I do like the metrics that the solution provides. Nearly everything you can think of is covered for stat gathering.
Remote connecting with Screenconnect also is fairly impressive. Rarely have I seen lags like other remote control software.
The new reporting feature is also quite nice, even better then the original built-in reporting tool
Biggest thing I dislike is the wait for support. Sure, you can call the 800 number for support, but you talk to 'dispatch' which they 'can' create a ticket, but they 'strongly recommend' that you start a chat session.
So, you start a chat session and even if you're #1 in line, you can still have a 30 minute wait. If there's more than four people in queue, you can be waiting in chat for over two hours. Fine and dandy if you have the time, but when I'm on a client site and I run in to a problem, I don't have hours to spend waiting for a solution, I need answers asap.
Since December 2015, I've been told the same excuse from any of the 'dispatch' call takers (we're extremely busy....we are cross training...etc
IMHO step up and hire the staff or even outsource it
If technical support is high on your list, consider one of the competitors.
Do take the training for Labtech and follow that up with any additional training you might want.
Complete network monitoring for my clients. In one case I was able to rebuild a server even though my client didn't have product keys handy because the software was able to capture the product key for the OS and for SQL Server. In the end we found the original product keys and they matched.