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ClickSoftware

3.7
(37)

ClickSoftware is a provider of field service and workforce management software and solutions for every size of field service business in any industry.

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Showing 37 ClickSoftware reviews
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ClickSoftware review by Mario A.
Mario A.
Validated Reviewer
Verified Current User
Review Source

"Great overall experience. Is a good product, solid roadmap and excellent support team"

What do you like best?

ClickSoftware is a great product. Wide varieaty of out of the box features, and very configurable.

It has a solid roadmap. The new version (Edge) is a major upgrade and it solves some of the main disadvantages the product had.

The ClickSoftware support team is excellent.

What do you dislike?

In current version (8.3) the technology used in ClickSchedule is not optimal. It has Silverlight, so you have to use Internet Explorer to use ClickSchedule. Besides, Silverlight is an outdated solution.

This is already addressed in the newer version, but we are in the middle of the migration project

Recommendations to others considering the product

Do your own research. Be careful to select the implementor, as the implementation process is very important for the rest of the project.

Don't use customizations! Although ClickSoftware is a flexible producto, try to use only out of the box features and don't use customizations. We are currently in the middle of a migration project, and now we have to get rid of all of the custiomizations we made in the past.

We prefer to work directly with ClickSoftware Professional Services as an advisor. Having their direct opinion is very important for quality assesment

What business problems are you solving with the product? What benefits have you realized?

We are an Insurance Company, and we selected ClickSoftware for Roadside assistance.

The problem we had was that we didn't know where our technicians were, or whethere they were available or not. We didn't have any visibility, and we didn't have any optimization neither. All of our assignments were manual.

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ClickSoftware review by Abhijeet P.
Abhijeet P.
Validated Reviewer
Review Source

"Best for Field Engineers!! "

What do you like best?

I'm enabler and have tested this application for our Vodafone Field engineers.

It is very nice and easy to track all day tasks remotely.

Best tracker and ease of use are the best features which I have seen.

Click team is very supportive and provides upgrade frequently.

What do you dislike?

Requires VPN connectivity as it is accessing internal resources of organization.

VPN is quite painful if it is not working then app wont work on normal internet. this is quite dependency and user has to end up with no solution sometimes.

Lagging sometimes while connecting

Recommendations to others considering the product

I WOULD RECOMMEND THIS SOFTWARE TO ONE AND ALL WHO WANTS BEST TRACKING OF DAILY BAU TASKS. HIGHLY RECOMMEND!!!

What business problems are you solving with the product? What benefits have you realized?

Field engineers from all location can access their tasks remotely and efficiency increased drastically.

Now we are able to get full visibility on daily tasks and easily manage.

What Field Service Management solution do you use?

Thanks for letting us know!
ClickSoftware review by Fernando P.
Fernando P.
Validated Reviewer
Verified Current User
Review Source

"Very good product and excelent service"

What do you like best?

The product is very well designed, you can do a lot using just the configuration front-end application. Besides the professional service stuff really try to meet the goals of the company.

What do you dislike?

The lack of support in spanish is something that need to be improved. The performances of devices is something that need to check carefully prior any purchase.

Recommendations to others considering the product

At the beginning of the project ask for prototypes of ClickMobile application forms. There are many details that are really hard to understand just reading the designed documents provided by Click. Also pay attention to the performance of devices and assure that those really meet your expectations.

What business problems are you solving with the product? What benefits have you realized?

We integrated several legacy CRM systems, now all the tasks that need to be attended in the field are using the Clicksoftware. Now we have a centralize software that help us to focus on field productivity.

ClickSoftware review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"Great worked program"

What do you like best?

I think the best program of human resources management for the ease of dealing with data and simplicity of use. It allows managers to optimize resources, reduce overtime and downtime and, in parallel, increase the productivity of the organization and the strategic planning of resources.

What do you dislike?

The worst thing is that sometimes the system may fail and hang, or go slow, or present some errors when transcribing some important data. These are details that can be improved over time.

Recommendations to others considering the product

I would optimize more routes at street level, minimizing the time between trips would be better. It would also combine more tasks in the same environment and integrate all monitoring systems. It is possible to improve the processing of thousands of calls and reprogram them based on their importance. I would implement the integration with mobile devices.

What business problems are you solving with the product? What benefits have you realized?

The problems of expenses and structuring of the staff were solved without any kind of problem with the Click Sfotware program. It get to accelerate certain steps and increase the speed to perform some tasks.

ClickSoftware review by Roberto C.
Roberto C.
Validated Reviewer
Verified Current User
Review Source

"The way to optimize the workforce"

What do you like best?

A key aspect is the ability to handle variations in real time. All the best schedules must confront reality and the inevitable surprises that this hides.

By using ClickSoftware you can review its business model while managing scale and a large number of technicians moving the workforce towards the areas or tipolgie more important or strategic intervention.

What do you dislike?

At the moment the schedule of time travel is not dynamically updated with traffic infos: this is an important aspect in the big cities and the scheduling algorithm must also take into account the availability of the single technical materials

What business problems are you solving with the product? What benefits have you realized?

It 'was possible to introduce the single operator, reducing the time of intervention, fearlessly face the new KPI introduced by national legislation and initiate a timely monitoring of all activity for better management of operational operating costs

ClickSoftware review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Verified Current User
Review Source

"Application Manager"

What do you like best?

I like the integrated solution for out of the box configuration.

What do you dislike?

Customizations or a propensity to customize configuration just because a customer says they have unique needs. There is enough OOTB config items in the software suite that ClickSoftware should be able to push back on clients with pride in their products. Click used customization to gain insight into add ons and standardizing the product but clients with customizations are left with the custom components and this ties their hands and willingness as clients to upgrade on ClickSoftware's internal desired schedule to move clients to version 9 or whatever it is called now.

Recommendations to others considering the product

Be aware of Click's own desire to maintain their relationship with you as a customer based on when you signed your agreement and pricing with them. Company direction at Click will change several times and their tone with you or their desire to help you with external vs internal solutions along with it. An example is the Cloud being an enabler for your business 4 years back and that it will not handcuff you or hinder you for years to come and all existing external APIs can be sorted through and supported. Well now that they have expanded their offering of applications and add-ons, and though the technology for web APIs is industry standard, you'll find their tone and solution is always one of an internal product solution and the cloud is being used as a vehicle to sell products (with customizations tying you down where business needs aren't met) rather than deliver what the customer might want i.e. a generic web service. Additionally accounts are mishandled and shift hands several times and it is even worse when dealing with support cases that remain open for months without resolution. There's no idea of SLAs for time to resolve, just someone sitting in India for Sev1 ticket to say "we answered in five minutes". This is really unfortunate as we felt we were moving forward with Click. The product is great in terms of end to end solutions for mobile workforce solution delivery and their integrations. Optimization is also a key benefit that is seeing material gains in how we run and reassess our operation.

What business problems are you solving with the product? What benefits have you realized?

Resource Planning, Daily Scheduling Deployments, Workload Optimization and Reassessment, Mobile timesheets, and payroll and billing integations as well as Data feeds into BI tools.

ClickSoftware review by Executive Sponsor in Automotive
Executive Sponsor in Automotive
Validated Reviewer
Verified Current User
Review Source

"The product offers a wide variety of scheduling functions."

What do you like best?

The scheduling capabilities of ClickSchedule is unmatched. ClickMobile is easy to deploy and maintain. The product is easy to integrate with and in context to other workforce management solutions simple to implement

What do you dislike?

Remote support can sometimes be challenging. There is no direct access to technical support from a customer perspective. Customers need to work through a partner. The other problem is product updates are not communicated that well. I did register on the ClickSoftware customer portal and will see if that make

Recommendations to others considering the product

The choice of implementation partner is critical. Make sure during the vendor evaluation process that the implementation partner has the necessary ClickSoftware skills to implement the solution.

What business problems are you solving with the product? What benefits have you realized?

Automated dispatch solves a productivity and response time problem in our business. The service levels to our customers are improving all the time.

ClickSoftware review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"Click software"

What do you like best?

The software is extremely helpful when you are working with a field based workforce. For the most part, it is simple and easy to use but also allows for customization.

What do you dislike?

The initial set up and launch does require some support from either Click or others in order to get the most out of the tool and limit future rework.

Recommendations to others considering the product

Before making the commitment to purchase, be sure you spend time talking to others that have implemented the software.

What business problems are you solving with the product? What benefits have you realized?

We are delivering a unique product what requires us to adhere to specific appointment times. While this is not the most common application of the software, it does allow us to utilize this for our specific needs. Click does help us be as productive as possible under our parameters.

ClickSoftware review by Executive Sponsor in Hospital & Health Care
Executive Sponsor in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Disappointing"

What do you like best?

A good concept and provides a good workforce management solution.

What do you dislike?

We implemented ClickSoftware in our company to try and improve the way we manage our field engineers.

We found that communication and willingness to resolve issues from Click was extremely poor.

Click personnel and technicians constantly provided incorrect information or blamed our system for the calendar not working as we requested it to.

When we ask on resolution on key issues the advise is usually to use a complicated work around rather than a workable solution. otherwise we would need an expensive a software change request.

Recommendations to others considering the product

before you go ahead make sure their base version matches your business needs exactly.

ask for detailed end to end demo of their product. get it witnessed by teams on the ground who will actually use it.

if they promise a resolution get it in writing, and get them to give you a detailed workable explanation of the resolution because chances are the resolution they provide will probably be useless.

What business problems are you solving with the product? What benefits have you realized?

workforce management.

ability to manage a large amount of schedules.

ClickSoftware review by Maryam K.
Maryam K.
Validated Reviewer
Review Source

"Helps with organizing field workers ; but very expensive."

What do you like best?

I like how we are able to distribute different tasks into diiferent resource pools. 20,000 tasks in 100 resource places , based on location , experience , and skill.

What do you dislike?

Licensing can easily become very expensive and this is a difficult hurdle for new companies just adopting this software.

What business problems are you solving with the product? What benefits have you realized?

Click has helped us better manage and distribute our resource , schedule deployments of field staffs , has helped with better optimizing our workload , payroll and integration of billing system into our business intelligence program.

ClickSoftware review by Sandeep P.
Sandeep P.
Validated Reviewer
Review Source

"Click software review"

What do you like best?

I have used click for WFM processes for my client and it has been really helpful for field agents and work scheduling.

What do you dislike?

It's very slow and takes a lot of time to process. This takes a toll on the agents

What business problems are you solving with the product? What benefits have you realized?

We were able to assign field technicians really easy. Also you can check the scheduling time of an agent whether he is actually free at that time of the day

ClickSoftware review by User
User
Validated Reviewer
Review Source

"Good product and easy to use"

What do you like best?

This product is user friendly and easy to use. Can easily be taught to staff and is flexible. We have tried other products in the past and this product seems to be the best one the we have found so far.

What do you dislike?

There are a few quirks in the product that we have encountered along the way. There were some issues with the data saving.

Recommendations to others considering the product

It is a great product and easy to use. It is great for performance measurement and has helped solve many of our client issues.

What business problems are you solving with the product? What benefits have you realized?

This question does not really apply for us thus far. But it has improved with contract management

ClickSoftware review by Administrator in Consumer Electronics
Administrator in Consumer Electronics
Validated Reviewer
Verified Current User
Review Source

"ClickSoftware "

What do you like best?

We love the functionality that we are able to build on our side. So many good out of the box products, but absolutely love that we can customize as necessary. They are good to work with through new ideas and implementation.

What do you dislike?

Hoping that future versions from Clicksoftware, allow for us to continue to house onsite rather than in the cloud. We haven't yet upgraded to the cloud due to functionality loss that we would sustain.

What business problems are you solving with the product? What benefits have you realized?

We have been able to see an increase in productivity, as well as in reporting across the board for our Field service departments.

ClickSoftware review by Kendrick B.
Kendrick B.
Validated Reviewer
Review Source

"Clicking for Convenience!"

What do you like best?

The features of this program are built to help you do the job expeditiously. It is seamless, and that is consistent through the product.

What do you dislike?

Nothing really. I enjoyed every aspect, and while I have some preferences such as shift management, there was nothing I didn’t like.

What business problems are you solving with the product? What benefits have you realized?

Helping me to forecast, and schedule employers to cover the necessary volume.

ClickSoftware review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Awesome product that will revolutionize your company!"

What do you like best?

The design is one of my favorite overall aspects of ClickSoftware. We are able to meet many of our objectives using this software.

What do you dislike?

I think there should be more customer support in different languages. For example some of my coworkers communicate primarily in Spanish. I think they would appreciate receiving customer service help in their primary language.

What business problems are you solving with the product? What benefits have you realized?

This software helped us increase overall productivity which in turn was a great way to get employees more motivated. Less effort is required to yield more of an outcome when using this product.

ClickSoftware review by Pat H.
Pat H.
Validated Reviewer
Verified Current User
Review Source

"Easy to use; Click staff is always looking to help you be successful in using their software."

What do you like best?

Ease of use and the support of the Cick staff.

What do you dislike?

Using only the Gantt chart you can't determine who the Primary Engineer is. You have to view the search results.

What business problems are you solving with the product? What benefits have you realized?

Visibility of jobs Tech's are assigned to. Reduced mileage.

ClickSoftware review by Wei C.
Wei C.
Validated Reviewer
Review Source

"Very useful software"

What do you like best?

The platform is quite convenient and benefits me a lot.

What do you dislike?

We need to spend time learning something from this platform.

Recommendations to others considering the product

I highly recommend the software to others.

What business problems are you solving with the product? What benefits have you realized?

The platform helps me learn a lot when using it. So we could easily understand what others are discussing.

ClickSoftware review by Frédérick H.
Frédérick H.
Validated Reviewer
Verified Current User
Review Source

"Excellent product"

What do you like best?

The simplicity of the software, Windows look alike and firendly user

What do you dislike?

Nothing in general, it's our role to customize the software to our business case.

What business problems are you solving with the product? What benefits have you realized?

Better scheduling and real time shuffling

ClickSoftware review by Executive Sponsor in Utilities
Executive Sponsor in Utilities
Validated Reviewer
Review Source

"Very good experience"

What do you like best?

The way the system schedule your teams and how easy is the way to complete the tasks by technicians on mobiles.

What do you dislike?

Tech tools to configure environments and deploy new releases to production (promote to production)

Recommendations to others considering the product

Yes, I think that is a good tool, but It is important to chooce a good implementer that he knows the product, be near the standard and dedicate time and your functional team to desing the forms, concentrate in important fields.

What business problems are you solving with the product? What benefits have you realized?

Transform the way to schedule, assign and complete tasks on the field. We move from paper to mobile forms.

ClickSoftware review by Paul F.
Paul F.
Validated Reviewer
Review Source

"Click Software"

What do you like best?

It's ability to schedule multiple tasks into a large resource pool. 60,000 tasks into 300 resources based on skills, locations, etc.

What do you dislike?

The licensing is expensive and you need to actively manage this part of it.

Recommendations to others considering the product

Ensure the cost benefit is correct

What business problems are you solving with the product? What benefits have you realized?

Schedule Management. Massive savings in FTEs planning detailed tasks and the efficiency gained from that.

ClickSoftware review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"If you need a support, ClickSoftware is the easiest way to resolve the issue"

What do you like best?

That it helps you to save your time effectively

What do you dislike?

I think that the platform need to be more easier than it is today.

Recommendations to others considering the product

Please find all the solutions in the frequently asked questions and you really will be able to find a solution for everything and plan your business better.

What business problems are you solving with the product? What benefits have you realized?

The scheduling and time serving. Benefits are that in case of any questions customer service is already help to me e.g.

ClickSoftware review by Massi F S.
Massi F S.
Validated Reviewer
Review Source

"this soft wear is awesome for does who has their own business."

What do you like best?

will this company need to lower their price, so more other small company can start using it for their business

What do you dislike?

I don't like the way their map is setup.. they need more improvement on this part.

What business problems are you solving with the product? What benefits have you realized?

customer service

ClickSoftware review by patty s.
patty s.
Validated Reviewer
Review Source

"easy"

What do you like best?

This is an easy program to use and very user friendly

What do you dislike?

Nothing.It is a great [roduct and easy to use

What business problems are you solving with the product? What benefits have you realized?

Works great to meet our needs

ClickSoftware review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Great system and great customer service"

What do you like best?

I love being able to talk to a real person and knowing they will always be there to help me if myself or my team encounter problems. The software really helps with productivity around the office. Very user friendly

What do you dislike?

I haven't really encountered anything I dislike about click software.

Recommendations to others considering the product

definitely consider Clicksoftware as an option!

What business problems are you solving with the product? What benefits have you realized?

we use it for the mobility aspect!

ClickSoftware review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"Use of Click for automated planning"

What do you like best?

Automated planning, configurability, support

What do you dislike?

Abundancy of parameters to configure, expertise needed to taylor system

Recommendations to others considering the product

Realise that you need high expertise level to set up for your situation

What business problems are you solving with the product? What benefits have you realized?

Planning of workforce management with customer appointments

ClickSoftware review by Consultant in Hospital & Health Care
Consultant in Hospital & Health Care
Validated Reviewer
Review Source

"Click software review "

What do you like best?

The ability to download the mobile app version

What do you dislike?

There are many versions, the professional version does not offer as many features as I would find helpful.

Recommendations to others considering the product

Watch the tutorial, there is more more this software offers. At first it is overwhelming but once you get the hang of it, very useful

What business problems are you solving with the product? What benefits have you realized?

Using it do schedule clients efficiently

ClickSoftware review by Consultant
Consultant
Validated Reviewer
Review Source

"It’s an alright software."

What do you like best?

ClickSoftware is doing the job fine. You can assign field tasks to people, can reschedule. It is convinient to work with.

What do you dislike?

It could have more tools for example to be able to cancel a task even it was already assigned to someone.

Recommendations to others considering the product

It is ok to work with.

What business problems are you solving with the product? What benefits have you realized?

Dispatching field engineers to customer sites.

ClickSoftware review by User
User
Validated Reviewer
Review Source

"Click "

What do you like best?

Easy navigation and transmitting. I liked the calendar and the ease of keeping dates in order: The end product and analytics were subpar to a recent program I have used.

What do you dislike?

Other software works better. A recent program I found produces better information but I enjoyed using the old program.

What business problems are you solving with the product? What benefits have you realized?

Information with coworkers

ClickSoftware review by User
User
Validated Reviewer
Review Source

"User friendly for customers and employees"

What do you like best?

The online service booking and rescheduling frees up a lot of man power on phones.

What do you dislike?

Sometimes it can lag, so if it didn't have that problem, it would be better.

What business problems are you solving with the product? What benefits have you realized?

As mentioned, saves a lot of time dealing with appointment scheduling and rescheduling.

ClickSoftware review by Executive Sponsor in Telecommunications
Executive Sponsor in Telecommunications
Validated Reviewer
Review Source

"i am managind the team using the ClickSoftware product"

What do you like best?

Fully integrated FSM with OSS systems. Online and near real time visibility of field forces

What do you dislike?

Automatic scheduler is far from perfect. Optimization engine is unclear how to configure and fine tune. Some how-to whitepapers will be welcome.

Recommendations to others considering the product

Be careful with overexpectations with optimization engine

What business problems are you solving with the product? What benefits have you realized?

Shortened time to market and time to clear incidents with customer services

ClickSoftware review by User
User
Validated Reviewer
Review Source

"Field Service Management"

What do you like best?

As not a manager but a user on the ground, it appears that we were getting scheduled properly.

What do you dislike?

I'm not sure how well it integrated into other customer management systems that we were using.

What business problems are you solving with the product? What benefits have you realized?

field service management

ClickSoftware review by User in Restaurants
User in Restaurants
Validated Reviewer
Review Source

"It's good"

What do you like best?

How versatile it is and it's easy to interact within the program

What do you dislike?

The name and nothing else pretty much and oh my goodness

What business problems are you solving with the product? What benefits have you realized?

Very easy and saves time in my day

ClickSoftware review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
Validated Reviewer
Review Source

"Data Software"

What do you like best?

It is easy to use and it pulls a lot of data together.

What do you dislike?

Doesn't seem that there is an easy way to learn how to use the program initially.

What business problems are you solving with the product? What benefits have you realized?

Data compilation.

ClickSoftware review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

" Needs work "

What do you like best?

There is a map involved and things can move easily

What do you dislike?

Very slow and crashes. Hardly get any work done when it start crashing

What business problems are you solving with the product? What benefits have you realized?

Always crashes

ClickSoftware review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"FRIENDLY WAY"

What do you like best?

fast and very friendly to use. Always ready and efficient

What do you dislike?

nothing, i think works fine and provide all that we need

Recommendations to others considering the product

none

What business problems are you solving with the product? What benefits have you realized?

clear communication

ClickSoftware review by Executive Sponsor in Consumer Electronics
Executive Sponsor in Consumer Electronics
Validated Reviewer
Review Source

"Great software for Field Service"

What do you like best?

It works well for scheduling and work force planning for our Field Service team.

What do you dislike?

Difficulty to configure and find people that can work on the software.

What business problems are you solving with the product? What benefits have you realized?

Schedule optimization. Cost savings with optimization.

ClickSoftware review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
Validated Reviewer
Review Source

"Great"

What do you like best?

Easy to use, I would recommend definitely

What do you dislike?

Frequently operates with limited resources

What business problems are you solving with the product? What benefits have you realized?

Everything moves at a day pace

Kate from G2 Crowd

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