Conversocial

Conversocial

(42)
4.5 out of 5 stars

Social customer service solutions.

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Conversocial Features

Social Media Monitoring
Social Reporting

Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into Powerpoints.

Not enough data available

Sentiment Scoring

Determines whether mentions of your brand are positive, negative or neutral.

88%
(Based on 5 reviews)
Influencer Identification

Identifies who is talking about your brand along with their influence over social communities.

Not enough data available

Social Measurement

Measure campaigns, brands and products for quantitative metrics such as conversation volume, when conversations are happening and your brand's share of voice.

Not enough data available

Social Listening

91%
(Based on 5 reviews)
Process
Mentions

Scours various channels for brand mentions to proactively seek reparative communications.

85%
(Based on 6 reviews)
Tickets

Creates and assigns support tickets, scheduling them in a timely manner.

n/a
Macros

Allows administrators to create templated responses to frequently asked questions.

88%
(Based on 12 reviews)
Collaboration

Allows employees to communicate and collaborate on the problem solving journey.

86%
(Based on 12 reviews)
Channels
Phone

Connects employees with customers through a calling solution.

n/a
Text

Connects employees with customers through a text message solution.

85%
(Based on 5 reviews)
Email

Connects employees with customers through an email solution.

Not enough data available

Social

Connects employees with customers through a social media solution.

96%
(Based on 17 reviews)
Live Chat

Connects employees with customers through a live chat solution.

Not enough data available

Insight
Surveys

Provides opportunity for customers to give feedback through a survey.

81%
(Based on 12 reviews)
Reporting

Enables administrators to create customized reports reflecting customer satisfaction.

85%
(Based on 16 reviews)
Visitor Activity

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

85%
(Based on 8 reviews)
Help Desk

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

92%
(Based on 11 reviews)