What do you like best?
We have found Comindware Tracker to be a powerful and reliable platform for creating and running either simple or complex workflows. We use it globally in the company and for many processes such as CapEx requests, travel requests, housing reimbursement, etc. The system routes requests, stores all the details per request, logs what happened with each request, sends reminders and notifications, and even fires parallel workflows based on business rules. Comindware Tracker is great for streamlining request management and improving productivity.
What do you dislike?
We are happy with the system and encounter very few issues that require vendor’s support. When we needed to contact Comindware team for help, they were extremely responsive and willing to work with you to come to a solution as soon as possible.
Recommendations to others considering the product
Comindware Tracker is well suited for the most workflow automation needs.
What business problems are you solving with the product? What benefits have you realized?
We were looking for both reduce and optimize capital spending and realized that using email threads for handling CapEx approval workflows brings too much risks and waste. Comindware Tracker was implemented for automating capital expenditure process and in a pretty short while it became usual across the whole company. Comindware Tracker allows heads of departments to design their own workflows and not have to wait for IT to develop the workflows - it makes the difference for our business! And all the processes are evidently made much more effective.