What do you like best?
I enjoy the ability to set different statuses when I'm away, in a meeting, or in training.
What do you dislike?
I dislike some of the tones. Also the need to click answer when dialing out.
Recommendations to others considering the product
Ensure that there is one employee who is the admin for the software. This will make it so you have one point of contact who knows everything, and not a bunch of folks with little bits of knowledge here and there.
What business problems are you solving with the product? What benefits have you realized?
The ability to transfer between teams and record calls with clients. We also have multiple leves so that customers can be routed to our call center, and clients can be routed to support.