1. There's no way for Legal to make edits to a document without having to submit it as a change request which we then have to approve ourselves. Seems circular.
2. The list of changes on the side should be presented in the order they appear in the document instead of in the order that the end user made them. It's hard to go through the changes if the user didn't make them in the order they appear.
3. The document should scroll in sync with the list of changes. It's hard to have to go back and forth and is made worse by the fact that the changes don't appear in order.
4. There's no way to handle documents that are not one of the existing templates so if we have to use the other side's paper, it has to happen outside of the system.
5. You can't upload documents that you have made offline changes to if the document is now a different number of pages than the original.
6. The edits appear in so many changes (ex: deleting one line may result in three changes) that there are too many to go through in a reasonable amount of time.
7. There are too few status choices. Basically I have to open every document to see whether it's been internally published or what stage it's at because they all appear as "open."
We were trying to make things easier for our business clients, but it ended up being more work for Legal. I think if you have a very simplistic contract process where redlines are rarely made, this is probably a great product for you. But when you need to make edits on a regular basis, it's actually more work to use the system than just using Word and email.