ContactWorld for Service

(4)
3.6 out of 5 stars

ContactWorld for Service allows you to personalise customer interactions and differentiate your brand around customer service excellence whatever channel your customer chooses.

Work for ContactWorld for Service?

Learning about ContactWorld for Service?

We can help you find the solution that fits you best.

Find the Right Product

ContactWorld for Service Reviews

Ask ContactWorld for Service a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 4 ContactWorld for Service reviews
LinkedIn Connections
ContactWorld for Service review by Emily S.
Emily S.
Validated Reviewer
Verified Current User
Review Source

"Great experience"

What do you like best?

We are still at the initial implementation phrase and we've been very impressed with the quality of communication and the flexibility they provided to accommodate our needs.

What do you dislike?

This is a British company obviously with market in the US as well. The date format they are using is British way and it really can be confusing sometimes.

Recommendations to others considering the product

Don't call their 800 number on their website. It doesn't seem to be answered. Fill out a contact form and someone will call you back almost right away. Don't let the initial 800 number experience discourage you. The quality of communication is indeed very good!

What business problems are you solving with the product? What benefits have you realized?

We are starting a small size call center and were looking for a CTI software that can work with a) Salesforce; b) the way we set up our remote staff at different locations.

Sign in to G2 Crowd to see what your connections have to say about ContactWorld for Service
ContactWorld for Service review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"New Voice Media"

What do you like best?

I enjoy the ability to set different statuses when I'm away, in a meeting, or in training.

What do you dislike?

I dislike some of the tones. Also the need to click answer when dialing out.

Recommendations to others considering the product

Ensure that there is one employee who is the admin for the software. This will make it so you have one point of contact who knows everything, and not a bunch of folks with little bits of knowledge here and there.

What business problems are you solving with the product? What benefits have you realized?

The ability to transfer between teams and record calls with clients. We also have multiple leves so that customers can be routed to our call center, and clients can be routed to support.

What Contact Center Infrastructure solution do you use?

Thanks for letting us know!
ContactWorld for Service review by Angel R.
Angel R.
Validated Reviewer
Review Source

"New Voice Media for Service Review"

What do you like best?

The reporting capabilities within salesforce

What do you dislike?

setting up special days in the IVR setup is difficult

Recommendations to others considering the product

None

What business problems are you solving with the product? What benefits have you realized?

Before we used 8x8 and it did not have Salesforce reporting capabilities. NVM does

ContactWorld for Service review by Scott S.
Scott S.
Validated Reviewer
Review Source

"NVM"

What do you like best?

I really liked the cadence feature and how easy the dialer was.

What do you dislike?

I didnt like how you had to build custom reports for each rep.

What business problems are you solving with the product? What benefits have you realized?

streamline sales touch points

There are not enough reviews of ContactWorld for Service for G2 Crowd to provide buying insight. Below are some alternatives with more reviews:

1
Aircall Logo
Aircall
(128)
An easy way to set up your business phone lines and your call center.
2
Genesys PureEngage Logo
Genesys PureEngage
(94)
Genesys PureEngage is designed to enable omnichannel customer engagement for global businesses to deliver competitively superior experiences.
3
Genesys PureCloud Logo
Genesys PureCloud
(78)
Supercharge your contact center with an all-in-one omnichannel customer engagement solution that’s powerful and easy to use, and built on the Genesys PureCloud platform –the first distributed, multitenant, enterprise-grade cloud platform for the multiple use cases of collaboration, communications and customer engagement. Genesys PureCloud helps you accelerate business impact, deliver consistent outcomes and innovate the customer and agent experiences.
4
Genesys PureConnect Logo
Genesys PureConnect
(76)
Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS),
5
Talkdesk Logo
Talkdesk
(70)
World's Leading Browser-based Call Center Software
6
3CX Phone System Logo
3CX Phone System
(58)
3CX Phone System is a software-based PBX which runs on Microsoft Windows and replaces a proprietary hardware PBX. 3CX Phone System has been developed specifically for Microsoft Windows and is based on the SIP standard, making it easier to manage and allowing you to use any SIP phone (software or hardware).
7
Avaya Aura Logo
Avaya Aura
(48)
Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.
8
Google Voice Logo
Google Voice
(48)
Google Voice gives you one number for all your phones
9
NICE inContact Logo
NICE inContact
(37)
Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.
10
Cisco Unified Contact Center Logo
Cisco Unified Contact Center
(32)
Cisco Unified Contact Center delivers contact routing, call treatement, network-to-desktop CTI, and multichannel contact management over an IP infratstructure that helps your company create distributed contact center infrastructure.
Show more
Kate from G2 Crowd

Learning about ContactWorld for Service?

I can help.
* We monitor all ContactWorld for Service reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.