Confluence

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Confluence review by <span>Hatim B.</span>
Hatim B.
Validated Reviewer
Verified Current User
Review Source

"Our central tool for sharing architectural documents"

What do you like best?

With Atlassian Confluence, we create and share using a rich content editor hosted in a web browser, architecture documents. We can olso write a several kind of information like project plans, or meeting notes.

The content is organized arround spaces et pages, witch include differents kind of support (text, graphics, etc.). Everybody can contribute by writing a inline comment about a file or page or asking for more details about a subject.

The hierarchical structure of pages keep the infrormation organized as well as accessible.

This tool help us to centralize informations witch was lost in several places (shared folders, emails, document bases, etc.)

We created spaces didecated to applications, and for each project we created a new version. We reuse or update existing artfacts or create a new ones if it is necessary. Differents teams can share and paricipate on the inline works.

When the current version is finalized, it becomes official, and it is visible to everyone.

What do you dislike?

If you want to complete this tool with other compatible adding from confluence marketplace, you must be care about your choice.

Backtracking may be impossible or very difficult. Some adding are not free and some are better than others.

Recommendations to others considering the product

We recommend this tool.

What business problems are you solving with the product? What benefits have you realized?

Without confluence, versioning of architectural documents was difficult. The reuse of the artifacts was manual, and the sharing was not satisfactory. Now information is organized, shared and collaboration is effective.

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Confluence review by <span>Tara H.</span>
Tara H.
Validated Reviewer
Verified Current User
Review Source

"Collaboration Becomes 2nd Nature"

What do you like best?

Confluence allows for real time documentation and collaboration for teams of any size. The linkability for users allows for referenced locations, information, documents, etc. to be clickable, searchable and immediately shared. This has revolutionized how we handle project management, group announcements, training and on-boarding.

What do you dislike?

It can be a bit glitchy at times- won’t save a new version or crashes and has to be reopened. But versioning features allow for recovery. SAVE OFTEN!!!

Also, this is not a formatting rich environment. If you like the basic look and feel of information sharing and don’t care about too many stylistic graphics, you’ll enjoy this environment.

What business problems are you solving with the product? What benefits have you realized?

Communication and collaboration solved. Documentation is a breeze if you can build a basic file structure.

Easy for new hires to search, learn and become early contributors rather than having to learn complex, legacy systems or locations. Think of it as a giant, interconnected team whiteboard with unlimited file cabinets that can be instantly searched.

What Team Collaboration solution do you use?

Thanks for letting us know!
Confluence review by <span>Alexis T.</span>
Alexis T.
Validated Reviewer
Verified Current User
Review Source

"Confluence for workgroups and collaborative content"

What do you like best?

Maybe the easy setup is one of the key feature and the natural integration with JIRA works fine. It is really easy of use for basic users. The templates for software development teams fits for many kinds of projects with minimun adjustments

What do you dislike?

The way that Confluence manage permissions is very limitated. The template features are really limitated too. The worst is that you can't develop a site templates to reuse them, then you need to rework a lot for special sites, like project management.

Recommendations to others considering the product

if you need a quick tool to share knowledge and content with less tha 10 groups and you are not thinking in a tool with a lot content features, don't need DRM and items like that, Confluence could be your choice

What business problems are you solving with the product? What benefits have you realized?

We could use a useful knowledge base site to integrate with JIRA Service Desk.

Adding some plugins, we could document project executions and product specs. The simultanusly collaboration feature works really good, then we work on meeting notes and documentation at the same time, even when we are on different places or buildings.

Confluence review by <span>Edyta B.</span>
Edyta B.
Validated Reviewer
Verified Current User
Review Source

"Great free collab workspace"

What do you like best?

Conflunace is a great workspace that allows you to keep all your docs in one place. It's easy to set up, navigate and use. It has decent visual tools, interlinking and ability to set up permission for access are a big plus.

What do you dislike?

It's rather hard to customize pages, and the navigation or set up of it is very confusing at times. More than several times load time was less than ideal. While it's fairly straightforward to use, it does require training and learning, since it can be confusing at the beginning. .

Recommendations to others considering the product

It could be a rocky start and may require training, but it's a great product especially if you use JIRA

What business problems are you solving with the product? What benefits have you realized?

We use Confluence as a central source for new hire documentation, to keep track of sprints, releases and retrospectives. Our QA keeps test plans and QA results along with release dates, so we can interlink them to the sprint overview for ease of access.

Confluence review by <span>Andrew R.</span>
Andrew R.
Validated Reviewer
Verified Current User
Review Source

"Great for setting up goals for the team"

What do you like best?

The fact that it can be customisable meaning that in the end all the team can collaborate and work with the product. Makes it much easier to be able to have a clear and concise place to be able to actually know hwat each of the team are doing

What do you dislike?

I have found that sometimes it can be slow to respond and the rate in which certain things load can make it quite slow. I have also found out that the search functionality could be improved, it sometimes does not bring back the features that we are needing. Creating a new confluence page sometimes can be a bit of a pain when starting from scratch.

Recommendations to others considering the product

As long as you are clear from the start then it is a great tool - You only get out what you put into the system I believe. We are using it in a clear and concise way so that all of our team know it is not a discussion forum but more of a forum whereby it is clear what we are working on

What business problems are you solving with the product? What benefits have you realized?

Full development of our system. The collaboration system is a lot more transparent for the team. Also means that any discussions are kept off this page so that we know that this is a clear place for actual product development and not an area whereby people are discussing back and forths - this is more of a clear definition for us.

Confluence review by <span>Richard L.</span>
Richard L.
Validated Reviewer
Verified Current User
Review Source

"A powerful, customisable package that may be more than you need"

What do you like best?

We use other Atlassian tools so the integration between them is very valuable for us. Confluence at it’s most basic is a simple tool to use with a lot of flexibiliy for displaying various types of content. We were easily able to set up knowledge centres or simple task lists. Being able to watch pages and be notified when they’re revised is essential for team collaboration.

I’m a fan of the new interface they recently launched, it makes the service more approachable and exposes key functionality.

What do you dislike?

We use the hosted Cloud service and whilst not terribly slow there can be some delays at times. I also had some frustrations with formatting content but most were resolved with some care. I work for a small business and the sheer number of features can be overwhelming. Be they general use, set up of spaces and pages, or administration of the platform itself - there is a lot to take in which may be better suited to larger businesses.

Recommendations to others considering the product

It’s a difficult tool to trial as you’ll only see the true benefits of it over the long term. the cloud hosting is very good value for small teams so it’s worth giving it a try (I think prices can rise quickly as you add more people but you’d need to check) but it’ll only be as good as the effort you put in.

What business problems are you solving with the product? What benefits have you realized?

It allowed us to centralise documentation and have a collaborative platform to aid project lifecycles.

Confluence review by <span>Ian C.</span>
Ian C.
Validated Reviewer
Verified Current User
Review Source

"Confluence "

What do you like best?

The ease with which you can create and share content. The look and feel of the interface. Confluence provides a refined UI with nice touches. The marcos are easy to use and become second nature. Support is excellent and the application has been remarkably stable.

What do you dislike?

There's not much to dislike in the context of our requirements. Areas where enhancements would be most useful include integration with major file sharing services such as Box and OneDrive. There are plugins for Box and Google Drive but they need improvement. Integration with external calendars such as Exchange would be nice. It might be available with Atlassian's Calendar app but that is too expensive for us. We'd also like to see easier integration between cloud-host HipChat and server/local-hosted Confluence.

Recommendations to others considering the product

Try out all the other apps that might fit your requirements. Consider your resources and requirements. What works for one organization might not for another. WE started with close to 20 candidates and honed in on 4. Confluence was our top pick after vigorous review baed on our needs and resource availability.

What business problems are you solving with the product? What benefits have you realized?

Knowledge sharing within our organization was the number issue we sought to address through our Confluence implementation. We've accomplished that thanks in large part to the use of Confluence. As with any other project user and leadership buy-in were more critical. However, in this case, software did not get in the way and actually helped us because of it's functionality and design.

Confluence review by <span>My N.</span>
My N.
Validated Reviewer
Verified Current User
Review Source

"Very good tool to track the flow of workload! Better than Sharepoint."

What do you like best?

It is a nice adjunct to Smartsheet for those who use that for their project plans. We just keep a link to Smartsheet on the home page of each project.

Confluenceis so much better tha sharepoint, or even google docs or dropbox. (if your company and you are using that software, please consider switching. Do not have to thank me). The reason is the consolidated meeting action items, the ability to create Jira tickets from highlighted text make it so convenient, handy, and productive. It suppports Smartsheet as well. Very easy to edit as well.

What do you dislike?

I think sometimes it's a bit buggy, which can be annoying haha. Also, the search is not quite good. I know I am asking for a lot because the software is already so helpful. but if they can fix these, it's gonna be perfect.

What business problems are you solving with the product? What benefits have you realized?

The best collaboration tool. I have been using it for different activities like project planning, project & team management, requirement gathering, scheduling, team collaboration which are accessible on both web and mobile making the work activities fun and focusing on other project specific activities leaving all other things to confluence.

Confluence review by <span>Élodie M.</span>
Élodie M.
Validated Reviewer
Verified Current User
Review Source

"Data centralization for everyone"

What do you like best?

What I mostly like with Confluence is the data centralization it provides us. With a smart page arborescence, you can easily organize your business documentation and find what you need.

It is also a tech oriented tool which means that all the templates and type of pages offered by Confluence are made for IT projects. We use a lot the "requirements" page and it has very much helped our team to understand the big picture of a project and be user-oriented.

Finally, since we use JIRA, we usually link our issues in the Confluence page which is updated whenever an issue status changes. We do not need to manually update our documentation and this is time-saving!

What do you dislike?

However, it can be hard sometimes to format a page and insert links or files. Images can't be positioned as we want it to and they only have 3 different sizes. This is why, despite the great centralization it provides us, we consider it as a little bit archaic in terms of formatting. If Confluence could be as easier to format as a PPT document for example, it would be outstanding!

Finally, even if Confluence offers a good page arborescence, it can be hard sometimes to find the right page you are looking for. Some are hidden if not linked to a group. And the home page is not very useful.

Recommendations to others considering the product

If you have multiple product lines or just need a one-time place for your product documentation, Confluence is a great tool.

What business problems are you solving with the product? What benefits have you realized?

With Confluence, we are avoiding spreading documentation and data across different tools. It allows us to have a one-time place where all our documentation and ideas can be put and that the tech team can use as reference.

Our UX designer and product manager use it a lot since we write all our requirements in Confluence.

Confluence review by <span>Alexander C.</span>
Alexander C.
Validated Reviewer
Verified Current User
Review Source

"Easy to setup and use team collaboration software."

What do you like best?

The ease of use from setup all the way to daily maintenance of pages is very straight forward, easy to see version history on pages for accountability. Watch pages and alerts are straightforward and easy to use. Setting up automated checklist for new pages is easy and improves accountability between team members.

What do you dislike?

Not much, a media wiki book is very helpful unless your a power user of previous wikki software. Depending on size of your org keeping up with unified styling and page hierarchy can be a little overwhelming.

Recommendations to others considering the product

Some minor knowledge in markup language is very helpful. In general if you can edit a wikipedia article then you can manage Confluence. its best to set up clear style guides and branding when first setting it up rather than trying to clean up pages after the fact.

What business problems are you solving with the product? What benefits have you realized?

The passing of tribal knownage down though the company. Easy to search pages help new employees to search for obscure problems and categorize one off solutions as found. Team collaboration and task checklists is very useful and the other primary function of the software.

Confluence review by <span>Spencer H.</span>
Spencer H.
Validated Reviewer
Verified Current User
Review Source

"Fairly easy to use but could have more features"

What do you like best?

The articles have a very basic layout and are easy to create. You are also able to vote on different things to easily create prioritization. Being able to add comments and and have a conversation about the article is also very nice and an easy way to document what has happened and what needs to happen.

What do you dislike?

This may just be because of how my company is using it but it's not very user friendly when trying to search for specific articles. I wish there was an easy way to get to the article that you need. It seems like you either get too many results that are impossible to comb through or you do not get enough results so you can't find what you need.

Recommendations to others considering the product

This can work great as a centralized place to put all your knowledge on different topics. It can be used as a reference tool for new employees to help get them up to speed. It is also great for the long-term employee to use when you just can't remember little details.

The biggest thing that will hinder your usage and make Confluence seem useless is if you do not keep it updated. As you begin implementing Confluence make sure that you have a plan in place to get consistent updating happening. If it is not updated it will quickly get outdated and your companies usage will go down.

What business problems are you solving with the product? What benefits have you realized?

We put implementation method articles and they are very useful when working with new customers

Confluence review by <span>Richa B.</span>
Richa B.
Validated Reviewer
Verified Current User
Review Source

"Best content collaboration software"

What do you like best?

Confluence is content collaboration software that changes how modern teams work. It has a Knowledge base to easily publish, organize, and access information in one central location so one can help their customers help themselves. It also has Team documentation feature which makes it a great tool.

What do you dislike?

Here are dislikes using Confluence for collaborative knowledge management and documentation. It has EXCESSIVE ACCESS RESTRICTIONS, MULTIPLE USERS SHARING ONE ACCOUNT, Cant DISABLING THE COMMENTS FEATURE, NEGLECTING CONFLUENCE UPDATES AND PERFORMANCE and PUTTING EVERYTHING ON ONE PAGE. I wish the cost of the license was less so that more users could be added to the platform free of cost. Other softwares like Jira have a cheaper license and many users can use the software to collaborate and track project management board along with issue management with tickets, epics and integration with repositories like github and email support.

Recommendations to others considering the product

Confluence is a better tool and more suited to the needs. Very happy with the features in the product. Would 100% recommend to others

What business problems are you solving with the product? What benefits have you realized?

Great tool for collaboration and having all information present at one place for easy access for customers and users.

Confluence review by <span>Grace M.</span>
Grace M.
Validated Reviewer
Verified Current User
Review Source

"New Confluence user, tentatively impressed"

What do you like best?

We've just started using Confluence to store and share information, and I like it a lot so far. It's a nice, easy-to-use interface, and it has a lot of functionality that I didn't realize it had when I first started using it. It allows for easy collaboration for several types of things, and I appreciate the version control abilities.

What do you dislike?

The only real issue I have with Confluence is that it hasn't been easy for me to figure out what else it can do. Some of the features seem kind of "hidden."

Recommendations to others considering the product

I would definitely recommend giving Confluence a try, and familiarizing yourself with the capabilities as you do, because it's actually capable of more than is immediately obvious.

What business problems are you solving with the product? What benefits have you realized?

We're using Confluence to collaborate on and share information The current benefit is that we're using it to keep up to date and share the translation availability of our product, which has been very internally valuable.

Confluence review by <span>Lahn B.</span>
Lahn B.
Validated Reviewer
Verified Current User
Review Source

"Confluence for Team Collaboration"

What do you like best?

Confluence is great for collaboration and having a central location for you notes, documentation and projects. I like how I can "watch" a page and be notified of changes. I like the ability to be able to restore previous page versions as well as seeing who made revisions and when.

What do you dislike?

I would say the one thing I like least, is that many of the macros are "add-ons". Users may not be aware which of those macros have expired until they go to use them.

Recommendations to others considering the product

When using Confluence, set standard practices within your company. It is easy to find old attachments and old pages. If you use JIRA, then having Confluence Team Collaboration is a good match.

What business problems are you solving with the product? What benefits have you realized?

Having 1 spot for all to collaborate and 1 knowledge bank. This also works well for remote users. The auto-timing stamping on the pages of when updates are done makes it easy to find out when the page was last updated and no worry to reply on users to timestamp.

Confluence review by <span>Don D.</span>
Don D.
Validated Reviewer
Verified Current User
Review Source

"Confluence helps keep our team on the same page"

What do you like best?

Confluence helps solve the problems of needing a knowledge base as well as work spaces for our employees. We can host our documentation for our customers or have spaces for internal access only. We also love the questions plug in which allows us to interact with our customers, and for them to interact with each other.

What do you dislike?

The search feature is lacking. It would be better off if we used a custom search engine instead. There are times when you get a lot of results do to past iterations of pages showing up, this ends up almost duplicating the results. In addition, if you lock it down for customers, it might not give enough results. That can frustrate the customers.

Recommendations to others considering the product

They are a great company to work with as they help get the information to your team and customers quickly. They have a lot of flexibility which can help make the software look and feel specific to your company. It is great for sharing information such as announcements, conferences, and new details about our software. You can also archive older information so customers who have not yet upgraded will have access to documentation they still need.

What business problems are you solving with the product? What benefits have you realized?

We can host our documentation and customize the layout to make it easy to find. In addition, it makes a great portal for us to share ideas with customers while they provide feedback.

Confluence review by <span>Susannah F.</span>
Susannah F.
Validated Reviewer
Verified Current User
Review Source

"Great Collaborative Software for a team"

What do you like best?

collaborate on all levels, share with co-workers, get feedback. Post lots of documents and update changes. You can get lots of feedback and send regular updates without disturbing work.. Great customer service. Highly useful.

What do you dislike?

can be overwhelming and sometimes hard to find what you need to edit. Can easily subscribe to updates you may not really need. lots of emails. Customization can be tough. Very basic and bland UI. It is an expensive software to invest in as a small start up company.

Recommendations to others considering the product

be patient in learning the process, figure it out, what works best for you and your team to collaborate effectively. There is a lot to learn. start with the basics of what your needs are first. explore and then add more. use your team to work together

What business problems are you solving with the product? What benefits have you realized?

We are solving team projects in order to collaborate on projects to get work done and meet deadlines. Collaboration. Also our company is small and doesn't have an internal intranet or an HR page so I use Confluence as our HR page to post policies and information. this has been very helpful for our employees. Working on projects and seeing timelines is very productive in order to meet deadlines and help customers. Use for planning and timelines and completing sprints and testing. Helpful for sharing work and getting feedback. Use for communication across multiple teams and develop better programs and helpful systems

Confluence review by <span>Mariann H.</span>
Mariann H.
Validated Reviewer
Verified Current User
Review Source

"Crowdsource & centralize your organization's knowledge"

What do you like best?

As a web-based tool, Confluence allows an organization to easily organize and maintain its knowledge and intellectual resources in a central place. As staff come and go, processes evolve, or new technologies are implemented, Confluence provides a valuable tool for an organization to track and support change management and knowledge transition.

What do you dislike?

Although Confluence offers a great deal of widgets to customize the look and content, the tool does not have a particularly robust HTML editor, which can be frustrating for power users who want to format the layout of the page.

Recommendations to others considering the product

Confluence can be used for more than just technical documentation. Encourage departments to use Confluence to document frequently asked questions in a central organizational resource rather than piece-mealed on separate websites. Confluence also has privacy settings, so it's great for documenting internal processes and procedures and restricting access.

What business problems are you solving with the product? What benefits have you realized?

Confluence allows our organization to document how to use software for academic and administrative purposes as well as specific tasks, processes, procedures, etc. within the greater campus community. Not only has this benefited our faculty, staff, and students, but we find that our resources have been cited and used by others outside the university. Confluence also allows us to provide self-service resources that can be used during non-business hours, which help our users help themselves.

Confluence review by <span>Danny H.</span>
Danny H.
Validated Reviewer
Review Source

"Confluence - Decent Collaboration Tool"

What do you like best?

Being able to easily create a page quickly and add in information so that it can be broadcast to all members.

What do you dislike?

Design of the application seems to be boring and outdated.

Recommendations to others considering the product

Definitely an application to try out if you need a decent collaboration tool with all the necessary features and functions.

What business problems are you solving with the product? What benefits have you realized?

Having to manage multiple products, different teams and various projects, it is difficult to keep track of products, customers, projects and internal teams. This is where Confluence is good at; it allows members of each team or multiple teams to discuss work, managers can input and record their decisions on projects and product related issues, engineers can create custom pages documenting technical information related to all the different products, other members of teams can then comment on documents, it has many feature to allow members to collaborate as a team.

Confluence review by <span>Luke B.</span>
Luke B.
Validated Reviewer
Verified Current User
Review Source

"Confluence is a useful, easy to use documentation software."

What do you like best?

The page editing options is easy to use. It allows creation of readable documentation without allowing too much freedom to create inconsistent design patterns.

What do you dislike?

Security can be cumbersome for sharing. I work a lot across departments and sharing documentation with users elsewhere is not always simple, especially for one time documentation use.

Recommendations to others considering the product

Documentation in this tool can easily get messy. Develop a quality structure before hand to ensure your are organized well. Also, use all of the features of Confluence. The ability to query SQL server for data is a huge time saver to update to date data without having to touch the same documents again and again!

What business problems are you solving with the product? What benefits have you realized?

We document reporting objects with Confluence and also document progress on enterprise projects. The tool allows us to query our database for current information. Through Gliffy, we can also incorporate design elements and definitions in the same document.

Confluence review by <span>Junyang X.</span>
Junyang X.
Validated Reviewer
Verified Current User
Review Source

"Tool for sharing information, tracking and milestones across organization"

What do you like best?

Allows for tracking and collaboration across organization. Great way to revision control and dissemination information, share documents for editing, tracking product development and milestones. It has become the central repository of our milestone marker documents as well as to provide inputs into product (and product marketing) documentation

What do you dislike?

All changes are committed right away and there is no draft or sandbox mode to help organize UI/look before publishing. Should be able to customize the feed to only most relevant people/spaces. File attached to spaces are not always obvious and sometimes hidden. Need some method of encouraging user participation

Recommendations to others considering the product

Try several versions and determine one you like, multiple UI changes over versions.

What business problems are you solving with the product? What benefits have you realized?

Information is often lost or buried in a mass of emails, having confluence allows a gradual building of knowledge base over time. The information is useful to a variety of people without having to be specifically targeted.

Confluence review by <span>Sabitha M.</span>
Sabitha M.
Validated Reviewer
Verified Current User
Review Source

"Usage of Confluence "

What do you like best?

It is platform for organizations to maintain , secure and share the documentations.User access can be controlled by Active directory access to the lower lever where one can restrict the usage of documents. Multiple level of access to documents like read, write and admin. It is easy to share documents from folder level and navigate to file level . It is easy to make GIF from the snapshot where new user can able to understand without going through the documents. PMO can share their meeting notes across the users.Easily can track team activity ,give feedback and sync with team.Easily invite users from UI condole

What do you dislike?

Migrating from other tools to confluence is little difficult. It involves user in editing the documents manually and validate. User has to adapt to new short cuts to edit the document . Confluence Enterprise application pricing is high

Recommendations to others considering the product

It is highly effective in handling all kind of documents including meeting minutes to large product documents and sharing with team, synch with the team, and review the documents by providing feedback

What business problems are you solving with the product? What benefits have you realized?

It is easily to install confluence on premise and integrate with active directory .Restricted access to team and made invisible documents to other teams. It is very effective in creating meeting notes, project plans, requirements documents, release notes, roadmaps, and more. Dynamically we can create multi media content .User can provide feedback to the notes uploaded. It is effective in creating organizations hierarchy structure . Confluence can be integrated with atlassian tools through the plugin.

Confluence review by <span>Natalia P.</span>
Natalia P.
Validated Reviewer
Verified Current User
Review Source

"Solid and powerful with some minor flaws"

What do you like best?

I love how confluence integrates smoothly with other altassian apps such as HipChat and Jira. Confluence's rich content editor makes it a lot easier for me to customize all of my documents and make them look exactly as planned. Another great feature Confluence has is it's spaces. The way you can organize and customize each space makes the whole office's project management more efficient.

What do you dislike?

I believe that Confluence is quite an expensive tool to have for a large number of people. It can get quite costly to have the whole office using confluence. Also, I find the search engine to be a bit clunky and inefficient, it does not run smoothly at times.

Recommendations to others considering the product

I would recommend making good use of Confluence's many integrations with other Altassian tools, it really makes life easier when you are using tools that communicate with ease with each other.

What business problems are you solving with the product? What benefits have you realized?

Confluence helps me and my collegues organize our different projects that are being developed in parallel. It is a great tool for small to medium sized teams that have tons of projects to manage at the same time.

Confluence review by <span>Leena M.</span>
Leena M.
Validated Reviewer
Verified Current User
Review Source

"Often frustrating but also very functional"

What do you like best?

It's great for collaborating and keeping information that everybody in your company can access. Lets you draw diagrams and do all kinds of fancy stuff you want to do. It does have a ton of features, and handles multiple people editing at the same time fairly well.

What do you dislike?

Search on it is absolutely awful.

I think the software is also pretty bloated. Atlassian tends to do that - their products do everything for everybody, which means they don't necessarily do any of it super well.

I've also lost some data before by not saving my documents which isn't ideal.

Recommendations to others considering the product

It depends on what you need, I would definitely consider other solutions first. I've had some short experience with Quip and it seemed pretty good as well.

It's very versatile and has a lot of features though, so it most likely does meet your needs.

What business problems are you solving with the product? What benefits have you realized?

We track pretty much everything we do in Confluence. I use it personally to keep track of different tid bits or things I learn, but we also use it to keep track of all of our projects, our architectural documentations, scoping documents etc.

Confluence review by <span>Russell S.</span>
Russell S.
Validated Reviewer
Verified Current User
Review Source

"Using Box to store research insights for product/design teams."

What do you like best?

Our entire company uses Confluence to store technical documentation and other internal documents. We used to keep our research in Evernote, which had some great search capabilities. But, we moved to Confluence because all of our employees were already using it on a daily basis. This made it easier to share our research insights much more broadly. Some of the built-in macros make it much easier to curate content related to specific topic areas–e.g., creating a list of pages based on labels. This makes it so that research consumers don't have to do as much work to find what they need. The ability to organize content into spaces and hierarchies helps keep things tidy and manageable.

What do you dislike?

Pretty minimal concerns. Some of the macros are not as flexible as I'd like them to be. When creating a list of pages based on labels, would love to have "and" and "or" options. Sometimes the text editor gets wonky–e.g., I still can't predict how much spacing I'll have between lines in a bulleted list. Drives me nuts. We believe that content is better understood if its formatted well. But, just like with the bulleted list, sometimes Confluence mangles how we meant something to look. E.g., getting images to align well with text wrapping around it...pain in the butt. This issue isn't as important to some of our other teams, though.

What business problems are you solving with the product? What benefits have you realized?

We are trying to get our user research into the hands of as many people who need it as we can, and we want it to be easy for them to find the information they need.

Confluence review by <span>Ashley E.</span>
Ashley E.
Validated Reviewer
Verified Current User
Review Source

"Easy and secure for company materials"

What do you like best?

Confluence gives our company access to any files, folder, and proprietary information that we might need, at any given time. It's great for keeping all records up-to-date and not using old and dated files. Additionally, it's great for team collaboration on larger projects, that's accessible to the given team, but can delegate who has access to these files. I specifically like the versioning.

What do you dislike?

What I don't like about Confluence is how hard it is to find information. It takes multiple clicks to get anywhere, which is frustrating. The search tool is hard to define, there should be a better way to organize these files and search for them without having to dig through other projects and teams. For versioning, it could show a better interface for what has previously been worked on versus what is currently being worked on.

Recommendations to others considering the product

I would recommend keeping files organized from the start. Definitely create a system for naming folders, teams, files, etc. Because it's meant to be able to allow anyone at the company to be able to access these assets, it's only useful if they are able to locate them quickly in the system.

What business problems are you solving with the product? What benefits have you realized?

Confluence gives the company a central location to hold all information that is very secure. For team collaboration, it also allows the company to update materials to everyone, so there is not old information floating around. Unlike GDrive, which gets messy and has a hard time separating data for projects and teams.

Confluence review by <span>Steffany W.</span>
Steffany W.
Validated Reviewer
Verified Current User
Review Source

"Incredibly powerful tool, but can feel overwhelming to get started if you're unfamiliar"

What do you like best?

Confluence is a great hub for all knowledge-base content, internal documentation, wikis, internal blogging, and so much more.

What do you dislike?

It can feel overwhelming to get new spaces jumpstarted. We are still in the early stages of taking full advantage of Confluence despite using JIRA for over 3 years now. Creating spaces and moving content between those spaces is not an easy task, but once organized, it is a breeze.

Recommendations to others considering the product

I've used this solution in the past at other organizations and feel comfortable using it in my current position. Know there is a learning curve to getting started, and the 'overwhelming' feeling you may feel at first is best alleviated by building out spaces based on a hierarchy first (e.g., Marketing, Technology, Support, etc., then break down Marketing into Content, Email, Social, etc.).

What business problems are you solving with the product? What benefits have you realized?

We are finally utilizing it to fully document internal processes. In our company, many of us are 'singular' in our organization and so if we happen to be unavailable, out of office, or leave the company, our basic processes for various tasks are not documented and leave the person picking up the slack in a really difficult position. With Confluence, we are now able to document basic processes such as restarting servers, creating promotions, creating A/B tests using other software, HTML templates for emails, and so much more.

Confluence review by <span>Hannah S.</span>
Hannah S.
Validated Reviewer
Verified Current User
Review Source

"Easy to use, great for team collaboration and documentation "

What do you like best?

A great deal of functionality in the tool - we use it mostly for documentation on key processes, capturing meeting notes and building product/project/launch plans. Email notices for when a change is made to a page or space are useful, as I now don't have to go and check but can wait to be notified of when I need to hop in. The ability to lock a page comes in handy when touchy items still in the works like product pricing or roadmaps aren't ready for everyone to view.

What do you dislike?

Some very minor formatting issues when working within different panel tables. Nothing major. The 'Search' function could use some love. Draw.io had previous glitches when saving (or rather, not saving!) but those seem to have been resolved.

Recommendations to others considering the product

Evaluate your needs and problems with current solution. Test it out to see if it solves your specific problems. Get granular, test the extremes and allow different personas within your company to provide feedback. It works great for us and the integration with JIRA is a plus for agile teams and feature status tracking.

What business problems are you solving with the product? What benefits have you realized?

Documentation of key processes, meeting notes, project plans, user feedback templates, wiki, tracking task statuses.

Confluence review by <span>Rahul G.</span>
Rahul G.
Validated Reviewer
Verified Current User
Review Source

"Confluence is very useful in terms of storing technical documents and easy access."

What do you like best?

Storing important documents and reviewing whenever needed. Easy to use and to share documents with other people. Accessing knowledge based documents and adding stuff for future reference. We can be able to integrate confluence with different add on and by connecting it with other tools available on Atlassian. Whenever we mention other user he will get notification if you like a blog, page. We can work with team on page and see changes in real time.

What do you dislike?

Since it is not able to access on any network. It can be only accessed in office network. Not so great interface.

Recommendations to others considering the product

Can use software for documenting and knowledge sharing platform. Can deploy confluence data center in AWS in minutes. Atlassian developed playbook which is easy to use and way of working is changed a lot. I will help you and your team members to create, organize, and discuss.

What business problems are you solving with the product? What benefits have you realized?

We are solving users issues by uploading knowledge documents in confluence and providing the link to users to access specific documents. Many benefits like creating new spaces and adding documents and files for everyone to access and it makes everyone work so easy. We can create different spaces like team spaces, project spaces and personal spaces. We can share Team Pdfs , office documents, images, and more in one place by uploading files to confluence.and able to edit them and add more content.

Confluence review by <span>Nam T.</span>
Nam T.
Validated Reviewer
Verified Current User
Review Source

"1 Year experience in Confluence to track requirements"

What do you like best?

Confluence is good to have along with JIRA to track, manage and communicate requirements, project control documentation with stakeholders perfectly. It is easy for technical and non-technical users.

Users can use this tool the meeting follow up, minutes.

The requirements are used to tie to user stories and tasks in JIRA as a part of Agile, Scrum working model.

Confluence and JIRA integration is a huge benefits to have for project tracking and they both come from Atlassian that has a big community. Therefore we can be easy to search and learn from them.

What do you dislike?

There is no built in function to allow to link the requirements to test plan/test cases. This is the part of quality tractability metrics

It is also hard to collaborate requirements, test plan, test cases and issues in JIRA.

There is no approval flow to allow users to review and approve controlled documents.

Edit mode is not really flexible. It would be better if there are more edit functions like Microsoft Word

Recommendations to others considering the product

Confluence is one of the best choice to use for requirement tracking and maintaining. It is not only the place to coordinate with the internal development team but also with business users to review, update and follow up action items.

This is also good place to share the internal knowledge base, processes, discussions.

What business problems are you solving with the product? What benefits have you realized?

Confluence is used to track, maintain and communicate requirements with users. It is suitable for Agile, Scrum working model.

Confluence review by <span>Kristján Geir M.</span>
Kristján Geir M.
Validated Reviewer
Verified Current User
Review Source

"Confluence - somewhat great and somewhat not so good"

What do you like best?

Confluence is easy to use as in creating spaces, pages, index and such. It has multiple gadgets that help enhance the usability. Concurrent editing - couple of people can edit the same page and see live what the others are doing.

What do you dislike?

The search in Confluence needs a major make-over. It´s often hard to find what you are looking. My way around it is to use a preface, for example all process pages have "Process:" at the beginning of the title. The editor is horrible, hard to use. For example if you have different fonts and delete (go back) then the formatting gets all out of whack. I´m disappointed that the Widget Connector macro has not been updated, now that flash is going away...

Recommendations to others considering the product

Take a good look at the search and see if it fulfills your requirements.

What business problems are you solving with the product? What benefits have you realized?

Documenting our processes, Wiki, known errors db, meeting notes and assigned tasks lists (@mention).

Confluence review by <span>Collin C.</span>
Collin C.
Validated Reviewer
Verified Current User
Review Source

"Powerful but many annoyances"

What do you like best?

We can have separate spaces for each team. Articles can have comments, and the Q&A system is good to have.

What do you dislike?

Search is a pain. The more questions are asked in Q&A, the more difficult it becomes to find what you want, because it seems like questions are prioritized over stable doc pages. Search seems to default to "or" so searching for "product feature" will show you every article related to either "product" or "feature."

Because of this, it feels necessary to constantly prune questions or articles from Confluence, which is pushing us toward a new Q&A system so that we can more selectively bring over information.

The text editor is not good. It's annoying trying to make a document, and collaboration is bad as well. Some key combinations don't work as expected, like CMD+Delete (on a Mac) will erase a single character instead of the whole line.

Recommendations to others considering the product

If you're getting it with JIRA, it's fine. If you're looking specifically at Confluence, I'd recommend seeing if you can create your own stack of other apps. Sometimes Confluence's multiple features get in their own way, and I'd prefer to have questions and curated articles in different places (or at least different search results)

What business problems are you solving with the product? What benefits have you realized?

We keep SOPs in Confluence. We have a single article we use for a daily department update, since adding to the top of a page will send an email notice to anyone watching the page. We've pushed internal questions from Slack channels to the Q&A component of Confluence, but again this is starting to make it harder to find the permanent, curated articles.

Confluence review by <span>Sujata G.</span>
Sujata G.
Validated Reviewer
Verified Current User
Review Source

"Confluence- Project's Wikipedia"

What do you like best?

Confluence portal is very handy for managing all the project related details, to do steps and keeping track of documents.

As it is linked with chatting tool, it is very easy to contact the author of the concerned document.

It also provides lot of options and functionality to edit the documents. If you want to keep following the document you can be watcher on it and whenever any changes happen to that document you will be notified by mail.

You can also see the list of people in your organization and ask question on public platform and get votes.

You can also follow similar kind of topics and get all the updates related to it.

What do you dislike?

As I said confluence provides lot of functionality, so some items it is confusing. Though I am using it for last 1 year, there are many functionalities which I don't use at all.

I think, little more simplistic GUI will be add-on to confluence.

Recommendations to others considering the product

Confluence is project Wikipedia, so just use it and it will make you work easy.

Sharing and referring documents is click away.

What business problems are you solving with the product? What benefits have you realized?

As a team player, we need to work on different task, so referring documents on Confluence is very efficient way to learn and share knowledge.

Even When we have to groom new members, we just provide them links for confluence and rest is done.

Confluence review by <span>Rachel H.</span>
Rachel H.
Validated Reviewer
Verified Current User
Review Source

"Easy and Useful"

What do you like best?

The intuitive design and way of introducing the product and usage for multiple teams within an organization. I like that we are able to include all of our best practices, how-to guides and much more in one place. The platform is direct and intuitive. I did not have any trouble getting started.

What do you dislike?

I do not have any complaints or dislikes at this time. I will update my feedback later if anything comes up.

Recommendations to others considering the product

Request a demo, use the trial to see how it works for you and your team. Take the time to navigate and experiment with pages before making a final decision. If in doubt, ask questions, from what I've seen so far, there is a wealth of information already available, and their support team was quick to reply.

What business problems are you solving with the product? What benefits have you realized?

Creating a collaborative space to share process, procedures and best practices for all teams. Realizing how easily we are able to write an article and have others make comments and submit feedback based on experiences. Resolving having training materials in various documents stored in different locations by bringing them all into one space.

Confluence review by <span>Javier D.</span>
Javier D.
Validated Reviewer
Verified Current User
Review Source

"Ugly, simple and 0 efficient"

What do you like best?

Nothing to be honest. It's difficult to find something good about Confluence at least, using it in the way I use it in my company. It tries to be like a wiki for each project and a collaboration tool but it's interface is not very friendly. At least is a good place to centralice data and information of a project although it gets out of date quite soon because it's difficult to manage.

What do you dislike?

The interface is old and ugly. It's not easy to find things and the search input does not work very well. It does not do anything that a normal wiki software wouldn't do. As I said before, probably is the way we're using it but I see many other products in the market far better looking and easy to use than this. As a collaboration tool it does not work as well, it does not engage with the user and we basically start using it the first weeks but we all give up very soon because we find other ways to store information.

Recommendations to others considering the product

Do not use it, there are several other products out there better than this.

What business problems are you solving with the product? What benefits have you realized?

We use it for projects. We try to store information and use it for collaboration but it's not friendly and we always end up forgetting about it. We use JIRA a lot and confluence comes with it, this is why we always give it a try...

Confluence review by <span>Mallory C.</span>
Mallory C.
Validated Reviewer
Verified Current User
Review Source

"Confluence Review"

What do you like best?

You can post a lot of pages and information. We also use it for our JIRA service which works really well.

What do you dislike?

Pretty much all of it. It's not an attractive looking site, it is not easy to search or navigate. My company uses it to post a lot of information regarding our software, updates, etc... I have to book mark the pages they link to me directly, because I know if I close out of it and try to go back into confluence and find it, it will be like looking for a needle in a haystack.

What business problems are you solving with the product? What benefits have you realized?

We use confluence for our JIRA service. This allows us to create tickets when there are issues/bugs that need to be addressed by our development team. It is also a play to hub a lot of information, it is just so difficult to navigate.

Confluence review by <span>Christopher R.</span>
Christopher R.
Validated Reviewer
Verified Current User
Review Source

"A Documentation Site for the Developer In Mind"

What do you like best?

First off, it is great to use a tool that is version controlling documentation; trying to keep a version in a folder on a server always has been difficult to upkeep especially when a number of different users access the same files at the same time. Confluence gives one the ability to keep track of that without

What do you dislike?

Starting out the configuration of the site took more time than I had realized. With the ability to customize so many things, it took some time to have it completely understood as the documentation, though it was there, didn't lend itself to be completely user-friendly at all times.

Recommendations to others considering the product

If you are looking for a tool that integrates with the other Atlassian products, this is the tool for you. It is great to be able to link service tickets with documentation automatically without using extra or other tools to accomplish this. If you haven't used the Atlassian products, this is a great step toward the right product stack used in a developer environment.

What business problems are you solving with the product? What benefits have you realized?

One of the biggest reasons was we were having difficulties trying to keep a version of technical documentation in a folder on a server always has been difficult. Especially the upkeep when a number of different users access the same files at the same time. Confluence solved this issue by giving us a collaborative tool that solved this issue for us. Also, trying to come up with a documentation file structure that everyone understood is difficult. It is very hard to understand the intention of one person's navigation of these folders over another. This way we had a tool that gave us easy access via search.

Confluence review by <span>Shawn H.</span>
Shawn H.
Validated Reviewer
Verified Current User
Review Source

"Confluence is a great tool to store project findings, if you can get the rest of your team to use it"

What do you like best?

I like how it is easy to access from anywhere. I can get to confluence no matter where I am at the time, or from what device I have with me. I love its integration with Jira, as we use that for project ticketing. I love how configurable it is, so that you can really make a document clean and easy to read, with build in navigation.

What do you dislike?

Confluence is one of those tools that only works when everyone in your team or organization decide to actually use it. You can put all the documentation in the world up on it, make it as easy as you want to search and find what you need, but if you cannot get your team mates to sign up and actually log in to use it, it doesn't end up helping anyone.

Recommendations to others considering the product

If you are struggling for a place to gather team documentation, HR files, or reports that you want to make sure anyone can find and read later, you should give Confluence a try. Get as many people onboard as possible, make sure that it becomes part of their process. If you don't have full buy in from everyone, the tools is much less useful overall. But when everyone works together on it, its a great tool for collaborative documentation.

What business problems are you solving with the product? What benefits have you realized?

After running A/B tests, or research spikes, I find that Confluence is a great place to store the data so that we can look back at it down the road.

Confluence review by <span>Guillaume H.</span>
Guillaume H.
Validated Reviewer
Verified Current User
Review Source

"a good tool to share info"

What do you like best?

This tool is very good for product documentation whatever you target to do both internal or external usage.

I very much like the fact that this tool can be used for both documentation, knowledge sharing but also specification

Using this tool instead of a common space on network or even on gdrive is good for specification or documentation, especially because you can version it and it is more or less like a book.

SSO with google is really handy on a daily usage.

What do you dislike?

At first, this was not an easy task to write nice shaped documents at start but with some practice and time, you can do really nice things with really nice presentation.

Another drawback, I think, is the fact that it is not easily to reach if you are not at work and not loggued (this can sounds stupid but this is actually not)

Recommendations to others considering the product

train before use it

Also explain to people why it is good and that time investment at the beginning has actually strong R.O.I

What business problems are you solving with the product? What benefits have you realized?

Thanks to confluence, we can share, gather and communicate both documentations and informations on all our projects.

We have one single place where we can find all info we need.

We can share knowledge

We have reduced the number of tool to only one single tool

So we sped more time answering to the question "where can i find the info" because answer is now obvious.

Best benefit to me s the fact that people can find all needed info on any project / product without even asking

Confluence review by <span>Vishnu Prabhu T.</span>
Vishnu Prabhu T.
Validated Reviewer
Verified Current User
Review Source

"Confluence review"

What do you like best?

We use other Atlassian tools so the integration between them is very valuable for us. Confluence at it’s most basic is a simple tool to use with a lot of flexibiliy for displaying various types of content.

What do you dislike?

I work for a small business and the sheer number of features can be overwhelming.

Recommendations to others considering the product

It’s a difficult tool to trial as you’ll only see the true benefits of it over the long term. the cloud hosting is very good value for small teams so it’s worth giving it a try (I think prices can rise quickly as you add more people but you’d need to check) but it’ll only be as good as the effort you put in.

What business problems are you solving with the product? What benefits have you realized?

It allowed us to centralise documentation and have a collaborative platform to aid project lifecycles.

Confluence review by <span>Sara O.</span>
Sara O.
Validated Reviewer
Verified Current User
Review Source

"The best way to share knowledge with your colleagues and customers alike."

What do you like best?

Confluence makes it SO easy for me to write and share articles about our products with my team and my customers.

What do you dislike?

The UI occasionally feels a bit dated and takes some getting used to. Because it is a browser-based editor, if you have two of the same windows open at the same time (as I often accidentally do), you can lose all of your progress my accidentally closing one before the other. This is frustrating as I have previously lost hours worth of work. It's a user error, I admit, but an automatic drafting feature would be beneficial

Recommendations to others considering the product

Confluence is a great tool on its own, but is a rockstar when pair with Jira Service Desk an Jira Software. Project management and customer support becomes a breeze when the three are used in harmony.

What business problems are you solving with the product? What benefits have you realized?

I use Confluence as a Help Center for my customers, a training manual for new employees, a library for business analysts, and a haven for our developers to construct and test rules. Confluence helps me keep everything we need-to-know together and easy to navigate.

Confluence review by <span>Adam H.</span>
Adam H.
Validated Reviewer
Verified Current User
Review Source

"Great tool for documenting processes, planning and internal communications"

What do you like best?

The best feature for Confluence is the ability to create difference spaces for different groups or teams. For instance, you can have separate knowledge bases for marketing, sales and developers.

What do you dislike?

I'm not a big fan of the UI, I feel like it could be organized better. Sometimes it takes 4-5 clicks to get somewhere I feel should be easier to get to.

Recommendations to others considering the product

Take a look at your user count when considering pricing. Also, do yourself a favor and try to conduct a content audit while evaluating to see if it fits your organization structure.

What business problems are you solving with the product? What benefits have you realized?

The biggest problem Confluence solves is documenting repeatable, complex steps. For instance, from a development perspective we have a documented process when making changes to a production server. Now when the task needs to be completed step by step guide to complete the task correctly and efficiently.

Confluence review by <span>Balaji K.</span>
Balaji K.
Validated Reviewer
Verified Current User
Review Source

"Best place to organize your documentation"

What do you like best?

The different templates are helpful. Team collaboration and notification on changes helps the team to be in sync. How to articles helps the onboarding process easy. Integration with JIRA and Bamboo is icing on the cake. We do release notes and that pulls the stories from Jira with a search query. The task in JIRA can link to a wiki in confluence with just the name matching to the task. An article can be linked back to JIRA task by tagging the task name in the article. This was a useful feature to quickly find the related information. We maintain release notes in confluence JIRA snippet can be included as a part of the document that will list all the task related to the current release which is dynamic. When the task is added with a version its listed automatically rather editing and adding to the document. Single sign on is a bonus switching between JIRA and Confluence. We need to link the application for this to happen and that is straight forward from the UI.

What do you dislike?

Nothing in specific it seems to work well. Improved rich text capability will be nice to have.

Recommendations to others considering the product

Documentation is a key in any software development. Wiki, KB, How to articles will help save time in the longer run.

What business problems are you solving with the product? What benefits have you realized?

All the documentation is organized. Ease of search in finding the relevant document. Tight integration with JIRA and Bamboo helps.

Confluence review by <span>Matt M.</span>
Matt M.
Validated Reviewer
Verified Current User
Review Source

"Review of Confluence"

What do you like best?

The ease of use and maneuverability around the site. I also enjoy how you can tie Atlassian JIRA tickets to the actual Confluence page and vice versa. I also like how you can move certain pages from one section to another. This is very useful in being able to keep everything organized in a manner where things can be found easily. I also like the sharing aspect of the website. Making sure others receive an e-mail notification when changes are made is great.

What do you dislike?

The gliphy feature to create flow diagrams could be more robust. I wish when adding Visio diagrams to pages, they would display in a more functional style. They appear to very choppy and do not always reflect the same format as in the original visio document.

What business problems are you solving with the product? What benefits have you realized?

Documenting product requirements. The template for creating product requirements is very useful. and the way you can tie JIRA tickets to Confluence pages are also useful.

Confluence review by <span>Duncan H.</span>
Duncan H.
Validated Reviewer
Verified Current User
Review Source

"A good documentation tool."

What do you like best?

I like that it is used as a one center of truth for all types of definitions of metrics. It provides good options for organizing all types of documents and a lot of customization.

What do you dislike?

Sometimes it doesn't structure things the ideal way that you want it to with it's templates and they could be a little difficult to customize.

Recommendations to others considering the product

Give it some patience when trying to format. You can always just copy-paste from excel and that will speed up building tables!

What business problems are you solving with the product? What benefits have you realized?

Mainly documentation for all of our products and releases. If you need to see what went out when, Confluence can be that place where you see all the specifications that went along with it. Storing data validation and defining metrics is also very helpful when providing clear pictures of our internal data.

Confluence review by <span>David L.</span>
David L.
Validated Reviewer
Verified Current User
Review Source

"Powerful, but takes time and care"

What do you like best?

Confluence is really powerful as a wiki platform. With all of the plugins, you can embed charts and documents into pages and there are a lot of tools for organization.

What do you dislike?

It's really hard to use on mobile platforms like Android and iOS. The apps pretty much only support searching and editing is just not there.

Recommendations to others considering the product

It's definitely worth looking. As a managed IT service provider, it's probably not the best fit for us vs other products like IT Glue, but it gets the job done. Like other Atlassian products, be prepared to spend time regularly cleaning up and maintaining organization across your spaces.

What business problems are you solving with the product? What benefits have you realized?

We work with a lot of different clients with different environments. It's important that our staff can find information quickly while customers are on the phone. Confluence makes it possible for us to have a shared knowledgebase of all of our different client environments.

Confluence review by <span>Andrew S.</span>
Andrew S.
Validated Reviewer
Verified Current User
Review Source

"Ultra-Detailed Team Collaboration "

What do you like best?

I love the suite of tools that Confluence provides. We currently use the Confluence Wiki, JIRA and HipChat, each with their own unique features and benefits.

The Wiki works as our company encyclopedia. If anyone wants to know, "What did this specific document at this point in time?" We can pull it up in the wiki and provide them with the document(s) they're looking for. Although it can get quite technical, JIRA is, by far, the best project management software I've used in my career. It's based on the SCRUM system, which kind of game-ifies your workful, and dare I say, makes it a little fun.

HipChat is the Confluence's version of Skype, which makes inter-departmental communication a whole lot easier. The ability to create "rooms" for certain projects is also great.

What do you dislike?

As robust as it is, Confluence requires some serious planning and time to set up for your team and their specific needs. If you've got a web-development wizard on staff, this can be cake. If not, it seems like you can set yourself up for a lot of error and miscommunication down the road. That being said, I've never been the one to set up Confluence or communicated with their support staff, so take this with a grain of salt.

Recommendations to others considering the product

I highly recommend using Confluence, whether you've got a team of 5, 50 or more. It tracks everything and keeps all users accountable for the tasks they're assigned to.

As robust as it is, Confluence requires some serious planning and time to set up for your team and their specific needs. If you've got a web-development wizard on staff, this can be cake. If not, it seems like you can set yourself up for a lot of error and miscommunication down the road.

What business problems are you solving with the product? What benefits have you realized?

We've made, and still are making, our workflow as simple and streamlined as possible with JIRA. Without it, I couldn't imagine how slow and tedious it would be to finish projects on time. I've realized that keeping track of projects and keeping people accountable is an obvious benefit, but JIRA just enhances this benefit even further.

Confluence review by <span>Tiffany N.</span>
Tiffany N.
Validated Reviewer
Verified Current User
Review Source

"Great place to start a Knowledge Base"

What do you like best?

I love the ease of moving from page to page. The search logic makes it easy for me to find documents that I need. Since our company has been building these pages for years, there's a whole lot of data there. You can build a pretty good library of documents and pages with an ease of a click.

What do you dislike?

There's not much that I dislike about this. One minor thing would be if the page would save automatically after 5 minutes or so. A page has timed out before and all my progress has been lost.

What business problems are you solving with the product? What benefits have you realized?

Having a located place for all products and for all teams. It's important for us to organize our documents since we split the team across two different locations and it makes it a lot easier for us to share this data.

Confluence review by <span>Paul S.</span>
Paul S.
Validated Reviewer
Verified Current User
Review Source

"Good for internal wikis, but not much else"

What do you like best?

Confluence is strong for keeping our team in sync with internal process docs that can be referred to and refreshed when needed. Collaboration is made easy with easy real-time editing, and it is also very simple to search and find and previous docs.

What do you dislike?

It's difficult to visually display more than just plain-text, including any necessary graphs / charts. For this reason, it's hard to customize your internal docs with visuals that would better explain processes. Also, the UI can be difficult to navigate, as many of the elements are hidden and it takes a bit of playing around to get used to using it.

What business problems are you solving with the product? What benefits have you realized?

We highlight our key internal docs in Confluence, and everyone on our team knows to go there to find them. This has better disseminated information across all internal squads.

Confluence review by <span>Arvind S.</span>
Arvind S.
Validated Reviewer
Verified Current User
Review Source

"Best way to have a repository of files to be shared across globe"

What do you like best?

The best thing about confluence is it enables access to the important files across globe. Not only is it secure but its so easy to use and have a structured repository of important project documents. Best tool for a highly organized and efficient team

What do you dislike?

There is not much to dislike about this. If pushed, I would prefer it to have excel embedded on to the confluence system

Recommendations to others considering the product

Best tool to have for cross continental teams

What business problems are you solving with the product? What benefits have you realized?

Earlier, there was too much effort and hassle to set up a common architecture of server that can be accessed across globe. Even after that, there is always an issue of speed when physical server in a place is made to be outside the hosted country. All these issues are addressed easily by confluence

Confluence review by <span>Jared M.</span>
Jared M.
Validated Reviewer
Verified Current User
Review Source

"Great Place to Keep Information Company-wide "

What do you like best?

Confluence really keeps our company connected. Rather than having to reach out to stakeholders of a certain department or project, Confluence gives you the ability to find information on your own. It also allows us to collaborate with the team, each from our own computers.

What do you dislike?

In my opinion, the part that could use the biggest upgrade is the search feature. It helps to structure your account correctly to make it easy to navigate, but sometimes you just need to search for information in your Confluence account. When I do search, it seems that the relevant information is a page or two away.

Recommendations to others considering the product

Great software that empowers employees to use their resources and collaborate. Recommend.

What business problems are you solving with the product? What benefits have you realized?

We're collaborating more than ever before across multiple timelines, and giving our employees a place to store resources and important information.

Confluence review by <span>Giuseppe M.</span>
Giuseppe M.
Validated Reviewer
Verified Current User
Review Source

"Team collaboration without effort"

What do you like best?

— Centralization gives the team a single source of relevant information.

— Centralization enables documents to be detached from individuals and teams, which can increase accuracy.

— Centralization also allows your teams to know where to look when they are working on incident resolution, saving them brain cycles at 3am when a server goes down.

What do you dislike?

The decision from part of the Atlassian team to remove the markup mode from Confluence and decide to leave only WYSIWYG mode... the UI and Design is so bad that I try to use it as little as possible.

The fact is, the UI is difficult to intuit. The support site does not include enough visuals to help with explanations. I don't understand why the support sites entries fail to include adequate visuals when attempting to explain any Atlassian product, especially since the difficulties are with the visual aspect and workflows.

Recommendations to others considering the product

Confluence is a great collaboration platform and wiki, but it takes more than a great tool to ensure successful knowledge management. Remember that it depends on the people who use it and how much they love their collaboration platform, and how they can benefit from the content provided there. This is vital to making your collaboration platform a success, and motivating users to contribute and share their knowledge.

What business problems are you solving with the product? What benefits have you realized?

Confluence is a wiki, allows anyone to create and edit pages, and keep track of changes. It is a very powerful tool with many characteristics, here I only include those that I consider the most used.

Being an Atlassian tool, the JIRA link is complete, allows you to copy and paste content, include JQL filters, or even create JIRAs from the page itself.

Confluence review by <span>Alexandra H.</span>
Alexandra H.
Validated Reviewer
Verified Current User
Review Source

"Using Confluence in the Workplace"

What do you like best?

I really enjoy being able to review and locate company resources easily and efficiently. Confluence allows our company to share training resources, personal stories, and insights into company development and growth. As a poster to Confluence, the editing is easy and user friendly, allowing me to put together a resource for my team, easily link pages, and include all of the information I need to. The expand sections are my favorite for keeping a nice, clean page appearance while also making the page incredibly informative.

What do you dislike?

The left sidebar for navigation can sometimes be difficult to navigate. Some features such as this seem a bit outdated compared to other platforms. Sometimes the search feature can provide too broad of an answer.

Recommendations to others considering the product

This tool is extremely beneficial to company procedures and training, but it has to be used to truly see the effectiveness. I had used Confluence at another company, and with a lack of resources posted, I did not get the same value out of the product as I do at HubSpot.

What business problems are you solving with the product? What benefits have you realized?

Confluence helps me stay engaged with every aspect of my company. I am able to easily find answers to my questions through searches, and being able to "watch" pages and receive email updates keeps me informed without have to do regular searches.

Confluence review by <span>Sarah G.</span>
Sarah G.
Validated Reviewer
Verified Current User
Review Source

"Confluence eliminates the need to know a guy to get IT help in a big office"

What do you like best?

I like that users can keep track of their own requests, and even assign them to colleagues in some instance. This has proven to be a useful feature because sometimes only the user putting in the ticket knows who they want to assign the ticket to. As in, sometimes it takes a few days for the IT service desk to find the correct person to assign a ticket. Being able to assign a ticket to a specific user eliminates this.

What do you dislike?

There is not much to dislike. In fact, we recent upgraded and that helped with the interface and usability a lot. I wish the users could view tickets after they are closed for learning reference.

Recommendations to others considering the product

Especially useful for large organizations who would like their IT needs to be met across the country. As long as everyone is on the same server, everyone can put in tickets and make requests through this platform.

What business problems are you solving with the product? What benefits have you realized?

We are able to field so many IT requests in a large organization. We are able to help colleagues working all over the country from a single help desk. We even have implemented shifts so someone is at the service desk 24/7. Working at 3am and your computer crashes? Put in a ticket through your phone and there is someone there to help.

The discussion function is also helpful. Because problems are not always about check boxes, we are able to utilize the chat function on a single ticket. The email alerts are helpful when checking in with a ticket for discussion.

Confluence review by <span>Fernando H.</span>
Fernando H.
Validated Reviewer
Verified Current User
Review Source

"Asynchronous communication for win"

What do you like best?

Inline comments are amazing, they are a great collaborative tool for many teammates review and share thought in pages.

What do you dislike?

Sometimes is not so easy to find the best edit solution for a given task on Confluence. I expected more intuitive flow and interface, to not have "to think a lot" to figure out how to use it properly.

Recommendations to others considering the product

In my opinion, it is worth the investment acquiring Confluence if your team uses its collaborative tools, like page comments, inline comments, e-mail alerts and integrations. If you want only a place to store information (pages), without team interaction, you will not use all Confluence power and maybe it is not the best choice for your need.

What business problems are you solving with the product? What benefits have you realized?

Definitely Confluence has a strong advantage in asynchronous communication. My company's employers use pages to add information and share among the teams to comment, discussing and exchange ideas. This kind of communication saves a lot time avoiding wasting time with meetings, mainly for remote teams/people.

Confluence review by <span>Kelly M.</span>
Kelly M.
Validated Reviewer
Verified Current User
Review Source

"Great Documentation and Collaboration Platform"

What do you like best?

This software allows you to collaborate on documentation and set tasks or "watch" documents that get updated. You can also allow anonymous access to pages that you decide in order to give visibility to other areas of the company where a license might not be needed or make sense.

What do you dislike?

I am not a huge fan of the user interface as it seems a bit boring. The core features are great but sometimes you'll need to buy a third party plugin (example: workflow)

Recommendations to others considering the product

Sign up for the trial in the cloud. It's quick and costs nothing. It can be overwhelming at first to wrap your head around so I would suggest reading the documentation first.

What business problems are you solving with the product? What benefits have you realized?

We are solving our documentation problem. With this system we hope to capture each area's servers, processes, and training. This system provides a wiki-like platform where you can collaborate on pages in real-time like Google Docs.

Confluence review by <span>Lauren K.</span>
Lauren K.
Validated Reviewer
Verified Current User
Review Source

"Confluence keeps me sane."

What do you like best?

Confluence equips our team with tools to improve communication and efficiency.

I love using meeting notes to document important conversations & set next steps. It's very helpful being able to look back on a previous conversation to see if any important decisions were made.

I used Confluence to create an "internal knowledge database" for my team. It has saved all of us time-- instead of bothering each other with questions, we can each search in Confluenc for the answer.

Confluence is my project management tool. I use it to create project briefs, set timelines, assign tasks & due dates to teammates, etc.

Overall, I'd recommend Confluence to anyone. It's a robust organization/communication tool that's extremely user-friendly without sacrificing visual appeal.

What do you dislike?

I wish there were even more visual element options. I also wish Confluence integrated more with Slack.

Recommendations to others considering the product

If you like being organized & getting your team on the same page, do it! Read the onboarding docs so you can make the most of your account.

What business problems are you solving with the product? What benefits have you realized?

Confluence saves us time & money by eliminating redundant communication. Using Confluence to document frequently asked questions, meetings, decisions, processes, etc., we've saved time explaining the same thing over & over (or asking the same question repeatedly).

Now that my team is equipped with our internal knowledge base, they spend less time scouting the internet / asking me for help with their questions. They now spend more time on the phone with clients, generating revenueZ

Confluence review by <span>Vladimir K.</span>
Vladimir K.
Validated Reviewer
Verified Current User
Review Source

"Help Docs that really help!"

What do you like best?

Can create detailed step-by-step guides even if you are not a pro web-designer but have an idea how should look to be understood by new users.

Use not only text and bullets lists, but embed screenshots and video-guides for engaging "how to" stories.

Can easily link to an email and share with a user so that he can go further and find more options, as I can sequence articles.

What do you dislike?

Well, it is not a true website and there is no an option to call support for more details (or I did not find it so far).

Recommendations to others considering the product

Want to share information with others and present your product? You are at a right place.

What business problems are you solving with the product? What benefits have you realized?

Keep up to date articles about our products and "how to" guides so that our customers can easily found answers. There is not need to write long explanations every time you get a question, just share a link to an article. Also, it saves time (during a call) if a customer is not computer savvy and prefers to follow instructions, which he/she can look at.

Confluence review by <span>Abby N.</span>
Abby N.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Useful Content Collaboration Platform"

What do you like best?

Confluence allows for quick and easy document creation to track project tasks and other important company information. Its search functionality is really helpful since the amount of content housed on the platform can be overwhelming. It also plays nicely with other Atlassian products, such as JIRA. And it has tagging capability, so you can alert specific individuals of an assigned project task or resource.

What do you dislike?

It's hard to keep track of all content in Confluence. There are ways to stay organized with parent and child pages, but the sheer volume of content housed on the platform can make it hard to find what you need.

What business problems are you solving with the product? What benefits have you realized?

We use Confluence as our main content collaboration hub. Important company information and resources are housed there, along with specific project plans and timelines.

Confluence review by <span>Ami B.</span>
Ami B.
Validated Reviewer
Verified Current User
Review Source

"Powerful Wiki"

What do you like best?

Confluence is a great tool for documenting project requirements, meetings, and progress reports. Confluence can be a simple out-of-the-box solution or you can add on a number of plug-ins to improve what you need.

What do you dislike?

Uploading files to confluence is clunky and not user friendly. The files that are uploaded can be added in-line, but it does not look good. I believe that Confluence could greatly improve this functionality to better integrate uploaded files and view these files.

Adding in plug-ins and assigning settings to those can be difficult to accomplish and limited in what changes you can make.

Recommendations to others considering the product

I think Confluence is a great tool if you are looking to store common knowledge documents and keep track of project status. Confluence is not a good tool if you are looking for multiple people to edit a document at the same time, if you wish to upload documents into your space, or if you wish to keep track of versions of an edited document.

What business problems are you solving with the product? What benefits have you realized?

Confluence integrates very well with Jira to allow for you to easily create a ticket while documenting something, see a list of all of your tickets, and track at a high level your progress of these tickets.

I also like to use Confluence to save code snippets that I use over and over without changing much. Confluence formats the code nicely and highlights keywords based on the language you are writing with.

Confluence review by <span>Kristof V.</span>
Kristof V.
Validated Reviewer
Verified Current User
Review Source

"Good innovative documentation and collaboration platform for the post-Word generation"

What do you like best?

Teams and information workers that get a demo of Confluence Wiki are enthousiastic about all the smart features and the power of Confluence.

People find it refreshing that the wiki pages are organized in a tree structure, plus the fact that the tree can dynamically grow and that pages can be moved and renamed without breaking links between the pages.

Also, it's possible to export your page tree or part of it to PDF (or Word) so that you can publish/ send the information somewhere else if you like.

Finally, importing large Word documents is possible, and Confluence automatically.splits the document in a mini page tree if you want.

What do you dislike?

The Confluence editor contains some bugs, sometimes a workaround is needed to get your thing done.

What business problems are you solving with the product? What benefits have you realized?

People often get lost with hundreds of (Word and other) documents in a SharePoint site or other Document management system.

Confluence solves this business problem by throwing out the document layer and by adding links in your Confluence page to the documents that stay documents, your documents become reachable via your wiki page.

Confluence review by <span>Sarah T.</span>
Sarah T.
Validated Reviewer
Verified Current User
Review Source

"Great Service for Collaboration"

What do you like best?

We were having issues with collaborating with multiple remote employees, and confluence has been a godsend. It's great to have all of our collaborative content in one place. I particularly love that I can give feedback on my phone while on my morning commute.

What do you dislike?

It's a little expensive and confusing at first, but after getting familiar with the environment I no longer have these issues.

Recommendations to others considering the product

I recommend that everyone at least try a trial of the application, in order to see if it's for you. It's completely free and simple to set up -- you have nothing to lose!

What business problems are you solving with the product? What benefits have you realized?

As stated above, we were having issues collaborating with multiple remote employees, and confluence has helped us ensure that our whole team is on the same page. This software has helped remove the confusion of "What is the most current document/version?" and "Did you already ask _____ about ____?".

Confluence review by <span>Gayla N.</span>
Gayla N.
Validated Reviewer
Verified Current User
Review Source

"Good way to compile important documentation"

What do you like best?

It's an internal system that any team member can visit in order to locate important information regarding how to do their job.

What do you dislike?

It's not very intuitive on how to organize it or add content. I usually don't like the formats, but I'm pretty limited in how I can customize it.

Recommendations to others considering the product

This system integrates with JIRA so it can be very helpful in that respect. It is also a nice way to keep important documentation for your team members to be able to quickly go to and figure out issues or learn how to more effectively do their job.

What business problems are you solving with the product? What benefits have you realized?

Documentation for code software, standards & procedures; how to work within our systems; note taking for important meetings and projects.

Confluence review by <span>William C.</span>
William C.
Validated Reviewer
Verified Current User
Review Source

"One Tool to Rule them All"

What do you like best?

Confluence is VERY open. I am able to upload images, videos, embed links, create tasks from an epic, the dynamic nature of Confluence allows me to convey any message to anyone, all in one place.

What do you dislike?

My only dislike is also my favorite part. Confluence can be so Dynamic, that training someone to use Confluence for the first time is daunting. There are terms and systematic uses for each piece that letting someone create things without fully understanding the system can clutter and quickly mess up what you've built.

Recommendations to others considering the product

Confluence can be great for managing all documentation for your team, however, be wary that having the power to create a document doesn't mean you should. Take the time to learn other companies or people's best practices before jumping in yourself.

What business problems are you solving with the product? What benefits have you realized?

We use Confluence for SOPs, program and project reviews, and documentation of system changes and updates.

Confluence review by <span>Shimon S.</span>
Shimon S.
Validated Reviewer
Verified Current User
Review Source

"Great and simple to use knowledge base platform"

What do you like best?

A very simple tool/platform to use. Like any other Atlassian product - Confluence has Simple UI, very quick and fun to use.

The simplicity encourages users to contribute data, write articles and interact with each other.

Bottom line - Confluence is a great tool for collaborating coworkers and for keeping information and knowledge that everybody can and should access.

What do you dislike?

Sometimes - it is too simplified. I would like to have better WYSIWYG editor.

Search capabilities should be dramatically improved (the search box, search results page).

Recommendations to others considering the product

Go for it. Our internal company communication dramatically improved after implementing Confluence.

What business problems are you solving with the product? What benefits have you realized?

Product requirements writing, data collaboration between R&D, Product, VS, Marketing and all other departments in the company.

This is our main (and only) knowledge management system. This is actually our WIKI.

Confluence review by <span>Elizabeth B.</span>
Elizabeth B.
Validated Reviewer
Verified Current User
Review Source

"Old school software, yet easy and helpful to use"

What do you like best?

I like how easy it is to edit content. I find that some software makes every little process harder so their software seems "cutting edge". Although Confluence's layout is common, it's classic and everything is easily accessible. I find I am comfortable using it on a daily basis as opposed to other kinds of CMS'.

What do you dislike?

I wish I could have more options when it comes to Confluence's text editor. They have great options, but in some areas I feel limited. I like to be creative, so using only the basics in a text editor can be quite boring for me.

Recommendations to others considering the product

This should not be a customer-facing flagship site. Use WordPress or Dreamweaver for that. This should be a support site that can help solve internal communication problems for your company.

What business problems are you solving with the product? What benefits have you realized?

We use Confluence as a medium to host new ideas--something like a sandbox. We have been able to easily pass our ideas back and forth using Confluence as it is easily accessible and easily edited. We find anyone can easily use it without trouble.

Confluence review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Collaborative Documentation for Distributed Teams"

What do you like best?

Confluence has allowed our team to have living internal documentation no matter where we are. As a fully distributed team, we have been able to provide live updates to the entire team when internal processes are updated. The notification updates and activity tracking are superb and keep our team in the know and up to date.

What do you dislike?

Sometimes, depending on personal preference, the updates and notifications can be a little much. It's great to know when an update is made, but constant notifications of minor changes can be a little much. Also, to a novice, the interface is not overly intuitive. I wouldn't mind seeing a refresh and usability update.

What business problems are you solving with the product? What benefits have you realized?

Confluence has been invaluable for keeping our team updated on internal processes and how-tos.

Confluence review by <span>Patrick L.</span>
Patrick L.
Validated Reviewer
Verified Current User
Review Source

"Great collaboration and content management tool"

What do you like best?

The tool is very easy to learn and use. And being a wiki at heart, it strongly encourages collaboration, which greatly helps with adoption. It's content authoring experience is also fantastic, with a very flexible and easy to use editor, catering to both new comers and experienced power users alike.

It also has a wide range of 3rd party add-ons that help to extend what the product is able to do, making the tool even more flexible. You can use it as a wiki (as it was originally intended for), or a more serious documentation platform, social collaboration portal, intranet, and more.

What do you dislike?

The cloud and on-prem offerings, while mostly have the same out of the box capabilities, but when it comes to 3rd party extensibility, is very different, where the on-prem offering is far more flexible than the cloud equivalent. New users however, are often not aware of this, and can get frustrated when moving from on-prem to cloud to only find things they love about the product are no longer available.

Its content permissions, while decent, can be limiting in some scenarios, especially when involving sharing contents with parties outside of your own organization.

Recommendations to others considering the product

Check for feature gaps between on-prem and Cloud, to make sure what you need is available for the option you select (Cloud is usually more restrictive), especially with 3rd party extensions.

What business problems are you solving with the product? What benefits have you realized?

Using Confluence as one of the followings:

* intranet

* extranet

* documentation platform

Its content authoring experience means more people can contribute to the content, so as content management system (CMS), it is extremely flexible, able to react and adapt to changes quickly.

Confluence review by Consultant
Consultant
Validated Reviewer
Review Source

"Eh."

What do you like best?

I like the collaborative environment. I can see who made changes and audit the changes that were made. It's a good tool for sharing documentation and software updates, and links nicely into JIRA to review details of bugs and enhancements

What do you dislike?

The search functions are terrible! It is impossible to find an article if you do not have an exact match on a couple words in the title. It would likely work better if everyone in the organization used the tag feature appropriately, but let's be honest... that won't happen. Until the search function can easily match strings in quotes from anywhere in the article and show more relevant/closer match results at the top, this isn't helpful.

What business problems are you solving with the product? What benefits have you realized?

Collaboration is the main problem we seem to have solved. Everyone uses Confluence, regardless of role. Everyone has access and can occasionally find what they're looking for - assuming it's "saved for later" or is an article you personally wrote.

Confluence review by <span>Kaira S.</span>
Kaira S.
Validated Reviewer
Verified Current User
Review Source

"Great help for collaborating projects"

What do you like best?

Confluence is an amazing software for working in a group project. It has Jira for tracking the issues. Team calender's are very useful to meet deadlines which becomes very important in a group project. Project documentations can be prepared very well because of page designs and layouts. Easy to use and very flexible.

What do you dislike?

Search bar isn't upto the mark. There are some issues while installing the plugins. Rest of the things are good. I like using it.

Recommendations to others considering the product

Must be used to develop group projects. Will help a lot!

What business problems are you solving with the product? What benefits have you realized?

i use it for developing projects for my company. It reduces the payload of discussing it everyone and sharing the documents and files. Everyone can look onto it as if they are physically sitting together and working on the project.

Confluence review by <span>Kiranpaul K.</span>
Kiranpaul K.
Validated Reviewer
Review Source

"One central place for all the project management"

What do you like best?

This is one of the best project management tool that i used and it helps me to manage different activities and also helps the team to look at the information real time and its pretty much simple like web pages..

What do you dislike?

Since i have been using this since last few months not found anything that i dislike at this point of time, would definetly post if i find anything in the future

Recommendations to others considering the product

This is a good colabrative tool which is very good for teams across distributed locations to communincate and collabrate and implement activites across different phases.

It is very easy to use, once the admin provides user access, its pretty much launching the URL and sign in and you would be on conflunece.

You will be able to start posting information and tag all of the users who need to be informed of the activites.

It also has a feature called watch and if you opt for that on any page, then when ever there are changes you will be intimated through email.

It is also a place where you can place questions to the entire team.

What business problems are you solving with the product? What benefits have you realized?

This is really helping us to solve the communincation gap with the distributed teams and helps us to manage the project better and efficiently, As every one in the team has access to the pages and they can set alrets if any changes happen is a good feature.

Confluence review by <span>Jonathon P.</span>
Jonathon P.
Validated Reviewer
Verified Current User
Review Source

"Great for keeping record"

What do you like best?

I like that its an all in one place where an organization can put documentation, notes and generally anything that needs to be accessible by one or many people.

People can edit pages and you can comment generally anywhere.

Confluence has a "questions" section which allows users to ask questions and others to answer. Like an internal stackoverflow.

What do you dislike?

Sometimes I feel like it has limitations or things you might expect, but its easier said than done.

Recommendations to others considering the product

Just make sure any integrations or company goals can easily be achieved. Don't assume it will do what you want.

What business problems are you solving with the product? What benefits have you realized?

Using it for internal docs, records and just everyday things we may need access to in one place.

It can be integrated with other softwares.

Confluence review by <span>IRENE H.</span>
IRENE H.
Validated Reviewer
Review Source

"Excellent system for information sharing."

What do you like best?

It is relatively simple to learn how to edit pages. There are excellent panels and collaboration functions. Spaces are a good way to divide content between different teams or areas of concern. The search for any information is quite easy. Another good factor is its various integrated tools, for example, I can manage a team calendar here, make several add-ons and integrate it with Jira, etc., which is quite useful for us. It is also a great help and utility in the organization and management of projects in a company, since it allows you to integrate the members of the work team and have a better follow-up and documentation of the tasks.

Confluence's rich content editor makes it much easier for me to customize all my documents and make them look exactly as planned.

What do you dislike?

there are times when Confluence takes too long to load. Finally, although the documentation is exhaustive, sometimes you have to search long before you find the right support page for a function.

Recommendations to others considering the product

Easy to share, communicate and collaborate on training and training documents, with a great team.

What business problems are you solving with the product? What benefits have you realized?

Its design is innovative, which allows any work team to use it without any problem. And the most important thing is to be able to use your mobile application and be in the whole process of your projects and not miss anything.

Confluence review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Review Source

"Great Team Sharing Documentation Software"

What do you like best?

The ability to create spaces for a specific project and pages within that space to organize your project documentation. It also has the ability to create templates the team can use to create consistent documentation. The feature to summarize or create dashboards extracting data from the templates is very useful for generating a quick snapshot of the projects.

What do you dislike?

The editing tool is not as robust as I would like. If you have a table within the template, there is a trick for adding rows to keep the format consistent.

Recommendations to others considering the product

Great tool for collaboration with revision history and notification of changes. To use the tool effectively, make sure you create templates so you create dashboards using these templates to allow summarized views of the information.

What business problems are you solving with the product? What benefits have you realized?

We use the software to create project documentations with the same template so data can be retrieved to allow executives to have a summarized view of all the projects. Our executives also watch certain documents and receive notifications when changes are made.

Confluence review by <span>Erik W.</span>
Erik W.
Validated Reviewer
Review Source

"A mostly average documentation platform"

What do you like best?

The ability to segregate permissions across our user base and enable approval and moderation workflows has been helpful. SSO integration via SAML is very helpful, as was AD sync (if you haven't moved to an SSO solution yet). The selection of 3rd party apps is very impressive.

What do you dislike?

The relative cost of this compared to OSS solutions ultimately makes this more difficult to recommend. If your already investing in Atlassian software for multiple purposes, then this solution will make more sense.

Recommendations to others considering the product

Though Confluence is a good solution, look into open source solutions first. Consider AD and SAML integration. Invest in people and processes in place before investing in a new tool. If Atlassian is a new vendor, consider whether you are siloing your data. If they are an existing vendor, you should get some useful integration with their other products. Being a market leader has its advantages; you should be able to find all the integrations you want with other products to build-out your workflows.

What business problems are you solving with the product? What benefits have you realized?

The primary benefits of any team documentation platform will be realized by having a set of standards for team engagement and the right team members in place. A tech solution can't make that happen. If you have people and processes in place, then Confluence is a very competent solution to build out your team's documentation.

Confluence review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Confluence Review - Could You Use This? "

What do you like best?

Confluence is a good tool for an intranet and internal systems of keeping data, updating data, sharing data, reviewing project plans, and more. It is a collaborative tool and I am continually learning about its features and capabilities. It seems to have a few plug-ins and you can brand it at your own organization. I feel like it is pretty user friendly. I would recommend it.

What do you dislike?

It is new to me so of course it is a change to learn something new compared to what I am used to which is Sharepoint. I like that you can copy and use templates, if you have a repetitive task then you don't need to continue to do the same thing over and over again from scratch. You can control access and admin rights. The designs seem to be fresh and current. Not much I dislike about this product.

Recommendations to others considering the product

Review it's capabilities and see if it matches up to what you want. I would say def. get some sort of initial training even it is very basic and low level to get groups and teams started.

What business problems are you solving with the product? What benefits have you realized?

Knowledge Management I would see is the most basic problem being solved. It is a great tool for uploading all sorts of documents you can share and assist in version control versus sharing data through email. I think all organizations need something similar to this.

Confluence review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great Collaboration Space"

What do you like best?

Confluence is a great program for a business like ours that has a smaller amount of employees. We're all able to add our projects, see what others are working on, get context on everything going on, comment and have conversations, etc.

What do you dislike?

Confluence is a fairly cheap software for our smaller team. But, as we may eventually add more employees to our team, the price can be fairly steep to add more users. It can be a bit hard to use if you're not well-versed in the ways of the tech world, so it could be a little more user-friendly. I also would like it if it were easier to organize the folders.

What business problems are you solving with the product? What benefits have you realized?

In these current times, it's very important to have a program where people can collaborate together, digitally. Confluence may not be as advanced as Sharepoint, but it's great for a smaller team like ours, as mentioned, and it gets the job done. Teams nowadays need to stay very closely connected and be able to work in real time. Confluence enables us to do so, keeps us connected both with chat and with project updates.

Confluence review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Sensational Collaborative Tool"

What do you like best?

From the set up of a pages to creating the structure of a Confluence space, I have found Confluence to be incredibly easy to use. As part of the Atlassian suite, the integration with Jira is a great added bonus. The control panel makes for quickly formatting the rich text.

One of my favorite parts is the customization of templates. The feature I have used most often is the recurring use of the customized Meeting Notes template. It has proved to be an effective means for presenting to meeting attendees what was discussed and decided upon. Relating to that is what I like to consider as a hidden gem of Confluence - the consolidation of the action items from different meetings.

What do you dislike?

There really isn't much. I guess one thing to call out would be around creating tables. It is very difficult to see the borders of the columns and rows. I find that I can struggle to know where to be entering the text within a cell. It was be nice if there were options to select the thickness of the lines.

Recommendations to others considering the product

Jump in feet first. You will not regret pursuing the use of Confluence for your projects and company as a whole.

What business problems are you solving with the product? What benefits have you realized?

Our project team had a need for a collaborative environment where members could share information to help educate one another. One key benefit I have come to realize is the ability to define permissions for which team members could access each page.

Confluence review by <span>Dante B.</span>
Dante B.
Validated Reviewer
Review Source

"It turns your knowledge base into a wiki. Most businesses would not want that."

What do you like best?

We can take content from Jira directly into Confluence, so we can distill support tickets into Howto articles. It also observes URL changes and manifests them throughout.

What do you dislike?

• It's a wiki, so you have no direct control over the content you generate.

• Its exports of your docs never look even close to the web page.

• Templates for pages are static. Did you mess up but notice after generating 100 pages? Too bad -- you'll have to change each page manually.

• Version control and labeling are not native -- you have to add Scroll Versions from k15t.

• If you generate a

• It expects you to edit files only inside the white background of a web page. If you're a tech writer or a coder, you understand this pain right away.

• You can never tell from the easy editing mode why something won't delete or loses formatting.

• Search optimization is only based on adding search tags. In theory it can do a smart search, but how?

• You cannot write in Markdown (which is, in theory, the native markup language) unless you copy all of an existing page elsewhere, edit, then paste all.

• I feel like I've said enough bad things. I must stop, lest I incur the advance of the Heat Death of the Universe.

Recommendations to others considering the product

Run. Run far away. Hie thee to Wordpress. Even an ancient Drupal setup will give you a better deal. It's like a write-only wiki.

What business problems are you solving with the product? What benefits have you realized?

We need to publish our product documentation online and update with new releases. It does this...just barely.

Our benefits:

• We have a tolerable solution that allows a vague amount of searchability.

• We guarantee that at least one IT employee will always lose hair.

Confluence review by <span>Gretchen H.</span>
Gretchen H.
Validated Reviewer
Verified Current User
Review Source

"Confluence - not elegant, but necessary"

What do you like best?

Confluence helps fulfill a need for one central place to keep technical documents and company wiki articles. It integrates with a variety of tools like Sketch, Balsamiq, and Gliffy which makes workflow easier.

What do you dislike?

Can be difficult to navigate, with a bit of a learning curve for those unfamiliar with Atlassian's software.

Recommendations to others considering the product

Confluence integrates well with other Atlassian products like Jira, so it's the natural choice for documentation for teams already using Jira. Confluence can be a little clunky to use, but Atlassian is constantly working to improve the software.

What business problems are you solving with the product? What benefits have you realized?

Confluence provides a central place to document technical requirements, and be that place where the "single source of truth" is written up for designers, developers, and stakeholders to all view.

Confluence review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"What doesn't it do?"

What do you like best?

What I really like is how versatile it is as well as the features in which it handles notifications and keeping tasks on track. I used this with a customer and I was amazed at how easy it was to find things, even though they had so much content created. I also just started using this at my employer and I love how you can tag someone in a post or a meeting not and it creates a task for that person that shows up in their 'work' list.

What do you dislike?

What I dislike so far, is really something that is a plus, and that is that it seems complex and confusing at first, but once you get it...those things become valuable and obvious.

Recommendations to others considering the product

Give it a good spin around the block before passing judgment.

What business problems are you solving with the product? What benefits have you realized?

Collaboration on projects, documentation of processes and common tasks, meeting notes, maintaining an accurate and up to date library of all the above mentioned.

Confluence review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Confluence helps in organizing your team and colaboration"

What do you like best?

I like the gadgets that you can add on a Confluence page. Gadgets allow you to provide real time information on initiatives and projects, pages are not static list other products. There is a great menu that is automatically created when building a space which make it easy for users to navigate. Building pages is easy with predefined templates and page formatting that does not require programming.

What do you dislike?

Confluence pages are sometime a little slow to display. Depending on the number of gadgets or are mini-applets which build independently you sometimes need to wait for it to load.

Recommendations to others considering the product

I would recommend Confluence for those who are looking for a collaboration tool. It works best when used with JIRA issue management software. Confluence allows for a quick build for your team and also allows you to display updated project details based on your normal workflow. When using gadgets your Confluence pages are automated and display updated content to your team and company.

What business problems are you solving with the product? What benefits have you realized?

We use Confluence to organize my team. Group meetings, project approval templates, risk analysis and a high level view for those outside the group. While not a project management system it provides many of the same features that you would need to manage projects and highlight issues as they they arise. Collaboration with different teams had been a challenge but using Confluence allows us to poll teams for approvals and reaching consensus on projects and issues.

Confluence review by <span>Laura I.</span>
Laura I.
Validated Reviewer
Verified Current User
Review Source

"Share all the knowledge!"

What do you like best?

Confluence allows my team to share knowledge about various topics in one place. The organization capabilities are great too, to make it even easier to find different documentation as needed.

What do you dislike?

The navigation is a little tricky to use sometimes. Without streamlined organization of topics, it can be a lot of clicking to find the right page.

Recommendations to others considering the product

This is a great tool for sharing information within a team. It allows you to organize all information in one place that is accessible by anyone, anywhere.

What business problems are you solving with the product? What benefits have you realized?

It's basically allowed our team to create various onboarding documents for any new employees that join and to help each other by providing references for the most common topics we deal with each day.

Confluence review by <span>Abizer A.</span>
Abizer A.
Validated Reviewer
Review Source

"A pretty decent Information management & Team collabration utility"

What do you like best?

The way we can organize the information and the complete knowledge repository is pretty good. Here we can manage all the data with ease and in properly organized manner. The searching of any information is quite easy. Other good factor is it's various integrated tools like I can manage a team calendar here, make various add-ons and integrate it with JIra etc which is quite useful for us.

What do you dislike?

Some of the things which I dislike is its Page-Tracking. Sometimes we have seen that the page tracking doesn't work pretty well. Another thing which makes me uneasy is its formatting of pages which is trivial at times and I cannot add much graphics

Recommendations to others considering the product

Here are the few recommendations to others considering Confluence. First is, it's one of the best tools for the job out there so you may want to consider this option seriously, said that while negotiating the terms, do take the integration and various other add-ons which comes for confluence, it will make you job easier.

What business problems are you solving with the product? What benefits have you realized?

There are quite a few business problems that we solve using Confluence, the most important one is team collaboration. with confluence our team can collaborate and share information and documents with ease. We can archive information, we can add information to confluence and every stakeholder will be notified about any updates etc which is quite useful in a high-demand scenario as ours. Another business problem that we solve using confluence is progress tracking and reporting by integrating it with Jira.

Confluence review by <span>Alejandro C.</span>
Alejandro C.
Validated Reviewer
Verified Current User
Review Source

"Confluence is a great collaboration tool"

What do you like best?

I like Confluence is very easy to use, a user doesn't need to understand a lot to start using the tool and take advantage of the documentation that is stored.

What do you dislike?

I would like to have a better way to organize the information stored in Confluence. It can get messy once we have a lot of documentation for over the years.

Recommendations to others considering the product

Confluence is a great tool to keep your team in the loop. It works great for small to medium teams. If you are using JIRA then Confluence is a perfect match. I really like to use both for my projects.

What business problems are you solving with the product? What benefits have you realized?

Our documentation tool, tracking requirements, meetings, progress, technical documentation and more.

Confluence review by <span>noella s.</span>
noella s.
Validated Reviewer
Review Source

"collaboration in one place"

What do you like best?

I like the concept of confluence by Atlassian as a place where you can go in to collaborate with your coworkers and upload documentation. We are mandated to upload our SOPs there at work. It’s nice to have one common area to go search for documentation and or triage examples. It has become a digital library that we always rely on when we need more information on a product or how to solve an issue.

What do you dislike?

While I like the concept of confluence, I hate the template it look archaic. I find it fairly annoying to try to find documents on it and filter through my searches. Other problems errors that occur is when attempting to put in pictures on my documents. I’ve placed them in and an error pops up so I had to insert and upload and my document still wouldn’t save. In order to continue I needed to delete and restart again.

What business problems are you solving with the product? What benefits have you realized?

having all documentation in one place rather than struggling to find them

Confluence review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Great collaborative software with many uses"

What do you like best?

Great collaborative software that operates intuitively like a word processing document or wiki page; allows multiple user to edit simultaneously and is available in a cloud so that it can be accessed remotely if working out of the office; has great organizational abilities where each department can create their own space and subsequent hierarchy of documents ; also love the tagging users feature and task assignments which make it easy to stay on top of things that were mentioned in meetings great

What do you dislike?

At this time there is nothing that I currently do not like. If I had to pick one thing it would be that I do not know yet how to create a checkbox to assign someone a task within a document.

What business problems are you solving with the product? What benefits have you realized?

Able to collaboratively work and edit pages like in a manual . Also able to effectively take meeting notes and assign team members tasks

Confluence review by <span>Shafqat D.</span>
Shafqat D.
Validated Reviewer
Review Source

"A Product I have Confluence In"

What do you like best?

It's good at what it does. Confluence serves as a wiki for most of the technical stuff in my use case; there isn't quite another alternative that we would use.

What do you dislike?

The design is a bit outdated—it could use a makeover to fit modern trends! But this is not a big deal.

Recommendations to others considering the product

Confluence is part of the Atlassian suite, so if you are using other Atlassian tools, why not add this into the mix?

What business problems are you solving with the product? What benefits have you realized?

Confluence primarily provides the benefit of storing knowledge about all the different parts of the application that we work on. The application, in particular, has been around for several years and so it is quite complex (complex enough that there are hundreds of confluence pages for it)!

I've definitely realized the benefit of it, as it's helped me understand some obscure parts of the application. In addition, Confluence lets one easily document things like best practices and speed records.

Confluence review by <span>Mike S.</span>
Mike S.
Validated Reviewer
Verified Current User
Review Source

"Great for discovery, mediocre experience creating"

What do you like best?

The best part of Confluence is, when you are mindful of your information architecture, a great way to share information - HowTos, Process, Project Updates, etc.

The way the wiki is setup makes it prime for Discovery. You may easily find articles you are looking for through search or browsing.

Confluence is rarely down and nearly always acts as expected

What do you dislike?

When it comes to document creation, Confluence is so-so. Compared to an editor like Google Docs, Confluence feels clumsy and slow. I should use Confluence for all of my documentation but find myself doing some in Google Docs because of how easy the UI is to make content.

What business problems are you solving with the product? What benefits have you realized?

We need a place to get everyone on the same page. A knowledge center, a place to document process and much more. With Confluence, we are able to share this information effectively and therefore more employees are following the processes we've set out to implement. Having less siloed knowledge has also improved with Confluence.

Confluence review by <span>Nicole L.</span>
Nicole L.
Validated Reviewer
Verified Current User
Review Source

"Confluence is handy for creating pages and storying sharing things. "

What do you like best?

I love the capabilities to watch pages, comment on pages, create pages for certain groups. etc. It's a great tool for collaboration especially in the consulting realm!

What do you dislike?

It can be hard to find pages/figure out how to use features. I think the sorting effort could be improved upon. Also when adding an image, the edit tool for this is quite a challenge.

Recommendations to others considering the product

Everyone in the business world should use it! Confluence is definitely a great tool for collaboration! Especially inside the consulting world, it's nice to have pages where people in different areas can collectively place information!

What business problems are you solving with the product? What benefits have you realized?

This helps us bridge communication gaps with clients and within teams - allowing me to point everyone I want to a specific location where they can leave feedback and even edit.

Confluence review by <span>Robert H.</span>
Robert H.
Validated Reviewer
Verified Current User
Review Source

"Perfect in-house documentation tool"

What do you like best?

Aside from Wordpress, Confluence is the closest to WYSIWYG online publishing you can get.

What do you dislike?

The pricing structure. Don't get me wrong, I love that I can implement a 10 user server license for $10. I would jump at the chance to buy a 25 user license if it was about $500, instead of $1,500.

Recommendations to others considering the product

My suggestion is that you run it on a Linux server if you can, or cloud-based. I feel like it would be really be a waste of resources to run it on a Windows server (Hardware + OS License + Possible DB License + Backups = $Ouch). Confluence can be a bit tricky to get installed on Linux, but it's totally worth it. Even a very small server can effectively run Confluence. I've run it almost exclusively on VMs. I think a small 50 person office could get a lot of use out of the cloud-based service. Any company that has a remote workforce should definitely consider going cloud. If you have over 100 users, I'd recommend an in-house server for sure.

What business problems are you solving with the product? What benefits have you realized?

IT documentation has been an issue just about everywhere I've ever worked.

These are some of the challenges I've encountered with documentation:

- Too wordy. Information overload

- Not enough information.

- Only one person maintains it.

- Documentation spread across file shares and NOT searchable.

Confluence solved all of the above issues.

For much of my career, I have been the subject matter expert for Servers, Workstations, Operating Systems and Networking. Confluence gives me a way to record the 'tribal information' I've been keeping in my head, and give it to my colleagues. It also gives them a place to record the things they are the subject matter experts on.

The key benefit to this is that I can shift my focus to new projects, grow as a professional and make my team more effective. My guys know that the information is there, so they don't have to wait for me to get on with what they are doing. I can also take time off without being called every 15 minutes.

Confluence review by <span>Jeheen Mahmood Z.</span>
Jeheen Mahmood Z.
Validated Reviewer
Verified Current User
Review Source

"It's our tech guides depository"

What do you like best?

Whenever a teammate makes any updates, we get notified. It has saved me many hours by keeping me on the same page.

What do you dislike?

The navigation between different sections might be a little easier. At this moment it's not bad, just looks a little complex sometimes.

Recommendations to others considering the product

If you are a non-techi person who needs to stay in sync with the tech department, then this tool is for you.

What business problems are you solving with the product? What benefits have you realized?

We regularly update our database security. In my job, I have to run the database in order to provide updated product to the clients. Confluence helps me stay in sync with the tech team. I am able to put in bug reports and requests or edits very easily as well.

Confluence review by <span>Paul K.</span>
Paul K.
Validated Reviewer
Review Source

"Easy to Use Wiki that Tries but does not Succeed at Much Else"

What do you like best?

Confluence has powerful features for creating and managing our company's internal wiki and intranet. Wiki formatting is advanced and easy to use, and it has beyond the features we require or use on a daily basis. The user community of Confluence means that if I'm ever looking to find out how to do something, the answer is a quick search away.

What do you dislike?

Some of the task management features that exist in Confluence seem straightforward to implement, but task tracking, user mentions, and commenting are not successful in doing much more than causing users to have more emails in an already crowded inbox.

Recommendations to others considering the product

Confluence is a very easy to use wiki and it's formatting tools create great content. Comparatively to a product like mediawiki, Confluence makes a much more modern set of wiki pages.

What business problems are you solving with the product? What benefits have you realized?

Confluence provides our company with an internal knowledgeable where were do some small project management, but also is the repository for all of our policies, procedures, and methodologies.