Classy makes it easy to create campaign or event pages. Their platform integrates pretty well with Salesforce and the back end is pretty powerful as well, allowing for payment processing, reporting, communications, payment management, etc.
Additionally, their customer service is really great and their educational resources have been a great help to our organization.
Despite challenges listed below, Classy is going in the right direction with regularity. The campaign interface continually improves, the Salesforce integration has made great strides, and the new campaigns they’ve made available are great.
- Glitches in the campaign interface. It’s not like there are a ton, but there are a few that are bothersome and the design editor is often wonky. I recently spent 2 extra hours creating an image in powerpoint of a text box with an image in it because the design editor couldn’t wrap text around an image.
- The Salesforce integrations needs to be easier to use and more comprehensive. The Classy team does a great job already, but we find the need for custom fixes which take a lot of time and expertise that we don’t really have.
- Classy is expensive. Though it offers a lot more than other similar services, when the processing fees are added to the contract cost, it’s real money for a small NGO like us.
It's an excellent online giving and registration platform, especially for a small non-profit.
Classy has allowed us to improve our online campaign & giving capacity. It has helped us get much better at this and address these needs quickly.