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CloudNine

CloudNine

4.5
(19)

CloudNine empowers legal and business professionals with Simplified eDiscovery Automation software and professional services that simplify litigation, investigations, and audits for law firms and corporations.

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Showing 19 CloudNine reviews
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CloudNine review by Tara D.
Tara D.
Validated Reviewer
Verified Current User
Review Source

"Great software that is easy to log on, user-friendly, has a great layout, and is easy to navigate."

What do you like best?

Training to use CloudNine was not lengthy. CloudNine was great at searching documents, including tagging, and exporting. Software tailored to our business needs and streamlined the task at hand.

What do you dislike?

I do not dislike anything about CloudNine, the layout is simple, functional, efficient, searching and tagging documents is easy.

Recommendations to others considering the product

I highly recommend CloudNine, it is a great company tool and solution for searching large amounts of data. This service makes it possible for our company employees to work remotely and still be able to give our clients the best service possible. CloudNine has worked very well for our company and are very satisfied with the service. Well worth the price.

What business problems are you solving with the product? What benefits have you realized?

The document search has eased the task of scanning large amounts of data. Benefits: CloudNine reduced time to review large amounts of data by its ease of search and tagging.

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CloudNine review by Hyunji C.
Hyunji C.
Validated Reviewer
Verified Current User
Review Source

"I used CloudNine as part of fraud investigation for email searches."

What do you like best?

I like the convenience and easiness of the use. The tag function made it easy flag the search results. I was impressed with the ease of use for a first time user. The speed and ease of loading data and being able to review it immediately is a tremendous advantage over other Cloud based platforms.

What do you dislike?

I believe that search function could improve to isolate the data further down. Some of the basic document identification features became cumbersome when a limited number of documents were involved.

Recommendations to others considering the product

This software is easy to use and very practical! The speed and ease of loading data and being able to review it immediately is a tremendous advantage over other Cloud based platforms.

What business problems are you solving with the product? What benefits have you realized?

Being able to work with large data where it can be shared with multiple employees.

What eDiscovery solution do you use?

Thanks for letting us know!
CloudNine review by Katrina C.
Katrina C.
Validated Reviewer
Verified Current User
Review Source

"User friendly review tool backed by personalized customer support."

What do you like best?

What I like best about CloudNine is the intuitive searching function. It is easy to create complex searches, even as a beginner. You can also easily access your recent searches through a drop down on the main screen. This is much easier than going back to the searching page and re-creating searches that you didn't save.

What do you dislike?

This isn't really a dislike, but I do wish we had the ability to re-name folders "on the fly" in the native tree view. This is done simply enough with an overlay into the folder field, though.

What business problems are you solving with the product? What benefits have you realized?

We are helping our clients, the small to mid-size law firms, get away from reviewing and producing in paper. Once they realize how simple it is to tag and categorize their documents, their review is done much more efficiently - saving both time and money.

CloudNine review by Jonathan R.
Jonathan R.
Validated Reviewer
Verified Current User
Review Source

"CloudNine Discovery is good at being really good"

What do you like best?

CloudNine routinely impresses me with their superior customer service and automated tools that just work. We regularly upload a lot of data to CloudNine’s automated hosting and discovery tool. Their software is easy to use and searching is flexible.

What do you dislike?

I personally didn't have access to the administrative rights so I was dependent on others in my organization to ensure all of the access was appropriate. Not CloudNine's fault or dislike. Just a dislike in the process.

What business problems are you solving with the product? What benefits have you realized?

Help Desk assists us with all technical items including search logic, syntax, and segmenting for multiple document reviewers.

CloudNine review by Molly C.
Molly C.
Validated Reviewer
Verified Current User
Review Source

"Intuitive design, fantastic platform! "

What do you like best?

The custom tagging fields were incredibly useful. Being able to create different types of tagging fields (drop down, custom text, radial buttons) was key to making our review easy and efficient. The custom views for the tagging areas for each individual reviewer allowed me to set up field lists that were specific to each reviewer, so the attorney who reviewed the privilege documents had those tagging fields at the top of the list while the other reviewers had fields specific to their assignment. The system worked beautifully.

What do you dislike?

I really would have liked to have been able to redact while in the platform. That way the redactions could have been done as they were recognized instead of having to mark them, then reanalyze the documents to redact them in Adobe.

Recommendations to others considering the product

Don't hesitate to try it!

What business problems are you solving with the product? What benefits have you realized?

In my case, the clients wanted to review the documents we had marked as responsive before they were produced. I was able to set them up with logins and review sets so they could easily review the documents without any additional exports/list making, etc. The tool allowed our firm to collaborate on this project not only across our 3 offices, but also with our corporate client.

CloudNine review by Eric C.
Eric C.
Validated Reviewer
Verified Current User
Review Source

"Nice alternative to Concordance "

What do you like best?

The ability to self-service, to load documents on my own and sort them. I also find the search functions to be intuitive.

It's also nice to have web-based software that's intuitive and doesn't require a specialized in-house IT department or litigation support group to manage. It's possible for our small firm to implement the software without needing extra personnel or outside consultants just to manage the database.

What do you dislike?

Mainly, the inability to see highlights in native view. I would like for the terms highlighting to transfer into the native format, which ought to be easy enough on standard formats like PDF, doc, email, etc.

Recommendations to others considering the product

If you are looking for an easy to use document management system that can be user driven and affordable, Cloud Nine is a good option. We divide the costs up proportionally and pass it along to our clients.

What business problems are you solving with the product? What benefits have you realized?

A cost-effective solution for document management at a small-midsize firm. It allows us to work with more complex, voluminous e-discovery without incurring the costs normally associated with large, in-house document management software. Also, it's user friendly.

CloudNine review by Suzanne M.
Suzanne M.
Validated Reviewer
Verified Current User
Review Source

"The best ediscovery platform for small firms and solos"

What do you like best?

CloudNine's best feature is its straightforward ease of use. I co-taught a class on e-discovery at a local law school. We were able to get a class of 20 law students up and running and doing document review in less than 10 minutes. They were able to figure out how the software worked that easily. Plus, the drill down into the data production was impressive. For a small firm or solo, it just makes sense to go with a cloud-based SaaS, and CloudNine is the best of its breed.

What do you dislike?

The tools are a little simple, especially compared to the software used at larger firms. There are a few features that would be really nice to have, like predictive search (AI). But the tools you absolutely must have are all there, all work well, and are easy to use.

Recommendations to others considering the product

Evaluate all your options. SaaS for e-discovery is still evolving, and you may find that one tool serves your needs better than another. However, having said that, give CoudNine a try. It's very powerful, easy to use, and intuitive.

What business problems are you solving with the product? What benefits have you realized?

E-discovery is a big deal. It's in every court at every level. I just had e-discovery issues in a small claims collections matter. Almost any electronic document production is going to be fraught with problems and produce mountains of data that need to be reviewed, redacted, culled, and produced. Having a scalable tool for the job is imperative, especially for a smaller law firm. CloudNine fits the bill.

CloudNine review by Charles B.
Charles B.
Validated Reviewer
Verified Current User
Review Source

"Excellent tool with outstanding support"

What do you like best?

CloudNine is an excellent tool, that takes the best of the Relativity review solution, and leaves out all of the fiddily bits that make Relativity excruciating to use. Their upload and processing automatically, and their pricing structure is the best I've seen.

What do you dislike?

I don't really have anything to say here. All of the solutions and even the off the wall requests we've made of CloudNine support has been outstanding.

Recommendations to others considering the product

Talk to their support, and evaluate the product. The ability to do automatic processing of new data and receive alerts is by far the best feature.

What business problems are you solving with the product? What benefits have you realized?

We have upload all data that needs to be reviewed by the Legal, Compliance, and Internal Audit teams in our company to the platform, and the cloud based solution and automatic processing features allow us to keep costs down and only worry about hosted data.

CloudNine review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great value product."

What do you like best?

Offers the major features we were looking for, at a fraction of pricing of other competitors.

What do you dislike?

Some additional features such as email threading, and near duplicate searching/matching would be useful.

Recommendations to others considering the product

CloudNine does not have all the "bells and whistles" that some competitors have, but it does by far the vast majority of what an e-discovery client must do. Plus the support staff with CloudNine is very responsive and helpful.

What business problems are you solving with the product? What benefits have you realized?

Reviewing and filtering large data sets for e-discovery (approximately 1TB)

CloudNine review by Administrator in Law Practice
Administrator in Law Practice
Validated Reviewer
Review Source

"CloudNine Review"

What do you like best?

I really like the fact that CloudNine is browser-based, so you can use it on any device. This is great when I want to review documents but I do not have my laptop with me. I also love how intuitive and user-friendly it is, and the team at CloudNine has been amazing in answering any questions I have and assisting as I learn the program.

What do you dislike?

There is not much to dislike that I have found so far. The tools for redaction and annotation are great, but it would be nice not to have to re-select the tool you want as you go from page-to-page in the image.

What business problems are you solving with the product? What benefits have you realized?

I am using CloudNine to manage a large set of e-mails and native documents (400+ GB). The biggest benefits so far for our team are that the program is so easy to learn and use, and that there are no limits to the number of reviewers you can have on a project. This has allowed us to get through our very large set of documents in a much shorter time frame.

CloudNine review by Administrator in Law Practice
Administrator in Law Practice
Validated Reviewer
Verified Current User
Review Source

"Great Review Tool"

What do you like best?

The tool is very easy to use and train others on. It is very cost effective and can be rolled out quickly.

What do you dislike?

Would like to be able to customize views in the review panel.

Recommendations to others considering the product

Get a feel for the staff and support. They have a great team and are always willing to work no matter what time of day.

What business problems are you solving with the product? What benefits have you realized?

They have provided cost effective solutions with minimal down time.

CloudNine review by Luiz Fernando M.
Luiz Fernando M.
Validated Reviewer
Verified Current User
Review Source

"The best SAAS product of the market"

What do you like best?

With automated processing of data the product have a great investigations review and is very easy to use.

What do you dislike?

Some times, i have problem with some kinds of file type.

What business problems are you solving with the product? What benefits have you realized?

Because we don't have to buy any software, this tool is very cheapest.

CloudNine review by Consultant in Law Practice
Consultant in Law Practice
Validated Reviewer
Verified Current User
Review Source

"I have used the product for a document review and document production. "

What do you like best?

That I can store all documents in one place and search by date, author, recipient, etc.

What do you dislike?

I wish the interface did not make you open some files in the native application like .pst, .pdf, .doc., etc. or switch between tabs to do so. Also, I hate that signature images, like a company name or logo appears as a document.

What business problems are you solving with the product? What benefits have you realized?

I'm a lawyer, so I use the product for document productions and document reviews.

CloudNine review by Administrator in Building Materials
Administrator in Building Materials
Validated Reviewer
Verified Current User
Review Source

"Better than most out there"

What do you like best?

You can get started in a very short time period. It doesn't take days to get started. With this product you can get up and running in minutes. The price was in the middle of the road. Very nice and easy user interface.

What do you dislike?

It can't handle multiple CRM applications. Getting the permissions setup was kind of pain.

What business problems are you solving with the product? What benefits have you realized?

It was very quick to get us up and running.

CloudNine review by User in Law Practice
User in Law Practice
Validated Reviewer
Verified Current User
Review Source

"Great searchability"

What do you like best?

Being able to find a needle in a haystack, a/k/a a one-page document in a sea of hundreds of thousands of pages.

What do you dislike?

It took some getting used to, figuring out how best to search for a specific item.

What business problems are you solving with the product? What benefits have you realized?

We used it for discovery purposes in a law firm and it was extremely helpful.

CloudNine review by User in Law Practice
User in Law Practice
Validated Reviewer
Verified Current User
Review Source

"Easy-to-use product for ligitation services and document review."

What do you like best?

The customer service is excellent and the module is well-organized.

What do you dislike?

It would be helpful if the full document fit on one page instead of having to scroll down.

Recommendations to others considering the product

Better product than many competitors.

What business problems are you solving with the product? What benefits have you realized?

Litigation-related services, specifically document review.

CloudNine review by User
User
Validated Reviewer
Review Source

"Simple Interface"

What do you like best?

Items were easy to upload. Folder structure was maintained. Quick response to tech support questions.

What do you dislike?

Not able to add check boxes for review tags.

Recommendations to others considering the product

Simple interface and quick tagging set up if you are looking for a inexpensive E-Discovery tool.

What business problems are you solving with the product? What benefits have you realized?

E-Discovery workflow.

CloudNine review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source

"Very useful and user friendly"

What do you like best?

The ease and customer service was top notch.

What do you dislike?

Not knowing about recurring charges associated with hosting data.

What business problems are you solving with the product? What benefits have you realized?

Very useful with an e-discovery project in a case with an unsophisticated client.

CloudNine review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source

"ESI discovery "

What do you like best?

The staff was very responsive to the questions we had.

What do you dislike?

It was difficult to figure out pricing before we started

What business problems are you solving with the product? What benefits have you realized?

Review of ESI for discovery

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CloudNine
4.5
(19)