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Confluence

4.0
(2,128)

Give your team one place to share, find, and collaborate on information they need to get work done.

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Confluence Reviews

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Confluence review by Tomáš L.
Tomáš L.
Validated Reviewer
Verified Current User
Review Source

"Handy space for team collaboration"

What do you like best?

Simplicity of creating new spaces - no complex user management. Additional features like formatting and adding macros move work with Confluence to next level. Great variability with plugins (free or commercial) you can download from Atlassian marketplace.

With last update Confluence introduced online editing feature - so team can collaborate online on one document together.

What do you dislike?

Sometimes formatting goes wrong when using IE browser, but it depends on you company browser policy and settings that are allowed. UX might be slightly user friendly - but it gets better over time and small steps towards neat UX are made with each update.

As content grows it´s important to pay attention to content governance a keep you documents, spaces and pages organized.

Recommendations to others considering the product

If you are using lots of plugins pay attention to their pricing condition. Very often the vendors changing from free to pay model. Apps / plugins are billed based on the number of users in your host product (Confluence).

What business problems are you solving with the product? What benefits have you realized?

Confluence is great as wiki team space or shared space for DEV documentation. Previously we used Confluence as unofficial intranet sites. You can easily create project page or canvas and share it quickly to project participants.

Great benefits are with sharing and connecting are with JIRA software (e.g. - sharing JIRA issues - connecting Confluence wiki pages to JIRA issues - using active links...)

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Confluence review by Varun B.
Varun B.
Validated Reviewer
Verified Current User
Review Source

"Good features, but can be hard to navigate"

What do you like best?

Easy to have large teams all report on work and to have a time line. Easy to insert various media to show plots and graphs/tables/records etc. This is very convenient for our team of 30 people, of which maybe a handful may have large updates/presentations, whereas others might have just text or a graph or two.

What do you dislike?

Navigating the pages seems quite difficult. To find certain pages, is quite a chore, especially because the search functionality seems limited in its capability to hone in on a certain page. Finding a child page can also be hard to search for unless you know the exact title.

Furthermore, the feature 'notify watchers' seems to always be checked by default. For a team of 30 people, this can cause quite a lot of spam as we use confluence for our weekly meetings. If one really wanted this feature, they would check the box. If I am not trying to send a miniscule update to everyone on my team, I often forget to UNCHECK this box.

Recommendations to others considering the product

It's a decent content management system, however simple things a s a google doc or evernote sheet are much lower barrier to entry if you don't need many of the extra features.

What business problems are you solving with the product? What benefits have you realized?

Keeping lasting records of meetings to give an account of work to make compiling reports for higher ups easier. Moreso, being able to try to find old presentations given at meetings in previous weeks. This makes it easy to look back on a cool result or feature presented much later down the line, or look at when performing up follow up works.

What Team Collaboration solution do you use?

Thanks for letting us know!
Confluence review by Steven P.
Steven P.
Validated Reviewer
Verified Current User
Review Source

"Recommend Confluence"

What do you like best?

I use the Confluence applications on a regular basis for my work and there are several things that I like about them. The mobile applications provide a nice variety of tools that most companies could find to be beneficial.

At the start of your use of the Confluence mobile applications you'll have all of the tools that are necessary to expand extensions and plugins.

The Confluence mobile applications are extremely well compatible with each other - they can be used simultaneously - making it convenient for developers who need to have everything connected.

What do you dislike?

The Confluence website! Good thing Confluence has reliable mobile applications because the Confluence website is always down! I find it super frustrating when working on my desktop computer and needing to access Confluence because 50 percent of the time, the website isn't working and I can't access my site. When I am able to access my site via the Confluence website, it is often very slow - I often have to reopen Confluence website - which also takes some amount of time to do.

Recommendations to others considering the product

I recommend that you have a plan for the structure of a project before you start to use Confluence. This will makes things much easier and run smoother. I recommend Confluence for large companies as it will make collaboration much easier and more efficient.

What business problems are you solving with the product? What benefits have you realized?

Confluence enables easy collaboration with my coworkers on things like documentation as we start a new topic or working with building a new product. It has made this collaboration easy and convenient.

The Confluence e-mail notification feature has also been great because it makes users aware of situations that are important. Confluence makes our daily routine simple and allows us to be more productive because it solves issues that occur on a specific day. I have found Confluence to be helpful in all different kinds of projects.

Confluence review by Kyle P.
Kyle P.
Validated Reviewer
Verified Current User
Review Source

"Great resource for creating internal knowledge base articles"

What do you like best?

Customizability in creating page "templates" from which to build knowledge base articles, including imagery, stylized text, and even files and attachments.

What do you dislike?

Sometimes finding the articles that i created can be sort of difficult; a way to index articles so I can find them would be nice.

Recommendations to others considering the product

If you're creating a knowledge base of articles, make sure you have a way to find knowledge quickly, or the whole thing is for not. Make article titles that are relevant; make use of the 'labels' for easy search results.

What business problems are you solving with the product? What benefits have you realized?

As a provider of IT services, we have alot of high-tech situations that require documentation. Perhaps we're looking to employ a solution we built in the past for a different customer, or just create an article about an incident managment that will allow us to brief ourselves on what we did. Confluence allows us to create an internal knowledge base with easy to read articles for just that.

Confluence review by Kain S.
Kain S.
Validated Reviewer
Verified Current User
Review Source

"WYSIWYG FTW"

What do you like best?

No markup required with excellent copy-paste support for images. This reduces the barrier of creation for non-tech oriented disciplines like art and design. I also like how the parent-child relationship between pages is virtual to the point that you can programmatically display all children of a page as well as reparent any page to a different parent.

Other features I like:

* Export to PDF (great for sharing docs externally)

* Table of Contents Widget

* Integration with JIRA

* Excellent searchability

What do you dislike?

Some of the widgets can cause issues with web page formatting, such as cutting the page in half with a scrollbar on top half. Hopefully, those bugs get resolved soon. They have also recently eliminated the option of showing the site tree in the sidebar, which makes it difficult to internalize how the pages are organized. We have had to work around this by creating a specific link to the site tree on the front page. Also, 2FA is part of a separate package that you're expected to pay extra for.

Recommendations to others considering the product

We use Atlassian's cloud service for minimal IT risk and hassle, which costs a monthly fee per bucket of users.

What business problems are you solving with the product? What benefits have you realized?

We have pages full of screenshots ready to link to whenever somebody asks the question "How do you do X?". We even have our Slackbot linking to those pages whenever you ask specific questions on Slack. This reduces the amount of overhead wasted on asking the same questions over and over and waiting for answers to those previously answered questions.

Confluence review by Jordi F.
Jordi F.
Validated Reviewer
Verified Current User
Review Source

"Confluence in IT"

What do you like best?

We use this tool in our IT Technology department because is a great collaboration tool. We have divided the tool for departments and we create groups in order to give access to the employees to the section that they need to access for the information. We have a lot of manuals, videos, trainigs...Is the best Knowledge management Tool.

What do you dislike?

You have a lot of information and you only have access in the section that you have permissions and if you need to access to a manual that you have the information, you need to request this permissions and you loose time in this action.

Recommendations to others considering the product

If you need a big knowledge management or great collaboration tool you need to use this

What business problems are you solving with the product? What benefits have you realized?

We have all the manuals and the information in a site that you can access where ever you are, you don't need to spend time in trainings and if you have a problem you can see the solution in confluence.

Confluence review by Hrystyna B.
Hrystyna B.
Validated Reviewer
Verified Current User
Review Source

"Monster Functionality but the worst and slowest UI as the result"

What do you like best?

There are may things I like about confluence apps. First of all - the apps provide a great variety of functional tools that any company can find useful.

Second of all, from the very beginning of your experience with confluence apps you will have pretty much everything needed and you will be able to expand with extra extensions and extra plugins.

All that makes Confluence great additional to other powerful apps of the family like Jira, Stride, Hipchat.

The apps are really well interconnected and can be used within each other. this is a great place for developers who like to use specific tools for certain needs and still have everything connected.

The idea of confluence as a place of knowledge is great and many people can benefit from it, however, there are few important Nos.

What do you dislike?

1. Speed

One of the first things you notice in Confluence as you grow your presence there is the speed. And it does not specifically matter on the internet connection or type of computer. The apps are slow and gigantic.

The whole weight of the functionality they carry is bringing them down and therefore make it very hard to operate them.

2. Design

Another great miss of confluence is the overall design.

Recommendations to others considering the product

*Please, make it faster.

*Make more flexibility with the UI

What business problems are you solving with the product? What benefits have you realized?

With confluence My friends and I are solving issues with bugs and errors in our projects we develop.

Confluence is great for that purpose, Jira is a nice bug tracker and solver and the other apps can support with the Wiki functionality and propose some possibilities for communication.

Now when hip chat and stride has been bought by slack, we can believe in even better integrations between two giants and I am really expecting it to be great!

Confluence review by Hatim B.
Hatim B.
Validated Reviewer
Verified Current User
Review Source

"Our central tool for sharing architectural documents"

What do you like best?

With Atlassian Confluence, we create and share using a rich content editor hosted in a web browser, architecture documents. We can olso write a several kind of information like project plans, or meeting notes.

The content is organized arround spaces et pages, witch include differents kind of support (text, graphics, etc.). Everybody can contribute by writing a inline comment about a file or page or asking for more details about a subject.

The hierarchical structure of pages keep the infrormation organized as well as accessible.

This tool help us to centralize informations witch was lost in several places (shared folders, emails, document bases, etc.)

We created spaces didecated to applications, and for each project we created a new version. We reuse or update existing artfacts or create a new ones if it is necessary. Differents teams can share and paricipate on the inline works.

When the current version is finalized, it becomes official, and it is visible to everyone.

What do you dislike?

If you want to complete this tool with other compatible adding from confluence marketplace, you must be care about your choice.

Backtracking may be impossible or very difficult. Some adding are not free and some are better than others.

Recommendations to others considering the product

We recommend this tool.

What business problems are you solving with the product? What benefits have you realized?

Without confluence, versioning of architectural documents was difficult. The reuse of the artifacts was manual, and the sharing was not satisfactory. Now information is organized, shared and collaboration is effective.

Confluence review by Ashish M.
Ashish M.
Validated Reviewer
Verified Current User
Review Source

"Best tool for sharing Documentation"

What do you like best?

Atlassian Confluence is a great tool when it comes to working together in a team and sharing the documents. It is so simple to use simply create pages and the edit interface is as same as Microsoft word which makes it convenient. You can simply put Jira ticket number in between and it will make a link to that. This tool also organizes all the pages in a very productive manner.

What do you dislike?

It is a bit annoying sometimes when it triggers an email even for minor modifications on the page. On pressing of ctrl+S, it automatically saves and closes the page which is not good.

Recommendations to others considering the product

it is good product if you want to bring all your project related document at one place for your team.

What business problems are you solving with the product? What benefits have you realized?

We are using this product with our clients, to document the entire project details. It helps the new person to understand and follow the steps.

Confluence review by Hari Hara Kumar E.
Hari Hara Kumar E.
Validated Reviewer
Verified Current User
Review Source

"Great tool for documentation"

What do you like best?

Confluence is a very intuitive and reliable piece of software - it makes documentation less cumbersome. Its integration with Jira is amazing. It makes life's of developers very easy. Hierarchy structure helps manage documentation for various projects easily. Access control is pretty good - we can restrict the page's access to certain users only. Searching for content is pretty quick and accurate. email notifications on content update for the pages you watch is nifty.

What do you dislike?

Sometimes I find confluence is slow - adjusting the fonts and making documentation look pretty is not easy in some instances. It adjusts the fonts some times automatically which is very annoying. Restarting confluence may take some time.

Recommendations to others considering the product

Make sure you keep track of updated versions of confluence from Atlassian.

What business problems are you solving with the product? What benefits have you realized?

We use confluence as primary documentation tool. We use it to write best practices, API documentations, new hire steps, deployment documents. Once we have the documentation in place, we share it with various people in the company.

Confluence review by Beth H.
Beth H.
Validated Reviewer
Verified Current User
Review Source

"Great tool for knowledge sharing and team documentation"

What do you like best?

Confluence is a great tool for sharing and collaborating on training notes, product documentation, and team information. One of the most useful things it offers is the ability to search for documentation written by a functional area outside of your own. This reduces the time spent on knowledge transfer sessions or lengthy explanatory emails.

What do you dislike?

When creating pages, editing can be a little frustrating at times. For perfectionists like me, it can be difficult to remove the extra spaces that appear between lines, line up columns to be the same height, etc. There is also a strong reliance on plug-ins to get the job done - which is great, if your company is willing to pay for them.

What business problems are you solving with the product? What benefits have you realized?

We use Confluence to collaborate on documentation as we encounter a new topic or as a new product is being built. It's a great tool when used to its full potential, as long as the whole team collaborate and aren't afraid to make changes to out-of-date content.

Confluence review by Dominick B.
Dominick B.
Validated Reviewer
Verified Current User
Review Source

"Love Confluence"

What do you like best?

I love using confluence to document the aspects of our product development. In an organization with dozens of downstream services, I find myself fielding questions from other product managers and developers about our micro services. Confluence makes it much easier to handle the knowledge transfer by directing said PMs and Devs to our confluence pages to get the answers they need without having to come to me first. It saves me so much time as a PM as well as the other PMs and Devs that are integrating with us downstream. It's also a great tool for team collaboration. We use it to document future refactoring tasks, keep an agenda for our upcoming team sharing sessions etc.

What do you dislike?

Sometimes it's a little difficult for me to keep my pages organized when creating multiple layers. I've had issues with a new page ending up in a completely different section that was intended.

Recommendations to others considering the product

If you work in a large organization, I would highly recommend the use of confluence for knowledge sharing and team collaboration. It saves our team a lot of time from answering frequently asked questions about our micro services to our downstream services during integration. By guiding PMs and Devs to our confluence pages, they are able to obtain everything they need with minimal assistance from us, and thus, allowing us to continue forward with our next project and not be slowed down by answering questions and guiding other teams through integration.

What business problems are you solving with the product? What benefits have you realized?

As mentioned above, confluence saves me a lot of time answering questions to other PMs and Devs all day by giving me a place to document all the most important aspects of our product/service. It makes the knowledge transfer seamless when other downstream services are trying to integrate with our micro services.

Confluence review by Julietta P.
Julietta P.
Validated Reviewer
Verified Current User
Review Source

"Good program"

What do you like best?

It is designed well and is very helpful. It helps to collaborate between different departments. It is very useful and easy to use. It has various features like the task to be assigned to someone or to solve the issue which are very helpful. I like this program very much.

What do you dislike?

Sometimes there is unnecessary updating. I would recommend to review the design of the program like colours, etc. and to update it from time to time not to get tired of it.

Recommendations to others considering the product

It is a very good program, easy to use and perfectly made.

What business problems are you solving with the product? What benefits have you realized?

We use it in our teamwork. The department issues are various during the day. I am passing the issues to relevant departments to be solved. I like the feature that is there is e-mail notification of the process of the task so that you will be aware of every moment of its solution or transferring. to other departments or resolving it in some cases. Besides, I like this program very much, indeed. It helps us a lot in our heavy work. It makes our routine easier and productive. It solves many problems of the day work. I think it is an excellent finding for huge companies or enterprises. I cannot imagine my work without it so far. In addition, I like the program very much. It can be used in different spheres and will be helpful in any case.

Confluence review by Andrew T.
Andrew T.
Validated Reviewer
Verified Current User
Review Source

"Best in Class Wiki"

What do you like best?

Confluence is easy to use and supports a range of plugins to enhance the capability. It is used by our business for all internal wiki and documentation requirements. Great for open and collaborative teams.

What do you dislike?

Confluence's ease of use creates some challenges in terms of creating a storage model that enables information to be stored in a way to index and find it later. It has a limited hierarchical structure against other competing products which creates some challenges over time.

Recommendations to others considering the product

Understand the structure of how you want to store and create pages in Confluence before you begin. Without appropriate archtiecture and on going management, the system can become unweildy.

What business problems are you solving with the product? What benefits have you realized?

We store all our development team internal documentation and use its integration with Jira to provide up to date information on work in progress. It has significantly reduced wasted time from staff trying to find the latest information about our development teams.

Confluence review by Nicola P.
Nicola P.
Validated Reviewer
Verified Current User
Review Source

"Confluence is a potential Wikipedia for companies and their products, services and projects"

What do you like best?

Different kind of content to write: from meeting notes to blog post, requirements, etc.

Task assignation with deadline is very useful, integration with Jira with option to open tickets from there immediately is useful too.

The tool provide the possibility to build very self-explaining content, especially if you work with Digital Product and you want to present your product and improvements to the entire company.

What do you dislike?

Pages organization can be improved, it's a bit difficult have a quick view of the documents tree. Also search is not so much optimized, then it's a bit tricky find the right document with the Search feature or looking at the pages in the tree.

Recommendations to others considering the product

Map your spaces with your need and use those rules to have a standard content organization

What business problems are you solving with the product? What benefits have you realized?

Meetings summaries were missing before Confluence, shared information with the entire company about product news, improvements and general updates around.

Confluence review by Tara H.
Tara H.
Validated Reviewer
Verified Current User
Review Source

"Collaboration Becomes 2nd Nature"

What do you like best?

Confluence allows for real time documentation and collaboration for teams of any size. The linkability for users allows for referenced locations, information, documents, etc. to be clickable, searchable and immediately shared. This has revolutionized how we handle project management, group announcements, training and on-boarding.

What do you dislike?

It can be a bit glitchy at times- won’t save a new version or crashes and has to be reopened. But versioning features allow for recovery. SAVE OFTEN!!!

Also, this is not a formatting rich environment. If you like the basic look and feel of information sharing and don’t care about too many stylistic graphics, you’ll enjoy this environment.

What business problems are you solving with the product? What benefits have you realized?

Communication and collaboration solved. Documentation is a breeze if you can build a basic file structure.

Easy for new hires to search, learn and become early contributors rather than having to learn complex, legacy systems or locations. Think of it as a giant, interconnected team whiteboard with unlimited file cabinets that can be instantly searched.

Confluence review by Alexis T.
Alexis T.
Validated Reviewer
Verified Current User
Review Source

"Confluence for workgroups and collaborative content"

What do you like best?

Maybe the easy setup is one of the key feature and the natural integration with JIRA works fine. It is really easy of use for basic users. The templates for software development teams fits for many kinds of projects with minimun adjustments

What do you dislike?

The way that Confluence manage permissions is very limitated. The template features are really limitated too. The worst is that you can't develop a site templates to reuse them, then you need to rework a lot for special sites, like project management.

Recommendations to others considering the product

if you need a quick tool to share knowledge and content with less tha 10 groups and you are not thinking in a tool with a lot content features, don't need DRM and items like that, Confluence could be your choice

What business problems are you solving with the product? What benefits have you realized?

We could use a useful knowledge base site to integrate with JIRA Service Desk.

Adding some plugins, we could document project executions and product specs. The simultanusly collaboration feature works really good, then we work on meeting notes and documentation at the same time, even when we are on different places or buildings.

Confluence review by Edyta B.
Edyta B.
Validated Reviewer
Verified Current User
Review Source

"Great free collab workspace"

What do you like best?

Conflunace is a great workspace that allows you to keep all your docs in one place. It's easy to set up, navigate and use. It has decent visual tools, interlinking and ability to set up permission for access are a big plus.

What do you dislike?

It's rather hard to customize pages, and the navigation or set up of it is very confusing at times. More than several times load time was less than ideal. While it's fairly straightforward to use, it does require training and learning, since it can be confusing at the beginning. .

Recommendations to others considering the product

It could be a rocky start and may require training, but it's a great product especially if you use JIRA

What business problems are you solving with the product? What benefits have you realized?

We use Confluence as a central source for new hire documentation, to keep track of sprints, releases and retrospectives. Our QA keeps test plans and QA results along with release dates, so we can interlink them to the sprint overview for ease of access.

Confluence review by Andrew R.
Andrew R.
Validated Reviewer
Verified Current User
Review Source

"Great for setting up goals for the team"

What do you like best?

The fact that it can be customisable meaning that in the end all the team can collaborate and work with the product. Makes it much easier to be able to have a clear and concise place to be able to actually know hwat each of the team are doing

What do you dislike?

I have found that sometimes it can be slow to respond and the rate in which certain things load can make it quite slow. I have also found out that the search functionality could be improved, it sometimes does not bring back the features that we are needing. Creating a new confluence page sometimes can be a bit of a pain when starting from scratch.

Recommendations to others considering the product

As long as you are clear from the start then it is a great tool - You only get out what you put into the system I believe. We are using it in a clear and concise way so that all of our team know it is not a discussion forum but more of a forum whereby it is clear what we are working on

What business problems are you solving with the product? What benefits have you realized?

Full development of our system. The collaboration system is a lot more transparent for the team. Also means that any discussions are kept off this page so that we know that this is a clear place for actual product development and not an area whereby people are discussing back and forths - this is more of a clear definition for us.

Confluence review by Richard L.
Richard L.
Validated Reviewer
Verified Current User
Review Source

"A powerful, customisable package that may be more than you need"

What do you like best?

We use other Atlassian tools so the integration between them is very valuable for us. Confluence at it’s most basic is a simple tool to use with a lot of flexibiliy for displaying various types of content. We were easily able to set up knowledge centres or simple task lists. Being able to watch pages and be notified when they’re revised is essential for team collaboration.

I’m a fan of the new interface they recently launched, it makes the service more approachable and exposes key functionality.

What do you dislike?

We use the hosted Cloud service and whilst not terribly slow there can be some delays at times. I also had some frustrations with formatting content but most were resolved with some care. I work for a small business and the sheer number of features can be overwhelming. Be they general use, set up of spaces and pages, or administration of the platform itself - there is a lot to take in which may be better suited to larger businesses.

Recommendations to others considering the product

It’s a difficult tool to trial as you’ll only see the true benefits of it over the long term. the cloud hosting is very good value for small teams so it’s worth giving it a try (I think prices can rise quickly as you add more people but you’d need to check) but it’ll only be as good as the effort you put in.

What business problems are you solving with the product? What benefits have you realized?

It allowed us to centralise documentation and have a collaborative platform to aid project lifecycles.

Confluence review by Ryan H.
Ryan H.
Validated Reviewer
Verified Current User
Review Source

"A Powerful Part of the Atlassian Suite"

What do you like best?

Confluence is a powerful wiki for internal documentation that can also be used for external documentation. One of its most powerful features is its seamless integration with the rest of Atlassian's suite.

What do you dislike?

Confluence easily becomes an information architecture nightmare. I do not think this problem is specific to Confluence, but Confluence can get an edge by addressing the problem. A small, annoying thing is the inability to pick custom colors for text.

Recommendations to others considering the product

It really is best to use Confluence, or any wiki, when you want to organize information for sharing. It provides you the ability to create an interactive website for knowledge management (rather than marketing) but it quickly degrades into a forest of outdated nonsense *unless* you have a solid content strategy and information architecture in place.

What business problems are you solving with the product? What benefits have you realized?

Knowledge management and sharing internally across disparate silos.

Confluence review by Ian C.
Ian C.
Validated Reviewer
Verified Current User
Review Source

"Confluence "

What do you like best?

The ease with which you can create and share content. The look and feel of the interface. Confluence provides a refined UI with nice touches. The marcos are easy to use and become second nature. Support is excellent and the application has been remarkably stable.

What do you dislike?

There's not much to dislike in the context of our requirements. Areas where enhancements would be most useful include integration with major file sharing services such as Box and OneDrive. There are plugins for Box and Google Drive but they need improvement. Integration with external calendars such as Exchange would be nice. It might be available with Atlassian's Calendar app but that is too expensive for us. We'd also like to see easier integration between cloud-host HipChat and server/local-hosted Confluence.

Recommendations to others considering the product

Try out all the other apps that might fit your requirements. Consider your resources and requirements. What works for one organization might not for another. WE started with close to 20 candidates and honed in on 4. Confluence was our top pick after vigorous review baed on our needs and resource availability.

What business problems are you solving with the product? What benefits have you realized?

Knowledge sharing within our organization was the number issue we sought to address through our Confluence implementation. We've accomplished that thanks in large part to the use of Confluence. As with any other project user and leadership buy-in were more critical. However, in this case, software did not get in the way and actually helped us because of it's functionality and design.

Confluence review by My N.
My N.
Validated Reviewer
Verified Current User
Review Source

"Very good tool to track the flow of workload! Better than Sharepoint."

What do you like best?

It is a nice adjunct to Smartsheet for those who use that for their project plans. We just keep a link to Smartsheet on the home page of each project.

Confluenceis so much better tha sharepoint, or even google docs or dropbox. (if your company and you are using that software, please consider switching. Do not have to thank me). The reason is the consolidated meeting action items, the ability to create Jira tickets from highlighted text make it so convenient, handy, and productive. It suppports Smartsheet as well. Very easy to edit as well.

What do you dislike?

I think sometimes it's a bit buggy, which can be annoying haha. Also, the search is not quite good. I know I am asking for a lot because the software is already so helpful. but if they can fix these, it's gonna be perfect.

What business problems are you solving with the product? What benefits have you realized?

The best collaboration tool. I have been using it for different activities like project planning, project & team management, requirement gathering, scheduling, team collaboration which are accessible on both web and mobile making the work activities fun and focusing on other project specific activities leaving all other things to confluence.

Confluence review by Élodie M.
Élodie M.
Validated Reviewer
Verified Current User
Review Source

"Data centralization for everyone"

What do you like best?

What I mostly like with Confluence is the data centralization it provides us. With a smart page arborescence, you can easily organize your business documentation and find what you need.

It is also a tech oriented tool which means that all the templates and type of pages offered by Confluence are made for IT projects. We use a lot the "requirements" page and it has very much helped our team to understand the big picture of a project and be user-oriented.

Finally, since we use JIRA, we usually link our issues in the Confluence page which is updated whenever an issue status changes. We do not need to manually update our documentation and this is time-saving!

What do you dislike?

However, it can be hard sometimes to format a page and insert links or files. Images can't be positioned as we want it to and they only have 3 different sizes. This is why, despite the great centralization it provides us, we consider it as a little bit archaic in terms of formatting. If Confluence could be as easier to format as a PPT document for example, it would be outstanding!

Finally, even if Confluence offers a good page arborescence, it can be hard sometimes to find the right page you are looking for. Some are hidden if not linked to a group. And the home page is not very useful.

Recommendations to others considering the product

If you have multiple product lines or just need a one-time place for your product documentation, Confluence is a great tool.

What business problems are you solving with the product? What benefits have you realized?

With Confluence, we are avoiding spreading documentation and data across different tools. It allows us to have a one-time place where all our documentation and ideas can be put and that the tech team can use as reference.

Our UX designer and product manager use it a lot since we write all our requirements in Confluence.

Confluence review by Robert H.
Robert H.
Validated Reviewer
Verified Current User
Review Source

"Perfect in-house documentation tool"

What do you like best?

Aside from Wordpress, Confluence is the closest to WYSIWYG online publishing you can get.

What do you dislike?

The pricing structure. Don't get me wrong, I love that I can implement a 10 user server license for $10. I would jump at the chance to buy a 25 user license if it was about $500, instead of $1,500.

Recommendations to others considering the product

My suggestion is that you run it on a Linux server if you can, or cloud-based. I feel like it would be really be a waste of resources to run it on a Windows server (Hardware + OS License + Possible DB License + Backups = $Ouch). Confluence can be a bit tricky to get installed on Linux, but it's totally worth it. Even a very small server can effectively run Confluence. I've run it almost exclusively on VMs. I think a small 50 person office could get a lot of use out of the cloud-based service. Any company that has a remote workforce should definitely consider going cloud. If you have over 100 users, I'd recommend an in-house server for sure.

What business problems are you solving with the product? What benefits have you realized?

IT documentation has been an issue just about everywhere I've ever worked.

These are some of the challenges I've encountered with documentation:

- Too wordy. Information overload

- Not enough information.

- Only one person maintains it.

- Documentation spread across file shares and NOT searchable.

Confluence solved all of the above issues.

For much of my career, I have been the subject matter expert for Servers, Workstations, Operating Systems and Networking. Confluence gives me a way to record the 'tribal information' I've been keeping in my head, and give it to my colleagues. It also gives them a place to record the things they are the subject matter experts on.

The key benefit to this is that I can shift my focus to new projects, grow as a professional and make my team more effective. My guys know that the information is there, so they don't have to wait for me to get on with what they are doing. I can also take time off without being called every 15 minutes.

Confluence review by Alexander C.
Alexander C.
Validated Reviewer
Verified Current User
Review Source

"Easy to setup and use team collaboration software."

What do you like best?

The ease of use from setup all the way to daily maintenance of pages is very straight forward, easy to see version history on pages for accountability. Watch pages and alerts are straightforward and easy to use. Setting up automated checklist for new pages is easy and improves accountability between team members.

What do you dislike?

Not much, a media wiki book is very helpful unless your a power user of previous wikki software. Depending on size of your org keeping up with unified styling and page hierarchy can be a little overwhelming.

Recommendations to others considering the product

Some minor knowledge in markup language is very helpful. In general if you can edit a wikipedia article then you can manage Confluence. its best to set up clear style guides and branding when first setting it up rather than trying to clean up pages after the fact.

What business problems are you solving with the product? What benefits have you realized?

The passing of tribal knownage down though the company. Easy to search pages help new employees to search for obscure problems and categorize one off solutions as found. Team collaboration and task checklists is very useful and the other primary function of the software.

Confluence review by Spencer H.
Spencer H.
Validated Reviewer
Verified Current User
Review Source

"Fairly easy to use but could have more features"

What do you like best?

The articles have a very basic layout and are easy to create. You are also able to vote on different things to easily create prioritization. Being able to add comments and and have a conversation about the article is also very nice and an easy way to document what has happened and what needs to happen.

What do you dislike?

This may just be because of how my company is using it but it's not very user friendly when trying to search for specific articles. I wish there was an easy way to get to the article that you need. It seems like you either get too many results that are impossible to comb through or you do not get enough results so you can't find what you need.

Recommendations to others considering the product

This can work great as a centralized place to put all your knowledge on different topics. It can be used as a reference tool for new employees to help get them up to speed. It is also great for the long-term employee to use when you just can't remember little details.

The biggest thing that will hinder your usage and make Confluence seem useless is if you do not keep it updated. As you begin implementing Confluence make sure that you have a plan in place to get consistent updating happening. If it is not updated it will quickly get outdated and your companies usage will go down.

What business problems are you solving with the product? What benefits have you realized?

We put implementation method articles and they are very useful when working with new customers

Confluence review by Richa B.
Richa B.
Validated Reviewer
Verified Current User
Review Source

"Best content collaboration software"

What do you like best?

Confluence is content collaboration software that changes how modern teams work. It has a Knowledge base to easily publish, organize, and access information in one central location so one can help their customers help themselves. It also has Team documentation feature which makes it a great tool.

What do you dislike?

Here are dislikes using Confluence for collaborative knowledge management and documentation. It has EXCESSIVE ACCESS RESTRICTIONS, MULTIPLE USERS SHARING ONE ACCOUNT, Cant DISABLING THE COMMENTS FEATURE, NEGLECTING CONFLUENCE UPDATES AND PERFORMANCE and PUTTING EVERYTHING ON ONE PAGE. I wish the cost of the license was less so that more users could be added to the platform free of cost. Other softwares like Jira have a cheaper license and many users can use the software to collaborate and track project management board along with issue management with tickets, epics and integration with repositories like github and email support.

Recommendations to others considering the product

Confluence is a better tool and more suited to the needs. Very happy with the features in the product. Would 100% recommend to others

What business problems are you solving with the product? What benefits have you realized?

Great tool for collaboration and having all information present at one place for easy access for customers and users.

Confluence review by Eric L.
Eric L.
Validated Reviewer
Verified Current User
Review Source

"The market leader in team collaboration software"

What do you like best?

Confluence provides a wealth of diversity in the functional capabilities able to be brought to bear by your team. This is not a tool only for software engineers - anyone working in a collaborative environment can benefit from the workspace that Confluence provides. Confluence provides a single point of truth for product, project, program, and portfolio management that is easy to extend to operational handoff and document retention strategy, as well as ongoing schedule management and feature backlog. Confluence also integrates seamlessly with other Atlassian tools, particularly JIRA, making it a great central hub for all of the activities of the team.

What do you dislike?

Confluence has a somewhat steeper learning curve than is probably necessary for its most valuable features. It would benefit from some more user-friendly plugins and a better way to add new functionality from the community. Many new users to Confluence are coming from having relied heavily on Microsoft Office products for a long time, so additional features that could replicate some of the more common functionality of Microsoft PowerPoint, Microsoft Excel, and Microsoft Project would go a long way in helping new users more familiar with these tools to understand the true value of Confluence.

Recommendations to others considering the product

I would highly recommend using Confluence at any organization, or even for personal projects. It can be scaled to fit whatever team size is needed, and its functionality can be extended in a number of ways as required. I would recommend working with someone from a consulting perspective who can help to provide guidance on how best to use Confluence for the work you are doing on a day-to-day basis.

What business problems are you solving with the product? What benefits have you realized?

We use Confluence extensively across our software and product engineering teams. Generally, Confluence is used to communicate project status, collaborate on engineering problems, and for the documentation of business critical user guides and architecture documents. Confluence helps us ensure that the work being done by all of our resources is maintained in a consistent format, and is easily searchable and retained (with version control!).

Confluence review by Grace M.
Grace M.
Validated Reviewer
Verified Current User
Review Source

"New Confluence user, tentatively impressed"

What do you like best?

We've just started using Confluence to store and share information, and I like it a lot so far. It's a nice, easy-to-use interface, and it has a lot of functionality that I didn't realize it had when I first started using it. It allows for easy collaboration for several types of things, and I appreciate the version control abilities.

What do you dislike?

The only real issue I have with Confluence is that it hasn't been easy for me to figure out what else it can do. Some of the features seem kind of "hidden."

Recommendations to others considering the product

I would definitely recommend giving Confluence a try, and familiarizing yourself with the capabilities as you do, because it's actually capable of more than is immediately obvious.

What business problems are you solving with the product? What benefits have you realized?

We're using Confluence to collaborate on and share information The current benefit is that we're using it to keep up to date and share the translation availability of our product, which has been very internally valuable.

Confluence review by Lahn B.
Lahn B.
Validated Reviewer
Verified Current User
Review Source

"Confluence for Team Collaboration"

What do you like best?

Confluence is great for collaboration and having a central location for you notes, documentation and projects. I like how I can "watch" a page and be notified of changes. I like the ability to be able to restore previous page versions as well as seeing who made revisions and when.

What do you dislike?

I would say the one thing I like least, is that many of the macros are "add-ons". Users may not be aware which of those macros have expired until they go to use them.

Recommendations to others considering the product

When using Confluence, set standard practices within your company. It is easy to find old attachments and old pages. If you use JIRA, then having Confluence Team Collaboration is a good match.

What business problems are you solving with the product? What benefits have you realized?

Having 1 spot for all to collaborate and 1 knowledge bank. This also works well for remote users. The auto-timing stamping on the pages of when updates are done makes it easy to find out when the page was last updated and no worry to reply on users to timestamp.

Confluence review by Don D.
Don D.
Validated Reviewer
Verified Current User
Review Source

"Confluence helps keep our team on the same page"

What do you like best?

Confluence helps solve the problems of needing a knowledge base as well as work spaces for our employees. We can host our documentation for our customers or have spaces for internal access only. We also love the questions plug in which allows us to interact with our customers, and for them to interact with each other.

What do you dislike?

The search feature is lacking. It would be better off if we used a custom search engine instead. There are times when you get a lot of results do to past iterations of pages showing up, this ends up almost duplicating the results. In addition, if you lock it down for customers, it might not give enough results. That can frustrate the customers.

Recommendations to others considering the product

They are a great company to work with as they help get the information to your team and customers quickly. They have a lot of flexibility which can help make the software look and feel specific to your company. It is great for sharing information such as announcements, conferences, and new details about our software. You can also archive older information so customers who have not yet upgraded will have access to documentation they still need.

What business problems are you solving with the product? What benefits have you realized?

We can host our documentation and customize the layout to make it easy to find. In addition, it makes a great portal for us to share ideas with customers while they provide feedback.

Confluence review by Susannah F.
Susannah F.
Validated Reviewer
Verified Current User
Review Source

"Great Collaborative Software for a team"

What do you like best?

collaborate on all levels, share with co-workers, get feedback. Post lots of documents and update changes. You can get lots of feedback and send regular updates without disturbing work.. Great customer service. Highly useful.

What do you dislike?

can be overwhelming and sometimes hard to find what you need to edit. Can easily subscribe to updates you may not really need. lots of emails. Customization can be tough. Very basic and bland UI. It is an expensive software to invest in as a small start up company.

Recommendations to others considering the product

be patient in learning the process, figure it out, what works best for you and your team to collaborate effectively. There is a lot to learn. start with the basics of what your needs are first. explore and then add more. use your team to work together

What business problems are you solving with the product? What benefits have you realized?

We are solving team projects in order to collaborate on projects to get work done and meet deadlines. Collaboration. Also our company is small and doesn't have an internal intranet or an HR page so I use Confluence as our HR page to post policies and information. this has been very helpful for our employees. Working on projects and seeing timelines is very productive in order to meet deadlines and help customers. Use for planning and timelines and completing sprints and testing. Helpful for sharing work and getting feedback. Use for communication across multiple teams and develop better programs and helpful systems

Confluence review by Mariann H.
Mariann H.
Validated Reviewer
Verified Current User
Review Source

"Crowdsource & centralize your organization's knowledge"

What do you like best?

As a web-based tool, Confluence allows an organization to easily organize and maintain its knowledge and intellectual resources in a central place. As staff come and go, processes evolve, or new technologies are implemented, Confluence provides a valuable tool for an organization to track and support change management and knowledge transition.

What do you dislike?

Although Confluence offers a great deal of widgets to customize the look and content, the tool does not have a particularly robust HTML editor, which can be frustrating for power users who want to format the layout of the page.

Recommendations to others considering the product

Confluence can be used for more than just technical documentation. Encourage departments to use Confluence to document frequently asked questions in a central organizational resource rather than piece-mealed on separate websites. Confluence also has privacy settings, so it's great for documenting internal processes and procedures and restricting access.

What business problems are you solving with the product? What benefits have you realized?

Confluence allows our organization to document how to use software for academic and administrative purposes as well as specific tasks, processes, procedures, etc. within the greater campus community. Not only has this benefited our faculty, staff, and students, but we find that our resources have been cited and used by others outside the university. Confluence also allows us to provide self-service resources that can be used during non-business hours, which help our users help themselves.

Confluence review by Luke B.
Luke B.
Validated Reviewer
Verified Current User
Review Source

"Confluence is a useful, easy to use documentation software."

What do you like best?

The page editing options is easy to use. It allows creation of readable documentation without allowing too much freedom to create inconsistent design patterns.

What do you dislike?

Security can be cumbersome for sharing. I work a lot across departments and sharing documentation with users elsewhere is not always simple, especially for one time documentation use.

Recommendations to others considering the product

Documentation in this tool can easily get messy. Develop a quality structure before hand to ensure your are organized well. Also, use all of the features of Confluence. The ability to query SQL server for data is a huge time saver to update to date data without having to touch the same documents again and again!

What business problems are you solving with the product? What benefits have you realized?

We document reporting objects with Confluence and also document progress on enterprise projects. The tool allows us to query our database for current information. Through Gliffy, we can also incorporate design elements and definitions in the same document.

Confluence review by Junyang X.
Junyang X.
Validated Reviewer
Verified Current User
Review Source

"Tool for sharing information, tracking and milestones across organization"

What do you like best?

Allows for tracking and collaboration across organization. Great way to revision control and dissemination information, share documents for editing, tracking product development and milestones. It has become the central repository of our milestone marker documents as well as to provide inputs into product (and product marketing) documentation

What do you dislike?

All changes are committed right away and there is no draft or sandbox mode to help organize UI/look before publishing. Should be able to customize the feed to only most relevant people/spaces. File attached to spaces are not always obvious and sometimes hidden. Need some method of encouraging user participation

Recommendations to others considering the product

Try several versions and determine one you like, multiple UI changes over versions.

What business problems are you solving with the product? What benefits have you realized?

Information is often lost or buried in a mass of emails, having confluence allows a gradual building of knowledge base over time. The information is useful to a variety of people without having to be specifically targeted.

Confluence review by Sabitha M.
Sabitha M.
Validated Reviewer
Verified Current User
Review Source

"Usage of Confluence "

What do you like best?

It is platform for organizations to maintain , secure and share the documentations.User access can be controlled by Active directory access to the lower lever where one can restrict the usage of documents. Multiple level of access to documents like read, write and admin. It is easy to share documents from folder level and navigate to file level . It is easy to make GIF from the snapshot where new user can able to understand without going through the documents. PMO can share their meeting notes across the users.Easily can track team activity ,give feedback and sync with team.Easily invite users from UI condole

What do you dislike?

Migrating from other tools to confluence is little difficult. It involves user in editing the documents manually and validate. User has to adapt to new short cuts to edit the document . Confluence Enterprise application pricing is high

Recommendations to others considering the product

It is highly effective in handling all kind of documents including meeting minutes to large product documents and sharing with team, synch with the team, and review the documents by providing feedback

What business problems are you solving with the product? What benefits have you realized?

It is easily to install confluence on premise and integrate with active directory .Restricted access to team and made invisible documents to other teams. It is very effective in creating meeting notes, project plans, requirements documents, release notes, roadmaps, and more. Dynamically we can create multi media content .User can provide feedback to the notes uploaded. It is effective in creating organizations hierarchy structure . Confluence can be integrated with atlassian tools through the plugin.

Confluence review by Natalia P.
Natalia P.
Validated Reviewer
Verified Current User
Review Source

"Solid and powerful with some minor flaws"

What do you like best?

I love how confluence integrates smoothly with other altassian apps such as HipChat and Jira. Confluence's rich content editor makes it a lot easier for me to customize all of my documents and make them look exactly as planned. Another great feature Confluence has is it's spaces. The way you can organize and customize each space makes the whole office's project management more efficient.

What do you dislike?

I believe that Confluence is quite an expensive tool to have for a large number of people. It can get quite costly to have the whole office using confluence. Also, I find the search engine to be a bit clunky and inefficient, it does not run smoothly at times.

Recommendations to others considering the product

I would recommend making good use of Confluence's many integrations with other Altassian tools, it really makes life easier when you are using tools that communicate with ease with each other.

What business problems are you solving with the product? What benefits have you realized?

Confluence helps me and my collegues organize our different projects that are being developed in parallel. It is a great tool for small to medium sized teams that have tons of projects to manage at the same time.

Confluence review by Leena M.
Leena M.
Validated Reviewer
Verified Current User
Review Source

"Often frustrating but also very functional"

What do you like best?

It's great for collaborating and keeping information that everybody in your company can access. Lets you draw diagrams and do all kinds of fancy stuff you want to do. It does have a ton of features, and handles multiple people editing at the same time fairly well.

What do you dislike?

Search on it is absolutely awful.

I think the software is also pretty bloated. Atlassian tends to do that - their products do everything for everybody, which means they don't necessarily do any of it super well.

I've also lost some data before by not saving my documents which isn't ideal.

Recommendations to others considering the product

It depends on what you need, I would definitely consider other solutions first. I've had some short experience with Quip and it seemed pretty good as well.

It's very versatile and has a lot of features though, so it most likely does meet your needs.

What business problems are you solving with the product? What benefits have you realized?

We track pretty much everything we do in Confluence. I use it personally to keep track of different tid bits or things I learn, but we also use it to keep track of all of our projects, our architectural documentations, scoping documents etc.

Confluence review by Russell S.
Russell S.
Validated Reviewer
Verified Current User
Review Source

"Using Box to store research insights for product/design teams."

What do you like best?

Our entire company uses Confluence to store technical documentation and other internal documents. We used to keep our research in Evernote, which had some great search capabilities. But, we moved to Confluence because all of our employees were already using it on a daily basis. This made it easier to share our research insights much more broadly. Some of the built-in macros make it much easier to curate content related to specific topic areas–e.g., creating a list of pages based on labels. This makes it so that research consumers don't have to do as much work to find what they need. The ability to organize content into spaces and hierarchies helps keep things tidy and manageable.

What do you dislike?

Pretty minimal concerns. Some of the macros are not as flexible as I'd like them to be. When creating a list of pages based on labels, would love to have "and" and "or" options. Sometimes the text editor gets wonky–e.g., I still can't predict how much spacing I'll have between lines in a bulleted list. Drives me nuts. We believe that content is better understood if its formatted well. But, just like with the bulleted list, sometimes Confluence mangles how we meant something to look. E.g., getting images to align well with text wrapping around it...pain in the butt. This issue isn't as important to some of our other teams, though.

What business problems are you solving with the product? What benefits have you realized?

We are trying to get our user research into the hands of as many people who need it as we can, and we want it to be easy for them to find the information they need.

Confluence review by Ashley E.
Ashley E.
Validated Reviewer
Verified Current User
Review Source

"Easy and secure for company materials"

What do you like best?

Confluence gives our company access to any files, folder, and proprietary information that we might need, at any given time. It's great for keeping all records up-to-date and not using old and dated files. Additionally, it's great for team collaboration on larger projects, that's accessible to the given team, but can delegate who has access to these files. I specifically like the versioning.

What do you dislike?

What I don't like about Confluence is how hard it is to find information. It takes multiple clicks to get anywhere, which is frustrating. The search tool is hard to define, there should be a better way to organize these files and search for them without having to dig through other projects and teams. For versioning, it could show a better interface for what has previously been worked on versus what is currently being worked on.

Recommendations to others considering the product

I would recommend keeping files organized from the start. Definitely create a system for naming folders, teams, files, etc. Because it's meant to be able to allow anyone at the company to be able to access these assets, it's only useful if they are able to locate them quickly in the system.

What business problems are you solving with the product? What benefits have you realized?

Confluence gives the company a central location to hold all information that is very secure. For team collaboration, it also allows the company to update materials to everyone, so there is not old information floating around. Unlike GDrive, which gets messy and has a hard time separating data for projects and teams.

Confluence review by Steffany W.
Steffany W.
Validated Reviewer
Verified Current User
Review Source

"Incredibly powerful tool, but can feel overwhelming to get started if you're unfamiliar"

What do you like best?

Confluence is a great hub for all knowledge-base content, internal documentation, wikis, internal blogging, and so much more.

What do you dislike?

It can feel overwhelming to get new spaces jumpstarted. We are still in the early stages of taking full advantage of Confluence despite using JIRA for over 3 years now. Creating spaces and moving content between those spaces is not an easy task, but once organized, it is a breeze.

Recommendations to others considering the product

I've used this solution in the past at other organizations and feel comfortable using it in my current position. Know there is a learning curve to getting started, and the 'overwhelming' feeling you may feel at first is best alleviated by building out spaces based on a hierarchy first (e.g., Marketing, Technology, Support, etc., then break down Marketing into Content, Email, Social, etc.).

What business problems are you solving with the product? What benefits have you realized?

We are finally utilizing it to fully document internal processes. In our company, many of us are 'singular' in our organization and so if we happen to be unavailable, out of office, or leave the company, our basic processes for various tasks are not documented and leave the person picking up the slack in a really difficult position. With Confluence, we are now able to document basic processes such as restarting servers, creating promotions, creating A/B tests using other software, HTML templates for emails, and so much more.

Confluence review by Hannah S.
Hannah S.
Validated Reviewer
Verified Current User
Review Source

"Easy to use, great for team collaboration and documentation "

What do you like best?

A great deal of functionality in the tool - we use it mostly for documentation on key processes, capturing meeting notes and building product/project/launch plans. Email notices for when a change is made to a page or space are useful, as I now don't have to go and check but can wait to be notified of when I need to hop in. The ability to lock a page comes in handy when touchy items still in the works like product pricing or roadmaps aren't ready for everyone to view.

What do you dislike?

Some very minor formatting issues when working within different panel tables. Nothing major. The 'Search' function could use some love. Draw.io had previous glitches when saving (or rather, not saving!) but those seem to have been resolved.

Recommendations to others considering the product

Evaluate your needs and problems with current solution. Test it out to see if it solves your specific problems. Get granular, test the extremes and allow different personas within your company to provide feedback. It works great for us and the integration with JIRA is a plus for agile teams and feature status tracking.

What business problems are you solving with the product? What benefits have you realized?

Documentation of key processes, meeting notes, project plans, user feedback templates, wiki, tracking task statuses.

Confluence review by Alicia J.
Alicia J.
Validated Reviewer
Verified Current User
Review Source

"Great for collaboration; limited interface and functions."

What do you like best?

The comment system and change history really work for a great collaborative experience. It's great for storing and collaborating on documentation; a well-organized user can do great things with Confluence.

What do you dislike?

There are some text and formatting features that are really lacking. The tables are fairly worthless; the inability to freeze rows is baffling. Confluence is best used for lots of plain text as opposed to tabled data.

Recommendations to others considering the product

Stick to using it for documentation as opposed to collecting data. It's not super intuitive when it comes to formatting, but it really does the job for a well-organized mind.

What business problems are you solving with the product? What benefits have you realized?

The importance of communication and collaboration is really highlighted with Confluence. I like it best for working on documentation rather than managing projects, but it makes working together on information very easy.

Confluence review by Rahul G.
Rahul G.
Validated Reviewer
Verified Current User
Review Source

"Confluence is very useful in terms of storing technical documents and easy access."

What do you like best?

Storing important documents and reviewing whenever needed. Easy to use and to share documents with other people. Accessing knowledge based documents and adding stuff for future reference. We can be able to integrate confluence with different add on and by connecting it with other tools available on Atlassian. Whenever we mention other user he will get notification if you like a blog, page. We can work with team on page and see changes in real time.

What do you dislike?

Since it is not able to access on any network. It can be only accessed in office network. Not so great interface.

Recommendations to others considering the product

Can use software for documenting and knowledge sharing platform. Can deploy confluence data center in AWS in minutes. Atlassian developed playbook which is easy to use and way of working is changed a lot. I will help you and your team members to create, organize, and discuss.

What business problems are you solving with the product? What benefits have you realized?

We are solving users issues by uploading knowledge documents in confluence and providing the link to users to access specific documents. Many benefits like creating new spaces and adding documents and files for everyone to access and it makes everyone work so easy. We can create different spaces like team spaces, project spaces and personal spaces. We can share Team Pdfs , office documents, images, and more in one place by uploading files to confluence.and able to edit them and add more content.

Confluence review by Nam T.
Nam T.
Validated Reviewer
Verified Current User
Review Source

"1 Year experience in Confluence to track requirements"

What do you like best?

Confluence is good to have along with JIRA to track, manage and communicate requirements, project control documentation with stakeholders perfectly. It is easy for technical and non-technical users.

Users can use this tool the meeting follow up, minutes.

The requirements are used to tie to user stories and tasks in JIRA as a part of Agile, Scrum working model.

Confluence and JIRA integration is a huge benefits to have for project tracking and they both come from Atlassian that has a big community. Therefore we can be easy to search and learn from them.

What do you dislike?

There is no built in function to allow to link the requirements to test plan/test cases. This is the part of quality tractability metrics

It is also hard to collaborate requirements, test plan, test cases and issues in JIRA.

There is no approval flow to allow users to review and approve controlled documents.

Edit mode is not really flexible. It would be better if there are more edit functions like Microsoft Word

Recommendations to others considering the product

Confluence is one of the best choice to use for requirement tracking and maintaining. It is not only the place to coordinate with the internal development team but also with business users to review, update and follow up action items.

This is also good place to share the internal knowledge base, processes, discussions.

What business problems are you solving with the product? What benefits have you realized?

Confluence is used to track, maintain and communicate requirements with users. It is suitable for Agile, Scrum working model.

Confluence review by Punit P.
Punit P.
Validated Reviewer
Verified Current User
Review Source

"Good but the search could be better"

What do you like best?

The Overview Page, Ability to create different spaces, ability to comment on posts, updates that we see on regular basis. All of these makes it a really cool software.

What do you dislike?

The software still lacks a modern UI. Also, it should have a better Search feature. That's the major things!

Recommendations to others considering the product

Please consider using the software if you have a large amount of data / processes / policies to manage.

What business problems are you solving with the product? What benefits have you realized?

We are having a really big organization which has lots of policy. Also, there are lot of procedures that we need to follow for a customer. Having confluence ready to go allows us to refer to all of the data that is there on the software. Also, to update it for all the users and let them know about it.

Confluence review by Jessica M.
Jessica M.
Validated Reviewer
Verified Current User
Review Source

"Not too intuitive"

What do you like best?

It's nice that everyone has access and can get connected. The Watch feature is great, because you can watch issues that are relevant to you, and get instant updates.

What do you dislike?

The search feature is not very accurate, and it's really, really hard to find the articles you're looking for. I've had to bookmark everything I use regularly (even stuff I've created) because it doesn't come up accurately on a search.

Recommendations to others considering the product

I think it can solve a lot of business problems, but expect to have a significant learning curve, and expect to take time to train all of your stakeholders.

What business problems are you solving with the product? What benefits have you realized?

We use it as a place to house information. It makes it a bit easier to share knowledge instantly, and stay updated on various projects.

Confluence review by Kristján Geir M.
Kristján Geir M.
Validated Reviewer
Verified Current User
Review Source

"Confluence - somewhat great and somewhat not so good"

What do you like best?

Confluence is easy to use as in creating spaces, pages, index and such. It has multiple gadgets that help enhance the usability. Concurrent editing - couple of people can edit the same page and see live what the others are doing.

What do you dislike?

The search in Confluence needs a major make-over. It´s often hard to find what you are looking. My way around it is to use a preface, for example all process pages have "Process:" at the beginning of the title. The editor is horrible, hard to use. For example if you have different fonts and delete (go back) then the formatting gets all out of whack. I´m disappointed that the Widget Connector macro has not been updated, now that flash is going away...

Recommendations to others considering the product

Take a good look at the search and see if it fulfills your requirements.

What business problems are you solving with the product? What benefits have you realized?

Documenting our processes, Wiki, known errors db, meeting notes and assigned tasks lists (@mention).

Confluence review by Collin C.
Collin C.
Validated Reviewer
Verified Current User
Review Source

"Powerful but many annoyances"

What do you like best?

We can have separate spaces for each team. Articles can have comments, and the Q&A system is good to have.

What do you dislike?

Search is a pain. The more questions are asked in Q&A, the more difficult it becomes to find what you want, because it seems like questions are prioritized over stable doc pages. Search seems to default to "or" so searching for "product feature" will show you every article related to either "product" or "feature."

Because of this, it feels necessary to constantly prune questions or articles from Confluence, which is pushing us toward a new Q&A system so that we can more selectively bring over information.

The text editor is not good. It's annoying trying to make a document, and collaboration is bad as well. Some key combinations don't work as expected, like CMD+Delete (on a Mac) will erase a single character instead of the whole line.

Recommendations to others considering the product

If you're getting it with JIRA, it's fine. If you're looking specifically at Confluence, I'd recommend seeing if you can create your own stack of other apps. Sometimes Confluence's multiple features get in their own way, and I'd prefer to have questions and curated articles in different places (or at least different search results)

What business problems are you solving with the product? What benefits have you realized?

We keep SOPs in Confluence. We have a single article we use for a daily department update, since adding to the top of a page will send an email notice to anyone watching the page. We've pushed internal questions from Slack channels to the Q&A component of Confluence, but again this is starting to make it harder to find the permanent, curated articles.

Confluence review by Sujata G.
Sujata G.
Validated Reviewer
Verified Current User
Review Source

"Confluence- Project's Wikipedia"

What do you like best?

Confluence portal is very handy for managing all the project related details, to do steps and keeping track of documents.

As it is linked with chatting tool, it is very easy to contact the author of the concerned document.

It also provides lot of options and functionality to edit the documents. If you want to keep following the document you can be watcher on it and whenever any changes happen to that document you will be notified by mail.

You can also see the list of people in your organization and ask question on public platform and get votes.

You can also follow similar kind of topics and get all the updates related to it.

What do you dislike?

As I said confluence provides lot of functionality, so some items it is confusing. Though I am using it for last 1 year, there are many functionalities which I don't use at all.

I think, little more simplistic GUI will be add-on to confluence.

Recommendations to others considering the product

Confluence is project Wikipedia, so just use it and it will make you work easy.

Sharing and referring documents is click away.

What business problems are you solving with the product? What benefits have you realized?

As a team player, we need to work on different task, so referring documents on Confluence is very efficient way to learn and share knowledge.

Even When we have to groom new members, we just provide them links for confluence and rest is done.

Confluence review by Rachel H.
Rachel H.
Validated Reviewer
Verified Current User
Review Source

"Easy and Useful"

What do you like best?

The intuitive design and way of introducing the product and usage for multiple teams within an organization. I like that we are able to include all of our best practices, how-to guides and much more in one place. The platform is direct and intuitive. I did not have any trouble getting started.

What do you dislike?

I do not have any complaints or dislikes at this time. I will update my feedback later if anything comes up.

Recommendations to others considering the product

Request a demo, use the trial to see how it works for you and your team. Take the time to navigate and experiment with pages before making a final decision. If in doubt, ask questions, from what I've seen so far, there is a wealth of information already available, and their support team was quick to reply.

What business problems are you solving with the product? What benefits have you realized?

Creating a collaborative space to share process, procedures and best practices for all teams. Realizing how easily we are able to write an article and have others make comments and submit feedback based on experiences. Resolving having training materials in various documents stored in different locations by bringing them all into one space.

Confluence review by Javier D.
Javier D.
Validated Reviewer
Verified Current User
Review Source

"Ugly, simple and 0 efficient"

What do you like best?

Nothing to be honest. It's difficult to find something good about Confluence at least, using it in the way I use it in my company. It tries to be like a wiki for each project and a collaboration tool but it's interface is not very friendly. At least is a good place to centralice data and information of a project although it gets out of date quite soon because it's difficult to manage.

What do you dislike?

The interface is old and ugly. It's not easy to find things and the search input does not work very well. It does not do anything that a normal wiki software wouldn't do. As I said before, probably is the way we're using it but I see many other products in the market far better looking and easy to use than this. As a collaboration tool it does not work as well, it does not engage with the user and we basically start using it the first weeks but we all give up very soon because we find other ways to store information.

Recommendations to others considering the product

Do not use it, there are several other products out there better than this.

What business problems are you solving with the product? What benefits have you realized?

We use it for projects. We try to store information and use it for collaboration but it's not friendly and we always end up forgetting about it. We use JIRA a lot and confluence comes with it, this is why we always give it a try...

Confluence review by Mallory C.
Mallory C.
Validated Reviewer
Verified Current User
Review Source

"Confluence Review"

What do you like best?

You can post a lot of pages and information. We also use it for our JIRA service which works really well.

What do you dislike?

Pretty much all of it. It's not an attractive looking site, it is not easy to search or navigate. My company uses it to post a lot of information regarding our software, updates, etc... I have to book mark the pages they link to me directly, because I know if I close out of it and try to go back into confluence and find it, it will be like looking for a needle in a haystack.

What business problems are you solving with the product? What benefits have you realized?

We use confluence for our JIRA service. This allows us to create tickets when there are issues/bugs that need to be addressed by our development team. It is also a play to hub a lot of information, it is just so difficult to navigate.

Confluence review by Christopher R.
Christopher R.
Validated Reviewer
Verified Current User
Review Source

"A Documentation Site for the Developer In Mind"

What do you like best?

First off, it is great to use a tool that is version controlling documentation; trying to keep a version in a folder on a server always has been difficult to upkeep especially when a number of different users access the same files at the same time. Confluence gives one the ability to keep track of that without

What do you dislike?

Starting out the configuration of the site took more time than I had realized. With the ability to customize so many things, it took some time to have it completely understood as the documentation, though it was there, didn't lend itself to be completely user-friendly at all times.

Recommendations to others considering the product

If you are looking for a tool that integrates with the other Atlassian products, this is the tool for you. It is great to be able to link service tickets with documentation automatically without using extra or other tools to accomplish this. If you haven't used the Atlassian products, this is a great step toward the right product stack used in a developer environment.

What business problems are you solving with the product? What benefits have you realized?

One of the biggest reasons was we were having difficulties trying to keep a version of technical documentation in a folder on a server always has been difficult. Especially the upkeep when a number of different users access the same files at the same time. Confluence solved this issue by giving us a collaborative tool that solved this issue for us. Also, trying to come up with a documentation file structure that everyone understood is difficult. It is very hard to understand the intention of one person's navigation of these folders over another. This way we had a tool that gave us easy access via search.

Confluence review by Gaurav P.
Gaurav P.
Validated Reviewer
Verified Current User
Review Source

"Confluence is one of the best shared space to keep, share and organize documents, files etc.."

What do you like best?

I found it better than other document repository line Perforce and SharePoint.

Easy to create new pages, upload document and quick Search.

A power point presentation, a MS World document or an excel sheet can be linked or directly viewed on the browser.

Browser based searching is better than folder based doc sharing .

Good add on functionalities.

Good Theme and controls

What do you dislike?

Browsing page inside page is sometime annoying.

Setting document viewing and downloading user privileges is not easy.

What business problems are you solving with the product? What benefits have you realized?

My company keeps all product, marketing, sales and R&D related documents in confluence.

Day to day team meetings and notes are also kept in confluence.

Workflow and Diagrams are shared with Confluence.

Confluence is accessible throughout company employee and each user has privileged to access.

Confluence review by Shawn H.
Shawn H.
Validated Reviewer
Verified Current User
Review Source

"Confluence is a great tool to store project findings, if you can get the rest of your team to use it"

What do you like best?

I like how it is easy to access from anywhere. I can get to confluence no matter where I am at the time, or from what device I have with me. I love its integration with Jira, as we use that for project ticketing. I love how configurable it is, so that you can really make a document clean and easy to read, with build in navigation.

What do you dislike?

Confluence is one of those tools that only works when everyone in your team or organization decide to actually use it. You can put all the documentation in the world up on it, make it as easy as you want to search and find what you need, but if you cannot get your team mates to sign up and actually log in to use it, it doesn't end up helping anyone.

Recommendations to others considering the product

If you are struggling for a place to gather team documentation, HR files, or reports that you want to make sure anyone can find and read later, you should give Confluence a try. Get as many people onboard as possible, make sure that it becomes part of their process. If you don't have full buy in from everyone, the tools is much less useful overall. But when everyone works together on it, its a great tool for collaborative documentation.

What business problems are you solving with the product? What benefits have you realized?

After running A/B tests, or research spikes, I find that Confluence is a great place to store the data so that we can look back at it down the road.

Confluence review by Guillaume H.
Guillaume H.
Validated Reviewer
Verified Current User
Review Source

"a good tool to share info"

What do you like best?

This tool is very good for product documentation whatever you target to do both internal or external usage.

I very much like the fact that this tool can be used for both documentation, knowledge sharing but also specification

Using this tool instead of a common space on network or even on gdrive is good for specification or documentation, especially because you can version it and it is more or less like a book.

SSO with google is really handy on a daily usage.

What do you dislike?

At first, this was not an easy task to write nice shaped documents at start but with some practice and time, you can do really nice things with really nice presentation.

Another drawback, I think, is the fact that it is not easily to reach if you are not at work and not loggued (this can sounds stupid but this is actually not)

Recommendations to others considering the product

train before use it

Also explain to people why it is good and that time investment at the beginning has actually strong R.O.I

What business problems are you solving with the product? What benefits have you realized?

Thanks to confluence, we can share, gather and communicate both documentations and informations on all our projects.

We have one single place where we can find all info we need.

We can share knowledge

We have reduced the number of tool to only one single tool

So we sped more time answering to the question "where can i find the info" because answer is now obvious.

Best benefit to me s the fact that people can find all needed info on any project / product without even asking

Confluence review by Vishnu Prabhu T.
Vishnu Prabhu T.
Validated Reviewer
Verified Current User
Review Source

"Confluence review"

What do you like best?

We use other Atlassian tools so the integration between them is very valuable for us. Confluence at it’s most basic is a simple tool to use with a lot of flexibiliy for displaying various types of content.

What do you dislike?

I work for a small business and the sheer number of features can be overwhelming.

Recommendations to others considering the product

It’s a difficult tool to trial as you’ll only see the true benefits of it over the long term. the cloud hosting is very good value for small teams so it’s worth giving it a try (I think prices can rise quickly as you add more people but you’d need to check) but it’ll only be as good as the effort you put in.

What business problems are you solving with the product? What benefits have you realized?

It allowed us to centralise documentation and have a collaborative platform to aid project lifecycles.

Confluence review by Sara O.
Sara O.
Validated Reviewer
Verified Current User
Review Source

"The best way to share knowledge with your colleagues and customers alike."

What do you like best?

Confluence makes it SO easy for me to write and share articles about our products with my team and my customers.

What do you dislike?

The UI occasionally feels a bit dated and takes some getting used to. Because it is a browser-based editor, if you have two of the same windows open at the same time (as I often accidentally do), you can lose all of your progress my accidentally closing one before the other. This is frustrating as I have previously lost hours worth of work. It's a user error, I admit, but an automatic drafting feature would be beneficial

Recommendations to others considering the product

Confluence is a great tool on its own, but is a rockstar when pair with Jira Service Desk an Jira Software. Project management and customer support becomes a breeze when the three are used in harmony.

What business problems are you solving with the product? What benefits have you realized?

I use Confluence as a Help Center for my customers, a training manual for new employees, a library for business analysts, and a haven for our developers to construct and test rules. Confluence helps me keep everything we need-to-know together and easy to navigate.

Confluence review by Adam H.
Adam H.
Validated Reviewer
Verified Current User
Review Source

"Great tool for documenting processes, planning and internal communications"

What do you like best?

The best feature for Confluence is the ability to create difference spaces for different groups or teams. For instance, you can have separate knowledge bases for marketing, sales and developers.

What do you dislike?

I'm not a big fan of the UI, I feel like it could be organized better. Sometimes it takes 4-5 clicks to get somewhere I feel should be easier to get to.

Recommendations to others considering the product

Take a look at your user count when considering pricing. Also, do yourself a favor and try to conduct a content audit while evaluating to see if it fits your organization structure.

What business problems are you solving with the product? What benefits have you realized?

The biggest problem Confluence solves is documenting repeatable, complex steps. For instance, from a development perspective we have a documented process when making changes to a production server. Now when the task needs to be completed step by step guide to complete the task correctly and efficiently.

Confluence review by Balaji K.
Balaji K.
Validated Reviewer
Verified Current User
Review Source

"Best place to organize your documentation"

What do you like best?

The different templates are helpful. Team collaboration and notification on changes helps the team to be in sync. How to articles helps the onboarding process easy. Integration with JIRA and Bamboo is icing on the cake. We do release notes and that pulls the stories from Jira with a search query. The task in JIRA can link to a wiki in confluence with just the name matching to the task. An article can be linked back to JIRA task by tagging the task name in the article. This was a useful feature to quickly find the related information. We maintain release notes in confluence JIRA snippet can be included as a part of the document that will list all the task related to the current release which is dynamic. When the task is added with a version its listed automatically rather editing and adding to the document. Single sign on is a bonus switching between JIRA and Confluence. We need to link the application for this to happen and that is straight forward from the UI.

What do you dislike?

Nothing in specific it seems to work well. Improved rich text capability will be nice to have.

Recommendations to others considering the product

Documentation is a key in any software development. Wiki, KB, How to articles will help save time in the longer run.

What business problems are you solving with the product? What benefits have you realized?

All the documentation is organized. Ease of search in finding the relevant document. Tight integration with JIRA and Bamboo helps.

Confluence review by Giuseppe C.
Giuseppe C.
Validated Reviewer
Verified Current User
Review Source

"the easiest and most effective way to share information and knowledge in the company"

What do you like best?

Simplicity, accessibility from anywhere, from desktop or mobile. The fact that it is a scalable system that grows together with your business. The pricing is affordable & you can choose also a minumim license to start with a small budget.

What do you dislike?

It is not possible to connect folders that contain files as you can do in other software. The plug-in pricing system is linked to the number of available licenses and it is not possible to pay only for some users.

What business problems are you solving with the product? What benefits have you realized?

Sharing knowledge with all our contact centers worldwide. Thanks to Confluence, our operators can quickly respond to our customers' questions. All the necessary information is available in one place and is well organized and is searchable simply.

Confluence review by Matt M.
Matt M.
Validated Reviewer
Verified Current User
Review Source

"Review of Confluence"

What do you like best?

The ease of use and maneuverability around the site. I also enjoy how you can tie Atlassian JIRA tickets to the actual Confluence page and vice versa. I also like how you can move certain pages from one section to another. This is very useful in being able to keep everything organized in a manner where things can be found easily. I also like the sharing aspect of the website. Making sure others receive an e-mail notification when changes are made is great.

What do you dislike?

The gliphy feature to create flow diagrams could be more robust. I wish when adding Visio diagrams to pages, they would display in a more functional style. They appear to very choppy and do not always reflect the same format as in the original visio document.

What business problems are you solving with the product? What benefits have you realized?

Documenting product requirements. The template for creating product requirements is very useful. and the way you can tie JIRA tickets to Confluence pages are also useful.

Confluence review by Duncan H.
Duncan H.
Validated Reviewer
Verified Current User
Review Source

"A good documentation tool."

What do you like best?

I like that it is used as a one center of truth for all types of definitions of metrics. It provides good options for organizing all types of documents and a lot of customization.

What do you dislike?

Sometimes it doesn't structure things the ideal way that you want it to with it's templates and they could be a little difficult to customize.

Recommendations to others considering the product

Give it some patience when trying to format. You can always just copy-paste from excel and that will speed up building tables!

What business problems are you solving with the product? What benefits have you realized?

Mainly documentation for all of our products and releases. If you need to see what went out when, Confluence can be that place where you see all the specifications that went along with it. Storing data validation and defining metrics is also very helpful when providing clear pictures of our internal data.

Confluence review by David L.
David L.
Validated Reviewer
Verified Current User
Review Source

"Powerful, but takes time and care"

What do you like best?

Confluence is really powerful as a wiki platform. With all of the plugins, you can embed charts and documents into pages and there are a lot of tools for organization.

What do you dislike?

It's really hard to use on mobile platforms like Android and iOS. The apps pretty much only support searching and editing is just not there.

Recommendations to others considering the product

It's definitely worth looking. As a managed IT service provider, it's probably not the best fit for us vs other products like IT Glue, but it gets the job done. Like other Atlassian products, be prepared to spend time regularly cleaning up and maintaining organization across your spaces.

What business problems are you solving with the product? What benefits have you realized?

We work with a lot of different clients with different environments. It's important that our staff can find information quickly while customers are on the phone. Confluence makes it possible for us to have a shared knowledgebase of all of our different client environments.

Confluence review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Worth the effort"

What do you like best?

Confluence has been incredibly helpful in sorting and storing information and resources for our team. Each page can be as detailed or as simple as you like and the search bar makes it fairly easy to find information when you need it.

What do you dislike?

It's not the most intuitive user interface. I've spent a lot of time searching for ways to accomplish different functions but it almost always takes a lot of digging around the internet to figure out how to get the tools to do what I need them to do.

Recommendations to others considering the product

Play around with the different macros and look around for communities online where people share the things that they have made with Confluence. Also, use templates early and often! They make your life so much easier.

What business problems are you solving with the product? What benefits have you realized?

We have so many resources for our sales team that it's impossible for the individual reps to keep track of everything. This gives them a one-stop shop to find and share all of the content that they need as well as giving insight into the other teams in our company and making it easier to collaborate across functions.

Confluence review by Andrew S.
Andrew S.
Validated Reviewer
Verified Current User
Review Source

"Ultra-Detailed Team Collaboration "

What do you like best?

I love the suite of tools that Confluence provides. We currently use the Confluence Wiki, JIRA and HipChat, each with their own unique features and benefits.

The Wiki works as our company encyclopedia. If anyone wants to know, "What did this specific document at this point in time?" We can pull it up in the wiki and provide them with the document(s) they're looking for. Although it can get quite technical, JIRA is, by far, the best project management software I've used in my career. It's based on the SCRUM system, which kind of game-ifies your workful, and dare I say, makes it a little fun.

HipChat is the Confluence's version of Skype, which makes inter-departmental communication a whole lot easier. The ability to create "rooms" for certain projects is also great.

What do you dislike?

As robust as it is, Confluence requires some serious planning and time to set up for your team and their specific needs. If you've got a web-development wizard on staff, this can be cake. If not, it seems like you can set yourself up for a lot of error and miscommunication down the road. That being said, I've never been the one to set up Confluence or communicated with their support staff, so take this with a grain of salt.

Recommendations to others considering the product

I highly recommend using Confluence, whether you've got a team of 5, 50 or more. It tracks everything and keeps all users accountable for the tasks they're assigned to.

As robust as it is, Confluence requires some serious planning and time to set up for your team and their specific needs. If you've got a web-development wizard on staff, this can be cake. If not, it seems like you can set yourself up for a lot of error and miscommunication down the road.

What business problems are you solving with the product? What benefits have you realized?

We've made, and still are making, our workflow as simple and streamlined as possible with JIRA. Without it, I couldn't imagine how slow and tedious it would be to finish projects on time. I've realized that keeping track of projects and keeping people accountable is an obvious benefit, but JIRA just enhances this benefit even further.

Confluence review by Tiffany N.
Tiffany N.
Validated Reviewer
Verified Current User
Review Source

"Great place to start a Knowledge Base"

What do you like best?

I love the ease of moving from page to page. The search logic makes it easy for me to find documents that I need. Since our company has been building these pages for years, there's a whole lot of data there. You can build a pretty good library of documents and pages with an ease of a click.

What do you dislike?

There's not much that I dislike about this. One minor thing would be if the page would save automatically after 5 minutes or so. A page has timed out before and all my progress has been lost.

What business problems are you solving with the product? What benefits have you realized?

Having a located place for all products and for all teams. It's important for us to organize our documents since we split the team across two different locations and it makes it a lot easier for us to share this data.

Confluence review by Paul S.
Paul S.
Validated Reviewer
Verified Current User
Review Source

"Good for internal wikis, but not much else"

What do you like best?

Confluence is strong for keeping our team in sync with internal process docs that can be referred to and refreshed when needed. Collaboration is made easy with easy real-time editing, and it is also very simple to search and find and previous docs.

What do you dislike?

It's difficult to visually display more than just plain-text, including any necessary graphs / charts. For this reason, it's hard to customize your internal docs with visuals that would better explain processes. Also, the UI can be difficult to navigate, as many of the elements are hidden and it takes a bit of playing around to get used to using it.

What business problems are you solving with the product? What benefits have you realized?

We highlight our key internal docs in Confluence, and everyone on our team knows to go there to find them. This has better disseminated information across all internal squads.

Confluence review by Teymur O.
Teymur O.
Validated Reviewer
Verified Current User
Review Source

"Great tool-Easy to use"

What do you like best?

Atlassian Confluence is great team collaboration tool that is providing perfect features to customize your workspace with awesome templates. It is the easiest and best way to every member of company to view and edit all important information on one place. Search functionality is perfect and it keeps you to be organized.

What do you dislike?

Working on the macros is little bit difficult, sometimes we face with the scrolling bugs. Plugins are bit pricey.

Recommendations to others considering the product

The best part it is being accessible from everywhere and any device. Needs to try.

What business problems are you solving with the product? What benefits have you realized?

Confluence allowed us to combine our whole department and other ones to keep organized and it become the main key to communicate with each other. It can help you to improve the effectiveness and helping to avoid wasting time. Good integration with JIRA

Confluence review by Arvind S.
Arvind S.
Validated Reviewer
Verified Current User
Review Source

"Best way to have a repository of files to be shared across globe"

What do you like best?

The best thing about confluence is it enables access to the important files across globe. Not only is it secure but its so easy to use and have a structured repository of important project documents. Best tool for a highly organized and efficient team

What do you dislike?

There is not much to dislike about this. If pushed, I would prefer it to have excel embedded on to the confluence system

Recommendations to others considering the product

Best tool to have for cross continental teams

What business problems are you solving with the product? What benefits have you realized?

Earlier, there was too much effort and hassle to set up a common architecture of server that can be accessed across globe. Even after that, there is always an issue of speed when physical server in a place is made to be outside the hosted country. All these issues are addressed easily by confluence

Confluence review by Matt B.
Matt B.
Validated Reviewer
Review Source

"The best tool for sharing and storing documentation"

What do you like best?

I have deployed Confluence in every environment that I've been a part of. It's the best tool for sharing and storing documentation across teams thanks to its robust permissions tools, large assortment of content templates and a marketplace with thousands of add-ons that offer even more functionality.

What do you dislike?

The pricing structure for the on-prem deployment is such that small businesses cannot easily afford licenses for all or even most of their users, making it less than ideal as an Intranet solution. If there was a tier that covered 11-100 users for less than the $5100 sticker price, I would have gladly utilized it in even more environments.

Recommendations to others considering the product

Explore not only the many plugins available in the marketplace, but also Service Desk and JIRA. These platforms, when used for helpdesk management and bug tracking respectively, really allow you to unite the entire spectrum of IT issues in one tightly-integrated set of tools.

What business problems are you solving with the product? What benefits have you realized?

Confluence excels at organizing documentation, and to that end it has allowed me and my teams to store and recall critical notes even years after the fact. This is especially helpful when diagnosing those pesky one-off IT issues; no longer do you need to scrape through archived e-mails, share drives and search results. In less than a minute, you can ensure that important user guide or tech note does not fall off the face of the earth.

Confluence review by Jared M.
Jared M.
Validated Reviewer
Verified Current User
Review Source

"Great Place to Keep Information Company-wide "

What do you like best?

Confluence really keeps our company connected. Rather than having to reach out to stakeholders of a certain department or project, Confluence gives you the ability to find information on your own. It also allows us to collaborate with the team, each from our own computers.

What do you dislike?

In my opinion, the part that could use the biggest upgrade is the search feature. It helps to structure your account correctly to make it easy to navigate, but sometimes you just need to search for information in your Confluence account. When I do search, it seems that the relevant information is a page or two away.

Recommendations to others considering the product

Great software that empowers employees to use their resources and collaborate. Recommend.

What business problems are you solving with the product? What benefits have you realized?

We're collaborating more than ever before across multiple timelines, and giving our employees a place to store resources and important information.

Confluence review by Jessica J.
Jessica J.
Validated Reviewer
Verified Current User
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"Game changer for CS!"

What do you like best?

I like being able to keep everything for my team in one place. We used to have one place for FAQs, another place for meeting notes/general updates/links, etc. Having one place to point the team toward that is also accessible by other teams is very convenient.

What do you dislike?

It is a little confusing to use at first. Thankfully I was able to find a few YouTube videos that helped walk me through the process. Those were so helpful!

What business problems are you solving with the product? What benefits have you realized?

It helps all of our teams get on the same page about company policies. It helps us empower our CS agents to answer questions because they have one place in which they can find the information necessary to best help.

Confluence review by User in Fine Art
User in Fine Art
Validated Reviewer
Verified Current User
Review Source

"Confluence helps us keep information up to date"

What do you like best?

we use confluence for landing pages for different customers. Rather than wait for the web design team to update pages, we control the content. We can update any time as needed. And, anyone on the team can make updates.

What do you dislike?

I don't see a downside to this. We can add links, attach documents, insert graphics; we can basically use this platform to provide all of the onboarding information that customers need. I also don't know of a peer platform that offers this same functionality.

Recommendations to others considering the product

Please try it, You will be glad you did. It is very intuitive and has great functionality, and will help you take control of your messaging.

What business problems are you solving with the product? What benefits have you realized?

The main problem was updating landing pages. We had to send requests to web team, wait for them to review and them update. Instead, we can update our own content at our convenience. This allows us to keep the content updated, and allows us to quickly respond to customer feedback.

Confluence review by Giuseppe M.
Giuseppe M.
Validated Reviewer
Verified Current User
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"Team collaboration without effort"

What do you like best?

— Centralization gives the team a single source of relevant information.

— Centralization enables documents to be detached from individuals and teams, which can increase accuracy.

— Centralization also allows your teams to know where to look when they are working on incident resolution, saving them brain cycles at 3am when a server goes down.

What do you dislike?

The decision from part of the Atlassian team to remove the markup mode from Confluence and decide to leave only WYSIWYG mode... the UI and Design is so bad that I try to use it as little as possible.

The fact is, the UI is difficult to intuit. The support site does not include enough visuals to help with explanations. I don't understand why the support sites entries fail to include adequate visuals when attempting to explain any Atlassian product, especially since the difficulties are with the visual aspect and workflows.

Recommendations to others considering the product

Confluence is a great collaboration platform and wiki, but it takes more than a great tool to ensure successful knowledge management. Remember that it depends on the people who use it and how much they love their collaboration platform, and how they can benefit from the content provided there. This is vital to making your collaboration platform a success, and motivating users to contribute and share their knowledge.

What business problems are you solving with the product? What benefits have you realized?

Confluence is a wiki, allows anyone to create and edit pages, and keep track of changes. It is a very powerful tool with many characteristics, here I only include those that I consider the most used.

Being an Atlassian tool, the JIRA link is complete, allows you to copy and paste content, include JQL filters, or even create JIRAs from the page itself.

Confluence review by Alexandra H.
Alexandra H.
Validated Reviewer
Verified Current User
Review Source

"Using Confluence in the Workplace"

What do you like best?

I really enjoy being able to review and locate company resources easily and efficiently. Confluence allows our company to share training resources, personal stories, and insights into company development and growth. As a poster to Confluence, the editing is easy and user friendly, allowing me to put together a resource for my team, easily link pages, and include all of the information I need to. The expand sections are my favorite for keeping a nice, clean page appearance while also making the page incredibly informative.

What do you dislike?

The left sidebar for navigation can sometimes be difficult to navigate. Some features such as this seem a bit outdated compared to other platforms. Sometimes the search feature can provide too broad of an answer.

Recommendations to others considering the product

This tool is extremely beneficial to company procedures and training, but it has to be used to truly see the effectiveness. I had used Confluence at another company, and with a lack of resources posted, I did not get the same value out of the product as I do at HubSpot.

What business problems are you solving with the product? What benefits have you realized?

Confluence helps me stay engaged with every aspect of my company. I am able to easily find answers to my questions through searches, and being able to "watch" pages and receive email updates keeps me informed without have to do regular searches.

Confluence review by Sarah G.
Sarah G.
Validated Reviewer
Verified Current User
Review Source

"Confluence eliminates the need to know a guy to get IT help in a big office"

What do you like best?

I like that users can keep track of their own requests, and even assign them to colleagues in some instance. This has proven to be a useful feature because sometimes only the user putting in the ticket knows who they want to assign the ticket to. As in, sometimes it takes a few days for the IT service desk to find the correct person to assign a ticket. Being able to assign a ticket to a specific user eliminates this.

What do you dislike?

There is not much to dislike. In fact, we recent upgraded and that helped with the interface and usability a lot. I wish the users could view tickets after they are closed for learning reference.

Recommendations to others considering the product

Especially useful for large organizations who would like their IT needs to be met across the country. As long as everyone is on the same server, everyone can put in tickets and make requests through this platform.

What business problems are you solving with the product? What benefits have you realized?

We are able to field so many IT requests in a large organization. We are able to help colleagues working all over the country from a single help desk. We even have implemented shifts so someone is at the service desk 24/7. Working at 3am and your computer crashes? Put in a ticket through your phone and there is someone there to help.

The discussion function is also helpful. Because problems are not always about check boxes, we are able to utilize the chat function on a single ticket. The email alerts are helpful when checking in with a ticket for discussion.

Confluence review by Fernando H.
Fernando H.
Validated Reviewer
Verified Current User
Review Source

"Asynchronous communication for win"

What do you like best?

Inline comments are amazing, they are a great collaborative tool for many teammates review and share thought in pages.

What do you dislike?

Sometimes is not so easy to find the best edit solution for a given task on Confluence. I expected more intuitive flow and interface, to not have "to think a lot" to figure out how to use it properly.

Recommendations to others considering the product

In my opinion, it is worth the investment acquiring Confluence if your team uses its collaborative tools, like page comments, inline comments, e-mail alerts and integrations. If you want only a place to store information (pages), without team interaction, you will not use all Confluence power and maybe it is not the best choice for your need.

What business problems are you solving with the product? What benefits have you realized?

Definitely Confluence has a strong advantage in asynchronous communication. My company's employers use pages to add information and share among the teams to comment, discussing and exchange ideas. This kind of communication saves a lot time avoiding wasting time with meetings, mainly for remote teams/people.

Confluence review by Kelly M.
Kelly M.
Validated Reviewer
Verified Current User
Review Source

"Great Documentation and Collaboration Platform"

What do you like best?

This software allows you to collaborate on documentation and set tasks or "watch" documents that get updated. You can also allow anonymous access to pages that you decide in order to give visibility to other areas of the company where a license might not be needed or make sense.

What do you dislike?

I am not a huge fan of the user interface as it seems a bit boring. The core features are great but sometimes you'll need to buy a third party plugin (example: workflow)

Recommendations to others considering the product

Sign up for the trial in the cloud. It's quick and costs nothing. It can be overwhelming at first to wrap your head around so I would suggest reading the documentation first.

What business problems are you solving with the product? What benefits have you realized?

We are solving our documentation problem. With this system we hope to capture each area's servers, processes, and training. This system provides a wiki-like platform where you can collaborate on pages in real-time like Google Docs.

Confluence review by Lauren K.
Lauren K.
Validated Reviewer
Verified Current User
Review Source

"Confluence keeps me sane."

What do you like best?

Confluence equips our team with tools to improve communication and efficiency.

I love using meeting notes to document important conversations & set next steps. It's very helpful being able to look back on a previous conversation to see if any important decisions were made.

I used Confluence to create an "internal knowledge database" for my team. It has saved all of us time-- instead of bothering each other with questions, we can each search in Confluenc for the answer.

Confluence is my project management tool. I use it to create project briefs, set timelines, assign tasks & due dates to teammates, etc.

Overall, I'd recommend Confluence to anyone. It's a robust organization/communication tool that's extremely user-friendly without sacrificing visual appeal.

What do you dislike?

I wish there were even more visual element options. I also wish Confluence integrated more with Slack.

Recommendations to others considering the product

If you like being organized & getting your team on the same page, do it! Read the onboarding docs so you can make the most of your account.

What business problems are you solving with the product? What benefits have you realized?

Confluence saves us time & money by eliminating redundant communication. Using Confluence to document frequently asked questions, meetings, decisions, processes, etc., we've saved time explaining the same thing over & over (or asking the same question repeatedly).

Now that my team is equipped with our internal knowledge base, they spend less time scouting the internet / asking me for help with their questions. They now spend more time on the phone with clients, generating revenueZ

Confluence review by Vladimir K.
Vladimir K.
Validated Reviewer
Verified Current User
Review Source

"Help Docs that really help!"

What do you like best?

Can create detailed step-by-step guides even if you are not a pro web-designer but have an idea how should look to be understood by new users.

Use not only text and bullets lists, but embed screenshots and video-guides for engaging "how to" stories.

Can easily link to an email and share with a user so that he can go further and find more options, as I can sequence articles.

What do you dislike?

Well, it is not a true website and there is no an option to call support for more details (or I did not find it so far).

Recommendations to others considering the product

Want to share information with others and present your product? You are at a right place.

What business problems are you solving with the product? What benefits have you realized?

Keep up to date articles about our products and "how to" guides so that our customers can easily found answers. There is not need to write long explanations every time you get a question, just share a link to an article. Also, it saves time (during a call) if a customer is not computer savvy and prefers to follow instructions, which he/she can look at.

Confluence review by Abby N.
Abby N.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Useful Content Collaboration Platform"

What do you like best?

Confluence allows for quick and easy document creation to track project tasks and other important company information. Its search functionality is really helpful since the amount of content housed on the platform can be overwhelming. It also plays nicely with other Atlassian products, such as JIRA. And it has tagging capability, so you can alert specific individuals of an assigned project task or resource.

What do you dislike?

It's hard to keep track of all content in Confluence. There are ways to stay organized with parent and child pages, but the sheer volume of content housed on the platform can make it hard to find what you need.

What business problems are you solving with the product? What benefits have you realized?

We use Confluence as our main content collaboration hub. Important company information and resources are housed there, along with specific project plans and timelines.

Confluence review by Eric J.
Eric J.
Validated Reviewer
Review Source

"Communicate & Collaborate with ease"

What do you like best?

Confluence is great for ensuring that ideas, documentation, requirements, RCA's and just about anything else you can write down is stored and displayed for your entire team / organization to collaborate on.

What do you dislike?

There's not much to dislike other than the plugin's and their various pricing. So you have to really do some research to ensure you get a quality plugin at a price which is doable for your organization. The good news is that most offer free trials.

Recommendations to others considering the product

Try out the trial on a cloud based system first. Then if needed consider going to a self hosted environment if you are above $50 users as you'll find a cost savings overall and in the plugins.

What business problems are you solving with the product? What benefits have you realized?

Confluence really allows our teams to collaborate not just on a single document but on entire groups and sections. Also since the collaboration is on demand we can each work on something, be updated on the changes and then followup and do what we need to.

Confluence review by User in Investment Banking
User in Investment Banking
Validated Reviewer
Verified Current User
Review Source

"A great tool for team collaboration"

What do you like best?

It's very easy to use for people who are familiar with Wikipedia. People can create, modify pages as well as the relationship between different pages. Very convenient for teams that want to have a shared documentation.

What do you dislike?

Every time there is an update on the certain pages (the pages that are related with you), I would receive an email notifying about it, which could be kind of annoying sometimes. But I believe there is some way to have the settings to get rid of these notifications.

Recommendations to others considering the product

An excellent and easy tool to use for team collaboration and knowledge sharing. The CSS templates are also included within Confluence so that users can style and format their pages as they want. Confluence also provides API which gives users ability for expansion usage.

What business problems are you solving with the product? What benefits have you realized?

Confluence is really a good tool for team collaboration. With Confluence, teams can create, modify shared documentations as they want. People from other teams or departments can also refer to these pages to gain knowledge that they want to know.

Confluence review by User in Information Services
User in Information Services
Validated Reviewer
Verified Current User
Review Source

"Incredibly helpful collaboration tool"

What do you like best?

- Easiness of use and fast onboarding

- Very flexible user management

- Deep integration with JIRA, for example, instant JIRA issues creation from a Confluence page

- So much more additional functionality with add-ons - both free and paid

- Fast and accurate 'Live search'

- Very useful predefined page templates, like Meeting Notes, Retrospectives, Product Requirements, etc.

- Dozens of 'Macros' that help you to enhance the content of the pages, interlink it and make more dynamic

What do you dislike?

- So much useful features are only available with paid add-ons (like connection with MS Sharepoint)

- Not very smart built-in 'Labels' macro, had to replace it with paid add-on

- Not very smart way of working with tables, had to use a paid add-on for that

- iPad app looks cool, but kind of lame when it comes to real text editing. I always use a tablet during meetings to take notes directly to Meeting Notes in Confluence. And it seems that just using Google Chrome to access and edit Confluence pages work better.

What business problems are you solving with the product? What benefits have you realized?

The major problem we were solving as Project Management Office is to combine and consolidate all project related information in one place with an easy access for all stakeholders and with an easy way to manage this data for project managers. The benefits are all that I listed above:

- a single point for everyone in the office to go to when they need to get project updates or specific info on their parts

- an easy and very modern tool for project managers and project teams to create and maintain project data, as well as to collaborate during projects completion.

Confluence review by Ami B.
Ami B.
Validated Reviewer
Verified Current User
Review Source