CloudCherry

CloudCherry

4.4
(27)
Optimized for quick response

Cloudcherry is a real-time Customer Experience Analytics product to track & measure Customer Delight

Work for CloudCherry?

Learning about CloudCherry?

We can help you find the solution that fits you best.

CloudCherry Reviews

Ask CloudCherry a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Ratings
Company Size
User Role
For Category
Industry
Showing 27 CloudCherry reviews
LinkedIn Connections
CloudCherry review by Bruce S.
Bruce S.
Validated Reviewer
Verified Current User
Review Source
content

"Scaling At MAch Speed? Keep and Eye on the NPS"

What do you like best?

Scaling at Mach Speed? Keep An Eye On NPS

When you’re scaling at the speed of sound, like Netmeds.com, and many other great Indian start-ups, one of the most important “pillars of growth” is retention of the base and one of the best barometers for how well you’re doing in that regard is the “Net Promoter Score”. NPS is the altar currently worshipped at by start-ups and their VC’s, but NPS management can be a tricky task, since the score itself is the ratio between “haters and lovers” or in NPS parlance “detractors and promotors.” Haters score between 1 and 6 and lovers, between 9 & 10, and everyone in between, including all the generally satisfied and happy customers, don’t really count. So, it’s essential to know “the who and the why” of the detractors, and to turn them around whenever possible, and therein lies the value of a unique dipstick tool like CloudCherry.

As large B2C companies scale up and start serving thousands of customers a day, even an infinitesimally small number of dissatisfied customers can still translate to hundreds of “haters.” In the New York Times Bestseller, “The Tools of Titans”, technology thought leader Kevin Kelly talks about the importance, in brand-building of “making 1,000 people extremely, extremely happy”, in other words, make them love you. Now, if you can quickly identify the “haters”, understand and correct the root cause of their dissatisfaction, and turn those haters into lovers, well, nothing could be better. We have found that when we reach out quickly, honestly and empathetically, even the most vociferous detractor can become the most loyal “superfan”. CloudCherry lets us see, with immediacy, who needs our attention and lets us know precisely what went wrong.

Deeply devoted to customer satisfaction, and with the fervent belief that the tenets of a book written in 1997, “Real Time-Preparing for the Age of the Never Satisfied Customer” are still valid some 20 years later, we adhere to the philosophy that ”due to modern technology, customers will expect immediate response and companies which have structure themselves to take advantage of these developments will win.” CloudCherry is one of these “developments.”

Utilizing it and other cutting edge tools, all deployed by a superb, dedicated and talented team of customer satisfaction pros is why we’re able to call our CX department the Lemonade Factory; we are able to quickly identify and contact customers who have the sour taste of a bad experience and make sure we turn those “lemons” into a tall glass of cool and tasty “lemonade.”

What do you dislike?

Nothing. Its fine the way just the way it is.

Recommendations to others considering the product

Its a valuable tool.

What business problems are you solving with the product? What benefits have you realized?

Retention, identifying discontent and causal factors.

Sign in to G2 Crowd to see what your connections have to say about CloudCherry
CloudCherry review by Rashiruleneey .
Rashiruleneey .
Validated Reviewer
Verified Current User
Review Source
content

"understand client's needs , consistently give us a new updates of new features, system user friendly"

What do you like best?

* Monitor trend comparison statistic give a helicopter view

* Monthly review by channel/Device give a quick

understanding customer preferred channel.

* Web-based and a system can be accessed from anywhere

and everywhere

* Complete report extraction with very minimal amendment required.

* I like most about CloudCherry University where I can easily find

the answer and guidance without too much support from

CloudCherry back office. Hard to find a software system can provide

with a clear explanation about each of every feature offered to

the client.

What do you dislike?

Identify genuine participation in the survey to avoid manipulation by Sales Person to achieve high NPS score.

Recommendations to others considering the product

Great support and experience PIC to support internal customer mission and vision.Reasonable price.

What business problems are you solving with the product? What benefits have you realized?

* All customer's feedback in one platform. An improvement n service customer in the store.

* NPS goes up > 20% .

* Customer responses increases to 5% to 6 %.

* Question customization can be created anytime to accommodate internal needs. Eg: Marketing

and Product Survey and Employee Engagement Feedback.

*

What Enterprise Feedback Management solution do you use?

Thanks for letting us know!
CloudCherry review by Mamata S.
Mamata S.
Validated Reviewer
Verified Current User
Review Source
content

"Spectacular team that understands customer experience thoroughly"

What do you like best?

Love their turnaround time. An extremely passionate team that works incessantly to deliver solutions round the clock.

They have great understanding of research methodology and analytical methods.

They also understand customer behaviour while using the services and while filling the survey. Which helps us create effective feedback mechanisms

What do you dislike?

Their survey Interface is customisation bit its a bit restricted and does leave a few things to be desired.e.g more colour schemes, designs etc.

What business problems are you solving with the product? What benefits have you realized?

They have also implemented surveys for our loyalty program team and also helping us do an analysis for changes in in-flight experience.

CloudCherry review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Awesome platform for tracking Customer service performance"

What do you like best?

Presentation of data is commendable, they are one of the experts. I have not seen a tool with such extensive analysis options. Their tool has multiple options to close loop for service recovery, adhoc grinding of data and various slicing and dicing options of the available data.

What do you dislike?

Data for larger range sometimes takes too much time to load and download, however that is also somewhat connected to internet connectivity. Data in Decimals not described properly in some of charts which have been raised to the team.

What business problems are you solving with the product? What benefits have you realized?

NPS, CSAT surveys. Helpful for basic understanding of current performance and way forward targets

CloudCherry review by Aileen Z.
Aileen Z.
Validated Reviewer
Review Source
content

"Cloud Cherry - the best choice!"

What do you like best?

Cloud Cherry is a company that truly cares about your needs and supports you to reach your goals. It's like they are part of our family because they desire to see us succeed and provide us with the expertise and tools to do so. Their representatives are friendly, engaging, and professional. In addition, they have developed solutions at no extra cost to us. In this day and age, that is a rare find. They are priced right. The features that Cloud Cherry offers in their tool outshine many, if not all, of their competitors. They are a company that is "in it" for the long haul as they plan to continue to develop features that will make this tool the best in the business. Our credit union is so glad we chose Cloud Cherry.

What do you dislike?

Many of the challenges we have faced have been addressed by the Cloud Cherry team and have either been resolved or another solution is offered. Although the tool is quite intuitive and easy to use and the team is always willing to walk you through how to use a feature, I do wish they provided formal training documents to reference. In addition, it would be ideal to have a formal system to use to submit and track issues that require Cloud Cherry's assistance to resolve.

Recommendations to others considering the product

The pricing is right, the features are user-friendly, their team continues to develop their product, and their team is engaging and professional.

What business problems are you solving with the product? What benefits have you realized?

Our credit union wanted a tool to generate and collect surveys for both our members (customers) and employees. Cloud Cherry is the 3rd company we have partnered with over the years to provide this solution and they are the best priced for the number of features they provide. The greatest benefits we've realized so far are the pricing, the additional survey features and functionality we now enjoy, and the ability of our management teams to log on to see their survey results in real time. We are excited about our future with Cloud Cherry.

CloudCherry review by Lola A.
Lola A.
Validated Reviewer
Verified Current User
Review Source
content

"A quick and effective way to gather real-time customer feedback"

What do you like best?

I like how user-friendly the dashboard is. It’s simple to use and provides a variety of views that you can customise to fit your needs.

I also like how attentive my account manager is as my queries are always responded to in a timely manner and my suggestions passed on to the development team.

What do you dislike?

Not being able to create separate surveys can be a bit of a pain and leaves you open to error if you are running different campaigns in different locations at the same time as you have to take extra care keeping track of your active survey questions. They do however provide a function where you can allocate questions to different locations but I still feel that having separate surveys would be the ideal setup.

What business problems are you solving with the product? What benefits have you realized?

Using CloudCherry has created an extra channel to assess customer satisfaction levels. The increase in Interaction levels has been fantastic as our students can leave feedback anonymously (should they choose to), quickly and easily.

CloudCherry review by Sadie C.
Sadie C.
Validated Reviewer
Verified Current User
Review Source
content

"CloudCherry is an amazing company to work with!"

What do you like best?

CloudCherry goes over and beyond with their level of customer service and attention to detail. They ensure you have everything you need to be successful! Everything from the sales experience to the implementation experience has been joyful!

What do you dislike?

Nothing! We are stil in implementation pahse, but everyting has been great!

What business problems are you solving with the product? What benefits have you realized?

CloudCherry is helping us better understand our customer experience throughout the customer lifecycle.

CloudCherry review by Parag A.
Parag A.
Validated Reviewer
Verified Current User
Review Source
content

"Good for startups"

What do you like best?

The solution is very simple. Has a modern design. Dashboard is intuitive.

What do you dislike?

Server is slow. Dashboard is rigid. Lots of constraints in customizing solution.

Recommendations to others considering the product

Good for startups

What business problems are you solving with the product? What benefits have you realized?

CloudCherry has helped create a centralized system where we can access the health of the company in a single click. It has empowered us with real-time feedback monitoring which was not possible earlier.

CloudCherry review by Vinodh Sagayaraj E.
Vinodh Sagayaraj E.
Validated Reviewer
Review Source
content

"Simple way to understand our Customers"

What do you like best?

Customer Experience is booming topic across industry and nations where Cloudcherry bridges the gap between the Customer and Company through their Product and platform.

What do you dislike?

For Countries like India the strike rate of the success in capturing the real feedback is not upto the mark because people do not open up freely.

What business problems are you solving with the product? What benefits have you realized?

As the recepient of the product the effeciency of any particular Department can be guaged on their performances.

Feedback's collected obviously results in corrective reactions.

CloudCherry review by Administrator in Cosmetics
Administrator in Cosmetics
Validated Reviewer
Review Source
content

"Effective solution to gather real time feedback"

What do you like best?

Cloud Cherry offered us an easy to use solution that integrated quickly with our CRM system. As company, Cloud Cherry are keen to please and always looking for improvement to help their customers get the most out of an excellent system for the price.

What do you dislike?

Although Cloud Cherry does offer intuitive reporting through their various dashboards, it still does not offer the opportunity to build bespoke downloadable reports. At first this was not an issue, but it quickly became obvious that the more we used Cloud Cherry as a gauge across all of our sites, we required more data.

What business problems are you solving with the product? What benefits have you realized?

We were looking for a way to gauge our customers experience with us at every touch point without sending out long winded surveys. with Cloud Cherry we now have that solution in place.

CloudCherry review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source
content

"Actionable Data"

What do you like best?

CloudCherry not only provides deep insight into our customer experience but also makes it easy for us to make changes and take action on that data.

What do you dislike?

I'm happy with everything at this point.

What business problems are you solving with the product? What benefits have you realized?

We are using CloudCherry to better understand where we should focus our resources in order to provide the best possible experience.

CloudCherry review by Marianna N.
Marianna N.
Validated Reviewer
Review Source
content

"Definitely a solution you should consider"

What do you like best?

We are currently testing the software and CC's attitude to work is very much appreciated as they try to help us with everything needed and are quick to respond to our questions. For a young company CC has an impressive array of channels you can choose from.

What do you dislike?

So far, structure has been the lowest point. Surely, it's workable and a matter of getting used to it however it feels like there can be improvements made here.

What business problems are you solving with the product? What benefits have you realized?

Collecting and analyzing customer feedback.

CloudCherry review by Kanchan A.
Kanchan A.
Validated Reviewer
Review Source
content

"Recommendation for CloudCherry "

What do you like best?

It gives thorough idea of report. We can easily get to know where we are lacking off and where do we need to improve. The services which CloudCherry is providing is best.

What do you dislike?

There is nothing as such which we dong like.

Recommendations to others considering the product

It is one of the best and easiest software. I will definitely recommend the CloudCherry to everyone.

What business problems are you solving with the product? What benefits have you realized?

It is the Faculty feedback reports which are given by the students.

CloudCherry review by Sara E.
Sara E.
Validated Reviewer
Review Source
content

"CloudCherry a great option"

What do you like best?

I like how it gathers customer feedback and that it has real-time data they have proved invaluable

What do you dislike?

There has been nothing that I have found wanting in my use

Recommendations to others considering the product

The Customer Delight Meter is great and gathering feedback from users in invalable.

What business problems are you solving with the product? What benefits have you realized?

It has allowed me to evaluable customer satisfaction levels and I've been able to interact more efficiently and beneficially with customers.

CloudCherry review by Jordan F.
Jordan F.
Validated Reviewer
Review Source
content

"Great way to easily gather and assess customer satisfaction"

What do you like best?

Ease of viewing customer satisfaction metrics. I love the interface and ease of use. The product is intuitive and the customer support offered by CloudCherry is tremendous.

What do you dislike?

does not allow me to download custom reports.

Recommendations to others considering the product

Great suite of functions for the price.

What business problems are you solving with the product? What benefits have you realized?

Ability to quantify and qualify customer satisfaction data and offer feedback collection and management.

CloudCherry review by Candida A.
Candida A.
Validated Reviewer
Verified Current User
Review Source
content

"The Best"

What do you like best?

very user friendly and professional services.

What do you dislike?

There is nothing that I dislike, it an interesting tool

What business problems are you solving with the product? What benefits have you realized?

NSP and customer feedback

CloudCherry review by Executive Sponsor in Computer Networking
Executive Sponsor in Computer Networking
Validated Reviewer
Review Source
content

"Loyal fan for life!"

What do you like best?

Service and support I get from CloudCherry is best in class. We have increased our productivity and efficiency when it comes to data analysis for our quarterly survey.

What do you dislike?

Nothing I dislike. The company is very responsive to our needs. I look forward to integration and having a pipeline with SFDC.

What business problems are you solving with the product? What benefits have you realized?

Time to task. What used to take us weeks to accomplish, CloudCherry can do in days. Access to real time insights and the ability to integrate multiple surveys into one comprehensive view are key!

CloudCherry review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source
content

"CRM at its best"

What do you like best?

Ease, Flexible , Good view of Customer Insight. Seamless Integration with all the CRM products. Good Scope for the Salesforce CRM and helped me in acheiving single platform work

What do you dislike?

There are no much factors to dislike this app. Price is good and If you are a salesforce customer, then this pricing for for org wide not on the no of seats.

Recommendations to others considering the product

Ease of Use, Attractive UI, Reliable, Scalable

What business problems are you solving with the product? What benefits have you realized?

Streamlined process for NPS , Approaching customer from multiple platforms

CloudCherry review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Good for users but needs some improvement on the admin side"

What do you like best?

Staff members can easily view and track the NPS scores for their locations.

What do you dislike?

As an admin, there are many things I'd like to see changed in the platform - More data, the ability to calculate response rate, improved navigation, etc.

What business problems are you solving with the product? What benefits have you realized?

We needed a way for staff to more quickly respond to issues identified via our NPS surveys. Cloud Cherry has been pretty good for us in this respect.

CloudCherry review by User in Supermarkets
User in Supermarkets
Validated Reviewer
Review Source
content

"Great for customer feedback "

What do you like best?

I like the ease of use of Cloud Cherry first of all! It’s very user friendly. I like the dashboard as you gather real time data, and it’s great for customer feedback.

What do you dislike?

There are a few features I’d like to see added like customized reporting and the ability to copy/paste whole surveys and survey questions.

What business problems are you solving with the product? What benefits have you realized?

We are taking corrective action as a result of better understanding of our customers needs.

CloudCherry review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source
content

"Cloudcherry Review - Know your customer"

What do you like best?

Amazing Support!

Ease of Use

Real-Time application

System Integration

What do you dislike?

The form format needs some work with options & answer control.

Recommendations to others considering the product

-

What business problems are you solving with the product? What benefits have you realized?

Real-Time Customer Pulse.

Converting Detractors & Passives

Addressing customer complaints as they take place

CloudCherry review by Farnaz N.
Farnaz N.
Validated Reviewer
Review Source
content

"Very helpful"

What do you like best?

How fast and effective the result are. Customizable.

What do you dislike?

Sometimes backs up and can be slow, time to time.

What business problems are you solving with the product? What benefits have you realized?

We know how our customers feel and the feedback is very helpful.

CloudCherry review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Clearview FCU"

What do you like best?

The support team is very knowledgeable and very accommodating.

What do you dislike?

A few times the difference in the time zone between ET US and India made for getting responses delayed at times.

What business problems are you solving with the product? What benefits have you realized?

Although we are very new, I see us utilizing the feedback to fine tune our processes and procedures. Again, being new, we have not realized any benefits just yet.

CloudCherry review by Naresh K.
Naresh K.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Cloud 🍒 survey experience"

What do you like best?

Easy way of survey concept for customer satisfaction.

What do you dislike?

There is Nothing to dislike...

It is a good product.

What business problems are you solving with the product? What benefits have you realized?

Easy survey portal design

CloudCherry review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source
content

"Userfriendly for customers and administrators!"

What do you like best?

I like that you can clone surveys in order to save time when creating multiple surveys at a time. I also love the self service features.

What do you dislike?

It takes a while for the product team to implement what seems like simple asks.

What business problems are you solving with the product? What benefits have you realized?

Surveying our membership based on transactions and their relationship with us.

CloudCherry review by User
User
Validated Reviewer
Review Source
content

"Best program to get the job done!"

What do you like best?

Cloud cherry allows me to be able to keep track of all the sales in the building under one program

What do you dislike?

Sometimes, the software times out and data is lost

What business problems are you solving with the product? What benefits have you realized?

I want to ensure the best products possible not only for the business but also for the customer

CloudCherry review by User
User
Validated Reviewer
Review Source
content

"."

What business problems are you solving with the product? What benefits have you realized?

.

Learn more about CloudCherry

CloudCherry Videos

Kate from G2 Crowd

Learning about CloudCherry?

I can help.
* We monitor all CloudCherry reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.