What do you like best?
Ever wonder what it would look like if you could see everything that is actually happening in sales, 100% accurately, all the time, from everyone involved in the deal, then you have Collective[i]. Every pipeline review session, forecast meeting has been designed around solving a bad data problem and you learn that after the first week you are live in Collective[i]. We use SFDC and outlook so pretty much the gold standard sales stack but our data was a mess (like everyone), and it was hard to enforce rigor.
We went live and the time savings of having them use their AI to log everything made the sales team happy and gave us the ability to see what is going on. That matters because when we get a forecast from them or an early warning/change we can see exactly what is going on. The AI is not some black box, you actually get to see every detail (which we do not need to look at unless it is a key deal) but when we want to, it is there.
What do you dislike?
We started using the product two years ago and have watched it get better and better. Most releases happen every month and some are really large. We get a heads up so we are meeting with the teams to explain how to use all of what we get so if you want to use all the newest features it is good to make sure you work with their team to learn how to take the most advantage of their products.
Recommendations to others considering the product
What you think you want before you use the product and what you want after using it is different. So much of sales is art but Collective[i] gives everyone the facts so the art of changing outcomes becomes possible. We do a daily scrum now in our sales leadership to talk about changes we get in our deals.
For deals in closing having the closing team all be in the deal rooms means we know everything happening without needing the rep. We are so much faster and more insightful than we have ever been.
What business problems are you solving with the product? What benefits have you realized?
Scale. All our processes were breaking as we scaled up. Forecasting, pipeline coverage and reviews, coaching, lead assignment all were falling apart as we scaled. We looked at automation tools but all of them are based on using CRM data or self reporting from the reps. That means that every system has to be built with checks and balances (time consuming which also introduced inaccuracy) to deal with everyone having a viewpoint. That creates far too much work and was just painful.
What we found when we went live with the app is that by having Collective[i] fix the data capture, clean the data and auto add buyers and other people on the selling team we were able to remove a ton of overhead. That means that when we look at the facts of each opportunity it becomes easy to see if we will win the deal. The CI deal score is just another fact that gives us confidence and early warnings are great.
We used to have a worse than 50% close rate on committed deals (like the industry) now we have a much higher rate, spend less time and our team runs faster (daily scrums), we even can look at push rates that are in our control and ones that are out of our control. This lets us devise strategies around the ones we can change that grow revenue.