What do you like best?
I've been using Conneectwise control for about 4 years now. We have a standalone server at my workplace, we have it integrated with our ConnectWise Manager (LabTech) server, and I use the free tier to support freinds and family.
What do you dislike?
I use ConnectWise Control at my full-time job and it is full featured.
At home and in my small business endeavors I don't have enough of an income to justify the paid license.
The free version is nice but I miss some of the more advanced features.
As soon as I have enough income to pay for it I will be upgrading to the paid version.
Recommendations to others considering the product
It takes a little getting used to and there are some features that are not immediately obvious.
For instance, you can push the contents of your local clipboard to a remote computer as keystrokes. This feature works on windows login screens.
This makes using long randomly generated high entropy passwords for server admin accounts very achievable.
What business problems are you solving with the product? What benefits have you realized?
It's the most reliable cross-platform remote support utility I've used to date.