What do you like best?
the support is really good in this platform, when you want help there is a live chat option available which can be accessed right from your dashboard. they also have email and phone support available if that is your style. mainly i used the service for social monitoring and testing a few facebook quiz campaigns to know the followers nature. they support Instagram,Twitter and Facebook under a single dashboard which is really impressive even thou i never tried twitter. the pricing is nice, there is even a free user option available which doesn't have most of the features, but the premium plans starts only at $25 which supports up to 3 reports at a time. you can also connect multiple social media profiles from different platforms with no followers limit. the monitoring tools are great way to know the manage and keep track of the trends.
What do you dislike?
Using monitoring tools especially Instagram hashtag research never worked well for me and usually end up showing there isn't any result available. social management tools need improvement,
Recommendations to others considering the product
If youre thinking about goinf with cool-tabs i would suggest its a good move. the analytics are good with affordable pricing. there are a lot of features to get detailed information on the products from social media. Soical listening is really good to know about the trends and follow your interests.
What business problems are you solving with the product? What benefits have you realized?
Cool-Tabs is a social media analytics and management platoform. you can do market research on it and create social media campaigns to increase the brand popularity.