The customer support offered by Conga was phenomenal. Every time I had a question, big or small, every time there was a cheerful agent willing to spend anywhere from 2 min to 2 hours helping me find the answer to my question. And if at the end of the two hours, we still didn't have an answer, I was sure to get an email with an update or a suggested solution later in the day. This team was the best.; an excellent sense of security for businesses who have limited experience with the tool.
Users complained about the time it took to generate the solution (i.e. generate the quote), and I agree that at times, the merge time could drag on a lot. When testing, waiting for the templates to generate was very time consuming, and at times resulted in very un-useful error messages.
Delveloping on this tool requires astute attention to detail. I could see this as being frustrating for some. It does take getting used to. But as I mentioned, Conga has excellent Customer Support to help you even if you just need a second pair of eyes on something (trust me, you will need it for this stuff!).
I think the tool could be a lot more efficient and practical for those developing on if they had a console that guided the user in correct syntax, ensuring the user is calling to fields/objects that are in the query, and allowed the user to preview their template without having to save their work and navigate to a new screen and wait for ages for the template to merge, etc.
Like all tools, there are some restrictions with the capabilities of the merge templates, but none that are unlivable. Overall, I would definitely reinvest in this product.
Conga Merge Templates enables our business to provide dozens of quote templates to be used based on partners, customers, product type, etc. The tool interfaces with Salesforce in such a flexible way that permits Salesforce Admins and Developers to provide a custom UI for Sales and other users to interact with.