Convercent

Convercent

(10)
4.3 out of 5 stars

As the leading provider of ethics and compliance cloud software, Convercent connects ethics to business performance by weaving ethics and values into everyday operations in more than 600 of the world’s largest companies. Its Ethics Cloud Platform, provides a suite of applications: Convercent Insights, Convercent Helpline, Convercent Campaigns, Convercent Disclosures and Convercent Third Party.

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Convercent review by <span>Patrick B.</span>
Patrick B.
Validated Reviewer
Organic
Reviewed On

I would strongly recommend Convercent for your compliance solution.

What do you like best?

Convercent is one of the most customer oriented companies with which I've worked. Their product is user-friendly, dynamic, and in pace with the changing workforce. They constantly ask for customer feedback to improve their product to meet the needs of the workplace.

What do you dislike?

I honestly have no negative comments about this company.

Recommendations to others considering the product

Have been with Convercent since the beginning. They continue to improve their product to keep up with technological changes and how employees prefer to communicate, allowing a solid ability to collect relevant data from employees so that we can better understand our needs to serve the workplace.

What business problems are you solving with the product? What benefits have you realized?

Convercent is our compliance platform for locations to report concerns in the workplace. We also use data collected to better understand root cause of issues to allow us to be more proactive in addressing common issues.

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Convercent review by <span>Amy M.</span>
Amy M.
Validated Reviewer
G2 Gives Campaign
Reviewed On

Customer focus makes the difference

What do you like best?

What sets Convercent apart is the team. Not only are they truly dedicated to building solutions for the ethics and compliance community, they are truly dedicated to their customers. They are also invested in fine tuning and improving their technology. I find the solution easy to use regardless of tech savvy.

What do you dislike?

Navigating within the application can be clunky.

Recommendations to others considering the product

Realize this is a growing company that still has opportunities, but that is actively seeking those opportunities for growth and product improvement. This solution and team offers the chance for a partnership with the leaders in your ethics and compliance practice.

What business problems are you solving with the product? What benefits have you realized?

Convercent is a modern solution for compliance and ethics professionals. When you have a work force that is used to intuitive technology, this fits the bill.

What Governance, Risk & Compliance solution do you use?

Thanks for letting us know!
Convercent review by Administrator in Pharmaceuticals
Administrator in Pharmaceuticals
Validated Reviewer
Verified Current User
Organic
Reviewed On

My experience has been positive with Convercent

What do you like best?

The ease of use of the system; was easy to implement and administer; the customer service is excellent

What do you dislike?

There are just a few requests for modifications to the way the fields operate or are displayed, but that is normal for software development. The translation feature is not great, i always need to get professional translation for issues reported in Spanish.

What business problems are you solving with the product? What benefits have you realized?

The need for a centralized incident management system. Streamlined process for the intake of compliance issues. An expected standard of an effective corporate compliance program.

Convercent review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
G2 Gives Campaign
Reviewed On

Great people, great product, great company

What do you like best?

Ease of use, ease of setup, support from all facets of the Convercent team

What do you dislike?

I don't have any complaints; the product works as advertised and is a huge benefit to us

What business problems are you solving with the product? What benefits have you realized?

Allowing our employees, customers, and partners to safely raise concerns, and create an environment where doing so is encouraged

Convercent review by <span>Larry B.</span>
Larry B.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Convercent is so useful an easy!

What do you like best?

How easy it is to navigate. Helps with all my risk management and training needs to eliminate fines.

What do you dislike?

Nothing at all. Very groundbreaking and in a class of its own.

What business problems are you solving with the product? What benefits have you realized?

Mitagating risks, all compliance issues, and training employees.

Convercent review by Administrator
Administrator
Validated Reviewer
G2 Gives Campaign
Reviewed On

Customer-oriented and always evolving

What do you like best?

Convercent is always updating their features and giving you those updates for free. Very good customer experience and they make you feel like your opinion matters. Products are very intuitive usually and easy to use.

What do you dislike?

Sometimes there are glitches since they're constantly coming out with new things and new modules can be pricey.

What business problems are you solving with the product? What benefits have you realized?

Holistic view of employee reporting and multiple issue management (vendor management, CoC reporting management, etc.).

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