After implementation, I received multiple emails from finance that they wanted to charge an additional $10,000 for competencies that I had added to the system. Competencies are capabilities you want the applicants to have in your postings. At the time, I had literally THREE employees, so an additional $10K was ridiculous. Furthermore, the additional cost was not in the contract--- they just said it was corporate policy but agreed it was not in the contract.
Most recently, I asked to add on onboarding to my functionality. For the 12 employees that I have, their additional charge was about $6,000 per year. The sales person stated it would be $1300 per year for any number of employees as their standard rate. However, when I asked him to send the pricing it was $6000 in ADDITION to what I am already paying. When I told him that was different than his verbal discussion, he stated that they changed the pricing models internally and the number was different than he expected as well. I stated that they were pricing themselves out of the market. He stated he had given the same feedback to his leadership but had not gotten any favorable response.
I believe the software is good, but there Clear Company sales department seems very unethical. They are sitting in a back room somewhere coming up with ways to exploit clients that have signed up for base functionality and rip them off as they grow. It is a shame because there is an opportunity for them to be transparent with their clients and grow in an ethical manner. If it were ONE issue, I would say maybe it's a misunderstanding... but the TWO issues together lead me to state that the sales leadership needs to receive a message from their client base that unethical behavior is not acceptable.
Do not sign up for base functionality without having it clearly laid out what it costs for future functionality. They change their contracting approach frequently to exploit additional dollars from existing clients. They don;t have a consistent pricing model. Sales team pricing is all over the place and leadership seems unethical in their business practice.