Cludo Site Search & Insights

Cludo Site Search & Insights

4.3
(20 reviews)

Cludo's cloud-based search solution is designed to power search no matter if the website is based on WordPress, Umbraco, Sitecore, Drupal or another technology.

14 day free trial. No credit card or technical knowledge required.

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Cludo Site Search & Insights Reviews

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Cludo Site Search & Insights review by Heather H.
Heather H.
Validated Reviewer
Verified Current User
Review Source

"User Friendly Interface and Great Customer Service"

What do you like best?

I have been a customer for approximately 6 months. I have been very pleased with Cludo's customer service. My questions are always answered in a timely and knowledgeable manner. Their support team worked with me extensively to configure and fine-tune our particular content management system to work well with Cludo. The user interface is very well designed and intuitive. I have no complaints at all.

What do you dislike?

I do not dislike anything about the software.

Recommendations to others considering the product

Schedule a demo and try it out for yourself. It's the best way to know if it's the right fit for you!

What business problems are you solving with the product? What benefits have you realized?

We have a large website with decades of information, so the site search and insights has been invaluable in finding search terms that users are typing so that we can tailor our content accordingly. We have been able to use page rankings to spotlight news alerts as well as certain search results we felt would be most beneficial. And because the interface is so intuitive, we are able to train our Communications division to make tweaks to page rankings and other updates as well.

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Cludo Site Search & Insights review by Jeremy T.
Jeremy T.
Validated Reviewer
Verified Current User
Review Source

"Cludo site search has worked great for us"

What do you like best?

Cludo is easy to use - user experience for those administering search service and for end users making searches on our sites was my highest priority. Cludo has been good for both. The search results are good, it was really easy to implement and it has been easy to customize for our needs.

I've also been really happy with their support. Starting with our initial contact with sales, Cludo was faster to respond and more helpful than the other vendors we were considering. Of course, a good sales experience doesn't always translate into a good experience after the fact but in this case, it did. Their support folks have been fast to respond and very knowledgeable then I've contacted them and our account rep regularly checks in and they periodically do a review of our account with us to suggest how we can improve our search, they go over new features and changes and ask for feedback.

Finally, as a higher ed institution, accessibility was a must have. Cludo was able to answer our questions about accessibility for their product and was the first to get us a VPAT. Many of their competitors didn’t even know what that was.

What do you dislike?

For someone who is using the API - the documentation was accurate but would really benefit from having code examples. Better yet, small proof of concept applications using the API would be great.

Their support pointed me to some example javascript in one of their Git repos and I was eventually able to figure things out from there. I'm sure a real rockstar js developer or someone who writes code for json APIs on a regular basis could have glanced at the API docs and built from there but I needed a little more handholding to get started. Especially since there aren't (currently) code examples or questions in the usual places online that help someone new who is just getting started on something like this (StackOverflow, GitHub, etc.).

What business problems are you solving with the product? What benefits have you realized?

We had been paying for Google site search. When we learned that they were discontinuing their paid service, we started looking for other options. At about the same time, we started redesigning our sites and wanted to find a way to build custom search functionality into different sections of our sites. For example, having a filterable search for experts, or one for degree options. We manage the websites for five colleges and numerous centers and institutes, each with their own sites. There are often cases where we need a filterable search on one site that pulls info from other related sites within our institution. Other features that were important to us included accessibility, on-demand indexing, the option to quickly boost or feature results if needed, ease of use (for admins and searchers), cost, great documentation and support.

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Cludo Site Search & Insights review by Mike B.
Mike B.
Validated Reviewer
Review Source

"A solid platform that offered all the functionality we were looking for at the pricepoint."

What do you like best?

What I like best is the easy functionality around synonyms and the ability to create custom banners based on search criteria. It offers us good functionality that is very easy to implement.

What do you dislike?

I can't say I have anything to list as a dislike.

Recommendations to others considering the product

Working with the Cludo team was very easy and they were very responsive to questions and requests for assistance.

What business problems are you solving with the product? What benefits have you realized?

We were utilizing Google Site Search but when that was discontinued we were looking for a solution that was easy to implement and manage. We were able to utilize this platform on multiple language sites and the implementation was very straightforward. The biggest benefit we realized was reviewing search terms that were returning no results and using that information to update content. There were some very obvious words that we did not have in place which was hurting our search functionality.

What Enterprise Search solution do you use?

Thanks for letting us know!
Cludo Site Search & Insights review by Christine A.
Christine A.
Validated Reviewer
Review Source

"Wonderful Way to for Users to Search Your Website"

What do you like best?

- Love the recommended content listings that appear when a user starts typing in their search term to the input

- The ability to set preferred content to show when people search certain terms

- Adding CTAs/Banners above the search content, great way to serve up native ads that are connected to search results

What do you dislike?

- Can take some time to set up depending on your needs, but this is expected, especially if you need something custom

- Wish there was documentation on the embed code. As a developer, it would be really useful when i need to customize small things, rather than going to support

What business problems are you solving with the product? What benefits have you realized?

Once google custom search was no longer an option, we were looking for a new tool to use. Cludo looked like a solid alternative that gave us the ability to customize along with metrics so we had a better idea what people were trying to search for on our site.

Cludo Site Search & Insights review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Cludo empowers smarter decisions"

What do you like best?

Cludo's suite of optimization tools allow us to pick the exact level of search optimization we need, be it awareness banners or quick links, to ensure we are acting on ineffective and no-result searches. Plus, their intelligent 404 page provides contextual alternatives to help point members in the suspected right direction.

What do you dislike?

Predictive search results racks up the search count quickly and can be costly. Be sure to evaluate if this is the right option for you.

Recommendations to others considering the product

Work closely with your rep to ensure you get the most from the product. This tool has to be administered and monitored to be effective. It is not an implement and abandon product.

What business problems are you solving with the product? What benefits have you realized?

Cludo is helping us to increase our bottom line and customer satisfaction. When paired with our website surveys, we can identify where customers are having trouble finding information or where we can reduce the amount of clicks between the homepage and a transaction. We've found search to be better than navigation in most cases.

Cludo Site Search & Insights review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Cludo Search has been a real good purchase for us"

What do you like best?

The support the Cludo team has provided to us has been excellent. Implementation was a breeze, any further updates have been handled quickly. The search does exactly what we expected it to do. For marketing or technical sites this product works really well. The ability to create filters & tag content is pretty extensive and Cludo has been able to meet all our requirements.

The admin UI provides great tool to allow conversion impromvents and the banners features is great to allow marketing to extend its reach into a users search journey.

The extensive tool set to help improve search conversions is fantatsic!

What do you dislike?

The only fault so far has been our ability to add custom analytics to further track user behaviour.

However, Cludo has added the banner analytics feature which is a good step forward.

I don't really have much I dislike about this product at this time.

What business problems are you solving with the product? What benefits have you realized?

Our users had to go to various sites (marketing, docs, community) to be able to get answers to questions or find the right content. We wanted a tool to be able to surface content from any of our sites through one unified search in an onrganized way.

Cludo Site Search & Insights review by Toby F.
Toby F.
Validated Reviewer
Verified Current User
Review Source

"Powerful search"

What do you like best?

The search is highly customisable and allows our customers to find content on our site with ease.

What do you dislike?

There are no downsides to the product. It constantly progresses to meet the needs of us and our customers

What business problems are you solving with the product? What benefits have you realized?

After Google Site Search was discontinued we had to resort to the built-in search of our CMS. This had no customisation and results were often misleading to customers. We now have a search that tells us what customers are searching for and how useful the results are for them.

Cludo Site Search & Insights review by Administrator in Government Administration
Administrator in Government Administration
Validated Reviewer
Verified Current User
Review Source

"Quick, easy and effective"

What do you like best?

The ability to schedule promotional banners

What do you dislike?

It's not a dislike as such more of something that could be better and that's the layout of the analytics which can be a tad confusing

Recommendations to others considering the product

For a reasonable price, they deliver above and beyond and continue to evolve which is excited as we've heard about what they have in store for future releases. Get in there before they up their prices (with good reason of course). :)

What business problems are you solving with the product? What benefits have you realized?

Realised we're able to wean out the sites we don't need to prioritise. Combining analytics from Siteimprove, we're able to make these decisions and utilise our strict tariffs better by allocating searches to resources visitors are actually looking for.

Cludo Site Search & Insights review by Rasmus S.
Rasmus S.
Validated Reviewer
Verified Current User
Review Source

"Very positive experience"

What do you like best?

The service is easy to use but in the same time offers advanced options.

The support is fast and competent

What do you dislike?

It can be difficult to manage the account when you have a lot of engines. If you want to make a change to all engines you have to repeat it once for every engine

What business problems are you solving with the product? What benefits have you realized?

We now have a working search solution that editors are able to improve themselves.

Cludo Site Search & Insights review by Alexis E.
Alexis E.
Validated Reviewer
Verified Current User
Review Source

"My company uses Cludo on six of our brand's websites. "

What do you like best?

How easy the user interface is to use and navigate. The ways to improve search results are straightforward.

What do you dislike?

We dislike how long it takes our company rep to get back to us on search problems and errors.

What business problems are you solving with the product? What benefits have you realized?

It helps us with showing more relevant products to our consumers and helps decrease our exit rate due to incurrent search results.

Cludo Site Search & Insights review by James H.
James H.
Validated Reviewer
Verified Current User
Review Source

"Simple to set up and easy to use."

What do you like best?

Cludo is simple to set up, easy to make changes and works really well.

The reports are very simple to understand and acting on them helps improve our website.

What do you dislike?

There is nothing to dislike. It's a great search engine for a great price.

What business problems are you solving with the product? What benefits have you realized?

Cludo helps us make positive changes to the website based on evidence.

Cludo Site Search & Insights review by Alistair W.
Alistair W.
Validated Reviewer
Verified Current User
Review Source

"Cludo Custom Search"

What do you like best?

It is easy to rank pages, create quicklinks, add synonyms, add misspellings

What do you dislike?

Initial set up is quite complex, requiring Cludo to do much of the installation

Recommendations to others considering the product

Pay for Cludo to install and set up

What business problems are you solving with the product? What benefits have you realized?

We had a very poor search experience on our corporate websites using the 'inbuilt' search functionality of the CMS - Cludo Search has enabled us to have a fast, effective and comprehensive search solution.

Cludo Site Search & Insights review by User in Chemicals
User in Chemicals
Validated Reviewer
Review Source

"Overall helpful service and good marketing functionalities"

What do you like best?

I like the ability to help guide my site visitors to the answers they need.

What do you dislike?

There was some delay getting assistance on a critical component for our marketing automation system. It took about 4 weeks and saying we'd be a reference after we get an answer to indeed get an answer. The response came fairly quickly after that.

Recommendations to others considering the product

Make sure to ask about other customers experiencing similar issues so you can get resolution to problems.

What business problems are you solving with the product? What benefits have you realized?

Having search functionality on our site, being able to promote our products and reducing time for things to appear in search results. We now have a quicker time to pages being included in search, influence in guiding users and not lapsing in search capabilities.

Cludo Site Search & Insights review by Administrator
Administrator
Validated Reviewer
Review Source

"Excellent Search tool"

What do you like best?

Ease of use, excellent stats on usage, setup all sorted by Cludo. No coding skills were necessary.

The ability to add banners and ensure the pages we want to appear at the top of the search results for certain keywords.

Automatic search results on 404 pages as well as misspellings, synonyms, quicklinks

What do you dislike?

It is a fairly expensive product, but well worth the cost

What business problems are you solving with the product? What benefits have you realized?

Relevant search results for our customers - the in-built search on our CMS was very poor. Adding Cludo to the site gave us accurate, relevant results, along with the ability to add banners and ensure the pages we want to appear at the top of the search results for certain keywords.

Cludo Site Search & Insights review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Helps Customers find exactly what they need with minimum effort!"

What do you like best?

I love how simple the implementation and dashboard are. The developers are very helpful and knowledgeable.

What do you dislike?

The dashboard could use some work on the data analysis side. Adding more analyzing tools and separating all parts (synonyms and misspellings etc.) by site would be very helpful. Faster crawls would also improve the site.

What business problems are you solving with the product? What benefits have you realized?

Cludo search provides a better experience for our customers and helps them find exactly what they need with little effort.

Cludo Site Search & Insights review by Internal Consultant
Internal Consultant
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Overall Positive"

What do you like best?

The interface of the site and the 'popular pages' function.

What do you dislike?

I didn't like the time and calendar function initially. I wanted to look beyond the last month it didn't feel easy to do. Fixed now though.

What business problems are you solving with the product? What benefits have you realized?

It is for a government body with a huge scop of pages and it helps to define what citizens are using the site for.

Cludo Site Search & Insights review by User
User
Validated Reviewer
Verified Current User
Review Source

"Still discovering the platform but it already gives a lot of interesting info"

What do you like best?

Results about searches of the users that help me understand how to optimize the website

What do you dislike?

Lack of suggestion of synonyms for the keywords to implement

Recommendations to others considering the product

Really interesting product to understand what is the user searching on your website and how you can optimize your website

What business problems are you solving with the product? What benefits have you realized?

Site search optimizations

Cludo Site Search & Insights review by Administrator
Administrator
Validated Reviewer
Review Source

"Cludo is on point"

What do you like best?

Cludo search is fast, efficient, user and administration friendly and has excellent customer service. They continue to add features and improve their platform.

What do you dislike?

Nothing to dislike thus far! Very responsive customer service, which is not common.

What business problems are you solving with the product? What benefits have you realized?

We use Cludo Search and intelligent 404 for 3 of our public sites. Very easy to implement and tweak, even for non-technical team members.

Cludo Site Search & Insights review by Agency
Agency
Validated Reviewer
Review Source

"Cludo Review"

What do you like best?

Great grasp of technical requirements and willingness to solve problems.

What do you dislike?

Offshore developers due to time zone differences and 24 hour turnarounds.

What business problems are you solving with the product? What benefits have you realized?

Implementing a search solution for one of our premier clients. We definitely appreciate the suite of products/options and flexibility.

Cludo Site Search & Insights review by Administrator
Administrator
Validated Reviewer
Review Source

"Easy to setup - difficult for users to find what they search for"

What do you like best?

Easy to use, easy to administrate, okay interface

What do you dislike?

You can't change much with the 'out of the box' features

What business problems are you solving with the product? What benefits have you realized?

Users to search for answers to their problems / questions

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