Constant Contact
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Constant Contact

114 ratings
3.6 out of 5 stars
1047.110
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Constant Contact introduced the first email marketing tool for small businesses, nonprofits, and associations in 1998. Today, the company helps more than 650,000 customers worldwide find marketing success through the only all-in-one online marketing platform for small organizations.
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Constant Contact Reviews (104 reviews)

  • I love that Constant Contact has become a real all in one solution for modern web communication. It's not just email anymore -- through Constant Contact, you can even...Read More
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    Kristin H.
    User in Higher Education
  • Constant Contact has a very friendly UI, making it a snap for anyone to log in and create a visually stimulating email. The drag and drop functionality is easy to use...Read More
    0 toanqyl4d5bh pmk3jhwqp6v7q ziphkiyldqptkk 6epz0rd43ssyzethtb8rdy8j1eruxdow c
    Casey S.
    Administrator in Publishing
<span data-ue-widget='safe-name' data-safe-name-id='46219'>Brianna S.</span> - Constant Contact Review Author
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Constant Contact is easy to use, affordable and has great customer service!

What do you like best?

I've used Constant Contact for several years in a couple different companies. I attended a training where they helped me build a custom template for my business and educated me on important marketing strategies and pitfalls to avoid. I find the templates easy to navigate and when I have had trouble, my call was answered right away by customer support who were knowledgeable and helped fix my mistakes. Overall, great company!

What do you dislike?

I haven't had many problems except when I've tried to edit the code and have had to have customer service fix it, but again they were friendly and patient with me and were able to correct it!

Recommendations to others considering the product

In comparing different email marketing companies, Constant Contact seemed like the obvious choice for our business. They have all the features we need and the excellent customer support has ensured I'm using the product correctly.

What business problems are you solving? What benefits have you realized?

I use it mostly to connect with clients and provide them with updates on the company and pertinent information. We have a high open rate for our industry and I think the training I attended really helped me craft my emails in such a way that we get a lot of clicks to articles and the website.

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<span data-ue-widget='safe-name' data-safe-name-id='50760'>Christopher B.</span> - Constant Contact Review Author
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Couldn't be any easier!

What do you like best?

I have a lot of knowledge in design with websites and email marketing, but some of my staff do not. This software makes it so easy for our employees to write newsletters for our system updates. The best part about the software is the ease of use. I can take a new employee, give them the login credentials, and not even have to explain to them how to send out a newsletter. The WYSIWYG editor makes it simple to create a custom HTML email and blast it out to all my customers

What do you dislike?

I don't have any dislikes about the software, but just a slight issue I ran into one day. I deleted the images from my gallery and didn't realize that those images were not embedded in the email, they were on their server. This caused my newsletter that I sent out a few days earlier to have broken image links. I quickly realized this and I was able to restore the images from their recycle bin.

Recommendations to others considering the product

I do recommend sending out sample emails to employees within your company before sending out the final version to your customers. It doesn't hurt to have several more sets of eyes to proof-read and make suggestions about your newsletters that you are sending out.

What business problems are you solving? What benefits have you realized?

I've been struggling with communicating our new software features to our users. We have our own dashboard which shows all the new features, but this wasn't enough. Constant Contact allows me to put descriptions about all of our new feature directly in the inbox of our customers. My unsubscribe rate is very minimal and I have a high read-rate on these newsletters that I sent out.

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<span data-ue-widget='safe-name' data-safe-name-id='48920'>Mike M.</span> - Constant Contact Review Author
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Mike Munter, Constant Contact Review

What do you like best?

Phone support. I'm not a super techie guy and reliable phone support is the deciding factor for many of the software programs I invest in.

Anytime I have a problem, I call them up and there is no question too simple. I'm am walked through my solution screen by screen while my patient customer service rep stands by. With Constant Contact, I feel supported at every turn. They do everything, but press SEND for me :)

What do you dislike?

Nothing. Email marketing is a simple way to remain top of mind with customers. It's a great way to let people know that you're still doing what you're doing.

Here's an example - a realtor told me this story. She was contacted out of the blue by someone she had sold a home for several years prior. The person said was looking to buy a new home and started his email with, "Hey, are you still doing real estate?" This should never happen! Constant Contact helps you stay in touch, so all your "people" know that you are still active at whatever you are doing.

Recommendations to others considering the product

Just do it :)

What business problems are you solving? What benefits have you realized?

We're helping clients keep in touch with customers. We're cross-selling customers into new products. We're getting orders from people we haven't spoken to in a long time (a B2B client recently had that happen). We're driving website traffic for clients and we're helping their customers stay up to date with news and events.

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<span data-ue-widget='safe-name' data-safe-name-id='27168'>Menachem S.</span> - Constant Contact Review Author
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Constant contact is tacky, unproffessional and cheap

What do you like best?

They do what they are supposed to do. Send emails. Nothing more nothing less.

What do you dislike?

You get assigned an account representative. That is the only one who will assist you. If said person is busy on the phone, or at lunch you need to wait. I ended up using Google to solve many of my problems.

Recommendations to others considering the product

I was not happy. Though my account representative was a lovely girl named Kaligh O. Pitty that she wasnt in management,

What business problems are you solving? What benefits have you realized?

After I started my own business, I was delighted to see that Constant Contact had a 60 day trial for free. That was perfect for me. I had used them in the past as the manager of my previous company, and this would allow me to build my contact list without having to worry about justifying another monthly bill while I scratched and clawed for business leads. I was happy for a few weeks. I sent out occasional emails and eventually compiled got 21 contacts. That was until this morning. I got a call from a Jack or Matt from Constant contact. He said that I was manipulating my trial because I was exceeding the max of sending to 10 contacts. I had not realized that I was not allowed to copy emails and resend them to others. Now like I said, I wasn't sending to hundreds of contacts. I sent this particular email to 17. He threatened to block my account. I was very befuddled. I have come to expect this service from my bank, or struggling small businesses. Not from legit companies like Amazon....

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<span data-ue-widget='safe-name' data-safe-name-id='57312'>Kathy E.</span> - Constant Contact Review Author
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All In One Digital Marketing Platform

What do you like best?

The best thing for me is the ability to manage a large part of my digital marketing from one place. As a micro business owner I am responsible for everything from delivery of my services to managing the accounts, so anything that is easy to use, time saving and low cost is high on my priority list.

What do you dislike?

I would like the Events and Survey interface to look a bit 'smarter' - in the way email does now, but that's about it.

Recommendations to others considering the product

If you are looking for a platform from which you can manage great looking, really sophisticated digital marketing campaigns - without being a marketer or a tech wiz this is a great choice. It's not free, but if you can't afford £400 a year to market you business you really have to consider if you have a business at all.

What business problems are you solving? What benefits have you realized?

The biggest 'solve' is time. I would then add ease of administration. Sure there are free alternatives our there but who wants to manage their contacts across so many different platforms and each one with a different look and feel? Another massive plus point is the ability to integrate everything into really successful digital marketing campaigns - and I am not a marketer!

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