What do you like best?
The company tries meet your business needs and not just their own. NVM also tries to be proactive in involving you as a customer in product features that will actually be useful.
What do you dislike?
Customer support needs work. Tier 2 support is classic unhelpful technical team.
Reporting also needs work. Real time has decent features but UI could use work. Reporting on trends over time still needs significant improvement.
Recommendations to others considering the product
Ok for small businesses but enterprise companies many consider using a more established product. Company is trending in the right direction but some areas at different speeds than others.
What business problems are you solving with the product? What benefits have you realized?
We use ContactWorld for providing international support through a live channel in different languages. We have been able to create boutique call paths and route international customers to support staff that are native speakers easily.