ClickTime

ClickTime

4.5
(81)
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Track time and expenses with ClickTime - a highly-customizable, easy-to-use cloud-based timesheet and expense system.

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ClickTime review by Melissa B.
Melissa B.
Validated Reviewer
Verified Current User
Review Source

"Excellent Tool for Company and Personal Management"

What do you like best?

What I like best about ClickTime is that it is user friendly, can generate various types of reports, can be used remotely, and the customer service is excellent. After the initial use, the dashboards auto-fill with your previous days clients and allow you to set billing goals for individuals within the company. CllickTime allows you to generate various reports that allow you to monitor your Company's billable hours and generate back-ups for client invoices. ClickTime can be used at your desktop and remotely via the phone application, which allows ease with entering daily tasks and submitting your time card. Lastly, the customer service has been excellent with quick responses to my questions and inquiries regarding ClickTime. I would highly recommend this product to others.

What do you dislike?

There really was not much the Company did not like, however it would be helpful to have more capability around marking what has been billed and paid by clients and integrate with the larger contract and budget tracking.

Recommendations to others considering the product

Recommend, easy to use and implement.

What business problems are you solving with the product? What benefits have you realized?

Increased billing utilization and identification of understaffed opportunities for growth.

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ClickTime review by Brenda B.
Brenda B.
Validated Reviewer
Review Source

"Real time reports at your fingertips"

What do you like best?

My favorite features relate to the billable % numbers. With ClickTime you have flexibility on setting up what triggers billable %. For my firm we had specific billing codes that were billable and others that were for overhead. After the initial setup, billable % was calculated automatically and in real time. Having the ability to see billable % at any given moment helped me to manage my team's tasks and motivate them to improve our numbers. In addition the integration with QB Desktop was seamless and controlled eliminating the chance of corrupted data being imported. One of my favorite software systems we have ever used.

What do you dislike?

There really wasn't much we didn't like. The only limitation was that we used "classes" in QB Desktop and those did not import so we had to manually add classes after the import. (I did not contact support so it's possible they could have addressed this but we eliminated the need so I don't know if this was resolved another way.)

Recommendations to others considering the product

Highly recommend it. The price may be a little higher but I was able to improve my numbers immediately using Click Time and the dashboard reports.

What business problems are you solving with the product? What benefits have you realized?

Report dashboards

What Time Tracking solution do you use?

Thanks for letting us know!
ClickTime review by Taylor M.
Taylor M.
Validated Reviewer
Verified Current User
Review Source

"Easy interface for what I need to do"

What do you like best?

Able to easily run reports on time that employees are working and for what specific client. They also have many different templates to use for reporting which make it so that whatever you need to know, there is a report for it.

What do you dislike?

For what I need it to do, I have no complaints or suggestions on ways for them to improve their platform.

Recommendations to others considering the product

Great way of tracking time for employees who are doing professional services for clients.

What business problems are you solving with the product? What benefits have you realized?

We are able to run reports that show all professional services that are completed in the month on one report. Before we had people reporting to one person to put in an excel file - one excel file for each customer. Now it is all on one report.

ClickTime review by Erika R.
Erika R.
Validated Reviewer
Verified Current User
Review Source

"FINALLY - Help for our Billable Hours/TimeTracking/Resource Planning!"

What do you like best?

What I love about ClickTime is that, once you "get over the hump" of the initial input of data, clients, etc, that it's ALL there at your fingertips! ClickTime is easy to use - has tons of reports. I'm able to basically let the President of my company see any resources spent or time allocated by employees at the push of a button. We can now track how our employees are spending their time - for what clients - and where we are overserving. It's helped us to get our head around the "intangibles" that sometimes we just forget to measure: time, effort, money - but they're all the MOST important parts of our day!

I also love that we have the mobile app that is super easy to use on our phones so it makes it more of a chance that our employees will be able to keep track easily - AND with their expense sheets - uploading with the receipts...too cool!

What do you dislike?

I don't like that if you fall behind (and this is TOTALLY on us) that it does take a bit to catch up because the reports and time-sheets are so in-depth (but THAT part is a good thing!) that it can get a little overwhelming. Really, I shouldn't be allowing our employees to fall behind! BECAUSE IT'S SO EASY TO USE!

Recommendations to others considering the product

I would highly recommend ClickTime to anyone who would like to get their billables, hours, expenses and time tracking under control.

What business problems are you solving with the product? What benefits have you realized?

Our biggest problem we are solving is to ensure that we don't over and under-serve clients. It's really helping us track allocation. We've realized where we need to cut back AND what clients we need to go back to and show that we are working our TAILS off and "DESERVE A RAISE" - as an agency!

ClickTime review by Nick M.
Nick M.
Validated Reviewer
Verified Current User
Review Source

"THE Go-To time/ expense software for small non-profits"

What do you like best?

Finally, a complete system that has allowed us to EASILY track where our time is going. We're primarily a remote office and this web-based software really shines in making it easy for all of our employees to use and even easier for admins to get the data they need. Exceeds our needs and expectations and a great value.

What do you dislike?

Sometimes I wish there were less options, but in some of those cases, like reporting, I can customize what I need so it's ultra-fast.

Recommendations to others considering the product

I can't recommend ClickTime highly enough to other non-profits. It is a really great solution and staff buy-in has been excellent- a true key to implementation.

What business problems are you solving with the product? What benefits have you realized?

better aligning work plans and strategic plans with programmatic time spent. Tracking billable time is greatly simplified. Unification of expense tracking and reporting has never been faster or easier.

ClickTime review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Clicktime Review"

What do you like best?

Clicktime is simple to use and has been adding extra functions that make managing time and billing a breeze. This year we are going to implement the time off request function and hopefully that will reduce the number of people who take too much time off and go over their balance.

What do you dislike?

The Clicktime App is not as good as the web version. We have many employees who work out in the field and only use a tablet for logging in, therefore they use the app for logging time and updating expenses. We find that they run into quite a few problems with not being able to find the correct job code or find their accurate balance of vacation time.

Recommendations to others considering the product

ClickTime is simple to use and understand. As an admin I have access to all of the different reports that show me reporting, billing, vacation use and you can add different categories for whatever your company may offer in terms of time off. There are a few glitches in the system or a few places where it is confusing but I have noticed that Clicktime is continuously adding new functions and it is always improving. Another aspect that needs to be improved is the web app. While I have zero problems using Clicktime on the web, a lot of our field employees struggle to use the app successfully. They have to remember to restart their tablet or update the app so that new project codes appear. We usually have to manually edit their timesheets so the needed project code will appear for them. However, the app is easier to use when submitting timesheets as you can simply take pictures from the device to upload receipts- much easier than scanning everything in and uploading to the web. All in all Clicktime is a great program and one that we will continue to use in the future.

What business problems are you solving with the product? What benefits have you realized?

Clicktime allows us to track hours on our construction projects which we use for billing. We have many different departments and divisions here and Clicktime serves our needs for all employees.

ClickTime review by Cyvia S.
Cyvia S.
Validated Reviewer
Verified Current User
Review Source

"Excellent Tool for Management and Great Staff"

What do you like best?

Ability to customize fields on user level but also on admin and report levels. This keeps the user experience simple but allows and adminsto create groupings and formulas for better report outputs. We also really like the ability to integrate Clicktime data with other programs. Working with the development team to integrate Clicktime has been a great experience. They provide really helpful insight as well as work fast and communicate very well.

What do you dislike?

Need ability for PMs to see details of time spent before approval. Also the mobile app does not show any customized fields added. I understand these are bein worked on.

Recommendations to others considering the product

Great company. Great product.

What business problems are you solving with the product? What benefits have you realized?

Clicktime helps us with monitoring our Time and Material contracts, understand our nonbillable time, and gives us data to help us stay efficient and profitable. It also helps the operations team with metrics for evaluating resource needs as well as how well our services are priced based.

ClickTime review by Taylor S.
Taylor S.
Validated Reviewer
Verified Current User
Review Source

"Streamlined our time tracking experience and allowed us to capture $1M+ in CapEx work!"

What do you like best?

I love that this software is so easy to use and that my team readily adopted it from day one. The phone applications definitely enable my team to track their time on the go, so we have accurate data and reporting in a more timely fashion. I also love the automated reminders for timesheet submission. It really cuts down on the manual "chasing" of individuals to complete their timesheets!

What do you dislike?

We've been using the software for over a year, and I honestly haven't found anything that I dislike about it. It's ease of use, ability to utilize standard reports and develop custom reports have been real wins for our team.

Recommendations to others considering the product

Don't hesitate to use this software! My only mistake was not implementing this more quickly!!

What business problems are you solving with the product? What benefits have you realized?

We were manually tracking project time in Excel spreadsheets. The results were unreliable, and most of our team didn't complete the time tracking on a daily basis, making the data unsound. The manual analysis of the data was taking hours. Now, with Clicktime, my team members spending <15 minutes tracking time on a weekly basis. The data is more accurate as they are doing the tracking activites daily and project names/cost centers/project numbers are standardized across the board. Prior to using ClickTime, our team was only capturing ~$500K/year in project work. Since we have implemented the solution, we are now capturing $1M+/year! The finance folks love the boost to our bottom line!!

ClickTime review by Ariel V.
Ariel V.
Validated Reviewer
Verified Current User
Review Source

"Simple and Powerful"

What do you like best?

It's convenient. The app makes tracking time on the go easy and the web version is quick and simple to use.

What do you dislike?

I wish the app and web version were more fully integrated. I want to be able to start a stopwatch on my computer and stop it on the app.

Recommendations to others considering the product

Go through the tutorial and have them plug in your information to make it personalized. That way you will really get a feel for how the product works - using your organization.

What business problems are you solving with the product? What benefits have you realized?

Project billing tracking, time analysis, project time tracking, time off tracking

ClickTime review by Danielle A.
Danielle A.
Validated Reviewer
Verified Current User
Review Source

"Extremely helpful session with the professional services team "

What do you like best?

The customer service ClickTime provides sets them apart from many other software programs I've used. Wait times for assistance are non-existent to minimal and members of the support team are attentive, well-spoken, friendly, and great listeners.

What do you dislike?

I would love more advanced reporting features that allow me to build reports with unique graphics within the system itself.

Recommendations to others considering the product

ClickTime is very customizable. We are able to easily change the system to meet our changing needs. We are a relatively new company and we are growing fast. We need to be able to modify the projects we have in ClickTime on a rolling basis, and the system has proven effective for that need. The customer support team has also been an excellent thought partner in listening to our needs and providing possible solutions as to how we can make the system work better for us.

What business problems are you solving with the product? What benefits have you realized?

We are completely revamping our internal time tracking. We are moving towards giving our staff more individual ownership of their unique project budgets. We also sought to better align our ClickTime system with our general ledger and chart of accounts. Thus, we embarked on a multi-month project to define the project codes we have in ClickTime. We created a new naming convention and created/merged projects based on our master budget. We just instituted the changes yesterday, and we are confident that these modifications will help us achieve the aforementioned goals while simplifying the system we had and making our time tracking efforts more efficient.

ClickTime review by Jin P.
Jin P.
Validated Reviewer
Verified Current User
Review Source

"Ideal timesheet platform for our small and rapidly growing technology firm"

What do you like best?

Ease of training new users. System-driven notifications to remind users to submit and/or approve timesheets. Responsive customer support. Customizable reporting.

What do you dislike?

ClickTime's mobile app is not currently available for clients who operate in DCAA compliance mode. Our employees are increasingly traveling domestically and abroad. Having access to ClickTime via the mobile app would take our appreciation of the platform to the next level!

What business problems are you solving with the product? What benefits have you realized?

ClickTime has proven to be a user-friendly and cost effective solution for our timesheet needs. Our company rapidly grew from four employees to 25 in a matter of months. We needed to move away from excel spreadsheets for tracking and reporting employees' time in connection with key government contracts. Our ClickTime trial was fairly seamless. Once we subscribed, training users and rolling out the platform across the company was easy. Although we have not had to contact customer support often, when we have, our experience has been timely and positive. Overall, we are spending less time tracking and reporting our time. As an administrator and manager, I have greater real-time transparency on where employees' are allocating their time. The customized reporting feature allows me to generate and analyze our business activity to make more informed business decisions.

ClickTime review by Elisa M.
Elisa M.
Validated Reviewer
Verified Current User
Review Source

"Great tool for national nonprofit to efficiently manage time & expenses"

What do you like best?

We are a national nonprofit organization with staff working in multiple offices. Clicktime has significantly reduced the amount of time the staff spends on managing both their time cards and expenses - all the documentation is in one place, supervisors can easily review and approve, and comment boxes throughout the approval process allow for quick, documented edits. Staff love using the app - they can get their receipts and expenses documented quicker, which means that they get reimbursed faster.

The flexibility to tailor Clicktime to our needs differentiated this system to others we reviewed. As a nonprofit, we have certain categories of expenses that need to be documented for our federal reporting, and Clicktime makes that simple. We've also always found Clicktime's customer support to be quick, responsive and considerate of our larger organizational needs.

As a small team, the approval mechanisms that Clicktime provides is critical to our financial internal control processes - and our auditor remarked that it was a great tool particularly for that purpose.

What do you dislike?

While highly functional, Clicktime is not the prettiest (although I'd take function over aesthetics anytime)

I'm curious how other organizations are setting up their Clicktime categories. While I don't expect Clicktime to have these answers, the degree they can provide some insight or training would be welcome.

What business problems are you solving with the product? What benefits have you realized?

Time keeping and expense submission and approvals for remote staff

Ultimately, Clicktime is a time saver for us, which allows us to spend more time focusing on our mission.

ClickTime review by John B.
John B.
Validated Reviewer
Verified Current User
Review Source

"Effective design and clean layout with Clicktime time tracking"

What do you like best?

Clicktime is by far the best time tracking software system I have seen. We explored a half dozen options before trying Clicktime out for only one division of our operation. Now we are a few years in and we have expanded to many more staff using the system than we originally estimated. We have gone through a number of software and tool changes with the staff in the last three years, and even when it looks like we might be forced to use a different system instead, we keep coming back to Clicktime because it is easy to use and maintain. From my view, the two key strengths are that it looks and feels like a regular timecard that most staff are already familiar with. It isn't forcing a model on anyone which would feel out of place. The approval routing is also automated and electronic which makes for very easy submission and approvals. We are NOT routing the data electronically into our finance or payroll systems and I really wish we were. I highly recommend Clicktime to anyone needing to keep detailed time tracking records, and that is from my situation where we are likely not even using the product to the fullest potential.

What do you dislike?

Not really anything to dislike that I can think of. My one request would be perhaps an ability to do batch changes to permission configurations or to create/deactivate accounts in bulk.

Recommendations to others considering the product

Implementation for us really did not take any onsite support from tech staff. The department users and managers were able to setup essentially everything on their own with one person acting as the lead. I may be slightly biased though since I worked in software for just under 10 years before joining the county to work in finance and administration.

What business problems are you solving with the product? What benefits have you realized?

We are required to track time perpetually in 15 minute intervals for most of our grants and funding sources at the State and Federal level. Using Clicktime as an electronic time card and time tracking system allows us to keep detailed electronic records which are then available for report generation at any time. We use the work hour reports each quarter to map out how each employee spent their time and then enter journal entries in our financial ledgers to record the appropriate cost for each employee to the programs they work in. As we sit through various yearly audits, the investigators and accountants often comment regarding their appreciation that the data is maintained electronically including records of staff time being approved.

ClickTime review by Jonathan K.
Jonathan K.
Validated Reviewer
Verified Current User
Review Source

"Effective and Friendly UI"

What do you like best?

Clicktime excels at providing an easy-to-use, intuitive user interface. The interface works well in all the major desktop and mobile browsers, integrates with several SSO solutions, and pays well with password managers. The SOAP and ReST APIs that Clicktime provides help use

Additionally, Clicktime has been very responsive to input. They respond quickly to bug reports and followup on user requests. Every agent or designer we have worked with has been friendly and open to input.

What do you dislike?

In general these is not much to dislike about Clicktime, with exception to the pending feature requests that we have made. Clicktime could benefit from a more complete ReST API; while the API is well designed, it still seems to lack some endpoints (e.g. retrieving all employees in a company). Additionally, the report builder feels clunky. The reports integrated into the system have great value, but the interface used to generate them could be polished for usability.

What business problems are you solving with the product? What benefits have you realized?

The main business problem is of course effectively tracking time and resources. However, this is not a trivial problem when employees complete their own timecards. The ease of use of the Clicktime system vastly increased the accuracy and compliance of our timekeeping systems; the excellent UI and continued improvement eliminates a major barrier faced in managing self-reporting resources.

ClickTime review by Corinna H.
Corinna H.
Validated Reviewer
Verified Current User
Review Source

"Stay organized, stay on track with clients"

What do you like best?

I provide consulting and educational services to businesses and this allows me to make sure that I am turning a profit. Before tracking time I was sure that I was spending too much preparation and admin time, and ClickTime actually confirmed that suspicion. I have since adjusted my rates and have used reports to share with clients when they are taking up a lot of time. It's really helped me manage relationships better.

I also LOVE the mobile expense app. I can include my expenses in a super pro-looking invoice. Before ClickTime this was all done in MS Word or via email.

What do you dislike?

I have to track invoice statuses outside of ClickTime but that is fine by me.

Recommendations to others considering the product

I was particularly surprised by the expert support.

What business problems are you solving with the product? What benefits have you realized?

Client communication, profitability and revenue tracking, service pricing insights.

ClickTime review by Carlos B.
Carlos B.
Validated Reviewer
Verified Current User
Review Source

"Satisfied"

What do you like best?

The overall user experience is a pleasure. Very little training is required for new users.

What do you dislike?

The ClickTime Connector sync interface with QuickBooks works and is easy to set up but the functionality isn't what we need so we enter data manually in QuickBooks.

Recommendations to others considering the product

Consider creating a second database for testing & training purposes, especially if you are integrating with a financial system.

What business problems are you solving with the product? What benefits have you realized?

Knowing what our project costs are. Helps us price our work more profitably.

Recording timesheets for hourly employees. Saves time over paper timesheets.

ClickTime review by Ira G.
Ira G.
Validated Reviewer
Verified Current User
Review Source

"ClickTime making life easier!"

What do you like best?

We are a boutique investor relations, marketing and communications agency and ClickTime helps us keep our corporate world balanced and organized so we can make great work for our clients!

Super nice people, really enjoy working with them!

What do you dislike?

Startup was difficult. Lots of videos and such, it just takes time. Not a criticism of ClickTime, just a reality that it took longer to get up to speed than I allocated, thus taking longer. But after a few months, very happy that this is the product we chose.

Recommendations to others considering the product

can't beat the price. AWESOME technical support!

What business problems are you solving with the product? What benefits have you realized?

The biggest benefit is keeping over service at bay. For me, as the senior executive, I track all of my community volunteer time, different roles on a client campaign, track all of our vendors and keep everything humming along.

ClickTime review by Mindy Y.
Mindy Y.
Validated Reviewer
Review Source

"ClickTime is an easy-to-use system that allows our organization to track much-needed information "

What do you like best?

Ease of use for our employees. The ability to easily track where our staff time is being spent. The ability to drill down into a sub-category is key. ClickTime's support staff is fabulous; they are quick to respond, friendly, and know the product. There is longevity with the team and they've been able to solve every problem I've presented to them.

What do you dislike?

The report builder is a little confusing to me but the support team is always available to help. This is a great tool once you get the hang of it.

Recommendations to others considering the product

Give them a try! It's unbelievably easy to use and the information you're able to gather will prove invaluable.

What business problems are you solving with the product? What benefits have you realized?

We are using ClickTime to accomplish three things right now:

1. Track employee time for payroll purposes, which includes timesheet approval and OT auto calculate

2. Track time spent in programs so true cost can be evaluated

3. Track time for employees whose salaries are partially paid by a grant - a portion of their salary is fundable depending on program areas identified via time entry

ClickTime has allowed us to accomplish all of these things and we're discovering new advantages all of the time.

ClickTime review by olga k.
olga k.
Validated Reviewer
Verified Current User
Review Source

" Clicktime demonstrates good experience and agility in accommodating our evolving needs. "

What do you like best?

Clicktime team demonstrates good experience and agility in accommodating our evolving needs.

What do you dislike?

Usually when a problem arises, people are in a panic, so a little more pro-activeness on the front end could help, and if not, then squirmed response time on the back-end.

What business problems are you solving with the product? What benefits have you realized?

We are fully integrated PR & Marketing agency. Our revenue stream comes from professional billable time (time tracking day to day routine is our secret sauce to be successful). Clicktime is our long term partner who is been with us thought-out major company growth along the way. We track budgets, allocations and provide our client time spent back up using Clicktime software. Additionally Clicktime is being flexible with us in terms of syncing time record with other applications we use internally like Quickbooks, Netsuite.

ClickTime review by Matthew J.
Matthew J.
Validated Reviewer
Verified Current User
Review Source

"Time Tracking for Businesses of Any Size"

What do you like best?

ClickTime allows me to customize project time tracking for clients, monitor productivity of employees, and run any number of reports for verifying our cost/billing ratios.

What do you dislike?

The only thing I've not been able to do that I'd like to is changing cost based on a client rather than a specific task.

What business problems are you solving with the product? What benefits have you realized?

Since we bill hourly, ClickTime enables me to monitor client cost daily. For the few things we bill at a flat rate, I can also make sure that our hours don't overwhelm our flat charges.

ClickTime review by Administrator in Public Relations and Communications
Administrator in Public Relations and Communications
Validated Reviewer
Verified Current User
Review Source

"Solid time tracking and resource planning platform"

What do you like best?

Product is always improving and evolving since we started using them. Their support staff are always helpful and available to help with questions, problems, etc. They listen to what you have to say and make changes to improve the system. User interface is pretty easy to use and understand. From an admin point of view, it's pretty simple to manage and run the reports I need. The addition of the resource planning tool a few years back was a major leap forward for us and their product.

What do you dislike?

Often has too many features and options for reports, etc. but doesn't have the exact tool you want or need at times. Even when they've improved the user interface, they have some work to do to make it simpler, more accessible and modern. On the standard user's interface, it can be a bit confusing for staffers to find information.

Recommendations to others considering the product

It's not for everybody, but it's a solid product made by a solid company who is willing to listen and work with clients.

What business problems are you solving with the product? What benefits have you realized?

Time tracking, resource planning, paid time off accrual and recording keeping.

ClickTime review by Executive Sponsor in Research
Executive Sponsor in Research
Validated Reviewer
Verified Current User
Review Source

"Readily adopted by our staff."

What do you like best?

The interface is very easy to use and responsive. The ability to pull raw data out for analysis has been essential. Very flexible.

What do you dislike?

The resource management module, while effective, is not as easy to use. We rely on this heavily.

What business problems are you solving with the product? What benefits have you realized?

Staff need to fill out "official" timesheets that are used for payroll and contractual compliance. However, the system we use is difficult and has very little resolution. We needed a solution that would enable us to track what projects staff worked on, management effort, operations, etc...

We adopted ClickTime, but also had to fill out the existing timesheet system as well. We expected that staff would push back on this duplicate entry, but ClickTime was so easy that there were literally no complaints.

ClickTime review by Alec S.
Alec S.
Validated Reviewer
Verified Current User
Review Source

"Time Recording fit for the 21st century"

What do you like best?

It's simplicity. Click Time couldn't be easier to set up and use. But that simplicity belies an incredibly powerful insight in to where our billable time was slipping through the cracks in the floor.

What do you dislike?

Choosing from the myriad reports available was a bit confusing and in the end I had to open every single one of them to find the ones most useful for me.

Recommendations to others considering the product

Just do it. Used properly it'll change your life.

What business problems are you solving with the product? What benefits have you realized?

Eve though our two designers were working flat out we were loosing over £3000 pounds of revenue every single month in unbilled time.

The benefits to us were that if we recover all that lost billable time we'll double the profitability of the business over night.

ClickTime review by Rosemary P.
Rosemary P.
Validated Reviewer
Verified Current User
Review Source

"Great solution"

What do you like best?

Highly flexible, easy to use interface. GREAT reporting capabilities.

What do you dislike?

We've needed to create a workaround for tax and markup calculations, and it's a bummer that it doesn't produce invoices (with expenses) in a client-ready format. We've created a good solution that works with QuickBooks - and of the 9 other platforms we investigated ClickTime is clearly superior.

What business problems are you solving with the product? What benefits have you realized?

We now have much greater line of sight into daily productivity and client overservicing, and we're just scratching the surface on the HR capabilities (very little of which was available in our former platform).

ClickTime review by Administrator in Human Resources
Administrator in Human Resources
Validated Reviewer
Review Source

"Perfect Time Solution for Consulting Firms or Nonprofits"

What do you like best?

The most valuable aspect of this software is the ability to slice and dice how time is allocated, by project, by department, by grant/donor/funder/budget, etc. You can drill down into the cost of each project, or activity, or even by contributor, matched against their own hourly cost. It's really cool.

What do you dislike?

It "Integrates" with QuickBooks, but it is not really put together as a solution that fully integrates with anything. So the good and the bad is that it is standalone, unless you have somebody on staff to spend significant resources to get it to talk to QB, and knows a lot about webhooks to get get what you need from it elsewise.

Recommendations to others considering the product

If you are seeking project management, ClickTime is not that. It is an incredibly powerful solution for timekeeping, but not really built for integration.

What business problems are you solving with the product? What benefits have you realized?

We used ClickTime to better understand how we were spending money, what projects we excelled at and which were a drain of our limited resources, and also to make project hiring decisions, as the reports were a great resource for understanding which consultants and contractors were performing above expectations.

ClickTime review by Deanna D.
Deanna D.
Validated Reviewer
Review Source

"A Freelancers Dream! "

What do you like best?

ClickTimes's Expense Sheets! I am a freelance prop stylist and when I do photo shoots for big name magazines I make lots of purchases on props, meals and travel. Using the ClickTime app it is easy to access my expense sheets. I am able to snap a quick shot of my receipts as soon as I get them using my phone, its quicker than posting a photo to Instagram. When the project is complete it makes billing and invoicing a breeze. Whats even better, I have all my expenses documented in one easy to search location for taxes. My CPA said I was her dream client. My fellow freelance stylist envy how organized I am when traveling and purchasing props for photo shoots.

What do you dislike?

It would be nice to export the expense sheet as a more attractive document to use with an invoice template.

Recommendations to others considering the product

invoice templates

What business problems are you solving with the product? What benefits have you realized?

Organization and time efficiency for billing and invoicing. Tracking my time spent on freelance projects. Making tax write offs easier and clearer for my CPA.

ClickTime review by Cheryl E.
Cheryl E.
Validated Reviewer
Review Source

"ClickTime has enabled us to better analyze operational and project costs!"

What do you like best?

Clicktime has a very intuitive user interface and it is easy to setup and maintain. It has enabled our IT department to track the level of effort we spend on operational task and project activities. We have a far better understanding of where our employees spend their time and able to make more informed decisions about where to invest our effort. It is also very easy to update and change the activities that are tracked so we have been able to evolve and mature our Clicktime usage over thee last two years.

What do you dislike?

There are only 3 security roles available, even though you can configure access at an individual level it can be somewhat time consuming.

What business problems are you solving with the product? What benefits have you realized?

We were faced with budget cuts which required us to make sure we were investing our time on the right activities. Clicktime has been a valuable tool and has assisted us in understanding the cost of our activities, which has supported our decision making.

ClickTime review by David L.
David L.
Validated Reviewer
Review Source

"ClickTime is the best!"

What do you like best?

The best part about ClickTime is its ease of use. Many tech platforms talk about being user-friendly but are anything but. . .ClickTime is the opposite: intuitive, logical-to-use and, because it's in the cloud, accessible from any location. I especially like the insights and different reporting methods that help us determine if we're servicing our clients properly. We used to use TimeSlips and are happy we made the switch several years ago. We give ClickTime our highest recommendation!

What do you dislike?

There's really nothing to dislike - honestly. It's a great platform, they' always advancing the software, the tech support is reliable and helpful and ClickTime gives us what we need to run our business: real time reporting so we can manage our accounts appropriately.

Recommendations to others considering the product

Use this product, you won't be sorry!

What business problems are you solving with the product? What benefits have you realized?

It really helps the most with time management, which is always one of the biggest challenges for communications agencies like ours. Plus, because ClickTime is cloud-based, it's easy to use and we can get the information we need wherever we're working.

ClickTime review by Administrator in Pharmaceuticals
Administrator in Pharmaceuticals
Validated Reviewer
Review Source

"Easy, Efficient, Professional Time Management System"

What do you like best?

The ease that staff can track their time is perfect. From a computer or from their phone on the go, everyone can use ClickTime. It is convenient to use and clear to analyse for the Admin team. We get all of the data we need to produce perfect month end reports and analysis.

What do you dislike?

There is nothing we dislike about this product hence us coming back year after year. If I had to pick one thing, I would say it would be nice to be offered a returning discount on your annual subscription. As we pay for a year upfront, even the smallest percentage reduction would make a big difference - a goodwill gesture if you will?

Recommendations to others considering the product

Go for it, you have nothing to lose but everything to gain in using ClickTime. We have not regretted it for one minute. The system is adaptable to your companies needs and can be centred around how you operate.

What business problems are you solving with the product? What benefits have you realized?

ClickTime monthly reports have saved us hours of time for month end and billing. We can in the click of a button see all of the data we need to accurately charge clients, companies and close the month accounts.

ClickTime review by Robert B.
Robert B.
Validated Reviewer
Review Source

"Valuable System"

What do you like best?

Clicktime has helped us gain insight into our business that was not possible with other software. From the robust reporting tools to the innovative ERP system, Clicktime has been a valuable product for us. We have relied on their system for over a year now and will continue to for years to come. Also, their customer support team has been top notch and always resolves issues quickly. I know I can always count on them to help with anything within the Clicktime program. I have and will continue to recommend Clicktime to my colleagues within the PR field.

What do you dislike?

Nothing at the moment. I feel they have a robust system.

Recommendations to others considering the product

I would purchase as soon as possible. It is a fantastic tool.

What business problems are you solving with the product? What benefits have you realized?

We are always working to better plan and allocate resources for future months. Clicktime continues to help us create accurate forecasts that we can rely on.

ClickTime review by Julie N.
Julie N.
Validated Reviewer
Review Source

"Clicktime keeps me organized and on budget"

What do you like best?

The resource planning grid provides the best snapshot against client budgets in real time, so that I can best appropriate team resources at all times during the month. The app is great for keeping tabs and submitting my time on the go.

What do you dislike?

I dislike that all clients can't fit within one page in the resources tab. It's a bit cumbersome to switch between pages.

Recommendations to others considering the product

ClickTime is easy to use and provides an abundance of accurate information, reports and charts to keep you up to speed on your team's workload.

What business problems are you solving with the product? What benefits have you realized?

Using Clicktime helps us stay on track against account budgets, so we can continuously evaluate the ROI for our clients as we work on various activities. It's also a great way to check in with our team members to identify new areas of training and growth. A benefit which we hadn't initially realized we'd get from Clicktime.

ClickTime review by Melissa C.
Melissa C.
Validated Reviewer
Review Source

"Keeping our team on track"

What do you like best?

ClickTime provides a way for our team to be accountable for the hours they are billing to each client. We've used other tracking systems in the past but they weren't as easy and the cost was outrageous. The ClickTime training is also minimal and allows everyone to get up to speed quickly.

What do you dislike?

The reporting could be more comprehensive in relation to helping us make even more concrete business decisions.

Recommendations to others considering the product

Evaluate 2-3 other vendors to see how easy this is to use for your team.

What business problems are you solving with the product? What benefits have you realized?

We're trying to accurately report time as much as possible to determine if employees are under or over utilized or if we're over servicing clients. We have determined which team members are over or under utilized.

ClickTime review by Kevin M.
Kevin M.
Validated Reviewer
Review Source

"ClickTime....it's great right?!"

What do you like best?

ClickTime is a solid platform for tracking time and allocations. It has proven to be an excellent resource, allowing us to better understand our utilization rates and to keep a close eye on our budgets. Their customer service is speedy and reliable, providing us with knowledgable answers to our inquiries.

What do you dislike?

I think that in time, I'd like to see an updated UI but it seems as though they have been working on this some lately.

What business problems are you solving with the product? What benefits have you realized?

As I noted above, ClickTime provides real insight into our allocations and utilizations. This allows our resourcing and recruiting teams to better prepare for the ebbs and flows of staffing at a consultancy. I end up using ClickTime on a daily basis. It's a real go to for me.

ClickTime review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Verified Current User
Review Source

"Easy tool for tracking billable hours"

What do you like best?

ClickTime has additional features to help with tracking time - stop clocks; it carries over activities from week to week. From an admin perspective, it lets me check, in real-time, how we're stacking up against budgets and lifetime value of clients, and how individuals are doing against their allocated time so I can better manage resources and predict over/unders and course-correct.

What do you dislike?

The tool doesn't allow me to save customized report inputs - it allows me to "favorite" certain report types, but not the data/clients that get pulled into it. That would be a huge time-savings.

Recommendations to others considering the product

good, simple tool for time tracking. it could use some more "intelligent" features built in to make time tracking an easier process, but overall serves its purpose.

What business problems are you solving with the product? What benefits have you realized?

It allows us to stay on budget and not over- or under-service clients. It also helps me get a better understanding of my team's resources and what they're able to support, or when they're overloaded.

ClickTime review by Martín R.
Martín R.
Validated Reviewer
Verified Current User
Review Source

"One of the most complete timesheet tools in the market "

What do you like best?

Great tool that feet our company needs, Timesheet, expenses, time-off and planning resources in one tool. Perfect for a company that provide Consulting services.

What do you dislike?

Some functionalities in the mobile application and some features like multi-currency are missing but they are in Clicktime's roadmap.

Recommendations to others considering the product

Perfect for Consulting services company d

What business problems are you solving with the product? What benefits have you realized?

With Clicktime we maximized the assignment and profitability of our business, identifying where we have to focus when we have a deviation.

ClickTime review by Joe G.
Joe G.
Validated Reviewer
Verified Current User
Review Source

"Great tool for internal accountability."

What do you like best?

The easy to use interface. We were looking for a simple tool to track time, and have since added the resource planning add-on. It has enhanced our internal accountability, which gives our project managers confidence.

What do you dislike?

The inability to break jobs up into phases. Also, wish resource planning worked at the scale of a week, instead of a month.

Recommendations to others considering the product

If you are looking for an easy to use system that is full of features at a great cost, then Clicktime is a great product for you.

What business problems are you solving with the product? What benefits have you realized?

The allocation feature has been important for us to get a grasp on for accountability and time planning. We are now able to look ahead and address issues before they become problems.

ClickTime review by Denise A.
Denise A.
Validated Reviewer
Review Source

"Easy to use and able to run lots of reports in lots of ways."

What do you like best?

The ease of use, mobile, computer, etc. How I can set up employees and events so quickly and very easy for staff to understand.

What do you dislike?

I wish you could have the previous week copy to the next week. It does but you cannot change anything.

What business problems are you solving with the product? What benefits have you realized?

We are able to complete our functional statement for our audit report. I was able to give the executive committee task force detail on each event that showed how much time and the cost of the staff's time. I am ready for the new FASBs rules already

ClickTime review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Verified Current User
Review Source

"Best available PR hours tracking software but not perfect"

What do you like best?

Clicktime is really easy and takes the pain out of much of resource planning. The fact that it autofills projects and makes resource planning relatively easy (the reports and instant view on a person's allocation/time via click are the best features) are unbeatable from its competitors.

What do you dislike?

The charts (allocation, goal time) can be really confusing, and the system can be incredibly slow. Additionally, the freelance feature can be incredibly buggy, and the reports generated can be really confusing.

Recommendations to others considering the product

Clicktime sales reps are willing to spend time to train you. Use that time to your advantage! It's a bit of a learning curve, but once you do learn all the tricks of the trade, it's an incredibly helpful piece of software.

What business problems are you solving with the product? What benefits have you realized?

This is a great way to help allocate people's time spent on projects. As a team manager, it's great to know who has time for what instantly - once you get the hang of it, staffing a team and preparing for busy times can be really helpful.

i spend way less time now modeling teams.

ClickTime review by Mallory F.
Mallory F.
Validated Reviewer
Review Source

"Versatile and Friendly Timesheet Service"

What do you like best?

There are dozens of useful reports that we can use to maintain data on our staff: from seeing who isn't billing efficiently, to quickly viewing which staff work with any given client, or keeping an eye on overtime. ClickTime is our number one resource for a variety of administrative tasks and inquiries.

What do you dislike?

Any problems I have ever had (minimal) have been solved quickly and thoroughly by a friendly customer service member at ClickTime.

What business problems are you solving with the product? What benefits have you realized?

We had a need to track hours over a period of time, by work code, for dozens of clients with rotating schedules. One of the newer features ClickTime offers does just that! It is a huge time-saver for our company's administrative staff.

ClickTime review by Anne L.
Anne L.
Validated Reviewer
Verified Current User
Review Source

"Excellent time tracking tool"

What do you like best?

The Clicktime widget makes it easy for me track my time and assignments by client and task type. The timer allows me to record the amount of time I spend on any given assignment without even thinking about it. The web version provides me with an insightful overview of my overall bandwidth and helps me prioritize projects for the following week.

What do you dislike?

I don't have very many complaints about this product - it's simple and easy to use.

Recommendations to others considering the product

Do it!

What business problems are you solving with the product? What benefits have you realized?

Real-time tracking ensures we're on course on hours allocated and spent for each client project so that we're not over-servicing or under-servicing. It also gives us a comprehensive overview of team bandwidth.

ClickTime review by Richard B.
Richard B.
Validated Reviewer
Review Source

"Invoice Quicker"

What do you like best?

The Chrome Extension and Google Calendar integration make time tracking an afterthought. I am also easily able to report on teams, clients, projects, tasks, and people in any conceivable way. Lastly, there are tools to make sure people get their time in ASAP so I can invoice ASAP, get paid ASAP, and move onto the next thing ASAP.

What do you dislike?

We would love for ClickTime to handle time off requests, but they are building that feature now. It will cover all of our needs at that point.

What business problems are you solving with the product? What benefits have you realized?

Being able to quickly determine where we misstepped in our budgeting and estimating is crucial, allowing us to always evolve our pricing benchmarks. That was an unexpected easy win.

ClickTime review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Verified Current User
Review Source

"Love everything about it "

What do you like best?

Hands down the easiest time-tracking tool I've used. Great for tracking work across multiple accounts and within multiple categories. Budget breakdowns are easy to do and see from multiple angles, whether I want to see how much my team is building to certain clients, certain project categories, or just which team members are under or over billing.

What do you dislike?

Honestly really happy with everything about the platform. This is on me: but it would be great if they could send automated reminders to users to fill in their time at the end of the day. It would also be great to enter in target percentages for team members or categories, and have Clicktime send them an alert if they seem to be billing too high to a certain category.

Recommendations to others considering the product

Really perfect for an agency that has multiple team members working at multiple accounts at the same time. Great for drilling down into specific budget categories as well.

What business problems are you solving with the product? What benefits have you realized?

It helps me effectively manage multiple client budgets while also keeping track of different team members and the way they're spending their time. Benefits are numerous, including being able to quickly share budget flashes with a client, or see at a glance how team members are spending their time and where we may need to reallocate budget for the remainder of the billing cycle.

ClickTime review by Justin P.
Justin P.
Validated Reviewer
Verified Current User
Review Source

"Great simple to use service that was easy to implement "

What do you like best?

The ease of use and the very limited training required to implement across our organization and the ability to run customized reports.

What do you dislike?

The inability to automatically send reminders to staff to complete and submit the timesheet/

What business problems are you solving with the product? What benefits have you realized?

ClickTime has allowed us to track and maintain timesheets and allocate projects with ease. Our organization has seen a significant decrease in the amount of time spent tracking and reporting employees hours and we are able to ensure compliance with donors regarding time keeping.

ClickTime review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source

"Great resource"

What do you like best?

They have great phone support. Honestly, it was a pleasant surprise. I haven't had great experiences with other vendors' call centers. We're new users here and they helped us format things for our purposes.

What do you dislike?

We can't wait for the module that allows for employees asking permission to paid time off to come. Otherwise, no complaints.

Recommendations to others considering the product

If I had to do it all over again, I would have started with some "dummy" or fake employee records just to test the experience for user, supervisor, and administrator. We were under a time deadline to implement and we went 'live' very quickly. As the software administrator, it was hard to answer end-users' questions when I was still learning myself.

What business problems are you solving with the product? What benefits have you realized?

We had a great deal of paper timesheets and wanted to cut back on paper file storage. Also, tracking paid time off was time-consuming for employees and supervisors.

ClickTime review by Chelsea L.
Chelsea L.
Validated Reviewer
Verified Current User
Review Source

"Clicktime- easy to use! "

What do you like best?

How easy and quick the process is to use overall

What do you dislike?

It would be nice if the system remembered and rolled over the time from the previous weeks timecard- or at least gave you the option to roll it over every week.

What business problems are you solving with the product? What benefits have you realized?

Tracking time and approvals for different projects across the team

ClickTime review by Kim H.
Kim H.
Validated Reviewer
Review Source

"Timesheets Are a Breeze"

What do you like best?

The customization options are the best part of it! Any timesheet program can do the basics, but ClickTime lets me include include goals, and custom fields for notes and the like. We're very pleased.

What do you dislike?

Very little. Perhaps the time it took to get up and running on the admin side.

Recommendations to others considering the product

Get past the initial clutter and you will find this a valuable tool for you and your business.

What business problems are you solving with the product? What benefits have you realized?

It makes the "Is this billable or is this not billable" questions go away. That is something we struggled with at times.

ClickTime review by Julie K.
Julie K.
Validated Reviewer
Review Source

"Game Changer"

What do you like best?

Our agency had previously developed our own time tracking system and then moved into an add on to an enterprise software solution, but the time came when we required higher quality time management software that included advanced reporting and analytics. ClickTime to the rescue. It's been a game-changer for the firm. It's simplified the entry process and given us access to data that allows us to make more intelligent resource decisions. At this point, highly recommended.

What do you dislike?

The thought of having to pay for additional interfaces and add ons since the software is not inexpensive. Haven't had to do so yet and hopefully will stay that way.

Recommendations to others considering the product

Evaluate pricing carefully

What business problems are you solving with the product? What benefits have you realized?

See above

ClickTime review by Steve B.
Steve B.
Validated Reviewer
Review Source

"Fantastic!"

What do you like best?

ClickTime is easy to use on the fly and also provides deep insights to our clients, project by project. This is crucial because as service providers to municipalities, we must provide very granular reports around human capital. We are also super bootstrapped, and ClickTime has great budget tracking tools.

What do you dislike?

A concern would be that once signed, we would be thrown over the fence. So what would be the worst part about working with a software vendor has actually been very positive. ClickTime provides comprehensive implementation and training expertise.

What business problems are you solving with the product? What benefits have you realized?

We have already streamlined our end to end processes from proposal development to invoicing. Stoked.

ClickTime review by Rosa V.
Rosa V.
Validated Reviewer
Review Source

"Great T&E Software"

What do you like best?

Brett Dewey is amazing, excellent customer service. The expense module is easy to use, love that they have a mobile app - makes submitting a breeze. Lots of good canned reports, but also the capability to build ones as your needs require. The auto-reminder emails are very helpful. ClickTime is great and easy to use for time and expense management.

What do you dislike?

Minor things, an auto generated expense number would be good. Maybe this is something I could have built, but a billable time and expense report as well.

What business problems are you solving with the product? What benefits have you realized?

The management of time and expenses. It has made tracking and recordkeeping a breeze.

ClickTime review by Cathy M.
Cathy M.
Validated Reviewer
Review Source

"So efficient for us! "

What do you like best?

The system is already in place for tracking time and expenses, we don't have to create something. And the Support team is wonderful.

What do you dislike?

Finding some features, like program and expense defaults, is not always intuitive.

Recommendations to others considering the product

Would absolutely recommend it!

What business problems are you solving with the product? What benefits have you realized?

Saves us so much time in reconciling our credit card bill - it used to be a manual, torturous process. As we grow, the ability to have all time and expenses in one central location, and be able to download the information we need is very important to us.

ClickTime review by Steven K.
Steven K.
Validated Reviewer
Verified Current User
Review Source

"Great Tracking tool for Time and cost"

What do you like best?

Ease of use as well as simple and flexible reporting tool allowing us to create variants of multiple reports

What do you dislike?

Can do with another level or two of approval for time.

What business problems are you solving with the product? What benefits have you realized?

Time tracking for project costs and spent against budget

ClickTime review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Versatile Timekeeping System"

What do you like best?

I do like how it is geared towards a non-profit organization.

What do you dislike?

I wish the reports were more flexible. I still haven't heard back from support that I had a question on regarding reports-it's been 2 weeks.

What business problems are you solving with the product? What benefits have you realized?

Streamlining the employee expenses, company holidays and the time off accrual system has been a great help to our organization.

ClickTime review by User in Civic & Social Organization
User in Civic & Social Organization
Validated Reviewer
Review Source

"Clicktime usability "

What do you like best?

I like how easy it is to manuveur between different descriptions I'm order to accurately put in time. I also like the ability to run the activity and reports to see how muc time I spend on certain activities per pay period. For exampl, how many hours on meetings, or data entry, etc.

What do you dislike?

Honestly, I don't really have any issues regarding this system.

What business problems are you solving with the product? What benefits have you realized?

Working in a non profit with different pots of money, click time has helped make it easier for me to put in hours for each specific grant and make noted about each one.

ClickTime review by Nicolas D.
Nicolas D.
Validated Reviewer
Verified Current User
Review Source

"Great experience with Clicktime"

What do you like best?

easy of use, simplicity for end user and admin user.

resource planning module

What do you dislike?

not for Agile project management. not in Mandays but in hours only

What business problems are you solving with the product? What benefits have you realized?

timesheet reporting, capacity management

ClickTime review by Administrator
Administrator
Validated Reviewer
Review Source

"Efficient and easy to use, but reports not great"

What do you like best?

Based on my last call, I was helped quickly and found what I needed easily.

What do you dislike?

I've always been disappointed with the reports. Most of the time, very simple things that mostly anyone in payroll would need, are not available in the reports and every time I've asked for anything report-related, I've always been instructed to use pivot tables in Excel. That isn't helpful.

Recommendations to others considering the product

Know how to use pivot tables in excel, or be willing to pay extra to have special reports made.

What business problems are you solving with the product? What benefits have you realized?

It's easier to get total hours.

ClickTime review by Michelle D.
Michelle D.
Validated Reviewer
Review Source

"Happy Clicktime user for 4 years"

What do you like best?

User-friendly interface, great customer service, reasonable pricing

What do you dislike?

Nothing - Clicktime has been great all around

What business problems are you solving with the product? What benefits have you realized?

Clicktime makes it so easy to structure our work and time keeping. It’s simple to on-board new users and train them. The ease and structure provided by Clicktime ensures that we track every client, project, task, clearly and accurately.

ClickTime review by Leon H.
Leon H.
Validated Reviewer
Verified Current User
Review Source

"Great Time Tracking Tool"

What do you like best?

One of the best things is the ease of time entry and also the Resource Planning Tool

What do you dislike?

I certainly hoped that it had a desktop version so that you can work in disconnected mode and asynchronously update when you were reconnected to the internet

Recommendations to others considering the product

Worth Trying

What business problems are you solving with the product? What benefits have you realized?

Solving a "single-source-of-the-truth" in regards to the Billable vs. Planned hours on projects; the efficiencies around the Timesheet approval process and the Just-in-Time reporting.

ClickTime review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"ClickTime makes our billing go smoothly!"

What do you like best?

The reporting functions are numerous and easy to use. You can get the data you need any multiple formats to fit most needs. The app and web interface are easy to use in the office and in the field.

What do you dislike?

We briefly tested the expense tool and found that it wasn't as functional as the tool we already use.

Recommendations to others considering the product

As with any software tool, thoroughly evaluate the functionality before purchasing to ensure it fits your company's needs.

What business problems are you solving with the product? What benefits have you realized?

We had been using Excel spreadsheets to communicate time utilization from field staff to accounting, which was hugely inefficient. ClickTime has streamlined that process tremendously and has provided much more auditable data.

ClickTime review by Julie B.
Julie B.
Validated Reviewer
Review Source

"ClickTime not only tracks time, you save time. "

What do you like best?

We have been using ClickTime for a few months and already the program has provided us with accurate information to make better decisions. Our employees actually are managing their time now.

What do you dislike?

Nothing to dislike. Everything works as promised. The company worked with us to set up similar to how we were doing business.

Recommendations to others considering the product

It is a great product and the support is wonderful.

What business problems are you solving with the product? What benefits have you realized?

Manually tracking things like time off or people forgetting to track expenses..

ClickTime review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Verified Current User
Review Source

"Daily headache, but I don't blame the platform"

What do you like best?

I like that there is a mobile app, and that I can switch from week to day view.

What do you dislike?

I dislike that it occasionally deletes my time entries out of the blue, and that the mobile app is very clunky and slow, and doesn't have a very user-friendly interface.

What business problems are you solving with the product? What benefits have you realized?

We use ClickTime to bill clients and analyze productivity.

ClickTime review by Agency in Design
Agency in Design
Validated Reviewer
Review Source

"Super robust under the hood"

What do you like best?

Their account management team is amazing and super helpful. I actually enjoy taking to them. Also, their functionality is really robust compared to lots of competitors.

What do you dislike?

As a person who runs operations for a design studio, I will always say that the UI can be improved. I know they're making improvements so that's great!

What business problems are you solving with the product? What benefits have you realized?

ClickTime has satisfied our 3 biggest needs: ease of use for staff, complex reporting to help refine our estimation processes, and an ability to deeply understand capacity needs for pipeline business.

We were doing retrospective reporting and resource planning in google sheets. ClickTime has fully automated these tedious, time consuming processes and issues with version control.

ClickTime review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"ClickTime A Breeze To Use"

What do you like best?

It is easy to set up, very easy for our employees to use.

What do you dislike?

Can't think of anything not to like. It is easy to use and very well thought out

Recommendations to others considering the product

Easy tracking of time, PTO, meeting times, etc

What business problems are you solving with the product? What benefits have you realized?

Time Tracking of employees in multiple states and countries. It is a one point system for time tracking, and holiday, vacation, etc... pay

ClickTime review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"Simple and easy to use"

What do you like best?

I like the simplicity. This program is very easy to learn, the layout is clean and manageable, and it displays everything I need in one place.

What do you dislike?

I don't love the way it shows my accrued time off and vacation. I found that it was not very easily accessible to find out how much time I had available.

What business problems are you solving with the product? What benefits have you realized?

I enter my time in. From what I can tell it is an efficient and effective way for employees to enter and supervisors to manage billable client time.

ClickTime review by Administrator in Public Relations and Communications
Administrator in Public Relations and Communications
Validated Reviewer
Review Source

"Simplified and Quick"

What do you like best?

We like how much simpler the time tracking is than our previous system. Compliance is way up on timesheet completion, and everyone around the office is saying "Thank you!" for the switch.

Setting the system up was easy and convenient. Adding in all of our projects went smoothly. So far, it's really a great system.

What do you dislike?

Some of the additional features are a little prohibitive from a cost perspective, as you have to pay for everything on a per user basis.

What business problems are you solving with the product? What benefits have you realized?

We're able too keep better track of our monthly time burn, and are able to report on it much more quickly.

ClickTime review by Angela A.
Angela A.
Validated Reviewer
Review Source

"Time Keeping Tool"

What do you like best?

Easy to use and organize time. We used this tool for billable hours, not travel or reimbursements.

What do you dislike?

difficult to add categories to drop down list

Recommendations to others considering the product

I didn't see any large scale updates, that may be nice to see for when the company grows.

What business problems are you solving with the product? What benefits have you realized?

billing time for client work.

ClickTime review by Ken R.
Ken R.
Validated Reviewer
Verified Current User
Review Source

"Improved resource management and tracking"

What do you like best?

The time tracking and expense management integration for project tracking.

What do you dislike?

Have some difficulties with customized reporting to be able to deliver exactly what is needed.

What business problems are you solving with the product? What benefits have you realized?

We are successfully using Clicktime to track resource utilization, expense management and resource utilization forecasting. This is allowing us to more efficiently project project workloads and allow resource managers to assign resources effectively.

ClickTime review by Administrator in Civic & Social Organization
Administrator in Civic & Social Organization
Validated Reviewer
Review Source

"Positive Experience!"

What do you like best?

The timesheet approval function and ease of use. Online access.

What do you dislike?

We can't think of anything! The biggest thing is to remind people to submit their timesheet for approval in time for pay day.

Recommendations to others considering the product

Yes, we are a small non profit with a tight budget - clicktime is cost effective and helps us manage our time and effort. Helps us to bid future work. Easy to use.

What business problems are you solving with the product? What benefits have you realized?

Tracking staff time and effort for their grants and fee-for-service contract work. Efficiency in time & effort (still a work in progress); data helps us to bid future work.

ClickTime review by Executive Sponsor in Non-Profit Organization Management
Executive Sponsor in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Saves time, Better Reporting"

What do you like best?

Clicktime provides a real easy way to track employee time into various accounting departments that we need.

What do you dislike?

Google Login on the Mobile App has not been working.

What business problems are you solving with the product? What benefits have you realized?

Efficient cost allocation of staff time. Very easy reports to get, less dealing with paper and timesheets.

ClickTime review by Administrator in Public Relations and Communications
Administrator in Public Relations and Communications
Validated Reviewer
Verified Current User
Review Source

"Clicktime Resource Planning"

What do you like best?

It's easier for the project managers to monitor the project progress

What do you dislike?

so far so good, I like most features Clicktime provides.

What business problems are you solving with the product? What benefits have you realized?

an excellent time tracker software, the managers are able to use the report analysing the profitability of each project and whether we're over or under servicing the clients.

ClickTime review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Managing Time and Reports"

What do you like best?

I like how we can have all of our jobs in this platform

What do you dislike?

Its too tedious to use and takes up a lot of time.

Recommendations to others considering the product

Simplify your uses

What business problems are you solving with the product? What benefits have you realized?

Keeping track of people's time. Its easy to use in that sense

ClickTime review by Administrator
Administrator
Validated Reviewer
Review Source

"Office Manager "

What do you like best?

How easy to pull reports for every employee. The fact that it is user friendly to read timesheets

What do you dislike?

I can't put an yearly balance for hours that consultants are hired. I would like to add the yearly hours and when they enter their timesheets they see the balance they have

What business problems are you solving with the product? What benefits have you realized?

I don't have to worry how many hours they worked. Its easy to do payroll

ClickTime review by Kayla M.
Kayla M.
Validated Reviewer
Review Source

"ClickTime Review"

What do you like best?

It has made process expense reports much easier. It is easier to look at data across the agency.

What do you dislike?

It's slow. Some pages have lots of steps to them. And the description box in the expense sheets does not have enough characters

What business problems are you solving with the product? What benefits have you realized?

over-servicing clients

ClickTime review by Executive Sponsor in Philanthropy
Executive Sponsor in Philanthropy
Validated Reviewer
Verified Current User
Review Source

"ClickTime is the best!"

What do you like best?

The ease of reporting and adding new jobs/clients/users

What do you dislike?

nothing! we love the product. nothing to add.

What business problems are you solving with the product? What benefits have you realized?

We use it for preparing profitability reports which have been beneficial to our planning.

ClickTime review by Monica Q.
Monica Q.
Validated Reviewer
Review Source

"Frequent User of ClickTime"

What do you like best?

The support team is so helpful! I have called multiple times and emailed and I have gotten responses quickly and effectively.

What do you dislike?

There is nothing that I dislike so far.

What business problems are you solving with the product? What benefits have you realized?

We have a start-up so its al been new and ClickTime has had everything we need!

ClickTime review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"love click time"

What do you like best?

clicktime makes it so easy to do time sheets nd can do it on phone or even when you're not online

What do you dislike?

wish it were easier to get rid of codes and just keep the ones i want

What business problems are you solving with the product? What benefits have you realized?

easier than other time sheet like filemaker

ClickTime review by Administrator in Public Relations and Communications
Administrator in Public Relations and Communications
Validated Reviewer
Review Source

"ClickTime Resource Planning"

What do you like best?

We love that we can track and analyze our productivity as well as our profitability to our team's time.

What do you dislike?

I do not dislike anything. ooooooooooooooo

What business problems are you solving with the product? What benefits have you realized?

We are seeing where team members are over-servicing or under-servicing our clients and where we need to make changes.

ClickTime review by User in Legal Services
User in Legal Services
Validated Reviewer
Review Source

"Easy to Use Time Management Software "

What do you like best?

It is easy to use and is web based with an app which allows you to enter your time on the go

What do you dislike?

Sometimes the software freezes and loses its entries

What business problems are you solving with the product? What benefits have you realized?

Capturing of billiable time

ClickTime review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source

"Easy to use "

What do you like best?

It is very easy to enter hours but the stop watch doesn’t always work.

What do you dislike?

The stop watch doesn’t always work and generating reports is a long process.

What business problems are you solving with the product? What benefits have you realized?

Recording time.

ClickTime review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"A must-use tool for PR agencies!"

What do you like best?

Easy to use, solid customization, great reporting, etc.

What do you dislike?

The reporting requires a bit of a learning curve, but once understood it's great.

What business problems are you solving with the product? What benefits have you realized?

Benefit from being able to quickly & easily log billable time.

ClickTime review by Administrator
Administrator
Validated Reviewer
Review Source

"Accessing employees hours each pay period to import over to our payroll system"

What do you like best?

The ease & convenience of accessing time information & reports

What do you dislike?

Having to process time weekly instead of bi-weekly

What business problems are you solving with the product? What benefits have you realized?

keeping track of time off for employees

ClickTime review by Administrator in Public Relations and Communications
Administrator in Public Relations and Communications
Validated Reviewer
Review Source

"Nice timekeeping program"

What do you like best?

Fast start up, easy tutorials, staff self training

What do you dislike?

Custom reports could be easier, with more options

What business problems are you solving with the product? What benefits have you realized?

Client time tracking and avoiding over servicing

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* We monitor all ClickTime reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
ClickTime
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