Configure One

Configure One

(18)
4.8 out of 5 stars

Configurator and CPQ Software

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Configure One review by <span>Rob R.</span>
Rob R.
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What do you like best?

We have worked with the team at Configure One for almost seven years and have been very satisfied with Concept and the level of support they have provided. Great people make a great company and everyone at Configure One is highly knowledgeable and easy to work with. We requested some customization to integrate with some of our other existing systems and the result was a seamless configuration and quote process. You don't have to be a programmer to use Concept and everything is very well thought out and logically organized. User feedback and suggestions have a direct impact on the functionality of the product which is constantly improving.

What do you dislike?

It can be easy to become overwhelmed with the administrator menu screens that all look the same. Expanding the Where Used functionality would be helpful. Some limits on the amount of data that can be uploaded to individual lists and a character limit on smart part number length. No way to save or import driven input data.

Recommendations to others considering the product

Don't underestimate the implementation timeline. We spent several years implementing(all on our side not due to Configure One). Get your business, engineering and product line rules in order. Create a team with representatives from several affected departments to help guide the process.

What business problems are you solving with the product? What benefits have you realized?

We migrated from an in-house configurator to Concept and it is better in every way. We now can focus on the things that matter(rules, data and outputs) without having to spend time fixing software issues due to software updates that were out of our control. Our quoting accuracy has definitely improved and we are able to adapt to product changes much quicker. We now have multiple employees who can make updates rather than a dedicated programmer. Our engineering and business rules are now automatic and don't rely on the memory of any specific employee.

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Configure One review by <span>Todd M.</span>
Todd M.
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What do you like best?

We made the decision to partner with Configure One about 90 days ago. We are now off to a great start with the implementation process. We reviewed several companies by attending countless demos and conducting hours of research to determine what configurator would meet our needs best. To be honest, the initial demos put most of the configurators we reviewed on a level playing field. After doing more research and asking more questions from other users, we requested all companies to dive in and show us the "nuts and bolts" of the admin side of the configurator. When we pushed the other companies to show us something with a little bit of complexity, they stumbled. We knew we wanted a tool that was easy to use and didn't require you to have a programming background and this is where Configure One excelled. We knew the true test would be once we started the implementation process and so far it has been going great. We couldn't have asked for a better implementation team from Configure One! They have been awesome to work with and their ability to grasp the complexity of our product and give us direction on how to write some of the rules has been astonishing.

What do you dislike?

So far, there has been very little that we have disliked.

There are some areas where we do see some opportunities to enhancing the software and adding functionality. We have had conversations with Configure One and they have been very open to exploring our ideas as they will benefit all their customers. It's great to see that Configure One is hiring additional personnel so they can address these ideas and get them incorporated into upcoming releases of Concept.

On a side note, our evaluation process was lengthy and took over 3 years. During that time, we went through many demos with Configure One and others. We noticed new functionality in the Configure One demos...however we didn't notice any enhancements in the other demos we did. This was further proof that we knew they were committed to their product and the future.

What business problems are you solving with the product? What benefits have you realized?

Fire trucks are very complex.. We have quite a few goals including

1. Increasing Quote Accuracy

2. Decreasing Quoting Turnaround time.

3. Getting tribal knowledge programmed into a system

4. More accurate BOM's

5. Being able to present a polished proposal package.

6. And many others....

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Configure One review by <span>Rob R.</span>
Rob R.
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Configure One Review

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What do you like best?

Configure One's platform makes it an easy bolt on to other systems. It is robust, flexible and fairly intuitive. I have used a few different CPQ tools over the past 15 years and I haven't seen one that can offer Quote to Order, Graphics and ease of use like Configure One can.

What do you dislike?

Unfortunately, the robust nature of this platform (not tied to a specific ERP system) meant that the software needed to be customized significantly to make it work for our businesses. These customizations have made the tool even more reliable with our ERP system, but will need to be recoded when we want to Upgrade to the next release. I am often concerned about the size of the company related to the size of our company. Agility and speed isn't always the norm. The other issue is finding resources that are familiar with the product. You cannot simply hire temps to configure, as the tool has a steep learning curve.

Recommendations to others considering the product

Make sure your product lines are cleanly defined and don't underestimate the effort required to build the configurations. If you're planning on doing the configuration work in parallel to an ERP implementation, expect the ERP implementation team to want data to submit, which will be coming from Configure One.

What business problems are you solving with the product? What benefits have you realized?

Our product line is fairly complex, it needs to be configured to ensure the components are compatible with each other. We needed an easy to use tool to make sure the products submitted to our ERP system would work for our customer. Configure One gives us a nearly integrated Quote to Order tool for our Sales team and customers.

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Configure One review by <span>Kendall H.</span>
Kendall H.
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Flogistix uses Configure One

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What do you like best?

Configure One has been easy to implement, and the team has been great to work with. They helped me to develop a good process within the Configure One environment to handle configuration and quoting of the majority of our compression equipment. Though we are not in full implementation yet, we hope to be soon!

What do you dislike?

This is more of our own challenges, rather than a dislike of Configure One: Replacing our own internal systems and getting to a full rollout has been difficult for me. Configure One offers NetSuite integrations that we plan on utilizing, but have not made swift progress in modifying our internal processes and making modifications to NetSuite to make it all fit together. Further, our vision for this system relied on integration with home-grown systems that were not fully developed yet either.

What business problems are you solving with the product? What benefits have you realized?

As an applications engineer, I am tasked with handling all quoting within our company for 90% of our product line. Configure One allows me to build my configuration and quoting methodology into a concise, easy-to-navigate process for our sales team to confidently quote our equipment. We have users that are actively using Configure One to confidently quote at least 90% of their work. We have a ton of creative plans and future integrations in the works that rely on Configure One as the starting point for data capture.

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Configure One review by <span>William W.</span>
William W.
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What do you like best?

Configure One's product allows us to develop and maintain a robust, web based product configurator in house with a minimum of programming knowledge. No need to communicate your product rules and desired changes to an outside developer.

Everyone I have worked with at Configure One is highly skilled and motivated.

What do you dislike?

User documentation of the software is minimal. Configure One relies mostly on their staff of technical consultants to teach, advise and mentor their customers. I would like to see more complete documentation of the software, and perhaps examples of techniques included in the software.

Recommendations to others considering the product

A small, multi-departmental configurator team supported by management is ideal to ensure buy in of all affected departments.

Develop and stick to your project timeline.

What business problems are you solving with the product? What benefits have you realized?

We wanted a web based configurator for the custom products we sell to OEMs to drive product rationalization, reduce lead times, reduce costs, and engage customers. Configure One's product allows us the agility to modify our configurator quickly in response to our market.

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Configure One review by Administrator in Electrical/Electronic Manufacturing
Administrator in Electrical/Electronic Manufacturing
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What do you like best?

The ease of learning the software is fantastic. Applying this to a catalog of over 4.5 million standard combinations was able to be logically followed and broken down into manageable chunks. Once we got started, the development took 6 months which was far faster than what we had hoped for.

What do you dislike?

The use of Driven Inputs is fantastic. However, there is no tool to allow importing and exporting data in to the driven input tools. There are other options than using driven inputs, however, for our maximum benefit we are using Driven Inputs. We created our own in house tool to import and export information from the driven input tables. It would be great for Configure One to build this type of tool into the standard offering.

What business problems are you solving with the product? What benefits have you realized?

This allowed us to expand the value and responsibilities of long standing employees by eliminating the routine data entry for standard products. The configurator has completely automated our standard part setup process: creates items, bill of materials and routings in our SAP ERP system. There is no human involvement after we initially setup the new products. This allows us to repurpose our talent on the custom design engineering processes without having to add more personnel. It's a win-win-win: More value and responsibility to the employee - increase efficiency and competency for the organization - improved service to our customers.

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