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Code42

Code42

4.5
(335)
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Online data backup

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Showing 336 Code42 reviews
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Code42 review by Angel M.
Angel M.
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Code42 review by Damien D.
Damien D.
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What Backup solution do you use?

Thanks for letting us know!
Code42 review by Toby B.
Toby B.
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Verified Current User
Review Source

"Con code 42 nuestros datos están seguros"

What do you like best?

Code 42 fue uno de los lanzamientos de software más livianos que mi equipo ha tenido en un tiempo. Me encanta el hecho de que fue extremadamente fácil de implementar y extremadamente fácil de recuperar / restaurar datos cuando sea necesario ya sea que la computadora portátil esté en nuestra oficina corporativa o en el otro lado del país.

What do you dislike?

El Ăşnico inconveniente que he visto hasta ahora es cuando el punto final se presenta con grandes cantidades de datos en constante cambio; sin embargo, el equipo del CĂłdigo 42 ha trabajado muy bien con nosotros en la configuraciĂłn de ajustes para garantizar que las copias de seguridad sean consistentes.

Recommendations to others considering the product

Lo reomiendo por su precio económico, es fácil de usar y funciona de forma discreta

What business problems are you solving with the product? What benefits have you realized?

Nos permite tener una mejor visibilidad sobre qué y con qué frecuencia se estaba respaldando nuestro equipo.

Code42 review by Ken B.
Ken B.
Validated Reviewer
Verified Current User
Review Source

"Couple years later and still our #1 backup choice"

What do you like best?

From the beginning the assistance with the implementation and rollout was great. Our professional services were with us until we were ready to transition. We took it really slow out of caution and previous experiences with other vendors, but the rollout was probably on of the best and smoothest projects to date for us. Any issues and the code42 team has been there to assist us as best they can.

What do you dislike?

There were some design features that we needed to adjust for. Creating custom packages, etc. However with each upgrade the product is just evolving and becoming more seamless.

Recommendations to others considering the product

Consider going full cloud. We went hybrid. Believe the improvements and features implemented now would have made us go cloud in the first place.

What business problems are you solving with the product? What benefits have you realized?

Our main concern for implementing was for protecting our data for legal compliance. It has done that and so much more. We have been able to lock down user backups for compliance, however keep it flexible enough to the point we can address any issues and concerns.

Code42 review by Michael K.
Michael K.
Validated Reviewer
Verified Current User
Review Source

"CrashPlan PROe"

What do you like best?

CrashPlan has been very secure and reliable for most of our users. It's automated backup system is second to none and the administrative console is great for me to help my end users. LDAP integration makes it easier for our end users to use the software on the occassions they need it without having to remember another password.

What do you dislike?

The initial automated rollout didn't go so well. Some users did not have the service automatically activated for them and this has caused some data loss as a result. I would also like to see an update to their mobile apps so that those devices can actually be backed up as well.

Recommendations to others considering the product

This should be your first consideration. I have not seen another product quite like this.

What business problems are you solving with the product? What benefits have you realized?

CrashPlan has been great at ensuring our users have a backup of the information stored on their local machines. We did not have a solution for this in the past. Additionally, we no longer need to worry about utilizing synchronization services so users can access their data off of our network; just save to the desktop and away they go. This has also helped in storage costs in the server farm. Lastly, CrashPlan is handling our data retention for when employees leave.

Code42 review by Jeremy J.
Jeremy J.
Validated Reviewer
Verified Current User
Review Source

"Excellent Backup Solution"

What do you like best?

CrashPlan is a user friendly application that allows encrypted backup of local files without a performance hit to your computer. It provides IT professionals an easy way to migrate data from one machine to another.

What do you dislike?

The CrashPlan ProE management interface could be more user firendly, but Code 42 is working to update the interface. Due to the nature of the real-time file backup, CrashPlan can struggle with large amounts of data (500GB+).

Recommendations to others considering the product

One big selling point to our user base was that the data is encrypted before it even leaves your computer. You and/or your organization hold the encryption keys. Code42 does not know what you are storing nor can they decrypt it.

What business problems are you solving with the product? What benefits have you realized?

We now have a uniform solution for faculty and staff members to backup data. In the past it was up to the individual to backup their data. Now we have assurance that the data is protected and archived. CrashPlan also allows us to easily migrate data from one machine to another.

Code42 review by Adam S.
Adam S.
Validated Reviewer
Verified Current User
Review Source

"CrashPlan is King"

What do you like best?

CrashPlan makes endpoint backup a walk in the park. It does everything it claims to do, and it does it quickly, quietly and seamlessly. The administrative console is easy to use and navigate. After the environment is up and running, maintenance and administration is minimal.

What do you dislike?

Reporting could use some enhancement, though there are additional capabilities coming in the latest release which we should be upgrading to in the near future.

Recommendations to others considering the product

Pull the trigger and then sleep easy knowing your users' data is safe and secure.

What business problems are you solving with the product? What benefits have you realized?

Traditionally we used network shares to store and backup data, but an increasingly mobile workforce makes that a poor process if the end user is rarely in the office to refresh changes. CrashPlan allows us to reliably secure our end users' data at any time, no matter where they are. Now we are using the Security Tools suite to help gain insight into the mobility of our company data. We are hoping to make use of the newly announced Forensic File Search in the near future.

Code42 review by Ankur P.
Ankur P.
Validated Reviewer
Verified Current User
Review Source

"Cost effective and functional cloud backup solution."

What do you like best?

Ease of use, security features, unlimited storage and versioning, and cost. At $10/mo/device for unlimited storage with the ability to retrieve previous versions of any given file has been a life-saver.

What do you dislike?

Large data sets can take a long time to back-up and restore; I would like to see faster transfer speeds to/from their servers.

Recommendations to others considering the product

This product works very well, however be sure to take into account back-up and restore times for very large data sets. We use this in conjunction with nightly/weekly back-ups that are taken offsite every week. Code42 fills in the gaps, especially on our file server.

What business problems are you solving with the product? What benefits have you realized?

We use Code42 to supplement our existing local back-up solution, and it has worked quite well in that regard. Versioning has saved us on multiple occasions as has the always-running back-ups in situations where our weekly or nightly solutions weren't up-to-date.

Code42 review by A E.
A E.
Validated Reviewer
Verified Current User
Review Source

"operating system support lacking"

What do you like best?

software works well. I originally used their personal edition until I was "forced" to switch to the business edition.

What do you dislike?

after being forced to switch to their business version and signed up for 3 years. I opened up a support ticket and they told me my Debian operating system (latest version) is not supported, they only support RedHat 7.1,7.2,7.3 and Ubuntu. Given that Ubuntu is based on Debian I see no reason why it's not supported. Anyways, point being that if you are running a business it's highly likely you are NOT running their "supported" operating systems and will be stuck in the situation where your backups don't work..., potentially losing all your data due to "unsupported. For this reason I would not recommend this software to any colleagues.

When I transitioned from personal to business, code42 specifically migrated my computers, they knew the operating systems and could have at that time told me my computer was unsupported. I would have not transitioned and looked for an alternative.

Recommendations to others considering the product

would not recommend

What business problems are you solving with the product? What benefits have you realized?

backups

Code42 review by Frank C. P.
Frank C. P.
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Verified Current User
Review Source

"Now much stronger with Forensic "

What do you like best?

Easy to install on the server and on the clients. Excellent documentation of Server Install guidelines for all environments.

Exellent self Service features for the clients.

When we have questions we find more than 80% of the answers on the well updated service websites at code42.com.

We use the Smartphone Apps very frequent to restore single files.

Now that the Ransomware discussion is growing rapidly we feel comfortable as we can recover quickly due to the File HIstory we have on the storage that allows us to go back in history before the attack.

What do you dislike?

The initial backup takes quite some time as it deduplicates and only uses a fraction of the bandwidth. I would also like to see more integration of OneDrive, Box or DropBox as destinations of backup. Pricing structure has changed several times in the last year for business users, we would like to see a ProE-Light version as pure license model. Waiting for an update of the iPhone / iPad device app. Hope to see some better functions on the smartphone side.

Recommendations to others considering the product

Start tests with apr. 5-10 users. Then roll-out in waves and watch the storage size and also adopt your policy rules. FIrst test new upgrades/updates on test server and with test users. This has gotten better with the latest releases but during 4.x we were better off testing first.

What business problems are you solving with the product? What benefits have you realized?

Backup of all notebooks/laptops of our company. Exchange of data quickly via the Smartphone Apps. Be prepared for a Ransomware attack and be able to mitigate such a loss of data. Migrate between Windows and MAC machines.

Code42 review by Christopher L.
Christopher L.
Validated Reviewer
Verified Current User
Review Source

"Excellent Enterprise Backup solution "

What do you like best?

The product has a clean, slick, easy to use console. Managing multiple groups with varying needs is simple and easy. The addition of the new Forensic File search has added amazing security features, adding more value to this product

What do you dislike?

I wish the frequency of version update schedule was a little slower, but it's hard to dislike when they pack more features with each one.

Recommendations to others considering the product

Roll this out to a small group of users. Perform a few restores, play with the Forensic File search. It won't take long to see the value.

What business problems are you solving with the product? What benefits have you realized?

This solves our lack of institution wide backup and disaster recovery. It also helps with our Data Loss Prevention initiative. First we backup our endpoints, then we encrypt them. Having a disaster recovery measure is crucial for our environment.

Code42 review by David L.
David L.
Validated Reviewer
Verified Current User
Review Source

"Simple and easy"

What do you like best?

CrashPlan gives me peace of mind whenever drive failures inevitably happen. Not only does CrashPlan scale extremely well, but it allows for intricate customization when necessary. As an administrator for CrashPlan, their support is top notch and they make sure the problem is always resolved.

What do you dislike?

There could be some quality improvements, e.g. having the storepoints reflect actual data usage as opposed to a snapshot of current usage. Removing deactivated device entries from the database as well since it seems to affect reporting.

Recommendations to others considering the product

If you are looking for a lightweight client that scales in a large corporate environment, CrashPlan provides that solution.

What business problems are you solving with the product? What benefits have you realized?

We use CrashPlan mostly as a disaster recovery application. It has helped many users who have experienced drive failures get up and running within hours. We've had a couple instances of ransomware attacks that were easily mitigated as a result of having CrashPlan as well. It also has a very capable legal hold application that we sometimes use to verify IP protection.

Code42 review by Karl S.
Karl S.
Validated Reviewer
Verified Current User
Review Source

"Reasonably priced, easy to use, helpful support"

What do you like best?

Easy to deploy the Enterprise version to my desktop clients-- Crashplan encrypts and backs up data to Crashplan's cloud for a large number of remote clients, and provides me a central console to monitor status. At least under current pricing, Crashplan does not charge by the GB of storage, so I don't have to be monitoring or policing what data my clients might happen to store.

What do you dislike?

Client reporting includes automated email notifications which are great, but communication to clients often appears to indicate that backups are never completed. This seems to unnecessarily alarm users that their data is not safe. The quality of this communication could be improved. Recent update from one version to another for Crashplan cloud customers is an automated process, and was very painful in the cases that the update failed. Had to spend too much time fixing those clients.

Recommendations to others considering the product

Take the trial use and experiment with it. Calculate cost per user including storage costs to compare

What business problems are you solving with the product? What benefits have you realized?

Backing up dispersed client base with many GB of remote data, as well as data on file servers pretty much on autopilot, with occasional monitoring. I love being able to download simple file restores, push a restore to a client machine, or do complete restores to a client when a hard drive or system fails.

Code42 review by Jeffrey T.
Jeffrey T.
Validated Reviewer
Verified Current User
Review Source

"Great product and support"

What do you like best?

The product is extremely easy to use and administer. We've been using it for over 3 years to insure that all of our users are backed up regularly and completely. The management interface gives you a great overview of where problematic backups are, and a great view of your current usage. The fact that individual users can restore their own files, from wherever they are saves us a lot of administrative time.

What do you dislike?

They have a lot of products with a lot of different versions on a number of platforms. Sometimes its difficult to find the right documentation on their website. However, they have a chat feature on the web that you can use to get the right support. Their support is very good.

I also wish their cloud backup was more affordable. We provide our own backup storage, using the crashplan proe server software, and basically the same client software. The end-users don't know the difference..

What business problems are you solving with the product? What benefits have you realized?

Individual backup. We use this primarily for backups of staff laptops and desktops. Our staff travels constantly around the world, so we need a reliable method of insuring backups are performed wherever they are. We (and the staff member) receive regular notifications when backups haven't been completed keeping us up to date on who is in danger of not having a current backup.

Code42 review by Michael M.
Michael M.
Validated Reviewer
Verified Current User
Review Source

"Extremely reliable and robust backup environment for our mixed OS organization"

What do you like best?

A very reliable solution backed with great support - both from implementation assistance and post-installation support.I had used the consumer client version of this product and when we decided to implement the enterprise version - we saw realized the same performance and peace of mind for our organization.

What do you dislike?

We find the archive/delete user/license process doesn't match our internal workflow. When a staff members leaves our organization we need to delete them completely from the code42 environment to free up a user license. There should be a method to deactivate a user, and leave their content in an archive. In some instances, these users may rejoin our organization and we would then like to reactivate them at a later date.

What business problems are you solving with the product? What benefits have you realized?

Allowed us to retire and older less capable backup solution that we were using for D/D/tape. We now have two storage servers - one on premise and the other offsite in our second data centre and are no longer using tape. Our help desk staff was spending almost a full day weekly managing our previous backup software that was crashing constantly - they now spend a couple minutes a day with Code42

Code42 review by Dean D.
Dean D.
Validated Reviewer
Verified Current User
Review Source

"Great product with options that fit your infrastructure!"

What do you like best?

I've used Code42's Crashplan for about 4 years now and it has simplified our backup administration for our IT staff. We are running a hybrid deployment (no more tape robots)! It has also improved our user's experience with integration with our company's Active Directory and delegation of control to remote administrators who can help recover data for their users. It's simple to use and settings are maintained and controlled centrally via the web.

What do you dislike?

The cost is a bit prohibitive if you have a very large organization (we have over 10,000 employees) and want to fully utilize all the features such as storing data in the cloud. Our sister company has used Crashplan but tried to implement it with storing the data locally. They have just begun to utilize our hybrid implementation to store their data in the cloud.

What business problems are you solving with the product? What benefits have you realized?

Business continuity and compliance reasons are a few of the problems we are solving with this solution. Our organization still gets hit with ransomware a few times a year and utilizing Crashplan can help save our company's data.

Code42 review by Dustin L.
Dustin L.
Validated Reviewer
Verified Current User
Review Source

"Set it and Forget it... until you need it."

What do you like best?

I like how unobtrusive, yet reliable CrashPlan is. Also, with incremental backups, it can be very handy not just for fixing issues of data loss but also user screw-ups. Also, built in on-site and off-site backups make this a one-stop shopping for our backup needs.

What do you dislike?

We did have to enable scheduling of backups on our server because even at CPU usage lowered to 20%, the bandwidth involved sometimes affected our servers performance. It would be nice to be able to further tweak this kind of stuff like limiting the amount of bandwidth CrashPlan is allowed to use.

The license renewal process is a bit clumsy in the PROe version. The administration console prompts you to renew but when you follow that path you do not actually renew everything (cloud storage) and it also does not always apply correctly. While support helped us right away, even that solution was a bit clumsy as we lost a few days in our license. They said we will straighten it out next renewal but of course now I have to remember that for a full year to ensure it happens.

Recommendations to others considering the product

This is by far the best backup solution I have come across.

What business problems are you solving with the product? What benefits have you realized?

Backing up data in multiple locations and a bit of versioning in a sense with incremental backups, mainly with documents and graphical files.

Code42 review by Kurt S.
Kurt S.
Validated Reviewer
Verified Current User
Review Source

"Code42 is a life saver"

What do you like best?

The things I like best about Code42 are the low price, high speed backups, secure encryption, unlimited retention, easy to use, set it and forget it. The file version is exceptional. You can store and access different version of your files. The continuous backup works really well.

What do you dislike?

If you have a lot of files you may have to call tech support to change the memory allocation or the app could crash.

Recommendations to others considering the product

Call me and I'll hook you up, I'm a Code42 reseller as well as a user.

What business problems are you solving with the product? What benefits have you realized?

One client was hit with a ransomware attack, we were able to restore 87GB of data from Code42 in 18 hours. Awesome ! The most important thing is making sure you have a good backup, this is easy with Code42.

Code42 review by Andrew O.
Andrew O.
Validated Reviewer
Review Source

"They really earn their titles!"

What do you like best?

The support is amazing! The title customer champion is well deserved with them. I know that if I have a problem that Code 42 and the amazing people that run it are there to help in every possible way. I have to deal with a lot of support from many different companies and Code 42 has always been a call that I don't cringe at having to make as they make the difference from just support and what a customer support champion is.

What do you dislike?

Nothing. Everything I have ever done with Code 42 has been a breeze!

Recommendations to others considering the product

The server software can be a little odd to get the hang of at first but once you do it all kind of just clicks!

What business problems are you solving with the product? What benefits have you realized?

Well crypto viruses for one, HIPAA compliance backup and always having piece of mind knowing everything is safe and secure!

Code42 review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"More expensive now but good"

What do you like best?

The backup works well, the native app seems better than it used to be (back when I had it for home users).

What do you dislike?

I was using Crash Plan as a home user and liked it a lot, was very disappointed when they decided to drop the home business. This doubled their prices for the same number of devices. At least they had a promotion to stay on as a small business customer for 75% off for 1 year, which I am doing. If they don't change their prices by then I will switch to a different service, because I really don't need the additional features offered to small businesses.

Recommendations to others considering the product

I would evaluate your needs carefully to make sure Crash Plan is right for you.

What business problems are you solving with the product? What benefits have you realized?

It's piece of mind more than anything. I don't think I've ever had to recover a file with Crash Plan. Maybe once or twice in a couple years. But I feel a lot better knowing that if my computer was stolen or the hard drive randomly crashed, I'd be able to recover.

Code42 review by Steve P.
Steve P.
Validated Reviewer
Review Source

"Always a pleasure dealing with Code42"

What do you like best?

In my line, I deal with a LOT of vendors, both hardware and software. CODE42 is hands down one of my favorite companies to deal with, no matter what the issue. If it's a technical one, the support is fast to reply, knowledgeable, provide frequent updates, and always makes time for me while never making me feel rushed.

On the billing/licensing side, not only to I get regular notifications on when my licenses are due to expire, but I can easily reach out for assistance and there have been times when obtaining some temporary keys have gone through quick and painlessly.

What do you dislike?

Currently I have no issue with the product or the service, so there is nothing I can think of here.

Recommendations to others considering the product

If you are looking for a tool that protects the data of your customers or yourself, with simple implementation and excellent service, you will want to take a hard look at Code42.

What business problems are you solving with the product? What benefits have you realized?

We use the software for backing up data. It has come in quite handy not just restoring the customer's data to their laptop, but restoring a document to my own laptop and forwarding to a customer who is otherwise unable to access their laptop.

Code42 review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Good value, but do not use it as your first-line backup solution"

What do you like best?

Pricing is really good. Application is pretty friendly and fully-featured. Also pretty nice that you can backup to other destinations that have the app installed for free, in addition to being able to backup to CrashPlan (paid). The ability to keep unlimited file versioning is very nice, and has come in handy with both personal use as well as with customers.

What do you dislike?

The app is not the most stable thing in the world. It is deployed on several servers and we have issues with at least one a week, usually either restarting the service or rebooting the server fixes things. Also this is file-level backups, not image-level, so you still need a plan for where you would be putting this data if your server dies. Also in my experience restore speeds are very slow compared to WAN speed. Also there does not seem to be a way to back up network drives using the app, only local drives. This is an issue with servers that use a NFS drive for storage.

Recommendations to others considering the product

Consider this as a last-line backup solution. Also consider for traveling users who are not able to access file server shares

What business problems are you solving with the product? What benefits have you realized?

We have deployed this for server backups which has been good except for the lack of app stability. We have also deployed this for end-user computers, and this has been very solid and trouble-free. It has saved the customer's data several times.

Code42 review by Jackie M.
Jackie M.
Validated Reviewer
Verified Current User
Review Source

"CrashPlan = Peace of mind"

What do you like best?

The application is a breeze to setup. I had an old Windows 2003 server that had problems with syncing large amounts of data, but Customer Service identified the issue and I found a work-around. That server has since been retired.

What do you dislike?

Recovering a file wasn't as straight forward as I expected, but once you did it one time, you'll never have a problem with it again.

Recommendations to others considering the product

With all of the cryptoware and other security attacks happening, it's critical to have your data backed up in multiple ways, both on and off-site. Code42 makes off-site backup a breeze.

What business problems are you solving with the product? What benefits have you realized?

I'm a lot less paranoid about our tape backups now. Knowing that I can restore a file at anytime from anywhere, without having to swap tapes or wait for a backup to finish is priceless.

Code42 review by Administrator in Defense & Space
Administrator in Defense & Space
Validated Reviewer
Verified Current User
Review Source

"Set it and forget it"

What do you like best?

The server end implementation of Crashplan Enterprise was fairly straight forward. The most impressive part of it is the ease of use for the end users. Backups are done without the end user noticing. It's so unobtrusive to the system and the user that most often times, customers are unaware that they have a backup solution in place.

What do you dislike?

Our Crashplan server was implemented almost 5 years ago. It requires very little attention. Admittedly, this meant that it wasn't in our "radar" as far as servers to keep a close eye on. Due to the default retention policy of accounts disabled, it continued to work until it ran out of disk space.

Recommendations to others considering the product

Purchase Crashplan as soon as possible.

What business problems are you solving with the product? What benefits have you realized?

Crashplan takes care of our end user data that are not stored in a file share. Endpoint backups are as important as everything else in the Data Center.

Code42 review by Rachel R.
Rachel R.
Validated Reviewer
Verified Current User
Review Source

"Backs up computer files in the background without having to lift a finger"

What do you like best?

It runs automatically in the background. I set it up once and now I just get (either weekly or monthly) updates about my backups. It is super easy to use and has a simple interface. If my computer crashes or breaks, I can get my files on a new machine. It gives me a worry-free feeling.

What do you dislike?

It doesn't seem to handle a lot of data super well. It could use performance improvements.

What business problems are you solving with the product? What benefits have you realized?

Backing up my files on my work computer. This was something I was required to do as an employee of oracles as a backup plan.

Code42 review by Seth G.
Seth G.
Validated Reviewer
Verified Current User
Review Source

"Crash Plan has served me well since 2011"

What do you like best?

I can set it and forget it. I install the app on my Mac and pay for the service there. But I have 2 other computers using the free "Friend" backup. I have those backing up to an external HD stored on my Mac with the paid plan. It has never failed me.

What do you dislike?

There were some issues with the Linux version of the app. Sometimes it won't backup to a "friend" unless I have the app open on the Mac and the Linux machine.

Recommendations to others considering the product

Do it. I have had zero issues. I have survived several more hardware failures since becoming a Crash Plan customer 6 years ago.

What business problems are you solving with the product? What benefits have you realized?

Several years ago I lost everything stored on my computer. Years of design files. Years of sermons I had written. Years of family photos. I was really cleaned out by hard drive failure. But now, I will never lose my work again!

Code42 review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"Avoid Code 42 Cloud Backup"

What do you like best?

Code 42 has some wonderful software. Feature-rich and easy to use.

What do you dislike?

Code 42's customer service picks and chooses which customers it supports after the fact. Hundreds of residential customers were forced to switch accounts to commercial accounts (at double the cost for the same features) and no assistance was provided to those choosing not to upgrade. Customers who were billed right before the announcement did not have an option to terminate their contract early, but had to guess the migration time to a new provider and time their sign-up accordingly. Larger data sets or slower connections had no choice but to pay for two cloud services if their backup would exceed one month to transfer as mine did. Code 42 has an F rating with the Better Business Bureau and should be avoided for mission critical cloud backup scenarios.

Recommendations to others considering the product

Consider the alternatives. Look for companies with better consumer and B2B ratings.

What business problems are you solving with the product? What benefits have you realized?

I was using Code42's residential service for cloud backup of my personal photos archive. (~4TB).

Code42 review by Matthias K.
Matthias K.
Validated Reviewer
Verified Current User
Review Source

"A set up-once-and-forget backup solution"

What do you like best?

A perfect example of a set up-once-and-forget solution. Once backup criteria are centrally set up, all the end-users have to do is to log in with their account and that's it.

What do you dislike?

It would be nice if CrashPlan would offer faster restore and backup speed. Even with a 300/100Mbit connection, sometimes only 25Mbit are utilized no matter from which geographical data centre location data is backuped/restored to/from.

Recommendations to others considering the product

Extensively test the backup criteria (directories to be backed up as well as file/folder exclusions).

What business problems are you solving with the product? What benefits have you realized?

Migrations for end-users have become a lot easier and faster compared to our previous approaches. Furthermore end-users no longer rely on IT to quickly restore previous versions of a file but have the ability to do this on their own, which reduces the overall workload for our IT department and the time required for users to get access to their restored files.

Code42 review by Clifford G.
Clifford G.
Validated Reviewer
Verified Current User
Review Source

"A cloud based backup that really works, Central dashboard for quick checks, and admin reports."

What do you like best?

Set and forget it. Ability to set what the end user can change. Great dashboard functions.

Easy user setup. Provided templates for emailing to end users.

When I did have a question there was always live chat available to get the question answered.

What do you dislike?

Have to setup child organizations to group users with similar file restrictions. Since we are a Classic coustomer security center is an additional cost per user.

Recommendations to others considering the product

Try the demo. Use the local version for home backup.

What business problems are you solving with the product? What benefits have you realized?

Many remote users that had no way for a central hosted backup. Hit and miss on who backed up when.

With CrashPlan I can check which users are backing up and how often, the status of each backup etc. from one dashboard application.

Code42 review by Adrienne d.
Adrienne d.
Validated Reviewer
Verified Current User
Review Source

"Interface is opaque"

What do you like best?

The price is good, and it works. There is a lot of flexibility in what you back-up so you can tailor it. Once we got it set up we haven't had to give it much thought at all- it works and requires no intervention. I get quick summary e-mails so I know what has been backed up and if there is an error.

What do you dislike?

The interface is difficult for a casual user. We have VERY slow internet access (yay for rural living?), so we need to be picky about what gets backed up and how often. It took a while to figure out, and required more than one chat with customer service.

What business problems are you solving with the product? What benefits have you realized?

We needed off-site storage for back-ups and a way to for the backups to happen automatically without slowing down any computers.

Code42 review by Shion S.
Shion S.
Validated Reviewer
Verified Current User
Review Source

"An essential part of a backup regime"

What do you like best?

Backups are a must for almost everyone. However, running full backups can quickly consume large amounts of space and time-consuming. Crashplan is an excellent "set it, forget it" companion backup application for both Apple/Windows to protect your data and media files. It runs in the background (its actual resource usage can be fine tuned) and backups incremental changes to multiple destinations including the cloud (paid component), an external drive or even another computer. It uses delta versioning which means if part of a very large file is changed; only that portion is backed up versus backing up the entire file each time. It also periodically verifies the integrity of the backup to ensure they are properly backed up.

What do you dislike?

In the event of an OS (system) failure, the OS and apps must be first reinstalled to restore files. Therefore, Crashplan is not substitute for full bootable/image/clone backups. However, the frequency of full image backups can be reduced by using Crashplan to create "snapshots" of files that change frequently.

What business problems are you solving with the product? What benefits have you realized?

Crashplan adds another layer of protection by allowing backups to be stored in different physical locations whether it be through the iCloud or another computer over the internet. This helps protect files from acts of God such as fire that can wipe out both the original and backup disks if they are stored in the same room/building.

Code42 review by Peter F.
Peter F.
Validated Reviewer
Verified Current User
Review Source

"The feeling to be safe"

What do you like best?

When it comes to data protection it is vital to be able to fully trust your backup solution. As a Pro-Photographer my images are my most valuable assets. Having several different hard drives, a SMART-RAID, on- and off-site servers and a cloud based storage space "all under one roof" makes life much more relaxed. All new data or modified data are automatically backed up to various locations. This gives the maximum security possible. Good to know, that in the worst case (some data getting lost locally), there are back within minutes.

What do you dislike?

The only little dislike for European customers is the fact that the initial backup is not possible by sending a hard drive to crash plan . This works like a charm in the US and I hope for some offer like this also in Europe.

Recommendations to others considering the product

Read other reviews on the web and try out one of there plans. Backup locally on an external hard drive e.g. is even free.

What business problems are you solving with the product? What benefits have you realized?

All business data are kept safe and backed at all times. The Software runs "invisible" in the background. This is how it should be.

Code42 review by Josh Y.
Josh Y.
Validated Reviewer
Verified Current User
Review Source

"Great backup software"

What do you like best?

Set it and forget it. This is my backup solution for our Central Office. I have all computers set up to do both cloud and local backups. The local backups allow me to quickly restore a user's data while the cloud backups give me peace of mind that I have a copy of this critical data off-site.

What do you dislike?

I would prefer the price to be a little lower, though it is in line with, and lower than some, other backup solutions. Add in the fact that you can do a hybrid local/cloud backup solution and it makes sense to spend the money on this enterprise backup solution.

What business problems are you solving with the product? What benefits have you realized?

Backups. Backups. Backups. I wanted a local and off-site backup solution and Code42 delivers!

Code42 review by Joshua M.
Joshua M.
Validated Reviewer
Verified Current User
Review Source

"CarshPlan - I've used it for a complete restore twice!"

What do you like best?

Two separate times I've had hard drive crashes that normally would have had me scrambling to find backup drives and hoping that the backups were recent. But with CrashPlan I simply got my new drive up-and-running, reinstalled CrashPlan, and then did a complete restore to retrieve all of my data. No lost files! I've also used it to retrieve previous versions of files after I've made changes I wanted to revert.

I've also switched laptops a couple of times since using CrashPlan, and it's easy to adopt the new machine and continue backup seamlessly.

What do you dislike?

The Android app used to work, but no longer does (at least as of approximately a year ago). Maybe they've fixed it since, but I found it almost useless and removed it from my Android phone

Recommendations to others considering the product

Considering the benefit and peace of mind I have for all my data (and the fact that I've used it!), it's well worth the very minor investment.

What business problems are you solving with the product? What benefits have you realized?

Complete backup and restore, partial restore, restore of previous versions of files.

Code42 review by Patrick H.
Patrick H.
Validated Reviewer
Verified Current User
Review Source

"Best $60 I spend every year"

What do you like best?

It's fast, easy and just works. Very little hiccups. The support team is one of the best I've ever dealt with. They are super nice and professional. They don't have 24 hour support but have an answered service that will take your info and they reach out to you right away in the morning. I also love that if I do have to uninstall and reinstall it doesn't ruin the backup. It simply reconciles the files you have on your machine. There is very little I would change. Also, the fact that you can create your own cloud with their software and not have to use their pay service at all says a lot to me. They are literally giving you the software to do it yourself - or you can just pay them to do it better.

What do you dislike?

Not much really. I guess if I had to pick something is that from time to time I have to uninstall and reinstall it because upgrades can go a little wonky with Windows updates. This is really more a function of Windows than CrashPlan but it is something you have to deal with.

Recommendations to others considering the product

They offer a free trial but you'll probably sign up before the trial ends. They offered me an extended trial because I was leaving Carbonite for them.

What business problems are you solving with the product? What benefits have you realized?

Off site backup is encrypted and I can access it from anywhere. Everything gets backed up right away so we mitigate risk quickly

Code42 review by Cesare A.
Cesare A.
Validated Reviewer
Review Source

"Crashplan, the best endpoint backup!"

What do you like best?

What I like about Crashplan? Everything!

This software is consistent, easy to use, easy to install for tech admins.

If you are the end user you can choose to subscribe to code42 endpoint backup cloud.

If you are an organization you can can to have a private or hybrid or public cloud installation, and autonomously manage your clients.

This is an endpoint backup that supports all kind of operative systems and different backup destination (such cloud, network shares, usb drives).

It's always up to date with new interesting features to try and sell!

The tech costumer support is really fast and always reliable!

What do you dislike?

I can't say so much about what I dislike about this product.

If I have to find something, I can say:

- Since version 5.0 they'll end to support Windows XP installatio, but I really understand that.

- For some point of view the cost of the licences can be expensive, but for all the features they give you it's worth it!

Recommendations to others considering the product

Try a free 30 day trial and you'll love it!

What business problems are you solving with the product? What benefits have you realized?

We solve a lot of problems and time changing the software for endpoint backup.

Never spend a lot of time to manage, check, troubloshoot the endpoint backups problems!

A lot of satisfied client! Because with a little monthly fee, they are sure to have a second-third copy of they data outside their office.

Code42 review by Colton L.
Colton L.
Validated Reviewer
Verified Current User
Review Source

"Great Plan for a Backup"

What do you like best?

I love having CrashPlan back up my computer to their cloud. From downloading, installation, and retrieving your data, CrashPlan makes is simple to use and manage. I have all of my business files back up to through the software and I feel at ease knowing that if something were to ever happen to my computer/hard drive, I can always get it all back. This is extremely crucial to me and my company.

What do you dislike?

I like so much about CrashPlan but if I had to choose something to dislike, it would be that sometimes, the app crashes and I have to open it from time to time. I still think the software is great and this is just a pet peeve of mine. This annoyance could easily be fixed on their end but isn't a major issue to me.

Recommendations to others considering the product

I highly recommend CrashPlan for all businesses and individuals who have data on their computers or hard drives that you wouldn't want to lose. This software is automatically backing up your computer and/or external hard drives to their cloud. If something ever happens, your data is safe because you can have CrashPlan send you an external hard drive with all of your "lost" data.

What business problems are you solving with the product? What benefits have you realized?

I have realized how important having backups of your files is. If something were to happen to either my computer or hard drive, I could have the data back with the click of a button. Having this software is a necessity.

Code42 review by Hussein S.
Hussein S.
Validated Reviewer
Verified Current User
Review Source

"Works very well and easy to use"

What do you like best?

I set this up about a year ago and it has been a very reliable backup solution. I haven't had any issues or failures with the software.

What do you dislike?

Software updates sometimes fail to install and I have been able to resolve the issue by manually downloading the update from their website and installing it.

Recommendations to others considering the product

I would recommend setting up a local backup to an external hard drive even if you set up remote backup. This will make restores a little faster in case it is required.

What business problems are you solving with the product? What benefits have you realized?

The software allows us to keep our data safe and secure in any location. We have set it up to backup to a remote location and it has made this process hassle free.

Code42 review by Il Hyung C.
Il Hyung C.
Validated Reviewer
Verified Current User
Review Source

"CrashPlan - automatic, painless, mindless backup"

What do you like best?

Once the backup is setup, it actually runs in the background and I don't even know it's there.

What do you dislike?

the new interface. Hard to read with those who have vision issues, very low contrast, just like this page filling out the form

Recommendations to others considering the product

This is the best and easiest software to manage as a server admin. Over 30 years of desktop support on Windows and Macs and it has made my life of backing up user's data 10x easier than other products that I've managed.

What business problems are you solving with the product? What benefits have you realized?

People have had their laptops stolen and without CrashPlan their files will be very difficult to restore. Previous backup software it had to constantly check to see if the backups were current and/or running.

Code42 review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Absolute best support"

What do you like best?

There is not a single time that I felt hesitant to call CrashPlan Enterprise (Pro) support to get assistance. Each and every individual I talked to and worked with were efficient and very knowledgeable. I've rarely had to wait more than 2 minutes to get to the person who actually is the person who can help me resolve the issue. All customer support services for technology companies should copy their model, it is the best I've found so far and what we are proud to say we're very close to ourselves.

Anytime something unusual happens that I can't resolve using their awesome KB articles, I will pick up the phone and I am confident this issue will get resolved as soon as possible. To me that's what make this solution the reference in the market.

I really like how compression and encryption are handled

What do you dislike?

The upgrade process was quite a pain. Instructions are detailed but the number of updates to go from version A to version B will hopefully be reduced to a minimum in the future

Java is clearly not my favorite platform as far as optimization of resources go

Not everything is intuitive (how to used, archive, cold storage), but everything is very well documented and supported by the champs so if you don't know, ask and you'll get a good answer

Recommendations to others considering the product

If you want a robust solution and amazing support, CrashPlan would definitely be our recommendation. I am not experienced with many other solutions but I know I want to stick to this one because it's cross platform and has an amazing tech support. I've seen other solution that work but never found the level of professionalism I found at Code42

I know I will be able to get the help I need to ensure my backups are running and working, that's what makes me sleep better at night.

What business problems are you solving with the product? What benefits have you realized?

Local and Offsite backup for multiple customer in Apple environments. (Server Data, Client Data in some cases)

Benefits are piece of mind, centralization of resources which ends up in a profitable service we offer to our small and medium Business customers.

Code42 review by Alexander W.
Alexander W.
Validated Reviewer
Review Source

"Best endpoint backup and recovery tool EVER!"

What do you like best?

The server and client are easy to configure. Working with the support staff is great as they really do know their product, and help you get all the basics and advanced things done. We have even branded our own client install with our logos.

What do you dislike?

No longer supporting average consumers, but I hope they come up with a consumer model that works for them soon.

Recommendations to others considering the product

Get the pro support as they are very helpful and can assist you with things that aren't documented.

What business problems are you solving with the product? What benefits have you realized?

We initially considered Code42 as an offsite solution to our backup server, but ended up deploying it throughout our college as many of our faculty members travel with their laptops. We have successfully recovered data using code 42 several times and have used it as part of our hardware refresh cycle in the last year. It made moving to new laptops/desktops much easier for our users and saved many dozens of man hours and we expect it to save hundreds more in the future.

On a personal note, my laptop's SSD died and I was able to get back ALL my data using Code42 in about 2 hours. TOTALLY saved my bacon, and let me get my laptop back up to a functional level in about a day. Before code42, it would have taken me several weeks to not only get my laptop back together, but also make sure everything was transferred and available to me for all the things I do. I would highly recommend it for anyone with a laptop.

Code42 review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Great backup solution at a great price, no frills installation and file restoration."

What do you like best?

Automatic differential backups for all of our off-site requirements, unlimited backup volume at a set price, no surprise charges or interruption in backups. File restoration is painless and reasonable fast, very easy to see all file versions and restore any backed up version.

What do you dislike?

Backup service sometimes runs behind schedule, even when volume of data backed up is not very large. Our upstream bandwidth is very high, but code42 always seems to be uploading the last few Gigabytes. We have our backups scheduled to run every 15 minutes, but it never seems to finish. We only backup around fifty gigabytes currently, but there are lots of changes being captures, which is awesome, but sometimes it feels like some change sets will be missed because the file will change before being uploaded.

What business problems are you solving with the product? What benefits have you realized?

We use Code42 for all of our off-site data backup needs.

Code42 review by Chris H.
Chris H.
Validated Reviewer
Verified Current User
Review Source

"Absolute reliability"

What do you like best?

The best part about CrashPlan is that it is an easily deployable, secure and utterly reliable backup product. When it comes to missions critical backup, there must be 100% compliance. Having CrashPlan deployed allows our users the confidence to know that they do not have to do anything to ensure proper backup while allowing them the flexibility to recover files as autonomously as our IT policies allow.

What do you dislike?

No comment here. In my opinion, there are no better alternatives from which to compare. I suppose web/console based client upgrades would be a nice feature.

Recommendations to others considering the product

Many organizations worry about the cost of backup. However, I encourage you to contemplate the cost of data loss as well as the cost of training and compliance policies/measures required of other solutions. In the end, it's far more reliable to simply "Set it and forget it" like we can do with CrashPlan.

What business problems are you solving with the product? What benefits have you realized?

Prior to employing CrashPlan ProE our users were responsible for managing the data and data security on their computers. This was not reliable or even enforceable. Now, all of our mission critical users are 100% compliant with our backup policies. And, though we've never had to use it, we know that we can track sensitive data on users machines.

Code42 review by Miguel R.
Miguel R.
Validated Reviewer
Verified Current User
Review Source

"Best (secure) cloud-based backup solution"

What do you like best?

Setup and out-of-the-box experience is top-notch. Everything (Master Server interface & Clients) looks polished and well thought out.

Unlimited storage is an excellent perk to IT and a major selling point for our clients. The interface is clean, and easy to understand-- a five-minute run through is enough for most end-users.

The online chat support feature is great-- and is a great way to get knowledgeable help right away.

The online KB, while comprehensive is not the best for searching for new articles. I find myself using a search engine with terms like "Crashplan server 5.1.2 to 5.3 upgrade" to find the document I need.

I love the set-it-and-forget setup. We never have to worry about it-- most customers forget they even have a backup in place-- until they need it! On the flip side-- we've run into issues where someone forgets to reinstall it after a rebuild or system upgrade (because it's so covert).

AFAIK, Code42 owns, maintains, and manages their own server farms. So-- they are naturally the best at helping setup a local storage server (if that's what you need).

What do you dislike?

Our Customer success manager is really busy and rarely replies to emails in a timely manner-- I get it, things are crazy busy-- but don't suggest I contact them before contacting the online chat support features; it simply isn't a viable or useful option.

For the PROe version, the co-branding works well, but it's only viewable during initial setup/login and then you don't see it anymore. Not a deal-breaker, but no real value-added there.

Sometimes error messages on the client and/or Master Server are vague-- however there are the system logs that allow for very detailed info regarding everything. In other words, it's too little info, or information overload.

Recommendations to others considering the product

Try the service for yourself and attend the Bootcamp training (attend both parts-- general and advanced), but bring your specific use-case (environment) questions as the instructors of the courses are great resources and very knowledgeable.

What business problems are you solving with the product? What benefits have you realized?

We had an antiquated backup solution in place that was costing us a fortune. The simplified billing (cost per seat) and ROI were easy to calculate and realize. As data storage needs grow the unlimited backup was a necessity in our research-intensive environment.

The online management console allows us to view trends and address customer issues remotely.

Code42 review by Paula C.
Paula C.
Validated Reviewer
Verified Current User
Review Source

"Crashplan"

What do you like best?

I love that you set it and forget it with this backup software. Easy to implement for our school and it just works! I can sleep better at night just knowing we use Crashplan.

What do you dislike?

I haven't found anything that I dislike at this point. Over a year in...!

Recommendations to others considering the product

Do it. You won't be sorry, I can promise you that!

What business problems are you solving with the product? What benefits have you realized?

Prior to Crashplan we had a homegrown solution in place that never worked reliably and didn't do what we needed it to do. Now that we use Crashplan, I worry less about virus/malware/cryptolocker issues taking us down for an indefinite amount of time. Another worry before Crashplan was whether or not the backup solution we were using was working or if it had been disabled by the user (because it was a resource hog). Also, by using the ProE version I also no longer worry about storage space which used to be a constant issue for us. Having the console to be able to make sure that the backups are running is great. It also tells me a lot about my users too.

Code42 review by Jon M.
Jon M.
Validated Reviewer
Verified Current User
Review Source

"Full featured and very easy to use!"

What do you like best?

Crashplan is great for our users. Most of them never even realize they are backing up, at least until they need there files! It has saved a few of our users from catastrophic loss. I also have been very satisfied with the support I have gotten. Every issue I have had(usually minor client side issues), code42 support has responded quickly and been able to resolve the problem.

What do you dislike?

The cost is a little high, but it is insurance. I also find it hard to utilize all the features as it does take some time to figure everything out that it does. They have Legal Holds and Reporting that I have not been able to dig into to figure out if it is helpful for my organization.

What business problems are you solving with the product? What benefits have you realized?

We use Crashplan for disaster recovery. We are de-centralized with our file storage so we rely on crashplan to make sure our endpoints are sufficiently backed up. We have tried a couple of times to get users to store files on servers that are backed up, but we found that just backing up the endpoint is much easier than getting our users to change.

Code42 review by Jeffrey G.
Jeffrey G.
Validated Reviewer
Verified Current User
Review Source

"CrashPlan ProE"

What do you like best?

I love the ability to integrate it into LDAP. The ease of use for deployment of the application to a laptop and or desktop is seamless. The dashboard is very easy to use and has useful information right on the main page

Low overhead of the desktop application. I love the fact that it just backs up on a set schedule and can be throttled so that it does not use a lot of bandwidth..

What do you dislike?

Not available for IPADs yet. As we have users that only have IPADS their data is not able to be backed up at this time. Have to resort to using ICLOUD.

Recommendations to others considering the product

Setup was a breeze. The documentation was very straight forward and if you just follow the steps it just worked. I was concerned that most companies do not lean towards using Linux however they do.

Pricing and Licensing is pretty straight forward. You get what you pay for.​ I feel that everyone should be using and or at least testing this product before the purchase.

They let you know what the benefits are for using the cloud vs a Hybrid solution

What business problems are you solving with the product? What benefits have you realized?

​I love the Unlimited Retention. i like the ability to throttle the backups so if you are on limited or metered bandwidth its not an issue.

​I love the ability to integrate it into LDAP. The ease of use for

deployment of the application to a laptop and or desktop is seamless.

Code42 review by JP C.
JP C.
Validated Reviewer
Verified Current User
Review Source

"If protecting your data is important to your business - then it's critical for you!"

What do you like best?

Crash Plan Pro is a great product that is simple to use - setup and maintain. It allows for a multitude of options allowing for efficient backup of corporate data while minimizing user overhead and interruption. The software runs effectively in the background while allowing for full point to point encryption for all backup transfers. It also allows clients to restore files with ease - helping to minimize requests for tape\off-site restores.

What do you dislike?

The reporting and options to pull data to help manage could be improved on later editions.

Otherwise - there is not much to complain about - this is a great product. Simple enough to do what it needs to do - and that's the key.

Recommendations to others considering the product

I highly recommend this product - regardless if you decide to use their cloud services or appliances. The product is very stable and easy for both admins and clients to use. It does what it needs - and its real time protection is clearly thought out.

What business problems are you solving with the product? What benefits have you realized?

A user with Crash Plan installed- I know and feel confident that their data\work and time is protected. You can replace hardware with ease - but its the loss of data or time that you cannot get back.

This has saved many of our clients that were hit with Crypto\ransom ware hits. And allowed us to restore all their intellectual capital to a new system with minimal interruption.

Code42 review by Kyle M.
Kyle M.
Validated Reviewer
Verified Current User
Review Source

"The best cloud based endpoint backup and protection against ransomware. "

What do you like best?

Code 42 was one of the smoothest software roll outs my team has had in awhile. I love the fact that it was extremely easy to deploy and extremely easy to recover/restore data when needed whether the laptop be at our corporate office or on the other side of the country.

What do you dislike?

The only downside I've seen thus far is when the endpoint is presented with larger amounts of constantly changing data; however, the Code 42 team has been great on working with us on tweaking settings to ensure the backups are consistent.

Recommendations to others considering the product

Take into consideration the amount of bandwidth each office location has in case you need to stagger your initial deployment. For large amounts of data, it can take a little while to get the first full backup into the cloud.

What business problems are you solving with the product? What benefits have you realized?

-Protecting data first and foremost (crashed computers, stolen computers, malicious employees)

-Protecting against Ransomware

The data restore function has already paid for itself a few times over for our company.

Code42 review by Alan R.
Alan R.
Validated Reviewer
Verified Current User
Review Source

"Easy and effective continuous backup solution"

What do you like best?

Its a set it and forget it, one stop cross platform backup solution.

CrashPlan is not only compatible with all operating systems, but its the same experience if you're using it on Windows, Mac and even Linux.

Its lightweight and does not interfere with users productivity.

What do you dislike?

Only thing I can think of is the rare hiccup when trying to make a cold archive active again.

We usually need to retrieve files from a cold archive the same and that can take a day for the process that will sync it back to an active archive.

A call to CrashPlan support to expedite the process is all thats needed though.

What business problems are you solving with the product? What benefits have you realized?

All our employees use laptops, this made it very challenging to find a backup solution for everyone.

Previously we used a tape backup solution and had to ensure everyone save their critical files to a central location.

Now with CrashPlan our remote workforce can keep their files on their laptop and rest assured that they will always be backed up.

Code42 review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great experience with Code 42's CrashPlan!"

What do you like best?

Extremely easy to configure and deploy to a large base of clients. Very little time required to educate customers.

What do you dislike?

I wish the app could be customized a bit more (such as the background image). Not a real deal breaker, though. Most customers would probably not notice this anyways.

Recommendations to others considering the product

Code42 has taken a very nice dive into the security world making this product much more than a backup solution.

What business problems are you solving with the product? What benefits have you realized?

We previously had no data recovery processes for our end user systems. We now do not have to worry about the threat of malware / ransomware from wiping out all our users' data. We are now able to tell if clients back up certain data to the cloud. We are also now able to restore data for employees who have left the organization.

Code42 review by Rex S.
Rex S.
Validated Reviewer
Verified Current User
Review Source

"Code 42! Must have!"

What do you like best?

Valuable Features:

Its as close to a "set it and forget it" application as one could get. We used the restore feature to help us migrate over 150 sales associates from a standard laptop to the Microsoft Surface.

Improvements to My Organization:

We used the restore feature to assist us in migrating 150 sales associates to new hardware. The cloud backups enabled us to restore to the new hardware. When the sales associates started up their new Surface, it had the exact same data as their legacy hardware.

What do you dislike?

Room for Improvement:

The usability of the cold storage could be a little more user friendly. It is quite a process to access the data from cold storage. I also think there should be a different licensing level for cold storage accounts.

Recommendations to others considering the product

Use it! You will not regret your decision.

What business problems are you solving with the product? What benefits have you realized?

We switched to enable us to have better visibility on what and how often our equipment was being backed up.

Code42 review by Michael R.
Michael R.
Validated Reviewer
Verified Current User
Review Source

"Reliable and fast backup solution"

What do you like best?

Trustworthy backup solution. Having used code42's backup solutions for both business and personal backups for over 5 years, I can attest to their reliability and speed of backup.

Business plans allow one to access employee backups online, which saved us a ton of rework.

Personal plans also allow remote restoration, giving real peace of mind regarding the safety of personal files.

What do you dislike?

I have encountered no issues using this product. Does exactly as they claim in a simple and efficient manner.

Recommendations to others considering the product

Five years ago I heavily researched backup solutions. Code42 came out on top. Five years later my research proved correct.

What business problems are you solving with the product? What benefits have you realized?

Business and personal backup. Business continuity in the event of local data loss.

Code42 review by Jeff B.
Jeff B.
Validated Reviewer
Verified Current User
Review Source

"Flexibility that works"

What do you like best?

Flexibility of architecture and backup locations. We were able to backup end points in our non VPN offices locally while backing up our high bandwidth offices to the could with centralized administration and reporting. One solution for all of our offices.

What do you dislike?

Their reporting could be strengthened. Some reporting is only available via their API so more out of the box reports would be great. Also there is some confusion about what completed backup means in their nomenclature. I would like them to move to a more distributed model for client upgrades currently all client upgrades come from the central server but with a dozen storage servers located locally in offices i would like to see the upgrade clients come from the local storage servers.

Recommendations to others considering the product

Budget extra licenses for cold storage of staff no longer with the organization to match your data retention policy

What business problems are you solving with the product? What benefits have you realized?

Moving to a single vendor and product for end point backup. Centralizing administration and reporting. Covering the entire organization with a solid backup strategy. Increased version retention. Ability to backup our smaller offices to local storage and our larger offices to the cloud. Easy restoration from crypto

Code42 review by Natalie P.
Natalie P.
Validated Reviewer
Verified Current User
Review Source

"A very simple endpoint backup solution"

What do you like best?

I've set this up on roughly 70 endpoints and have been monitoring the backups for about 2 years. I've had 3 devices have failed backups because of high memory usage for larger datasets. The problem was easily and quickly resolved by either looking at the support knowledgebase or speaking with a support agent.

What do you dislike?

The only real complaint I have is because I am using the cloud-based platform MSP platform. In this platform, they are unable to ship hard drives for large restores.

What business problems are you solving with the product? What benefits have you realized?

Keeping mobile laptops backed up almost necessitates a cloud solution at this point - there is no good way to make sure that laptops come on site frequently, and when they do, sync up with an onsite server. Having an agent installed on each computer ensures that whenever they are connected to the internet, we get their files and keep them protected.

Code42 review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Reliable"

What do you like best?

It runs silently in the background and constantly does differential backups, without noticeably degrading performance. The storage for our Enterprise Cloud license is unlimited, so we can back up as much as we want, and never worry about having to choose what to delete. Recovery is dirt simple via the point-and-click GUI.

What do you dislike?

Customizing the installers can be a bit cumbersome, but that has improved over the last year or so. On Linux (Mint Cinnamon 18.3), sometimes, the background process causes gnome-keyring to hang during shutdown/reboot, requiring a somewhat sluggish force-quit. Both of these concerns are pretty minor, though.

Recommendations to others considering the product

Their Enterprise customer service is quite good. If you don't understand something, talk to them, and they'll help you figure it out.

What business problems are you solving with the product? What benefits have you realized?

The biggest benefit we've realized is not having to worry about users storing things on their computers, instead of in the cloud (like they're supposed to). This lets us be confident that, no matter what happens with personnel changes or hardware issues, no data will be lost.

Code42 review by Bob T.
Bob T.
Validated Reviewer
Review Source

"Best endpoint backup solution for our company"

What do you like best?

2 items: reasonable user experience (interface + documentation); distributed adminstration

What do you dislike?

Being on the bleeding edge of the Cloud - there is quite a learning curve on both sides

Recommendations to others considering the product

There are as many backup solutions as there are reasons to backup. But if you are looking for a product that works well, that users seem to at least tolerate using (who wants to have a disaster) and is at least comparable in TCO as other solutions, do take a long look at Code42

What business problems are you solving with the product? What benefits have you realized?

Biggest business problem solved: identfying which USERS (and not just devices) have their data protected

Second biggest problem: putting more control in the hands of our units

Benefits (so far): legal hold functionality

Code42 review by User
User
Validated Reviewer
Review Source

"My review of Code 42 CrashPlan"

What do you like best?

It backs up everything on the secure cloud by default.

It's very easy to restore backups if you're switching computers.

You can set rules for auto backup and timings during which the backup runs. You can also set rules to exclude certain files/file types from being backed up.

What do you dislike?

It only supports one machine at a time. You cannot have it running on two computers with the same account once. So in my company, we were supposed to delete the account from old computer before we could login on the new computer and restore the backup. It would be good if multiple accounts were possible.

Recommendations to others considering the product

If you'd like a solution to keep your data securely backed up on the cloud and easy restoration of the data, you can go for Code42.

What business problems are you solving with the product? What benefits have you realized?

The data is always backed up. So in the event that your hard disk crashed or your computer was stolen, it's really easy to setup a new computer with your data. And it's very secure.

Code42 review by Elyse I.
Elyse I.
Validated Reviewer
Verified Current User
Review Source

"Thorough archived back-ups, but only 500 mb downloads"

What do you like best?

I love that I can look back on archived back-ups for months. It's great that I can just "set-it and forget-it", so my back-ups will continuously run, and I will also receive an email if my computer isn't backing up. Gives me peace of mind.

What do you dislike?

Now for the caveat... my laptop recently crashed so I had to use my CrashPlan to restore. Beware, you can only download 500 MB chunks of data at a time. For a hard drive with over 500 GB of data, this takes forever.

Secondly, and I'll admit this was user error, but still be aware that your CrashPlan is set to back-up the correct drives. I had all my business files on a separate drive and none of them were backed-up. It was a pretty big shock. So just be warned, that you will need to verify what CrashPlan is set to back-up before you trust it to do so.

Recommendations to others considering the product

Check your back-up settings and make sure CrashPlan is set to back-up all files and drives. Also, set aside a good afternoon and maybe throw on some Netflix, because with 500 MB downloads at a time, restoring will take you a while.

What business problems are you solving with the product? What benefits have you realized?

I live and die by my data. It is my most valuable asset, so I need a product I can trust. Benefit-wise, being able to look back and pull data that may have been deleted from even 6+ months ago has been a huge advantage.

Code42 review by Brian A.
Brian A.
Validated Reviewer
Verified Current User
Review Source

"Ease of Use & Administration"

What do you like best?

Once you have setup the initial configuration for your backup solution, it runs in the background and most of the time you just leave it alone. Users can access their data to restore recent or previous file versions too. Their support team is available and helpful.

What do you dislike?

If you set the bandwidth threshold too often for backups on multiple systems, then your office network may slow down. Be careful with your settings.

What business problems are you solving with the product? What benefits have you realized?

Endpoint backup solution and helps with restoring data to user's computer if system is upgraded or OS reinstalled. It protects end user data in the cloud to prevent data loss from ransomware or other intrusions.

Code42 review by Alex S.
Alex S.
Validated Reviewer
Verified Current User
Review Source

"Code 42 Review"

What do you like best?

What I like the most about CrashPlan is that it just works and doesnt require user intervention.

What do you dislike?

That you guys dont offer a refreal program

Recommendations to others considering the product

Its not if your hard drive is going to fail its when its going to fail so be smart and get crashplan so its one less thing that you have to worry about. Unless your mr or mrs money bags and have the money to spend on data recovery then it is what it is. I highly recommend Crashplan to all.

What business problems are you solving with the product? What benefits have you realized?

Saving the company money from data restore. In my previous employment the company would spend thousands and thousands of dollars on data recovery and never listen to my suggestion about getting crashplan. I would suggest that we can take a proactive approach and save the company money from all the expensive data recovery.

Code42 review by Kelvin N.
Kelvin N.
Validated Reviewer
Verified Current User
Review Source

"Crash Plan Review"

What do you like best?

It just works. It non-intrusively runs in the background and makes sure all my files are safely stored in an offsite location. Its easy to setup and configure and then you just forget about it. You can configure which folders you wish to back up. It has 448 bit encryption and the application runs in a java virtual machine so its secure. It also has free local and computer to computer back up in addition to its cloud base backup. Restoring files is equally easy. You just browse the backup archive and select the files you want restore and tell it to restore them. While I haven't used it that often the they also have a mobile app that allows for access from you mobile device.

What do you dislike?

Theres not much not to like about the basic desktop crashplan application. It would be nice to have an email alert if something is restored as an extra security feature.

Recommendations to others considering the product

Its inexpensive piece of mind - easy to use and works unobtrusively

What business problems are you solving with the product? What benefits have you realized?

Crashplan is our offsite back up solution for critical data. In order to have a comprehensive backup system you must not only back up your systems you need a means to store the back ups off site. Crashplan provides us with this capability and does it with little to no intervention meaning it will happen repeatedly It protects us from natural disasters or theft or fire.

Code42 review by Kurt S.
Kurt S.
Validated Reviewer
Verified Current User
Review Source

"Code 42 Takes the worry out of data protection!"

What do you like best?

Cloud based, I don't need to worry about hosting any hardware, powering such hardware or upgrading it.

Code 42 is a very reasonable solution and allows unlimited backups from a machine. It is fast to backup, fast to restore and is easy to use!

What do you dislike?

I would like to see a 'library' view of the data that is backed up without having to go into the 'restore' function to see all of the files.

I would like to see the dates and times of the files in said view as well.

Recommendations to others considering the product

Try it out! It is so fast, easy to use and reliable!

What business problems are you solving with the product? What benefits have you realized?

We have hundreds of gigs of data and need a safe place off site to backup our backups.

Code42 review by Eric R.
Eric R.
Validated Reviewer
Verified Current User
Review Source

"Crash Plan Pro Cloud from an IT point of view"

What do you like best?

Simple to deploy and use, from an admin and end user perspective. Being cloud based makes backups from remote users simple and efficient.

What do you dislike?

There have been very limited dislikes, most headaches are end user created

Recommendations to others considering the product

Speak to as many current Code42 users as possible, I'm sure they will each have a different way they use the product and that is what makes it so valuable.

What business problems are you solving with the product? What benefits have you realized?

This is our day day user data backup

Code42 review by Kayle D.
Kayle D.
Validated Reviewer
Verified Current User
Review Source

"Insurance for Crashing Devices, Cryptolockers, and Carelessness. "

What do you like best?

Crashplan provides data insurance. I feel confident that my data is backed up, available, and replaceable at all times.

What do you dislike?

Hiding the system tray isn't possible, which means my users are able to interact with the product even though we do not wish them to see or 'feel' the presence of CrashPlan.

Recommendations to others considering the product

Take the hybrid option. Self hosting was far more expensive than we had bargained for.

What business problems are you solving with the product? What benefits have you realized?

Prior to Crashpaln, we had to deal with lost devices, viruses, and any other incidents with limited recourse for retrieving data. Data storage was user-centric, with the stipulation that the user thoughtfully backed up data to a secondary location, which is rarely the case.

With Crashplan, I do not need to worry about the user being cognitive of where they are storing their information. If document is lost, it can be recovered in minutes, stress free.

Code42 review by Ann M. C.
Ann M. C.
Validated Reviewer
Verified Current User
Review Source

"CrashPlan"

What do you like best?

Ease of Use. Easy to install, Easy to monitor

What do you dislike?

Remote computers that are rarely on campus are flagged as offenders

Recommendations to others considering the product

Flow process - how this is going to be supported. Identify who the organization admins will be

Create the orgs and move the admins into them

Before you move your devices into the orgs TRAIN TRAIN TRAIN what it will look like and what the users responsibilities are

What business problems are you solving with the product? What benefits have you realized?

The able to retrieve loss data in the cases of crashed drives, retrieve lost devices, retrieve data that a disgruntled employee removed from drive and Crashplan(so they thought)

Code42 review by Samuel L.
Samuel L.
Validated Reviewer
Verified Current User
Review Source

"CrashPlan Review"

What do you like best?

When the deployment is finish, you can forget about until you need it.

The fact that the user can recover themselves the data is also a time saver.

It's also a great protection again ransomware.

The Bandwidth management is also great.

What do you dislike?

The client side app can be a little bit sluggish a time. It use a lot of memory.

It's not cheap at all, it's depend on where you backup the data.

If you have a lot of small files, it may slowdown the app.

The de-duplication is not as expected.

What business problems are you solving with the product? What benefits have you realized?

It's a really great solution for computer backup on either cloud or hybrid solution. Like a said before it's great against ransomware.

I can sleep easier because even if there a virus or hardware failure, my users will not loose any data.

Code42 review by Michael S.
Michael S.
Validated Reviewer
Verified Current User
Review Source

"Simple, Comprehensive End-User Backup"

What do you like best?

Crashplan is dead simple to use. Drop the agent on a client workstation and that's basically it. It chugs away silently in the background and keeps their data safe. Files are easily recoverable by the end-user and even include versioning. The admin console makes it simple to see workstation status and check up on the health of backups.

What do you dislike?

As easy as the software is to use, I've always found that proactive customer outreach from Code42 is still maturing. Only recently have we had an account rep checking in with us from time to time to see how things are going. There are some UI elements in the admin console that aren't entirely clear until you stumble across them.

Recommendations to others considering the product

Crashplan Enterprise works great when pointed at local storage. Great for a sort of cloud-hybrid backup model where your data security matches your usual standards because it's on your systems.

What business problems are you solving with the product? What benefits have you realized?

We want thorough data capture at our Institute. Crashplan enables us to protect data on client workstations, even when they are offsite.

Code42 review by Jim W.
Jim W.
Validated Reviewer
Verified Current User
Review Source

"CrashPlan - Set & Forget"

What do you like best?

It's a set it and forget it backup, easy to maintain and use. From a compliance perspective it allows also for encrypted local backups.

What do you dislike?

For some reason, USB drive backups seem to lose their mappings from time to time. While normally not a big deal, for a backup this could be a real issue if not caught in time. (note when I mean USB backups I'm referring to USB drives that are inserted when the backup plan is created, removed at a later date and then re-inserted. All have the same drive letter but upon the reinsertion events, they are sometimes omitted from the backup)

What business problems are you solving with the product? What benefits have you realized?

Big solve, how to do encrypted local backups that are encrypted to the cloud and users can manage.

Code42 review by Dan A.
Dan A.
Validated Reviewer
Verified Current User
Review Source

"CrashPlan has your back."

What do you like best?

CrashPlan lets you restore files either directly from the client computer's interface, or from an administrative web console. It's set and forget, most of my users don't even know it's on their system.

What do you dislike?

The client memory requirements can be a bit high if you are backing up a LOT of files - ~1GB of RAM per TB of data, mostly due to the deduplication. CrashPlan's cloud uploads and restores can be slow - not a problem for just a few files, worse for a full file set depending on size.

Recommendations to others considering the product

Their documentation is pretty excellent, make sure you evaluate & plan your intended environment and pilot with a few users at first. Once you're confident with it, evangelize the heck out of it to your employees (or just install it for them).

What business problems are you solving with the product? What benefits have you realized?

CrashPlan has saved the day in multiple scenarios, from an accidentally overwritten file to a stolen laptop. It's also handy for migrating files from an old computer to a new one.

Code42 review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Really Great Value for Cloud-Based Service"

What do you like best?

I really like that I'm able to back up my hard drive via this platform to a cloud-based service that has unlimited storage. I'm also able to check the storage via desktop, laptop and phone which makes it very convenient to access anything that I need to use. The price is also great and hasn't changed in the last two years, which makes it very feasible.

What do you dislike?

I'm not impressed with the actual user interface of the program. The website is very clean and modern, but the back up service that is actually used is a bit outdated and doesn't represent the same brand as Code 42. I think overall, however, the product functions like it is supposed to and I don't see a lot of other things I don't like.

Recommendations to others considering the product

I recommend the product for any enterprise or personal needs especially backing up information as it provides a security blanket. It's continuously running and is always a fail-safe.

What business problems are you solving with the product? What benefits have you realized?

I am backing up my information that pertains to personal and work and it has been really beneficial so I have a back-up of everything should anything ever happen.

Code42 review by Jonathan M.
Jonathan M.
Validated Reviewer
Verified Current User
Review Source

"Great for Higher Education"

What do you like best?

It is extremely simple to install and maintain. Their support is the best we've worked with and we never hesitate to open a case for any questions or concerns. They've also welcomed any changes that we've wanted to see in their product. As a whole, Code 42 seems to set a high standard for manufacturers that actually listen to their customers.

What do you dislike?

The only issue we've had is when wanting to use CrashPlan on a headless Linux server. Other than that it's been very easy to install for all of our users.

Recommendations to others considering the product

They offer a great trial period. Their technicians can help set it up for whatever type of test environment you want, and are very willing to show you all the ropes. They don't look at keeping things secret, but rather help you know fully how the product works and how to best make sure that your admins know what to do.

What business problems are you solving with the product? What benefits have you realized?

The biggest issues we resolved centered around the laptops we supplied for our employees. We migrate to new hardware every 3 years and using CrashPlan has made that process a snap. It also has helped with any hardware failures or loss.

Code42 review by Keith K.
Keith K.
Validated Reviewer
Verified Current User
Review Source

"CrashPlan saves the day!"

What do you like best?

CrashPlan is an excellent backup system. We have been using it for 3 years now and have had nothing but success. Our backups and restores have been up to date and seamless. On top of that the Code42 team is always there to support you either by phone or chat box. Terrific support. Plus their trainings they offer are professional and real world. Their trainers are excellent.

What do you dislike?

Sometimes it's so in depth that you can get a little lost. But support is right there if you do.

What business problems are you solving with the product? What benefits have you realized?

Files don't get lost.

Code42 review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Excellent backup solution. Excellent value."

What do you like best?

Amazing pricing. The available storage is good to ensure that all files can be backed up. The file versioning is EXTREMELY useful because you can recover any data modified or deleted due to user mistakes. One of the only tools that allows deleted files to be retained forever. This is very costly feature that is provided for cheap which makes the value higher. Encryption to maintain privacy is also very valuable.

What do you dislike?

Very slow initial backups. The backup engine takes a really long time, weeks or months depending on the amount of data you have. The engine is also resource intensive, further adding to the disadvantage. However, this is the trade off if you value encryption.

Recommendations to others considering the product

If you're willing to put up with slow upload times but reliable fine grained backup at a good price, this is it!

What business problems are you solving with the product? What benefits have you realized?

Allows the company to keep costs down. Data is always safe whether due to hardware failure or user mistakes. Any mistake can be reverted!

Code42 review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Code42 CrashPlan v5.4.1"

What do you like best?

The administrative interface is simple yet powerful and the end user interface does not scare the end users away. The client can be customized using a simple automated script. It works great with Windows 10, Linux and MacOS. The support team is great and the support site is one of the greatest I have ever seen. So detailed, every question you have has an answer on their site.

What do you dislike?

There is nothing that stands out to dislike. Perhaps they could bring back "Night Mode" which was a skin overlay for the console that was a bit easier on the eyes than the current grey background. And that's a very very small thing.

What business problems are you solving with the product? What benefits have you realized?

The amount of time our old backup tool was taking was too long. CrashPlan's deduplication speeds up the time for backups. Also, we're able to modify what we would like backed up and omitted from the backup (i.e. system files, certain extensions.)

Code42 review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Overall good and reliable experience"

What do you like best?

I researched for several backup software on various websites. It got to a very confusing point to determine which one was a really good and reliable one. I was willing to pay for a reliable service. After my research, crashplan stood out as a service that looked trustworthy and the price points were reasonable too. I'm on the single PC plan but eventually may upgrade.

The crashplan software is fairly straightforward to use. It was easy to set up. It took a while to take the first back up (as expected).

What do you dislike?

When I set it up for the first time, the back up was taken of the folders that I had selected. Later I realized that my newly created/updated files were not being backed up. I had to do a few emails back and forth with the support to get it figured out. What was happening was that the scan for changes was scheduled by default to happen only once a day at early morning. I generally shut down my computer at night. Because of that the scan did not run and hence the backup. Later I changed the frequency of the scan to solve the problem. I was also told by the agent that I can click the "Now" button in the settings to scan on demand. This gives me better control when necessary.

The user interface of the software is clean but I think it can be more friendly. It's not a big deal but just an area of improvement. I still believe it's better than many other backup software out there.

What business problems are you solving with the product? What benefits have you realized?

The intent is to create automated backup of important data. To have it stored reliably and securely stored.

Code42 review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Great for home and business"

What do you like best?

Affordable cloud backup service with a free-to-use desktop client for other backup strategies. The business version seems very unobtrusive and doesn't bog down my workstation a whole lot. Multiple sources and destinations can be set to maintain backups in a wide variety of places. Plenty of options in the client.

What do you dislike?

Slow uploads to the cloud backup service, and the Java code takes a lot of horsepower to process large files. Large files took a long time to upload on my personal cloud backup subscription. The personal edition needs better Linux support. Trying to run the client in headless mode is an exercise in frustration. A client and subscription model targeted for NAS devices would be wonderful. Some unofficial versions exist but they're not kept up-to-date and sometimes have a steep learning curve to get set up.

Recommendations to others considering the product

For personal use, get a free trial first to make sure you have good upload speeds to the cloud backup service. Client application requires fine tuning to be able to reach higher speeds above 2-3Mbps but it still maxed out around 10Mbps for me on a gigabit connection.

What business problems are you solving with the product? What benefits have you realized?

Device backups, business continuity. Lower cost than other solutions from Symantec and other larger enterprises. Server-based so data is stored on premise and not in the cloud.

Code42 review by Rick G.
Rick G.
Validated Reviewer
Verified Current User
Review Source

"Top tier backup solution"

What do you like best?

The simplicity of getting files back via the app helps us let our users "go back in time" to get files they may have "lost" or changed or otherwise messed up. And in cases where a laptop is lost, getting a user back to where they were is quick and clean.

What do you dislike?

The backup agent can sometimes use a bit much in the form of processing power (mostly in the amount of memory it can hold onto). I think there are some ways to tweak this, but it's the one downside I've noticed.

Recommendations to others considering the product

Try it out on a sample basis first or sign up for a personal account and play around with it to see how it compares to what you might be using.

What business problems are you solving with the product? What benefits have you realized?

The primary need is backup. We can't lose our employees' information if they lose their laptop or it goes belly up.

Code42 review by Andreas K.
Andreas K.
Validated Reviewer
Verified Current User
Review Source

"CrashPlan PROe server review"

What do you like best?

We've been using CrashPlan PROe from version 3 to version 5. It is amazing to get the ability to go back to a certain date and time to restore a specific file, regardless if it has been deleted.

The system also allow a centralized administration console that govern all of our offices backup. This means, you can have multiple offices and have the controlling server sitting in one office.

What do you dislike?

Sometimes when update is deploy, it is tend to be somewhat half baked. but as long as you give it a month or two to make sure that the release is stable enough to be deployed, you should be in good hand.

Recommendations to others considering the product

Definitely is a yes, if you are interested in knowing where your data it located. This is the ultimate backup solution for a lot of government institutions for a reason. I would definitely recommend Code42 CrashPlan to anyone

What business problems are you solving with the product? What benefits have you realized?

We utilize this as a fully in-house backup solutions. No data leakage, data breach, or any security dilemma beyond our control. This is a big plus since we have a complete coverage on how security surrounded our datacenter is performed.

Code42 review by Toni L.
Toni L.
Validated Reviewer
Verified Current User
Review Source

"The great service and idea with a horrible Java client"

What do you like best?

You can use multiple locations, including their servers for backing up. You can backup to your own desktops or even servers. You can even backup, encrypted, to a friend's computer.

And when not using their servers but your own, it's completely free.

What do you dislike?

While everything else is amazing, the application itself (the client) is a completely horrible Java software that eats up way too much RAM, is ugly and slow.

It's also extremely hard to use if you need to backup a lot of data. An end-user should never have to open a console in an application to increase it's virtual memory limits. But here you do.

Recommendations to others considering the product

If you are backing up a lot of data, increase the RAM limits first.

What business problems are you solving with the product? What benefits have you realized?

We needed the ability to backup a lot of data between machines as well as to external servers.

Code42 review by Danielle H.
Danielle H.
Validated Reviewer
Verified Current User
Review Source

"Set it and forget it back up"

What do you like best?

I like that it works. I don't have to think about it. It just runs in the background.

What do you dislike?

I find it hard to figure out how to switch computers, e.g. just switched from a MacBook Pro to a MacBook Air.

Recommendations to others considering the product

Data security and backup is essential to any business. Code42 does a great job!

What business problems are you solving with the product? What benefits have you realized?

Data protection for me is essential. My client data is in the cloud and I feel better knowing that my data can't disappear.

Code42 review by Hazzim A.
Hazzim A.
Validated Reviewer
Review Source

"Code42 for final user."

What do you like best?

the configuration for final user is minimal and intuitive, you only need defined the folders you want backup and let code42 works with the admin config.

What do you dislike?

Like final user you don't have options about settings related bandwidth or time lapses for backup, all is managed by the admin.

Recommendations to others considering the product

If you are in charge of backups Code42 is a very good option because final user is totally restricted, for end user is easy and intuitive to select what you need and want to backup, so, a bad configuration or noise in mitigated.

What business problems are you solving with the product? What benefits have you realized?

The benefits are clear for admins, total control of the backups and settings in final users machines.

Code42 review by Nathan M.
Nathan M.
Validated Reviewer
Verified Current User
Review Source

"Best in class software with excellent cross-platform client and server support. "

What do you like best?

Installing, maintaining, and updating both PROe server and CrashPlan client is fast and easy on all supported platforms. Once the client software is installed on a workstation, the administrative console allows control of all client settings, saving legwork. Client access can be restricted to ensure that backups are not interrupted, and CrashPlan PROe has a complete set of legal hold tools available in a separate administrative interface should your organization require them.

The client is lightweight and offers good granular control over bandwidth use. The server is extremely flexible, allowing any number of storage points on any number of running servers, even across server platforms, and the CrashPlan architecture further allows any client to be delegated as a storage point for other clients, in the case of, for instance, a satellite office scenario, disaster recovery, or server maintenance.

What do you dislike?

I used to recommend CrashPlan PROe to all my small business clients. I can no longer do so, not because the product is not excellent—it is—but because Code42 literally will no longer sell it to clients who can't buy 25 or more licenses.

This decision both locks small businesses out of an otherwise ideal product for their needs, and amounts to Code42 throwing away all potential revenue from those in the small business sector who cannot rely on public cloud backup alone.

Creative firms, which generate multiple gigabytes of new data each hour, cannot use Code42's public cloud product (try uploading 2 terabytes on virtually any broadband connection in the US) so must look elsewhere for onsite backup solutions.

Recommendations to others considering the product

This is the best continuous backup product on the market. Even if your business is below the 25-license threshold, I'd encourage you to contact Code42 and ask them to consider waiving that restriction—small creative businesses are an ideal market for this product, and Code42 should be keenly interested in recapturing this sector.

What business problems are you solving with the product? What benefits have you realized?

We're now able to realize continuous, versioned backup with no user intervention and limited administrative oversight. This has led to time and cost savings, and has allowed us to recover critical files lost to both hardware failure and operator error.

Code42 review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Code 42 is the failsafe backup for end users laptop data"

What do you like best?

I like the ability to see all the past data that is or was on an end users laptop. This allows us to see if they deleted or lost sensitive information that could be restored

What do you dislike?

The initial setup can be a little difficult if done on the end users machine. You need to know the port that the program is connecting over otherwise it never connects. The setup is the worse part. once it is setup though it is fairly easy to work with

Recommendations to others considering the product

it truly is a great failsafe of protect the en

What business problems are you solving with the product? What benefits have you realized?

Employees losing or purposely deleting information off their laptop in the event of leaving and trying to cover up information they might have emailed out. It has also helped with older PSTs if they were stored on their PC.

Code42 review by Tommy B.
Tommy B.
Validated Reviewer
Verified Current User
Review Source

"One of the best backup software for laptops and computers"

What do you like best?

It is multi platform and very easy to use. End users can install, register, and recover without the needs of the administrator.

- Schedule

- Bandwidth management

- Versioning

- Encryption

- End-Users recovery

If your data got compromised, you will be able to recover an older version of your files. This is not possible with software like Dropbox or Google Drive that will replicate the changes, everywhere. We got an issue with Google Drive where someone deleted a shared folder, and the files were lost because only the file you own go to your trash

What do you dislike?

It can be very expansive since you already pay for Dropbox and/or File servers. Since you need to install the software on all your computers, it can cost thousands of dollars every years

Recommendations to others considering the product

You may think about a synchronization software instead if you also need collaboration, or access files remotely

What business problems are you solving with the product? What benefits have you realized?

Because many of the computers are offsite when they edit files, you need a backup solution that is cloud based, or hybrid. Not only disk failures and file deletion, but stolen computer and file overwrite.

Code42 review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Code42 Review"

What do you like best?

Code42 does what I needed it to do. Online backup with unlimited storage for a fixed price.

What do you dislike?

The restore process was not intuitive the one time I needed it. One accidental click caused a delay of several hours in restoring the data. Code42 focused on big customers. Options for us small guys are limited. There are no partnership opportunities. Unless you engage in an enterprise license support is limited.

Recommendations to others considering the product

We are migrating away from Code42. In our use case (as a MSP), the Code42 user interface makes it difficult to manage multiple clients/companies and billing. Even with a 50% margin it is not worth our time and energy.

We are replacing Code42 with BackBlaze. BackBlaze has some drawbacks, but is functionality equivalent where we need it (backup / unlimited storage/ fixed price). It is 1/2 the price. It can be directly billed to the client.

We are making less money, but the amount of money we were making with Code42 was not worth the effort of invoicing and managing payments.

What business problems are you solving with the product? What benefits have you realized?

Backup for small clients. Single user office using cloud sync storage (Dropbox, Google Drive, OneDrive, etc.). Set it and forget it backup with a fixed monthly price.

Code42 review by David N.
David N.
Validated Reviewer
Verified Current User
Review Source

"CrashPlan - an annotive solution for data protection"

What do you like best?

Encryption options to best protect sensitive data when stored on the cloud while the backup clients can take pretty much take care of themselves in keeping backups as current as possible.

What do you dislike?

Full initial backups can take a long time when onboarding existing users with large profiles and spotty network connections while it is still difficult for IT administrators to automate the initial authentication process to begin these initial backups without users interventions who may need guidance on how to do so.

Recommendations to others considering the product

The most worry-free solution I've dealt with in my career.

What business problems are you solving with the product? What benefits have you realized?

Prevention of data loss. The biggest benefits are users who fell victims to ransomware and theft which allowed quicker data recovery without dealing with those con artists.

Code42 review by Charlie S.
Charlie S.
Validated Reviewer
Verified Current User
Review Source

"Wonderful backup service for our mobile devices and servers."

What do you like best?

CrashPlan has lifted a tremendous burden from our shoulders, especially when it comes to mobile devices. The constant backups and anywhere availability have helped make our endpoints safer.

Having the ability to roll back files with low RPO and many time frame choices helps us sleep better at nights with looming ransomware threats.

What do you dislike?

Central administration was a little clunky at first, but each revision over the years has increased the friendly usability of the portal. Now it is much more user friendly.

Recommendations to others considering the product

I recommend CrashPlan PROe to organizations that have problem areas specifically with mobile devices and in general with any backup issues.

What business problems are you solving with the product? What benefits have you realized?

Mobility backups are a breeze now. Low RTO and low & frequent RPO.

Code42 review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Easy to Use for Small Businesses"

What do you like best?

We are a small (6 employee) professional services firm. We decided that everything in our infrastructure should enable remote work. We have nothing on-premises with the exception of individual laptops. Crashplan was easy to set up for our non-IT focused operations person, it was easy for her to guide remote employees through the point-and-click installation and configuration, and it has a low licensing threshold. We can backup our individual laptops, as well as our shared cloud storage. Redundant to back up cloud storage? Yep. That's why we like it.

What do you dislike?

The only thing we'd like to see is a better (clearer) way for administrators to manage individual recoveries, without needing to involve the affected user (in case that person is on-site with a client, or otherwise unable to help).

What business problems are you solving with the product? What benefits have you realized?

We use Crashplan as a key part of our backup and recovery strategy.

Code42 review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Easy Setup"

What do you like best?

What I like most of Code42 Crash Plan is that it is really easy to install and set up. Just logged in with the credential provided by company and I was backing up in seconds.

What do you dislike?

here were some design features that we needed to adjust for. Creating custom packages, etc. However with each upgrade the product is just evolving and becoming more seamless. Its very easy to use.

Recommendations to others considering the product

Consider going full cloud. We went hybrid. Believe the improvements and features implemented now would have made us go cloud in the first place

What business problems are you solving with the product? What benefits have you realized?

I'm solving the Backup problems in my company and it's in an encrypted way in the UK, which is very important to me and to us. And being encrypted and managing Hippa sensible data, it's more than perfect for this matter.

Code42 review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"They were great until they decided to stop supporting home users"

What do you like best?

The Crashplan software is very intuitive to use, easy to configure, and works very well. I subscribe to the family plan, and have multiple computers on the plan. I love the ability to choose multiple backup destinations, including another user of the Crashplan software (and there's no charge for that part!)

What do you dislike?

Code42 seems to make decisions without really thinking them through. My first negative experience with them was a year or two after I had signed up with them, and when they renewed, they charged almost double the previous year's price -- without notifying me first! When I questioned them, they said that was just the new price, and apologized for not sending out a notice in advance. The second (and much more serious issue) is that they have announced that they are discontinuing the home user and family plans. They said they're doing this to be able to focus on their business users, so they want home users to convert to a business plan. For me, this would increase my cost more than 6x -- totally unreasonable! They are basically kicking all the home users off of their plans (though they extended everyone's plans by 2 months). If they had just said "This is too expense, so we're going to need to raise the rates" or something like that, it would have been much better.

Recommendations to others considering the product

Don't do it -- they make heavy-handed decisions that alienate their customers even though they've got a fantastic product.

What business problems are you solving with the product? What benefits have you realized?

Was backing up all of our family's computers. Benefit was really good backup for a reasonable price (but now that is going away).

Code42 review by Micah F.
Micah F.
Validated Reviewer
Verified Current User
Review Source

"Best Backup Software Available"

What do you like best?

I can easily automate backups and have backups sync to any of the several computers that I run. It is entirely cross platform and works with some modification on embedded arm devices as well.

What do you dislike?

The fact that in order to upload to a cloud service you had to pay extra; it wasn't included with the base price.

Recommendations to others considering the product

It works well, but can be a pain on ARM platforms.

What business problems are you solving with the product? What benefits have you realized?

It allows me to easily automate backups.

Code42 review by Jason S.
Jason S.
Validated Reviewer
Verified Current User
Review Source

"It just works"

What do you like best?

The best thing you can say about any software product is that it just works which sometimes is very difficult to say about software. This does, set it up on the workstations and it just hums. I don't have to manage policies, retention, swapping tapes. It just works.

What do you dislike?

The only issue that I have in the past if when I guessed the wrong web portal to log into.

What business problems are you solving with the product? What benefits have you realized?

We have a few laptops in the field and backing them up timely with an onprem solution over a VPN was proving to be difficult if not impossible to do reliably. With CrashPlan the uses are always backed up. Never have to worry about it.

Code42 review by Administrator in Research
Administrator in Research