Comm100 Live Chat

(12)
3.8 out of 5 stars

Live support tool that enables businesses to communicate with their website visitors in real time so as to improve conversions, sales and customer satisfaction

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Comm100 Live Chat Reviews

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Showing 12 Comm100 Live Chat reviews
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Comm100 Live Chat review by Andrei E.
Andrei E.
Validated Reviewer
Review Source

"Workable but not ideal"

What do you like best?

The particular partnership that we have established between Comm100 plus UK2 Group, was really beneficial and economical with regard to facilitating our LiveChat encounter.

What do you dislike?

We have an On-Prem deployment and management from the Comm100 application on our own server has not already been great. We are constantly running many versions at the rear of the Live version and have been left in order to manage the chat support ourselves in many situations.

Recommendations to others considering the product

Please think about how you intend upon managing this product within an On-Prem environment. Comm100 will not be associated with much help if the person are using an On-Prem deployment.

What business problems are you solving with the product? What benefits have you realized?

All of us offer three main stations for our inbound connections. Comm100 Live Chat assists us facilitate one associated with those channels.

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Comm100 Live Chat review by Jason L.
Jason L.
Validated Reviewer
Verified Current User
Review Source

"Great Live Chat software with tons of features"

What do you like best?

Multiple campaigns, multiple language supports, great reporting features and analytics, great support. Auto translator within chat is extremely useful and accurate, allowing for us to communicate with a variety of customers from all over the world.

What do you dislike?

No current integration with Microsoft Dynamics CRM

Recommendations to others considering the product

If you use Sales Force and are looking for a live chat solution, Comm100 is an excellent choice with excellent customer service.

What business problems are you solving with the product? What benefits have you realized?

Providing live chat support for multiple languages as we operate as a global company.

What Live Chat solution do you use?

Thanks for letting us know!
Comm100 Live Chat review by Ileana D.
Ileana D.
Validated Reviewer
Verified Current User
Review Source

"Awesome support!"

What do you like best?

I been working with Comm100 for the past two years and they always been very helpful and they guide me through the process and are very patience since I am not a very technical person. They are very polite and always give me the beat awesome support.

What do you dislike?

I have no issues with Comm100. I like everything about the company. They are quick to respond , very polite, patience and get anything/if anything comes up resolve in a timely manner.

What business problems are you solving with the product? What benefits have you realized?

After the latest upgrade we had some changes didn't work properly but not at Comm100 fault. They helped us resolve each issue in a timely manner and very efficiently.

Comm100 Live Chat review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Manageable but not ideal"

What do you like best?

The partnership that we have established between Comm100 and UK2 Group, was very beneficial and cost effective for facilitating our LiveChat experience.

What do you dislike?

We have an On-Prem deployment and management of the Comm100 application on our server has not been great. We are constantly running many versions behind the Live version and we have been left to manage the chat service ourselves in most situations.

Recommendations to others considering the product

Please consider how you intend on managing this product in an On-Prem environment. Comm100 will not be of much help if you are using an On-Prem deployment.

What business problems are you solving with the product? What benefits have you realized?

We offer three main channels for our inbound contacts. Comm100 Live Chat helps us facilitate one of those channels.

Comm100 Live Chat review by Athul S.
Athul S.
Validated Reviewer
Verified Current User
Review Source

"Realy Worth Price ?"

What do you like best?

Customization is very good so as the themes. Gaves a professional touch to our web chatroom.

What do you dislike?

There are so many other free chatroom's available so don't seem ordinary. The boat don't seems working nice. Its android app could have bean better interface.

Recommendations to others considering the product

Best for costmization.

What business problems are you solving with the product? What benefits have you realized?

customizing chat room is very efficient in Comm100 Live Chat.

Comm100 Live Chat review by User in Accounting
User in Accounting
Validated Reviewer
Review Source

"HIGHLY RECOMMENDED "

What do you like best?

The first best thing would be the actual chat service! Being in control of the customization options. It also has been a easy software to use and learn. My business has been using Comm100 for almost a year and we love it.

What do you dislike?

We are 24/7 business ad we are not able to get through to agent over the phone on our weekend and overnight shifts.

Recommendations to others considering the product

If you are looking for reliable live chat support I would recommend Comm100

What business problems are you solving with the product? What benefits have you realized?

This is a great business tool we cut down tremendously on our talk/ phone times through using the chat.

Comm100 Live Chat review by Administrator
Administrator
Validated Reviewer
Review Source

"Great Chat Platform for E-commerce "

What do you like best?

Everything :). We love the ability to customize almost everything, from the look of the chat button and chat box to the campaigns and rules on the back end.

What do you dislike?

So far nothing, our use is fairly basic but Comm100 does everything we need.

What business problems are you solving with the product? What benefits have you realized?

Ability to stay in touch with customers without getting on the phone. We are able to problem solve and troubleshoot a lot faster and resolve situations without taking up our account managers time over the phone.

Comm100 Live Chat review by Consultant in Utilities
Consultant in Utilities
Validated Reviewer
Review Source

"Efficient and useful"

What do you like best?

I find that the ease of navigation within the system is beneficial and easy to train and teach on. The preset responses help wit providing efficient and timely response when assisting with common questions.

What do you dislike?

Would prefer the capability to create more customizations within the platform.

What business problems are you solving with the product? What benefits have you realized?

Resolving chat service problems and repeat callers who have simple questions. Provides efficient use of time management and multiple conversations at a time.

Comm100 Live Chat review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great service!"

What do you like best?

Reporting, chat history, rating, code planning

What do you dislike?

You can't get the report for the whole year. You can get it splitted by 3 months period.

What business problems are you solving with the product? What benefits have you realized?

Customer care, online support

Comm100 Live Chat review by Administrator in Design
Administrator in Design
Validated Reviewer
Review Source

"This has many advance features beyond other live chat services but many bugs, poor support."

What do you like best?

While they have the most advance features the support is a real problem.

No support on weekends. Problem on the weekend your screwed. Recent update created many bugs, things not working. They did an update on the Friday before the 4th of July and left for the holiday. Live chat did not working properly for our holiday sale. 5 days no support. Mobile no longer works for a month.

What do you dislike?

Support hours are very limited. No support on weekends.

What business problems are you solving with the product? What benefits have you realized?

Marketing ability and pro-active invites are great.

Comm100 Live Chat review by Allan W.
Allan W.
Validated Reviewer
Review Source

"Friendly interface, stable server and great support service"

What do you like best?

The recently improved user interface looks good and more friendly.

What do you dislike?

very satisfied so far. But it will be perfect if they support auto-Logout :) the reason is we sometimes forget to log out the system after working hours... if the LiveChat can do auto log out everyday after 5PM, that will be more convenient :D

Recommendations to others considering the product

having been using their IiveChat for almost 3 years. They keep improving the product to better fulfill our requirements, which shows their great passion on it. In addition, using the LiveChat with their ticket system is working like a charm. it has improved our team efficiency a lot. thanks to Comm100

Comm100 Live Chat review by Fazlullah Sadiq M.
Fazlullah Sadiq M.
Validated Reviewer
Review Source

"Only provider I find"

What do you like best?

. Real time support system to support customers. And continues work of comm100 behind this system , to upgrade features, since we started . Best graphical design

What do you dislike?

No dislikes

Recommendations to others considering the product

Real time support system to support customers. And continues work of comm100 behind this system , to upgrade features, since we started.

Kate from G2 Crowd

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