Conversocial

Conversocial

(41)
4.5 out of 5 stars

Social customer service solutions.

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Showing 41 Conversocial reviews
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Conversocial review by <span>Dorit B.</span>
Dorit B.
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Game Changer for Social Customer Service

What do you like best?

Conversocial has totally changed the way we address our social users. It has made responding extremely easy and timely with its clean and easy to use platform, and all of the features in between. We're able to capture tons of analytics which helps us improve our social experience even further. The support team alongside our dedicated Conversocial rep have been extremely responsive and helpful with any questions we've brought up.

What do you dislike?

I wish that the analytics were a bit more customizable, so that you could see specific key metrics of your choosing as well as what Conversocial already has set up, but it's something I've expressed to our dedicated rep and is something they are working on, which is great news!

What business problems are you solving with the product? What benefits have you realized?

We are tying together messages received on social to make them easier to respond to in a timely matter. We're avoiding collision of multiple service reps on the same issue, and monitoring trends of specific issues coming in on social.

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Conversocial review by <span>Katie S.</span>
Katie S.
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The best tool out there for Social Customer Service!

What do you like best?

Conversocial is so simple and easy to use, both myself and my teams love using it. You can tell it has been built with Customer Services in mind. The analytics feature gives the detail you need but is so easy to use. Play Mode is a great feature to ensure that our customers are getting a great quick service from our agents and gives continuity for our customers on who they are speaking to on Social. I also love the new agent dashboard!

What do you dislike?

There isn't anything I have found that I don't like. Conversocial are very digitally minded and forward thinking. They are always asking for your feedback so they can continue to develop the tool. Just when you think it can't get any better it does!

Recommendations to others considering the product

If you are thinking of purchasing Conversocial as a Customer Service Tool then go for it! It can be expensive but is worth every penny in efficiencies.

What business problems are you solving with the product? What benefits have you realized?

The tagging function in Conversocial allows me to quickly identify any key customer trends. The data that can be taken from Conversocial allows me to be able to give feedback back to the rest of the business to help drive some key changes to continually improve as a business.

What Social Customer Service solution do you use?

Thanks for letting us know!
Conversocial review by <span>Anthony C.</span>
Anthony C.
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Vital and easy to use social customer support engagement platform.

What do you like best?

Conversocial is a stable and versatile platform which is easy to configure and provides us with necessary features to fully manage our social care engagement. One of Conversocials strengths is its ability to keep up with social innovations and through partnership with native social platforms deliver new features which help drive our performance and customer experience.

What do you dislike?

Apart from some small improvements to analysis and reporting ( always a difficult area for social I cannot honestly point to any particular shortcomings.

Recommendations to others considering the product

I can certainly recommend Conversocial as a social customer care support option.

What business problems are you solving with the product? What benefits have you realized?

Conversocial allows us to manage work flow effectively, across separate sites and brands, driving engagement, resolution and performance. Platform features allow us to direct messages to correct agent work queues and skill sets, improves our response times, provided follow up function and in platform customer profiling which helps to personalise our engagement.

Conversocial review by <span>Adham H.</span>
Adham H.
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Good for engagement with fans

What do you like best?

It's easy to use, pretty decent interface, everything is explained perfectly and great customer support.

What do you dislike?

It's laggy, especially when you're going through heavy load of conversations, and most of the time if you're flipping through pages it'll bring you back to the first page without even touching anything.

Recommendations to others considering the product

I'd definitely recommend it if you have a large fan base on your social media platforms, I worked on conversocial for 2 years and handled one of the biggest accounts in the middle east "Orange telecommunication company" and it helped us a lot, saved time and saved lots of slip ups that happen if you engage with customers manually through the platforms, I would definitely recommend without hesitation.

What business problems are you solving with the product? What benefits have you realized?

We solved most of our issues and that is engaging with our social media platforms fans, without having to go through the social Media platform itself and handle.kt manually. It's also easy to go through the archives and manage everything or look for a specific conversation with a customer.

Conversocial review by <span>Fabio O.</span>
Fabio O.
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A powerful platform to interact with our users

What do you like best?

Conversocial is a straightforward platform to learn and use with a very quick set-up time too. The way we can approach all of the support conversations coming our way via different Social Media channels in one place is invaluable, and allows us to contact our users far quicker than before.

What do you dislike?

Not strictly related to the platform, but we'd love a quicker/more efficient way to promote our Social Media channels so that we can filter more conversations through Conversocial.

What business problems are you solving with the product? What benefits have you realized?

Being contacted via multiple channels was previously a slow process, but this has now improved massively. Additionally, the ability to assess all of our Social Media support in one place makes looking at analytics and drawing insights far easier.

Conversocial review by Administrator in Utilities
Administrator in Utilities
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Invitation from G2 Crowd on behalf of the vendor
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Great product, easy to use and great for managing social customer service.

What do you like best?

Best part of Conversocial is by far the ease of use - it acts similarly to an email inbox and means no customer is missed. The complaint handling functions are very good and managing workforce within it is also easy. Great support from the Conversocial team too! They know their stuff.

What do you dislike?

It would be great if you could customise your platform to enable you to add in new features - the platform is very much "One size fits all" - with that said, it really is the best fit we could find and great for what we needed.

Recommendations to others considering the product

Go for it!

What business problems are you solving with the product? What benefits have you realized?

It provides us with a secure audit trail of customers and the conversations we have. Massively improves efficiency and allows us to be able to record individual stats on users. Our customer satisfaction increase is for sure a direct effect from us using Conversocial.

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