CloudCherry

CloudCherry

(13)
4.3 out of 5 stars

Cloudcherry is a real-time Customer Experience Analytics product to track & measure Customer Delight

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Showing 13 CloudCherry reviews
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CloudCherry review by <span>Aileen Z.</span>
Aileen Z.
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Cloud Cherry - the best choice!

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What do you like best?

Cloud Cherry is a company that truly cares about your needs and supports you to reach your goals. It's like they are part of our family because they desire to see us succeed and provide us with the expertise and tools to do so. Their representatives are friendly, engaging, and professional. In addition, they have developed solutions at no extra cost to us. In this day and age, that is a rare find. They are priced right. The features that Cloud Cherry offers in their tool outshine many, if not all, of their competitors. They are a company that is "in it" for the long haul as they plan to continue to develop features that will make this tool the best in the business. Our credit union is so glad we chose Cloud Cherry.

What do you dislike?

Many of the challenges we have faced have been addressed by the Cloud Cherry team and have either been resolved or another solution is offered. Although the tool is quite intuitive and easy to use and the team is always willing to walk you through how to use a feature, I do wish they provided formal training documents to reference. In addition, it would be ideal to have a formal system to use to submit and track issues that require Cloud Cherry's assistance to resolve.

Recommendations to others considering the product

The pricing is right, the features are user-friendly, their team continues to develop their product, and their team is engaging and professional.

What business problems are you solving with the product? What benefits have you realized?

Our credit union wanted a tool to generate and collect surveys for both our members (customers) and employees. Cloud Cherry is the 3rd company we have partnered with over the years to provide this solution and they are the best priced for the number of features they provide. The greatest benefits we've realized so far are the pricing, the additional survey features and functionality we now enjoy, and the ability of our management teams to log on to see their survey results in real time. We are excited about our future with Cloud Cherry.

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CloudCherry review by <span>Lola A.</span>
Lola A.
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What do you like best?

I like how user-friendly the dashboard is. It’s simple to use and provides a variety of views that you can customise to fit your needs.

I also like how attentive my account manager is as my queries are always responded to in a timely manner and my suggestions passed on to the development team.

What do you dislike?

Not being able to create separate surveys can be a bit of a pain and leaves you open to error if you are running different campaigns in different locations at the same time as you have to take extra care keeping track of your active survey questions. They do however provide a function where you can allocate questions to different locations but I still feel that having separate surveys would be the ideal setup.

What business problems are you solving with the product? What benefits have you realized?

Using CloudCherry has created an extra channel to assess customer satisfaction levels. The increase in Interaction levels has been fantastic as our students can leave feedback anonymously (should they choose to), quickly and easily.

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CloudCherry review by Administrator in Cosmetics
Administrator in Cosmetics
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What do you like best?

Cloud Cherry offered us an easy to use solution that integrated quickly with our CRM system. As company, Cloud Cherry are keen to please and always looking for improvement to help their customers get the most out of an excellent system for the price.

What do you dislike?

Although Cloud Cherry does offer intuitive reporting through their various dashboards, it still does not offer the opportunity to build bespoke downloadable reports. At first this was not an issue, but it quickly became obvious that the more we used Cloud Cherry as a gauge across all of our sites, we required more data.

What business problems are you solving with the product? What benefits have you realized?

We were looking for a way to gauge our customers experience with us at every touch point without sending out long winded surveys. with Cloud Cherry we now have that solution in place.

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CloudCherry review by <span>Marianna N.</span>
Marianna N.
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What do you like best?

We are currently testing the software and CC's attitude to work is very much appreciated as they try to help us with everything needed and are quick to respond to our questions. For a young company CC has an impressive array of channels you can choose from.

What do you dislike?

So far, structure has been the lowest point. Surely, it's workable and a matter of getting used to it however it feels like there can be improvements made here.

What business problems are you solving with the product? What benefits have you realized?

Collecting and analyzing customer feedback.

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CloudCherry review by <span>Kanchan A.</span>
Kanchan A.
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Recommendation for CloudCherry

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What do you like best?

It gives thorough idea of report. We can easily get to know where we are lacking off and where do we need to improve. The services which CloudCherry is providing is best.

What do you dislike?

There is nothing as such which we dong like.

Recommendations to others considering the product

It is one of the best and easiest software. I will definitely recommend the CloudCherry to everyone.

What business problems are you solving with the product? What benefits have you realized?

It is the Faculty feedback reports which are given by the students.

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CloudCherry review by <span>Sara E.</span>
Sara E.
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CloudCherry a great option

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What do you like best?

I like how it gathers customer feedback and that it has real-time data they have proved invaluable

What do you dislike?

There has been nothing that I have found wanting in my use

Recommendations to others considering the product

The Customer Delight Meter is great and gathering feedback from users in invalable.

What business problems are you solving with the product? What benefits have you realized?

It has allowed me to evaluable customer satisfaction levels and I've been able to interact more efficiently and beneficially with customers.

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