Our finance consultant at Automotive Lease Packaging, at times they find it hard to keep on top of their follow ups as there are constantly new enquiries coming in. This is no longer the case with the help of Ellie (Conversica).
Instead of being overwhelmed with overdue follow ups and the feeling that they are letting their customers down, they have the peace of mind knowing that there is someone there liaising with their customers on behalf of them.
It’s great having Ellie (Conversica) email them and alert them of any progress, and replies that their customers have sent. Not only does this help them get on with their other work, but it also helps build customer repour between our company and our customers.
Conversica has done an amazing job at creating a virtual assistant that’s not only smart and responsive, but one that takes a personal approach. I would recommend this software to any company!
Since the introduction of Ellie (Conversica) into our sales process, we have noticed a significant improvement in terms of losing clients due to the lack of contact OR taking too long for them to be contacted by our consultants, which in term results in increased of sales. As Ellie (Conversica) is intelligent enough to identify keys words in the conversation (emails) to alert us when an enquiry is at risk or when an hot opportunity has raised.
Monetary speaking we having been getting a great ROI from Conversica, i will go as far as saying the BEST ROI we seen from any of our previous technology partners.
Technically speaking, the integration was a breeze, the team (our account manger, technical support and developers) at Conversica have always been very professional, patient, responsive and accommodating. This is especially important for us, as we located on the other side of the world (Melbourne, Australia).
The most obvious one is the ability to get in touch with our prospect client, as the conversations (emails), all seen so natural and Conversica was able to taking into account the way we Australian speak/write, in the 2 years of using Conversica, we've only ever had one client asked if Ellie (Conversica) is American.
As we relay heavily on online enquiries, the ability to get in touch with the clients in a reasonable time frame is crucial to the overall conversion of the enquiries. And often Conversica's AI was able to pick up the tale tale signs in our client's email response and alert us of any enquiries thats at risk as well as any HOT enquiries. As a result our consultants would be able to get in touch with the clients before they went to a competitor and/or was able to close the deal at a timely manner.
The greatest benefits we've seen Conversica delivered was, it had reduce the number of LOST opportunities and RISE in conversions.