What do you like best?
Client Look is the only interface (that I've found) that has all the functionality we need on a daily basis as a commercial real estate broker. The program was designed by brokers for brokers and it shows.
I love the Virtual Assistant feature and it is truly the distinguishing feature of the product.
There is great customer support available and they are always willing to talk to you and help you figure out a solution that works for you.
Several other brokers in my office use Client Look and it is nice to be able to share records between them and keep some private to myself.
It allows you to be as detailed or vague as you want when inputting prospects, clients, properties etc.
The ability to link and reference clients to properties to brokers to employees to decision makers is great.
What do you dislike?
I don't like the amount of time I need to spend inputting information. They say to have the virtual assistant do it for you but sometimes it is more work to have them do it than to just do it yourself.
There are way too many clicks to get around and get something basic done. I love the detailed queries you can run, but haven't been able to find a quick easy way to do a "global search" of my database.
The site is generally slow. There is a yellow tab that pops up at the top that says "working" and it seems to take a long time. I assume that this is because it is not a massively used website yet and they do not have the infrastructure or servers to be able to speed this up.
Recommendations to others considering the product
Client Look is so close to being great. Right now, for me, it is good. Every body I ask whether they like it or not says "Yeah, It's good..." but they leave you with some doubt as to how in love they are with it. Try Insightly, and compare to Client Look. It's cheaper and arguably easier to use but may not have all of the functionality you need.
What business problems are you solving with the product? What benefits have you realized?
The ability to link properties to prospects is necessary. As a commercial broker, having a CRM that I know how to use can make me a lot of money. I look at it as an asset. It sets reminders, keeps prospects from falling through the cracks, and gives me the confidence that I am fully engaging all of my prospects.