Comm100 Live Chat

(3)
3.2 out of 5 stars

Live support tool that enables businesses to communicate with their website visitors in real time so as to improve conversions, sales and customer satisfaction

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Comm100 review by Administrator in Design
Administrator in Design
Validated Reviewer
Organic
Reviewed On

This has many advance features beyond other live chat services but many bugs, poor support.

What do you like best?

While they have the most advance features the support is a real problem.

No support on weekends. Problem on the weekend your screwed. Recent update created many bugs, things not working. They did an update on the Friday before the 4th of July and left for the holiday. Live chat did not working properly for our holiday sale. 5 days no support. Mobile no longer works for a month.

What do you dislike?

Support hours are very limited. No support on weekends.

What business problems are you solving with the product? What benefits have you realized?

Marketing ability and pro-active invites are great.

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Comm100 review by <span>Allan W.</span>
Allan W.
Validated Reviewer
Organic
Reviewed On

Friendly interface, stable server and great support service

What do you like best?

The recently improved user interface looks good and more friendly.

What do you dislike?

very satisfied so far. But it will be perfect if they support auto-Logout :) the reason is we sometimes forget to log out the system after working hours... if the LiveChat can do auto log out everyday after 5PM, that will be more convenient :D

Recommendations to others considering the product

having been using their IiveChat for almost 3 years. They keep improving the product to better fulfill our requirements, which shows their great passion on it. In addition, using the LiveChat with their ticket system is working like a charm. it has improved our team efficiency a lot. thanks to Comm100

What Live Chat solution do you use?

Thanks for letting us know!
Comm100 review by <span>Fazlullah Sadiq M.</span>
Fazlullah Sadiq M.
Validated Reviewer
Organic
Reviewed On

Only provider I find

What do you like best?

. Real time support system to support customers. And continues work of comm100 behind this system , to upgrade features, since we started . Best graphical design

What do you dislike?

No dislikes

Recommendations to others considering the product

Real time support system to support customers. And continues work of comm100 behind this system , to upgrade features, since we started.

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