We have been very pleased with all the services provided by Comet.
After extensive testing on multiple machines we can safely say that the software performs as expected and more. It was able to scan through many GBs of data and upload that data to our cloud servers in just a few minutes as an incremental backup with version history - in comparison to alternative backup solutions out there this is very impressive. We can also say the same for restores - we figure that the software is smart enough to not upload or download any duplicate data which is a big help on our end with respect to our bandwidth. The UI layout of the software is clear enough for anyone to manage. And there doesn’t seem to be many technical issues from what we’ve seen. The software is very dependable.
We have had to contact support a few times either to clarify a few features or report a few minor bugs, but the responses we’ve received from Comet’s support team have been very professional. We’ve always had a response usually under an hour and every time they have been clear and in-depth. Any issues would be resolved quickly, and if there was ever a need to fix a bug the fix would be immediately included in the next update to the software, which would be within a week, so we are very pleased that the company is listening to its users and responding. The support website itself was very nice and easy to use too.
The software itself has proven to work very well with different data types such as SQL databases and Exchange servers. What is also crucial to us as well is the inclusion of VSS-Aware components, as we have encountered other backup solutions that have run into difficulty with this, so we are very pleased that Comet have provided this capability. We have yet to find a file type that the software has had problems with.
Overall we would happily recommend the software to anyone requiring a fast and stable backup of their valuable data. Not many people understand the importance of having a second backed up copy of their data and think a cloud sync solution suffices on its own, not understanding the dangers of data corruption due to ransomware or otherwise, or even the possibility of something going wrong on the cloud server’s end. Having an incremental second copy which also records each version of the file is a must for valuable data as it guards against these potential threats, and we believe Comet does this very professionally.
Excellent work by an excellent company. We will happily continue to work with them for the foreseeable future as CeeJay Software will be powering our Backup Intelligence solution on Comet.