What do you like best?
The platform is really complete. Really easy to deploy and start using. It's just plug and play.
You can use multiple access types, from your laptop or phone.
What do you dislike?
So far, the only thing we dislike are the limitations in the free mode. If you pay, there is no problem.
Recommendations to others considering the product
If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk. It's a very good option in the market, and easy to adapt to your front-end theme.
We try several options, and we decided to use ClickDesk because the ease and package of features.
If you want to be consistent with the style in your site, you can customize it with no problem.
What business problems are you solving with the product? What benefits have you realized?
We had an e-commerce, and we could contact the clients in real-time. All the questions could be answered in seconds.
Before we use this software, the usual contact was via email. The customers usually did not concrete the order. After this implementation, the communication was really online, so the sales were most easy to complete.