Convercent

Convercent

(10)
4.3 out of 5 stars

As the leading provider of ethics and compliance cloud software, Convercent connects ethics to business performance by weaving ethics and values into everyday operations in more than 600 of the world’s largest companies. Its Ethics Cloud Platform, provides a suite of applications: Convercent Insights, Convercent Helpline, Convercent Campaigns, Convercent Disclosures and Convercent Third Party.

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Convercent review by <span>Patrick B.</span>
Patrick B.
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What do you like best?

Convercent is one of the most customer oriented companies with which I've worked. Their product is user-friendly, dynamic, and in pace with the changing workforce. They constantly ask for customer feedback to improve their product to meet the needs of the workplace.

What do you dislike?

I honestly have no negative comments about this company.

Recommendations to others considering the product

Have been with Convercent since the beginning. They continue to improve their product to keep up with technological changes and how employees prefer to communicate, allowing a solid ability to collect relevant data from employees so that we can better understand our needs to serve the workplace.

What business problems are you solving with the product? What benefits have you realized?

Convercent is our compliance platform for locations to report concerns in the workplace. We also use data collected to better understand root cause of issues to allow us to be more proactive in addressing common issues.

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Response from Wendy Keefer of Convercent

Thank you Patrick for your review on Convercent. We are excited to hear that your organization has become proactive in addressing issue root cause & help you better determine behavior in the future! I'm happy to hear that our goal of customer obsession has impacted you as our company deeply relies on our customer feedback as we continue to grow!

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Convercent review by <span>Amy M.</span>
Amy M.
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Customer focus makes the difference

Reviewed On
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What do you like best?

What sets Convercent apart is the team. Not only are they truly dedicated to building solutions for the ethics and compliance community, they are truly dedicated to their customers. They are also invested in fine tuning and improving their technology. I find the solution easy to use regardless of tech savvy.

What do you dislike?

Navigating within the application can be clunky.

Recommendations to others considering the product

Realize this is a growing company that still has opportunities, but that is actively seeking those opportunities for growth and product improvement. This solution and team offers the chance for a partnership with the leaders in your ethics and compliance practice.

What business problems are you solving with the product? What benefits have you realized?

Convercent is a modern solution for compliance and ethics professionals. When you have a work force that is used to intuitive technology, this fits the bill.

0 of 0 found this helpful.
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Response from Wendy Keefer of Convercent

Thank you Amy for your review on Convercent! We are thrilled to have you as a partner in Ethics and are glad you enjoy working with our team. We are invested in working on our product and truly hope we continue to make a difference for you and your organization!

What Governance, Risk & Compliance solution do you use?

Thanks for letting us know!
Convercent review by Administrator in Pharmaceuticals
Administrator in Pharmaceuticals
Review Source
Validated Review
Verified Current User
What do you like best?

The ease of use of the system; was easy to implement and administer; the customer service is excellent

What do you dislike?

There are just a few requests for modifications to the way the fields operate or are displayed, but that is normal for software development. The translation feature is not great, i always need to get professional translation for issues reported in Spanish.

What business problems are you solving with the product? What benefits have you realized?

The need for a centralized incident management system. Streamlined process for the intake of compliance issues. An expected standard of an effective corporate compliance program.

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Response from Wendy Keefer of Convercent

Thank you for your review on Convercent! We are pleased to hear you're able to centralize your incident management system with our cloud platform. We understand the challenge of translations and are focusing this year on increasing our product flexibility.

Convercent review by Administrator in Computer Software
Administrator in Computer Software
Review Source

Great people, great product, great company

Reviewed On
Validated Review
Verified Current User
What do you like best?

Ease of use, ease of setup, support from all facets of the Convercent team

What do you dislike?

I don't have any complaints; the product works as advertised and is a huge benefit to us

What business problems are you solving with the product? What benefits have you realized?

Allowing our employees, customers, and partners to safely raise concerns, and create an environment where doing so is encouraged

0 of 0 found this helpful.
Helpful?
Response from Wendy Keefer of Convercent

Thank you for your review on Convercent's products and team. We are thrilled you are seeing the business benefits of providing a voice for your employees, customers and partners and look forward to our continued partnership in helping you bring ethics to the center of your business!

Convercent review by <span>Larry B.</span>
Larry B.
Validated Review
Review Source

Convercent is so useful an easy!

Reviewed On
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What do you like best?

How easy it is to navigate. Helps with all my risk management and training needs to eliminate fines.

What do you dislike?

Nothing at all. Very groundbreaking and in a class of its own.

What business problems are you solving with the product? What benefits have you realized?

Mitagating risks, all compliance issues, and training employees.

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Response from Wendy Keefer of Convercent

Thank you Larry for your review on Convercent. We are delighted to hear how our Ethics & Compliance cloud platform helps your company reduce fines for non-compliance and provides you with the visibility to act! We are honored to be on the journey with you to help bring ethics to the center of your organization!

Convercent review by Administrator
Administrator
Review Source

Customer-oriented and always evolving

Reviewed On
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What do you like best?

Convercent is always updating their features and giving you those updates for free. Very good customer experience and they make you feel like your opinion matters. Products are very intuitive usually and easy to use.

What do you dislike?

Sometimes there are glitches since they're constantly coming out with new things and new modules can be pricey.

What business problems are you solving with the product? What benefits have you realized?

Holistic view of employee reporting and multiple issue management (vendor management, CoC reporting management, etc.).

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Helpful?
Response from Wendy Keefer of Convercent

Thank you so much for taking the time to provide your review on Convercent! We are thrilled that you find our team always receptive and our applications user friendly. We understand we move fast and are investing on doing this better in the future!

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