What do you like best?
The ability to self-service, to load documents on my own and sort them. I also find the search functions to be intuitive.
It's also nice to have web-based software that's intuitive and doesn't require a specialized in-house IT department or litigation support group to manage. It's possible for our small firm to implement the software without needing extra personnel or outside consultants just to manage the database.
What do you dislike?
Mainly, the inability to see highlights in native view. I would like for the terms highlighting to transfer into the native format, which ought to be easy enough on standard formats like PDF, doc, email, etc.
Recommendations to others considering the product
If you are looking for an easy to use document management system that can be user driven and affordable, Cloud Nine is a good option. We divide the costs up proportionally and pass it along to our clients.
What business problems are you solving with the product? What benefits have you realized?
A cost-effective solution for document management at a small-midsize firm. It allows us to work with more complex, voluminous e-discovery without incurring the costs normally associated with large, in-house document management software. Also, it's user friendly.