What do you like best?
Setup and out-of-the-box experience is top-notch. Everything (Master Server interface & Clients) looks polished and well thought out.
Unlimited storage is an excellent perk to IT and a major selling point for our clients. The interface is clean, and easy to understand-- a five-minute run through is enough for most end-users.
The online chat support feature is great-- and is a great way to get knowledgeable help right away.
The online KB, while comprehensive is not the best for searching for new articles. I find myself using a search engine with terms like "Crashplan server 5.1.2 to 5.3 upgrade" to find the document I need.
I love the set-it-and-forget setup. We never have to worry about it-- most customers forget they even have a backup in place-- until they need it! On the flip side-- we've run into issues where someone forgets to reinstall it after a rebuild or system upgrade (because it's so covert).
AFAIK, Code42 owns, maintains, and manages their own server farms. So-- they are naturally the best at helping setup a local storage server (if that's what you need).
What do you dislike?
Our Customer success manager is really busy and rarely replies to emails in a timely manner-- I get it, things are crazy busy-- but don't suggest I contact them before contacting the online chat support features; it simply isn't a viable or useful option.
For the PROe version, the co-branding works well, but it's only viewable during initial setup/login and then you don't see it anymore. Not a deal-breaker, but no real value-added there.
Sometimes error messages on the client and/or Master Server are vague-- however there are the system logs that allow for very detailed info regarding everything. In other words, it's too little info, or information overload.
Recommendations to others considering the product
Try the service for yourself and attend the Bootcamp training (attend both parts-- general and advanced), but bring your specific use-case (environment) questions as the instructors of the courses are great resources and very knowledgeable.
What business problems are you solving with the product? What benefits have you realized?
We had an antiquated backup solution in place that was costing us a fortune. The simplified billing (cost per seat) and ROI were easy to calculate and realize. As data storage needs grow the unlimited backup was a necessity in our research-intensive environment.
The online management console allows us to view trends and address customer issues remotely.