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Confluence

4.0
(2,294)

Give your team one place to share, find, and collaborate on information they need to get work done.

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Confluence review by Kyle H.
Kyle H.
Validated Reviewer
Review Source

"Confluence Used as an Internal Web Page"

What do you like best?

Confluence's ability to quickly build up a webpage, save changes, add in elements including images and graphs, schedules and more, makes for a good collaborative solution for a team in production. Confluenced can be integrated to JIRA, and Hipchat as well, so communication is all in one area. No coding is required, simply start typing away and uploading images to make a live database.

What do you dislike?

There is a limit to the configuration options of where text or image boxes can be placed. There are pre formatted designs to choose from, which might not be exactly what you are looking for. Be default if Confluence is integrated into JIRA then you can spam your team members any and all updates that you make. I believe this setting can be adjust I just haven't found it yet.

Recommendations to others considering the product

If you can get the IT guy set up and hand some of the creative ability over to some right brained indivuduals, the potential of this software can really come together. Also for administrative, and management ideas, this software is another tool that is also sharable to the whole team to see.

What business problems are you solving with the product? What benefits have you realized?

Currently information about clients and their needs is spread across emails, documents, and other software, Confluence brings all this info into once place that I can send a link to a co worker. This way is a good way to see visually when the timeline is set for a project, and where everything they need is located .

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Confluence review by Sarah L.
Sarah L.
Validated Reviewer
Verified Current User
Review Source

"An excellent way to organize your project"

What do you like best?

It is very easy to use, very easy to configure, very easy to understand the first time you get in touch with it.

You can organize all the aspects of a project and make it available for everyone. It is ideal to create reference guides, components descriptions and different types of resources for the members of your team.

It allows you to set up different levels of access so not all users can access all the information.

You can also customize the visual aspects of the platform according to your needs.

What do you dislike?

There's nothing I dislike from the tool at the moment

What business problems are you solving with the product? What benefits have you realized?

At my job, we use it to store relevant information for all the users related to the project we are working on. For example, there's a general description of the project, its components, the tools it is liked to, and we have created a reference guide, in which a description of all the components from our platform and how they are built and supposed to behave can be found.

Since we use agile methodologies, we also update the outcomings from the different meetings, the goals proposed and the results achieved.

We also have calendars in which the days off from the team members are marked so other team members can check the information.

That way when someone needs any kind of information related to the projects or its team members, it can be found in this amazing tool.

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Confluence review by Melodee T.
Melodee T.
Validated Reviewer
Verified Current User
Review Source

"Adaptable, easy to use collaborative space for sharing and document management"

What do you like best?

I like the homepage/newsfeed feature which provides the most current blog postings and happenings in the organization. I also enjoy the ability for many people to collaborate and work on one document at the same time. I enjoy the fact that you can create different spaces by division or particular project. Very easy to use platform.

What do you dislike?

Formatting for blog posts and such can be difficult at times. Confluence could use more readily available tutorials on how to use the various features I know are built into the platform. I would really like to learn more about the additional project management capabilities.

Recommendations to others considering the product

I would definitely recommend Confluence for a company that has many divisions working on a number of projects. It really keeps everyone on task and aware of the many moving pieces.

What business problems are you solving with the product? What benefits have you realized?

Confluence helps our company organizes many documents in one place which makes it easily accessible for anyone in the organization. It has greatly improved collaboration and team morale all together. The notifications and reminders are also very useful to keep everyone aware and on task.

What Team Collaboration solution do you use?

Thanks for letting us know!
Confluence review by Gary S.
Gary S.
Validated Reviewer
Verified Current User
Review Source

"Great Wiki Solution For Documentation and Team Collaboration"

What do you like best?

I'm really a huge fan of the collaborative editing feature within confluence. This works in a manner almost identically to google docs where multiple users can edit a page in real time. Also the nested permissions and children page display allows you to dictate a very granular level of access within your organization

What do you dislike?

I dislike the the complexity of setup for hosting Confluence On prem. One of the hardest aspects of the set-up was configuring the Synchrony server. It is responsible for powering the real time editing plugin that many users benefit from. Also I dislike the complexity of the layouts when editing spaces. By this i mean navigating through already existing children displays and other Macros that may be embedded within various wiki pages.

What business problems are you solving with the product? What benefits have you realized?

I would say that the business problem we are trying to solve is to put all relevant company information across all departments in one place where everyone can access it. I have also realized that when using confluence in conjunction with Jira, you can boost productivity by linking tasks you are working on in Jira directly on wiki pages that you create. This allows users to quickly jump between Confluence and Jira.

Confluence review by Ted D.
Ted D.
Validated Reviewer
Verified Current User
Review Source

"Perfect Interconnectivity with Jira "

What do you like best?

If you use Jira for as your issue management system, you should take the time to learn the in-and-outs of confluence. Confluence gives non-technical employees the ability to create beautifully formatted external or internal facing sites, with the option to pull in data from external sources.

What I like best? Enough design customization to make it feel in-line with your style guide but not too much to make the process overwhelming. The end result is a gorgeous site that is easy for anyone to maintain and keep up to date.

What do you dislike?

I would say the biggest flaw in Confluence is the same flaw in Jira, user management can be a big pain. With the concept or users being tied to 'projects' it can be difficult to understand why one user is able to access contents while a user with similar access cannot. This lies at the project level when IMO it should be settable at the global level.

Recommendations to others considering the product

It's pretty obvious... Jira. If you dont use Jira, consider it. If you use Jira, use Confluence.

What business problems are you solving with the product? What benefits have you realized?

Our main usage of confluence is as a Wiki for our different applications and users. Confluence provides us with the ability to manages these resources in a way that is logical for all of our user-bases. One of the big benefits we didn't realize when we initially signed up for the product was the ability to include downloadable content (PDFs, Excels, etc.).

Confluence review by Ioannis 'John' K.
Ioannis 'John' K.
Validated Reviewer
Verified Current User
Review Source

"Confluence- a handful tool for sharing insight on anything business"

What do you like best?

What I like best in Confluence is the fact it is easy to share documents using the links- which can be made short too!

A big pro is that you can set a page/document to be accessible or not by someone depending on whether they have logged in or what are their login roles.

What do you dislike?

Nothing in particular, just the UI could do with an improvement as it looks a bit old fashioned- not using the latest version though so that might be a thing!

Recommendations to others considering the product

You may definitely use this product for sharing documents and guides for people as your clients and your partners. You will find especially useful to create linking between each guide. Give some time to the administrator and the manager handling this to get around the lots of features that Confluence offers. You will find handy that pressing the letter while on any confluence page pops up a window with links to that page, on of them being a shortlink. You can then save yourself on a text or as browser bookmarks the most useful or commonly used links and in that way have them accessible much faster.

What business problems are you solving with the product? What benefits have you realized?

We share all sorts of documentation and guides with customers and partners. We also store insight for only within company use, even thought as of lately we try to move from confluence for that particular use, as we build another page for this.

Confluence review by Dan M.
Dan M.
Validated Reviewer
Verified Current User
Review Source

"Decent overall tool"

What do you like best?

Overall this a decent wiki for capturing information and sharing among the team and the company as a whole. In general it does the job without getting in the way allowing me to just dump thoughts on paper and move on. By being extensible, it makes the presentation even easier.

What do you dislike?

It can sometimes get sluggish and have some issues requiring a reboot of the system. The share option takes another step or two when wanting to send someone a quick link to what you are working on. After having seen the note on how to bring up the share link dialog even when I brought it up using the given key sequence, that doesn't appear to work anymore making me have to resort to the mouse and a pull down menu.

Recommendations to others considering the product

Have a plan organizing at the start to try and prevent bloat and disparate content.

What business problems are you solving with the product? What benefits have you realized?

Sharing of information across three sites has become fairly simple with Confluence. We also use JIRA and hipchat which allows a bit of cross pollination so to speak creating a decent overall environment.

Confluence review by Daniel J.
Daniel J.
Validated Reviewer
Verified Current User
Review Source

"A great Documentation Solution"

What do you like best?

Confluence offers a great product for documenting, and planning your work. If there is something you need to do, chances are you can do it in Confluence.

What do you dislike?

With such a large arrangement of features, the Interface can be confusing at times. You are often supplied with a large section of options, each with additional options, and without spending a fair amount of time researching they may still not help.

Recommendations to others considering the product

If you are looking for a generalized solution for your documentation and planning Confluence can help! It will take a bit of work to get everything just the way you like it, but when its all put together, you will have the documentation you have always dreamed of.

What business problems are you solving with the product? What benefits have you realized?

We are working to create full documentation for our IT Department. Having this information readily available has been a fantastic improvement to our workflow and efficiency.

Confluence review by Tomáš L.
Tomáš L.
Validated Reviewer
Verified Current User
Review Source

"Handy space for team collaboration"

What do you like best?

Simplicity of creating new spaces - no complex user management. Additional features like formatting and adding macros move work with Confluence to next level. Great variability with plugins (free or commercial) you can download from Atlassian marketplace.

With last update Confluence introduced online editing feature - so team can collaborate online on one document together.

What do you dislike?

Sometimes formatting goes wrong when using IE browser, but it depends on you company browser policy and settings that are allowed. UX might be slightly user friendly - but it gets better over time and small steps towards neat UX are made with each update.

As content grows it´s important to pay attention to content governance a keep you documents, spaces and pages organized.

Recommendations to others considering the product

If you are using lots of plugins pay attention to their pricing condition. Very often the vendors changing from free to pay model. Apps / plugins are billed based on the number of users in your host product (Confluence).

What business problems are you solving with the product? What benefits have you realized?

Confluence is great as wiki team space or shared space for DEV documentation. Previously we used Confluence as unofficial intranet sites. You can easily create project page or canvas and share it quickly to project participants.

Great benefits are with sharing and connecting are with JIRA software (e.g. - sharing JIRA issues - connecting Confluence wiki pages to JIRA issues - using active links...)

Confluence review by Varun B.
Varun B.
Validated Reviewer
Verified Current User
Review Source

"Good features, but can be hard to navigate"

What do you like best?

Easy to have large teams all report on work and to have a time line. Easy to insert various media to show plots and graphs/tables/records etc. This is very convenient for our team of 30 people, of which maybe a handful may have large updates/presentations, whereas others might have just text or a graph or two.

What do you dislike?

Navigating the pages seems quite difficult. To find certain pages, is quite a chore, especially because the search functionality seems limited in its capability to hone in on a certain page. Finding a child page can also be hard to search for unless you know the exact title.

Furthermore, the feature 'notify watchers' seems to always be checked by default. For a team of 30 people, this can cause quite a lot of spam as we use confluence for our weekly meetings. If one really wanted this feature, they would check the box. If I am not trying to send a miniscule update to everyone on my team, I often forget to UNCHECK this box.

Recommendations to others considering the product

It's a decent content management system, however simple things a s a google doc or evernote sheet are much lower barrier to entry if you don't need many of the extra features.

What business problems are you solving with the product? What benefits have you realized?

Keeping lasting records of meetings to give an account of work to make compiling reports for higher ups easier. Moreso, being able to try to find old presentations given at meetings in previous weeks. This makes it easy to look back on a cool result or feature presented much later down the line, or look at when performing up follow up works.

Confluence review by Steven P.
Steven P.
Validated Reviewer
Verified Current User
Review Source

"Recommend Confluence"

What do you like best?

I use the Confluence applications on a regular basis for my work and there are several things that I like about them. The mobile applications provide a nice variety of tools that most companies could find to be beneficial.

At the start of your use of the Confluence mobile applications you'll have all of the tools that are necessary to expand extensions and plugins.

The Confluence mobile applications are extremely well compatible with each other - they can be used simultaneously - making it convenient for developers who need to have everything connected.

What do you dislike?

The Confluence website! Good thing Confluence has reliable mobile applications because the Confluence website is always down! I find it super frustrating when working on my desktop computer and needing to access Confluence because 50 percent of the time, the website isn't working and I can't access my site. When I am able to access my site via the Confluence website, it is often very slow - I often have to reopen Confluence website - which also takes some amount of time to do.

Recommendations to others considering the product

I recommend that you have a plan for the structure of a project before you start to use Confluence. This will makes things much easier and run smoother. I recommend Confluence for large companies as it will make collaboration much easier and more efficient.

What business problems are you solving with the product? What benefits have you realized?

Confluence enables easy collaboration with my coworkers on things like documentation as we start a new topic or working with building a new product. It has made this collaboration easy and convenient.

The Confluence e-mail notification feature has also been great because it makes users aware of situations that are important. Confluence makes our daily routine simple and allows us to be more productive because it solves issues that occur on a specific day. I have found Confluence to be helpful in all different kinds of projects.

Confluence review by Kyle P.
Kyle P.
Validated Reviewer
Verified Current User
Review Source

"Great resource for creating internal knowledge base articles"

What do you like best?

Customizability in creating page "templates" from which to build knowledge base articles, including imagery, stylized text, and even files and attachments.

What do you dislike?

Sometimes finding the articles that i created can be sort of difficult; a way to index articles so I can find them would be nice.

Recommendations to others considering the product

If you're creating a knowledge base of articles, make sure you have a way to find knowledge quickly, or the whole thing is for not. Make article titles that are relevant; make use of the 'labels' for easy search results.

What business problems are you solving with the product? What benefits have you realized?

As a provider of IT services, we have alot of high-tech situations that require documentation. Perhaps we're looking to employ a solution we built in the past for a different customer, or just create an article about an incident managment that will allow us to brief ourselves on what we did. Confluence allows us to create an internal knowledge base with easy to read articles for just that.

Confluence review by Kain S.
Kain S.
Validated Reviewer
Verified Current User
Review Source

"WYSIWYG FTW"

What do you like best?

No markup required with excellent copy-paste support for images. This reduces the barrier of creation for non-tech oriented disciplines like art and design. I also like how the parent-child relationship between pages is virtual to the point that you can programmatically display all children of a page as well as reparent any page to a different parent.

Other features I like:

* Export to PDF (great for sharing docs externally)

* Table of Contents Widget

* Integration with JIRA

* Excellent searchability

What do you dislike?

Some of the widgets can cause issues with web page formatting, such as cutting the page in half with a scrollbar on top half. Hopefully, those bugs get resolved soon. They have also recently eliminated the option of showing the site tree in the sidebar, which makes it difficult to internalize how the pages are organized. We have had to work around this by creating a specific link to the site tree on the front page. Also, 2FA is part of a separate package that you're expected to pay extra for.

Recommendations to others considering the product

We use Atlassian's cloud service for minimal IT risk and hassle, which costs a monthly fee per bucket of users.

What business problems are you solving with the product? What benefits have you realized?

We have pages full of screenshots ready to link to whenever somebody asks the question "How do you do X?". We even have our Slackbot linking to those pages whenever you ask specific questions on Slack. This reduces the amount of overhead wasted on asking the same questions over and over and waiting for answers to those previously answered questions.

Confluence review by Jordi F.
Jordi F.
Validated Reviewer
Verified Current User
Review Source

"Confluence in IT"

What do you like best?

We use this tool in our IT Technology department because is a great collaboration tool. We have divided the tool for departments and we create groups in order to give access to the employees to the section that they need to access for the information. We have a lot of manuals, videos, trainigs...Is the best Knowledge management Tool.

What do you dislike?

You have a lot of information and you only have access in the section that you have permissions and if you need to access to a manual that you have the information, you need to request this permissions and you loose time in this action.

Recommendations to others considering the product

If you need a big knowledge management or great collaboration tool you need to use this

What business problems are you solving with the product? What benefits have you realized?

We have all the manuals and the information in a site that you can access where ever you are, you don't need to spend time in trainings and if you have a problem you can see the solution in confluence.

Confluence review by Hrystyna B.
Hrystyna B.
Validated Reviewer
Verified Current User
Review Source

"Monster Functionality but the worst and slowest UI as the result"

What do you like best?

There are may things I like about confluence apps. First of all - the apps provide a great variety of functional tools that any company can find useful.

Second of all, from the very beginning of your experience with confluence apps you will have pretty much everything needed and you will be able to expand with extra extensions and extra plugins.

All that makes Confluence great additional to other powerful apps of the family like Jira, Stride, Hipchat.

The apps are really well interconnected and can be used within each other. this is a great place for developers who like to use specific tools for certain needs and still have everything connected.

The idea of confluence as a place of knowledge is great and many people can benefit from it, however, there are few important Nos.

What do you dislike?

1. Speed

One of the first things you notice in Confluence as you grow your presence there is the speed. And it does not specifically matter on the internet connection or type of computer. The apps are slow and gigantic.

The whole weight of the functionality they carry is bringing them down and therefore make it very hard to operate them.

2. Design

Another great miss of confluence is the overall design.

Recommendations to others considering the product

*Please, make it faster.

*Make more flexibility with the UI

What business problems are you solving with the product? What benefits have you realized?

With confluence My friends and I are solving issues with bugs and errors in our projects we develop.

Confluence is great for that purpose, Jira is a nice bug tracker and solver and the other apps can support with the Wiki functionality and propose some possibilities for communication.

Now when hip chat and stride has been bought by slack, we can believe in even better integrations between two giants and I am really expecting it to be great!

Confluence review by Hatim B.
Hatim B.
Validated Reviewer
Verified Current User
Review Source

"Our central tool for sharing architectural documents"

What do you like best?

With Atlassian Confluence, we create and share using a rich content editor hosted in a web browser, architecture documents. We can olso write a several kind of information like project plans, or meeting notes.

The content is organized arround spaces et pages, witch include differents kind of support (text, graphics, etc.). Everybody can contribute by writing a inline comment about a file or page or asking for more details about a subject.

The hierarchical structure of pages keep the infrormation organized as well as accessible.

This tool help us to centralize informations witch was lost in several places (shared folders, emails, document bases, etc.)

We created spaces didecated to applications, and for each project we created a new version. We reuse or update existing artfacts or create a new ones if it is necessary. Differents teams can share and paricipate on the inline works.

When the current version is finalized, it becomes official, and it is visible to everyone.

What do you dislike?

If you want to complete this tool with other compatible adding from confluence marketplace, you must be care about your choice.

Backtracking may be impossible or very difficult. Some adding are not free and some are better than others.

Recommendations to others considering the product

We recommend this tool.

What business problems are you solving with the product? What benefits have you realized?

Without confluence, versioning of architectural documents was difficult. The reuse of the artifacts was manual, and the sharing was not satisfactory. Now information is organized, shared and collaboration is effective.

Confluence review by Ashish M.
Ashish M.
Validated Reviewer
Verified Current User
Review Source

"Best tool for sharing Documentation"

What do you like best?

Atlassian Confluence is a great tool when it comes to working together in a team and sharing the documents. It is so simple to use simply create pages and the edit interface is as same as Microsoft word which makes it convenient. You can simply put Jira ticket number in between and it will make a link to that. This tool also organizes all the pages in a very productive manner.

What do you dislike?

It is a bit annoying sometimes when it triggers an email even for minor modifications on the page. On pressing of ctrl+S, it automatically saves and closes the page which is not good.

Recommendations to others considering the product

it is good product if you want to bring all your project related document at one place for your team.

What business problems are you solving with the product? What benefits have you realized?

We are using this product with our clients, to document the entire project details. It helps the new person to understand and follow the steps.

Confluence review by Hari Hara Kumar E.
Hari Hara Kumar E.
Validated Reviewer
Verified Current User
Review Source

"Great tool for documentation"

What do you like best?

Confluence is a very intuitive and reliable piece of software - it makes documentation less cumbersome. Its integration with Jira is amazing. It makes life's of developers very easy. Hierarchy structure helps manage documentation for various projects easily. Access control is pretty good - we can restrict the page's access to certain users only. Searching for content is pretty quick and accurate. email notifications on content update for the pages you watch is nifty.

What do you dislike?

Sometimes I find confluence is slow - adjusting the fonts and making documentation look pretty is not easy in some instances. It adjusts the fonts some times automatically which is very annoying. Restarting confluence may take some time.

Recommendations to others considering the product

Make sure you keep track of updated versions of confluence from Atlassian.

What business problems are you solving with the product? What benefits have you realized?

We use confluence as primary documentation tool. We use it to write best practices, API documentations, new hire steps, deployment documents. Once we have the documentation in place, we share it with various people in the company.

Confluence review by Beth H.
Beth H.
Validated Reviewer
Verified Current User
Review Source

"Great tool for knowledge sharing and team documentation"

What do you like best?

Confluence is a great tool for sharing and collaborating on training notes, product documentation, and team information. One of the most useful things it offers is the ability to search for documentation written by a functional area outside of your own. This reduces the time spent on knowledge transfer sessions or lengthy explanatory emails.

What do you dislike?

When creating pages, editing can be a little frustrating at times. For perfectionists like me, it can be difficult to remove the extra spaces that appear between lines, line up columns to be the same height, etc. There is also a strong reliance on plug-ins to get the job done - which is great, if your company is willing to pay for them.

What business problems are you solving with the product? What benefits have you realized?

We use Confluence to collaborate on documentation as we encounter a new topic or as a new product is being built. It's a great tool when used to its full potential, as long as the whole team collaborate and aren't afraid to make changes to out-of-date content.

Confluence review by Dominick B.
Dominick B.
Validated Reviewer
Verified Current User
Review Source

"Love Confluence"

What do you like best?

I love using confluence to document the aspects of our product development. In an organization with dozens of downstream services, I find myself fielding questions from other product managers and developers about our micro services. Confluence makes it much easier to handle the knowledge transfer by directing said PMs and Devs to our confluence pages to get the answers they need without having to come to me first. It saves me so much time as a PM as well as the other PMs and Devs that are integrating with us downstream. It's also a great tool for team collaboration. We use it to document future refactoring tasks, keep an agenda for our upcoming team sharing sessions etc.

What do you dislike?

Sometimes it's a little difficult for me to keep my pages organized when creating multiple layers. I've had issues with a new page ending up in a completely different section that was intended.

Recommendations to others considering the product

If you work in a large organization, I would highly recommend the use of confluence for knowledge sharing and team collaboration. It saves our team a lot of time from answering frequently asked questions about our micro services to our downstream services during integration. By guiding PMs and Devs to our confluence pages, they are able to obtain everything they need with minimal assistance from us, and thus, allowing us to continue forward with our next project and not be slowed down by answering questions and guiding other teams through integration.

What business problems are you solving with the product? What benefits have you realized?

As mentioned above, confluence saves me a lot of time answering questions to other PMs and Devs all day by giving me a place to document all the most important aspects of our product/service. It makes the knowledge transfer seamless when other downstream services are trying to integrate with our micro services.

Confluence review by Julietta P.
Julietta P.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Good program"

What do you like best?

It is designed well and is very helpful. It helps to collaborate between different departments. It is very useful and easy to use. It has various features like the task to be assigned to someone or to solve the issue which are very helpful. I like this program very much.

What do you dislike?

Sometimes there is unnecessary updating. I would recommend to review the design of the program like colours, etc. and to update it from time to time not to get tired of it.

Recommendations to others considering the product

It is a very good program, easy to use and perfectly made.

What business problems are you solving with the product? What benefits have you realized?

We use it in our teamwork. The department issues are various during the day. I am passing the issues to relevant departments to be solved. I like the feature that is there is e-mail notification of the process of the task so that you will be aware of every moment of its solution or transferring. to other departments or resolving it in some cases. Besides, I like this program very much, indeed. It helps us a lot in our heavy work. It makes our routine easier and productive. It solves many problems of the day work. I think it is an excellent finding for huge companies or enterprises. I cannot imagine my work without it so far. In addition, I like the program very much. It can be used in different spheres and will be helpful in any case.

Confluence review by Andrew T.
Andrew T.
Validated Reviewer
Verified Current User
Review Source

"Best in Class Wiki"

What do you like best?

Confluence is easy to use and supports a range of plugins to enhance the capability. It is used by our business for all internal wiki and documentation requirements. Great for open and collaborative teams.

What do you dislike?

Confluence's ease of use creates some challenges in terms of creating a storage model that enables information to be stored in a way to index and find it later. It has a limited hierarchical structure against other competing products which creates some challenges over time.

Recommendations to others considering the product

Understand the structure of how you want to store and create pages in Confluence before you begin. Without appropriate archtiecture and on going management, the system can become unweildy.

What business problems are you solving with the product? What benefits have you realized?

We store all our development team internal documentation and use its integration with Jira to provide up to date information on work in progress. It has significantly reduced wasted time from staff trying to find the latest information about our development teams.

Confluence review by Nicola P.
Nicola P.
Validated Reviewer
Verified Current User
Review Source

"Confluence is a potential Wikipedia for companies and their products, services and projects"

What do you like best?

Different kind of content to write: from meeting notes to blog post, requirements, etc.

Task assignation with deadline is very useful, integration with Jira with option to open tickets from there immediately is useful too.

The tool provide the possibility to build very self-explaining content, especially if you work with Digital Product and you want to present your product and improvements to the entire company.

What do you dislike?

Pages organization can be improved, it's a bit difficult have a quick view of the documents tree. Also search is not so much optimized, then it's a bit tricky find the right document with the Search feature or looking at the pages in the tree.

Recommendations to others considering the product

Map your spaces with your need and use those rules to have a standard content organization

What business problems are you solving with the product? What benefits have you realized?

Meetings summaries were missing before Confluence, shared information with the entire company about product news, improvements and general updates around.

Confluence review by Tara H.
Tara H.
Validated Reviewer
Verified Current User
Review Source

"Collaboration Becomes 2nd Nature"

What do you like best?

Confluence allows for real time documentation and collaboration for teams of any size. The linkability for users allows for referenced locations, information, documents, etc. to be clickable, searchable and immediately shared. This has revolutionized how we handle project management, group announcements, training and on-boarding.

What do you dislike?

It can be a bit glitchy at times- won’t save a new version or crashes and has to be reopened. But versioning features allow for recovery. SAVE OFTEN!!!

Also, this is not a formatting rich environment. If you like the basic look and feel of information sharing and don’t care about too many stylistic graphics, you’ll enjoy this environment.

What business problems are you solving with the product? What benefits have you realized?

Communication and collaboration solved. Documentation is a breeze if you can build a basic file structure.

Easy for new hires to search, learn and become early contributors rather than having to learn complex, legacy systems or locations. Think of it as a giant, interconnected team whiteboard with unlimited file cabinets that can be instantly searched.

Confluence review by Alexis T.
Alexis T.
Validated Reviewer
Verified Current User
Review Source

"Confluence for workgroups and collaborative content"

What do you like best?

Maybe the easy setup is one of the key feature and the natural integration with JIRA works fine. It is really easy of use for basic users. The templates for software development teams fits for many kinds of projects with minimun adjustments

What do you dislike?

The way that Confluence manage permissions is very limitated. The template features are really limitated too. The worst is that you can't develop a site templates to reuse them, then you need to rework a lot for special sites, like project management.

Recommendations to others considering the product

if you need a quick tool to share knowledge and content with less tha 10 groups and you are not thinking in a tool with a lot content features, don't need DRM and items like that, Confluence could be your choice

What business problems are you solving with the product? What benefits have you realized?

We could use a useful knowledge base site to integrate with JIRA Service Desk.

Adding some plugins, we could document project executions and product specs. The simultanusly collaboration feature works really good, then we work on meeting notes and documentation at the same time, even when we are on different places or buildings.

Confluence review by Edyta B.
Edyta B.
Validated Reviewer
Verified Current User
Review Source

"Great free collab workspace"

What do you like best?

Conflunace is a great workspace that allows you to keep all your docs in one place. It's easy to set up, navigate and use. It has decent visual tools, interlinking and ability to set up permission for access are a big plus.

What do you dislike?

It's rather hard to customize pages, and the navigation or set up of it is very confusing at times. More than several times load time was less than ideal. While it's fairly straightforward to use, it does require training and learning, since it can be confusing at the beginning. .

Recommendations to others considering the product

It could be a rocky start and may require training, but it's a great product especially if you use JIRA

What business problems are you solving with the product? What benefits have you realized?

We use Confluence as a central source for new hire documentation, to keep track of sprints, releases and retrospectives. Our QA keeps test plans and QA results along with release dates, so we can interlink them to the sprint overview for ease of access.

Confluence review by Andrew R.
Andrew R.
Validated Reviewer
Verified Current User
Review Source

"Great for setting up goals for the team"

What do you like best?

The fact that it can be customisable meaning that in the end all the team can collaborate and work with the product. Makes it much easier to be able to have a clear and concise place to be able to actually know hwat each of the team are doing

What do you dislike?

I have found that sometimes it can be slow to respond and the rate in which certain things load can make it quite slow. I have also found out that the search functionality could be improved, it sometimes does not bring back the features that we are needing. Creating a new confluence page sometimes can be a bit of a pain when starting from scratch.

Recommendations to others considering the product

As long as you are clear from the start then it is a great tool - You only get out what you put into the system I believe. We are using it in a clear and concise way so that all of our team know it is not a discussion forum but more of a forum whereby it is clear what we are working on

What business problems are you solving with the product? What benefits have you realized?

Full development of our system. The collaboration system is a lot more transparent for the team. Also means that any discussions are kept off this page so that we know that this is a clear place for actual product development and not an area whereby people are discussing back and forths - this is more of a clear definition for us.

Confluence review by Richard L.
Richard L.
Validated Reviewer
Verified Current User
Review Source

"A powerful, customisable package that may be more than you need"

What do you like best?

We use other Atlassian tools so the integration between them is very valuable for us. Confluence at it’s most basic is a simple tool to use with a lot of flexibiliy for displaying various types of content. We were easily able to set up knowledge centres or simple task lists. Being able to watch pages and be notified when they’re revised is essential for team collaboration.

I’m a fan of the new interface they recently launched, it makes the service more approachable and exposes key functionality.

What do you dislike?

We use the hosted Cloud service and whilst not terribly slow there can be some delays at times. I also had some frustrations with formatting content but most were resolved with some care. I work for a small business and the sheer number of features can be overwhelming. Be they general use, set up of spaces and pages, or administration of the platform itself - there is a lot to take in which may be better suited to larger businesses.

Recommendations to others considering the product

It’s a difficult tool to trial as you’ll only see the true benefits of it over the long term. the cloud hosting is very good value for small teams so it’s worth giving it a try (I think prices can rise quickly as you add more people but you’d need to check) but it’ll only be as good as the effort you put in.

What business problems are you solving with the product? What benefits have you realized?

It allowed us to centralise documentation and have a collaborative platform to aid project lifecycles.

Confluence review by Jesse B.
Jesse B.
Validated Reviewer
Verified Current User
Review Source

"Your day to day needs for documentation!"

What do you like best?

Ease of use and ability. The cloud bases application makes it easy to access from anywhere. The revision control is also very helpful and ease for AD integration. Another big bonus is your ability to export to PDF and word!

What do you dislike?

Some of the formatting tools are limited. It try to mimic Microsoft Office but only gets about 30% of the way there. It does make it easier for the day to day user but some advanced tools would be nice for those that can handle them.

Recommendations to others considering the product

Great day to day tool does lack some advanced features.

What business problems are you solving with the product? What benefits have you realized?

Centralized document storage and collaborations. This also helps us with revision control. This helps tell us who is editing when and we are able to look back at all previous versions.

Confluence review by Ryan H.
Ryan H.
Validated Reviewer
Verified Current User
Review Source

"A Powerful Part of the Atlassian Suite"

What do you like best?

Confluence is a powerful wiki for internal documentation that can also be used for external documentation. One of its most powerful features is its seamless integration with the rest of Atlassian's suite.

What do you dislike?

Confluence easily becomes an information architecture nightmare. I do not think this problem is specific to Confluence, but Confluence can get an edge by addressing the problem. A small, annoying thing is the inability to pick custom colors for text.

Recommendations to others considering the product

It really is best to use Confluence, or any wiki, when you want to organize information for sharing. It provides you the ability to create an interactive website for knowledge management (rather than marketing) but it quickly degrades into a forest of outdated nonsense *unless* you have a solid content strategy and information architecture in place.

What business problems are you solving with the product? What benefits have you realized?

Knowledge management and sharing internally across disparate silos.

Confluence review by Ian C.
Ian C.
Validated Reviewer
Verified Current User
Review Source

"Confluence "

What do you like best?

The ease with which you can create and share content. The look and feel of the interface. Confluence provides a refined UI with nice touches. The marcos are easy to use and become second nature. Support is excellent and the application has been remarkably stable.

What do you dislike?

There's not much to dislike in the context of our requirements. Areas where enhancements would be most useful include integration with major file sharing services such as Box and OneDrive. There are plugins for Box and Google Drive but they need improvement. Integration with external calendars such as Exchange would be nice. It might be available with Atlassian's Calendar app but that is too expensive for us. We'd also like to see easier integration between cloud-host HipChat and server/local-hosted Confluence.

Recommendations to others considering the product

Try out all the other apps that might fit your requirements. Consider your resources and requirements. What works for one organization might not for another. WE started with close to 20 candidates and honed in on 4. Confluence was our top pick after vigorous review baed on our needs and resource availability.

What business problems are you solving with the product? What benefits have you realized?

Knowledge sharing within our organization was the number issue we sought to address through our Confluence implementation. We've accomplished that thanks in large part to the use of Confluence. As with any other project user and leadership buy-in were more critical. However, in this case, software did not get in the way and actually helped us because of it's functionality and design.

Confluence review by My N.
My N.
Validated Reviewer
Verified Current User
Review Source

"Very good tool to track the flow of workload! Better than Sharepoint."

What do you like best?

It is a nice adjunct to Smartsheet for those who use that for their project plans. We just keep a link to Smartsheet on the home page of each project.

Confluenceis so much better tha sharepoint, or even google docs or dropbox. (if your company and you are using that software, please consider switching. Do not have to thank me). The reason is the consolidated meeting action items, the ability to create Jira tickets from highlighted text make it so convenient, handy, and productive. It suppports Smartsheet as well. Very easy to edit as well.

What do you dislike?

I think sometimes it's a bit buggy, which can be annoying haha. Also, the search is not quite good. I know I am asking for a lot because the software is already so helpful. but if they can fix these, it's gonna be perfect.

What business problems are you solving with the product? What benefits have you realized?

The best collaboration tool. I have been using it for different activities like project planning, project & team management, requirement gathering, scheduling, team collaboration which are accessible on both web and mobile making the work activities fun and focusing on other project specific activities leaving all other things to confluence.

Confluence review by Élodie M.
Élodie M.
Validated Reviewer
Verified Current User
Review Source

"Data centralization for everyone"

What do you like best?

What I mostly like with Confluence is the data centralization it provides us. With a smart page arborescence, you can easily organize your business documentation and find what you need.

It is also a tech oriented tool which means that all the templates and type of pages offered by Confluence are made for IT projects. We use a lot the "requirements" page and it has very much helped our team to understand the big picture of a project and be user-oriented.

Finally, since we use JIRA, we usually link our issues in the Confluence page which is updated whenever an issue status changes. We do not need to manually update our documentation and this is time-saving!

What do you dislike?

However, it can be hard sometimes to format a page and insert links or files. Images can't be positioned as we want it to and they only have 3 different sizes. This is why, despite the great centralization it provides us, we consider it as a little bit archaic in terms of formatting. If Confluence could be as easier to format as a PPT document for example, it would be outstanding!

Finally, even if Confluence offers a good page arborescence, it can be hard sometimes to find the right page you are looking for. Some are hidden if not linked to a group. And the home page is not very useful.

Recommendations to others considering the product

If you have multiple product lines or just need a one-time place for your product documentation, Confluence is a great tool.

What business problems are you solving with the product? What benefits have you realized?

With Confluence, we are avoiding spreading documentation and data across different tools. It allows us to have a one-time place where all our documentation and ideas can be put and that the tech team can use as reference.

Our UX designer and product manager use it a lot since we write all our requirements in Confluence.

Confluence review by Robert H.
Robert H.
Validated Reviewer
Verified Current User
Review Source

"Perfect in-house documentation tool"

What do you like best?

Aside from Wordpress, Confluence is the closest to WYSIWYG online publishing you can get.

What do you dislike?

The pricing structure. Don't get me wrong, I love that I can implement a 10 user server license for $10. I would jump at the chance to buy a 25 user license if it was about $500, instead of $1,500.

Recommendations to others considering the product

My suggestion is that you run it on a Linux server if you can, or cloud-based. I feel like it would be really be a waste of resources to run it on a Windows server (Hardware + OS License + Possible DB License + Backups = $Ouch). Confluence can be a bit tricky to get installed on Linux, but it's totally worth it. Even a very small server can effectively run Confluence. I've run it almost exclusively on VMs. I think a small 50 person office could get a lot of use out of the cloud-based service. Any company that has a remote workforce should definitely consider going cloud. If you have over 100 users, I'd recommend an in-house server for sure.

What business problems are you solving with the product? What benefits have you realized?

IT documentation has been an issue just about everywhere I've ever worked.

These are some of the challenges I've encountered with documentation:

- Too wordy. Information overload

- Not enough information.

- Only one person maintains it.

- Documentation spread across file shares and NOT searchable.

Confluence solved all of the above issues.

For much of my career, I have been the subject matter expert for Servers, Workstations, Operating Systems and Networking. Confluence gives me a way to record the 'tribal information' I've been keeping in my head, and give it to my colleagues. It also gives them a place to record the things they are the subject matter experts on.

The key benefit to this is that I can shift my focus to new projects, grow as a professional and make my team more effective. My guys know that the information is there, so they don't have to wait for me to get on with what they are doing. I can also take time off without being called every 15 minutes.

Confluence review by Alexander C.
Alexander C.
Validated Reviewer
Verified Current User
Review Source

"Easy to setup and use team collaboration software."

What do you like best?

The ease of use from setup all the way to daily maintenance of pages is very straight forward, easy to see version history on pages for accountability. Watch pages and alerts are straightforward and easy to use. Setting up automated checklist for new pages is easy and improves accountability between team members.

What do you dislike?

Not much, a media wiki book is very helpful unless your a power user of previous wikki software. Depending on size of your org keeping up with unified styling and page hierarchy can be a little overwhelming.

Recommendations to others considering the product

Some minor knowledge in markup language is very helpful. In general if you can edit a wikipedia article then you can manage Confluence. its best to set up clear style guides and branding when first setting it up rather than trying to clean up pages after the fact.

What business problems are you solving with the product? What benefits have you realized?

The passing of tribal knownage down though the company. Easy to search pages help new employees to search for obscure problems and categorize one off solutions as found. Team collaboration and task checklists is very useful and the other primary function of the software.

Confluence review by Spencer H.
Spencer H.
Validated Reviewer
Verified Current User
Review Source

"Fairly easy to use but could have more features"

What do you like best?

The articles have a very basic layout and are easy to create. You are also able to vote on different things to easily create prioritization. Being able to add comments and and have a conversation about the article is also very nice and an easy way to document what has happened and what needs to happen.

What do you dislike?

This may just be because of how my company is using it but it's not very user friendly when trying to search for specific articles. I wish there was an easy way to get to the article that you need. It seems like you either get too many results that are impossible to comb through or you do not get enough results so you can't find what you need.

Recommendations to others considering the product

This can work great as a centralized place to put all your knowledge on different topics. It can be used as a reference tool for new employees to help get them up to speed. It is also great for the long-term employee to use when you just can't remember little details.

The biggest thing that will hinder your usage and make Confluence seem useless is if you do not keep it updated. As you begin implementing Confluence make sure that you have a plan in place to get consistent updating happening. If it is not updated it will quickly get outdated and your companies usage will go down.

What business problems are you solving with the product? What benefits have you realized?

We put implementation method articles and they are very useful when working with new customers

Confluence review by Richa B.
Richa B.
Validated Reviewer
Verified Current User
Review Source

"Best content collaboration software"

What do you like best?

Confluence is content collaboration software that changes how modern teams work. It has a Knowledge base to easily publish, organize, and access information in one central location so one can help their customers help themselves. It also has Team documentation feature which makes it a great tool.

What do you dislike?

Here are dislikes using Confluence for collaborative knowledge management and documentation. It has EXCESSIVE ACCESS RESTRICTIONS, MULTIPLE USERS SHARING ONE ACCOUNT, Cant DISABLING THE COMMENTS FEATURE, NEGLECTING CONFLUENCE UPDATES AND PERFORMANCE and PUTTING EVERYTHING ON ONE PAGE. I wish the cost of the license was less so that more users could be added to the platform free of cost. Other softwares like Jira have a cheaper license and many users can use the software to collaborate and track project management board along with issue management with tickets, epics and integration with repositories like github and email support.

Recommendations to others considering the product

Confluence is a better tool and more suited to the needs. Very happy with the features in the product. Would 100% recommend to others

What business problems are you solving with the product? What benefits have you realized?

Great tool for collaboration and having all information present at one place for easy access for customers and users.

Confluence review by Eric L.
Eric L.
Validated Reviewer
Verified Current User
Review Source

"The market leader in team collaboration software"

What do you like best?

Confluence provides a wealth of diversity in the functional capabilities able to be brought to bear by your team. This is not a tool only for software engineers - anyone working in a collaborative environment can benefit from the workspace that Confluence provides. Confluence provides a single point of truth for product, project, program, and portfolio management that is easy to extend to operational handoff and document retention strategy, as well as ongoing schedule management and feature backlog. Confluence also integrates seamlessly with other Atlassian tools, particularly JIRA, making it a great central hub for all of the activities of the team.

What do you dislike?

Confluence has a somewhat steeper learning curve than is probably necessary for its most valuable features. It would benefit from some more user-friendly plugins and a better way to add new functionality from the community. Many new users to Confluence are coming from having relied heavily on Microsoft Office products for a long time, so additional features that could replicate some of the more common functionality of Microsoft PowerPoint, Microsoft Excel, and Microsoft Project would go a long way in helping new users more familiar with these tools to understand the true value of Confluence.

Recommendations to others considering the product

I would highly recommend using Confluence at any organization, or even for personal projects. It can be scaled to fit whatever team size is needed, and its functionality can be extended in a number of ways as required. I would recommend working with someone from a consulting perspective who can help to provide guidance on how best to use Confluence for the work you are doing on a day-to-day basis.

What business problems are you solving with the product? What benefits have you realized?

We use Confluence extensively across our software and product engineering teams. Generally, Confluence is used to communicate project status, collaborate on engineering problems, and for the documentation of business critical user guides and architecture documents. Confluence helps us ensure that the work being done by all of our resources is maintained in a consistent format, and is easily searchable and retained (with version control!).

Confluence review by Zachary H.
Zachary H.
Validated Reviewer
Verified Current User
Review Source

"Great Tool For a Wiki"

What do you like best?

It was very easy for me to create a section and sub-sections of documentation for my team. We store how-to's, procedure updates, and training notes in here. Its very easy to navigate and holds many types of media.

What do you dislike?

Without the right organization, the information can become convoluted and hard to find. It's important that you organize your information correctly from the beginning because auditing after the fact is difficult.

Recommendations to others considering the product

Have a structure to your content. Understand how you want to organize it beforehand.

What business problems are you solving with the product? What benefits have you realized?

We now have a central repository for all our information regarding how-to's, procedure updates, and training notes. Everyone knows where to go first when they have a question, reducing the risk of distracting fellow employees with questions that can be answered in Confluence.

Confluence review by Grace M.
Grace M.
Validated Reviewer
Verified Current User
Review Source

"New Confluence user, tentatively impressed"

What do you like best?

We've just started using Confluence to store and share information, and I like it a lot so far. It's a nice, easy-to-use interface, and it has a lot of functionality that I didn't realize it had when I first started using it. It allows for easy collaboration for several types of things, and I appreciate the version control abilities.

What do you dislike?

The only real issue I have with Confluence is that it hasn't been easy for me to figure out what else it can do. Some of the features seem kind of "hidden."

Recommendations to others considering the product

I would definitely recommend giving Confluence a try, and familiarizing yourself with the capabilities as you do, because it's actually capable of more than is immediately obvious.

What business problems are you solving with the product? What benefits have you realized?

We're using Confluence to collaborate on and share information The current benefit is that we're using it to keep up to date and share the translation availability of our product, which has been very internally valuable.

Confluence review by Lahn B.
Lahn B.
Validated Reviewer
Verified Current User
Review Source

"Confluence for Team Collaboration"

What do you like best?

Confluence is great for collaboration and having a central location for you notes, documentation and projects. I like how I can "watch" a page and be notified of changes. I like the ability to be able to restore previous page versions as well as seeing who made revisions and when.

What do you dislike?

I would say the one thing I like least, is that many of the macros are "add-ons". Users may not be aware which of those macros have expired until they go to use them.

Recommendations to others considering the product

When using Confluence, set standard practices within your company. It is easy to find old attachments and old pages. If you use JIRA, then having Confluence Team Collaboration is a good match.

What business problems are you solving with the product? What benefits have you realized?

Having 1 spot for all to collaborate and 1 knowledge bank. This also works well for remote users. The auto-timing stamping on the pages of when updates are done makes it easy to find out when the page was last updated and no worry to reply on users to timestamp.

Confluence review by Don D.
Don D.
Validated Reviewer
Verified Current User
Review Source

"Confluence helps keep our team on the same page"

What do you like best?

Confluence helps solve the problems of needing a knowledge base as well as work spaces for our employees. We can host our documentation for our customers or have spaces for internal access only. We also love the questions plug in which allows us to interact with our customers, and for them to interact with each other.

What do you dislike?

The search feature is lacking. It would be better off if we used a custom search engine instead. There are times when you get a lot of results do to past iterations of pages showing up, this ends up almost duplicating the results. In addition, if you lock it down for customers, it might not give enough results. That can frustrate the customers.

Recommendations to others considering the product

They are a great company to work with as they help get the information to your team and customers quickly. They have a lot of flexibility which can help make the software look and feel specific to your company. It is great for sharing information such as announcements, conferences, and new details about our software. You can also archive older information so customers who have not yet upgraded will have access to documentation they still need.

What business problems are you solving with the product? What benefits have you realized?

We can host our documentation and customize the layout to make it easy to find. In addition, it makes a great portal for us to share ideas with customers while they provide feedback.

Confluence review by Susannah F.
Susannah F.
Validated Reviewer
Verified Current User
Review Source

"Great Collaborative Software for a team"

What do you like best?

collaborate on all levels, share with co-workers, get feedback. Post lots of documents and update changes. You can get lots of feedback and send regular updates without disturbing work.. Great customer service. Highly useful.

What do you dislike?

can be overwhelming and sometimes hard to find what you need to edit. Can easily subscribe to updates you may not really need. lots of emails. Customization can be tough. Very basic and bland UI. It is an expensive software to invest in as a small start up company.

Recommendations to others considering the product

be patient in learning the process, figure it out, what works best for you and your team to collaborate effectively. There is a lot to learn. start with the basics of what your needs are first. explore and then add more. use your team to work together

What business problems are you solving with the product? What benefits have you realized?

We are solving team projects in order to collaborate on projects to get work done and meet deadlines. Collaboration. Also our company is small and doesn't have an internal intranet or an HR page so I use Confluence as our HR page to post policies and information. this has been very helpful for our employees. Working on projects and seeing timelines is very productive in order to meet deadlines and help customers. Use for planning and timelines and completing sprints and testing. Helpful for sharing work and getting feedback. Use for communication across multiple teams and develop better programs and helpful systems

Confluence review by Mariann H.
Mariann H.
Validated Reviewer
Verified Current User
Review Source

"Crowdsource & centralize your organization's knowledge"

What do you like best?

As a web-based tool, Confluence allows an organization to easily organize and maintain its knowledge and intellectual resources in a central place. As staff come and go, processes evolve, or new technologies are implemented, Confluence provides a valuable tool for an organization to track and support change management and knowledge transition.

What do you dislike?

Although Confluence offers a great deal of widgets to customize the look and content, the tool does not have a particularly robust HTML editor, which can be frustrating for power users who want to format the layout of the page.

Recommendations to others considering the product

Confluence can be used for more than just technical documentation. Encourage departments to use Confluence to document frequently asked questions in a central organizational resource rather than piece-mealed on separate websites. Confluence also has privacy settings, so it's great for documenting internal processes and procedures and restricting access.

What business problems are you solving with the product? What benefits have you realized?

Confluence allows our organization to document how to use software for academic and administrative purposes as well as specific tasks, processes, procedures, etc. within the greater campus community. Not only has this benefited our faculty, staff, and students, but we find that our resources have been cited and used by others outside the university. Confluence also allows us to provide self-service resources that can be used during non-business hours, which help our users help themselves.

Confluence review by Luke B.
Luke B.
Validated Reviewer
Verified Current User
Review Source

"Confluence is a useful, easy to use documentation software."

What do you like best?

The page editing options is easy to use. It allows creation of readable documentation without allowing too much freedom to create inconsistent design patterns.

What do you dislike?

Security can be cumbersome for sharing. I work a lot across departments and sharing documentation with users elsewhere is not always simple, especially for one time documentation use.

Recommendations to others considering the product

Documentation in this tool can easily get messy. Develop a quality structure before hand to ensure your are organized well. Also, use all of the features of Confluence. The ability to query SQL server for data is a huge time saver to update to date data without having to touch the same documents again and again!

What business problems are you solving with the product? What benefits have you realized?

We document reporting objects with Confluence and also document progress on enterprise projects. The tool allows us to query our database for current information. Through Gliffy, we can also incorporate design elements and definitions in the same document.

Confluence review by Junyang X.
Junyang X.
Validated Reviewer
Verified Current User
Review Source

"Tool for sharing information, tracking and milestones across organization"

What do you like best?

Allows for tracking and collaboration across organization. Great way to revision control and dissemination information, share documents for editing, tracking product development and milestones. It has become the central repository of our milestone marker documents as well as to provide inputs into product (and product marketing) documentation

What do you dislike?

All changes are committed right away and there is no draft or sandbox mode to help organize UI/look before publishing. Should be able to customize the feed to only most relevant people/spaces. File attached to spaces are not always obvious and sometimes hidden. Need some method of encouraging user participation

Recommendations to others considering the product

Try several versions and determine one you like, multiple UI changes over versions.

What business problems are you solving with the product? What benefits have you realized?

Information is often lost or buried in a mass of emails, having confluence allows a gradual building of knowledge base over time. The information is useful to a variety of people without having to be specifically targeted.

Confluence review by Sabitha M.
Sabitha M.
Validated Reviewer
Verified Current User
Review Source

"Usage of Confluence "

What do you like best?

It is platform for organizations to maintain , secure and share the documentations.User access can be controlled by Active directory access to the lower lever where one can restrict the usage of documents. Multiple level of access to documents like read, write and admin. It is easy to share documents from folder level and navigate to file level . It is easy to make GIF from the snapshot where new user can able to understand without going through the documents. PMO can share their meeting notes across the users.Easily can track team activity ,give feedback and sync with team.Easily invite users from UI condole

What do you dislike?

Migrating from other tools to confluence is little difficult. It involves user in editing the documents manually and validate. User has to adapt to new short cuts to edit the document . Confluence Enterprise application pricing is high

Recommendations to others considering the product

It is highly effective in handling all kind of documents including meeting minutes to large product documents and sharing with team, synch with the team, and review the documents by providing feedback

What business problems are you solving with the product? What benefits have you realized?

It is easily to install confluence on premise and integrate with active directory .Restricted access to team and made invisible documents to other teams. It is very effective in creating meeting notes, project plans, requirements documents, release notes, roadmaps, and more. Dynamically we can create multi media content .User can provide feedback to the notes uploaded. It is effective in creating organizations hierarchy structure . Confluence can be integrated with atlassian tools through the plugin.

Confluence review by Natalia P.
Natalia P.
Validated Reviewer
Verified Current User
Review Source

"Solid and powerful with some minor flaws"

What do you like best?

I love how confluence integrates smoothly with other altassian apps such as HipChat and Jira. Confluence's rich content editor makes it a lot easier for me to customize all of my documents and make them look exactly as planned. Another great feature Confluence has is it's spaces. The way you can organize and customize each space makes the whole office's project management more efficient.

What do you dislike?

I believe that Confluence is quite an expensive tool to have for a large number of people. It can get quite costly to have the whole office using confluence. Also, I find the search engine to be a bit clunky and inefficient, it does not run smoothly at times.

Recommendations to others considering the product

I would recommend making good use of Confluence's many integrations with other Altassian tools, it really makes life easier when you are using tools that communicate with ease with each other.

What business problems are you solving with the product? What benefits have you realized?

Confluence helps me and my collegues organize our different projects that are being developed in parallel. It is a great tool for small to medium sized teams that have tons of projects to manage at the same time.

Confluence review by Leena M.
Leena M.
Validated Reviewer
Verified Current User
Review Source

"Often frustrating but also very functional"

What do you like best?

It's great for collaborating and keeping information that everybody in your company can access. Lets you draw diagrams and do all kinds of fancy stuff you want to do. It does have a ton of features, and handles multiple people editing at the same time fairly well.

What do you dislike?

Search on it is absolutely awful.

I think the software is also pretty bloated. Atlassian tends to do that - their products do everything for everybody, which means they don't necessarily do any of it super well.

I've also lost some data before by not saving my documents which isn't ideal.

Recommendations to others considering the product

It depends on what you need, I would definitely consider other solutions first. I've had some short experience with Quip and it seemed pretty good as well.

It's very versatile and has a lot of features though, so it most likely does meet your needs.

What business problems are you solving with the product? What benefits have you realized?

We track pretty much everything we do in Confluence. I use it personally to keep track of different tid bits or things I learn, but we also use it to keep track of all of our projects, our architectural documentations, scoping documents etc.

Confluence review by Russell S.
Russell S.
Validated Reviewer
Verified Current User
Review Source

"Using Box to store research insights for product/design teams."

What do you like best?

Our entire company uses Confluence to store technical documentation and other internal documents. We used to keep our research in Evernote, which had some great search capabilities. But, we moved to Confluence because all of our employees were already using it on a daily basis. This made it easier to share our research insights much more broadly. Some of the built-in macros make it much easier to curate content related to specific topic areas–e.g., creating a list of pages based on labels. This makes it so that research consumers don't have to do as much work to find what they need. The ability to organize content into spaces and hierarchies helps keep things tidy and manageable.

What do you dislike?

Pretty minimal concerns. Some of the macros are not as flexible as I'd like them to be. When creating a list of pages based on labels, would love to have "and" and "or" options. Sometimes the text editor gets wonky–e.g., I still can't predict how much spacing I'll have between lines in a bulleted list. Drives me nuts. We believe that content is better understood if its formatted well. But, just like with the bulleted list, sometimes Confluence mangles how we meant something to look. E.g., getting images to align well with text wrapping around it...pain in the butt. This issue isn't as important to some of our other teams, though.

What business problems are you solving with the product? What benefits have you realized?

We are trying to get our user research into the hands of as many people who need it as we can, and we want it to be easy for them to find the information they need.

Confluence review by Ashley E.
Ashley E.
Validated Reviewer
Verified Current User
Review Source

"Easy and secure for company materials"

What do you like best?

Confluence gives our company access to any files, folder, and proprietary information that we might need, at any given time. It's great for keeping all records up-to-date and not using old and dated files. Additionally, it's great for team collaboration on larger projects, that's accessible to the given team, but can delegate who has access to these files. I specifically like the versioning.

What do you dislike?

What I don't like about Confluence is how hard it is to find information. It takes multiple clicks to get anywhere, which is frustrating. The search tool is hard to define, there should be a better way to organize these files and search for them without having to dig through other projects and teams. For versioning, it could show a better interface for what has previously been worked on versus what is currently being worked on.

Recommendations to others considering the product

I would recommend keeping files organized from the start. Definitely create a system for naming folders, teams, files, etc. Because it's meant to be able to allow anyone at the company to be able to access these assets, it's only useful if they are able to locate them quickly in the system.

What business problems are you solving with the product? What benefits have you realized?

Confluence gives the company a central location to hold all information that is very secure. For team collaboration, it also allows the company to update materials to everyone, so there is not old information floating around. Unlike GDrive, which gets messy and has a hard time separating data for projects and teams.

Kate from G2 Crowd

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