What do you like best?
As a Property Management company, the utilization of ClockShark was ultimately contingent upon the flexibility and the app's general adherence to our specific needs. The app itself is not particularly meant to be used in such a way as we are utilizing it however, we have been able to arrange jobs and tasks perfectly to make sense for our endless workflow. Additionally, we can't speak highly enough regarding the user friendly and simple nature of ClockShark's technology. Our biggest struggle historically has been finding a scheduler which appeals to a variety of employees with subsequent technological experiences and skills. Clock Shark, as far as the field employees is concerned is, by far, THE easiest both in teaching as well as user implementation. Our team is happier and more productive given less audible interaction over the phone by our office. We have, in essence, given our field staff a simplified increase in responsibility which is, in turn, consistently improving our overall responsiveness to our tenants' needs.
What do you dislike?
We would love to see a more specific update function, so our entire team isn't notified once one or two schedules have been updated. It's certainly cause for confusion when the push notification reads that their schedule has been updated, yet nothing has changed. Also we would like to have the ability for our staff to easily alert our office team of statuses for jobs / tasks, as well as, schedule tasks. We've been able to work around this with notes for status updates but adding jobs for us, the way we have had to set up our account is a bit redundant ( add task, add job, schedule job, add task to scheduled job, etc.).
Recommendations to others considering the product
If you are on the fence about implementing ClockShark, I very honestly recommend seeking out the competition and experiencing what other products there are to demo. At first the technology may seem overwhelming, especially as it's explained by the "comparable" products however, without uncertainty I bet you will find yourself delving deeper into the functions and flexibility of ClockShark. The customer service, responsiveness, and most importantly the transparent honesty that the CS representatives provide appears effortless and is uncanny. We took part in a few competitor demonstrations, of which some have been in business for upwards of two decades. Not for one moment was there hesitation in our return to ClockShark. There is no over complication of technology, no necessity for prior industry knowledge, and no need to master a smartphone! Equally important to note, Clock Shark was not created for the specific needs of our company but the team's willingness to troubleshoot and morph the application as best they can to fit our needs, speaks volumes. At times, they know better than I, what we attempt to explain or request and are ready with an answer. Additionally, unlike their immediate competitors, CS is constantly updating, trialing, and interfacing with new software and takes customer requests into serious account. In the short time of our relationship with ClockShark, we have seen multiple, attractive changes by way of accounting interfacing. It seems that ClockShark is set easily set apart from their competitors by appealing to the needs of an array of users and by taking full advantage of the most recent technological advances of our time. We are excited to watch the evolution of ClockShark and thankful to have found such a helpful group of individuals who truly make us feel as though we are the most important client.
What business problems are you solving with the product? What benefits have you realized?
We are gradually solving scheduling conflicts and disputes over who is able to use who and especially where our guys are. Now there is little necessity to have to text or call our field staff for essentially anything other than last minute request which allows them to be stationary for longer periods of time. We are no longer coordinating chaos. Deadlines are being met sooner, tenants are noticing an decrease in response time, office staff is able to control everything, whereas before, all information was being funneled through one individual.