What do you like best?
The product does work and do prefer it over others I have tried. There are however many glitches. They lost data for 1000s of emails and didn't have any trace of it and were not able to get the data back.
What do you dislike?
I have had to email (because they refuse to speak to customers over the phone) several times for technical support due to glitches in their software and their representative Emma basically gives blanket responses without reviewing the problem entirely.
I have spent the past 2 weeks trying to resolve a problem with them and they (Emma) simply emails me the same questions over and over and does not review the responses.
Recommendations to others considering the product
Don't expect any support at all.
The most support you will get is for installation. But technical glitches, they have no clue. The owner called me today and I pointed out to him 2-3 major glitches that he was not aware of.
What business problems are you solving with the product? What benefits have you realized?
Good for tracking emails, but many glitches.