Convirza (formerly LogMyCalls)

3.9
(23)

Convirza is the next generation of intelligent call tracking and mobile marketing analytics. Convirza pulls call analytics from every customer phone conversation and triggers automated actions.

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Convirza (formerly LogMyCalls) Reviews

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Convirza review by Eric P.
Eric P.
Validated Reviewer
Verified Current User
Review Source

"I AM CONVIRZA FOR LIFE. They are the #1 Ranked Toll Free Number on this Planet. I Can Prove this. "

What do you like best?

I Can Prove That This Company is the Most Ethical and Greatest Company of the 21st Century....Seriously

I Am a Convirza for Life!

•THE DEAL THEY PROMISED ME IS SET IN STONE FOR LIFE, I will Never go with another Company for my 800 Number.

Convirza will you marry me?

I Am About To Write the Greatest Review ever about this company. I Will Come back and do it as soon as I can, but in the meantime;

You won't believe how astonishing this company truly is, I plan on writing such an astounding write up about my Excellent services and the experiences I have had since I have been working with CONVIRZA

for over 3 years now. I ALMOST LEFT, But then I realized something....Special.

Something they had done for me, that made me realize that I can't live without their services.

What can I say to give such a ethical company a perfect review?

I am not very good at these things, but I am human, and I must say that as a customer of this company, that I haven't felt so good about investing in something in a long time. I mean like since the late 80's and early 90's, have I felt so happy.

You ever felt like that? Like you wish you could go back in time, when You thought the things were better? I know I have, and I would have to say that Jeremiah Wilson, as the CEO of Convirza, is among one of the most Sincere and Honest men I have seen in the past 29 years or so. He Makes Living in the 2018 era as good as the 90's. I Never thought real deals like this existed in this day and age.

To and fro, these customer service reps are genius, just like their Leader, they really work hard to help you get the spot on information, that you need. But they don't stop there.

I have seen and worked with many hundreds of different businesses out there, I could be a expert on frauds and quality test manager critic; LOOK NO FURTHER, This company is the Quality Toll Free Number Company in the Game.

You got a number you want, want it at a reasonable price, you won't have any downtime, no flaws, and all the additional goodies and bundle plans That You could ever dream of, but they beat the rest with the Affordable luxury special! HANDS DOWN, THE VERY BEST!

I don't want to make this longwinded, but they gave me a deal for life, that I will always be grandfathered in and I will never regret making the choice to stick with the VERY BEST Toll Free Number Company on this planet. I Am a Convirza for Life!

HOW COULD I EVER LEAVE CONVIRZA? No Way! They Made me feel really special and I haven't felt so happy since the day I opened my business up and started making sales. The real reward for my company, was when I worked up to build the business to the point where We needed a 1 800 Number. The first company we found was CONVIRZA and we have been with them since. They are like our Family and they have helped us save many thousands of people worldwide, if it wasn't for them, our expansions wouldn't have been possible. They have enhanced our services to get closer to our customers, and the functionality of their other applications allows phone recordings, tracking, and multiple 800 numbers for analytic tracking; I mean this ROCKS!

I Checked out many other company's and none met up to our strict quality standard; like CONVIRZA. We grew up together as ethical hardworking people, and they are providing services for the working class, blue collar, men and women today.

They have not let the lockstep Bureaucratic Corporatist mentality hinder the old soul, down to earth charitable love, of doing REAL DEAL BUSINESS. No Bullcrap Gets in the way. They are a Even Flow, and the Realest people I have seen in quite a long time.

I mean it, they are freaking boss when it comes to what they do.

Solid Ethics and Moral code.

I Am a Happy Camper with my favorite 1800 NUMBER! Thanks Jeremiah, you guys run a sweet ship and know what you guys are doing. As they say, "Let The Experts do their Job".

Stop Chasing your Dreams and be Life.

PS: I can't wait to finish my review. Love You CONVIRZA, You made my Summer 2018 the BEST! Who cares enough about a small business owner, like my self, enough to help us when we were down and out and couldn't pay our bill, CONVIRZA helped out in the end, and made a way, when there was none. This company will work with you, it only starts out at 29.99, you really can't afford to miss out on a deal like this. They are practically giving their services away for Free; what are you waiting for.

THESE SORT OF DEALS AND COMPANY'S Come around every blue moon, and don't last forever; but CONVIRZA is here to STAY!

I Am a Convirza for Life!

~Eric Geoffrey von Leonard Plott~

Harvard Researcher

Plant Based Nutritionist Cornell

What do you dislike?

I Dislike that I Didn't upgrade and take advantage of the complete program plan much earlier than I did. I Would have had more success if I would have just jumped in and started at the highest plan they had.

Recommendations to others considering the product

I have been through it all with Toll Free 800 number company's, you name the situation, the services, the applications and the goodies in the plans; there is no better, more efficient, smoother functionality, and basic simple online experience.

I would say if you are consider leaving your toll free company, or you are not completely satisfied or happy with your current services, don't think twice about this, the best choice you will make is making the switch over to CONVIRZA. If you are looking for a better services or you want the BEST Services at the better price, make the switch; it is the best choice I ever made and I know what to look for and the standard with these types of functions. I am considered and expert in critiquing quality with web site designs and other online service company functions; this is a 10 out of 10 star business that will leave you feeling happy each and every month that you allow them to be your service provider for toll free 800 numbers.

What business problems are you solving with the product? What benefits have you realized?

No problems, but only efficient business services and awesomely kind representatives. BEST PRODUCT/SERVICE.

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Convirza review by Susan M.
Susan M.
Validated Reviewer
Verified Current User
Review Source

"Secure more sales with proven data showing clients the effectiveness of our advertising programs "

What do you like best?

Easy to use website to analyze data. I am able to show the value of my services to potential customers by providing data to them showing results from the advertising programs that I sell.

What do you dislike?

i would like the ability for clients to receive an email, where they can listen to calls directly from the email, rather than go to the website to listen

What business problems are you solving with the product? What benefits have you realized?

One of my largest clients had no way to track how effective the advertising program we were doing for him was working. Now he can instantly rattle off the number of phone calls we generate for him monthly.

We were able to show him that new customer calls were generated even in the months that he chose not to advertise by doing a month to month comparison . We tracked the months for previous years when he advertised monthly to the years when he was not consistently advertising every month and showed him an increase in calls. In this way, we were able to provide a benefit to the customer and increase the total dollars spent on advertising.

What Inbound Call Tracking solution do you use?

Thanks for letting us know!
Convirza review by Ravishankar S.
Ravishankar S.
Validated Reviewer
Verified Current User
Review Source

"Efficient to setup, good ongoing support, and ability to optimize to meet evolving success metrics."

What do you like best?

The product road map that readily incorporates feedback from the clients who are using it in the field to develop subsequent v2 features. Additionally the customer support with the existing version has been outstanding to meet evolving business requirements as soon as possible within current constraints.

What do you dislike?

Some of the original features were inflexible to meet custom needs of our business model which caused some ambiguity among our clients regarding the true value of the service.

Recommendations to others considering the product

Have as much clarity regarding how you intend to use the service and do a trial setup to confirm requirements are met end-to-end. Although simple on the outset, call-tracking can be a pretty confusing concept for SMBs to readily comprehend off the bat and significant coaching maybe needed before they see the value from the service and decide to persist with it.

What business problems are you solving with the product? What benefits have you realized?

Solving the attribution problem using call tracking as one of the means to convey the lead generating value of our marketing programs to enrolled SMBs. Early preliminary results indicate that this service maybe a critical component of a host of such activities in communicating the value of some of the key utilities to a subset of our customers. We are investing in related activities to increase adoption.

Convirza review by Administrator in Electrical/Electronic Manufacturing
Administrator in Electrical/Electronic Manufacturing
Validated Reviewer
Verified Current User
Review Source

"The product and service were good, but it was fatally unreliable for us."

What do you like best?

The people at Convirza were very helpful and the service they offered was easy to use, both during setup and afterward in the online control panel. I was initially very pleased with the experience. However, during our trial (of just a few days), we experienced a major problem. I'll discuss that in the next section.

What do you dislike?

One day, a few hours into the business days, we began to realize that all our calls were being dropped after 30 seconds. We spent a lot of time looking at our internal phone systems and working with AT&T to make sure it wasn't our problem. Then we thought, "What if it was LogMyCalls?" (Convirza's old name). We disabled call tracking and the problem IMMEDIATELY went away -- all calls were back to normal.

I sent a ticket to them, they looked into it and confirmed that it was a problem. It was fixed a few hours later.

This meant that for a better part of 3-4 business hours, we could not maintain communications with our customers. We had to quickly ask for their phone number (within the 30-second drop limit) and hope we could get it all, and then manually call them back. We spent the next two days tracking down everyone we might've missed and apologizing to them.

So the problem was fixed in the end, true, but the whole thing was unacceptably handled. What's wrong with this scenario?

1) We received no warning of any sort that there was a service outage.

2) We had to manually debug the issue and inform THEM that they were experiencing an outage.

3) There was no debriefing afterward, no "this is how it happened and this is what we'll do to prevent it in the future". Their only response was "That is a very rare occurrence." Be that as it may, with something as business-critical as phone lines, it's unacceptable to have a failure of this magnitude without any warning and without any postmortem. I cannot have faith in "rarity" alone when the technical problem that caused it was never made public... how could I know the underlying issue was identified, much less fixed for the future? Is it going to simply happen again on some indeterminate future date?

Recommendations to others considering the product

Please be sure you talk to them about reliability and downtime, what plans they have in place to deal with outages, how you will be notified of downtime, and any reimbursements your business could receive in case it happens.

If they cannot satisfactorily answer these questions, I would find another call-tracking company that could.

What business problems are you solving with the product? What benefits have you realized?

Call tracking still seems like a very valuable service to us, but we'll have to go with another company when we try it again -- preferably one with a good SLA and a documented disaster-recovery procedure.

Convirza review by Joe G.
Joe G.
Validated Reviewer
Review Source

"Cumbersome but usable. "

What do you like best?

I like that Convirza gives me relatively quick access to gross calls by route, group, and over reasonable time periods, with some limited analytics. Also, purchasing new numbers is straightforward and intuitive.

What do you dislike?

The UX loads slowly and takes a long time to accomplish even basic tasks. Changing ringto numbers for groups of routes and moving routes between groups is painstaking, editing (or even viewing) notification emails and webhooks is much harder than it should be, and the lack of control with user permissions has caused us some problems in the past. We've worked with a developer to create our own webapp that uses the Convirza API, but the API itself is also fairly limited (the inability to manage webhooks with the API is particularly annoying.)

Recommendations to others considering the product

Conrviza is good for top-level management of a large number of routes, but the granular controls are cumbersome at best. If you don't want to use webooks, change your ringto numbers or notification emails often, or create users that can access multiple, specific groups throughout your account, then Conrviza will work fine.

What business problems are you solving with the product? What benefits have you realized?

We needed a single consolidated platform to manage a large number of routes to show the effectiveness of our marketing efforts for our clients. While we used three different providers before, switching to one provider has allowed us to better develop our own applications using your API, as well as better manage numbers as they are repurposed for other clients.

Convirza review by Mark N.
Mark N.
Validated Reviewer
Verified Current User
Review Source

"Inexpensive Phone tracking solution"

What do you like best?

Convirza is the easiest and one of the less expensive phone tracking solutions out there. Its great especially for smaller businesses that don't have high volume calls but still need call tracking.

What do you dislike?

We have had some issues with robo calls hitting some of the numbers we were assigned but that may have simply been some bad phone numbers in the pool that were assigned to us.

What business problems are you solving with the product? What benefits have you realized?

This has helped us report effectiveness of various marketing channels like click to call from search, and other types of media.

Convirza review by Justin T.
Justin T.
Validated Reviewer
Verified Current User
Review Source

"This product gives YOU the power!"

What do you like best?

Interface allows you to make the changes to your account. Previous call providers required their approval for certain parts of the service. Log My Calls make the listening and finding of new numbers extremely easy.

What do you dislike?

The web app can be a little slow. But once you see the amount data they are processing, it is understandable.

Recommendations to others considering the product

If you want to start to capture data from your call system, LogMyCalls has the solution for you.

What business problems are you solving with the product? What benefits have you realized?

They make changing and updating phone routes really easy. The ability to export reports to excel to dive deeper into the analytics makes Log My Calls more suitable for a wide range of business. The insights derived from their analytics are great!

Convirza review by Michael L.
Michael L.
Validated Reviewer
Review Source

"Voice algorithms and data analytics"

What do you like best?

Over the past 8 months, LogMyCalls voice algorithms has become a critical part of our data analytics and market analysis. Their technical staff has tweaked its algorithms to support our HVAC & plumbing industry contractors with greater than 95% accuracy.

We rely on their APIs to automated data mining, reporting and analysis for our clients.

What do you dislike?

Missed Opportunities notifications do not get turned around quickly enough to save missed opportunties.

What business problems are you solving with the product? What benefits have you realized?

By deploying the technology across our customer base we are able to provide uniform call data metrics across the HVAC & Plumbing industry. The result is more accurate information on ROI, agent bookings, Lead Score and sales skills. You get what you measure. The first step towards better ROI and increased revenue begins with accurate, unbiased measurement. Thats what Log My Calls gives us.

Convirza review by Alex F.
Alex F.
Validated Reviewer
Review Source

"LogMyCalls has greatly increased the amount of quality leads we receive each day"

What do you like best?

One of the best features of LogMyCalls is the ability to analyze each call, and rate the quality of the lead. In this way, Log MyCalls provides data and valuable insight that we use in determining the best place for our ad spend budgets. Another great aspect is the interface itself, very user friendly as well as aesthetically pleasing.

What do you dislike?

The only downside is that its not Free. But if it was, it wouldn't be anywhere near the product that it is! Great service!

What business problems are you solving with the product? What benefits have you realized?

By analyzing data from our phone conversations, we have been able to cut down on wasteful Adword spend budgets. We also, once a month, sit down and listen to a few of the 'good' and 'bad' calls, and this gives our sales team insight to make the needed adjustments for a positive shift in handling our leads.

Convirza review by Glenn J.
Glenn J.
Validated Reviewer
Review Source

"Convirza Support"

What do you like best?

I'm not sure if you are cloning your own really nice people... but if you are, keep it up!

What do you dislike?

Nothing. These people are fantastic. Love the Product and Service!!!

Recommendations to others considering the product

Cammie is brilliant!

What business problems are you solving with the product? What benefits have you realized?

Assisted conversions, product ordering, hardline telephone constraints HR constraints

Convirza review by Administrator
Administrator
Validated Reviewer
Review Source

"Not ready for prime time! "

What do you like best?

They worked with me to ensure a good cut over from CallRail. Having worked in the telephone industry a number of years, I know the cutover can be problematic.

What do you dislike?

We switch from CallRail to Convirza to try their call scoring. After two months with Convirza and not seeing the value of the call scoring we decided to switch back. They charged us almost $400 more because we did not send a formal cancellation. To them, the port request is not enough.

Recommendations to others considering the product

Make sure there is total communication from beginning to end. I found thing misconstrued against us continuously.

What business problems are you solving with the product? What benefits have you realized?

We thought call scoring would be of value.

Convirza review by Iriapa W.
Iriapa W.
Validated Reviewer
Review Source

"Log my calls is a great way to keep track of calls made and received"

What do you like best?

I like that any calls received and placed are tracked well and all metrics are well displayed, letting you see exactly how you are doing. It also saves time when trying to figure out exact statistics.

What do you dislike?

Nothing really, I have no complaints so far, everything is perfectly functional and practical.

Recommendations to others considering the product

If you need call tracking, this is the way to go.

What business problems are you solving with the product? What benefits have you realized?

I am primarily using it to track my activity for the day to make sure I am meeting my personal goals. The benefits I have realized are in being able to analyze my progress and see where I need to improve.

Convirza review by Ed B.
Ed B.
Validated Reviewer
Verified Current User
Review Source

"Great service and many great features."

What do you like best?

We have been with LogMyCalls for over 1 1/2 years. All along, their features and service, are way above any of their competitors in their industry. The one or two times that we had an issue with a client's number, the solution was found and corrected the very same day. Their tech support is just superb. McKay Allen, the Inbound Marketing Manager, stages (almost weekly) free online webinars, featuring experts in online marketing, which is a great bonus asset.

What do you dislike?

I have not found a single item to dislike.

Recommendations to others considering the product

If you are in the advertising business, you owe it to yourself to give them a call, and schedule a free demo.

What business problems are you solving with the product? What benefits have you realized?

Our company eCommNow, has been providing online marketing services and quality phone leads, exclusively for auto repair shops, since 2000. Contact Point - LogMyCalls has proven to be a real asset to our operation. Advertising of any kind, should be paying for performance. Without effective proof of ROI, advertising becomes money thrown into a black hole. In our particular case, what better proof of ROI, than having our clients access their own online dashboard, to track and listen, to all the calls received from their advertising with us. In short, the benefits that LogMyCalls can provide to benefit your business, are just too numerous for a short review like this. If you are in the advertising business, you owe it to yourself to give them a call, and schedule a free demo.

Convirza review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Convirza - Unethical or illegal business practices"

What do you like best?

Not much. Worst customer service and interface we've dealt with.

What do you dislike?

The user interface is confusing and hard to work with. We've been trying to move to another call tracking company for the last 2 months, and Convirza has been stalling and continuing to bill us. Which to me is unethical and we'll see if the FCC thinks it's illegal.

Either way dealing with Convirza has been a nightmare and I highly recommend you avoid them at all costs.

Recommendations to others considering the product

Avoid this company like the plague.

What business problems are you solving with the product? What benefits have you realized?

Online interface worst in the industry.

Convirza review by Jake J.
Jake J.
Validated Reviewer
Review Source

"Customer Service"

What do you like best?

The LogMyCalls dashboard was my favorite part. Compared to other call tracking systems I've used they have the best user interface system. The call grading feature was also helpful for certain clients who used the call recording to grade their employees.

The customer service I received was also top notch. They responded quickly and went out of their way to make sure the root of issue was solved, not just a band-aid.

What do you dislike?

There is some opportunity in reporting granularity and grouping. We liked the client side dashboard and access, but had some challenges getting things broke down to a franchise level.

Recommendations to others considering the product

One of the best tools for call tracking on the market. Customer Support is one of my primary conditions when picking a vendor, and they are tops!

What business problems are you solving with the product? What benefits have you realized?

Call tracking is near essential for online businesses. With all the channels that people use to find a solution, the phone call still ends up being one of the most popular to finalize a sale. Without this data available to us as the agency, or the client, it's tough to get a handle on a true cost per lead. LogMyCalls does a great job focusing on return to the customer, and all the service surrounding that goal.

Convirza review by Matthew G.
Matthew G.
Validated Reviewer
Review Source

"Solid with great reporting"

What do you like best?

Responsive support team and personal service. Flexible reporting

What do you dislike?

I have often had to call the team to attention of small glitches in reports and features rather than the other way around

What business problems are you solving with the product? What benefits have you realized?

We track all our calls in order to define our most profitable marketing and the cost per lead of each marketing channel

Convirza review by Consultant in Internet
Consultant in Internet
Validated Reviewer
Review Source

"Company changed a lot over the past few years."

What do you like best?

LogMyCalls was a good company in the beginning. There were some glitches but great staff.

What do you dislike?

We had a lot of issues with numbers being ported out without our permission and the customer service worked hard but had to cover for a lot of issues that we were not happy with.

What business problems are you solving with the product? What benefits have you realized?

We needed

Convirza review by Lori P.
Lori P.
Validated Reviewer
Review Source

"Convirza"

What do you like best?

The increased production results and customer service provided.

What do you dislike?

We have not discovered and issues with the product.

What business problems are you solving with the product? What benefits have you realized?

Call tracking, conversion rate, customer care improvement, optimizing marketing expense through success tracking.

Convirza review by Michael F.
Michael F.
Validated Reviewer
Review Source

"Call tracking from Log My Call is second to none..."

What do you like best?

Log My Calls provides a must-have solution and unmatched support. Their technology is easy to implement and helps pinpoint the most effective lead sources for my business. This is the only system that automatically analyze a conversation and automates specific actions from the results. It's impressive and essential for taking my business to the next level.

What do you dislike?

Nothing. Log My Calls is a great organization and I've had a very positive experience working with them.

What business problems are you solving with the product? What benefits have you realized?

Automation. To scale our business profitably, we need to find new ways to automate repetitive tasks and develop intelligence that improves our business. Log My Calls is a great resource for doing so!

Convirza review by Mike H.
Mike H.
Validated Reviewer
Review Source

"Innovation, information and a great resource is what Log My Calls represents to Money Mailer."

What do you like best?

Log My Call was an easy transition from multiple call tracking systems we had in place. Easy to learn for new users, simple to administer as the host, and the best resource we have for client engagement after the sale.

What do you dislike?

Waiting for the next enhancement to this very robust tool!

Recommendations to others considering the product

Do it!

What business problems are you solving with the product? What benefits have you realized?

Business problems we are solving include understanding the effectiveness of our ad campaigns and our ability to engage with clients with knowledge and optimization options. Log My Calls has saved accounts and significant revenue for Money Mailer.

Convirza review by Consultant in Automotive
Consultant in Automotive
Validated Reviewer
Review Source

"Great Product, Not So Great Support"

What do you like best?

Ability to create customized scorecards to evaluate y clients sales calls

What do you dislike?

Have gone through multiple account managers and each one is like starting over adding time and frustration.

Recommendations to others considering the product

Discuss the support you will receive in detail, specifically what will happen if/when your account manager leaves.

What business problems are you solving with the product? What benefits have you realized?

Ability to measure sales call performance of client representatives. Good tracking, okay reporting

Convirza review by Ken B.
Ken B.
Validated Reviewer
Review Source

"Nine is the New Ten"

What do you like best?

This review would rate a ten, except for the fact that only you can decide what is perfect (a ten). A nine therefore is sufficient.

Log My Calls (LMC) has been my company's answer to a marketing puzzle. Given that we have current advertisements in magazines, Google Adwords, our two websites (mobile and our main site), Yelp, Cruise Critic and a heavily used Association website, we need to know where our ad dollars are hitting the mark.

LMC allows us to use separate numbers on each site or magazine and have all calls forwarded to our reservation line. We can prepare reports on demand as well as listen to each call if we choose.

Beyond this, we receive superb assistance when we forward a query to LMC. Although we try to communicate with service providers online rather than by phone, I like to know that I can call and speak to live to someone at LogMyCalls if I wish. LMC appears to be a company that does not hide behind its email address.and avoid having to deal with p.i.a. customers. LogMyCall is highly visible: State, City, Street, email address, landline phone numbers and service reps own cell phone numbers if you can believe it!

What do you dislike?

I will complete this field if I think of anything. Nothing to report so far. Minor comment: calls are toll free only within the US. Canada is excluded, perhaps due to Canada's unreasonable phone service providers.

Recommendations to others considering the product

Contracts, minimums, & Obligations: I regret being subjected to such requirements and am pleased to say that LogMyCalls does not fit these categories. I can add another line to our account at any time, cancel it at anytime, or even cancel my LMC account without notice. Pretty cool!

Convirza review by Cheryl T.
Cheryl T.
Validated Reviewer
Review Source

"Hear what your customers are hearing from your staff"

What do you like best?

Perfect tool for making sure staff is providing the best experience for your customers.

What do you dislike?

NA

What business problems are you solving with the product? What benefits have you realized?

Opportunities for staff to hear how they sound to your customers and ways to improve their daily interations.

Kate from G2 Crowd

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