What do you like best?
Cloud Cherry is a company that truly cares about your needs and supports you to reach your goals. It's like they are part of our family because they desire to see us succeed and provide us with the expertise and tools to do so. Their representatives are friendly, engaging, and professional. In addition, they have developed solutions at no extra cost to us. In this day and age, that is a rare find. They are priced right. The features that Cloud Cherry offers in their tool outshine many, if not all, of their competitors. They are a company that is "in it" for the long haul as they plan to continue to develop features that will make this tool the best in the business. Our credit union is so glad we chose Cloud Cherry.
What do you dislike?
Many of the challenges we have faced have been addressed by the Cloud Cherry team and have either been resolved or another solution is offered. Although the tool is quite intuitive and easy to use and the team is always willing to walk you through how to use a feature, I do wish they provided formal training documents to reference. In addition, it would be ideal to have a formal system to use to submit and track issues that require Cloud Cherry's assistance to resolve.
Recommendations to others considering the product
The pricing is right, the features are user-friendly, their team continues to develop their product, and their team is engaging and professional.
What business problems are you solving with the product? What benefits have you realized?
Our credit union wanted a tool to generate and collect surveys for both our members (customers) and employees. Cloud Cherry is the 3rd company we have partnered with over the years to provide this solution and they are the best priced for the number of features they provide. The greatest benefits we've realized so far are the pricing, the additional survey features and functionality we now enjoy, and the ability of our management teams to log on to see their survey results in real time. We are excited about our future with Cloud Cherry.