As a MSP ConnectWise Control allow us to take control of any of our custumers endpoints, with zero complication, giving us a powerful tool to help any user in the most criticals and not so criticals times.
With a agent thats have a very small footprint the deployment is very nice and smooth, just too easy to belived it.
With ConnectWise Control we are able to audit every single connections our engineers do, and thats something that give tranquility to our customers, because they know that behind their it infractructure, theres agroup of professionals that keep they data safe.
We can restrict access to any endpoint to a specific group of people and we can also give access to people that dont belong to the organization with the hot passes, thats is a plus that i just love, because a external consultant can connect and do any task without even even get a vpn user, and for a limited period of time.
The admin console need to improve, i thing they can make adjusment, because is pretty ugly.
Sometimes the connection turn pretty slow.
Sometimes the agent gets corruct and give some troubles to reinstall.
In some cases the service stop with not reason.
Just try the solutions you won't regret it.
With Connectwise Control we are able to give a quality support at affordable price to our customers.