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Confirmit Horizons

4.1
(20)

Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. Confirmit Horizons software platform helps businesses gather feedback from customers and employees, analyze the results, and take action to improve processes.

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Confirmit Horizons Reviews

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Confirmit review by Jacob M.
Jacob M.
Validated Reviewer
Verified Current User
Review Source

"A robust survey software with room for lots of customization"

What do you like best?

Confirmit is a robust survey authoring and fielding platform for use by Market Research firms and companies with a need for Customer Experience Management tools.

Confirmit provides a platform for designing, fielding, and reporting Market Research and Customer Experience surveys. The platform can be as simple or as complex as your needs, with the ability to extend the functionality almost infinitely. The SaaS platform is more than enough for most, and is what I have experience with.

I have been using Confirmit for 11 years, and have fielded a wide variety of studies with this software. From simple 10 question surveys to 100 question monsters with advanced analytics, Confirmit can do it all.

What do you dislike?

The platform has been around for 11 years, and shows it. There have been no UI enhancements for a long time, and browser compatibility is not ideal. Currently, the program works best using Internet Explorer, with an ActiveX extension for editing answerlists. I would like to see answerlist editing redesigned, with a more user-friendly approach, which caters to more modern browsers.

Recommendations to others considering the product

Spend the necessary time to learn the software and it will do everything you need it to do. HTML/CSS and JavaScript experience is necessary to make it do what you want, and to create beautiful studies.

What business problems are you solving with the product? What benefits have you realized?

We solve pricing, naming, brand equity, and customer experience problems for some of the largest companies in the world, using Confirmit as our data collection tool. From research about which pricing scheme is best for your subscription based software service, to how one service is cannibalizing another, Confirmit has provided a platform to collect data aimed at solving these complex problems for our clients.

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Confirmit review by Adams L.
Adams L.
Validated Reviewer
Verified Current User
Review Source

"Great Platform"

What do you like best?

The Confirmit platform is strong overall. It's strongest points being:

- Allows for complex survey question setups

- Customization using HTML, CSS, JavaScript, JQuery, etc.

- Stable platform, no issues with data capture

- Offers a number of data export options

- Relatively simple set up of multi language studies.

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What do you dislike?

- Reportal platform lacks the sophistication that the Authoring platform offers. Feels clunky and does not offer an easy user type dashboard interface which most competitors do these days.

- End user permissions for reporting can be expensive, setup is cumbersome

- Lacks more sophisticated question types and question properties that are common in market research surveys

Recommendations to others considering the product

Confirmit is not an out of the box solution. In my opinion, it's a strong tool that requires users to implement standard practices in order to integrate with other platforms or tasks within their overall structure. Knowledge of Javascript allows users to build on Confirmit's standard question setups and layouts to achieve more sophisticated question types. The reporting tool needs to work in order to tie into the authoring portion more seamlessly and provide end clients with more user friendly reporting and analytical solutions.

What business problems are you solving with the product? What benefits have you realized?

We're providing our clients with highly complex survey question setups that at times require data validation and advanced logic scripting. We're able to customize unique analytical exercises such as drag and drops, bucket exercises, etc., achieved through Javascript or JQuery and capture data in standard Confirmit type questions.

What Enterprise Feedback Management solution do you use?

Thanks for letting us know!
Confirmit review by VĂ­ctor Antonio C.
VĂ­ctor Antonio C.
Validated Reviewer
Verified Current User
Review Source

"Confirmit review"

What do you like best?

Confirmit makes our lives easier, since the data collecting becomes easier and also we know that under any mistake or error which leads us to remove anything we know that we have a back up which supports our day by day.

The functionality, because we can create great things which help us to innovate, to be on top of the industry. How friendly does the platform look, it helps us to program faster and to be competitive. We can offer new solutions with what we have, or even we can create some new functionalities with all what confirmit offers.

I've been using Confirmit since four years ago, and I'm a current user and trust me, it is one of the most powerful toold I've ever seen in the market.

When it comes to translations, Confirmit has helped us to be more competitive among our competitors, since the functionalities improve our performance as user and we can make more with less.

What do you dislike?

Someitmes when it's down, and I do understand that it might happen to any platform, but sometimes from time to time it happens frequently and it does affect our businness in a really important way.

I believe Confirmit could improve the functionaliry for conjoints,.

Sometimes, when we have to compile any of the databases take much time to confirmit to connect to the server so when we are on a hurry it does not help, because even when we may ask for help tp other colleague, this doesn't guarantee that the colleague will be able, sometimes I've asked two or three and their confirmit also takes a time to connect to the server.

Recommendations to others considering the product

Confirmit is a useful tool if you want to start or want to revolutionize the industry.

What business problems are you solving with the product? What benefits have you realized?

Improving our industry by doing market research. Helping our clients on the decision making when it comes to take out products which are not longer used, and also to know the benefits of these products. But I believe that the most important benefit on the business is helping our clients to decide on the future of the world by introducing new products based on people's new needs. The market changes everyday, new needs appear, and we can change lives. This is what I like the most. Confirmit is a crutial tool for performing our role in the industry, and most of the times Confirmit is the key to us.

Confirmit review by Ausrine B.
Ausrine B.
Validated Reviewer
Verified Current User
Review Source

"Overall I am a pretty happy user"

What do you like best?

I like how Confirmit has all sorts of tools integrated into one survey data collection system. You can program the study, integrate all sorts of additional tools, collect data, prepare quick reports, even translate links in an easy to use Confirmit Translator module. Even if you are not a programmer, it is still pretty user friendly tool. We use it on daily bases.

What do you dislike?

I personally like everything but I have heard from my colleagues about occasional bugs and sometimes slow support.

Recommendations to others considering the product

If you are looking for all in one tool for your data collection, this is it.

What business problems are you solving with the product? What benefits have you realized?

We are data collection agency and therefore we need make sure we have the best quality of surveys programmed with no glitches bugs and especially, if something does happen, we need a fast response from Confirmit support as every minute counts. It is a great system not only to collect the data but also to perform some data quality procedures to make sure we deliver only the valid answers.

Confirmit review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Extremely powerful research software..but not perfect"

What do you like best?

Confirmit, it my opinion is the market leader in research software. While maybe not the most sexy authoring interface, the surveys that it can produce can essentially look and feel like anything you want and the logic behind the survey can be almost endlessly customised to your exact needs. Of course with that flexibility comes a learning curve for advanced programming. They also integrate a wide variety of additional tools such as panel management, CATI, sample management and very robust reporting into their suite of tools.

Confirmit's development cycle is almost constant which is great and they are always adding new technologies to their arsenal.

What do you dislike?

Cost! All of the good does come with a very high price tag. This is not for the casual, occasional research project. This is a high powered set of tools that comes with a similar high price.

Beyond the cost, I will say that the tools aren't perfect. At the moment the authoring interface in very dated and looks like it was produced by programmers for programmers. In other words, not real user friendly.

Not all functionality is exposed and sometimes some 'hacks' are required to make things work the way you need them.

Authoring interface still works best with Internet Explorer which is unfortunate. Other browsers are mostly supported but not fully.

Recommendations to others considering the product

If you have the budget and want serious power then consider Confirmit for sure. We have evaluates a lot of MR software and we are still with Confirmit. That says a lot.

Be prepared for some annoyances but no software is perfect.

What business problems are you solving with the product? What benefits have you realized?

We needed an all in one solution that could host a panel, handle sample management and allow us to program extremely complex surveys. While not perfect, Confirmit has been a core component to our research technologies for a number of years now.

Confirmit review by Scott M.
Scott M.
Validated Reviewer
Verified Current User
Review Source

"Great training and great product"

What do you like best?

The platform itself has great functionality in creating unique survey templates and designs. When getting trained as well, it's nice to see that there is a dedicated group of individuals to help you get comfortable with the platform, and to support you even after the training is done.

What do you dislike?

It is not amazingly user friendly looking which can be intimidating at first. Also it's hard to find functions at times. Aside from that I don't really have very many complaints as I am a newer user to the platform.

Recommendations to others considering the product

I have no other recommendations. I enjoy the new data visualization feature very much!

What business problems are you solving with the product? What benefits have you realized?

We mostly use this for satisfaction surveys among members and providers that our company deals with. It helps show value able insights into what we can improve on and where to go next.

Confirmit review by User in Management Consulting
User in Management Consulting
Validated Reviewer
Verified Current User
Review Source

"Confirmit Product Review"

What do you like best?

A very simple user friendly development enrironment.

Very easy to design online surveys and online reports.

Very easy to do customizations in terms of logics and online designs.

Data analysis is very easy. Data can be retrieved in multiple formats.

Bulk emailing is a great feature with loads of generic options with a freedom on customization.

Mobile surveys are very easy to create develop and manage.

Regular updates to the environment are done.

Their customer support is great.

User manuals to get support.

What do you dislike?

While doing online reporting they charge for almost everything, from end-user licence till data updates. Data refresh process is one of things that needs improvement. So, it's on a bit of an expensive side if we talk about it financially.

While conducting SODA surveys, sometimes it becomes difficult to manage user actions while they are taking surveys offline.

PPT export functionality needs imporovement.

Recommendations to others considering the product

I have worked with teams who are working on other survey tools and I found those tools not too much user friendly as compared to Confirmit. The advantage of using confirmit is not only it is user friendly but as a coder, you get to do as many customizations as you want from respondents experience perspective.

What business problems are you solving with the product? What benefits have you realized?

I and the team that we work in are basically engaged in developing online surveys for a healthcare consulting firms with wide variety of customisations using HTML javascript and CSS.

Confirmit review by User in Management Consulting
User in Management Consulting
Validated Reviewer
Verified Current User
Review Source

"Best Survey Programming tool in the market"

What do you like best?

Its very flexible and easy to use. Also it's easy to explain the basic feature of confirmit to the new joinee.

The custom setups [jquery, css3, php] are also supported

What do you dislike?

The costing is very high as compare to the other Survey programming tools. Main reason why some of the clients are switching to other tools.

It only works perfectly on Internet explorer; and some of the features are still no working properly on other browsers.

Recommendations to others considering the product

I would like to recommend this product if you are looking to develop a product where the requirements are to show some jazzy layout. This tool is flexible if you are looking to develop product which has complex logic.

What business problems are you solving with the product? What benefits have you realized?

We are using this tool to program the online surveys. So it help us to provide support to our end clients in delivering the product.

Confirmit review by Shanker V.
Shanker V.
Validated Reviewer
Review Source

"One of the most refined, user friendly and robust survey deployement tool"

What do you like best?

With Confirmit you can accomplish the complete Market Research Lifecycle from designing, sending survey invites, data collection and visualization. Designing any kind of complex survey is fairly simple and easy in Confirmit. Designing Multi-lingual survey is fairly simple. It gives users the full ability to Customized the survey to any level through JavaScript, Survey Layouts. Exporting data to your required format is pretty simple. Moreover, the reporting tool is the best way to visualize your data.

What do you dislike?

Reporting tool should be more user friendly. At times we do face server glitches. Support to be more proactive.

What business problems are you solving with the product? What benefits have you realized?

We are measuring our Customers and Partner's Net Satisfaction. Our Sales Satisfaction and concerns are also measured through this tool. Its fast, easy, reliable and cost effective

Confirmit review by Administrator in Human Resources
Administrator in Human Resources
Validated Reviewer
Review Source

"Great Software!"

What do you like best?

Survey tool is great, very matured and learning period is quick and relatively short.

Confirmit has lot of UI controls as well as keyboard friendly, allowing professional users to design surveys fairly easily. It does provides quite a flexibility to skin the surveys in whatever way you like.

Great survey tool! Absolutely!

What do you dislike?

Their reporting tool isn't as matured as survey tool is. There are lot of opportunities to add power to the reporting tool esp. for online real-time reporting.

Quite pricy... while we all say quality comes with the price tag and that is exactly the case with Confirmit Survey tool, however while they are pricey for reporting as well, but the tool is yet to evolve.

Recommendations to others considering the product

Evaluate your needs vs what Confirmit can do carefully, esp. on the reporting side. Data Collection is quite matured, so as far as you are not re-inventing the survey business, you are good with buying survey side of the tool as it is.

What business problems are you solving with the product? What benefits have you realized?

Reporting is the end result, real output any client is interested in. At this point, this tool can collect millions of records, but not many options to report out such a chunk of data with heavy analysis. Data Collection is a swift.

Confirmit review by Administrator in Medical Devices
Administrator in Medical Devices
Validated Reviewer
Verified Current User
Review Source

"Frustrating project managment and complex software platform"

What do you like best?

Our CX strategy consultant is by far the best thing about working with Confirmit. Our consultant is knowledgeable about CX best practices in various industries. She offers helpful program advice and support. She has been excellent to work with.

What do you dislike?

I dislike the inefficient and spotty project management. I dislike that there isn't a 24/7 tech support line to call. I dislike the complexity and 'clunkiness' of the software platform.

Recommendations to others considering the product

I would not recommend working with Confirmit.

What business problems are you solving with the product? What benefits have you realized?

Our primary objective is to measure customer satisfaction with our service interactions. Gathering customer feedback data and closing the loop with customers helps us to better serve our customers and help create a better customer experience.

Confirmit review by Salah K.
Salah K.
Validated Reviewer
Review Source

"Survey Programmer"

What do you like best?

This program will cover just about all of your research needs from data gathering to data analysis. I never had a project that I couldn't complete with this program.

What do you dislike?

It's an expensive program. Since we weren't in need of a data analysis tool, it didn't make much sense for us to continue our license.

Recommendations to others considering the product

Make sure you're utilizing as much of the software as you can. If you need 1 program to do everything, then this may be it - but if you're only using specific features, there may be other more cost effective solutions.

What business problems are you solving with the product? What benefits have you realized?

We used CI to program screening questionnaires and criteria for market research purposes

Confirmit review by JP M.
JP M.
Validated Reviewer
Verified Current User
Review Source

"Confirmit is a world class solution"

What do you like best?

I like its power, flexibility, and the technical support we receive.

What do you dislike?

Some features are klugey to use for organizational surveys, as Confirmit is primarily a market research/ customer satisfaction platform.

Recommendations to others considering the product

System may seem expensive compared to cheaper solutions, but if you need world class survey capability, nothing beats Confirmit.

What business problems are you solving with the product? What benefits have you realized?

Conducting employee surveys for clients. Rarely if ever have problems that impact client deliverables.

Confirmit review by David P.
David P.
Validated Reviewer
Review Source

"Incredible ConfirmIt"

What do you like best?

It is diverse, accurate and flexible. Makes it easy and fast for anything.

What do you dislike?

I have used ConfirmIt through 2 completely different employers and both have looked elsewhere for a less expensive platform. In fact, they would sacrifice ConfirmIt for a lesser platform just because of the costs. It would be really GREAT if ConfirmIt could find a way to make the platform affordable.

Recommendations to others considering the product

Watch out for the costs. Get past that and ConfirmIt is #1 in my book.

What business problems are you solving with the product? What benefits have you realized?

We contact healthcare professionals and collect data on a variety of topics and subjects.

Confirmit review by User in Market Research
User in Market Research
Validated Reviewer
Verified Current User
Review Source

"Confirmit is used on daily basis, mainly for taking out the colected data and doing overlays."

What do you like best?

I like best the ability to create my own template for data extractions in Confirmit and also the simplicity and easiness of doing overlays with confirmit translator. System is done quite well and it is not complicated to learn to use Confirmit.

What do you dislike?

There is nothing that I dislike for the moment. Confirmit is easy and comfortable to use for what I need on a day to day basis.

What business problems are you solving with the product? What benefits have you realized?

Benefits - easy usage that saves time while checking the data and the fast data extractions for analysis.

Confirmit review by Parichay N.
Parichay N.
Validated Reviewer
Review Source

"Business analyst using Confirmit for survey development/administering/data analysis/reporting"

What do you like best?

Ability to bulid complex surveys and creating online reportals and daash boards for clients to monitor real time data

What do you dislike?

Creating analysis in reportal is time consuming. Options available in rapid results are very limited.

What business problems are you solving with the product? What benefits have you realized?

Showing meaningful insights to clients and thus helping them solve their business problems.

Clients can have access to an online reportal/daashboard with which they can slice or dice the data and create their own data cuts. This is an incredible feature in Confirmit

Confirmit review by Administrator in Management Consulting
Administrator in Management Consulting
Validated Reviewer
Verified Current User
Review Source

"Confirmit review"

What do you like best?

customization options with javascripts are too good in Confirmit. It helps us enhance the look for surveys which ends up getting more responses as survey becomes more interactive

What do you dislike?

may be nothing, option of allowing respondent to browse and send us some file might be something we are looking for next :)

What business problems are you solving with the product? What benefits have you realized?

customization is something we are working most at as clients are fed up of seeing same conventional survey types

Confirmit review by Lauren T.
Lauren T.
Validated Reviewer
Review Source

"Confirmit rev"

What do you like best?

It is quite simple to use in comparison to other systems I have used before, it isnt fiddley and saves your information and remembers things. it is quite powerful

What do you dislike?

I dont dislike it, especially in comparison to other systems i use, it is on par with Dimensions it doesnt add anything extra

Recommendations to others considering the product

it is a powerful tool

What business problems are you solving with the product? What benefits have you realized?

Marketing, looking at quotas

Confirmit review by User
User
Validated Reviewer
Review Source

"The best survey tool!"

What do you like best?

The survey tool is amazing! Really easy to use and you can customize it making it very eye appealing.

What do you dislike?

It's quite pricy... If you are not sure however if you are going to use all of it features then you should keep away from it.

Recommendations to others considering the product

If you can but the Survey tool alone do it! It is really one of the best if not the best survey tool out there. But if you are not sure if you are going to use all the other tools then keep away from it.

What business problems are you solving with the product? What benefits have you realized?

Marketing Survey

Confirmit review by Consultant in Management Consulting
Consultant in Management Consulting
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"confirmit review"

What do you like best?

I am working on confirmit and other survey programming tools for more than 6 years. Below are features that I like about confirmit.

#Flexibility to have SaaS or self hosting. SaaS hosting has almost 100% uptime.

#You are only limited by your thinking . Most of requirements are fulfilled out of the box and very nice support for customization,.

#Reporting tools are very nice . Many tasks can be automated or scheduled.

What do you dislike?

Not enough online help. Licence is very expensive

Recommendations to others considering the product

If your budget allow just go for it.

What business problems are you solving with the product? What benefits have you realized?

Survey programming

Confirmit review by User in Financial Services
User in Financial Services
Validated Reviewer
Verified Current User
Review Source

"great customer service"

What do you like best?

it is easy to use them for our survey needs

What do you dislike?

they dont really transcribe voice surveys to text

Recommendations to others considering the product

na

What business problems are you solving with the product? What benefits have you realized?

trying to understand what the voice of the customer is. We have been able to fix things that have been broken, retrain associates based on the feedback received.

Kate from G2 Crowd

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