The way the platform works and the way they organize data is fairly logical and easy to follow. The insights are very good and the usability is very good. The ability to segment data is excellent and makes it easy to slice and dice your performance in almost any way you could imagine. Their reporting is good, not great, but fairly easy to setup and work with, which is a good thing, as Martha Stewart would say.
This question falls into two buckets, the platform and their support and the company itself.
The platform itself had some issues showing changes over longer periods of time and as another reviewer stated, no way to be alerted of changes pro-actively in some cases. But overall, their product keeps moving forward in a positive way.
The support we got ranged was consistently bad or non-existent and this was probably because we were a smaller client. Client update and support calls always revolved around who could we refer to them or how they could sell us another feature that we should have already been provided.
After going to a local event sponsored by Conductor but led by other Conductor reps, we where stunned by how much they knew and how little ours communicated anything to us. I guess the lesson is good luck trying to get help if your support reps are not good, which was our case.
We went three months without updates and when we told them about this after month two, it was another month wait. Their billing system was a nightmare and what they wound up doing really endangered our livelihood.
We did not renew and our lawyers had to get involved, which was terribly unpleasant and mostly because of their non-existent communication.
Now with that written I can tell you that I still miss using their product, especially with the enhancements they have recently made. There is no doubt they are a serious player in the space and have a better product than many.
This product is all about SEO, primarily organic, to track what is working in the search engines, how your content is performing there and if your social media is getting any traction. ,Additionally how your competitors are doing and most importantly which of your initiatives are working for you and what is not.
The importance for us to have all of our critical SEO data in one platform and all in one tool versus others that have several tool-sets, such as MOZ cannot be overstated. For us, it was critically important when we worked with Conductor and it is even more so today with our current platform.