Community Cloud

(1)
5.0 out of 5 stars

Create a community of action.

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Community Cloud review by Meighan B.
Meighan B.
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"Salesforce Community Cloud can Enhance any Business"

What do you like best?

That self service can be increased by having an online knowledge for users.

There is the out of the box component, Snap-in Chat, to easily add chat to your community

Reduced wait time and customer service cases due to the online help

Increased connections with customers and partners with the online community

customers and partners can connect and help each other with chatter and chatter questions

Custom themes let you easily brand your community with your own look while still using templates

What do you dislike?

That templates are still changing and that things can break on new releases

The CMS connect is not very easy to setup and is still in it's early stages so that sharing branding and blog posts is difficult

Having a custom theme requires a developer that knows lightning to develop

Not all out of the box components work with all standard objects

Recommendations to others considering the product

That you do proper requirements gathering, don't try to roll out everything at once, do your releases in phases, keep in mind that salesforce has new features coming out

What business problems are you solving with the product? What benefits have you realized?

Self Service --> . Long customer service wait times are reduced by having self service

Channel Sales Coordination --> Partner Sales can be submitted via the community allowing for deals to be worked jointly via the community by both the partners and the internal team

Pre-Sales --> Connecting with prospect is easy via chatter, they are able to see your product and the benefits of it from actual customers in the community, showing them actual value from users vs just a sales team.

Account Management --> Existing Customers can manage their account details in a community vs having to call customer service or an account manager every time, saving the sales team's time for more sales increasing revenue

Evangelists --> Able to create brand evangelists that push your brand for you within your community to others, showing the benefits and helping others with their problems vs having customer service, creating the concept of a community of users

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