What do you like best?
It's easy to use, pretty decent interface, everything is explained perfectly and great customer support.
What do you dislike?
It's laggy, especially when you're going through heavy load of conversations, and most of the time if you're flipping through pages it'll bring you back to the first page without even touching anything.
Recommendations to others considering the product
I'd definitely recommend it if you have a large fan base on your social media platforms, I worked on conversocial for 2 years and handled one of the biggest accounts in the middle east "Orange telecommunication company" and it helped us a lot, saved time and saved lots of slip ups that happen if you engage with customers manually through the platforms, I would definitely recommend without hesitation.
What business problems are you solving with the product? What benefits have you realized?
We solved most of our issues and that is engaging with our social media platforms fans, without having to go through the social Media platform itself and handle.kt manually. It's also easy to go through the archives and manage everything or look for a specific conversation with a customer.