What do you like best?
I can use ClickHelp everywhere, just need a browser and Internet connection.
The Restricted Access functionality is very nice, I give my clients access to the documentation for their review. They review online, and tell me what needs to be tweaked.
I can export to a number of output formats, depending on what output every client needs.
Their tech support is very helpful, and can always assist me with any question even during weekend!
What do you dislike?
Can't even imagine right now - great product, very responsive tech support, I love it! Would probably like additional ready documentation templates to use - they offer 6 right now, and would be nice to have a larger library. Anyway, I have built my own templates already, so not a big deal.
Recommendations to others considering the product
Great choice for those who need a cloud solution with online editing and single souring features.
What business problems are you solving with the product? What benefits have you realized?
First of all I save time, and this is a huge benefit on its own! I create the docs online, from any computer, even during business trips. I give my clients a password-protected online version to check, and then I can quickly make edits based on the client feedback. Also, I save budget, since I can use one tool to create a number of outputs - CHM, Web Help, PDF, MS Word. I don't use the ePub output yet, but I am sure the time will come!