What do you like best?
We made the decision to partner with Configure One about 90 days ago. We are now off to a great start with the implementation process. We reviewed several companies by attending countless demos and conducting hours of research to determine what configurator would meet our needs best. To be honest, the initial demos put most of the configurators we reviewed on a level playing field. After doing more research and asking more questions from other users, we requested all companies to dive in and show us the "nuts and bolts" of the admin side of the configurator. When we pushed the other companies to show us something with a little bit of complexity, they stumbled. We knew we wanted a tool that was easy to use and didn't require you to have a programming background and this is where Configure One excelled. We knew the true test would be once we started the implementation process and so far it has been going great. We couldn't have asked for a better implementation team from Configure One! They have been awesome to work with and their ability to grasp the complexity of our product and give us direction on how to write some of the rules has been astonishing.
What do you dislike?
So far, there has been very little that we have disliked.
There are some areas where we do see some opportunities to enhancing the software and adding functionality. We have had conversations with Configure One and they have been very open to exploring our ideas as they will benefit all their customers. It's great to see that Configure One is hiring additional personnel so they can address these ideas and get them incorporated into upcoming releases of Concept.
On a side note, our evaluation process was lengthy and took over 3 years. During that time, we went through many demos with Configure One and others. We noticed new functionality in the Configure One demos...however we didn't notice any enhancements in the other demos we did. This was further proof that we knew they were committed to their product and the future.
What business problems are you solving with the product? What benefits have you realized?
Fire trucks are very complex.. We have quite a few goals including
1. Increasing Quote Accuracy
2. Decreasing Quoting Turnaround time.
3. Getting tribal knowledge programmed into a system
4. More accurate BOM's
5. Being able to present a polished proposal package.
6. And many others....