What do you like best?
Amazingly powerful! The Scripting engine can do so much, and the monitoring is extremely customization. But those who need it working out of the box, the ignite package is the quick and easy way to go to get you running very quickly.
What do you dislike?
Support requests are a little slow for e-mail and phone calls, but their chat is great for little one off questions.
Recommendations to others considering the product
Remember you get what you pay for, many RMM's are free but there is a great deal of setup involved to get it running where it is really usable. Labtech has their ignite "out of the Box" setup which is pre-configured with almost everything you would need for most systems. Setup of additional monitors is very easy. The scripting ability is very powerful, but it does require some time investment to learn the scripting in's and out's. Once you get just some of the basics learned it opens up a world of possibilities.
Labtech is constantly finding minor bugs and resolving them, and pushing the updates out to the partners. Which makes it easier to not worry about flaws. Initial support requests after your setup can take a day to get processed into an engineer, but their engineers are some of the most friendly and easy to talk with people. It's always a pleasure to work with them when we need to.
What business problems are you solving with the product? What benefits have you realized?
Name a Problem and we're trying to solve it for a client. Something that several of our clients like is the ability to put self help options into place for them. They click on our Company tray icon, select the self help menu option and can select customized self help options. From re-mapping their main network drive to downloading and installing software onto systems when employees switch workstations. Fewr calls to us, and happier clients.