Conversocial is transforming customer care in today’s mobile and social world through the power of Social Messaging. Using advancements in intelligent automation and the unique advantages of the Social Messaging channel, Conversocial helps companies to achieve hyperscale productivity and finally break free from the CX/Cost Equation - the forced compromise between great customer experiences and lowest cost to serve.
We help turn customer service into a competitive advantage — by making it easy for customers to get help through social messaging channels. Conversocial applies the disciplines of contact center efficiency with the unique dynamics of social customer engagement. We continuously innovate to help our clients turn unstructured, chaotic signals into organized, meaningful channels.
We’ve helped companies in major industries tangibly improve resolution time, customer satisfaction, capturing customer insights, adopting new innovative channels and impacting their bottom line.