a full audit trail/history of changes to tasks within the system (but they are close to finally adding one).

Recommendations to others considering the product

Ask your account rep a ton of questions and explain your exact requirements specific to your business to ensure that it's right for you. Have someone on staff that has the aptitude to be able to learn the configuration engine to build customized workflows. It will save you time and money!

What business problems are you solving with the product? What benefits have you realized?

We operated heavily on monthly recurring tasks that are assigned to individuals or teams. Clarizen has made it easy to build those out reliably and automatically each month, whereas before it was a completely manual process that took someone almost a full week each month to complete. It is also helping us assign tasks across teams with greater visibility into time spent for our management team.

Clarizen review by Fernando C.
Fernando C.
Validated Reviewer
Verified Current User
Review Source

"Very customizable"

What do you like best?

The Custom work rules and the reports y can pull all the data that I need to represent the business needs.

The capability of measure and change things on the go if needed.

What do you dislike?

I think that there is a lack of structured documentation.

Of course, they had documentation, but the search engine is not very friendly, you jump between the user forum and the documentation if you search for a specific topic, and also there are a lot of enhancement request, that by the date you think they had already released but there is no following of that.

There is no documentation about the charts.

The interface its some times laggy.

Recommendations to others considering the product

You need to invest a lot of time in the administration of the platform at first, but it pays itself over time (If used as intended)

What business problems are you solving with the product? What benefits have you realized?

Managing our workload and the project management.

we can track punctually the activities of a determined task or project.

Clarizen review by Matthew J.
Matthew J.
Validated Reviewer
Verified Current User
Review Source

"Clarizen Enterprise Project Management "

What do you like best?

Clarizen provides our IT team, stakeholders and business leaders visibility to our project portfolio in real time. The part that I like best about Clarizen is the communication history that can be tied to each specific task. This allows the team to look back at decisions that were made as well as the logic behind those decisions. Clarizen is a great tool.

What do you dislike?

The most difficult part of implementing Clarizen in my environment was the initial configuration through the Clarizen Admin portal. It was quite overwhelming at first however after some practice I have become better at making changes on the fly. I am hoping to also attend one of Clarizen's on site training courses soon to continue to develop my skills.

Recommendations to others considering the product

Document your approval flows, use policies etc. before beginning configuration so you have an idea of what you want your end product to function like before you start configuring.

What business problems are you solving with the product? What benefits have you realized?

The primary issue that Clarizen has helped solve in our department is communication/visibility. It is very easy for the PMO to work in an isolated state with project documentation, project plans etc. Clarizen provides a one stop shop for all documents and project updates making it easy for our team to access the information that they need.

Clarizen review by Mark C.
Mark C.
Validated Reviewer
Verified Current User
Review Source

"Great all-in-one project management software"

What do you like best?

Clarizen works very well for our organization. The out of the box solution meets the main requirements of most of our projects, and the ability to customize the different modules takes it all the way. One of our favourite parts is the reporting, as we are able to build views which make the data inputted into clarizen actionable, which we use as the basis for our project meetings.

Clarizen also has one of the best user interfaces, making it easy for the team to work with, without getting lost in all of the features. It is a very intuitive design which has saved us hours in training, as a simple guide and walkthrough seems to be enough for most users.

What do you dislike?

It doesn't happen regularly, but there seems to be some glitches in the reporting and run time errors that produce error codes where there is noway to figure out why these were caused. Usually time resolves these, but in the moment it can be quite frustrating.

Recommendations to others considering the product

Think about how you want to structure the project before uploading tasks from another system. It helped to review our plan with the clarizen team so they could advise on the various ways to structure our plan. This includes Program, portfolios, task levels, milestone grouping, etc..

What business problems are you solving with the product? What benefits have you realized?

We are able to rollout large scale projects and keep track of all the main aspects, including tasks, milestones, time tracking, etc.. This has been one of the only tools that has enabled our team to pickup and go, without too much explanation.

Clarizen review by Aron G.
Aron G.
Validated Reviewer
Verified Current User
Review Source

"The Complete Package - Project Management Software Throughout the Process"

What do you like best?

Clarizen is an enterprise strength project management software to help from sale, all the way through delivery. Whatever your organizational function (operations, delivery, sales, management) the platform helps you do your job and have full visibility into what's going on.

What do you dislike?

Clarizen doesn't have much to dislike, but the interface itself is pretty clunky. The process of entering time in (for timesheet management) can inexplicably be buggy at times, and I wish it was easier to sort and work through job codes and functions.

Recommendations to others considering the product

I would recommend anyone considering adoption ask for full demos and trial. Also, given the barriers I believe exist with the clunkiness of the interface, be willing to give it time to prove itself to you. What I mean is, people might dismiss the platform because it can take a little getting used to. That is, I should mention, also true of Apple's IoS, Windows, Android, Photoshop, etc.... Give it a chance, and I suspect you'll be happy with what you end up with. Also, another bit of advice is to ensure you have a multi-disciplinary team evaluate as this is software the entire organization should be using. Once you've done that I imagine you'll learn if this is right for you.

What business problems are you solving with the product? What benefits have you realized?

We are a professional services firm and Clarizen is an *almost* one stop shop for everything related to project management. So project workflow and planning, customer satisfaction, project record keeping, managing handoffs, etc... all are done with the platform.

Clarizen review by fred A.
fred A.
Validated Reviewer
Verified Current User
Review Source

"Great tool for Gantt plannification"

What do you like best?

Creating a new project is easy and intuitive.

It is also a good tool for reporting to upper management from micro level (day to day progress of every team member) to something more condensed.

What do you dislike?

It is not geared for displaying images and large thumnails.

The user interface to change the column width and maintain consistency could be improved.

Recommendations to others considering the product

It is a very versatile tool that can be used for many thing.

I would not recommend using clarizen as a first project management tool...

start simple.. then switch to Clarizen once you really know what you want and how you want to use it...

What business problems are you solving with the product? What benefits have you realized?

We have improved our weekly communications... no more excels spreadsheets !

Clarizen review by Richard M.
Richard M.
Validated Reviewer
Review Source

"The PM solution for what you need today and tomorrow"

What do you like best?

The customization options are immense. Custom fields (across almost all aspects of the product), custom reports, custom business rules (both triggered and scheduled), and custom actions (manual triggers). All of this allows me to tailor the look, feel and behavior of Clarizen to our business needs.

What do you dislike?

You are limited to a single email identity in system-generated emails (through business rules).

That means If you have multiple business units, Clarizen is unable to fire off automated emails from (by proxy) ABC.com and XYZ.com, it can only email from ABC.com This makes external communication problematic. If they would allow you to specify the 'Send From' within each rule, this would be non-issue.

Recommendations to others considering the product

- If this is your first foray into finding a project management solution for your business, Clarizen may appear to offer much more than the requirements you have on your research sheet. If you select a product that checks all of your boxes and little more, you will end up outgrowing it within the first year. Clarizen has the feature set that you need today and much more that you will want tomorrow.

- Make sure that you have somebody on staff who can or can learn to code the business rules. you will find yourself creating a lot of them after your onboarding period and professional services time can get expensive if you need Clarizen to build out every custom field, rule and project template for you.

- Do you need Clarizen to cater to and represent multiple business units (internal or exterrnal)? Internally it can do this with no problem. If, however, you need to send communications out of Clarizen on behalf of different business entities, this could be an issue for you. Clarizen will not send emails from multiple email addresses (unless you send them all manually).

What business problems are you solving with the product? What benefits have you realized?

- A fully structured project schedule. Clarizen us the ability to focus more on individual customer needs by taking care of the minutia of milestone schedules (payment due, shipment, deployment dates).

- Our Project Coordinators are now able to manage a larger portfolio of projects than they were before Clarizen because of the automations and scheduling control it provides. This has allowed us to increase our FTEs at a slower rate as sales increase.

- Collaboration and sharing o common data has been greatly improved between our Sales, Accounting, Shipping and Implementation teams by providing a central source of data within Clarizen and automating notifications of key triggers (payment received, shipment ready) in real time.

Clarizen review by Joan Manuel A.
Joan Manuel A.
Validated Reviewer
Verified Current User
Review Source

"Best program"

What do you like best?

the way we can follow up the different projects and the way Clarizen manage my different projects in order to complete them. Also, I like how can improve our system and we can change the way we like it, the support is great, Andzrej is always in his very best to attend us. Thanks to Clarizen we can follow the tasks, the milestones and even we can view a Gantt with the timeline related to the project.

What do you dislike?

Lack of notifications, I would like Clarizen send a notification when my task is not complete

Recommendations to others considering the product

.

What business problems are you solving with the product? What benefits have you realized?

The excelent service with the customer

Clarizen review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Review Source

"Marketing Collaboration Experience"

What do you like best?

Clarizen provides a structured work flow for marketing projects that enables multiple users to collaborate on the deliverables and track progress. Overall, it achieves this goal well.

What do you dislike?

Perhaps not a dislike: Clarizen is focused on its marketing coordination features. Could it offer more supporting functionality for related needs of marketers? Perhaps, but that's not the intended goal of Clarizen, I would surmise. And that's fine. Focus on what you're good at.

Recommendations to others considering the product

Clarizen works well at least in a marketing-centric context with a marketing department interfacing with internal stakeholders to move forward marketing projects and deliverables. Understand that this is Clarizen's goal and mission - don't expect it to be something that it's not (it offers a social aspect, but let's face it, it's hard to achieve a decent % adoption company-wide without extensive promotion and buy in advocacy).

What business problems are you solving with the product? What benefits have you realized?

Clarizen is used by my company's marketing department to coordinate marketing support requests from hundreds of employees. My experience with the system has been fairly straightforward and positive overall. And from what I know, our marketing department has no plans to drop Clarizen for another tool since it accomplishes its goal at least adequately.

Clarizen review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Powerful - Unstructured - Unusual Customer Attitude"

What do you like best?

It's configurable. It's rated well. It would be hard to ask a question during pre-sales they cannot say yes to.

What do you dislike?

It's configurable. It's very easy to get into trouble with the product. For what is a financial system of record for us, it's incredibly easy to get disinformation. Clarizen is resistant to supply consultants, even when we offer to pay, in the quantity or duration we request. It is difficult to get best practice recommendations from them.

Recommendations to others considering the product

Be aware that their implementation services come from another vendor (spinoff from Clarizen) and that the handoff isn't great, and the services company may not really care what the Clarizen sales person sold. There also appears to be a complete lack of partners in the ecosystem if you want to hire other consultants.

What business problems are you solving with the product? What benefits have you realized?

Professional Services PPM and Time/Billing

Clarizen review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"Great for Project Management, not so great for other things"

What do you like best?

- Continuous upgrades to the product, adding useful features

- Really well designed reporting tool. Very useful and feature rich.

- Configurable to support more than just your project / program requirements (we are using it for helpdesk ticketing)

- Good time reporting / utilization capabilities.

- Good Resource Management capabilities

What do you dislike?

- Licensing (in general), is not budget friendly, compared with competitors

- While configurable to support more than just your project/ program management requirements, in hindsight, I would have stuck with just implementing project management and time management only.

Recommendations to others considering the product

Carefully consider your user licensing needs, that has been one of the biggest challenges with end-user (not department) adoption.

Look at your requirements carefully. They will promise a lot, but their core strength is project management.

What business problems are you solving with the product? What benefits have you realized?

It has been incredibly helpful for understanding time management/ resource management.

It is one of the primary reasons we've been able to greatly expand and been successful in our project management processes.

Clarizen review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Excellent Features and Easibility"

What do you like best?

Clarizen has a great reporting base - very easy to use along with the ability to create complex and informative dashboards. I also enjoy their community portal and support. When getting into a bind or not understanding how to get something accomplished, you can always search on their portal for a resolution. The support team is second to none, every time I have sent a question to the support team at Clarizen, they respond quickly with an answer to my question.

What do you dislike?

I don't clearly dislike anything about Clarizen but their are a few features I would like to see in the future.

What business problems are you solving with the product? What benefits have you realized?

Resource management - Clarizen has introduced a new resource management module to make it easier to request, add, remove resources.

Clarizen review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Clarizen has helped us from a program management perspective and in our planning/oversight function."

What do you like best?

One of the best functions of Clarizen is that it is web based allowing us to run international programs and all be on the same platform. The structure itself was built to run projects so it helps keep our program and project managers on the good path

What do you dislike?

There are two main areas of inflexibility. The first being time series reporting, where we report stats as of a specific point in time. Then around the automation of project creation. There are limitations in how flexible a project creation process you can put in place without creating a burdensome template management process.

What business problems are you solving with the product? What benefits have you realized?

Running a great deal of programs and projects across the globe. Standardization has been the largest benefit we have received.

Clarizen review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Amex Clarizen for project management"

What do you like best?

How all project data, files, and communications in connected and accessible. Gives unprecedented insight into project details and spend.

What do you dislike?

Reporting. While getting the data is fine, the outputs visually are rough. Columns need constant adjustments, the charts are limited (usually have to pull data into excel to get what I need), and the download to excel is not clean, causing a lot of reformatting to be usable. Also, the file viewer was no buggy that we disabled it.

What business problems are you solving with the product? What benefits have you realized?

Consolidation of project data from 13+ locations to one. All project tasks from job opening to estimating, to review and approval. Faster access to data, reduction of project closeout from 1 day to less than 1 hour.

Clarizen review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Solid performing software"

What do you like best?

the ability to use Clarizen within our own set of needs without having to customize the application. There are also the collaborative dashboard view where you are able to review multiple project timelines at the same time.

What do you dislike?

some of the old/past functions of Clarizen are no longer supported or available. Some of this includes the ability to send a task or milestone update to a user via email and have them update via email with comments as well without having to log into Clarizen.

Recommendations to others considering the product

To spend the time upfront to ensure you are building an effective tool for your application.

What business problems are you solving with the product? What benefits have you realized?

Collaboration and Project Management tasks. Benefits have primarily been the documentation of project events/emails/documents/etc.

Clarizen review by Administrator
Administrator
Validated Reviewer
Review Source

"I'm PM in our company and I'm also Administrator of our Clarizen"

What do you like best?

Clarizen has a lot of functionality that helps you to manage your project in a better way. The possibility to create so many types of reports that can help you to get any useful information is just amazing.

Navigation works very well, from each module you have reference to other related modules, which is very useful.

What do you dislike?

I can't say that I dislike any specific functionality but if you are relatively new to the system it is hard to remember what is where, because the system is really very big.

Sometimes it is hard to find an answer to your specific question in the Help section, so you need to bother support team and open the ticket.

Recommendations to others considering the product

Do not do too much customizations, try to use the native features

What business problems are you solving with the product? What benefits have you realized?

As a PM I manage my projects' budget and progress via Clarizen.

As an Administrator I follow up people's timesheets, get information about the utilization of each resource, create projects infrastructure for the whole company.

Clarizen review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Gets the job done"

What do you like best?

Clarizen settings allow for a dizzying set of powerful tool possibilities in workflows, validation rules, custom actions, field types, and data treatments. The tool itself is easy-to-use for the most part. I like the powerful views and reports features.

What do you dislike?

Module elements all look similar - it can be difficult to navigate when an Issue looks the same as a Request. There are no upfront or obvious versioning and history/change records: you have to build formula driven fields and workflow rules, custom actions. Issues and Requests are not directly relateable. Our instance is somewhat roped together in terms of architecture. License structure and access control is complicated.

Recommendations to others considering the product

Have a solid plan of design & purpose for the tool, and a hard set of requirements before talking to Clarizen. It's hard to build upon it later.

What business problems are you solving with the product? What benefits have you realized?

We're using Clarizen to gather the agency statement of work, establish project timelines for creative development, and to track the deliverables those projects generate. We've realized improvements to capacity forecasts and to on-time delivery of assets.

Clarizen review by Brandon B.
Brandon B.
Validated Reviewer
Verified Current User
Review Source

"Not great"

What do you like best?

Comprehensive project management tool with approvals and workflows.

What do you dislike?

I'm not a project manager by trade and I'm managing often 4-5 people on a 3 month project. As such, Clarizen is really tricky to use since it's not super responsive to changes as it's calculating dependencies, etc. Since I don't have many of those, it's frustrating to use the application.

What business problems are you solving with the product? What benefits have you realized?

Have a unified project management software across multiple divisions that is cloud based and can roll up easily the portfolio of projects we have.

Clarizen review by Chana L.
Chana L.
Validated Reviewer
Review Source

"Best for Ease of Use"

What do you like best?

Clarizen is really easy to use. The custom field and workflow calculations are very easy to learn how to write, as are reports. It is very straightforward in those areas.

What do you dislike?

Allocation of resources can be a bit finicky, and is not as intuitive as it could be. The Resource Planning addition has come a long way, however, and I think it is on the right track to becoming easier to use.

What business problems are you solving with the product? What benefits have you realized?

We were trying to give executives status at a glance of a large number of projects / portfolios, including metrics and strategic accounts. It was great to be able to see everything so clearly and easily.

Clarizen review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Project Management, Collaboration & Clarity"

What do you like best?

Clarizen is great for teams to create synergy and collaboration to manage projects and initiatives. The visibility and transparency it provides for reporting to management is essential. The ability to communicate gives the team the confidence in what we're doing.

What do you dislike?

Love the reporting and customization. Also love the ability to generate slides using slide publisher.

Recommendations to others considering the product

make sure you account for all of the custom workflow needs of your company. the level of customization will require many hours of professional services or your own admin configuration.

What business problems are you solving with the product? What benefits have you realized?

visibility into what the teams are working and the ability to prioritize the projects across our entire portfolio.

Clarizen review by Jason B.
Jason B.
Validated Reviewer
Verified Current User
Review Source

"Highly Configurable SaaS Tool with Great Overall Value"

What do you like best?

The Clarizen tool is likely the most configurable SaaS tool available in the PPM world - especially when it comes to the user interface. Meeting a company's need for custom fields & workflows to support unique processes is a major selling point of the tool.

Training and support for the tool is nearly unprecedented - there is high involvement from Clarizen staff to ensure both Administrators & End-Users have the assistance they need to utilize the breadth and depth of the offering in both a highly usable & highly available manner.

I believe one of Clarizen's strongest points of appeal is that it seems to be able to uniquely meet the needs of the SMB all the way up to true enterprise requirements for PMO's.

What do you dislike?

While V6 has brought with it a phenomenal amount of customization of the entire UI, I think there is a need for Clarizen to strike a better balance between providing more pre-configured interface & workflow options for those organizations that don't need that level customization, as it can be overwhelming.

Though it's understandable from the need to "support" the infrastructure (and from a revenue perspective, I'm sure), I think the current licensing limitations on workflow rules, but more importantly custom field creation, as well as the process by which those limitations are "calculated" is a little convoluted.

While mobile app is is fantastics, it's only available for Apple products and not for Android users, so for us, doesn't really provide any value (the supported Android app is the old mobile app and isn't very useful).

Recommendations to others considering the product

Clarizen has a ton of customization, but there a number of things that you'd expect to be able to do out-of-the-box that have to be setup via the customization/configuration settings. That being said, don't even bother with the Professional-level licensing, as you only a get a few customizations.

What business problems are you solving with the product? What benefits have you realized?

The Clarizen tool has greatly increased not only the visibility of projects across our internal organization, but has been able to allow us to provide better, more consistent project visibility to our customers as well.

Having a single place that is accessible on-demand for managing projects across our team has been a huge gain in efficiency.

Clarizen review by Nathan D.
Nathan D.
Validated Reviewer
Verified Current User
Review Source

"Configurable, Customizable and Collaborative"

What do you like best?

Clarizen is the best project portfolio management system that I've used and we've tried several other products in the past. I really enjoy the familiarity of the interface (anyone who uses social media feels right at home) but also the hidden depth with workflows and the InterAct engine.

If you can dream it up, Clarizen can likely do it with a few custom fields, custom workflows or a free app from the marketplace. The amount of customization that you can do to tailor the environment to work for you is amazing.

Nearly any view or screen you have setup in Clarizen can be shared with other users - even those without a Clarizen license. This capability is a real game changer for our ability to bring all of our users into the conversation, not just those with licenses.

What do you dislike?

Clarizen is not the cheapest solution out there - but it is worth what it costs

Recommendations to others considering the product

Try out the product and attend some demonstration sessions - the product really sells itself and it is easy to see how you can utilize it.

What business problems are you solving with the product? What benefits have you realized?

We are utilizing Clarizen for project portfolio management and for IT request intake and prioritization for all of our systems. We have realized a great improvement in efficiency, ease of tracking requests, and the ability to track resource utilization across all projects. The collaborative sharing capabilities are a huge plus for our business as well.

Clarizen review by Rajeev K.
Rajeev K.
Validated Reviewer
Verified Current User
Review Source

"Project & Program Management "

What do you like best?

The cloud build software is very robust, easy to manage the projects and overall engagement/program in this tool. software solutions lot of new features like milestone tracking, budgeting and provide proactive notifications to manage errors.

What do you dislike?

Creating fresh project is little confusing for beginners.

Recommendations to others considering the product

If you looking for ease to configure and implement the solution. This is the tool for it.

What business problems are you solving with the product? What benefits have you realized?

Using this as a software solution for managing day-to-day projects.

Clarizen review by Melissa S.
Melissa S.
Validated Reviewer
Verified Current User
Review Source

"Clarizen has improved our operations ten fold"

What do you like best?

Clarizen is great out of the box but has a fantastic configuration platform. As a software design firm, we value flexibility and really know what the web can do for us, so it's nice to see that Clarizen has developed a platform that we can use to streamline our processes even further!

What do you dislike?

Coming from an ERP system, the reporting was hard to ramp up on as it is very simple and straightforward, seems a bit backwards but it took awhile for me to wrap my brain around the simplicity. Where it could improve is reports on summarizing data, however, the excel plug-in can be used along with pivot tables for incredibly powerful results.

Recommendations to others considering the product

Definitely sign up for the trial and get as many people as possible to play with it. Also, the implementation package was a definite delight and if you have developers in your company, make sure that one of them sits in and learns how to use the configuration platform as it's very powerful and easiest for a developer to ramp up, but anyone can use it!

What business problems are you solving with the product? What benefits have you realized?

No one likes to do timesheets, however, as a professional services firm, they critical to our business. Clarizen has made timesheets more accurate and quicker to get in, making invoicing run a lot smoother at the end of the month! We have also seen a great adoption from our project managers and functional managers, seeing when people become available easily as well as project data is now highly visible and easy to consume.

Clarizen review by Phil S.
Phil S.
Validated Reviewer
Verified Current User
Review Source

"Clarizen Project Management - Powerful, Intuitive & Flexible - The perfect tool!"

What do you like best?

Clarizen is so easy to use, the vast majority of our users were up and running within minutes with only a basic training session. The powerful social module incorporates in-context discussions within each project, even to a task level. Flexibility is a very strong feature, with easily customisable screens, without the expensive 'professional support' some solutions require. Equally Clarizen's App Marketplace has many modules you can deploy, most of which are free.

What do you dislike?

The only area I feel that Clarizen requires significant improvement is in reporting. While all the typical basic reporting is well covered and comprehensive, we have requirements for much more complex reports that are not achievable using the reporting tool. Having said that it is so easy to export data from the system, we have developed these reports outside the solution using standard programs.

Recommendations to others considering the product

Clarizen is a great solution, feature rich and extremely flexible. With this level of flexibility I would suggest anyone considering Clarizen ensures they know what they are trying to achieve, though the Clarizen team are very good at assisting in identifying this with you.

What business problems are you solving with the product? What benefits have you realized?

Prior to deploying Clarizen, we managed our projects using a mix of MS products (Project, Excel etc.) as our portfolio of projects grew this became increasingly unstable and unsustainable. Deploying a full featured PPM solution has enabled us to easily see a real-time overview of our projects, both in terms of progress and in effort. Time reporting has also been included with a custom module developed specifically to meet our requirements.

Clarizen review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Easy to use project management software"

What do you like best?

Clarizen has all of the power features I would expect in a project management software. Access / Roles are also customize-able so that I have control over who who can interact with the project. The export options for reporting are a huge time saver.

What do you dislike?

There is a slight lag in the hosted version. It hasn't been a huge problem, but it can be noticeable at times and does slow me down. I also wish there were more keyboard shortcuts available so that I could quickly perform data entry on project tasks without having to use the mouse to click.

What business problems are you solving with the product? What benefits have you realized?

Project tracking, Resource loading, Reporting, creating visibility into Projects, Programs, & Portfolios.

Clarizen review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Smoth Rollout, Great Feedback from the community"

What do you like best?

The tool is easily configurable, just to mentioned, I'm not a developer and after two days of online training I was able to work by myself.

What do you dislike?

The only thing I think it could be improved is the licensing model, maybe tailored to better suit different companies need

Recommendations to others considering the product

Clarizen was the better cost benefti PPM tool for us, comparing to Planview, Microsoft PPM, Clarity, Service Now

What business problems are you solving with the product? What benefits have you realized?

Project and Portfolio Management. All roadmap planning of our IT department has been created using Clarizen and we are very happy witch the results on project prioritization and resource planning

Clarizen review by Internal Consultant in Renewables & Environment
Internal Consultant in Renewables & Environment
Validated Reviewer
Verified Current User
Review Source

"Clarizen enterprise PMO user"

What do you like best?

Clarizen provided an intuitive portfolio view of all the projects in an organization. It was also easy to start new projects and collaborate with end users on projects and tasks.

What do you dislike?

The change management and roll out was too long. Basic reporting took too long to roll out and it was not accompanied with any training and ultimately was not useful.

Recommendations to others considering the product

Make sure you have a clear rollout plan for the software and that you have a clear path for change management. Having an organization that is project focused or familiar with the process of project planning and task management would be most helpful ensure success. Ideally a phased rollout with a couple of projects selected to be walked through the use of clarizen would likely lead to more success.

What business problems are you solving with the product? What benefits have you realized?

Problem was to get an enterprise portfolio view of all the projects in the organization. It did not receive these benefits and ultimately we made the decision to no longer use the software.

Clarizen review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Clarizen Clarity"

What do you like best?

I like the prioritization Clarizen gives to our projects. We're able to create dependencies for task which assist in keeping the projects on schedule.

What do you dislike?

Clarizen seems to be temperamental if you aren't logical on how each functionality works. Once you learn more about the tool it can be super useful for many things.

Recommendations to others considering the product

Learn as much as you can about the tool. It will make life easier.

What business problems are you solving with the product? What benefits have you realized?

Reporting financials is a big plus. Time and expense tracking also very helpful since we are able to get detailed information from resources time sheets.

Clarizen review by Kimberly C.
Kimberly C.
Validated Reviewer
Verified Current User
Review Source

"Clarizen for Project Management"

What do you like best?

Key features that we use: Salesforce integration; document or file management integration with Box; social collaboration; dashboards; automated notifications; work flow rules; customer collaborator feature; scheduled reports; project highlight reports; Gantt Chart and Road map widgets; customizable app plug-ins; and customizations galore.

What do you dislike?

Areas for improvement: Out of the box Clarizen offers "canned reports" but it was not easy to learn how to create the customized reports that I needed for my business unit. It would have been nice to have a report suite that contained examples tied to a business question or objective in order to better understand the application and use of the canned or dashboards reports. The Salesforce integration model did not provide the level of API security that our IT Security team required. The tool did not offer the data file security required by our IT Security team to use the Clarizen standard data file management features so we had to integrate with Box for file managemen

What business problems are you solving with the product? What benefits have you realized?

MedImpact is a Pharmacy Benefits Management company with about 1001 to 5000 employees. Clarizen was selected to be the Project Management tool for the Implementation Services business unit. The Implementation Services team did not have a cohesive way to manage the New Client implementation projects. The existing tools and manual processes limited the capacity of new client projects that the business unit could accommodate and made it difficult to track down related emails, files, and decisions. If our sales teams have a really good year we would exceed our capacity to implement new business. For sustainability we had to move out of the dark ages of project management, Clarizen was our “light at the end of a tunnel”. Clarizen offers the best of social media, project management principles, work-flow automation, and an intuitive user interface design. Clarizen “Partners” with you to provide the best the tool can offer to improve your daily operations and reduce manual processes. The Clarizen Customer Success Team provides the best support and guidance that I have seen in years. This growing company is setting the bar for business to business relationships and project management solutions. While this tool was selected for one small business unit we are expecting that the tool will be used by many other business units as the versatility of the tool can accommodate their project management business needs.

Clarizen review by Mandy L.
Mandy L.
Validated Reviewer
Verified Current User
Review Source

"Time Tracking, Support Tickets and Expenses All in One Place"

What do you like best?

It's fantastic to have one program to use for so many functions. Clarizen is where I track my time, submit expense reports and requests for IT help and manage PTO requests.

What do you dislike?

It's not the easiest software to use and has a bit of a learning curve. There are so many aspects to it (it's so complicated) that it can take a long time to learn. Also, the interface is not the most intuitive and looks cluttered and complicated.

Recommendations to others considering the product

You'll need to plan for a few training sessions when introducing new employees to Clarizen; it's not intuitive and takes a while to learn.

What business problems are you solving with the product? What benefits have you realized?

Clarizen allows my agency to track time spent on various agency projects and manage expenses related to those projects.

Clarizen review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Just an OK product"

What do you like best?

Clarizen keeps all of our marketing team informed on all project status' and provides the visibility we need into every project across the organization. It is also great for the history function and being able to go back and reference projects from years past.

What do you dislike?

Clarizen makes it very difficult to enter projects. It is extremely cumbersome to set up and activate a project, especially when projects are very detailed and lengthily like ours.

What business problems are you solving with the product? What benefits have you realized?

Clarizen gives us visibility into projects and cuts back on the back and forth between project owners and the functional teams.

Clarizen review by Amber K.
Amber K.
Validated Reviewer
Verified Current User
Review Source

"Clarizen"

What do you like best?

Reporting is very easy to use. The stopwatch feature is awesome and helps with time tracking. Projects can be manipulated as needed and there's a better way to capacity plan.

What do you dislike?

The system can be slow at times and if you move too quickly dates can get messed up.

Recommendations to others considering the product

Ensure there is adequate training on the product.

What business problems are you solving with the product? What benefits have you realized?

Capacity planning. Resource planning. Huge for Project Management.

Clarizen review by Amanda J.
Amanda J.
Validated Reviewer
Verified Current User
Review Source

"Clarizen offered cohensive project management software with concierge support"

What do you like best?

The collaborative nature of Clarizen helps coordinate any type of project. time tracking is

What do you dislike?

The inability to revert a project back. It is impossible to calculate possible timelines based on different scenarios.

What business problems are you solving with the product? What benefits have you realized?

Management of capital finances for corporate projects is made possible through the request process.

Clarizen review by Barb W.
Barb W.
Validated Reviewer
Verified Current User
Review Source

"Powerful tool"

What do you like best?

Clarizen helps us plan, collaborate and report on everything we do.

What do you dislike?

There is nothing that I dislike about it.

What business problems are you solving with the product? What benefits have you realized?

Using project templates lends consistency and clarity to our work. Time tracking allows us to showcase what we've done as well as plan for the future.

Clarizen review by Raymond L.
Raymond L.
Validated Reviewer
Verified Current User
Review Source

"Solid PPM tool with lots of configuaration opportunities"

What do you like best?

Dashboards and reporting functionality is very configurable

What do you dislike?

The lack of true program management functionality

Recommendations to others considering the product

Create some valuable program management functionality that is similar to the project functionality. In addition, scenario building at all levels, projects, programs, and portfolios.

What business problems are you solving with the product? What benefits have you realized?

Progress on major programs for the Enterprise

Clarizen review by Jeffrey D.
Jeffrey D.
Validated Reviewer
Verified Current User
Review Source

"Clarizen Project Management"

What do you like best?

Lots of customization, tons of data, and a SQL-like API. The support crew is amazing. Hands-down the best, on par with Rackspace.

What do you dislike?

I wish it was cheaper. Or had more flexible options for purchasing. It's not bad, but who doesn't want cheaper stuff? The lack of a canned process for rookie project managers is a hurdle. You'll want to train some people on Project Management skills before/while implementing Clarizen.

Recommendations to others considering the product

Train your staff in project management alongside rolling out Clarizen. It won't teach you. It won't give you a process to go by. It will give you tons of options and customization you can use to make it work for you.

What business problems are you solving with the product? What benefits have you realized?

We moved from a basic time-tracking app to Clarizen. Now we can make decision based on hard data, and not have to deep-dive to do it. Before, obligations were being skipped and now employees get a clear list of things to accomplish, timeframes to do them in, and a project to hold it all and sum it up. We get reporting, and details via the API, too. There's a ton of customization we leverage to make it fit our process, in a good way. Managers have crystal clear visibility to the status of the projects. Time gets entered on time, and tasks get accomplished on time. Before, the lack of visibility meant we often didn't know until it was far too late.

Clarizen review by Gaurav K.
Gaurav K.
Validated Reviewer
Review Source

"Awesome Project Management tool "

What do you like best?

Its been 2 years I am working on Clarizen, I found Clarizen is a perfect Project Management tool. Clarizen gives you lots of flexibility to manage your project as per the industries standard. Thanks to Clarizen team to make the life easy of Project managers.

What do you dislike?

Sometimes complete information not available at Clarizen success website

Recommendations to others considering the product

Guys, Clarizen is a gift of God for project managers. This will make your life easy.

What business problems are you solving with the product? What benefits have you realized?

We are using Clarizen for Project management and Marketing marketing campaign

Clarizen review by Mimi B.
Mimi B.
Validated Reviewer
Verified Current User
Review Source

"Best Cloud Based PM Tool"

What do you like best?

Simple interface that integrates with SharePoint for visualizations. Easy export to Excel and MS Project. On-line learning through Clarizen University is top notch.

What do you dislike?

Not much to dislike. The reports could be a bit easier to customize by adding the ability too add more custom fields

Recommendations to others considering the product

Project Management light. Easier than PM Project with very good tracking visuals.

What business problems are you solving with the product? What benefits have you realized?

Our typical Pharmaceutical PM tools are very heavy and detail oriented. Clarizen offers a light touch version to track projects at a high level. The visualization in SharePoint allows top management to review in an easy format.

Clarizen review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Endless Customization but difficult to use/learn"

What do you like best?

I like that I am able to see how my task is related to a bigger project and the other dependencies that are related to the project. It helps with transparencies and eliminating silos. Clarizen is can be completely custom based on your needs, which is great for large companies where certain team members handle certain tasks/projects.

What do you dislike?

It's very difficult to learn, there are a lot of buttons/clicks to get to where you need to go or to find certain things that are needed to complete your task. This could be because of how customized our instance is.

What business problems are you solving with the product? What benefits have you realized?

Clarizen is helping us provide transparency across our marketing department and it allows stakeholders to see where there are bottlenecks and areas/processes we can change for the better.

Clarizen review by Executive Sponsor in Hospital & Health Care
Executive Sponsor in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Powerful and flexible"

What do you like best?

Clarizen lets me work the way I want to. At the core, it is a powerful PSA solution yet it highly configurable and allows me to create custom workflows, custom fields and validation rules to ensure we are supporting our business requirements.

What do you dislike?

The reporting module needs some work. Most of the standard reports are not editable therefore they have little value as we regularly need to modify reports to include specific information. Also, my biggest pet peeve is that the columns in views are not "sticky" They seem to have a mind of their own. Some columns display much larger than needed while others are significantly minimized. If Clarizen fixed one thing this would be it, from my perspective.

Recommendations to others considering the product

Don't under estimate the level of effort to implement Clarizen. Out of the box you can get the Clarizen solution up and going quickly, however to leverage the full capabilities of the solution takes significant planning and implementation. Leverage the wealth of information that Clarizen provides. The "office hours" seminars are excellent for asking questions and configuring your environment.

What business problems are you solving with the product? What benefits have you realized?

Improved consistency of delivery across our project portfolio. Improved visibility of all project activities. Key performance indicators to allow us to effectively manage our business and drive ongoing improvements.

Clarizen review by Kristine R.
Kristine R.
Validated Reviewer
Verified Current User
Review Source

"Easy to use but bot the best fit for our processes"

What do you like best?

It is very easy to enter projects and tasks into Clarizen. The email alerts are nice when something is due.

What do you dislike?

We have had a few issues with tasks disappearing as well as our dates rearranging themselves. We have some customizations so that might be the issue.

What business problems are you solving with the product? What benefits have you realized?

We are able to store all of our department tasks in one place. It makes it easy for any user to see what the team is accomplishing and what still has to be completed.

Clarizen review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Clarizen is easy to use and keeps me organized"

What do you like best?

My favorite thing about Clarizen are the discussion boards! Instead of updates taking place in email and lost later, they are stored in the project plan.

What do you dislike?

Lack in depth understanding of all features. Clarizen has a lot of bells and whistles, I wish I understand how to make use of them to help me do my job!

Recommendations to others considering the product

Easier bell and whistle use

What business problems are you solving with the product? What benefits have you realized?

Solving visibility across professional services. Benefits are visibility and less verbal and written communication.

Clarizen review by Aldo Y.  M.
Aldo Y. M.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Excellent management system"

What do you like best?

Simple interface with a visual design that allows anyone to understand and track projects in an easy way.

What do you dislike?

Security could be better, sometimes it is very easy to access information.

What business problems are you solving with the product? What benefits have you realized?

Tracking of projects and management of deliverables.

Clarizen review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"Useful tool - a little slow to load but very functional"

What do you like best?

Great tool, use it daily to monitor profitability of our consulting projects. Report capabilities help tremendously with pricing retentions and, managing resource loads between my team.

What do you dislike?

The program runs a little slowly. Loading data between pages is delayed and it though not detrimental to the functionality, you have to be patient.

What business problems are you solving with the product? What benefits have you realized?

Managing resource loads between teams and assigning projects to the correct resources. Also tracking profitability of projects - this aspect is extremely useful.

Clarizen review by Lee S.
Lee S.
Validated Reviewer
Verified Current User
Review Source

"Best decision for an online PM system!"

What do you like best?

Clarizen exceeded each of our requirements!

I liked best its user friendliness, flexibility (which allowed us to customize the system to fit exactly to our needs), and the fact that Clarizen integrates with other systems. We already had a CRM for our sales divisions and an ERP system for our Finance, so we had to find a solution that will integrate with these two, and we deployed Clarizen at the heart of our work environment.

Last but not least - their service and support is one of kind!

What do you dislike?

It doesn't know to make coffee..... ;-)

What business problems are you solving with the product? What benefits have you realized?

We are using Clarizen for all project's task management, time reporting, budget tracking, deadlines and communication. The flexibility of the system, which allowed us to customize a database of translators according to our special requirements - is amazing! and the greatest benefit is the time saving and efficiency we gained by integrating Clarizen with our Finance ERP. Not only we get a real-time information now, but we also saved a lot of time by automating our processes (for example: issuing POs and invoices approval process is done using Clarizen and saved hundreds of hours per year!).

Clarizen review by Jeff S.
Jeff S.
Validated Reviewer
Verified Current User
Review Source

"Best In Class "

What do you like best?

Clairzen is a robust cloud based project management software for the collaboration age. The flexibility to adapt and mold your instance to suit the individual business needs is extraordinary. Clarizen has provided a more efficient way to manage our projects while reducing key detractors such as meeting times, project lengths, etc.

Of all the tools in the enterprise Clarizen affords any company the needed flexibility to have the software work for you not against you.

What do you dislike?

Clarizen can be cumbersome for end users; in the current v6 version through all the customization the instance has lost major screen real estate and or functionality. No longer is the tool as simple as it once was which is a major pain point for new users of the application.

Additionally; Clarizen can be complicated when it comes to customization needed; experience in html programming is necessary or reliance on Clarizen increases tremendously.

What business problems are you solving with the product? What benefits have you realized?

More efficient project execution - Through a collaborative enviornment project managers no longer have to wait for a meeting.

Resource capacity planning - Visibility into individual project manager load is not a real and tangible item

Executive Updates - Gone are the days of ppt. slides or ad-hoc reports - system generated dashboards and reporting are now providing actionable information

Clarizen review by User
User
Validated Reviewer
Verified Current User
Review Source

"Clean interface for project management but UI could be improved"

What do you like best?

Clarizen has a lot of great features for power users and its basic functionality is easy to understand and use.

What do you dislike?

The user interface can feel cluttered, and I find that buttons are often not where you would expect them to be. Sometimes it feels like the site takes ages to load.

What business problems are you solving with the product? What benefits have you realized?

Time tracking and reporting are quick and easy with Clarizen, and project plans with dependencies have allowed us to make on the fly adjustments easy.

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Clarizen
4.0
(143)