ConnectWise Automate

(69)
4.0 out of 5 stars

ConnectWise Automate's remote monitoring and management platform allows businesses to automate IT tasks to improve efficiency.

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ConnectWise Automate Reviews

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ConnectWise Automate review by <span>Richard A.</span>
Richard A.
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Verified Current User
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"You get out of it...what you put into it"

What do you like best?

I have yet to find a critical feature MISSING from Labtech - they've thought of everything. The integration with ConnectWise is as good as it gets (and getting better every month) and our team would be lost without it.

What do you dislike?

What I like, and dislike, are related. With all of the features and capabilities that come with this robust RMM tool - there comes a responsibility and investment to learn it. And, there's a lot to learn. Not for the faint of heart and not for a 1-man band. That said, I would likely say the same thing of any other RMMs -- so the upside Labtech offers outweighs the learning curve...if you take the time to learn it well.

Recommendations to others considering the product

Identify a potential dedicated RMM ADMIN on your team - or outsource it (even better). In order to realize high ROI from this investment, you need expertise...don't underestimate that variable.

What business problems are you solving with the product? What benefits have you realized?

Patching, scriping/automation and agent monitoring are key 'wins' - and we seem to get smarter and smarter each day about new ways we can automatically remediate issues as they arise - which ultimately improves our efficiency and scalability.

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ConnectWise Automate review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Terrible Support"

What do you like best?

I love the ability to use scripts to manage large groups of computers, and the monitors are very useful as well.

What do you dislike?

Documentation is sometimes lacking, and difficult to locate when it comes to very specific issues, and support is terrible. I put in a support request over 2 weeks ago, for what should've been a quick response. When I contact support they say a support engineer will get back to me, but they never do. Typically the only support they provide is to send a link to documentation. Which is fine, when it's the correct documentation. Sometimes it takes several attempts to get the correct documentation.

Recommendations to others considering the product

If support is important to you, evaluate some other products first.

What business problems are you solving with the product? What benefits have you realized?

We use Automate to manage and monitor many different client locations. It helps to monitor health and security and to implement changes to a large group of computers through built in and custom scripts.

What Enterprise IT Management Suites solution do you use?

Thanks for letting us know!
ConnectWise Automate review by <span>Sean P.</span>
Sean P.
Validated Reviewer
Verified Current User
Review Source

"Truely the best. You get what you pay for in life, we pay a little more for Labtech, but worth it."

What do you like best?

Amazingly powerful! The Scripting engine can do so much, and the monitoring is extremely customization. But those who need it working out of the box, the ignite package is the quick and easy way to go to get you running very quickly.

What do you dislike?

Support requests are a little slow for e-mail and phone calls, but their chat is great for little one off questions.

Recommendations to others considering the product

Remember you get what you pay for, many RMM's are free but there is a great deal of setup involved to get it running where it is really usable. Labtech has their ignite "out of the Box" setup which is pre-configured with almost everything you would need for most systems. Setup of additional monitors is very easy. The scripting ability is very powerful, but it does require some time investment to learn the scripting in's and out's. Once you get just some of the basics learned it opens up a world of possibilities.

Labtech is constantly finding minor bugs and resolving them, and pushing the updates out to the partners. Which makes it easier to not worry about flaws. Initial support requests after your setup can take a day to get processed into an engineer, but their engineers are some of the most friendly and easy to talk with people. It's always a pleasure to work with them when we need to.

What business problems are you solving with the product? What benefits have you realized?

Name a Problem and we're trying to solve it for a client. Something that several of our clients like is the ability to put self help options into place for them. They click on our Company tray icon, select the self help menu option and can select customized self help options. From re-mapping their main network drive to downloading and installing software onto systems when employees switch workstations. Fewr calls to us, and happier clients.

ConnectWise Automate review by <span>Donovon C.</span>
Donovon C.
Validated Reviewer
Verified Current User
Review Source

"One tool to rule them all! "

What do you like best?

LabTech seemingly grows in importance and vitality every update. It allows complete control of your companies resources, from computers to servers and nearly everything in between. Scheduled commands give you access to powerful scripting engines that make repetitive tasks as simple as a right click. Auditing and reporting are built in and it is now easier than ever to manage your company's resources.

What do you dislike?

With so many features, there are always going to be some bugs. Especially in an application with such a large scope. We've had issues with certain scripts not always running successfully, especially post upgrade or update. From time to time the screen connect ad on will require a re-install on a client machine. An agent will require a force update. Some minor bugs, but nothing that is completely unusable.

Recommendations to others considering the product

Give your implementation team adequate time to familiarize themselves with the software before rolling it out. We have a dedicated person who's job is primarily to ensure that LabTech and over vital systems are up to date and performing correctly. This has been vital knowledge to have when asking training related questions, and has provided me with the tools needed to expand my own use of the software. Additionally, it is helpful to look into the integrations available with LabTech. There are so man, such as the Shadowprotect integration, that really make the software invaluable.

What business problems are you solving with the product? What benefits have you realized?

We are able to use Labtech to manage patching for servers and desktops, monitor backups, monitor server uptimes and alert us when servers or sites go offline. We are able to install software simply by installing the agent and moving the computer to the correct container. We have been able to report on the software installed or the resources available for a client on the fly. We are also able to provide our clients with services such as detecting changes in a file system via LabTech ticketing.

ConnectWise Automate review by <span>David T.</span>
David T.
Validated Reviewer
Verified Current User
Review Source

"LabTech Review"

What do you like best?

LabTech is a lot like other managers of this sort, but the thing I like most about LabTech is that once it is set up it is easy to see all the computers on the network at once and connect to them. It looks very forward once it is set up but there are a lot of hidden intricacies below the surface.

What do you dislike?

I dislike that LabTech is not very upfront about how to get everything setup and deployed. The patching could be a lot more straight forward than it is. Also, when used in conjunction with screenconnect the deployment tools can be confusing to use depending on the size of the organizations or are trying to deploy to.

Recommendations to others considering the product

If you are in an environment where you can stick to just using SCCM; I would just do that. We don't really use the ticketing functions of LabTech so I can't really speak to how it works there.

What business problems are you solving with the product? What benefits have you realized?

LabTech can solve a lot of business problems; we are currently using it to manage almost all of our clients workstations. It can be used for a lot more than this, but we feel this is what it excels at.

ConnectWise Automate review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Amazingly powerful RMM tool"

What do you like best?

This product allows you to do so many different things and Taylor fit it to any need for any kind of company that needs a remotely managed product

What do you dislike?

Along with it being so powerful and having so many options I feel like the interface could be a lot more user-friendly because of how many different things you can do with this product it would make onboarding and managing much easier to have a better interface

Recommendations to others considering the product

Make sure you set it up right in the beginning, use the "free" session time with a connectwise rep on implementing and setting up your system, if done correctly you won't need to do very much tweaking to the system afterwards and the system will essentially work for you. You can set up systems create an alert which generates a ticket if a service stops running, and apply a script to start the service back up and close the ticket on its own!

What business problems are you solving with the product? What benefits have you realized?

This product allows me to remotely manage maintain and react to any kind of issues, provide updates and remotely access workstations. After initial setup of management this product essentially works on its own for patching antivirus and Remote Management. One of the nicest features is all of the different software that integrates with Automate, Webroot can be managed directly through the Automate client screen. It is just a very well put together product that is taking our company to the next level.

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